Le client n'a pas laissé de commentaire.Carolyn M. | Premières impressions
Customer Reviews for U-Haul Storage at Bellemeade Avenue
U-Haul Truck Share 24/7© Location
Pour nous contacter
Smithtown, NY 11787
(Go north on Bellemeade Ave 500 feet and we are located on the right)
Services dans cet établissement :
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What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Too many on-site smartphone requests during the pickup process. Tasks such as scanning my driver's license could have been requested while I was at home, on Wi-Fi, and making the initial reservation. While it worked, the process was slow and cumbersome over cellular.Eliud C.
Le client n'a pas laissé de commentaire.Connie M. | Expérience générale
The staff was very pleasant and knowledgeable!!Tuula J. | Premières impressions
Le client n'a pas laissé de commentaire.Erika E. | Expérience générale
Le client n'a pas laissé de commentaire.Denise R.
Hi! Other than the storage facility being an IDEAL, the staff named Jennifer and Kyle have been very helpful and courteous. The rent is very reasonable. I have been renting trucks from them for the past 11 years. Thanks for meeting my storage needs in a manner beyond my expectations. Syed A. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN S. | Premières impressions
Although a 3 day grace period should begin *after the due date, not on it! Therefore that's only a TWO day grace period.... And I wish there was still staff and an office in Smithtown, but I understand it's difficult... Otherwise your staff and facilities are excellent, thank you.Stephanie P. | Premières impressions
Had a problem with the bay door. staff was nasty.len m. | Expérience générale
I called to make my reservation for a storage of 5x8x8 and was told it was on a ground level with climate control. That it would be $79,99 each month with the first month free. That was not the case when I got there, and they refused to even help me told me I needed to go to another location and the cost is $116.00. I will be looking for a new place as I will never use Uhaul againdonald d. | Premières impressions
I was not happy when the the excellent staff was removed from the Smithtown building, it was great to have those people there. Also not happy new locks were forced upon us, and a three day grace period does not include the actual date due, but I appreciate the efficiency and access otherwise.STEPHANIE P. | Premières impressions
Le client n'a pas laissé de commentaire.James F. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas C. | Premières impressions
Le client n'a pas laissé de commentaire.SUNIL J.
Le client n'a pas laissé de commentaire.ANN A. | Expérience générale
Le client n'a pas laissé de commentaire.colleen r. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN O. | Online Move In
Experience with the people there were very nice ,they help me with everything I needed and the truck ran smooth like it shouldJeanna C. | Premières impressions
Le client n'a pas laissé de commentaire.robert P. | Expérience générale
Le client n'a pas laissé de commentaire.Erika E. | Premières impressions
Super impressed. Bought the unit online and moved in within the hour with no problems. Great system!Jacqueline S. | Online Move In
Le client n'a pas laissé de commentaire.LAUREN J P.
Le client n'a pas laissé de commentaire.Dean M.
Le client n'a pas laissé de commentaire.Thomas K. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES B.
Easy on phone rental and drop offRichard H.
Le client n'a pas laissé de commentaire.angelo A. | Online Move In
Le client n'a pas laissé de commentaire.eugene b. | Expérience générale
Le client n'a pas laissé de commentaire.Paul H.
