Customer Reviews for U-Haul Self-Storage of Parma

2 643 évaluations

10701 Brookpark Rd   Parma, OH 44130

(440) 809-8880

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(440) 809-8880

10701 Brookpark Rd
Parma, OH 44130

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Trash everywhere. No one would smile and they were all on their phone.

Susahna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarita Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

The truck was clean but the turn directionals ended up not working. I also was charged for an appliance dolly that was not on the truck.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Our rep was fantastic

VALERIE J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY R. 
Évaluation :
3

I literally only got half of the equipment I rented and no one contacted me like uhaul said they would so I still paid for everything. Also I only used half of the gas you charged me for.

Grace O. 
Évaluation :
5

Get the cruise control working.

Joseph A. 
Évaluation :
5

The girl that was helping me on the phone when I was ordering the trailer was very helpful and patient with me. I would rate her "Excellent" as well. Thank you for the great service!

Tina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILIE S. 
Évaluation :
4

Staff was very courteous and made the process quick and hassle free. Staff made sure trailer was hooked up properly and helped check lights. Drop off was quick and easy with the staff checking us back in without going in the building. Will definitely use this location again.

Stefan S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Caitlin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
5

Very unhappy that we were not notified that our trailer had to be picked up at a different location from Lorain. We were setting up for a wedding and this impacted our morning timeline to get to our venue. POOR RATING on the communication about the different location.

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter U. 
Évaluation :
1

Did not have the equipment I reserved then told me that the registration doesn't guarantee that you get the equipment. Also charged fees for that did not align with usage.

Giovonni S. 
Évaluation :
3

Make sure your employees do not wear expensive shoes and have extra socks on raining days. I shouldn't have to walk to the bottom of the parking lot to get my truck. All the other reserved trucks are parked up by building.

David J. 
Évaluation :
5

À bientôt!

DAVID T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

Exceptional customer service

Kelli B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
4

Clearly mark where return trucks should go but helpful associates

Karl W. 
Évaluation :
2

No access to key in lockbox for after hours pick up even though I was assured on morning of that night it would go smoothly. Waited 70 minutes outdoors in dark parking lot on HOLD for UHaul National helpline to inform me they could do nothing. Necessitated getting a nearby hotel room to wait for pick up when location opened at 7am the next morning. Manager comped me one free day but that hardly made up for the hassle as I was late for an event in Akron.

Heather B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL V. 
Évaluation :
5

The van was clean enough, but it did seem like something was spilled on the floor.

Eric N. 
Évaluation :
5

They were very friendly and fast

DANIELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance P. 
Évaluation :
5

I initially scheduled a time at another location gor a mobile pick up and the app didn't even work! so I had to modify my reservation and it messed up my entire moving day. The app said please wait until your pickup time to get the vehicle and it was after the time. Mobile pickup was a joke!

Paul O. 
Évaluation :
5

Overall everyone was great. Only recommendation would be to eliminate the after hour drop off fee to process…. I would have dropped my vehicle off 12 hours earlier and could have been ready for someone else to use……

Jim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DWAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dino B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
1

The actual millage and the actual gas level did not match what was on the computer. We had to inform the U-Haul Representative. He checked the computer and the truck and saw that the report did not match the millage and gas gauge. The young gave us another truck. The young man was extremely polite and made sure we were satisfied before leaving.. However, the computer not matching the gas gauge and the millage seems to be a common occurrence with U-Haul. A week prior, my Family rented a U-Haul and was charged 60 miles for the same distance traveled on this particular day. someone should investigate this common practice. Rita Dent company.

Rita D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

Friendly employees actually offer to help

Russell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spergon S. 
Évaluation :
5

I have rented a cargo van twice in last two weeks Both times found the cargo holding part of the van to be dirty. Previous renters return van not at least sweeping back area out. Pointed this issue out both times upon returning van. Staff very apologetic indicating that they should have caught that before van goes out..

DALE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

The passenger side rear view mirror was set in a way that I had to use an Allen wrench to adjust it. Just pushing wasn't doing the job. Please ensure that the mirrors are adjusted properly.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne A. 
Évaluation :
5

Excellent professional service

Mark S. 
Évaluation :
5

I'm sorry I did not get names, but the representatives that helped me with pick up and drop off were kind, polite and very helpful. When I picked up the trailer it was raining but he stayed outside and made sure everything was hitched up correctly and safely. He made sure nothing was going to go wrong. Thank you for an awesome experience.

Albert S. 
Évaluation :
1

They over charged me. Had the wrong mileage and gas and trying to say I went 88+miles when I only went from old Brooklyn Ohio to Parma Ohio. This place is a scam . Never again will I use uhaul service.

SAMANTHA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Everyone at the Parma location was great.

Daniela M. 
Évaluation :
5

They had the proper tools for unloading

ALBERTUS, FLOYD S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
3

The trainer ceiling leaked and got some of our items wet since it was raining. The left blinker stopped working during our drive and the chain link had too much slack and was dragging as we drove. It appears this was hooked up to our car and not throughly checked. However, the return went very quickly and efficiently.

Holly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda m.  |  Premières impressions 
Évaluation :
4

Very good customer service inside facility.. poor website in looking at truck documents before driving vehicle

paula W. 
Évaluation :
5

Check in was fast and check out was easy. She took care of everything on the spot. Merci.

Daniela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozalind H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn H. 
Évaluation :
3

When I got there the truck was lined up and ready. I had to wait 25 minutes for them to find the keys to the truck. When they were unable to find the keys I got a dirty truck that the employees were driving around all day.

Richard B. 
Évaluation :
1

When someone reserves4 furniture dollies 3 weeks in advance make sure they are there. Don't put them in a vehicle without functioning blinkers or brake lights. Make sure the hood is latched and not blowing up and down as soon as they get on the highway

John M. 
Évaluation :
5

After van back to location need receipt asap.

Adam A. 
Évaluation :
3

Extremely expensive. The key code box is also very inconvenient, especially in winter time.

