Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only problem was I contacted the wrong facility. So the next day, the Uhaul office hit me set up at the correct facility. After that, everything was smooth. I was impressed with how easy it was to move it.
Peter W.
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Online Move In
Évaluation :
5
Colleen was fantastic and personable - fantastic experience overall!
brian w.
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Premières impressions
Évaluation :
3
There was drifted snow piled up at the threshold of my unit; this made moving things in difficult, especially since I currently have some physical limitations.
Austin S.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth C.
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Expérience générale
Évaluation :
5
Everyone was very helpful.
Melissa J.
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Premières impressions
Évaluation :
4
Thanks for helpful staff
vahab F.
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Expérience générale
Évaluation :
4
All was great except being directed to leave the access card in the unit when we ended lease & we were unable to leave w/o card. Staff were helpful & told us we could keep the card ? Confusion
Robyn N.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan M.
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Expérience générale
Évaluation :
5
Service was excellent, staff answered questions and very happy with the trailer and the storage unit. Very pleased and will continue to use. Merci!
THOMAS M.
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Premières impressions
Évaluation :
5
I was disappointed in the storage unit we were assigned as I had to sweep out a lot of dirt and there was a hole in far back corner I could see light, as this unit was on the end. I bought some foam filler to fix it.
Sharon T.
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Premières impressions
Évaluation :
5
Great customer service ,
Sawsan E.
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Expérience générale
Évaluation :
5
Izra has been fantastic. I appreciate all the staff.
brian t.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer V.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan M.
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Premières impressions
Évaluation :
1
Spent 3 hours on the phone with customer service and they kept giving us the run around. Was told the storage would be 24/7 but was closed upon arriving. So much more bad customer service experience we went through it'd take a book to write about. Never using this service again!
Anna N.
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stacy H.
|
Premières impressions
Évaluation :
1
Stuff was stolen twice. Security footage just lasts a week which is a joke given that it is a storage facility. Even police cannot see the security footage. Good luck if you come to the storage and find your stuff stolen. Neither did the u haul administration nor the storage facility called me back after the complaint was filed.
MUHAMMAD Z.
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Expérience générale
Évaluation :
1
They stole all my furniture and electrical appliances from the unit and there are a lot of holes. I couldn't find any solution with you and the theft is a videographer. I have been paying rent for the unit all this past time. Almost a year ago.
Ghareeb M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN F.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
THOMAS C.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deneen D.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lindsay F.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert R.
|
Online Move In
Évaluation :
3
Web site was down - almost led me to select another facility. Office at 2907 not open, no sign saying to go to Commercial drive. Web form asks for alt phone number - I only have one phone (personal and work #). Would not accept alt contact because address is same - very frustrating web form
John P.
|
Online Move In
Évaluation :
5
Excellent costumer service, convenient locations, best prices.
Kevin A.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kati V.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy R.
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Expérience générale
Évaluation :
5
Everything was great! Thank you!
Damon D.
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Expérience générale
Évaluation :
5
Been at the storage unite through 3 or 4 owners. You by far have been the best ones.
DANIEL F.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
joseph d.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL O.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Blake R.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny T.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRADLEY P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY-THERESA G.
|
Premières impressions
Évaluation :
5
Everyone there were extremely friendly and helpful. I would definitely recommend my friends and family to this location. They were awesome in every way.
Ahmed H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
sherri b.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hector C.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jane G.
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Expérience générale
Évaluation :
3
The unit assigned to me was being used it had a lock on it and we had to call to get a new unit
Cori S.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M.
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Expérience générale
Évaluation :
5
Every time I went to the storage and had to talk to someone they were super nice and polite they worked with me and treated me with kindness and respect
katonya p.
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Expérience générale
Évaluation :
2
Had several issues since the first day.
Ashley M.
