Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The automated texts saying I was going to receive a call from them came through after the call was started, so I’d recommend keeping your ringer on so you hear the calls.
Evelyn V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keither D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oneshia G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody C
Évaluation :
4
Staff always helpful. Clean facilities. Pleased with storage and truck rentals when used. Will continue to use this U-Haul location when needed.
Joe M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George L
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlotte E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Catherine B
Évaluation :
5
We had a bad experience at the other pearl loc. This loc was completly different Andrea went out of her way to squeeze us in and run wire for our scooter lift
Brenda B
Évaluation :
5
The young man who checked the truck in was very courteous and conscientious.
David J
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH W
Évaluation :
5
Great service.
Zach K
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEN C
|
Expérience générale
Évaluation :
4
My truck door was so bent it would not even shut completely. I used it for a local move but felt unsafe.
Jason G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick R
Évaluation :
3
Employees were rude
Michael H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charlette N
Évaluation :
2
Very unconcerned staff
Larry L
Évaluation :
2
USUALLY, this is my chosen drop off location because of safety, access, cleanliness, & the excellent staff. However, this time, my agent, who was training a new employee would have to do something extreme to be worse. She was unfriendly, rude, mean. I was returning my trailer 7 hours early. I'd swept it out the night before & blown it out with a gas blower to ensure all of the corners & edges were clean. She tried to say it wasn't clean. She behaved like a hard cold, woman. She was wrong. She didn't say hello. She didn't say thank you for doing business with us. No thank you for returning your trailer early. She didn't say goodbye. Just awful.
Robin H
Évaluation :
5
Le client n'a pas laissé de commentaire.
reggie c
Évaluation :
5
I was impressed with my rental with Andrea, she was very good and professional. Don't need to do anything for me, keep up the good work!
WALTER M
Évaluation :
5
S.O.
Vanlal R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kendrick S
Évaluation :
5
👍👍👍👍👍❤️🙏👍💯
Ronnie M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Twanna D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffery J
Évaluation :
5
👍👍👍👍👍🙏❤️🙏
Ronnie M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marc H
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBARA C
|
Premières impressions
Évaluation :
5
I rented the truck for two days, I turned it in clean at the destination 8 hours later but gut no refund.
Cliffton C
Évaluation :
4
Le client n'a pas laissé de commentaire.
John M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael R
|
Online Move In
Évaluation :
5
Everything was great
Deowarski T
Évaluation :
5
Le client n'a pas laissé de commentaire.
GAVIN C
Évaluation :
5
Le client n'a pas laissé de commentaire.
TANICE U
Évaluation :
5
Nothing I had the easiest and best experience and Ms Mixon the Manager was amazing.
LaWanda M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan M
Évaluation :
5
The facility was very clean and the reps were very nice
Pamela L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deries K
Évaluation :
5
I was there less than an hour! The staff was friendly and knowledgeable. Overall great experience.
FREDRICK H
Évaluation :
5
Went online to find a hitch for my 88 y/o father's Honda CRV. U-Haul had the best price and also a video to show how to install the product on the car. I figured if the installation technician had seen the same video and had all of the tools necessary, then the $50 installation fee was a bargain. Friendly staff on the phone and in person. Job was performed quickly and professionally.
Tim L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elijah W
Évaluation :
3
Charged me for an extra day after my reservation was cancelled because the goofballs at north Jackson gave me a storage unit that was already taken, I then had to drive 20mins to Pearl where they had one, so that I could deliver my things and finally return the truck. Despite having reservation for a storage unit and plans to allow me to return my truck on time, 3 different employees tell me I wouldn't me charged - I was charged.
Max K
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dan M
Évaluation :
5
I see no areas that was flawed. From the start of speaking with a representative getting information and seeing up appointment, to when I picked up my vehicle everything was great. Customer service is excellent, clean, safe, organized, professional establishment.
Megyn L
Évaluation :
5
Not sure, it was a good experience
Danny M
Évaluation :
5
Everything was perfect so keep up the Fast and Friendly customer service.
