I didn't get her name but the woman at the 19510 west 8 mile location made a stressful situation so much better. My reservation confirmation for 8am sent me to be wrong location and i wasn't notified that they didn't have my equipment until AFTER I had arrived at 8:30. She was immediately accommodating and understanding. A little kindness goes a long way.
Erin H.Customer Reviews for U-Haul at 8 Mile
Testimonials From Recent Customers
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I did the online checking and when I was going through the checkout process I noticed that the van's fuel was almost on empty. And received a message that if the vehicle was returned with less than a 1/4 tank of gas, I would be charged $30 extra. I went back into the office and spoke to DJ, and told him about the situation. He nonchalantly told me that was the fuel level the previous customer turned the van in with. He said I could put some fuel in it, and I would be reimbursed. My issue with this situation is the fact that UHaul would rent a vehicle with an almost empty gas tank. Having to stop for gas cuts into my move time, even if UHaul reimburses me. Does this seem acceptable ? To rent a vehicle that has an almost empty gas tank ? (I can send you a picture)
Robert P. | Premières impressionsOffice workers were very polite and knowledgeable.
Maria M. | Premières impressionsLove it Employees were professional unions were clean
janay b. | Expérience généraleOutstanding for sure
Walter S. | Premières impressionsThe staff member that encountered when I rented had a smart mouth when answering my questions. I will never rent at this facility ever again. I have been to other Uhaul storage facilities and none of the staff at other facilities had a smart mouth.
Shalonda B. | Expérience généraleIf I ever need storage again I'll be back! Merci.
jonathan s. | Expérience généraleI had an excellent experience with Ashley she was over the top helpful and even when I was last minute with trying to move she was able to accommodate me. The best experience I've had with a U-Haul, I recommend them to everyone.
GREGORY H. | Expérience généraleThe staff was amazing especially one woman in particular but I didn't get her name but she was always nice when I came in whether it was to ask a question or pay my storage bill. I appreciate the way she was understanding at that time because I was going through a really hard place in my life and her niceness made a real difference.
monika g. | Expérience généraleThe storage unit's rate was responsible, staff was very accommodating and the facility was well kept.
Rachel L. | Expérience généraleI just want to say thank you Ashley 4 looking out you're the best
paula j. | Premières impressionsFor 15 years I have been using this facility and very pleased. I have recommended this facility to others! 5 stars and thanks!
DOLORES J. | Premières impressionsVery Professional...
ERNEST A. | Expérience généraleMs. Carson and Ms. Saunders were extremely helpful. They went over and beyond in welcoming me and my wife in purchasing a storage unit at their facility. Yes, I would highly recommend others to their location. The world today need more people like them. Thank you both for outstanding customer service.
Murray R. | Premières impressionsFriendly Staff....very helpful
Enriquita O. | Premières impressionsI never questioned the safety of my belongings.
LaShonda F. | Expérience généraleThe ladies at this location were all professional, pleasant and knowledgeable.
kimmerly c. | Expérience généraleStaff very friendly and helpful
Fela B. | Expérience généraleI was so graceful to be serviced by Ashley she made the experience so easy and she was so professional I am glad I chose your company I had checked many other places,but thankfully a space opened from there it was a awesome day!! Thank you look forward to a great business relationship.😊
cathy s. | Premières impressionsGood work from good staff is always appreciated!
germaine j. | Expérience généraleVery knowledgeable and the manager was excellent.
CHARLENE MONEA S. | Expérience généraleThank you for being welcoming and nice,also thanks for being patient and understanding when it was needed. I'm glad this process is done.
tesheenah e. | Expérience généraleDesk clerk was very helpful, very patient and made the experience pleasant
ANGELA C. | Premières impressionsThe storage unit was kept clean and cool in the hallways. The staff was always friendly, polite and helpful. When I called to pay my storage unit. I did not have to worry about bugs or water get into storage unit. Thank you, Staff
Yolanda G. | Expérience généraleI love the 8mile location John is the best when it comes to helping the people
jerome b. | Expérience généraleThe young man that worked on .. Saturday Morning was great ... did a great job in showing .. & .. sharing information about the unit .. that I rented .. Thank you .. again .. I really needed this ..!!! Ms. M ..!!..!!