STEFANIE F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Had a reservation for a storage unit and they canceled it on us.

kathy M. 
Évaluation :
5

Quick and fast service!

Brandy B. 
Évaluation :
5

When I needed helped Uhaul was there for me. The staff is helpful and professional. The facility was cleaned and well maintained.

Scotty C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

The mobile check-in was my only problem. Wouldn't let me read and check the contract terms. Had to go in for assistance. Maurice was very helpful!!

Todd H. 
Évaluation :
5

It has been many years since renting a moving truck and I was very apprehensive. I am so pleased with this experience, the ease of reserving, the pick up, the drop off was unbelievably efficient. I really cannot put into words how wonderful my experience was. The vehicle was clean, comfortable seats and very easy to drive. I really appreciated the fuel/mileage chart to help you calculate how much fuel you would need to fill the tank back to pick up level. It was spot-on.

Barbara S. 
Évaluation :
5

No issues and very reasonable

RITA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
5

Helped

Dominic R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
1

Staff was rude, didn't care to help what so ever. Made feel very unwelcomed even though I am a paying customer. Truck smelled awful doesn't look like they cleaned it for months.

Taylor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA R.  |  Premières impressions 
Évaluation :
5

The only comment would be to not park the trucks So close together. I had a tad bit of a hard time backing out with the fear of hitting another truck lol. But other than that everything was great.

Alissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail A. 
Évaluation :
5

The truck was a little dirty but nothing to complain about, the staff was great and the young lady I talked to a few times I think her name was Cindy or Candy was fabulous she helped me a great deal at a pretty rough time for me, I would like to say thanks to her and everybody else I talked to over the phone other the lengthy time I rented that truck!

PATRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Get newer trailers the one I rented had a problem with the hydraulic brakes it kept leaking fluid and it locked up on me twice and I was hauling my brand new Harley davidson to Florida for bike week when it happen and my bike was locked down with straps and when it happened the tie downs that are in the trailer broke lose and my bike was slammed up against the trailer wall which will cost more then the trailer is worth so I would recommend checking it out in the parking lot before leaving with it that was my mistake

Marvin D. 
Évaluation :
1

I had a horrible experience. The equipment was frozen I could not use it. The amount of money I spent in gas driving around looking for Ice melt is unacceptable. I called the site and they basically said it was my problem and to call the 1800 number. After waiting on hold for almost an hour I was asked if I could wait a day because it would be warmer. I drove 4 hours to get my car and had nowhere to stay. I ultimately had to wait an additional 3 hours outside burning gas again for roadside assistance to come and help me. After roadside assistance helped me WE quickly realized that the break lights on the tow didn't work which means the guy at the Uhaul place did not put them in correctly. I ultimately had to stay the night in Cleveland (Hotel Fees!!!) The only positive thing I can say is the roadside assistance man was very helpful and even called me the next day to see if I was okay. I think I should be reimbursed for my Tow and My hotel fees at least!!!

LEONARD ANDREW J S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandon T. 
Évaluation :
1

I checked out a vehicle at around 1130 am on a Sunday. I told them that I would likely need the truck for only a few hours. The guy at the register told me that he would leave the reservation to return at 5:30pm. It took a little longer than expected, so after getting gas in the truck ($20 / just over 5 gallons, for 34 miles driven), it was a few minutes after 5pm. When I entered the location (doors open lights still on) I was asked if I was dropping off a vehicle I said that I was and they said they could handle it, but because it was after 5pm their systems were already shut down so I wouldn't get my receipt until the morning. I figured that would be fine since my estimate of mileage was spot on and I had refilled the fuel to the level at dispatch (even more in fact) so I figured what I had already paid should cover the charges. I was mistaken. I don't know who managed to mess things up so badly, but I was charged for an extra day, a refueling fee, and $30 for fuel. Roughly $108 dollars in unnecessary charges (charges that uHaul customer service says can't be refunded due to not having photographs of the fuel gauge at drop off), since I did everything I was obligated to do. I returned the vehicle earlier than I was told I needed to, and I returned it with more gas than it had when I left using only the mileage that I had already estimated for the trip. I'm not sure if this was the result of laziness, or incompetence, but I can say that I will not be visiting this location again, and I will think twice about using uHaul at all in the future.

Wayne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

I had no problem(s) Everything went smooth. If only my move went smoothly.

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONDAY O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demeka T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen B. 
Évaluation :
5

Staff was very friendly and courteous.

Catherine Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA J.  |  Premières impressions 
Évaluation :
2

I told the clerk that I was emptying my storage lockers the day it was done. I then had to endure several phone calls where I informed several people that the lockers were empty. One of which hung up on me. As well as numerous e mails. Your people do not communicate with each other.

robert e.  |  Expérience générale 
Évaluation :
5

Dealt with two staff who were both helpful, especially the woman at the check in desk. My only suggestion is better directional signs both inside and outside the building. Inside the arrows on the floor are great, but I couldn't find the office until I ran into a staff member.

Tracy M.  |  Premières impressions 
Évaluation :
5

I think it's so cool that you can have your things stored in a safe heated area. So nice and clean inside.

Robert F.  |  Premières impressions 
Évaluation :
5

My furniture was safe and secure, and the staff were always available to help when needed.

Kimberlyn H.  |  Expérience générale 
Évaluation :
2

Had billing issues continuously. Locked out of unit several times even though I was assured that would not happen. Your corporate system needs to be modified. Staff did all they could to try to fix the situation but were unable to do so. That is why I cannot recommend you to someone else.

james b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa E.  |  Premières impressions 
Évaluation :
3

If storage is needed again I’ll will rent again .. Thank you !

