Customer Reviews for U-Haul of Winter Park

4 499 évaluations

1175 N Orlando Ave   Winter Park, FL 32789
(N Of Lee Rd)

(407) 628-4086

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 628-4086

1175 N Orlando Ave
Winter Park, FL 32789
(N Of Lee Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The location did not have any trollies, of any kind, to rent for my move. The customer service rep was ambivalent about the problem but the manager stepped in and solved the problem.

laurie J. 
Évaluation :
5

They need more training on how to hook up a car carrier.

MarjorieK E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
5

Excellent service à la clientèle. Clean store. Would visit again.

DANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Very nice young guys helpful and welcoming And exceptional kind professional and efficient These kind of employees should be recognized for there great work effort

amy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hendrik V. 
Évaluation :
1

This is the second time I've rented from u haul within 1 month and it hasn't been pleasant either time.. THIS time I had to wait 45 minutes in line with only 3 people ahead of me, 2 picking up their rental and one dropping off. After finally reach the counter to pick up my rental and dolly, I'm told they don't have the truck I reserved, so I had to take a different size… Then when I finally get to my destination, I realize there is no Dolly in the truck.. I call the store and ask about it and the employee asks me “why would you leave without the dolly?” And told me I could come back and pick one up.. Considering I made my reservation with a dolly included, I trusted the dolly would be on the back of the truck hence the reason I left without it.. I went back to the store immediately after the call and after getting there am told they don't have any dollys… I wait 30 more minutes for the guy to call around other locations until he finally gets tired of calling and waiting on hold and he hangs up before anyone answers… I ask for the manager who was the one who checked me in originally and told me my truck wasn't available, and he tells me that because my truck wasn't available he had to reserve a different truck and he forgot to include the dolly when he made the new reservation for the different size truck and that either way they don't have any to give me.. Needless to say it was a disappointment and a waste of time, gas and mileage! And no one bothered to offer a discount for the inconvenience either or even a simple apology.. And they were just plain rude! NEVER using U haul again, this is 2022 we have PLENTY different options!

MARTHA L. 
Évaluation :
5

The drop off was smooth and quick. The gentleman that helped me (Riley) is seriously a multi talker. He was the reason things kept moving as quick as they did.

Brandon F. 
Évaluation :
5

All the guys there a friendly quick and efficient I literally passed three other U-Haul places on my way to this one they're always quick friendly and help you with anything you have a problem with I give all the guys there both sums up even if my hands were on the steering wheel lol but seriously there are a lot of great guys there they'll take care of anything you need I recommend this to anybody who needs any kind of trailer truck or any moving equipment to go to this still or you'll leave with a smile thanks guys appreciate all your help every time I'm there you get me in and out and on time every time thank you see you guys very much high five from the internet

ADOMAS S. 
Évaluation :
5

Excellent service very nice people very helpful. Uhaul needs to stop using these 3rd party gas station/ minute mart locations so nasty dirty and the people don't want to help you! I got a uhaul a month ago had to go gas station in Frankfort the employee wouldn't help me me cause he was the only employee and people buying cigarettes came first. Just horrible locations!

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Z. 
Évaluation :
5

Quick and easy

Wendy D. 
Évaluation :
5

Everything was good

WILLIE C. 
Évaluation :
5

First rate performance by knowledgeable, gracious agents, very much appreciate their efforts, THANK YOU ALL.

TERRENCE A. 
Évaluation :
5

Guys were very helpful and fast at this location. Merci encore!

Jose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEDRICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny G. 
Évaluation :
4

Have a vehicle in the city in which it was made

Gail A. 
Évaluation :
5

The guys here were awesome and had me unhooked and on the road in literal seconds. My entire U-Haul experience couldn't have been easier.

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The employee who assisted us was great! Both over the phone and in person.

Nicole C. 
Évaluation :
5

Maybe a stiffer penalty for customers who do not return vehicles on time.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan F. 
Évaluation :
5

Manager and crew were VERY KIND PROFESSIONAL AND ACCOMMODATING.. 🙌🏽 THANK YOU TEAM

Seneca N. 
Évaluation :
3

It would be nice to be greeted with a smile, but never got that. A smile goes a long way. I made a reservation with U-Haul and when I arrived at the location there was no truck. So I had to go out of my way 10 miles and go to this location. I was told the truck had a quarter of a tank of gas, it was on empty. So immediately I had to go put gas in. I was already an hour and a half behind on schedule. I had the truck for about 4 1/2 hours or so. The truck was OK. I was just grateful that I was able to get one.

Saika M. 
Évaluation :
5

Very good experience.

JOSE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devin S. 
Évaluation :
5

Wow!! What amazing, fast, hand tailored service at this Uhaul in Winter Park across from Whole Foods!!! My truck was not only ready, but my agent John Rivera was an artful magician in motion as he helped me and 3 other clients at the same time!! I was out the door in under ten minutes and my truck was clean and cool! I would NEVER EVER rent from ANY other company! Thanks Uhaul!!

