Évaluations des clients U-Haul of West Side

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of West Side

Cote générale :

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Victor N.
Évaluation :

Better customer service, I was specifically told I would be able to pick up locally and the day before I got a call that the nearest location was an hour and a half away which added a three hour drive the day before I moved... plus I was charged extra for the extra mileage of driving that far away to get the truck

KEVIN J.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Thank you!! The gentleman working was very professional and deserves to be treated well by the company!

MJ S.
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Le client n'a pas laissé de commentaire.

LINDA C.
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Both personnel and equipment were excellent. Good experience with U-haul.

daniel H.
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Le client n'a pas laissé de commentaire.

GREGORY B.
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Le client n'a pas laissé de commentaire.

ERICH F.
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Le client n'a pas laissé de commentaire.

Debra M.
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Le client n'a pas laissé de commentaire.

JOYCE J.
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Nothing

AMANDA B.
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The parking lot is not well marked. Refund my deposit timely.

Dyann B.
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Again the original drop off was changed which wasn't as convenient but not all that far away so it was doable, but I'm wondering if the reason was the same as the pick up?? If so, that should be made clear from the git-go.

Scott S.
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Equipment was ready and waiting when we arrived. Staff was knowledgable, efficient and friendly. Drop-off was smooth and quick. Would highly recommend.

COREY S.
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Le client n'a pas laissé de commentaire.

JOSEPH K.
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Le client n'a pas laissé de commentaire.

David T.
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I always choose this location because of their inventory and great customer service.

ARIELLA J.
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I was mislead and was not told in town prices meant you needed to drop off at original pick up location. I am very angry that I was not made aware of that and instead of $30 inlaid $140. Also the gas tank was NOT FULL.

Eugene M.
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The truck needed power steering fluid, the brakes stuck all the time and I found drug pipe under the seat. Being on probation, if

CHARLES B.
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I did not order nor did I use the 2wheeler nor the blankets and the customer service agent said we would not be charged for them but then we were. So I am very unhappy about being lied to and then charged an extra 30 dollars for services and products I never used. I will probably not use u-haul again because of this. 30 dollars is a lot when you have tons of moving expenses to begin with, everything adds up.

Scott T.
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Le client n'a pas laissé de commentaire.

RYAN M.
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Le client n'a pas laissé de commentaire.

CAROLYN T.
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All employees super nice, polite and helpful

JUHONG J.
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All Staffa in this location are very kind and professional. They do really good job

Susan S.
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Le client n'a pas laissé de commentaire.

Dane A.
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Surprised it would be rented with the loose floor panel in back. We avoided as much as we could but almost fell several times.

SCOTT B.
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Le client n'a pas laissé de commentaire.

ROBERT K.
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Le client n'a pas laissé de commentaire.

Ricky R.
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Great experience at check in and return. Employee Cesar Cruz Bernal was one of the most professional personnel ok n I have dealt with in a long time.

Beatrice V.
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This location has an excellent staff and always willing to go the extra mile. Friendly and courteous must be their motto because they deliver it every time. The trucks are always easy to drive and in good repair and it takes regular unleaded fuel, not diesel. I choose this location whenever I need a rented truck for moving or other tasks. This location is always my first choice! Next time, make sure the windshield is cleaned; mine was really dirty, even for a very short trip.

STEPHEN L.
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The people were knowledgeable and very helpful. Terrific staff. The trailer had a leak that we discovered after driving through a day of rain.

Jon S.
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Le client n'a pas laissé de commentaire.

Lance C.
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Le client n'a pas laissé de commentaire.

SHARON N.
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Can't think of a single thing. Outstanding experience! Easy to sign up, all four staff members we're courteous, friendly, knowledgeable and professional. Van was clean and easy to drive.

MICHELE M.
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I had a good experience from picking up the U-Haul truck to dropping it off. Employees were friendly and efficient. I will use this location again.

Samantha M.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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All the young men I dealt with are hires U - Haul should be proud of.

JEFFERY E.
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If you can leave a cash deposit you should be told it's ok I ended up using cc and really didn't want to

Jeffrey L.
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Le client n'a pas laissé de commentaire.

STEVEN H.
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Le client n'a pas laissé de commentaire.