Jose M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taqiyyah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelby r.  |  Expérience générale 
Évaluation :
2

Made a reservation for a 10x15 unit when i arrived with all my stuff i was told they had none. Had to accept 2 units. Had to pay 120 to have a lock cut off because i could not get in my unit for 6 months and management wouldnt help. i made an appt for them to cut lock off because the doors on the unit are messed up and i could not open lock. Staff couldnt either. and when the day came i was told they no longer cut locks off. Noone notified me and i drove an hour to get there. I had movers empty my units dec 26 2021 and when they unloaded it into my apt all my stuff was infested with roaches. I called and was told the manager would call me. They never did. I informed them a honeless man was living in a unit and had lock picking equipment. Nothing was done. This place is a joke. Horrible. They should pay for the extermination of my apt. They never reimbursed me for a lock i returned either. I only needed one and they charged me for 2.

Wavia J.  |  Expérience générale 
Évaluation :
5

Keep doing the wonderful work that you do and keep up the great customer service.

HEAVENLY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maleny M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yaylet y.  |  Expérience générale 
Évaluation :
4

Merci

valerie s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANETTALARYNE M.  |  Expérience générale 
Évaluation :
5

I appreciate UHaul for working with me when I couldn't pay the bill on time because of certain circumstances. I recommend storing your items here because the staff will work with you.

Taletah B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARKY C.  |  Premières impressions 
Évaluation :
5

Your staff is amazing. I usually have terrible experiences with Uhaul facilities and the Uhaul staff is usually rude, short with me, and difficult to work with. The staff at Uhaul of Parma is fantastic. Everyone I encountered was pleasant and knowledgeable and the check in and check out procedures were quick and easy. This staff should be commended for their fine work.

Patrick R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvairis P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosetta J.  |  Expérience générale 
Évaluation :
3

Except for past due notices I received when it was supposed to be taken out of my checking account it wasn't late but I would get a$15 late charge this happened like 4times to me. Which added up to $60 for no reason. When I went in to ask about it it said it was the mails fault

Blanche G.  |  Expérience générale 
Évaluation :
5

Many options available, very helpful and friendly staff.

Kathleen I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn f.  |  Expérience générale 
Évaluation :
5

The move in experience was easy and I was impressed with the cleanliness of the facility. The young man that helped me was very friendly and knowledgeable. I would definitely recommend this facility.

Sharon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Premières impressions 
Évaluation :
5

I ordered a unit on line. When I saw it, it was to small. The lady was able to upgrade me to a bigger size with a small increase in price. Love the unit and the service I received.

Grace R.  |  Online Move In 
Évaluation :
4

We had a challenging move in as the power was out at the store. Staff worked very well with us. One minor issue was a billing issue but that was resolved.

james b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynlado C.  |  Expérience générale 
Évaluation :
4

I informed the office on November 1 that the unit was vacated. I spoke to a real person who answered the phone and he said I would get an email confirmation that the unit was vacated. I provided my name and number of the unit. Then two days later I got a notice of a late fee. It was already emptied.

Marie M.  |  Expérience générale 
Évaluation :
5

It's was great to be with you guys

Shawna K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa l.  |  Premières impressions 
Évaluation :
5

Maurice is very helpful

william e.  |  Expérience générale 
Évaluation :
1

Staff members were not helpful and never did what they were supposed to have done. I would have too call several times to get things resolved. The desk clerks were always in their phone.

Vera G.  |  Expérience générale 
Évaluation :
5

I received excellent customer service, the facility is well maintained and the staff is friendly, great storage facility and operation.

Marc H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany F.  |  Premières impressions 
Évaluation :
5

Wonderful experience! Staff was very friendly and helpful for the process. I will be recommending this facility to family and friends!

Kevin W.  |  Premières impressions 
Évaluation :
5

My bien servicio y bien avocados gracias y at mucha seguridad

CARLOS B.  |  Expérience générale 
Évaluation :
5

Very clean facility and good staff.

JEFFREY J.  |  Expérience générale 
Évaluation :
1

1st was told we had a storage unit waiting for us, same size as our truck, but when we arrived it was gone, and we had to get smaller same price, I explained there is no way this truck would fit in that storage unit, so we were given another of the same free 1 month then was paying over 440 per month when it should've only been 220. For 1 storage unit, very un proffesiinal didn't know what was what, had no idea on cubic foot,measure, that would be something your employee are encouraged to know up front or taught,because they don't seem to know and actually act like spoiled kids if you tell them different and walk away from you when your right. And they have nothing to say, but can't make any big decisions, so im assuming only management can't make. We paid out rent 1st of month but wasn't due till the 6th, we moved 2 units out on on or before the 4th, so we go our money back,then we weren't able to get other room moved out till 7th of that month we were told "WE DONT PRO RATE" funny but uhaul, makes it very comfortable for them we won't get the other half, and I didn't see it on either Bill so they stole 220 or if they prorated for the day after rent was due.. and I paid on the 1st of the month I should've gotten maybe 200 almost back for that 2 units we had 4 units but 2 our considered one together. So were still owed 200 at least. But won't see it supposedly till next month,but if you don't pay your rent they lock you stuff that day.. and charge you exstra.. nice company! You don't want to go back to. Do as I say, not as I do, right?

Amy P.  |  Expérience générale 
Évaluation :
5

The man who did my registration on the phone helped me reserve a unit. When I got there they did not have an outside unit available. The man at the site was very helpful and was able to work with the staff to locate a unit for me. He was helpful, courteous and went thru everything with me. Great employee!

Coralise T.  |  Premières impressions 
Évaluation :
3

Everything was perfect besides the manager.. She was rude and unprofessional.. You can check the recorded call which took place 4:06 pm Oct 4 2021

Vincent T.  |  Premières impressions 
Évaluation :
2

First the person there did did know what to do we had to go get cash because the credit cards thing was down then as soon I was walk in it was up we only was gone for 5 minute. I had to come back to get the storage unit because they said that he didn't know what they was doing. They messed up and over book so I couldn't get the storage inside. And the had to do 4 unit until I got the one they gave us.