Linda S
Évaluation :
5
Everything was very nice. The staff at this facility were informative very courteous. Jackie went above and beyond to make sure I was completely satisfied. Hard to find that kind of people like her in this world. I really felt cared about and really appreciated the way I was treated. Will be recommending U-haul and this facility to my family and friends. Please post this and tell them thank you for everything…..My name is Verna Rippy and thank you again.
Verna R
Évaluation :
5
have donuts with coffee hahaha 😆
Frederick R
Évaluation :
5
The service was excellent!!! 👍👍👍
Barbara H
Évaluation :
1
I regret to inform potential customers that my recent experience at [U-Haul East Pearl, MS] was subpar. Upon renting a car hauler, we discovered a critical safety issue: one of the tires had a hole with exposed wire, posing a significant hazard. Unfortunately, the unit was not properly inspected prior to our use. Consequently, we had to purchase a tire out of pocket to continue our journey safely. Additionally, we found the store management lacking in effectiveness, as the staff seemed inadequately trained on how to inspect equipment. Such oversights compromise not only customer satisfaction but also safety standards. We hope this review serves as a constructive feedback for improvement.
Victor D
Évaluation :
5
Process started with a mix up but Andrea made moves and corrected the problem in a way that worked out even better than our original plan. Highly recommend this location. The staff was super helpful and professional!
Bridget H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elijah M
|
Expérience générale
Évaluation :
5
Storage room was nice and clean. Was to small but it was 1 month free with the truck and car hauler rental. Like the fact that u-haul process carts to roll items on. Would recommend
Jobbie A
|
Expérience générale
Évaluation :
3
The return process was cumbersome. The truck was shameful. The driver door has to be slammed in order to close, there were so many error lights on the truck, shining brightly. Mechanically, the truck seemed fine, steering and braking had no issues.
Cynthia C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold P
Évaluation :
3
Normal corporate facility. No one came out to the truck when I was returning. Had to check it in myself on the app.
James M
Évaluation :
4
Le client n'a pas laissé de commentaire.
John H
Évaluation :
5
Le client n'a pas laissé de commentaire.
SYLVESTER M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rita H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh D
Évaluation :
4
I do not know anyone in that town but if I did yes I would recommend
JOHN E
Évaluation :
5
Mileage was off
Angela W
Évaluation :
5
I like the storages are inside.
Lydia N
|
Premières impressions
Évaluation :
3
Having to examine the vehicle myself before leaving the facility and take pictures of the areas that were not listed as damaged so i would not be liable was time consuming and should not be my responsibility. It took 30 minutes because of the uhaul interface and its problems with usability.
Jason R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan C
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENEE L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy G
Évaluation :
5
Tenesha..was absolutely the BEST !!!!for some reason my reservations kept getting mess up. She help me over and over again with kindness and patience. I love her professionalism I TOLD ALL MY FRIENDS ABOUT HER. Even the young when I turn the truck back in was AWESOME!!! I appreciate them. Love this service and location THE BEST!!!!!
Felicia B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas W
Évaluation :
1
The service was misleading and the general manager was rude, disrespectful, and should not be working at no job with that attitude
Tyresha N
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dewight N
Évaluation :
5
I had an issue with my order. I was picking up a trailer to take back to Jonesboro for U-Haul. Everything was screwed up, but Pearl location did fix it. I have an issue with Wes Jackson U-Haul place . where is Jackson U-Haul screwed up my order I was there to. I got a bigger truck. They said I had an upgrade but on my paper does say the 15 foot truck in for a 12 x 6 x 12 trailer I was taking equipment up for U-Haul West Jackson try to charge me for the trailer and it was all on U-Haul. Who is this distribution equipment that I was under I told the lady my name she tried to tell me I didn't talk to nobody at all so she tried to charge me a whole another set of stuff I will not be used in West Jackson ever again.
Brenda H
Évaluation :
5
Better staffing. Person helping was working alone and helping multiple customers at the same time.
Steven A
Évaluation :
3
Le client n'a pas laissé de commentaire.
THOMAS C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rachel S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nora R
Évaluation :
1
The lady that was at the counter when I arrived to drop the trailer off was horrible. Very rude from the moment I walked to the counter. Her exact words to me as a customer was "What do you want" That is unacceptable!! She continued with her rudeness the entire time until I assumed myself that I was to follow the gentlemen outside. That gentleman was very nice but the lady inside the building ruined the experience for that store. I will never rent or drop off at that location again....UNACCEPTABLE
Mary R
Évaluation :
4
N.D.
