Customer Reviews for U-Haul Storage at East Pearl

1 056 évaluations

4494 Hwy 80 E   Pearl, MS 39208

(769) 972-3385

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(769) 972-3385

4494 Hwy 80 E
Pearl, MS 39208

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I won't be using uhaul in the future

Nicole F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda W. 
Évaluation :
1

Lack of knowledge or care. Lack of true customer service. Will never use or recommend it.

Victor M.  |  Expérience générale 
Évaluation :
5

I rented an enclosed trailer. When I opened the door there was debris all over the floor. I had to clean it out before using. I would recommend cleaning units, making sure they are clean before renting.

JIMMY P. 
Évaluation :
4

The Lady that help me was perfect Very helpful and knowledgeable

CURTIS A. 
Évaluation :
5

Kadeja, the assistant manager, is awesome! She make you feel like you are at Chickfela or Starbucks when handling your reservation and other needs. Great customer service and equipment.

GARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

2 👍

RONNIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE T. 
Évaluation :
5

My begin experience was great. I got in and out with no problem. It was the return experience that was the worst. I arrived at Uhaul at 8:30 am the store did not open until 9:00am. The attendance did not open the store until 9:20am, she was inside just would not open the door. Myself and several others customers were knocking on the door she would not answer. It was to so bad I called the police. I will never rent a truck from that location anymore🙁. She never apologized just said someone else was suppose to come in. That is totally unacceptable.

JANEEN M. 
Évaluation :
1

The delivery experience was HORRIBLE to say the least. I don't think I'll ever use UHaul again.

Bryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISA D. 
Évaluation :
1

You can improve by being honest when a customer checks a truck back in.

JOSHUA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshawa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
1

Worst customer service ever. Employee kids screaming in the building. Made me purchase new ball because mine was a little loose and then their equipment was not in working order but your just supposed to over look that. Never use this place!!!

MASON D. 
Évaluation :
5

Nothing everyone is very nice and the trucks are beautiful and well kept.

CAPRICE B. 
Évaluation :
5

Allow Kadija Jackson to help them. She the best uHaul employee I've ever encountered. So professional and helpful. If I ever have to use uhaul again I hope she's there to assist me.

JOEL P. 
Évaluation :
3

Have available trucks at the locations where reservations were made.

NICOLE B. 
Évaluation :
5

Nothing you guys are the best. All of your people are very friendly and super helpful it can't get any better than my experience. Merci encore.

KENNETH S. 
Évaluation :
1

They confirmed my reservation and said my truck was ready for pickup I get there and they don't even have a 26 foot truck

ELIZABETH R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIJANA S.  |  Expérience générale 
Évaluation :
4

I had to re-enter all info on the app when I came to pick up (before business hours). When I came to return the truck, I parked under the canopy & it said to wait inside the truck but after several minutes, I got out to ask 2 guys standing there talking what I needed to do. One went in and finally a guy came out to check my truck back in.

Sissy L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dee M. 
Évaluation :
2

I think it is ridiculous that at 7:00 am when I went to pick up my reserved trailer that the Uhaul employee had call someone (friend or family member) for them to verify me. After trying 3 contacts she finally woke up my mother to vouch for me. Never mind that y'all already had my license, credit card and vehicle tag information. I'm a 59 year old man, not some teenager. The rental was a 14,95 $/day utility trailer. I have never had to have another person vouch for me when renting anything including vehicles. I did not see this mentioned anywhere when I reserved the trailer online. Not sure if I will use Uhaul again after this experience.

JERRY C. 
Évaluation :
2

The appliance dolly reserved was not there. The store offered for me to go to another location to see if they have one. I'm moving, I don't have time for that.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy L.  |  Premières impressions 
Évaluation :
5

Ms Adrian Mixon customer service is like off the charts. She has made my experience with UHaul fantastic. I am a 15 year customer with UHaul and was really contemplating ever using UHaul as my go to service company anymore, because of bad service in the last year, until I talked to Ms Andrea. She is the upmost best customer service oriented person I have ever in the past15 years using UHaul experienced . I have recommended her facility in Pear to every person in need of renting a truck or trailer for their moving needs. Thank You Ms Adrean, I hope UHaul recognizes the value you hold as being an employee of UHaul. Thanks again….R Urbano

Rick U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerri M. 
Évaluation :
5

The manager and crew are nice and accommodating.