Grace B.  |  Expérience générale 
Évaluation :
5

Uhaul has always accommodated my every need. There is a representative named Keyonna , this lady went above and beyond to make my transition into the storage unit, quick fast and easy. This lady was professional, eager to help me,, she answered all my questions, was very nice, and she made me feel like my needs were important to her as well. Keyonna is a breath of fresh air. When I left the Uhaul facility, I said to myself WOW, that was easy, thanks to Keyonna. Thank you Uhaul, & thank you Keyonna. I would like for someone to recognize this young lady for her excellent service & demeanor. I will recommend this Uhaul facility on Brookpark Rd to all my friends and family..

Warner T.  |  Premières impressions 
Évaluation :
5

Staff was friendly and made the experience easy and smooth. Would definitely recommend!

Jacobi W.  |  Premières impressions 
Évaluation :
1

I am so very angry with my experience with Uhaul as it pertains to the storage. When I first got to the location on Sunday I was turned away even though I had a reservation for a storage unit. I did appreciate Candy she was helpful on Monday but I most certainly didn't appreciate being ignored by the manager either. Then I was repeatedly told that my 15 foot truck should fit into this 5x10 unit. It DID NOT fit!!! I have been terribly inconvenienced and I feel nobody cares about that

GINA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne W.  |  Premières impressions 
Évaluation :
3

wellI didn't elect to have auto pay, but when I got my contract it said I was enrolled. I didn't give permission for that. Another thing I didn't like was the size is over-estimated as for square footage and apt or home comparison with two-three bedroom sizes etc. I also didn't get the free month everyone got that the site was advertising for. This stuff upset me. Otherwise its clean and not far from me. I'd like the auto pay removed.

Kelly B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teena m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena L.  |  Expérience générale 
Évaluation :
5

I was afraid that, due to weather extremes, some of our things may have been ruined after being in storage for 16 months, but everything was in the same condition as when we first moved it into our unit. We found everything about your facility convenient and we've already recommended your facility to others!

Brandon D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GENESIS B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA P.  |  Premières impressions 
Évaluation :
5

This facility is clean and organized with a delightful staff, always friendly and helpful. I have had my goods stored here for 3 years and have been totally satisfied. Merci

beverly m.  |  Expérience générale 
Évaluation :
5

The young lady who took care of me was extremely helpful and friendly. She was able to accommodate my need for a bigger unit and was very thorough in making sure I knew how to enter/exit. She needs a bonus $$.

Marie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarai F.  |  Premières impressions 
Évaluation :
4

Second time using this location first time I was charged an extra month and the second time it’s still pending

james m.  |  Expérience générale 
Évaluation :
3

The men were not very helpful.

Vera G.  |  Premières impressions 
Évaluation :
1

Restrooms didn’t work never sent me a receipt stores

ORLANDO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jess A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben K.  |  Expérience générale 
Évaluation :
5

Staff member was very polite very helpful

William T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Expérience générale 
Évaluation :
5

Please take this statement with I make a true and honest statement. This place I used on Brookpark Road is the greatest place in this planet. I mean this totally. The people are wonderful, they help you totally. I will recommend this place to everyone.

CURTIS W.  |  Expérience générale 
Évaluation :
5

I was speaking two fine gentlemen at the store yesterday, I expressed my feelings about this store to them. Then I found out I was talking to the owner. I must repeat myself again, this facility is the greatest U-Haul store on the planet.

CURTIS W.  |  Premières impressions 
Évaluation :
3

Got online checked out before end of the paid month. After 2 days I get an email with late charge fees and an invoice for next month to pay. Looks like the staff didn't cared much to check online move out requests. All and all good location.

mihail a.  |  Expérience générale 
Évaluation :
3

While the facility itself is great, it's pretty crazy the polices UHaul corporate has in place. I reserved a unit and thought that meant I'd be charged and start paying on that date. In fact found out that my unit was given away. This was not listed anywhere visible or clearly noted. On top of that, the month of included storage was taken away because of a policy change, and the website did not reflect any actual units available. Pretty abysmal experience from U-Haul corporate. Half the reason I chose to use U-Haul was because of the month of storage included with truck rental. I could easily pick any other storage facility without that, and plan to look at cheaper options.

Ryan T.  |  Premières impressions 
Évaluation :
5

The whole staff was very very professional and Mr. Maurice outstanding.if I ever had to use a storage again I'll definitely would come back there,I'll tell my family and friends thanks for your hard work

leroy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B.  |  Premières impressions 
Évaluation :
5

Amazing staff!!! Just very accommodating and helped made my process so easy. I was stressed when I got there and they literally eased everything!

Ciara J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melvin j.  |  Expérience générale 
Évaluation :
5

The facility was very clean

Natalie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie G.  |  Online Move In 
Évaluation :
5

The staff was very friendly and helpful.

Kelly S.  |  Premières impressions 
Évaluation :
2

First I reserved my unit online and I saw a coupon for a free month so I applied it and it told me it was applied and I didn't have to pay till July 22 but when I got there I had to pay and while paying when I didn't think I had to I asked about a lock being in there or if I had to provide it they said it was in the unit when in fact it was not so I called up to the desk and they told me I had to come grab it from them I didn't have to pay for it but all the employees that were there saw that I was in a immobilizing boot and everyone was worried about going in the back and they all wanted to go. It was just unprofessional and after having to pay and not having the lock they could of at least ran the lock to my unit but what ever was in the back was more important cause when I did in fact go back to get the lock none of the employees I saw at first was there it was another guy.

VALERIE M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER W.  |  Premières impressions 
Évaluation :
5

Thank You guys very much.

curtis h.  |  Expérience générale 
Évaluation :
2

what we were told for storage what we got was not any where near a 20 foot truck a young girl gave 2 small storage units. Which where not even close I went in and order 2 more same size as the others and this gentlemen gave them to us for a month free, so 8 think out of all good, but you need to know you stuff about.. cubits, and measurements.. or else.. the girl couldn't even figure out where the storage units were located she had to ask someone else.. so that perturbed me a little.. But all was good in the end.. and was taken care of..

