Customer Reviews for U-Haul of West Side

6756 évaluations

101 63rd St   Des Moines, IA 50312
(S Of Grand)

(515) 277-7202

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(515) 277-7202

101 63rd St
Des Moines, IA 50312
(S Of Grand)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret H. 
Évaluation :
4

I had an on-line quote for 10 $less than the store that was not able to be honored. Also, I feel you should probably rate the fee when closing the rental agreement

KAREN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT C. 
Évaluation :
5

Drop off technician was great. Seemed genuinely interested that the trailer leaked water from rain during use.

NATHAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

It was a busy Friday evening. But staff worked quickly and efficiently to assist each customer's needs. Very helpful and friendly

DARLENE V. 
Évaluation :
5

I Was very well taken care of. Had some trouble checking the rental back in for return online.

LINDA L. 
Évaluation :
5

Try to find more employees like the one that helped me

DARRELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DION K. 
Évaluation :
1

I reserved a truck weeks in advance and when I got there the worker lied to me saying I didn't reserve it. I called into the reservation office and they confirmed I did reserve a truck. The guy just wanted to get customers out of the store. I was moving that day and U-Haul let me down.

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
3

Because they never give you the right vehicle or truck that reservation

EVAN Y. 
Évaluation :
5

Very hard working guys, two men only working, doing the work of eight people. They need a raise, and more praise and appreciation!

Ashley N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lArry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
5

Very good

MARKSON G. 
Évaluation :
5

A little bit of a wait to check in, but it was a Friday so not unreasonable. Staff was polite and friendly.

Donovan A. 
Évaluation :
5

NONE ! My guys were fast, friendly and professional. Had trailering products that I needed onhand and at a fair price. Next time I need to haul my motorcycle in, I'll use U-HAUL.

DANIEL D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Patrina D. 
Évaluation :
5

Was very helpful and friendly Thanks you

CHARLEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

Parking area is too small. Very little room to move around. Was not an issue for me and my rental but i can see where someone renting a large moving truck could face some issues. The small size of the parking / storage area is an accident waiting to happen.

Steven B. 
Évaluation :
5

Everyone was super nice and the move was flawless.. Thanks

SONYA Y. 
Évaluation :
2

The staff didn't seem like they knew what to do to operate the system. It took several tries to get my drivers license photo uploaded and they could not figure it out.

matt S. 
Évaluation :
4

the online check in was a little slow as i got an error message that i was at the wrong location for 10-15 minutes was painful and the 1-800 line never answered, finally the GPS worked and i got in. Beats standing in line as there were 12 people in line! keep making improvements on the online check in, it's the way to go.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Great service!

Raymundo Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla E. 
Évaluation :
1

The location is crowded and there were several vehicles waiting to be checked in before mine. I was told to just leave the truck with the keys and my contract inside it. Later that day I was charged an extra 56 $for turning it in late, even though I had left the truck with an extra half hour before the turn in time. Very unhappy with the lack of service I received.

Cassy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDICE W. 
Évaluation :
5

Thank you to both representatives who assisted me

Jaime Y. 
Évaluation :
5

We have rented from here before and we will rent from here again. Excellent service à la clientèle.

JERAD C. 
Évaluation :
1

The lock box to drop the keys off after hours was broken. I was only in town for the move, and would be three hours away from that location by the next day. This is a major issue that should have been reported so that my scheduled drop-off would not be selected for a location that is in practice unavailable. Had I not known someone who happened to be in the area the next day, I would have been facing yet another massive inconvenience throughout the rental process, which I would be fixing for Uhaul. Additionally, I was charged a fuel fee for returning a truck with a quarter tank gas MORE than I picked it up with. That is absolutely unacceptable and extremely dishonest, they've essentially stolen a quarter tank of gas from me and charged me an additional fee on top of that. Insane.

Jordan H. 
Évaluation :
5

It was busy and we had an issue with a missing truck, but the man who helped me, Kip(?), was very friendly and helpful throughout the whole process.

Jacob D. 
Évaluation :
1

I've been overcharged. I disputed the fuel on the check out. Sent in a picture of the fuel gage before I drove off the lot. On return I was charged to being the tank up to full when I had put 5,00 $ of gas in and only drove 14,9 miles. So the gas I added back more than covered the fuel used. I have pictures of the start and finish mileage/fuel. Also when I was given the keys I was asked if it was ok that it wasn't full on fuel. I stated I didn't care because of the low miles I would need it for. My fuel dispute on check out was because the fuel was less then what was stated. I sent a picture in for that with the checkout link.

Alan M. 
Évaluation :
3

The truck engine wasn't going into gear so it would rev really high and I would barely be moving until it kicked into gear. Then the alignment was so off that it was so hard to turn right.