HABEEBAH M. | Premières impressionsAshley was awesome
Vernessa S. | Premières impressionsSincere genuine heartfelt gratitude appreciation and much thanksgiving for Ashley Carson greeted me with a SMILE coupled with a WARM RECEPTIVE PROFESSIONAL ATTENTIVE EXPEDIENT CONSIDERATE and RESPONSIVE MINDSET towards me and my initial storage needs; and she has remained PROFESSIONALLY CONSISTENT! Even during my initial visit when my oldest daughter had to transact my initially established contractual financial storage payment and account with my credit card without any issues! Ashley walked up to the passenger side where I sat in my daughter's vehicle with a diagnosis of long-term Congestive Heart Failure (CHF) coupled with a diagnosis of EDEMA. I could barely breathe or walk due to EDEMA and shortness of breath. But on my April 14th 2O21 I walked in the Uhaul storage officeapproached my storage office manager Ashley Carson 2 have my locked removed b/c I unintentionally lost my key through her OTP recommended LOCK SMITH Mr. Williams and independent of my oldest daughter, myself and my UHAUL storage manager managedmy storage account need! Thanks Southfield, MI UHAUL storage and my most appreciated personal storage manager Ashley Carson!!!
Shakira S. | Premières impressionsMy only issue that I had was the door was hard to open. It was rusty and very stiff and I had a hard time opening it on several occasions. Also, there was a roach in my storage room once, but I know that is not your fault. I left a Handy Cap shower chair in the unit because I didn't want to toss it and hopefully someone can use it.
Clara C. | Expérience généraleThe General Manager( Ashley C.) went over and beyond to make sure I had everything I needed. In these crazy and uncertain times it was nice to be greeted with a friendly smile and service. Never a long wait, supplies always available. I am a returning customer
Anita M. | Premières impressionsThe staff was very helpful & did a really good job helping me find a storage that fit all of my stuff..Thank you
Erica W. | Expérience généraleMy experience at U-haul over the years have been good with customer service and the unit. I would recommend U-haul storage on 8mile to anyone who's looking to store their belongings.
KETRONE B. | Expérience généraleAshley was very professional explained everthing that I needed to know friendly patient with a smile polite very quick and swift on her feet Eccellent service
Yvonne B. | Premières impressionsI completely loved the two guys that helped me move in and out this was my first time renting a unit and I didn't know anything about it they were so kind and patient with me I 100 % recommend renting with them . I will only go here if I need a place to rent
DANIELLE ROXANNE C. | Expérience généraleGreat staff and very informative
BRUCE MAGEE C. | Premières impressionsGracias
KAMIRA F. | Expérience généraleThe facility/ staff were very courteous, professional and helpful every time I visited the site. Merci.
Curtis M. | Expérience généraleAshley Carson is the best thanks for everything!!!!
Jonathan S. | Expérience généraleStaff was very friendly and kept me informed on the details of my account and storage unit. I am very satisfied with my experience at Uhaul and will continue to do business with this company and will recommend U-haul to others as well.
Tamyria S. | Expérience généraleThis a great facility the staff is extremely friendly and will go above and beyond the call of duty to help. Thank you John and your great team I had a pleasant experience at your facility.
brandi e. | Expérience généraleThe storage facility and suggested unit met my needs. The staff was always kind, considerate, understanding and helpful. I felt appreciated as their customer. Will use their service again should the need arise.
Karenjanice S. | Expérience généraleWe were continually pleased with this facility and the kind, patient, helpful staff! We couldn't have asked for a better experience!
susan m. | Expérience généraleWe were so impressed and grateful for the efficient, helpful and kind staff at the facility! After hours of frustration trying to reserve a vehicle, we were not very hopeful that we'd have a pleasant experience when we arrived. We couldn't have been treated better - the 2 people that helped us - giving us water, offering another unit if needed, pleasant attitudes! We are so appreciative, and will recommend this storage facility to everyone!
susan m. | Premières impressionsJohn is a wonderful guy. Great customer service!
Sujata P. | Premières impressionsThe only disappointment was the missing moving supplies. Online I ordered a dolly when I arrived at the facility I was told they were out of the Dolly I ordered but I could upgrade to the $10 Dolly. I did the upgrade only to find the wheels were busted and its been difficult getting a refund.
brandi e. | Premières impressionsVery straightforward and exactly what we needed.
cody s. | Premières impressionsJohn is an amazing person; he was very courteous, friendly and knowledgeable. If I had any concerns, John would do his best to help me in any way he could. He would alert me as to what to do to not be charged extra fees, give suggestions on which unit would be best for me in order to lower my monthly rates. Thank you John for the YEARS of service you so kindly gave me!
arnold c. | Expérience généraleExcellent
maurice g. | Expérience généraleI chose the right place to go
Micah C. | Premières impressionsYes this is a nice and clean place and manager is very pleasant person.
Diamond M. | Premières impressionsThey guy in the front is EXCELLENT! I forgot his name but he has always been the best since day one. If I ever move back to Detroit and need a storage I will definitely be back.