Leslie R. 
Évaluation :
5

This uhual location was great! The drop off was quick and staff was amazingly courteous! Great job! Definitely would go back here again.

Jonathan B. 
Évaluation :
3

I have had my same credit card on file for the last few times I rented a truck from U-Haul. For some reason the guy at the store couldn't obtain the card information for that same card which I used to make the reservation over the phone. Ended up having to pay with a different card.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dick W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mitchell M. 
Évaluation :
5

You couldn't ask for a better set of gentleman that work there are very courteous friendly and when I'm in a hurry they are very prompt I only have one complaint and that's the trailer that I always rent the passenger side hinge is always a pain in the butt to put in and take out if they were just maintenance that they would be perfect I give them four stars they lost at 5th one because of that hinge but there is a great this U-Haul rental facility you didn't ever visit thank you so much for all your courteous help you guys are awesome

ADOMAS S. 
Évaluation :
5

I have rented from this location for years and I can say I have been happy to go back. They really bend over backwards to help you. A special thanks to Riley today!!

Marie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE ELAINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy K. 
Évaluation :
5

John was great. Excellent service

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yu H. 
Évaluation :
5

Excelente customer service for sure

LINCO M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

will W. 
Évaluation :
5

Drop off took 5 seconds, thanks!

Nicholas F. 
Évaluation :
5

Efficient and personable staff. I needed a truck unexpectedly for a bit of a jam I had gotten myself into, and the team there was able to get my rental processed quickly. I was checked out, went and moved my table, returned the truck and checked back in all within about an hour. That's pretty awesome

Stephanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

John Rivera at our local uhaul was super helpful navigating the ubox experience for us and working within our dates we needed. highly recommend!

SueAnn R. 
Évaluation :
5

From start to finish. These guys are always top of their game and it's always a smooth ride with uhaul!

Leslie R. 
Évaluation :
5

Nice van👍

Aryam M. 
Évaluation :
4

more friendliness from employer at counter

Kelvin G. 
Évaluation :
5

Good store and staffs. Experienced simple check in and check out. Merci.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
5

Excelente

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN G. 
Évaluation :
5

You guys are the Best !

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

The employee that helped me was great. Best customer service I have ever received at that location

david R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
1

Not charge me for 5 gallons of fuel when it only takes 1,5 gallons according to the chart you give people. I brought the truck back on half a tank but I picked it up on 9/16th since your printer was broken I didn't receive paperwork for the truck. There is no way to look up online to see where the gas should be. Just don't like being charged $25 when it should be $7,5 I called the manager this morning and he said that it takes 5 gallons but the chart clearly says from empty to 1/4 tank takes 6 gallons. I rent a lot of trucks at this location I'm really surprised they didn't fix the problem.

Keith M. 
Évaluation :
5

Not a thing!!! Everything was excellent.

LINDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas F. 
Évaluation :
3

Parking lot was small but I figured out a way to park my truck and auto transport

CHRISTOPHER B. 
Évaluation :
5

no a/c and no turn signals

Jeanette H. 
Évaluation :
5

Efficient and friendly assistance is the norm at this location

Gerhard S. 
Évaluation :
5

Good customer service!!!

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAQUIN R. 
Évaluation :
3

I ordered a furniture dolly so I could roll the furniture out of the house and on to the truck. There was no dolly there. I did not have time to dtive all over town to find one. I had to load heavy furniture with my bad back and my brother-in-law with his bad back. I am 69. Now my back is really in bad shape. Thanks U-haul, I'll never trust you again.

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
3

Fixed your damn website/ app. Always have trouble capturing pictures for returning and ended up being late because of it.

Khristopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darry W. 
Évaluation :
3

Brake alarm was going off my whole move. Maybe fill up your brake fluid before you rent out a truck

JAMES C. 
Évaluation :
4

Offer a pick up or drop off if it's within a 2 mile radius

Chris Y. 
Évaluation :
5

Offer senoir discounts

Kim K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROCKY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY O. 
Évaluation :
5

Drop off was listed as 1240 North Orlando Ave. when dropped off I was informed it was to be taken to 1175 North Otlando because of the size. Have proper drop off spots listed. As I had to pay additional fees for more mileage. Otherwise they were very professional and good.

JAMES D. 
Évaluation :
2

having staff and phone operators more understanding /

ROCKY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
1

Store was not opened on time. Manager extremely unprofessional / rude / dismissive.

JAMES S. 
Évaluation :
5

Guys there super nice and helpful

Elizabeth D. 
Évaluation :
5

Excellent service à la clientèle

GEORGE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA J. 
Évaluation :
1

The truck in drive would not drive in drive, I had to manually shift in “m” and this was never told to me prior to driving the truck. I drove 18 miles and the agent estimated 20 miles at $57 dollars, just to be charged $87. My reservation was set for a location that didn't have a truck and I had to go to another location to access a truck. This set me behind of schedule. I would like a refund of $30-$40 dollars to make this right please.

PATRICIA H. 
Non les évaluations ont été soumises pour cet établissement.

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