Latrica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON D. 
Évaluation :
4

The cashier looked 1) extremely hungover 2) possibly high or 3) a combination of both ... I say this with all so respect but it was stood out to me within 3 minutes of being there

Theodore H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

Clean a windshield every once in a while (for safety reasons). And wipe down the dash. And fix your 24/7 app.

Brad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EMILY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN J. 
Évaluation :
5

Excellent service

Carlos P. 
Évaluation :
3

I had placed a reservation for a truck at 4pm. We showed up at 3:58 and got checked in quickly, but come to find out an employee had taken the truck we rented to go get a tool. We ended up having to wait around for 15-20min for the employee to get back. This put us behind on being able to pick up the item we were renting the truck for causing the person I had helping me to be late to other engagements he had planned for after returning the truck. I feel like for the inconvenience we should have gotten a discount but we barely got an apology for the inconvenience.

Eleanor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Very helpful owner and staff!

KEITHALAN B. 
Évaluation :
5

More employees

ORLANDO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

So friendly and an easy pick up!!

MARDY C. 
Évaluation :
5

During rain truck leaked. Driver and passenger were wet and boxes in back of truck soaked truck

Nancy S. 
Évaluation :
1

The parking was an absolute clown circus, I did my best to go park it but it was pretty obnoxious with how cluttered and full it was.

MATTHEW D. 
Évaluation :
2

The staff IS TERRIBLE!! I seen ONE WORKER WORKING ANF THREE OTHERS KICKING IT!! I stood for nearly fifteen minutes before EVEN BEING GREETED then was told to still WAIT while the co worker who got a LIGHTER FROM HER HAD HIS SMOKE BREAK FOR ANOTHER six minutes to stand 👎🏿

Timothy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie K. 
Évaluation :
5

all went well. Service was good.

Kalonni P. 
Évaluation :
5

The customer service was great at this location. A gentleman name Kip or skip was very detail when returning the pick-up truck. He was very professional and took the time to go over the cost of my rental. Very organized employee. Definitely would recommend family and friends to this Uhaul location.

JULIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON J. 
Évaluation :
1

Horrible. Purchased the biggest truck available, loaded it fully with big furniture and the engine would not start when we were ready to move. Had to jump the battery and took an hour to start up. Had to keep the engine running while unloading the entire truck. Truck was quoted to me being 39,99 $ and even with the mileage only being 15, the total bill ended up being 150 $. Tried calling all locations to speak to a representative and was on hold for 45 minutes and still never was able to talk to an agent because because they were closed by the time I made it back to the location with the truck. I will be calling tomorrow for a full refund. NEVER AGAIN!!!!!!!!!!!!!!!

melissa T. 
Évaluation :
3

I returned this vehicle before my rental. Was over I returned it at 3:45 PM it's listed as being returned at 5:45 and I was charge for an extra rental. I was also charged for a cleaning fee which makes no sense do you expect the vehicle to be cleaned by the customer there was no unusual dirtiness in this vehicle

Eric J. 
Évaluation :
3

Trailer in inspection photos did not match the trailer I picked up. The trailer numbers matched but the graphics did not. Caused some confusion and uncertainty. Otherwise worked and traveled well.

ROGER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L. 
Évaluation :
5

Always a long line, but staff is extremely helpful and patient and good!

MOLLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY M. 
Évaluation :
3

Parking area was tight/nonexistent and there wasn't much room to navigate with large vehicles. The staff were great!

Janna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie H. 
Évaluation :
4

Better review of trailer condition. Driver's side fender was damaged. Very thorough pre-trip of trailer connections though.

PHILLIP M. 
Évaluation :
3

I was supposed to have a Dolly and blankets in the truck and didn't. Also I reserved the truck for 24 hours and the website changed it to 4 hours. Otherwise it was a REALLY smooth process!

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton J. 
Évaluation :
5

I was over charged for insurance when I rented it online it was 50$ but I was charged 100$ when I returned it and told the person that when he checked me in on the return. I need a 50$ refund.

Roberta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN P. 
Évaluation :
5

The associate I worked with went out of her way to be helpful even though it was very busy. She should be recognized for above and beyond customer service.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Great service

MATTHEW S. 
Évaluation :
5

When renting a van truck maybe ask if the customer needs a back door lock for possible overnight stays. Otherwise went great. Check in smooth and ready to go.

Steven E. 
Évaluation :
5

Very good quick service! Picking up and dropping off

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabaras L. 
Évaluation :
3

More workers.....to know ones fault .... just waited to long.....very nice and respectful employee's.

WILLIAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Staff very helpful

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Staff was very professional and helpful. Will Definitely be back for any of my future rental needs!!!

NATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Better weather.😊

Dennis H. 
Évaluation :
5

Gianni was a huge help. Great customer service.

Crystal T.  |  Expérience générale 
Évaluation :
3

Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.

Stephanie P.  |  Expérience générale 
Non reviews have been submitted for this location.

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