Charles D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon W
Évaluation :
4
The man we reserved with was helpful and had great customer service skills. When we picked the trailer up the woman helping was curt and unwelcoming. I called to tell her it may 10:15-10:30 before I could get there instead of 10:00. She said we would lose our reservation if we were not there at 10:00.
Jerry G
Évaluation :
2
Le client n'a pas laissé de commentaire.
Devontae B
Évaluation :
5
👍👍👍👍👍❤️
Ronnie M
Évaluation :
1
I have never been so disrespected by a manager more so than I was yesterday (2/10/24) by Andrea Mixon. She was very rude, confrontational and would not listen when I asked her to stop being so loud and ugly. She would not answer my questions concerning the insurance rates and kept stating "that they are what I told your earlier" She's such a poor example of customer service, professionalism, and taking pride in her work. She was actually training someone and I hope they do not take her leadership and advice as the way to go. I truly hope that U-Hual has better examples of managers and leaders.
Zonzie M
Évaluation :
1
Le client n'a pas laissé de commentaire.
Amos W
|
Expérience générale
Évaluation :
4
The truck was either sprayed with air freshener or had an air freshener in it was was so strong it made me gag. I literally had to roll down the windows. Way too strong.
Jennifer B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamika R
Évaluation :
5
Le client n'a pas laissé de commentaire.
brittie r
|
Premières impressions
Évaluation :
4
I thought it was hilarious but also kind of pointless that we could not have the secondary phone number be the person who was standing right next to me... why did they have to be off site to receive a call and confirm they could be reached? That was confusing. Funny though. Other than that, no worries at all!
Callie P
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shawn D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shannita A
Évaluation :
5
👍👍👍👍👍💙💙💙💙🇺🇸💯💯
Ronnie M
Évaluation :
4
The app wouldn't allow me to pick up or drop off the Uhaul. I had to use my mobile browser both times. Every time I would hit "pick up truck" or "drop off truck" it would just reload the dashboard and nothing would happen. Other than that my experience was good. But that app needs to be fixed.
Logan M
Évaluation :
5
Ms. Mixon is the BEST !!!
RONALD N
Évaluation :
1
Le client n'a pas laissé de commentaire.
ROBERT A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary G
Évaluation :
5
Just please stay in business have been using Uhaul for over 30 years. Uhaul is the best truck rental in the world.
Ronnie M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas J
Évaluation :
5
Both employees that were there were extremely nice and helpful. They were friendly and made sure I had everything I needed.
CANDACE S
Évaluation :
5
The young man who helped me was courteous and knowledgeable. Over all, a positive experience.
David S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rachel S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca S
|
Expérience générale
Évaluation :
5
Great experience. Very helpful staff
Jon Y
Évaluation :
5
Very helpful Manger and employees
Elijah M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred M
|
Expérience générale
Évaluation :
3
I drove 400 miles round trip for a vehicle that didn't even fit on the trailer. So I hauled it empty there and back.
Beau R
Évaluation :
5
Very helpful and polite, was treated with the respect and compassion for the problem that I had getting there
Angel S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelia W
|
Premières impressions
Évaluation :
3
Customer service is very bad I am on a walker desk people was not very courteous the cell phone they was on was more important than customers....will not be back there to do anything with them....
Michael A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert E
Évaluation :
4
Space and staff were great. I just got to the point where I needed a larger unit.