Amy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis R.  |  Premières impressions 
Évaluation :
5

Tre experience was good. One comment I have that when I was renting the truck the U-Haul app led me to believe that I was getting a first month free on my storage room. However when arrived at the facility the staff told me that the drive up storage does not qualify for this offer. I will follow up with a phone call.

Vladimir P.  |  Premières impressions 
Évaluation :
5

Easy access. Good proce

Raynlado C.  |  Premières impressions 
Évaluation :
5

The service was great they just need to answer the phone instead of taking the phone off the hook with busy tone... I was calling to ask question and I call most of the day while I was at work.. When I get there the person just sitting there messing with cell phone and I call from parking lot just to see if phone was going to ring and still the same thing sounds like phone is off the hook .

RENEE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanilka N.  |  Premières impressions 
Évaluation :
5

The girl who helped me was very good. She's very courteous and well informed was very helpful.

Tammy F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
3

Helpful and friendly staff, good location. Definitely recommended. Some suggestions. I would like for the sliding door be open outside office hours, because the side door that remains open till 10 PM is very small and it's tough to bring things in through there. Would also be great if they'd let overall access be available beyond 10 PM. All other storage units I've used have included 24/7 access.

Mary W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isadora T.  |  Online Move In 
Évaluation :
5

Good people, clean and secure facility. Just had to move to a larger unit elsewhere because it wasn't available here.

Evan B.  |  Expérience générale 
Évaluation :
5

Very convenient for my daughter who is going to college in Berea.

Gwendolyn R.  |  Premières impressions 
Évaluation :
3

Only moved out because we found a much cheaper place near where we store our travel trailer. Our room's locking mechanism jammed easily. But we will visit to buy propane, though the transaction would be easier if you could call the office directly and meet the associate at the pump (where they collect payment anyway) rather than park, mask, and walk through the store. That's because the phones are all routed through a central office.

WILLIAM W.  |  Expérience générale 
Évaluation :
4

The only part I had a Issue with is I pulled my Storage early. when I talked to the guy about getting money back I still had 15 days left he told me. He told me to take it up with Mgt on Monday because it was his problem.

Chrissy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Benjamin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T.  |  Expérience générale 
Évaluation :
5

This is far better than my previous years experience with U-haul.

Della R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEL G.  |  Premières impressions 
Évaluation :
1

I originally had a 5x10x7 unit for $79 a month reserved, I was afraid my stuff would not fit so I asked to upgraded to a 5x15x6 for $139 a month. The unit I was given was 5x10x6, so basically the same as my first reservation. All my my stuff ended up fitting anyway. I need to price changed to $79 a month because I would have just stayed with my original until because they're the same size. The manager said he would fix it but the cost is still showing up as the larger unit on my account. I tried calling 3 times today, I was on hold for 25 minutes and then the call dropped. I tried to resolve the issue before leaving a review.

Nathalie M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy H.  |  Premières impressions 
Évaluation :
1

My access card did not work at all. So I couldn't move the rest of my things into my storage a d now have to pay another fee because of it

LANETTALARYNE M.  |  Premières impressions 
Évaluation :
5

I was very pleased with the storage unit and company. The facility was very clean and well lit every time I was there. I knew my belongings were safe with the security available. I would most definitely return if ever I need to store my things again and have already talked to family and friends about how happy I was.

charlene m.  |  Expérience générale 
Évaluation :
2

I wanted to be placed in a storage unit outside so that I could drive up and unload. They kept placing me inside in a temperature controlled unit. After 3 attempts, they finally understood what I wanted. They wouldn't show me where my unit was at, and they didn't explain how the security card works. I had to ask them. They didn't seem very motivated to help me. I won't be back after I am done using the unit. It shouldn't be this hard.

Benjamin B.  |  Premières impressions 
Évaluation :
5

Young Lady waiting on me was very efficient and knowledgeable. Great to have someone who's friendly goes a long way.

WILLIAM S.  |  Premières impressions 
Évaluation :
1

I was rented a storage space that already had a lock on it. I had furniture and other items line up only to have to move them. I had hired labor which caused an extra expense. When I got to the second space that had a lock on it as well! It already filled with someone's else's items! Your staff was flustered and argumentative! I wil look for a Thor storage facility next time. Stag was unprepared to handle the situation as no manager was there

PHILIP Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K.  |  Online Move In 
Évaluation :
4

Fred was very helpful in checking me in showing me around. Other than the broken garage door very pleased with the site and the helpful staff.

Chris E.  |  Premières impressions 
Évaluation :
5

Great customer service and willingness to help satisfy my moving needs. Very friendly staff.

Joseph D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliane H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S.  |  Expérience générale 
Évaluation :
5

Merci

Veronica H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolores W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S.  |  Premières impressions 
Évaluation :
3

The facility itself was very nice. The staff, not so much. They have an attitude with customers as if they are doing you a favor by working. Also, very behind on paperwork apparently. I closed my storage unit out on December 28, yet they were sending me late notices and late fees on January 10. I requested a phone call when the matter was ultimately solved, still didn't receive that. They also never answer phones at this specific location.

melissa a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B.  |  Expérience générale 
Évaluation :
5

Beth did a great job finding me a locker great service

karl p.  |  Premières impressions 
Évaluation :
4

Everyone was very helpful and the facility is very well maintained. Thank you to your customer service representatives for a great experience.

larry s.  |  Expérience générale 
Évaluation :
5

Maurice and his staff were very professional, friendly and helpful. The store / office area was clean every time I had gone in there. I would recommend this facility to anyone who asked about needing a place for storage.

