Have truck ready and to train there workers to get customer check out faster it tock 35 minute to check me out and then they hade to clean the truckJuan B.
Customer Reviews for U-Haul of Westside
Pour nous contacter
Albuquerque, NM 87102
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Ashton L.
The truck was just dirty.PHILIP G.
I was misquoted on the phone and was forced into a place I had to agree to the new terms. I have been trying to deal with customer service in regards to this but have been "getting he run around" I am still suppose to receive a call from a corporate office manager but have yet to receive this call. This experience has led me to not want to utilize UHAUL services any longer and rent vehicles from other sources.Jonathan W.
The truck seems to have a bad transmission, and the steering seems to be loose, but it was very clean.Gail S.
John and his crew went above and beyond during a very stressful event. They are helpful, courteous and kind! I highly recommend this location for any of your UHaul needs.Shannon M.
Le client n'a pas laissé de commentaire.Yeghishe C.
Le client n'a pas laissé de commentaire.Daniel Z.
Friendly and ProfessionalElias R.
Le client n'a pas laissé de commentaire.Christopher T.
Le client n'a pas laissé de commentaire.Charlene M.
Le client n'a pas laissé de commentaire.william O.
Le client n'a pas laissé de commentaire.Lynn O.
Le client n'a pas laissé de commentaire.Nathan B.
Le client n'a pas laissé de commentaire.Jeffrey B.
Polite and patient. Excellent service 🙂MARTICA C.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.JOEL V.
Le client n'a pas laissé de commentaire.ismael D.
A bigger place, but that's hard to do.MICHAEL T.
Wow. What can I say? John and his team were excellent. They answered a lot of newbie questions patiently and ensured that I felt comfortable hitching a motorcycle trailer to my compact and driving off their lot. They even let me borrow tools to ensure that the hitch was secured at the proper torq specification, which it wasn't when I showed up. They just went above and beyond and were totally professional and patient the whole time. This will be the only U-Haul I use in Albuquerque and I will happily recommend Westside U-Haul to my friends and colleagues. Thank you, Rob from AlbuquerqueRobert D.
One of the employees was extremely rude. Would nit recommendmanuel G.
Ask customers in advance if they're going to be towing and if so they need the specs. Had the truck for thirty minutes. Had to take it back because of the towing issues and still got charged for it.carla T.
The team at this location is always helpful, kind and professional. I highly recommend renting from here.Shannon M.
Friendly and helpful staffalexander M.
Le client n'a pas laissé de commentaire.anna H.
The after hour charge was a little steep. Return time was 5. You all close at 5â€¦. I have a screen shot of the time I returned it. And your after hours online needs some work. It never works.william S.
The truck tire was flat when I came out of my apartment the next morning during my 24hr rental. I hadn't driven on any hazardous roads and I changed the spare out myself. Turns out there was a nail in the tire in the thread not the side wall and they charged me $170 damage charge even after I had purchased the insurance. Unacceptable. I called the 800 number to express my disappointment and ask the charge be removed and have yet to hear from anyone. The guys at the rental place stellar Customer Service. Really nice guys. There was nothing they had knowledge of that could take the charge off in store or I'm sure they would have. They could see I took care of the vehicle better than my own. I will Not be recommending renting from them to anyone.Janaya J.
Le client n'a pas laissé de commentaire.Shannon M.
Le client n'a pas laissé de commentaire.Evelyn M.
very friendly and helpfulErlinda A.
Treat your customers with respect no matter what their color or sexual orientation!! I always feel total disrespect from the manager because I'm gay!!! I only rent for this location because it's the closest to my location! He greets all other customers with a smile and is courteous with them but treats me like I'm garbage!!!!郎JAMES M.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
The driver side floor board had broken glass and the light on the dash was always on showing low air in tire. They said it was fine just broken a d weren't going to fix it un6it need8new tires.Kristi M.
Very professional and helpful.Stacy M.
Le client n'a pas laissé de commentaire.Scott V.
Le client n'a pas laissé de commentaire.dorothy S.
This location was not where we wanted to pick up our truck, and we were not given the furniture blankets and the dolly that we paid for, or told that we needed a lock for the truck. The assistant was extremely slow as well, waited 15min before even being attended to.Patrick D.
Le client n'a pas laissé de commentaire.Earl M.
No improvements! Was incredibly easy to rent a pick up to move a few things. Took me 5 minutes to book the truck online and zipped over to UHaul right after and grabbed the keys and was on my way. Super reasonable rates and extremely easy return. Highly recommend UHaul for truck rentals and this location especially - so convenient!Stephanie S.
Le client n'a pas laissé de commentaire.Patrick D.
Well, this location happen to be the only one that had the truck rental available. The two guys were accomodating. The True Value/U-Haul Eubank NE, 87111, is the worst for customer service. This location is where I place a reservation. They never have the truck requested and customer has to chase the rental down. This was twice in the month of March. Hopefully I never have to rent from this location againAntonia V.
Easy pick up and drop off. Great customer serviceMidori B.
These guys are always super nice and helpful!Jo T.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Arnoldo F.
I am still waiting on my final receipt.Adrian S.