Earl S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delwin T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shatasha H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corey B
|
Expérience générale
Évaluation :
2
Indifferent attitude from staff during initial and subsequent encounters. When given the key to vehicle I was given no indication where the truck was or what number to look for when searching for it. There were 11 of the same van on the lot. I was provided incorrect length rack for wardrobe box. Upon return with explanation, I was told I needed to come back the following day to speak to "Owner" to get a refund. After returning the following day and explaining the situation to her she reluctantly refunded the cost after complaining that she couldn't use the box now because I already taped it together. I explained I had no way of knowing the metal rack was the wrong size until I assembled the box. I apologized for not double checking behind her employee to be sure I was given the correct size rack. One evening I attempted entry "after hours" using card provided. Doors were locked. Called Service Center and I was told I "didn't pay for after-hours access". I found out later entry can be accessed 24/7 via the roll up doors for vehicle access. Parking lot looks like it's been bombed. Asphalt missing and large holes throughout. The construction going on in the building for the expansion of the individual storage units has created large amount of dust and debris covering the items I had in the storage unit. There should have been notice made to renters alerting the fact this would be taking place over the course of several months giving tenants the opportunity to cover belongings.
Robert D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katlyn A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter B
|
Expérience générale
Évaluation :
5
Everything was so nice and clean and the staff was so very friendly
delta w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
bill h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cassandra H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darlene S
|
Expérience générale
Évaluation :
5
I was really surprised at how nice and clean they were .
Eveyln C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAKI M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keisa H
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Tequila S
|
Expérience générale
Évaluation :
5
Very pleased with the self storage experience
Waukesha P
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence H
|
Expérience générale
Évaluation :
4
Moved out because I was paying for climate control and it was always hot and my property was covered In dirt
Michael M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latrisa D
|
Expérience générale
Évaluation :
5
Very pleased and satisfied with my experience
Lawrence H
|
Expérience générale
Évaluation :
4
I was a upset when I arrived and I did apologize the lady worker, but she had an attitude and telling the other co-worker this how the rest of the day was gona be right in front of me after I apologized. Then she took my money she was slinging pen in the cup holder throwing money in the drawer, finally I said i wss sorry again and she was very rude
RENEE R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
RaQuan Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANDRENICA W
|
Premières impressions
Évaluation :
5
Best storage area that I have ever used.
Jean G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUSTIN P
|
Expérience générale
Évaluation :
5
Great experience. No complaints. Personnel very courteous and professional
WESLEY L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathy t
|
Expérience générale
Évaluation :
5
Owners were very sweet and kind very helpful and efficient ❣️
Antoinette B
|
Expérience générale
Évaluation :
5
I couldn't check in on the box at first and when going in the store the associates were all so helpful. My unit was too small and they immediately helped to change out my unit and offered to show me the different sizes to choose from.
Brittany J
|
Online Move In
Évaluation :
5
Best storage facilities I've ever rented. Staff were friendly and helpful. Prices were reasonable/affordable. I will use this rental facility again, if I need storage solutions.
Sheri G
|
Expérience générale
Évaluation :
3
There was a new guy it was his first day and no one to train him so it kinda to a while so the other guy took over for him so it was faster but needs a manager on weekends to train if you have a new person working weekends
Rebecca S
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bailee M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vicki H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anna F
|
Online Move In
Évaluation :
5
Merci
Steven M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meghan J
|
Expérience générale
Évaluation :
4
Access through the large automatic doors are locked when the office is closed so your not able to move anything large in or out of your unit.
Michelle C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Beverly O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald S
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Bobby H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Beverly O
|
Expérience générale
Évaluation :
5
Everything was good
Funelo M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Burt B
|
Expérience générale
Évaluation :
4
THE FACILITIES AND STAFF WERE EXCELLENT. THE ONLY NEGATIVE I CAN GIVE IS THE PRICE. MY RENT WENT UP 2-3 TIMES EACH YEAR.
Britt T
|
Expérience générale
Évaluation :
3
I was charged for the wrong tape. The staff was nice but I had to carry my own things to the vehicle. I had a $7,95 charge that I am not sure about
KATRINA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beverly O
|
Expérience générale
Évaluation :
5
I think the storage facility is very clean, and there was more than enough space in my unit. The only think I'm not to happy about, is that the lock on my unit is a little hard to open and close, and the first two day that I was there, I would put my code in, but for some reason, the alarm would still go off. Other than that, it is excellent!
Jayla E
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Joshua Y
|
Online Move In
Évaluation :
5
The Manager is a good person Mrs Mixon she really take care of her people wish all of them were like her
prince l
|
Expérience générale
Évaluation :
5
Phones and computers were down but they got me checked in.