BOB G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwaun M.  |  Premières impressions 
Évaluation :
4

There was one good employee working in the other employee wasn't so great don't know his name but it was a young boy I don't know why he didn't show me where my storage bin was but the other employee which was a girl helped me very not very good okay

MARY B.  |  Premières impressions 
Évaluation :
4

The bathroom was consistently dirty and/or non-functioning. There is a leak in the roof in the inside loading area. Makes me wonder if the roof isnt leaking elsewhere. Maurice is nice but when I was switched to 24 hr access in the middle of winter and I had trouble getting in (due to lack of communication), I tried to call Maurices phone number which is posted everywhere several times and I got no answer. I called the main uhaul number and they basically said "sorry we cant help you". I believe that communication is lacking with the customer service. Not everything is explained and all employees are not on the same page. Both lockers that I rented, they forgot to remove the zip ties from the storage doors. There always seems to be some sort of computer issues. One employee just said "our computers are going down it seems" in the middle of accommodating a customer and that its kind of a regular occurrance. If trying to call the facility or seeing them in person, the wait times are usually atrocious. There always seems to be new employees. The climate controlled units and loading zone (with carts) is pretty nice though. Ive never seen such a set up but it makes moving in and out so easy.

heidi t.  |  Expérience générale 
Évaluation :
3

When uhaul on Lorain didn't have storage like promised I had to go to this one, prices for same facility were $40 higher, and they tried to make me buy there lock, they only allow a certain kind you can use, I already had that one so didn't have to purchase there's but what a scam don't tell you any of this before so you can decide... I feel with a big company it should be the same at every location...

Michelle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL H.  |  Expérience générale 
Évaluation :
5

I would recommend U-Haul in a heart beat

Mary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimyette f.  |  Expérience générale 
Évaluation :
5

I wish we could get another Security Card . iIt makes it difficult when I have to wait for my husband to come and swipe. It is hard to be at tweo places at the same time Is this something that you could offer us

valerie s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin o.  |  Expérience générale 
Évaluation :
5

Really excellent service!!

Jani M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen K.  |  Premières impressions 
Évaluation :
5

Staff was extremely friendly and helped whenever I needed it! Facility was was very clean and well maintained! Would use again!

Stephanie S.  |  Expérience générale 
Évaluation :
5

Only hard part was getting ahold of anyone over the phone. I physically came in to ask my questions. Called all weekend and waited 20-30 minutes before hanging up after all the prerecorded "someone will be with you shortly

Julie P.  |  Premières impressions 
Évaluation :
5

Quick process, friendly helpful staff. Reasonable prices. A+ service

KENNETH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L.  |  Premières impressions 
Évaluation :
5

All my storage needs ,were well taken care OF!

andrea b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE S.  |  Expérience générale 
Évaluation :
5

Everybody was very helpful explained everything in a way you could understand everything was clean and safe

martin o.  |  Premières impressions 
Évaluation :
4

It’s a nice storage unit but very expensive

adrianne H.  |  Premières impressions 
Évaluation :
5

They made this transition very easy. I was so impressed by the costumer service. I will recommend this facility to my friends and family. They made sure I knew everything up front. It's very clean. I am a very satisfied customer!!

Richard M.  |  Premières impressions 
Évaluation :
5

Website needs to better show keypad locations. All communications reference a gate despite Brookpark entrances having no gates.

Glen H.  |  Online Move In 
Évaluation :
5

My customer rep was very helpful and knowledgeable about the facility

steve t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorita L.  |  Online Move In 
Évaluation :
5

I was new at renting a storage unit the staff was kind understanding and very informative. I highly recommend U-Haul

Iris R.  |  Premières impressions 
Évaluation :
5

Everyone was so nie.

alice R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callan O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C.  |  Premières impressions 
Évaluation :
4

I have a hard time getting in the building and then i have a very long walk to the unit it's rough on this 86 year old body. Have a great day. Andy C.

Andrew C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K.  |  Expérience générale 
Évaluation :
5

This was an outstanding and convenient place to store my daughter’s college stuff.

gwendolyn r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariana G.  |  Expérience générale 
Évaluation :
1

I moved out online on the 10th and the people that worked there never looked at the emails to check me out.. So now they said I didn't move out till the 15th now they trying to charged me 76$ for extra day or 2 ..dont be a customer with them they are out to rob you

Peter L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry D.  |  Premières impressions 
Évaluation :
2

The lock on the storage unit we were given was broken, and we were assured it would be fixed. However, during the 2,5 months we used the unit, it was never fixed. We called several times to have it resolved, but we were told every time that it would take longer. The last time, a manager implied it was our fault for not calling more. However, that had been our third call. While the staff members at that location are very kind and helpful, the management is lacking. We would not recommend the business for that reason.

Victoria L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia s.  |  Premières impressions 
Évaluation :
1

Had communication issues with the employees. I was asked to provide multiple people for the application or what not... did not have anyone to put down had to make up people. Asked to speak with manager.... he told employee to give me to another person whom was not a manager because i was upset. I filled everything out online and was being asked the same questions. Whats the purpose of reserving online? Once shifted to another employee she was great help but apparently she could have checked me in for the truck rental as well but didnt. Manager refused to help at that point and pushed me off to the employee inside. Very unhappy with my service. And overall experience. Once arrived the next day to put things in my storage unit cleaning lady was cleaning it. So i also was given a dirty unit that i had to wait 10 min to be cleaned. It was time consuming.

Collen L.  |  Expérience générale 
Évaluation :
5

Staff very helpful in showing me storage space size options and then helping me get set up with my new unit.

Samantha M.  |  Premières impressions 
Évaluation :
5

The staff and store manager were very accommodating to my needs. When there was a question about a turn signal not working the store manager came outside to correct it by switching out the tow-dolly with another one. I have since then used the offer for a storage unit and just recently got a second one to rent. Very clean store and outside parking lot and the areas around the storage units.

BOB G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla O.  |  Premières impressions 
Évaluation :
5

I moved from Pittsburgh to Cleveland and the employees I interacted with went above and beyond any expectations I could of imagined I spoke to candy, And Chrissy, By phone who went out of their way to find out the answers to my questions and were so helpful, and there was a gentleman I can't remember his name unfortunately but he helped me to get into my storage unit and was very helpful with showing me how to navigate my way around. I am so impressed with the service I received it was one of my few pleasant experiences in a stressful move. I can't thank those staff members enough.