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Expérience générale
Évaluation :
3
I called your company office on the 31st of March to tell them I have vacated a unit that day. I was told it will be noted. I checked again on the 11th of April because I got a notice of payment reminder. After calling the local number to ask about this, I was told they had no record of me vacating unit.So now I payed a half month for NOTHING. Mike Hofmeister
Mike H.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar j.
|
Premières impressions
Évaluation :
4
Everything we great and the staff was super helpful. My only criticism would be some mice pooped on a couple of things. Not sure how you completely prevent that.
Steve M.
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Expérience générale
Évaluation :
5
Zach is a great manager at Uhaul. Thank you
Tina G.
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Premières impressions
Évaluation :
4
Staff was friendly. Estimate of space needed was very accurate.
alex b.
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Premières impressions
Évaluation :
5
Was unable to get into the storage facility with my card and was never given an access code
Robert F.
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Premières impressions
Évaluation :
5
We were Very satisfied, we would definitely use again and we highly recommend to others.
Samantha B.
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Expérience générale
Évaluation :
3
Had a room reserved that was on site and heated but when I got there it wasnt cleaned out so sent to different location and both rooms they said were full so we had to upgrade to bigger room.
Ashley M.
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Premières impressions
Évaluation :
1
Don't even get me started........NEVER is the gate closed at the South Broadway location. Anyone and EVERYONE is allowed to come and go as they please...lost $4000 in property, and Uhaul did NOTHING!
sarah s.
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Expérience générale
Évaluation :
5
Andy and Shane were extremely courteous and helpful.
Steven T.
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Expérience générale
Évaluation :
1
Break in August 23rd, front gate and side fence damaged, limiting drive in access and allowing anyone to just walk in. Still not fixed. Requested refund, no response, so I moved out. Unacceptable!!!
Karen W.
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Expérience générale
Évaluation :
4
We appreciate your staff
Sharon M.
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Expérience générale
Évaluation :
5
Great location. Serves its purpose perfectly.
MIGUEL I.
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Expérience générale
Évaluation :
3
did not feel that the gate worked as well as it should have
Sarah A.
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Expérience générale
Évaluation :
1
Our storage area was burglarized. Although we didn't visit often, twice the main entry gate was wide open. The lock required for use did not secure our belongings! We'd like our money back!!!!!!!!!!!!
Joanne M.
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Expérience générale
Évaluation :
5
Haven't been in there yet.
STEVE T.
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Premières impressions
Évaluation :
5
Good Experience
STEVEN J.
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Expérience générale
Évaluation :
5
Your awesome
Ibrahim M.
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Expérience générale
Évaluation :
5
Fast and easy... right on. Thank you
Joseph R.
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Premières impressions
Évaluation :
4
Your national calling service needs to ALERT consumers who rent space here that the first need to go to the Civic Center Drive location to get registered, and to get locks, etc.
ross r.
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Expérience générale
Évaluation :
3
STAFF YOUR SW LOCATION. There was no lock, making us drive to civic center drive location twice. We should charge YOU for mileage. Should be sign at your SW place saying GO TO CIVIC CTR DR. Store. Grr
ross r.
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Premières impressions
Évaluation :
1
I was not told where or what storage unit I was in the storage unit I was put in requird me to shovel a 40-50 foot path to get to
Andrew W.
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Premières impressions
Évaluation :
5
I had to go to the north store in order to speak with someone. However every time I did each and every employee I met was very friendly and helped me out exactly the way I needed.
Rebecca Z.
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Expérience générale
Évaluation :
5
U-haul has been the best in helping keep my things secure and safe. I had no worries of anything ever Missi g or stolen like I have experienced in other places. Thank you for your great service u- hau
Rosetta P.
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Expérience générale
Évaluation :
1
Never got a response from company, found a different place.
Stephen A.
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Réservation
Évaluation :
3
Too costly to access at evening hours and difficult to access onsite staffs.
Eugene L.
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Expérience générale
Évaluation :
4
Very satisfied with the service.