Ken S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
brandon h
|
Expérience générale
Évaluation :
5
I’m not sure what the CSR was but he was very helpful and very friendly!!!
Debra H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna T
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALVIN B
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
elliott c
|
Expérience générale
Évaluation :
1
Staff wasn’t knowledgeable of anything about uhaul
Darryl M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
James K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth R
|
Expérience générale
Évaluation :
5
UHauls website is not very user friendly for printing receipts. Very frustrating.
CHRIS T
|
Expérience générale
Évaluation :
5
Andrea is the best!
Sydney S
|
Premières impressions
Évaluation :
3
I have had no issues, until recently. The person I spoke to on the phone to yesterday, was rude, and had rude attitude when I asked questions. I was upset when I called. She answered my questions. But, she was not nice.
DEBRA F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN H
|
Premières impressions
Évaluation :
5
The storage locker was easy to rent, I setup everything online. The facility was well lit and easy to access, would rent from them again.
Joshua L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darrell H
|
Expérience générale
Évaluation :
1
I reserved a 5x5 unit online when I arrived there was a lock on the unit I was told "something is wrong with this one or there is stuff in there that's why there is a lock on it" never attempted to unlock the lock. I was given a 2nd unit which also had a lock on it then I was given a 3rd unit which also had a lock on it! Each time the price went up and I had no choice but to pay because I had nowhere else to take my belongings by this time it was time for everyone to go home and I arrived at 6 with plenty of time to unload my belongings before 7 along with the help I was able to find because people aren't just falling over themselves to help anyone these days! Well the man come back after the 3rd unit had a lock and he took the lock off mind you the SAME lock was on all 3 units. He opened the empty unit so I asked about the 1st unit which he then took the lock off and it was also empty! Why he couldn't take the lock off to begin with seeing as how he had the key. We had backed up to the door to unload before any of this happened and while we were dealing with the unit issues they decided to close all the big doors so we were forced to prop the regular size door open to get my belonging inside. I am not normally a complainer I understand stuff happens BUT had he opened the original unit to begin with I could have avoided so much stress! My help was irate and it was not easy to get him to help to begin with. I hate I had such a terrible experience but this could have been avoided so easliy!
Katlyn A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Georgia K
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUTHIE R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Casey R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori E
|
Expérience générale
Évaluation :
5
Very satisfied with the offerings
Richard H
|
Premières impressions
Évaluation :
5
Staff was very helpful and worked well together between facilities. New Asscociate, Clarence, was awesome! Keandra and Andrea and Kamari were great as well. Thank you all for your help.
Tina J
|
Premières impressions
Évaluation :
5
Andrea, the owner, recognized me from previous business with my parents. She is always so helpful and easy to work with. It's obvious she cares about her business and customers. I'd recommend this facility to anyone!
Brady R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HENRY J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOMINIC B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Z
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frederick R
|
Expérience générale
Évaluation :
4
Unit was secure. The lighting for inside the units was almost non existent. But overall, was a good experience. If I had one negative thing to comment (and was a factor in my moving to another storage place), it was that I rented a unit the same day I rented the truck (to have somewhere to move in). It was advertised I could get a month free with a truck or box trailer rental if I also got a storage unit. I was told I could do just that. But when I inquired after I moved my belongings, I was told I did not qualify for a free month because I already had the storage unit. But mind you, it wasn't a previous storage unit, it was a storage unit I rented specifically for this move. A week later, I rented a large box trailer. Again, it was advertised that I could receive a month free of storage. But again I was told I didn't qualify. That was frustrating. It needs to be spelled out that you get a free month when you rent a storage unit AFTER your move (as I was told). But if that's the case, it's nonsensical because I can't imagine moving and not be assured you have somewhere to put your belongings when you arrive. Not a good way to treat a good customer. You can check my account and see that I've rented quite often and spent quite a bit of money on rentals, towing packages, etc over the past 2 years.
Robert S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Rachel S
|
Expérience générale
Évaluation :
5
Very pleased with everything
Lawrence H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie H
|
Expérience générale
Évaluation :
5
All staff were friendly and helpful and they made me feel very welcome.