Staff was always friendly and helpfulThomas F. | Expérience générale
Minor conveniences can go a long way for customer satisfaction. Pls keep all swipe-in security key pad on the RIGHT SIDE of each doorway. Thanks for your serviceRoss M. | Expérience générale
Le client n'a pas laissé de commentaire.Taibah R. | Online Move In
I cannot be more pleased with my experience. I had many items left in a 26' U-Haul truck that I needed to put in my 10x10 storage unit. I was worried about having a large truck and moving everything into the building, but was surprised and relieved to see a very large truck loading dock specifically for this purpose! Hand carts next to the door we're also very helpful. I am extremely pleased. Instructions to access the unit were clear and easy to understand.Bryan B. | Online Move In
Le client n'a pas laissé de commentaire.Jonathan C. | Expérience générale
Le client n'a pas laissé de commentaire.kimberley s. | Premières impressions
Le client n'a pas laissé de commentaire.Liz L. | Expérience générale
Jennifer Morales is a great asset to Uhaul. She takes great care in your clientele with professionalism and carePeter M. | Expérience générale
Your call center is full of the most obnoxious people I have ever dealt with. They are insulting and rude. And it takes forever to get through. My trailer was stuck in the ice and rather than simply tell me that I could unhitch it and pull it out, they talked to me like I was a dumb POS and said they couldn't help me with roadside assistance… I spent hours damaging my property and my car trying to do something that would have been easy if you actually cared about your clients. They gave me some BS story about how they can't give me any advice for "legal" reasons. I will NEVER use your company again unless someone calls and assures me this was a big mistake.Courtni H. | Expérience générale
The staff at the site were great. The CALL CENTER is HORRIBLE!!!! Rude, condescending nasty people who clearly enjoy making life miserable for others.Courtni H. | Premières impressions
friendly and courteous staff. So far everything has been goodEdwin C. | Premières impressions
First impression greatPHILIP A. | Premières impressions
Le client n'a pas laissé de commentaire.Paul H.
Just wish I had reserved a bigger unit because the move yesterday was trying to fit everything in. Whereas it could have been easier if the unit was bigger. By that point we already moved a fee things so to try and switch it all around we were over it. Other than that everything went well.Cassandra E. | Premières impressions
Thank you for a great place to store my things!Mark L. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXSIS C. | Expérience générale
The staff that I dealt with at this facility restored my faith that people actually care and know how to handle customers needs. Wonderful staff. I would recommend this facility to everyone that has a need for it.Nicolle H. | Expérience générale
Le client n'a pas laissé de commentaire.gerard l. | Expérience générale
Le client n'a pas laissé de commentaire.ERNEST A. | Premières impressions
Staff is always cheerful and eager to help! By far the cleanest storage facility I have rented from.Alexis L. | Expérience générale
Price is too high. Also the cell service is very weak in this area so it made my mobile check in and check out take a very long time! There should be complimentary WiFi for mobile check in/out.Nicholas W.
I am so impressed with this facility...access is easy & its conveniently located. It's very clean & well maintained I would recommend it to anyone!Jacqueline N. | Online Move In
Everything about picking up and dropping off online was a pain in the ass. Never again!Christine K.
Renting the storage unit was the easiest part of my move! Smithtown UHaul employees were informative, professional, patient and helpful. The unit itself is immaculate, well lit and convenient. I strongly recommend smithtown UHaul storage units!Margaret W. | Premières impressions
Le client n'a pas laissé de commentaire.John P. | Premières impressions
The Uhaul app needs a lot of work. It wouldn't accept pictures for return (odometer and fuel) and no other options to return truck when no employees at this location.Timothy S.
I came in because of an advertised price and when I asked for the price they told me that I needed to go to a different facility because they didn’t have anymore of the current facility and the price was going to be $50 more than the advertise priceadam f. | Premières impressions
Every single step of my reservation was fraught with mistakes that made my entire move a complete headache. You're "unmanned" facilities are a nightmare. I'm telling everyone I know Uhaul is a disgrace.Ross M. | Premières impressions
Thank you for your help and easy rental process!Mark L. | Premières impressions
Can’t fully rate my experience , just moved in 2 days ago, so far is okay.Yevgeniy S. | Online Move In
Le client n'a pas laissé de commentaire.MARGARETHAL F. | Premières impressions
Friendly staff, efficient & speedy process!martin g. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.matilda o. | Expérience générale
The phone customer service is abhorrent. I was on hold for more than 50 minutes and was cut off. I had to drive to a different facility to make changes.Sharon D. | Premières impressions
Le client n'a pas laissé de commentaire.Doreen O. | Online Move In
Everything worked out lovely. Thank you!Antwan W. | Premières impressions
Le client n'a pas laissé de commentaire.Karl L. | Premières impressions
Absolutely awful experience finding the unit, reaching out for assistance on figuring out why I was unable to access the elevator only to be told I’m in the wrong building even though I unloaded.AMI L. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN D. | Premières impressions
Le client n'a pas laissé de commentaire.gerard l. | Premières impressions
Le client n'a pas laissé de commentaire.Jason Z. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa Z. | Expérience générale
Le client n'a pas laissé de commentaire.Alex C.