DONALD H.
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Expérience générale
Évaluation :
5
I rented a storage garage for a few years. Always a clean facility, well lit, and the price was right for such a secure place. I would definitely recommend this place to friends and use it again.
CAROL J.
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Expérience générale
Évaluation :
4
Never saw a staff member on site. Great to have instant access to my things.
janet f.
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Expérience générale
Évaluation :
5
This storage facility worked out very well for us during our move. Very clean and well maintained.
JAMES A.
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Expérience générale
Évaluation :
4
I would have liked it if the security gate had been working. It would have felt more secure, though I had no problems. I also liked the location of the facility. Thanks so much.
jill l.
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Expérience générale
Évaluation :
3
Still have not heard back from to verify if my contract was successfully canceled. I got one bill with a late fee on it. Left another message, haven't heard since. Not sure what else to do.
James H.
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Expérience générale
Évaluation :
1
Would not help make my due date easier for me to pay. Recieved no refund when I moved out half way through the month.
GERARD B.
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Expérience générale
Évaluation :
1
I would've been better off storing my items outside. The snow from parking lot was plowed in front of my unit which drained into my unit and ruined numerous items. And management didn't care.
kelly A.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin H.
Évaluation :
5
outstanding equipment , personall , location , prices
when all else fells go with uhaul
JAMES F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
polly S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE J.
Évaluation :
1
Truck was scheduled to be picked up at 7am. No one was at this location. Had to pick up a truck at a different location 1,5 hours later. I had a paid moving crew at my home for 1,5 hours doing nothing because of this. When I did pick up the truck, I was then advised to return the truck to the original location that I had registered to be at 7am when I was done for the day. The attendant (Keith) at this location refused to take the truck back. Although I have had great experiences with U haul in the past, I will probably never use or recommend this company again.
MIKE B.
Évaluation :
5
More parking space.
DAVID S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Walter L.
Évaluation :
1
U-Haul ruined my move. I reserved a U-Haul truck to help me with a long distance move approximately one month before my moving day. I was contacted the day before my move to let me know that my truck will be available for pick up at 9am the next day. On the day of my move U-Haul called me 15 minutes before my scheduled pick up time to say there was a "small hiccup with my reservation." They told me the truck I was supposed to use would not be available until 3pm. They said they called around to try and locate another truck, but none where available. Their solution was I could "wait around and they would call me if a truck becomes available earlier." Anyone who has completed a long distance move knows that on your scheduled moving day you do not have time to "sit around waiting for a truck to become available." I was just moving myself and couldn't do it alone, so I also had hired movers who were scheduled to assist at 9am. I was also moving out of a rental and needed to be completely moved out by a specific time late afternoon. This deadline was not met due to the late U-Haul. The result of my U-Haul not being available on time caused significant additional expenses and stress. I was not offered any form of discount or reimbursement from U-Haul, just "our sincerest apologies for this inconvenience." How a company can treat a customer like this when their motto is "Your equipment reservation is guaranteed," is beyond me. So if you have flexibility with your move and want to use a company where reservations don't matter, by all means, contact the ever accommodating, logistical geniuses at U-Haul. I, however, would not recommend it.
CHRISTINE J.
Évaluation :
3
The woman was very rude and not helpful at all. Made it seem like it was a pain to get the truck rented
brian M.
Évaluation :
5
confusion about rental and date because of poor web interaction; local site resolved and expedited rental. Return site not well-defined at time of rental; I prefer return to person not dropoff. Without glasses some details difficult to read, although agent did go through appropriate details.
FREDERICK B.
Évaluation :
4
The woman at this location was quite helpful and was willing to let us rent the truck for another day if we needed to.
OTIS L.