Paul L.
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Great service with friendly employees

Michael A.
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Le client n'a pas laissé de commentaire.

RONALD L.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

JIM B.
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Gianni was prompt & courteous, a great place, this was my second visit in less than a month & I would not hesitate to use again!

Christopher M.
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Le client n'a pas laissé de commentaire.

MOLLEE K.
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Le client n'a pas laissé de commentaire.

ZACHARY B.
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Le client n'a pas laissé de commentaire.

CLAY M.
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There were some computer problems that caused some delays but the tech helping us worked through it or rather around it. Great job. Otherwise... all other aspects of the pickup were as expected.

CURTIS A.
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Stop snowing in October😎

JIMMY LEE H.
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U-haul helpers did not show up! They turned off their phone service on our move day. Never use a and d movers ever!

PAUL S.
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We had done the rental online to save time, but still had to go into the store location when we got there. We had to wait nearly an hour as there was only 1 person working that morning and there were 7 people in line ahead of us. There was to have been a dolly in the truck but there wasn't. It put our move time back over 1 hour and we had to send someone to pick it up when we got back to the move in site. I don't recommend using online as it didn't save anytime & I was not given credit back for not having the dolly. Very disappointed . L Sowden

THOMAS W.
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Gianni did a great job for us. He is an asset to your company.

SIMON B.
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The staff at this location very friendly and good work!

CHARLES M.
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Le client n'a pas laissé de commentaire.

DANIEL K.
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Each location should answer their phone-We went to the location of SE 14 DM Iowa to rent a golf cart trailer. They did not have one but there was one at the 63rd store so the girl reserved it for us for Tuesday. Asked when we wanted to pick it up and we said 8 o clock. She said ok I have reserved it for seven to 11 o clock for you to pick it up for the day. Tuesday morning we get a call at 7-15 which I missed and the voicemail said"If you do not pick up your trailer in 15 min. we are cancelling your reservation". We then called back only to wait twenty min. to get a answering service. After getting thru to them we explained what happened and they gave us 30 min. to get our reserved trailer. I really feel this was not good service at all. I will need to rent a trailer again in the spring and probably will use another service

KATHLEEN F.
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This was the first time that I used U-Haul. The experience exceeded my expectations. Thank you!

CRAIG B.
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Nathan was very attentive and friendly as well as very helpful he deserves a raise

STEVEN S.
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Don't send out a truck with a warning light on stating tire pressure is low. I got a flat tire and it took 6 hours to get a repair guy out to me.

Siyuan A.
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Le client n'a pas laissé de commentaire.

JIM B.
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gIANNI WAS GREAT, VERY HELPFIUL & KNOWLEDGABLE! gOT US IN & OUT VERY QUICKLY.

Amanda G.
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Le client n'a pas laissé de commentaire.

Gary C.
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The pmt process was not explained well. U-haul did not do a hold on my card they processed the pmt of $236.87..when returned the truck and car hauler we paid cash as it was a little more. The service person said it should go right back on my card and it hasn't yet and I'm pissed!! I will be calling uhaul customer service when I get home!

JEFFREY P.
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Le client n'a pas laissé de commentaire.

Eugene M.
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Le client n'a pas laissé de commentaire.

PATRICIA M.
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Every thing was great. Friendly staff I was previously in the system so I am sure that helped the process go do smoothly

Tyler E.
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Very quick and helpful service!

Caitlin L.
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Le client n'a pas laissé de commentaire.

Herman P.
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You're the Best! Always a Pleasure

Richard W.
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Easiest rental we have ever had.

Tyler G.
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Le client n'a pas laissé de commentaire.

edin L.
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Best customer service pick up and dropping off I have ever had with U haul! You need to give the two employees working there a raise! Seriously great workers!!

Eduardo T.
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I rent alot of equipment from you guys. I was not feeling the love here.

Terry B.
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Gianni was awesome, went above and beyond. Was patient and nice even though he was super busy being it's the first of the month.

Melissa C.
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Le client n'a pas laissé de commentaire.

Nancy D.
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Le client n'a pas laissé de commentaire.

Sharon H.
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Need more employees, there is often just the store manager handling lots of people at once, but he's great!