Le client n'a pas laissé de commentaire.Carlos H. | Expérience générale
Alexis and Jennifer were exceptional, they helped me out tremendously, i was in quite a bind. Alexis explained my options and made transaction go smoothly. They are a asset to your company. Well done!Thomas F. | Premières impressions
No improvements! This process was so easy and painless. Thank you so muchJudith G.
Easiest process to get the unit. Building looks brand new, is extremely clean and convenient,Alexandra C. | Online Move In
Le client n'a pas laissé de commentaire.Liz L. | Premières impressions
Le client n'a pas laissé de commentaire.rachel f. | Expérience générale
I could not get in with the access code given to me. Also there was no specific info on the correct building that our storage unit was in. It took 1 1/2 hours to enter after being on phone on hold for 20 min with customer service. No personnel working at the location is absolutely awful. This would've saved a lot of aggravationDoug G. | Online Move In
Jennifer Morales is awesomePeter M. | Premières impressions
I paid 13 days ahead of time. The employee Alexis at the Nesconset By-Pass, Smithtown, NY branch, put the wrong telephone number, the wrong alternate contact's name and address, the wrong address of the renter and then cancelled the contract after I paid for it?!? This occurred on Dec. 19, 2020 approx. 3:20 p.m. My move in date is for 8 am on Jan. 1, 2021. My next rental payment is due 16 days after I move in !?!Margaretrose M Z. | Premières impressions
Le client n'a pas laissé de commentaire.John s. | Expérience générale
Le client n'a pas laissé de commentaire.James C. | Expérience générale
Le client n'a pas laissé de commentaire.Veronica A. | Premières impressions
Overcharged in every conceivable way. The Uhaul rep said $20 on the phone. Then I find out $20 plus $1,5 per mile. Then I get my invoice and UHaul tacks on 45 miles I never drove. The invoice says I drove 64 miles !!!! That's like driving to New York City and back. Meanwhile, I moved furniture from Smithtown to St James - Maybe 15 miles. Maybe. In other words, your company stole $100 from me, and no one had the nerve to call me.Robert G.
Le client n'a pas laissé de commentaire.Kathy l. | Expérience générale
Le client n'a pas laissé de commentaire.RALPH G. | Expérience générale
Le client n'a pas laissé de commentaire.PHILIPSHAWN L. | Premières impressions
I always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15 extraDonna G. | Premières impressions
Le client n'a pas laissé de commentaire.SUNIL J.
Le client n'a pas laissé de commentaire.leeann e. | Expérience générale
Trying to close out unit was a bit crazy. They couldn't find my acct. all ended well however.LORRAINE S. | Expérience générale
Le client n'a pas laissé de commentaire.leonard C.
Thanks very much — you guys have been great!!CRISTINA O. | Expérience générale
Veryconvenient location. Very good in all respects. Thank you. Jeffrey WiesenJEFFREY W. | Expérience générale
Because of covid I could not retrieve the rest of my belongings from the atorage unit which was not much I tried my best they are now giving me all kinds of problems due to this ... even though uhual owes me over 600 dollars in lost revenue for issues on my move to new york I have honestly used uhaul twice in my life and I will never again use uhaul for anything I would rather carry my stuff by hand from state to state terrible company all around .....Jesse A. | Expérience générale
I got excellent customer service when I needed to extend my reservation: they were polite, helpful and professional. Great job!Inna T.
prices for storage rooms are way to high.Edward D. | Expérience générale
The employees that helped me with my move and storage, couldn't have been nicer! A big thanks to Jenn, Tom and Matt. You're the best!Frederick B. | Expérience générale
Le client n'a pas laissé de commentaire.Edward D. | Premières impressions
Le client n'a pas laissé de commentaire.nick p. | Expérience générale
Very helpful and professional. Great serviceRonald G. | Premières impressions
Excellent storage, great staff and ultra clean.Mike N. | Online Move In
The facility is clean, secure and climate-controlled. Excellent Experience.neil s. | Expérience générale
Great rental, nearly new truck, good price.Alan B.
