Customer Reviews for U-Haul of West Palm Beach

9 643 évaluations

4371 Okeechobee Blvd   West Palm Beach, FL 33409
(E Of Military)

(561) 684-0428

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(561) 684-0428

4371 Okeechobee Blvd
West Palm Beach, FL 33409
(E Of Military)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

When I arrived to pick up my truck it was not ready. I was then given a vehicle without a furniture dolly that I had paid for. When I returned there I was told that there were no more furniture dollys available. The staff was really kind and got me a utility dolly instead. Lastly the uhaul was very old and had bugs inside. Please clean better.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yoray T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

The gentleman in the lot were excellent, friendly and efficient. However, the customer service rep was not friendly, extremely slow and was too busy checking her text messages while I was standing in front of her to process my order efficiently.

Sean M. 
Évaluation :
5

Aucun

ALINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Redjy A. 
Évaluation :
5

In. & Out quick

BRAD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Don't omit the rental tax when showing the total amount that will be charged to my card in email communications from corporate. Okeechobee Blvd staff were very nice and very efficient.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D'QUAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
5

Three of the 4 tires were under inflated at the time of pick-up, had only 54 lbs instead of 65 lbs. However I own a high pressure air inflator so it was not a big deal for me to inflate.

PETER W. 
Évaluation :
5

Peronnel in yard were very efficient and helpful

MICHAEL J. 
Évaluation :
3

One Way trip was explained fully... Printer wad broken...did not get a copy of contract...Had to go home & print a copy!!!

WILHELMINA R. 
Évaluation :
2

The printer didn't work. Very important.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Professional Courteous Competent

FAYE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl L. 
Évaluation :
5

Merci!

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermiah A. 
Évaluation :
5

radio did not work low on windshield wiper juice

BERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaimie R. 
Évaluation :
2

I received the truck with no gas, not clean and even worse the battery died on me once I stopped the engine in the first stop!!!. Bad business!!! Roadside service not available for more than 7 hrs. I had to pay for another roadside service.

MOHAMEDHAMDY A E. 
Évaluation :
4

Increase speed of returns.

MICHAEL C. 
Évaluation :
2

They did not have the van I reserved and were not very polite, I will not recommend to a friend.

JOHN M. 
Évaluation :
5

Everything's good

JERRY L. 
Évaluation :
3

The vehicle itself fit my needs and the price was good but the service was poor. Waited a long time to be served despite there being many staff seemingly just standing around. I asked for and prepaid for moving blankets but they were never placed in the vehicle (asked for and received refund after) and upon return of the vehicle I mistakenly left an item in the vehicle which was inspected on my return but not one of the staff brought my attention to it's discovery (it was not a small piece either) and I called multiple times after and no one picked up despite them still being open. Overall, the rental served its purpose but the staff and customer service were poor.

JEREMIAH D. 
Évaluation :
5

Representative went above and beyond to help me with the app in person and via phone. Thanks uhaul!!!

Omar Etayem O. 
Évaluation :
1

The cargo van was infested with roaches !

DENISE C. 
Évaluation :
5

You don't need any improvement because you are PERFECT!!!!❤️

FRANCIA R. 
Évaluation :
1

If i can leave -10 stars I would. I rent a storage unit for 1/12/21 in which i never got a contract for therefore did not receive a unit #. When i called customer service nothing was done, I was told I had to wait until next day ( adding a $40 fee for having truck extra day). Maybe system glitch, it happens. Next day comes around i go to uhaul before 7 as office closes at 7 to speak to someone in person and obtain information on my unit. She tells me i never got email as my move in date was 1/28/21( when lady i spoke to on phone mentioned my move in was 1/12/21). Anyways time passes i obtain information on my unit around 6:40 i start unloading my truck when a disgustingly nasty man approaches and says with the worst attitude “ we have 5 minutes to handle our business”. Confused i asked what did he mean; he said they close at 7. I explained in a nice manner my email says storage closes at 10, but office is at 7. He goes well that's not true we close 7. I even explained nicely i have my email on hand and even when i checked out at counter, I was not informed of the time. I fit what i can into my unit within those remaining 5 minutes. Since I was not able to keep loading storage, I had to drive uhaul back home to unload the stuff that was left and go back to turn in truck. Manager or owners name is Miguel Olavarria. I can't find the words to explain how unprofessional, pathetic, rude and CRUEL this man was. He brought tears to my eyes and he just did not care and kept belittling us. If they had been more organized, I would've not had to pay for an extra day and all those extra miles i had to encounter going back and forth

GENESIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Wanted a Scooter rack they ordered a bike rack. They fixed that order to order a rack to fit I hope. Will be installed in 2 weeks. I'll let you know.

MARGARET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSHANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

All was good

EUGENIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
4

Truck was not clean inside or outside upon arrival, wasn't expecting it spotless but did expect the inside much cleaner especially with covid concerns recently. It would make people feel safer if very clean, wiped down, and maybe give everyone piece of mind. Mobile checkout, please put all needed pictures on one page. I couldnt get app to work so had to use laptop and every step had to take more pictures, email to myself, save, then attach. Lengthier process then expected but first time doing after hours drop off.

Nicholas C. 
Évaluation :
5

They were very friendly and helpful great service!!!😊

BRIAN C. 
Évaluation :
5

provide loaner ball hitch. I own half a dozen but was not expecting to need a trailer until the last minute.