Taiwan P. | Expérience généraleMr John, manager was always available and very helpful and pleasant..... thank you uhaul
Gia B. | Expérience généraleMy representative there at the U-Haul place was John which was very helpful I deal with him all the time great guy good employee
Luther B. | Expérience généraleI just had to remind them not to charge me for a $20 dollar fee and I told and they said they forgot and I told manager wavid it. However I move out in my grace period and they was about charge a new mothly storage and I has give friendly reminders. I move out already so I not going to pay for service I'm not getting and I ask for a email receipt this time and I would not take no until I got one. I'm like that with every one I don't want no mistakes Bill's that not mine to effects me later if I want to rent again to haunt my pockets. And I video and took photos I was clean and it documentary the time. And I check out with manager I am no longer with me John king franchise manager there I left clean out .apr 7 was rent due I move out April 9 2020 in grace period so I good but check you emails because April 11 I was email talking about I owe 20 late and I call and he said he for who I was and want due rent of 60 and together that would of be 80 and that was unfair i told hello really i am Martinez you even told me my name before...I'm good I am aggressive nature i clear it to my satisfaction.
Diamond M. | Expérience généraleLike I said I've been dealing with John over that location for years very nice guy very helpful keep up the good work John
Luther B. | Premières impressionsVery Good Experience!
marida b. | Expérience généraleIf I ever need to store anything again I will come back to this location. Friendly service and the grounds Inside and out are spotless.
LaQuitsha M. | Expérience généraleS.O.
TRACYE J. | Premières impressionsThe manager is very professional and helpful. If I ever needed a storage unit again, I would choose this location.
GORDON B. | Expérience généraleJohn the General Manager is Amazing, Never had an issue he couldn’t address
Sean B. | Expérience généraleJohn is amazing! His knowledge of the facility and ability to effectively communicate realistic options made the process both easy and efficient! The premises are clean, organized and user friendly.
KAMIRA F. | Premières impressionsExcellent service. Very helpful.
kimberly w. | Premières impressionsStaff was very friendly and worked with me on everything!
Shanita D. | Expérience généraleJohn was extremely helpful. And willing to address and assist with any concern I had. Always pleasant and courteous. I would definitely recommend this location to others.
Carla M. | Expérience généraleJOHN AND HIS STAFF ARE OUTSTANDING.
TRACYE J. | Expérience généraleJohn and his team were always helpful and always honest. It was a pleasure doing business with them.
Abram B. | Expérience généraleJeff and his staff was wonderful throughout the entire experience. His customer service was simply outstanding and he always went above and beyond.
Joseph P. | Expérience généraleThe experience was great. Staff was knowledgeable, professional, and courteous. I have no complaints
Faye P. | Expérience généraleJohn your professionalism far exceeds what I expected. You were extremely accommodating, timely in responding and generous in customer service. The facility was always clean and accessible. 5 stars
Pam H. | Expérience généraleThey did job in helping me get storage unit
Jerome J. | Premières impressionsVery pleasant experience from beginning to end. Mr. King is wonderful, he took the stress out of moving in, storing and moving out. Thank you and continue to be great.
edith h. | Expérience généraleJohn King was very friendly and fair and informative. Great communication With me. John and the staff are great people. John Rocks!
Peter K. | Expérience généraleJohn and his team are great. Extremely professional and helpful!
ANN K. | Premières impressionsJohn is an amazing person
CARMENLITA T. | Expérience généraleHi, Very Professional And The Human People That Works Hard. Peace
berlinda j. | Premières impressionsTop Notch Service
andrea h. | Premières impressionsThink You!! Mr. John King. 100 % And Staff See U In The Future. Peace
berlinda j. | Expérience généraleJohn is awesome , I give him ⭐️‘S across the board.
Angela G. | Premières impressionsVery polite and friendly I would definitely recommend a friend
LAILA J. | Expérience généraleThe best uhaul I have ever been to.
CLIFTON W. | Expérience généraleJohn was awesome and a huge help in an emergency situation I was having. He went above and beyond to accommodate my large household full of stuff and I am forever grateful!
Chimere W. | Premières impressionsJohn King is the best always courteous and professional
JAMILLAH T. | Premières impressionsJohn King gave the best service. This is best and only storage facility I would use.
montalvo h. | Expérience généraleG'Morning The Staff Was 100 %. Greatful. Peace
berlinda j. | Premières impressionsJohn King was very helpful and provided great guidance. Very good customer service
Maureen C. | Premières impressionsMr. King gave exceptional customer service! He was friendly and knowledgeable. I am satisfied with the service I received with the exception of the unexpected monthly increase in storage rates.
Melissa M. | Premières impressionsFront office is professional, friendly and kind.
Quentin D. | Expérience généraleMr king is amazing. Everyone knows this. Seasoned and loves his work. Great location.