Great people, service and facility.Donna W. | Expérience générale
The facilities were excellent and very convenient. It was very hard to get in touch with an actual representative. There were a few miscommunications via email, and I rarely was able to reach by phoneEvan M. | Expérience générale
At first service was not up to par. Since I spoke with assistant manager, Tom at Nesconset office the results have been very good. Merci.ANTHONY S. | Expérience générale
Well, went today to do a test run and found the code assigned didn't work. The unit was the wrong size. Spoke to asst. mgr. late today and he said they will work on the problem gave me assurances.ANTHONY S. | Premières impressions
The access card would not give me access thru the back of building.Ludwing C. | Expérience générale
Great Customer Serviceneil s. | Premières impressions
Excellent facilityCHRISTINE D. | Expérience générale
Le client n'a pas laissé de commentaire.Michael W.
Jennifer is awesome!Jessica K. | Expérience générale
The cleanest, driest storage ever. I would feel good storing valuable paintings here, That is rarely the case anyplace else.PETER L. | Expérience générale
The van was fine, but on UHaul's end, you must make clear to the customer that they've signed up for mobile pick up and what that means. I had no idea that I was going to a location with no actual person. My entire day was delayed as a result. For someone like me who hasn't used U-Haul in two years, I had no idea What was going on. Please do a better, clearer job of altering people that they signed up for mobile pick up.John S.
Young man who helped me was polite, quick and efficient. Wish al customer service people worked as well as he. Thank you. Maria SametMARIA S. | Premières impressions
Your staff does not communicate well with customers nor with each other regarding customer accountsKein P. | Expérience générale
Little bit ticky for the first time , then very goodshahid R.
A light in the unit itself would have been nice. Also, any phone calls I made were routed thru the national system when I wanted to talk to the local people who knew me. The facility was great! Thanksgary p. | Expérience générale
Le client n'a pas laissé de commentaire.Michael V.
GREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.tom g. | Réservation
We had a much better experience here than we've EVER had at a Public Storage unit. I would absolutely rent from UHaul again if I needed to.Joseph A. | Expérience générale
Awful stood a waited forever after being told someone would be there to get our belongings into a storage unit. Had to go to another place and then back to another place to drop off truck. Very unhappLinda C. | Réservation
Finally after 3 days got someone to get my card workingPerry B. | Réservation
Staff were very helpful and the facility was cool and clean. I was a customer for over 3 years and was in two different units. However the lighting was much better in the larger unit we rented.JOSEPH D. | Expérience générale
In order to rent the vehicle Internet service is required via a strong cellular signal. The signal at this location is very very poor.Robert D.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Hope G.
Renting from the U-Haul Storage at Bellemeade Ave location (Smithtown, NY) was a pain. The website advertises supplies to rent or buy (boxes, moving blankets, etc.) but there were no supplies on site. If you want to pick up the advertised moving supplies you just have to drive your rented truck with its $0,99/mile fee a couple of miles to another U-Haul location. The website does not mention that this is an "unmanned" facility, which was posted on the door when I arrived. There was an intercom on the outside wall of the building, and the lady on the other end was very nice and as helpful as she could be from 2 miles away. She suggested I check in online; this was an option when reserving online but it was not at all indicated that online check-in would be required. She suggested I use a smart phone; I don't have a smartphone, and neither does my friend who was there with me wasting his afternoon waiting for me to rent a moving van. She then told me I'd need to come to the U-Haul site where she was, again 2 miles away, basically adding $4 to my mileage charge and subtracting half an hour from my day. As I was leaving, a U-Haul worker happened to stop by the building, and was very friendly and helpful actually renting the truck I reserved to me in person. He explained that the site was recently unmanned and that he was only there occasionally for the attached self-storage facility. "Would you recommend this location to a friend?" I have already warned friends NOT to use this location. Your Smithtown/Ronkonkoma employees are very nice and helpful. Van was great, no problems.Joseph C.