Jacob B
|
Premières impressions
Évaluation :
1
Unprofessional Customer Service Representative..I was waited on by a young lady on Aug 30th 2022 at 10am . She was very Unprofessional and extremely ignorant.I do not appreciate her Unprofessional behavior..She made the experience very unpleasant. I would hope in the future your company will hire professional and intelligent people who knows how to represent your company.
sidia r
|
Expérience générale
Évaluation :
1
The Storage was excellent..but the customer service was horrible..the cashier I had on Aug the 30th was very unprofessional and Ignorant... I hope in the future your company will employ a better class of people and a more professional customer service representative
sidia r
|
Expérience générale
Évaluation :
3
Unit was too small. I cancelled.
David T
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Breanna K
|
Expérience générale
Évaluation :
4
S.O.
Karen M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ben o
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dortria B
|
Premières impressions
Évaluation :
1
When I tried to get in the storage facility I couldn't because I wasn't told it closes at 10. There were roaches all over me belongings when I came to remove them out the storage room. I still have a hold on my account and it's been a month.
Brittany M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lauren S
|
Expérience générale
Évaluation :
5
I love the location and facility
TONEY F
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
James K
|
Expérience générale
Évaluation :
5
The customer service at the facility was awesome! They were nice and customer friendly.
Mary B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORI D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLYED J
|
Premières impressions
Évaluation :
3
It has roaches and tht was the reason why I move my things out
APRIL H
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bethany S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeoffrey B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alisa C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joy H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danny J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melissa H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nneka j
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheri G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara C
|
Expérience générale
Évaluation :
5
You person duty that day needs a raise. He was excellent in helping me set up our storage room and was by himself working that day.
gregory p
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENEE K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie H
|
Premières impressions
Évaluation :
5
Very nice facility
Darlene C
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cedrick M
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHARON S
|
Expérience générale
Évaluation :
2
there we're charges that were not Correct head others that were with me these issues out and said it was common with U-Haul . tems that were Overcharged for were corrected by U-Haul
PHILLIP O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H
|
Premières impressions
Évaluation :
5
Thanks for all your help Andrea.
Jim
James B
|
Expérience générale
Évaluation :
5
Dry clean and appealing place that as very safe
Cyndi H
|
Online Move In
Évaluation :
2
The inside RV parking was dimly lighted and the overhead door access would stay open or not open at all at times. There was construction ongoing inside during my rental period. A U-HAUL trailer was parked in my spot once. Not the experience I anticipated.
Tracy L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TOBYSHANE L
|
Expérience générale
Évaluation :
3
Our unit wasn't cleaned prior to moving items into it.
Paul H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruth S
|
Premières impressions
Évaluation :
2
Overall my experience was good but there are a lot of issues with the staff. The manager (if it's the same one when I moved my stuff in was good but the other employees weren't as professional or seemed to care about customer service. A few weeks ago I went by there on a Sunday and the doors to the storage facility wasn't opened. I went to the office and the employee there didn't realize the doors weren't opened and said the manager hadn't come to unlock the doors. !?!? This was very inconvenient for me but that's what it is like often at this location.
KAY M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adrian J
|
Expérience générale
Évaluation :
1
Lack of knowledge or care. Lack of true customer service. Will never use or recommend it.
Victor M
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
KIJANA S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy L
|
Premières impressions
Évaluation :
5
Ms Adrian Mixon customer service is like off the charts. She has made my experience with UHaul fantastic. I am a 15 year customer with UHaul and was really contemplating ever using UHaul as my go to service company anymore, because of bad service in the last year, until I talked to Ms Andrea. She is the upmost best customer service oriented person I have ever in the past15 years using UHaul experienced . I have recommended her facility in Pear to every person in need of renting a truck or trailer for their moving needs. Thank You Ms Adrean, I hope UHaul recognizes the value you hold as being an employee of UHaul. Thanks again….R Urbano
Rick U
|
Expérience générale
Évaluation :
5
Andrea was great! Exceptional customer service!
Mel C
|
Premières impressions
Évaluation :
5
Wonderful service. Thanks
Richard L
|
Premières impressions
Évaluation :
5
Very accommodating and the staff was very professional, I am only leaving because we not longer need to store the furniture that was there.