Nancy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin K.  |  Expérience générale 
Évaluation :
5

The girl that helped me explained everything very well and she was pretty ❤️

Peter L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank O.  |  Premières impressions 
Évaluation :
5

The person who rented me my unit was extremely courteous (even though I came in around closing time) and was able to answer all of my questions. She is a true asset to Uhaul! I did not even consider another storage business after speaking with her!

HAROLD D.  |  Premières impressions 
Évaluation :
2

Storage unit I was assigned at the location was dirty and has trash in it. I am not putting my stuff in the unit until its cleaned out and disinfected. I will be calling the location tomorrow to complain and ask that the issue be addressed. I have pictures and would be glad to share them if needed

Scott B.  |  Premières impressions 
Évaluation :
5

Staff extremely friendly.

Barbara H.  |  Premières impressions 
Évaluation :
5

Will only store my belongings at u hall

Robert M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN G.  |  Expérience générale 
Évaluation :
5

Great service

jason c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

burniece b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa C.  |  Expérience générale 
Évaluation :
5

The amount of money to pay was high.

Anna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwendolyn r.  |  Premières impressions 
Évaluation :
2

My storage unit Leak with a bunch of water and ruin my things

dominic c.  |  Expérience générale 
Évaluation :
3

I stopped in to discontinue my auto- withdrawal since I was moving and could finally empty my storage. The rep kindly removed it in the system and told me the date in which I had to empty it. Then i received calls declaring I was late on my payment. They said they would update the notes in the system. When I arrived, my lock was double locked by theirs... my unit number was lit up on the board in the office area. I felt like a criminal. I told them as much too. Also, the snow accumulation around the unit was bad and it was so icy, my elbow is still bruised from losing my footing when getting out of the truck. Place could be 5 stars if they just paid attention to the details. hen

Lisa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orlando r.  |  Expérience générale 
Évaluation :
5

Aucun

Angie U.  |  Premières impressions 
Évaluation :
5

none right now

Virginia M.  |  Premières impressions 
Évaluation :
5

The employees were very helpful. Was dropping off at this location after driving from Kentucky. Very stressful day. They were very kind and showed where my storage unit was and how to use alarm.

ANITA C.  |  Premières impressions 
Évaluation :
5

Haul has come a very long way. Very well organized, very impressed with the size of the operation and services they provide. Great job Uhaul, will do it again. R. David Malone

David M.  |  Premières impressions 
Évaluation :
5

Everything was great here - no complaints! Staff was very friendly and both move in and move out were easy!

Amy F.  |  Expérience générale 
Évaluation :
5

merci

KEVIN G.  |  Premières impressions 
Évaluation :
5

Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

paula a.  |  Premières impressions 
Évaluation :
4

Great experience

paula a.  |  Expérience générale 
Évaluation :
5

The staff was great and the facilities are very clean

fred m.  |  Premières impressions 
Évaluation :
5

I love the staff at the UHaul on brookpark road

Vanessa D.  |  Expérience générale 
Évaluation :
5

Aucun

Lee G.  |  Expérience générale 
Évaluation :
5

Mikayla was amazing! She was helpful and very informative!!!

Amanda W.  |  Premières impressions 
Évaluation :
1

I notified the main office that I would be moving out , Then I kept getting notices about late fees. Even though I told them I would be moving out I'm not very happy about that.

Brian D.  |  Expérience générale 
Évaluation :
5

Very helpful and curitious

David H.  |  Expérience générale 
Évaluation :
4

I am extremely grateful to Krissy, for being so understanding and kind to me as I transitioned my late husband stuff out of my old place, into storage. She's a sweetheart! Will work with her Only!

LaVita B.  |  Expérience générale 
Évaluation :
5

Great facilities

Michael N.  |  Expérience générale 
Évaluation :
5

All of the Staff was simply wonderful...I really felt valued as a customer. Moving is worst than seeing a dentist but the staff there really helped make it a much better experience. Thank you all

Samar S.  |  Expérience générale 
Évaluation :
5

no problems

Robin R.  |  Expérience générale 
Évaluation :
4

Very friendly workers. Scott took care of us..explaining and answering all questions,even though he had laryingitis. Would recommend this facility!

Carol s.  |  Premières impressions 
Évaluation :
3

Your rates are sky high! could have gotten the same size unit for 100 a month cheaper with almost 24 hour access. And the fact I would have to pay extra for 24 hr access is dumb!

David H.  |  Expérience générale 
Évaluation :
5

Having the 30 day free storage really helped us out. The manager even let us use a 10X15 unit without addition cost. The staff was exceptional. J'ai été très impressionné. Merci

Troy T.  |  Expérience générale 
Évaluation :
5

Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

william e.  |  Premières impressions 
Évaluation :
5

The staff was very accommodating and helpful! No trouble with getting in and out of our storage unit. Overall experience was great! Thanks

tamara c.  |  Expérience générale 
Évaluation :
5

Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Larry O.  |  Premières impressions 
Évaluation :
5

Efficient

Brian M.  |  Premières impressions 
Évaluation :
5

The storage unit completely met our needs! Merci.

Kathy l.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Amy L.  |  Expérience générale 
Évaluation :
1

Your storage rooms are too small for the prices. Your customer service is very poor. Your workers are nasty!!!

JAMIE R.  |  Premières impressions 
Évaluation :
5

Very smooth process to reserve and rent. Storage unit accessible and clean.

Kathy l.  |  Premières impressions 
Évaluation :
5

Very nice place

Karen T.  |  Expérience générale 
Évaluation :
4

The lady that I delt with did a great job, she was quick and explained everything, made me feel comfortable

david c.  |  Premières impressions 
Évaluation :
5

Scotty was wonderful. All of the guys were so helpful during the flood emergency we had.

lisa s.  |  Premières impressions 
Évaluation :
5

Your manager helped me through a difficult move. I like the direction your company is taking

BILL M.  |  Expérience générale 
Évaluation :
5

This facility is far and above excellent. It is thoughtfully laid out, great loading area features, impeccably clean and the staff provides efficient, courteous and professional service.