Le client n'a pas laissé de commentaire.thomas D.
The staff was excellent and the facility well maintained. The vehicle was great! However, the scrutiny of the vehicle on the return was like I rented a Mercedes. It is a moving truck and to really look for each mark and scratch inside is a little over the top. The check-in attendant told me that they really make them go over each truck with a fine tooth comb. Looks like they are looking to make $$$ on the return for damages and scratches. Just the feeling I got. I've rented from other locations and never inspected to this extent. May have to think about trying another locationcarl S.
Le client n'a pas laissé de commentaire.Barbara P.
Le client n'a pas laissé de commentaire.thomas M.
I was never told a specific time to deliver and was charged an extra day which was very upsetting.BRIAN B.
Le client n'a pas laissé de commentaire.Glenn G.
Le client n'a pas laissé de commentaire.Preston F.
Only one person at desk when I arrived that was helping another customer and it took 20-25 minutes before I was on my way.William D.
Excellent Customer Service!!!Carlos A.
None. The service was quick and professional.JACQUES T.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.TAMARA I.
Le client n'a pas laissé de commentaire.Jane S.
Not Charge > $1 USD for miles..... By the time a customer gets it to their initial destination, from the U-Haul location, the cost exceeds the amount of the truck. I would not recommend U-Haul to anyone... I would tell anyone moving to just get a moving company. If you are going to pay that much, then someone should be moving your furniture for you. I know you'll do nothing to change this policy, but felt I should extend my displeasure with your service..... The employees at the location were excellent.... corporate, however, could rot in hell. Happy Holidays!James R.
Le client n'a pas laissé de commentaire.John H.
Nothing additional that I can think of Working with Michelle was wonderful - very pleasant and knowledgeable.Scott B.
The staff was friendly and very helpful. Would definitely use them again. Thank you guys!DEBORAH M.
The staff was very helpful. I ordered a van earlier and had to cancel so I dealt with five different people. Everyone was terrific!Michael M.
great jobDavid L.
Le client n'a pas laissé de commentaire.John S.
A little priceySteve K.
Le client n'a pas laissé de commentaire.GREGG C.
Having one larger truck available in addition to the two smaller units for local use, would be nice. Perhaps a 15ft or 17ft capacity vehicle could lessen the number of trips required.Neal R.
Manager was rude and immature . Was charged 85$ for an hour late drop off time. Extremely disappointed ,Justine A.
Perfect pick up Smooth. No issues. One thing I will say is to give more info on buttons and features of vehicle. I.E. Trip odometer ,wiper controls etc .But would not hesitate to use again. ThanksRaymond D.
Le client n'a pas laissé de commentaire.JOHN Q.
Excellent service and equipment.Stephen D.
Le client n'a pas laissé de commentaire.Amanda P.
Pricing is confusing.Louis H.
This location was very new and clean. The cargo van I used was brand new,which was a treat,and the staff was very helpful and courteous.A nice experience overall.Nick C.
A wonderful, easy experience! Staff is highly knowledgeable and helpful, Michelle and her team 'get it', that moving is stressful enough without having to worry about the equipment or contract details. The BEST moving partner on Long Island!ERIKA A.
Le client n'a pas laissé de commentaire.fred V.
This is the second time I have rented from this facility. Sorrel was great, courteous and very efficient. I will be back.Mark M.
Le client n'a pas laissé de commentaire.CRAIG B.
Customer service was excellent. The process was quick and easy.James C.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Joanne S.
Le client n'a pas laissé de commentaire.Bruce D.
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