Évaluation :
3
I received a 26' although I requested a 20' truck. I'm sure the gas mileage cost me more money and I had to manage a vehicle much larger than I needed. The driveway was too small to pull out this size truck, to the staff had to back it into the lot and repeatedly maneuver it to get it out for me. Also, UHaul never called to confirm my reservation. I had to call them to find out what time I could pick up my truck. When I arrived, they had changed my number of included miles from 129 to 103, which cost me more money.
Lisa L.
Évaluation :
3
Despite my going over my miles due to the pick-up and drop off locations being changed, I was not charged, and I am deeply appreciative of that. The personnel on the Rochester end were helpful and friendly, despite my not being particular happy with having to drop the truck off at a much less convenient location. In the future, when such changes are made that are contrary to the locations chosen on line, a call explaining those changes and the reasons for those changes should be made to the individual making the on-line purchase. I know there was some notification on-line, but both changes were missed, and consequently I wasn't a happy camper with both selections made by myself having been changed.
EDWARD M.
Évaluation :
5
The guy gave us his personal cell phone number. He treated us extremely well!
JAN G.
Évaluation :
5
We had an excellent experience. The vehicle was very clean,and had very few miles on it. One thing that we would have liked to have would have been cruise control. The personnel that assisted us were very helpful and courteous. She made our U-Haul experience easy, and we would definitely use them for any future moving needs
DONNA H.
Évaluation :
4
I had a good experience overall with the entire process except the state taxes! I wish that they would have told me how much they were before I rented! It was no fun to be introduced with that unknown additional fee on my bill! Otherwise the staff was very nice, helpful, and courteous. The customer service with Ira was excellent!
DANIEL H.
Évaluation :
1
First, I thought I was getting the vehicle from a different location, which I thought I had chosen online (hwy 14/ civic center drive) which is only 2 miles from my home. I went there and they informed me that the vehicle was at the south location, which I don't remember choosing online, and was an additional 9 miles away. My main concern was that I was the ONLY customer in the facility but the attendant admitted that this was only the second vehicle that he had ever rented and that most rentals do not come from that location- therefore, it took him an HOUR AND A HALF , multiple phone calls including several to the other locations and his manager who was off duty to figure out how to rent me my vehicle. It was to the point right before lunch where I had not eaten and was starting to feel ill. The attendant was at least nice enough to give me his bottled water and cookie to prevent me from passing out. The attendant was very nice and very apologetic, but clearly did not know what he was doing and had a great deal of difficulty with computer applications. I frankly could have sat down at his computer, followed the instructions (I could see his screen), and done it myself. I haven't seen my credit card charges yet, but I'm hoping there are not three separate charges on it for this rental as I had to swipe my card at least 5 times. Additionally, I'm not happy about the fact that I paid for the extra mileage because the pick up/drop off location forced me to pay for an additional 18 extra miles simply to get the vehicle back and forth from my home (not including the actual usage). On a lighter note, the van was pristine and only had 124 miles on it, so was brand new. Handles poorly, but did the job. Unfortunately, I will not rent from U-Haul again.
ASHLEA M.
Évaluation :
5
Fabulous assistance. Great interaction with the staff.
JAMES P.
Évaluation :
5
Excellent service. Took a van to Chicago and back from this location. Couldn't be more pleased. Brooke at this location was very professional and pleasant. Yes, I would recommend this location.
MICHAEL S.
Évaluation :
4
Didn't have enough pads available at pick up time
Craig V.
Évaluation :
2
I was asked to move 3 vehicles at this small location in order to fit a 26 ft truck into the limited space. It took an hour to complete the check in requirements and I was the only customer in the office.
JOEL P.
Évaluation :
1
A new employee was left to open the store which wasnt opened till an hour past my reservation for a cargo van. Horrible management. Very unhappy.
NATHAN P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARI F.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DAVID L.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DENNIS S.
Évaluation :
4
If taking vehicles for only a few hours rather than the whole day, you should consider offering some discounts or perhaps some free packing supplies.
ROGER Y.
Non les évaluations ont été soumises pour cet établissement.