Dolores W.  |  Expérience générale 
Évaluation :
5

Bien

Betsy L.  |  Expérience générale 
Évaluation :
3

Alot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .

Savannah H.  |  Expérience générale 
Évaluation :
5

Merci

wayne t.  |  Expérience générale 
Évaluation :
4

Everything was good but there was a small leak in my unit causing some of my stuff to get wet

Aaron B.  |  Expérience générale 
Évaluation :
5

We needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.

Sharron W.  |  Expérience générale 
Évaluation :
1

Not good at all

Theodore W.  |  Expérience générale 
Évaluation :
5

Professional and courteous staff. Very helpful. Very clean and secure facility

Thomas V.  |  Expérience générale 
Évaluation :
5

Rational and courteous staff. Very clean and well run facility

thomas v.  |  Premières impressions 
Évaluation :
3

sorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies

Heather G.  |  Expérience générale 
Évaluation :
4

Our U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!

Sharron M.  |  Expérience générale 
Évaluation :
5

Was a great location and service. Staff was excellent!

eric p.  |  Expérience générale 
Évaluation :
5

Excellent

Korrin W.  |  Expérience générale 
Évaluation :
5

Facility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul

kathleen c.  |  Expérience générale 
Évaluation :
5

Great service by the team of workers there,Thank You.

JAMES H.  |  Premières impressions 
Évaluation :
5

Very helpful

John S.  |  Premières impressions 
Évaluation :
5

very happy with u-hall!!

Sharon Z.  |  Premières impressions 
Évaluation :
5

Would definitely recommend!

Kate K.  |  Expérience générale 
Évaluation :
5

I had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.

marianne k.  |  Expérience générale 
Évaluation :
4

Good experience overall. Would use this service again.

brian h.  |  Expérience générale 
Évaluation :
5

Thank u for good service

Wilma G.  |  Expérience générale 
Évaluation :
5

Always clean and secure with friendly and helpful staff.

Freddy C.  |  Expérience générale 
Évaluation :
5

Merci

lillian d.  |  Expérience générale 
Évaluation :
2

Outdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.

dane h.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Michelle W.  |  Expérience générale 
Évaluation :
5

We rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the

elaine p.  |  Expérience générale 
Évaluation :
4

staff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my

jon s.  |  Expérience générale 
Évaluation :
5

excellent customer service

Darlene M.  |  Réservation 
Évaluation :
5

Quick and friendly service!

Brian S.  |  Réservation 
Évaluation :
5

All agents were courteous and knowledgeable! Very easy access to my unit!

Betty S.  |  Expérience générale 
Évaluation :
5

Storage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.

Tyler B.  |  Expérience générale 
Évaluation :
1

The staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.

Zachary W.  |  Expérience générale 
Évaluation :
4

Messed up our delivery and was forced to wait a day

matt q.  |  Expérience générale 
Évaluation :
5

Everything was excellent. Thanks

Melissa H.  |  Réservation 
Évaluation :
5

Pleasure to deal with very helpful

Edward N.  |  Expérience générale 
Évaluation :
5

My experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!

sonya w.  |  Expérience générale 
Évaluation :
5

Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Michael C.  |  Réservation 
Évaluation :
5

This is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Fortement recommandé!

Sue K.  |  Expérience générale 
Évaluation :
5

The service was amazing tkns for you help

Matilde T.  |  Réservation 
Évaluation :
3

The women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.

HALLI W.  |  Expérience générale 
Évaluation :
5

The Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.

toni m.  |  Expérience générale 
Évaluation :
4

Great service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load

Otis J.  |  Réservation 
Évaluation :
5

The staff there is so amazing and understanding, I would not dream of taking my business elsewhere.

WILLIE H.  |  Réservation 
Évaluation :
2

I received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.

mallary w.  |  Expérience générale 
Évaluation :
5

The person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape

John L.  |  Expérience générale 
Évaluation :
5

Service was great, good communication

Win M.  |  Expérience générale 
Évaluation :
5

I appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams

sonya w.  |  Réservation 
Évaluation :
5

Excellent Staff !!!!!

Tom R.  |  Expérience générale 
Évaluation :
5

Fantastic Manager. Fantastic Staff. Thank you. Ray Gray

Raymond g.  |  Expérience générale 
Évaluation :
5

Facility is enormous and offers a ton of services I didn't realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.

Kevin K.  |  Réservation 
Évaluation :
5

The staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much

Daniel A.  |  Expérience générale 
Évaluation :
5

The staff here are amazing and very helpful. The units are clean and easy to nbn get to.

Michelle H.  |  Expérience générale 
Évaluation :
5

I think they do a wonderful job taking care of customers

Kristin b.  |  Expérience générale 
Évaluation :
4

UHaul delivered our goods from California to Ohio just as promised.

CAROLYN G.  |  Expérience générale 
Évaluation :
1

Don’t plan on ever returning

Joe P.  |  Expérience générale 
Évaluation :
5

With my busy schedule it's not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks

Abraham B.  |  Expérience générale 
Évaluation :
2

I had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.

Valerie L.  |  Expérience générale 
Évaluation :
5

Everything is ok for now

jose r.  |  Expérience générale 
Évaluation :
4

Nice

joshua y.  |  Expérience générale 
Évaluation :
5

I was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.

Patricia F.  |  Expérience générale 
Évaluation :
2

Never rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180 for a space that I'm not occupying. #!@k uha

kenneth w.  |  Expérience générale 
Évaluation :
3

Nice and clean place

Debbie L.  |  Expérience générale 
Évaluation :
5

excellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.

Margaret M.  |  Expérience générale 
Évaluation :
4

We loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.

Ronald S.  |  Expérience générale 
Évaluation :
5

Amazing place, amazing staff. Would definitely recommend to anyone!

amber b.  |  Expérience générale 
Évaluation :
4

I didn't actually see the "facility" so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat

Denise H.  |  Expérience générale 
Évaluation :
5

Staff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service

Susan C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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