Kwasi A. | Expérience généraleI was very Thankful to get a storage with this facility very nice staff & the place was very clean & well maintained highly recommend!!!
andrea c. | Expérience généraleListen, I want to thank you guys for great customer service. John King was the best. He was always courteous and nice to us. We really appreciate it.
cora B. | Expérience généraleJohn was great. Other staff very helpful.
Judith K W. | Expérience généraleVery Nice and professional/ friendly
LATOYA N. | Expérience généraleBoth the manaher at the ben white austin location and the manaher at the 8 mile detroit location were great. I highly recommend both and thank them for their service. They helped make my trip smooth.
Kwasi A. | Premières impressionsJohn King goes above and beyond whats expected!
jacob a. | Expérience généraleVery warm and friendly atmosphere.
Barbara W. | Premières impressionsJohn King is very helpful! Professional makes us comfortable. We will highly recommend going to John King!
Peter K. | Premières impressionsUhaul Rep extremely knowledgeable and very helpful. Excellent service and accommodating. Will use again and tell friends!
Pam H. | Premières impressionsJohn is always fantastic
TRACYE J. | Premières impressionsIncredible staff. Above and beyond friendly. I was treated like a friend verses just someone to make money off of.
natalie w. | Expérience généraleEverything was as promised. Thanks!
Adam S. | Expérience généraleVery good service
Kiana M. | Expérience généraleI really appreciate.getting into my storage....a little with the door...but john wad very helpful in making sure it was secure......
VIRGINIA B. | Premières impressionsSatisfied above all of my expectations. Management worked just great.
HERBERT S. | Expérience généraleThe staff was awesome and provided EXCELLENT customer service. The facility was always clean. If needed I would definitely use Uhaul Storage again.
Lisa A. | Expérience généralenone
raina s. | Expérience généraleThe manager was very kind and accommodating
LAURIE T. | Expérience généraleThey were very professional!!
mariama B. | Expérience généraleJohn and his staff are efficient, thorough and customer friendly. They go above and beyond what's required. Excellent customer service. I had no doubt that my things were safe and secure. Bravo!!!
tyrone H. | Expérience généraleIt was a very good experience.
Melanie J. | Expérience généraleYvette was very nice and professional. Also she was very knowledgeable about products and services. Great job yvette!!!
lauren a. | RéservationI got excellent service
demona h. | RéservationEntire staff was very Professional Customer and Knowledgeable of there job. Definitely inform other people's.
Herbert G. | Expérience généraleOutstanding Customer service. Very clean Facility with Great security.
Herbert G. | RéservationStaff was friendly and helpful!
DAVID P. | Expérience généraleThe staff was very helpful, courteous, and understanding. They were very knowledgeable, and helped to make my transition as smooth as possible.
Maliaka S. | RéservationYour representatives were very helpful and knowledgable. The first month free was AWESOME. It helped my budget, funds were depleted. Friendly guys here and at your Joy Rd store.
leah r. | RéservationWe were greeted in a professional manor, shown the unit we wanted and was informed that it was not the size we needed. The gentleman than showed us a larger unit, explained the rental options.
Camilla R. | RéservationExcellent service! Thanks for all your help!
Benita G. | Expérience généraleThere’s nothing bad to say I will use this storage again and recommend to other people to use it to .....
angela w. | Expérience généraleI’ll def recommend this location to anyone service was perfect
SANTRELLA B. | RéservationJohn is absolutely the best!! He makes this part of life better and not embarrassing.
KAI P. | RéservationJohn is a great manager.
John B. | Expérience généraleJohn took the time to find us a unit after the one we were suppose to have was not available. The place was clean organized and all the staff where friendly and helpful. Could not ask for more.
Ian S. | RéservationClean environment clean establishment
Sherita W. | RéservationWrong information far as renting out a unit
Iyona H. | RéservationMerci
Lela S. | RéservationGreat customer service and clean facility.
LaQuitsha M. | RéservationExcellent
brandon g. | RéservationI had a great experience with the 8 mile storage very clean friendly and Helpful Staff, the young lady helped me move a piece of furniture around in my car in the rain thank you so much.
alicia t. | Expérience généraleI want to Thank the manager and staff at the U-Haul Rental and storage Co. located on W. eight mile in Southfield, MI. The service was excellent, above average for more than 3 years. Merci.
OLLIE S. | Expérience généraleVery helpful always there to assist. Secured my items for years with no damage. Definitely would use again.
TAMMIE D. | Expérience généraleIt's amazing how I no longer need services at the facility anymore BUT I still want to go there to visit John King because the customer service is always spectacular. I LOVE THIS LOCATION!!! Dora Ward
eudora w. | Expérience généraleOutstanding management and staff
Warren Eugene S. | Expérience généraleThe on-site manager John is fantastic! Always ready to help!!
ANN K. | Expérience généraleVery good experience.
PAUL W. | Expérience générale