I was pulled over by police. Said plate is not visible and some lights where outGARRY H.
John and his staff were helpful, friendly and knowledgeable.Serrena S.
Le client n'a pas laissé de commentaire.Ruth M.
Le client n'a pas laissé de commentaire.Eric S.
spilled beverage in dash/cup holders. Critically, instructions for haul/tow and other instructions at dash scratched away or otherwise obscured.Travis P.
Thank you so much for your good service. The staff were nice and friendly. I made a reservation online and picked up the truck without any hassle. It was a quick pick up and drop off. Again, thank you so much. I would definitely recommend this place.Felicitas G.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Meaghan B.
Everything was as expected.Douglas O.
Le client n'a pas laissé de commentaire.Robert M.
For the second time, you claimed I needed to put an extra three to four gallons in the tank. This is stealing, and that "read the gauge" system enables it. I drove seven miles. They made me put in FOUR gallons. Thievery.David F.
Le client n'a pas laissé de commentaire.Gloria K.
Le client n'a pas laissé de commentaire.Darin M.
Everything went smoothly.Elsie W.
Le client n'a pas laissé de commentaire.richard W.
3rd uhaul be for i got a trailerJason V.
Le client n'a pas laissé de commentaire.daniel E.
There was just one guy holding the fort, so I had to wait a bit. But he was efficient and friendly.David P.
Manager was very professional and helpfulPatricia H.
Le client n'a pas laissé de commentaire.Jorge P.
Le client n'a pas laissé de commentaire.matthew B.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.HIPOLITO G.
Le client n'a pas laissé de commentaire.NANCI H.
Attentive, made sure the equipment was ready to go.WAYNE M.
Polite, courteous, and promptDARRYL L.
Le client n'a pas laissé de commentaire.DARIUS S.
Le client n'a pas laissé de commentaire.BARBARA L.
The after hours drop off system worked out great.MICHELE M.
Bad Communication throughout call center and on-site location. Had reservations switched back to a later time due to onsite rules for specific locations .SERGIO C.
Store representative seemed like he wanted to go home, made a big deal out of helping me with my rental at the end of his shift. I did come in late but the fact that you were capable of helping me means you should have done it instead of almost shoveling me off.JASON Q.
Le client n'a pas laissé de commentaire.Eric E.
John Garcia at U-Haul of Westside is a pleasure to work with. This is my third time there and I always choose this locations because it is the best. He is thorough in answering all my questions and always makes me feel like a valued customer.PARIS S.
This time the windshield wasn't clean, other than that everything else was perfect. ThanksArnoldo F.
Awesome job!!!MARIAM B.
Just keep up the good workSADIE G.
Always has the vehicle I want at short noticeCATHERINE B G.
Le client n'a pas laissé de commentaire.BARBARA LEE F.
Le client n'a pas laissé de commentaire.MARIA A.
Le client n'a pas laissé de commentaire.DAVID B.
Gentlemen who completed my rental process was very courteous and professional. Very quick check out process.Michael B.
Le client n'a pas laissé de commentaire.THEODORE D.
Le client n'a pas laissé de commentaire.Philip B.
I rented a truck twice. The 1stit time I purchased boxes and a mattress cover. I lost the cover. I moved a truck load to my new residence, unloaded it, returned the truck, flew to Las Vegas for a football game. Returned to Albuquerque and rented a smaller truck to move the rest of my stuff. I returned the truck with a full tank of gas but 5 minutes too late. Plus my cell phone was dead. The next morning, the Uhaul employee informed me I was charged $20. for bening 5 minutes late. I also found the mattress cover, but he wouldn't give me refund without a receipt. Yes both my fault, but Uhaul has their stuff back and my $$.DAVID S.
Le client n'a pas laissé de commentaire.JOELLE M.
The staff was incredibly friendly and helpful. No room for improvement.jaz kama A.
Make sure all vehicles are 100 %. The vehicle is an issue for someone picky. The vehicle I got had performance problems and the steering wheel wasn't aligned. That's a small example for what issues can arise. The company should think safety first for every one ESPECIALLY CUSTOMERS.KENNETH C.
Le client n'a pas laissé de commentaire.JOLANTA M G.
Le client n'a pas laissé de commentaire.THEODORE D.
Everyone was so helpful and everything was goodMARY A.
While everything about this location was good, I don't understand how I only used the truck for 17 miles, yet I was charged for 4 gallons of gas. I did not fill my tank, but it is hard to believe that the truck only got 4,25 miles per gallon. While it was probably only $10, I still feel like I got a bit ripped off. Otherwise everything was great and the two gentlemen working were very nice.KRISTEN M.
Le client n'a pas laissé de commentaire.DANIEL D.
Very professional and helpfull staffMargot D. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn D. | Expérience générale
Too tight to oull uhaul in and out to store or remove belongingscarmen s. | Expérience générale
9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.Janel C. | Expérience générale
Great customer service, would recommend to friends and familybenjamin L. | Réservation
The staff were fantastic and super helpful.MARK P. | Expérience générale
Staff was great and friendly. (:Savannah G. | Expérience générale
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