Reshonda D
|
Expérience générale
Évaluation :
1
We were unable to access our reserved storage unit due to a broken hasp. We were told per Andrea Mixon area manager that they did not know when the hasp could be repaired leaving us to scramble to find an available unit at another facility. This inconvenience caused a delay in our entire moving process which the staff Chynna Burk showed little concern and was overall extremely rude. We plan to share our experience on social media as we will never use UHaul again.
Lynda M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kay U
|
Expérience générale
Évaluation :
5
Will definitely use again if the need arises.
Laurin G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Hemphill E
|
Expérience générale
Évaluation :
3
The day I reserved the unit, we were told about the moving truck/getting the month rent free. The staff was friendly and knowledgeable- provided us with information requested, showed us a sample unit, etc... We didn't have a certain timeline to move in, just needed to secure a unit, so I set the date for June 29 and we brought a few little boxes on that date. I asked about the truck again and was told it would not apply since I had already moved in... Our unit is in the very back corner. While it is one of the larger units, it has a smaller door. Lighting is poor. I wouldn't Not recommend this facility to a friend, but it wouldn't be my first choice after my experience in 6/29.
Melissa H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joy H
|
Premières impressions
Évaluation :
3
I didn't receive first month free like everyone else and advertisement stated, Had to be giving a substitute lock and was told to check back..
Karen M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlene D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meghan J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rebecca s
|
Premières impressions
Évaluation :
5
Staff was awesome and knowledgeable.
daphne h
|
Expérience générale
Évaluation :
5
Bathroom was full of trash and out of toilet paper. All else was great. Also the women that was on duty Saturday the 22nd was very helpful, professional and wish there were more employees like that in every business I use.
steve m
|
Expérience générale
Évaluation :
5
Move out date of 5/6/21 is not correct above. Have utilized the storage unit since 2018 and after the second rent increase decided it was no longer affordable.
angela b
|
Expérience générale
Évaluation :
5
I’ve done a lot of moving but I have used this facility like two or three times in one weekend to get moved or one week to get moved the staff is very friendly and knowledgeable and helpful guy joy doing business with them.
Julia M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christy E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brianna P
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelly t
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PHILLIP W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa F
|
Online Move In
Évaluation :
4
Seems you always had to wait for someone to come to the customer service area to help you with your issues. This area should be manned at all times during the hours of operation.
simpson c
|
Expérience générale
Évaluation :
5
I really like having a place to leave good items that I dont want for someone else.
LISA M
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Craig W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANA M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charlene D
|
Premières impressions
Évaluation :
5
Great convenient place. Organized, competent, professional staff and located in safe location. Grounds are spacious. The only complaint is the storage isles are extremely tight (narrow) making it difficult to maneuver large furniture such as sofas.
Rick F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brianne L
|
Online Move In
Évaluation :
1
Candice was worried about were Danika and Amber were. She said they always disappear (from work). Danika was mean and so blunt. Amber was just plain ugly, and rude. She doesn't have any customer service skills. Her mask wasn't even on her face properly. She walks away from her customer when she's suppose to be showing them their unit. (Like you know were it's located already)!
Tanaka R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
santanna w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joinisha W
|
Premières impressions
Évaluation :
5
Really enjoyed storing my RV at this facility. It had everything I needed and wanted. To bad you changed your business plan and eliminated this type of storage. I could also used more notice before I had to move.
James H
|
Expérience générale
Évaluation :
5
Always so convenient to access. Clean and well kept facility. Enjoyed being able to come and go and staying safe while doing so.
shelia l
|
Expérience générale
Évaluation :
4
No problems until I moved out. I swept and left the door open. Then got an email several days later telling me that rent was past due and they are going to lock my unit and keep my belongings. That was funny since my unit was completely cleaned out and swept with door left open.
