Customer Reviews for U-Haul of West Palm Beach

Évaluation :

1

Truck was extremely filthy. Workers in the Lot are Unorganized and Rude.

Évaluation :

5

Tire pressure is highly recommended maintenance. The last two times we rented, the tires on the cargo van had low pressure.

Évaluation :

1

The 15 foot truck we rented was disgusting. We took the truck on a 1400 mile trip. There were engine fumes in the truck cab and in the main storage area where all our clothing was. The experience was physically sickening, and the fumes contaminated all of our clothing and other belongings. There is no way this truck should have been on the road.

Évaluation :

1

Dont over charg your customers

Évaluation :

1

This is the worse location I have ever experienced while using Uhaul. I have never felt so disappointed and disrespect by the Manager Kevin Davis in my life. I have work in CS for a long time. Never was I ever treated like everything is my fault and was complain to his subordinates as if I was a rude and uncompromising customer. Everything he said to me I would never said in front of a customer's or about any customer's. Never will ever use this location nor do I want to used UHaul service again.

Évaluation :

5

My experience at this location was a 10 out of 10! The representative at the desk (I dont remember his name) was OUTSTANDING. He was efficient, quick, knowledgable, and professional. I went to a few other Uhaul locations and service was horrible. Thank you for the experience and Im not renting anywhere lese than your location from here on out.

Évaluation :

1

No communication from this office regarding thr overcharges!

Évaluation :

5

Need more Customer Service Reps.

Évaluation :

2

Slow nasty counter staff. Vehicle had check engine light, brake warning, low washer fluid light and missing gas cap. Did not charge me for actual miles used…..instead based of my high estimate. Cant find any return staff or porters. Sloppy run facility

Évaluation :

5

You need some to do the truck rentals and someone for supplies would make line much quicker for those who need trucks.

Évaluation :

2

I was charged for gas.I noticed after I had been told my inflated price was because of mileage but found that I was charged $36 for gas for no reason

Évaluation :

5

I would recommend THIS location I would NOT recommend other locations or booking online becuase before you know it your booking a uhaul out of a gas station in a unsafe environment with an employee who gives you the keys to a van instead of a 20ft uhaul. But thankfully this location was able to fix what that location messed up and they were all accommodating and polite.

Évaluation :

1

The customer service at this location is totally lacking. Girl who checked me in had her feet propped up in the chair for customers and didn't move so that I could sit. They were not accommodating when I needed to change my reservation. Then when I returned the trailer website check in was only set up for trucks with mileage. Spent over an hour on hold with trying to check in vehicle. Was called 3 days after trailer returned asking where the trailer was. I had already talked to 3 customer representatives and was told the location was notified but yet it took them 3 days to check it in. After this experience I have no intention of ever using uhaul again.

Évaluation :

5

Great location!!!

Évaluation :

4

Location didn't have my trailer so had to send me someplace else. They were very helpful, but still, given I was on a tight schedule this just put me under more pressure.

Évaluation :

5

Everything was great. Thank you 😊

Évaluation :

1

The customer service was horrible. The girls behind the desk were too busy with their phones and answering calls and texts instead of focusing on the customer in front of them. They were rude, not helpful and lazy. I was overcharged and I will be fighting the charges.

Évaluation :

3

Staff ignored me when I arrived, There were three employees and I was the only customer at the time and waited 10 minutes while they were on personal phone calls and text messages.

Évaluation :

3

Sold product that was not available. How can you have so many trucks yet no packing blankets? Truck was filthy on outside. Cab was ok Load area had personal belongings in it. I had to unload it to use truck

Évaluation :

1

We were the only customers there. The 3 employees were more concerned about joking around with each other and getting their lunch order than helping us. The gentleman who helped us hook up the trailer outside was great though. Would never use this location again.

Évaluation :

5

Teach U-haul personnel how to use the U-haul app 24/7 truck share. I have tried to use the app 3 times and no one can get it to work.

Évaluation :

4

After hours drop off using app was convenient and easy to use

Évaluation :

3

The trailer I initially rented I believe was given to another customer, and it was just lucky that after I had already checked in and paid, someone was returning a trailer and I was able to get it. If they had not come in when they did, I would not have received my trailer. Also, the trailer was left very dirty inside but the man outside swept it for me.

Évaluation :

5

The team of people are really nice. Unfortunately, the vans we rented previously had a bad odor and were dirty inside and out.

Évaluation :

4

Trailer light we're not working even though a worker "checked" the light. I found that the trailer side harness was all split with bare wire and shorted together. This wiring Is extremely dangerous cause it blew my trucks tail lamp fuse. Luckily the fuse did it's job but still a possibility for a vehicle fire. This trailer needs to get fixed

Évaluation :

4

No hidden fees and overcharging

Évaluation :

5

The staff was the bomb. They were very friendly and very efficient. I'll definitely rent again.

Évaluation :

4

This was a very quick and easy process. I was very pleased with the staff and the condition of the vehicle.