Jody G. 
Évaluation :
3

Make sure you have employees on staff that will help the customers out even when it's ten min to close instead of making passes at women in front of the paying customer.

Michael D. 
Évaluation :
3

They NEVER answer their phone.ZERO excuse for that. The staff - some follow guidelines- most do not. When most do not, it makes it very confusing for the customer,

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEONDRIA G. 
Évaluation :
5

Andrea the manager at this location was excellent and was smiling and friendly. You all need to keep this one. She is an asset to your business.

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger B. 
Évaluation :
5

Andrea was great! Exceptional customer service!

Mel C.  |  Premières impressions 
Évaluation :
5

Great experience!

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN H. 
Évaluation :
5

Wonderful service. Thanks

Richard L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
2

The location owner checked us in. She was rude and irritated that it took me a few minutes to take a picture of my license to upload. I told her I can only do one thing at a time. It's stressful taking on the responsibility of a truck and I needed to make sure we covered all the basis. As an owner she should have better customer service skills.

KRISTINA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALTON W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dorothy S. 
Évaluation :
5

Customer service was fantastic!

JOSHUA H. 
Évaluation :
5

Very accommodating and the staff was very professional, I am only leaving because we not longer need to store the furniture that was there.

Reshonda D.  |  Expérience générale 
Évaluation :
5

Wear a mask.

GEROLD P. 
Évaluation :
1

The store manager, Andrea Mixon, is rude, arrogant and not at all customer focused. An error was made on my invoice, which she processed, and she 1) refused to correct and 2) told me was my fault. I have had two other run-ins with her at a different location, both of which ended in 1) not being able to rent equipment from her and 2) had me travel two miles to rent the same equipment from a sister facility. I have no idea why her manager has not addressed her performance and her reputation is generally known by the other store managers. I will avoid any store I know she is operating.

FRANK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer E. 
Évaluation :
1

We were unable to access our reserved storage unit due to a broken hasp. We were told per Andrea Mixon area manager that they did not know when the hasp could be repaired leaving us to scramble to find an available unit at another facility. This inconvenience caused a delay in our entire moving process which the staff Chynna Burk showed little concern and was overall extremely rude. We plan to share our experience on social media as we will never use UHaul again.

Lynda M.  |  Premières impressions 
Évaluation :
5

My truck return was simple and easy and the employee that helped me return the truck, Brantley, was friendly and helpful. The return process was alot more simplistic than I imagined.

Wesley L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lannt P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lesa M. 
Évaluation :
1

They overcharged my money for the late return fee and have not fixed this issue yet although I immediately contacted them.

JoonYoung L. 
Évaluation :
4

Done very well

ROBERT B. 
Évaluation :
1

The staff is very rude.

STACEY R. 
Évaluation :
5

Awesome! Keep up the gd work

Ronnie M. 
Évaluation :
5

Facility staff were friendly, courteous, helpful. MUCH nicer than staff at my previous UHAUL store in March!

Sheri G. 
Évaluation :
3

Truck was filthy on inside with sticky stuff on dash and windshield. Did not have the equipment requested for an appliance dolly.

KATHERINE F. 
Évaluation :
5

Make sure the A/C works in the vehicle because the one I had didn't have ac and I booked this ahead of time and I'm still trying to figure out why I got one without the a/c working in it

Breanna Y. 
Évaluation :
5

Not a thing

BASIL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
4

When i returned the truck i was totally ignored. Had to track the woman other end of the building.

PHYLLIS W. 
Évaluation :
5

Thank you for everything. Very professional and customer oriented

CAROLL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martavious H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curlandria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM O. 
Évaluation :
5

The customer service is great, the staff is Great!! and very understanding to the need of there customer, I enjoyed the service.

JEROME J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J. Michael B. 
Évaluation :
2

Understaffed. Long wait checking out. Trailer worked well without problems. When returning I Was told that that I would be charged a cleaning fee for the blankets because I did not fold them instead of kindly informing me of the policy or ask me to fold the blankets. And do you really need a folding blanket policy?

ALAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Kenisha is a rock star and should be your employee of the month. She represented your brand exceptionally well. Was personable, helpful and made me feel like a valued customer. Jennifer not so much. Great move and all are happy. Thanks

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY J. 
Évaluation :
5

The lady working was wonderful. She had a huge line but ran two registers at the same time to get the line down. She was friendly and professional.