Misty C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TONDA b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
thomas e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mattie C
|
Expérience générale
Évaluation :
1
Poor customer service. Long waits not enough staffing when there is a line. Rude general manager stood over me as if I was going to steal something. Kicked me out of my space because a little aftersray from an spray can got on another trailer. I simply worked it out with the other customer and the issue was resolved. Instead she kicked me out to the curb
WARDELL J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris C
|
Expérience générale
Évaluation :
1
Poor customer service great secure storage place but the customer service there makes the place horrible simply no people skills at all
Devon H
|
Expérience générale
Évaluation :
5
Best Customer Service I have ever received!!
angel s
|
Premières impressions
Évaluation :
5
The manager Denika is most helpful and provides stellar customer service!!!! Thank you!
joe c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erica D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billy P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles M
|
Premières impressions
Évaluation :
5
Everything went as described. Great job considering COVID 19. Great Experience!
andy m
|
Premières impressions
Évaluation :
4
I cleaned up the floor with my own broom. Someone had raked a pile of trash in the isle and it stayed there until I cleaned it up. Great building, good place to put something you need dry and out of the weather. I would use again if needed.
Rex M
|
Expérience générale
Évaluation :
5
Great customer service at its finest
Devon H
|
Premières impressions
Évaluation :
5
Did a good job
Billy P
|
Premières impressions
Évaluation :
5
The attendant was very helpful make my storage necessities very easy I will do business here again for sure I highly recommend this place.
Sergio R
|
Expérience générale
Évaluation :
5
Very helpful and professional service me and my family always get u-haul for our moving needs this location Excellent!
Sergio R
|
Premières impressions
Évaluation :
5
I was in the aftermath of the death of a loved one when I rented a unit at this location. I could not have asked for more kindness and understanding from the staff and the facility is outstanding.
lisa k
|
Expérience générale
Évaluation :
4
Could not get a receipt at checkout. Was told I would get a email but did not. The only email I received was showing I had missed a payment and was charged $15 late fee. Poor system/need receipt!
NOLAN B
|
Expérience générale
Évaluation :
5
would rent there again
TOM K
|
Expérience générale
Évaluation :
2
The unit was dirty (rat droppings, rodent trap and oil/fluid on floor). Was not cleaned before unit was rented out so I've paid for a unit and not able to store anything until Monday.
ERICA G
|
Premières impressions
Évaluation :
5
Great facility and knowledgeable and vary helpful staff!!!
KEITH B
|
Premières impressions
Évaluation :
5
great
Ashleigh S
|
Expérience générale
Évaluation :
1
I went in ahead of time to reserve my truck and storage unit and last minute I’m told neither one is available
Kayla D
|
Expérience générale
Évaluation :
5
It was easy to access and the staff was very friendly and helpfulness!
Britton G
|
Expérience générale
Évaluation :
5
The general manager was very welcoming and hospitable.
Shevonne O
|
Premières impressions
Évaluation :
5
excellent service !
patterson d
|
Expérience générale
Évaluation :
3
The facilities were well-maintained and clean. However, this U-Haul DOES NOT honor reservations nor do they follow-through with things requested via phone. I do not recommend this location.
ERIC S
|
Expérience générale
Évaluation :
2
Eric Shirley should be removed from the company. He is robbing Uhaul. He will offer to take cash payments and not put a lock on your storage. He offered it to my boyfriend and I told him not to do it.
yaminah m
|
Expérience générale
Évaluation :
5
Thank you for all your help !!!
Fairrah
fairrah s
|
Premières impressions
Évaluation :
5
Great people
Cassandra C
|
Expérience générale
Évaluation :
4
WPbqRadio.com or Dowload the WPbQ Radio App 94,3FM Secret Shoppers Worldwide
Michael R
|
Expérience générale
Évaluation :
4
T
Debra W
|
Expérience générale
Évaluation :
5
Was very helpful in all matter and did whatever it took to make it a pleasant rent. H. C. Perrett
Henry P
|
Expérience générale
Évaluation :
4
I made a reservation that they could not find when I arrived. They did work it out so that I could get the truck and get moved.
Lily G
|
Expérience générale
Évaluation :
1
First unit was already taken. Spent several hours on hold. After that was resolved I didn't get the 24hr access which was requested. This resulted in an extra days charge on my truck rental.
chris s
|
Expérience générale
Évaluation :
5
Great service!
Lacy B
|
Expérience générale
Évaluation :
4
No comment
Debra W
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