Elizabeth L. 
Évaluation :
5

Both the front counter associate and the lady receiving the truck upon return we extremely courteous, happy and helpful. Please keep these two special ladies, they are a rare find in today's customer service companies.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Not have the trucks blocked in when I do an after hours pick up so I have to wait 30mins for support to find another location 20mins away to pick up another truck which isn't even the one I ordered.

tarick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
5

Not at this time it was excellent

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM T. 
Évaluation :
5

To be honest it's a great value you get a bang for your buck there's not much to improve on. Trucks interior is a bit outdated but it serves it's purpose well

Christian C. 
Évaluation :
1

if i could go anywhere else i would. Sometimes i hope hell is a real place just so whoever runs this company and this store can burn there. fuck uhaul and fuck your shitty customer service.

Jose C. 
Évaluation :
5

Have everyone be as helpful and accommodating as the man I picked up the trailer from. He was an asset to Uhaul.

GUY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hansun J. 
Évaluation :
3

The attendant seems like she hate her job. She yawned couple of times in front on me looks like she didn't slept well.

ROSA R. 
Évaluation :
3

I requested hand trucks, they had none. The tire sensor in the rear tire wasn't working so I got a low tire message.

Peter Dawson D. 
Évaluation :
3

The truck have dust and smell Marijuana a lot...

JESUS D. 
Évaluation :
4

Great service on the phone. WPB and Apex NC return facility

matthew C. 
Évaluation :
1

Better customer service.

DORCEUS J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lavara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcilio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savonia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIDEL T. 
Évaluation :
5

I had an awesome experience through check in and check out.

Kiera D. 
Évaluation :
5

Keep up the good work!!!

GERARDO M. 
Évaluation :
5

Everything was excellent, staff was courteous and professional.

William S. 
Évaluation :
1

The truck I reserved wasn't available

Tameka M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
3

Have staff explain procedures on check in and out

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliecer V. 
Évaluation :
5

Keep doin what you all are doing, staff is cordial and thorough.

James S. 
Évaluation :
3

The initial truck was damaged , replaced with another unit , I was offered a 80 cents a mile and was charged 99 cents , the drop off after hrs took 40 min am I was charden for extra time 20

EDUARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMET A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
1

Horrible experience at this location. I will never come here again.

Pam T. 
Évaluation :
2

The truck cabin was absolutely filthy!!! Steering wheel, console, seats, floor were all disgusting!! The door handles and surfaces were filthy also!!! Very unsanitary experience during this ongoing pandemic!!!

VICTOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBERT S. 
Évaluation :
5

The same associate checked me in and made sure I was taken care of when I returned the van. She was helpful, efficient and understanding. Would return to this location because of her.

Justin B. 
Évaluation :
1

The belvedere location messed up my reservation and then refused to help me. I had to call and get it done my self at a different location. Will not use u haul again.

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
5

There were no utility dollies available

Raymond L. 
Évaluation :
3

Truck interior picked up in West Palm Beach was filthy inside truck with sticky stuff all over surfaces and dirt on floor, and back of truck had boxes and dirt, so had to spray and wipe and disinfect interior and sweep back inside myself. origonally reserved with Therese at Palm Beach Gardens Fl on Alt A1A. She was so helpful and fantastic.

MARY-JANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVIN A. 
Évaluation :
5

I hate the self return, I was there on time went to the office but they would not give me my receipt nor receive the keys, I had to do it myself with my phone, take photos, etcetera, I am a paying customer and I must do my own work, what the heck am I paying for aside from the van? I do not like this at all. Other than that, all OK. I strongly suggest you return to receiving rentals while office is open.

CARLOS N. 
Évaluation :
3

I was very unhappy with my U-Haul experience today. I had a reservation and when I showed up for my truck they did not even have one at that location. I ended up having to go to a different location to get my truck and then that location did not have the furniture dolly that I had rented. I then had to buy a furniture dolly instead of the one that I had wanted to rent. The air conditioner didn't work inside of the U-Haul.

MEGAN S. 
Évaluation :
5

Excellent service à la clientèle. Very friendly and attentive staff. The manager was very professional, courteous, and kind. Outstanding experience and I will recommend this location to my colleagues, friends, and family. Merci.

SUSAN S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark Z. 
Évaluation :
5

Overbooked. I booked two vehicles. Each one was for a different day. Both times I arrived they did not have the vehicle I rented available. The first time, they had another vehicle I could have possibly used but could not locate the key. When I returned the second vehicle, it was after hours. I was to put the key in a drop box after checking it in online. There was no way to lock the boxes located outside the premises. Because of this experience, I do not plan to use Uhaul in the future.

cynthia G. 
Évaluation :
1

Actually provide customer service to remedy issues caused by failure to meet reservation obligations and providing truck that is in safe, operable condition.

Tiffany B. 
Évaluation :
1

Charge me for 3 days when I only rented the dolly for a few hours and returned it the same day before closing.

SHAVAR W. 
Évaluation :
1

Bad experience with bad equipments plus expensive even they charged you for insurance

WILNER P. 
Évaluation :
1

The customer service at this location is the worst I have seen In Ages!! These people at the front desk don't know the difference between personal and public conversation! While I will not elaborate on what they were talking about, but it is enough for any company to terminate every single one of them. You walk into the place and they don't really acknowledge you, they are talking amongst themselves, cursing, using fowl languages in front of customers...even while standing at the front desk!!this other girl was messing with her nails while I'm standing there wondering who was going to assist me. I'm surprised how they are still employed there. I will not recommend any one to go to this location let alone walk in there with kids!!!

OYEBOLA S. 
Non les évaluations ont été soumises pour cet établissement.

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