Jeova F.
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The location and the staff member that helped me complete my order was amazing! However, the “phone rental” process was a nightmare!!! So many nonsense questions and the rental process was annoying and seemed “never-ending”. So many questions and requirements that I opted to go inside of the store to complete my order. I was lucky that the store was still open because, otherwise, my rental would've been denied because the staff member that was texting me online was “unable to reach employer” to verify employment. A tremendously tedious and nonsensical process to simply rent a truck. The staff member that attended me personally at this location was amazing and made the process 100 times better. I normally am an advocate for automated processes but this is a prime example of why we still need excellent customer service and in-person business transactions. I rate the staff a 10/10. The online rental process is 1/10. A lot more work to do on UHaul corporate's side to improve the process. A kaizen is needed that includes consumers, not just employees or IT/business professionals.

TERESA H.
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Top notch customer service!

Matthew S.
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Le client n'a pas laissé de commentaire.

Jordon S.
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If the truck breaks down due to lack of maintenance on a 10 mile trip and it takes over an hour for roadside assistance to respond and a further 3 hours for assistance to arrive. All aspects of the experience could be vastly improved.

RYAN E.
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Only 1 person working trying to check people in move trucks around and fill propane. I had a reservation for 9:30 am I arrived at the location at 9:40 had to wait in line for 20 mins since only the 1 employee when I finally got to the counter I was told my truck wasn't back yet and it was due back at 9:30, how can you allow a reservation for 9:30 when the truck wasn't due back till 9:30 basically you are banking on someone showing up early or late and that's not good business in my opinion. Then the truck the passenger door was bent and didn't close all the way so it was very loud driving down the road. I wish I could get all my money back for this transaction cause it was horrible when you have a 9:30 reservation and you don't get out in the truck til after 11am isn't acceptable. I moved back to Iowa from Arizona and used penske and that experience was the best I ever had this uhaul experience was by far the worst will definitely take my business to other companies. Another thing uhaul has a reservation guarantee and when it was obviously missed I had to bring it up to the guy and he looked shocked and surprised when I did all he wanted to do for me was cut the mileage rate down a little. WILL NEVER USE UHAUL AGAIN COMPLETELY UNACCEPTABLE!!!

Zachary V.
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I was somewhat surprised with the age of the truck and didn't like that the ramp was not attached to the truck like I've had with other trucks.

Laura R.
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Friendly and quick service!

Lynnette H.
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Le client n'a pas laissé de commentaire.

Tammy B.
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Le client n'a pas laissé de commentaire.

Chad F.
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It was easy

Jeremy H.
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I rented a car trailer and blew a tire on the way home just outside of Altoona. I was not over weight or speeding with this trailer. The tire was the cheapest tire you can get and on top of that I had to wait on the side of interstate 80 for 3.5 hours for a tire repair. This was at noon on a Saturday in Altoona Iowa just outside of Des Moines and the help center couldn't find anyone in Altoona to change a tire so the serviceman came from over an hour With multiple calls. 3.5 hours. In the biggest city in Iowa and they couldn't find a local tire repair shop????? Not doing business with u-haul again.

Walter H.
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Very friendly and fast

Jeffrey P.
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Le client n'a pas laissé de commentaire.

JEREMY T.
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The gentleman that helped was fantastic. Very professional, courteous and knowledgeable. I value great customer service and he fortunately knows his product and customers well. Thank you!

LuAnn G.
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We swept out the truck and cleaned up the cab, but I don't see that we received the $25 rebate for returning it clean.

STEVEN N.
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Give the poor guy working some more help......or pay. He was busting his butt around that place.

DANIEL G.
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Your customer service person was helpful & really hustled to make sure there were no unnecessary wait times.

William W.
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Le client n'a pas laissé de commentaire.

Brett N.
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Le client n'a pas laissé de commentaire.

Robb H.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Luckily I was not in a hurry but the poor cashier guy was all by himself with a long line and felt bad for him please get some more help!

LOUISE O.
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The young gentleman that checked me in on Saturday was very efficient and courteous.

Dallin H.
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Le client n'a pas laissé de commentaire.

RICHARD S.
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Very good customer service!

Crystal T. | Expérience générale |
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Gianni was a huge help. Great customer service.

Stephanie P. | Expérience générale |
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Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.

Non reviews have been submitted for this location.

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