Rodney H. 
Évaluation :
5

A perfectly well run business. I served by the Owner General manager, her name escapes me right now, she was very delightful. She served me quickly and with a wonderful smile. I appreciate the fact she and her co-worker did not have their faces veiled. I will recommend this location to my friends.

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WALTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YOLANDA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HELEN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRAD M. 
Évaluation :
3

I left my garage door opener in the truck, Who should I contact to recover this item

JACQUES J. 
Évaluation :
5

Great experience

STEVEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sanan A. 
Évaluation :
5

Ms. Jackson was SO WONDERFUL!! Kudos for her for going above and beyond for me. She is a great worker.

Jasmine G. 
Évaluation :
4

The lady inspecting the van when I returned it was a real bitch! She was trying to find any reason to keep my money saying the back floor looked greasy asking what was we hauling, I told her we just picked up a bedroom set from Miskellys and everything was wrapped up and in boxes. The substance was really nothing or clearly some cleaner they used before 😐

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC B. 
Évaluation :
3

Make sure that you test trailer running lights prior to departure.

DANIELLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HELEN G. 
Évaluation :
5

Great job ,,,

Steven B. 
Évaluation :
5

Will definitely use again if the need arises.

Laurin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELEXIS D. 
Évaluation :
5

Super awesome!!!!

JOHN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hemphill E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

This was a very pleasant experience. Andrea Mixon is very professional and extremely nice. This is the second time I have used this facility for truck rental. I will definitely be back and will recommend to others. Thank you for a wonderful experience. Deborah L Young

DEBORAH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDY S. 
Évaluation :
3

The day I reserved the unit, we were told about the moving truck/getting the month rent free. The staff was friendly and knowledgeable- provided us with information requested, showed us a sample unit, etc... We didn't have a certain timeline to move in, just needed to secure a unit, so I set the date for June 29 and we brought a few little boxes on that date. I asked about the truck again and was told it would not apply since I had already moved in... Our unit is in the very back corner. While it is one of the larger units, it has a smaller door. Lighting is poor. I wouldn't Not recommend this facility to a friend, but it wouldn't be my first choice after my experience in 6/29.

Melissa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy H.  |  Premières impressions 
Évaluation :
3

I didn't receive first month free like everyone else and advertisement stated, Had to be giving a substitute lock and was told to check back..

Karen M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca s.  |  Premières impressions 
Évaluation :
5

Staff was awesome and knowledgeable.

daphne h.  |  Expérience générale 
Évaluation :
5

Bathroom was full of trash and out of toilet paper. All else was great. Also the women that was on duty Saturday the 22nd was very helpful, professional and wish there were more employees like that in every business I use.

steve m.  |  Expérience générale 
Évaluation :
5

Move out date of 5/6/21 is not correct above. Have utilized the storage unit since 2018 and after the second rent increase decided it was no longer affordable.

angela b.  |  Expérience générale 
Évaluation :
5

I’ve done a lot of moving but I have used this facility like two or three times in one weekend to get moved or one week to get moved the staff is very friendly and knowledgeable and helpful guy joy doing business with them.

Julia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa F.  |  Online Move In 
Évaluation :
4

Seems you always had to wait for someone to come to the customer service area to help you with your issues. This area should be manned at all times during the hours of operation.

simpson c.  |  Expérience générale 
Évaluation :
5

I really like having a place to leave good items that I dont want for someone else.

LISA M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianne L.  |  Online Move In 
Évaluation :
1

Candice was worried about were Danika and Amber were. She said they always disappear (from work). Danika was mean and so blunt. Amber was just plain ugly, and rude. She doesn't have any customer service skills. Her mask wasn't even on her face properly. She walks away from her customer when she's suppose to be showing them their unit. (Like you know were it's located already)!

Tanaka R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

santanna w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joinisha W.  |  Premières impressions 
Évaluation :
5

The manager Denika is most helpful and provides stellar customer service!!!! Thank you!

joe c.  |  Premières impressions 
Évaluation :
5

Everything went as described. Great job considering COVID 19. Great Experience!

andy m.  |  Premières impressions 
Évaluation :
5

The general manager was very welcoming and hospitable.

Shevonne O.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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