Évaluation :

2

I filed a complaint….the check out time was incorrect…due back 11:34…I was in the lot by 11:45…attendant wrote down 12:18 and charged me an additional day…please check security cameras and refund my one day over charge

Évaluation :

1

We filed an official complaint well over a week ago about this experience and never heard back from U-Haul about it. Long story short- we had a reservation for a 15' truck to pick up at this location. We drove from Georgia to pick up some furniture and arrived at this location at 940am, our pick up time was 10am. The owner told us he didn't have a 15' truck for us but could give us a 10' one if we could come back in an hour. We weren't sure a smaller one would work but said as long as it didn't have wheel wells in the cargo area, we would try it. We left and came back and sure enough, it had wheel wells, making the cargo area not a flat surface. **THERE were MULTIPLE trucks on the yard at this time, some bigger than 15' PLUS a 15'** The owners exact words were, "this truck [10' one] belongs in Atlanta" and "I can't have that [15' truck] going north" After almost THREE hours of trying to get a truck we finally drove off the lot with our 15' truck that we should have had to start with. The owner obviously wanted to keep his larger trucks local, but that isn't how U-Haul works. Wasted so much of our time on a very busy scheduled trip.

Évaluation :

4

Made drop off really easy.

Évaluation :

5

Rien

Évaluation :

4

Lotsa “available extras” clutter the main customer area, like navigating a maze. Hookup/drop guys were great!

Évaluation :

5

The dudes that helped me would make great Kevin hart fans

Évaluation :

5

Everything was great!?

Évaluation :

4

Small space but the staff was awesome and super friendly. I'm a fan of this location.

Évaluation :

5

The staff, especially Brittney, were friendly and helpful. Merci

Évaluation :

4

You were great

Évaluation :

3

Only charge customer cards once and not 4 times

Évaluation :

1

Terrible experience, I really have nothing else to say.

Évaluation :

5

was quick and courteous

Évaluation :

4

Please have inventory when reservations are made. I had to wait two hours for a return.

Évaluation :

2

Customer service in this location is horrible and very unprofessional. Placed a hold on my card without notifying me and overcharged for equipment not received. Wil never use uhaul again

Évaluation :

5

We were originally set to drop off on a location 3546 S Military Trail, however the store refused because he was no longer dealing with Uhaul, we had to travel an additional five miles to drop off. After being on the phone for 55 mins with uhaul, to speak with someone to helps in getting the truck to a different place; what should haven the easiest part of this particular instance ended up being the most upsetting thing. My suggestion is remove him from your list so someone else doesn't have to experience what we did.

Évaluation :

5

Person helping was great. Quick service and got us on our way.

Évaluation :

5

..

Évaluation :

1

The seat belt on the passenger side did not work they left me with barely any gas and the staff was very unprofessional. Would not go back.

Évaluation :

1

Rude employees, worst truck that I have ever drive. The steering wheel did not respond as it should, driver door hard to close, truck back door really heavy ( I weigh 200 pounds and had to use all my weight to make the door come down), side mirrors stuck and not able to adjust. In the end had rented for 24h and used way less and got my car doing multiple trips to finish what I could have done in 2 just because I did not felt safe in that one. Definitely will think twice before do business with U-Haul again.

Évaluation :

5

The unit I had leaked rain onto my boxes and thing I was moving.  but it hauled great and did the job I rented it for. Staff was great a helpful whe I returned the trailer .

Évaluation :

3

Trailer had a serious bounce while driving, definitely was an older unit. Had to plug in the wires on the left rear because the brake light was out on the auto transport.

Évaluation :

3

Malos precios y mal atención por algunos trabajadores

Évaluation :

2

Clerk was on her phone on a personal call on speaker while I was waiting to be helped, clearly not paying attention as she assigned a vehicle to me that was not on the lot, the whole process too far longer than was needed. I was uncomfortable at the location the entire time and was even questioned about how much money I made by one of the employees based on his perception of my line of work. The only good part of this experience was the general manager of the location coming out, personally fixing everything and getting me on my way, for him I was grateful.

Évaluation :

5

Super busy store. Nervous about turning it in as required no walk around. So my son took pictures of the truck on my behalf. Turned out not necessary as my final bill was correct and no additional charges were applied. So I was relieved and of course very pleased.

Évaluation :

2

Truck was not clean… smelled like smoke … key was in key box per step when I was trying to redeem it on app

Évaluation :

2

I returned the eqpt at 8 pm (after closing), took pictures of the eqpt and called your office to confirm that I did not have to do anything else. I was told that staff would process it in the morning. Later that day I received my receipt and it showed that I was charged for 2 days because they did not process the trailer until 10:21 am (the next day). I had to spend over 50 min on the phone with one of your reps to have her correct it. I was finally issued a refund but told that it would take up to 5 days to show up on my credit card. I find the whole situation unacceptable because I did everything I was supposed to do and wasted close to 1 hr of my time to retrieve $28.31. My guess is that most of your customers probably don't bother because of the hassle...