Évaluations des clients U-Haul Storage at I-20 and Pearson

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage at I-20 and Pearson

Cote générale :

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VINCE W.
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Le client n'a pas laissé de commentaire.

MITCHELL W.
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Good customer service

Alan S. | Expérience générale |
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Staff is great and facilities perfect for my needs. I would have like more accommodations for trash, but I understand.

Emily F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MITCHELL W.
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Best U Haul in Pearl Ms to lease a cargo van. Very good customer service. Would do business and will do business again.

Wendy S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MITCHELL W.
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Run by very nice and personable people. Great customer service.

VERLUNDA M.
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Nothing

REBECCA D.
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Le client n'a pas laissé de commentaire.

Richard B.
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Le client n'a pas laissé de commentaire.

James S. | Expérience générale |
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Very professional and assisting staff, clean storage and very secure. Overall a great experience.

Vince S. | Premières impressions |
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Great as usual. I wouldn’t rent from anyone else. The best service and the most reliable truck.

Patsy C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jimmy P. | Expérience générale |
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I appreciate all the help and the friendliness of the works here at the U-Haul storage .

KEAN P. | Expérience générale |
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Friendly staffs. Would definitely this location again if I ever need a storage space in the future.

GLYNDA B.
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Le client n'a pas laissé de commentaire.

ALBERT B.
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Le client n'a pas laissé de commentaire.

REBECCA D.
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Le client n'a pas laissé de commentaire.

Crystal W.
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Staff was friendly and very knowledgeable. I recommend keeping up the great work!!

Lisa B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

REBECCA D.
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Le client n'a pas laissé de commentaire.

KATHY L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Austin D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

GREG H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DEBORAH R.
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N/A

WILLIAM H.
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Accommodating, friendly, & personable staff. Clean, well-maintained vehicles & grounds. Will definitely use again & highly recommend. 5 star.

REBECCA D.
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Le client n'a pas laissé de commentaire.

Lorie T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James A.
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Le client n'a pas laissé de commentaire.

Tyrone S. | Expérience générale |
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Fantastic and even has a bathroom with outside access.

REBECCA D.
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Le client n'a pas laissé de commentaire.

MARSHALL H.
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Very nice people to do business with

James H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Donna R.
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Advise Associates regarding the use of debit and credit card use when customers call for rentals. When I initially called, the associate stated that I could use a debit card to rent. When I proceeded to check out, I was advised that I needed a major credit card instead. This was a major inconvenience!

William H.
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Le client n'a pas laissé de commentaire.

David O.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

Marvin B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Velasquez P.
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Le client n'a pas laissé de commentaire.

Carl P.
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Customer service is 5 star!

Jessica c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES S.
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The first place I went to was miserable. The second which was on White Rd was much better on a personable level. The other place is using this Covid mess to not do their jobs. I have rented U-hauls on several occasions and this was the worst experience ever with U-Haul.

ROBYN J. | Expérience générale |
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The whole experience was great from the beginning to the end. Great customer service and very friendly people. I had rented a U-Haul truck from another place the same day but they didn’t have my storage ready and they were rude. So I went online again found this place reserved the storage and went by. I thought I was going to have the same experience as I had with the other people but I was wrong. The guy was very welcoming, courteous, and helpful. If I ever need anything again I will be using them again.

Ronnie W. | Expérience générale |
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I thought the facility and grounds were exceptionally clean and the staff was so very very helpful and accommodating in every way.

Ian C.
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Le client n'a pas laissé de commentaire.

Lawrence H. | Expérience générale |
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Very pleased with everything. I will continue to use uhaul whenever I need a truck, or a storage unit. Keep up the great work.

Courtney W. | Expérience générale |
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Professional and kind. Always a pleasure going into this store.

MARTHA S.
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Greg Collins is very professional and showed his true compassion for his job and truly cares for his customers and all there needs. He is a huge asset to UHAUL. He also went out his way to accommodate my needs in providing a van for me without any doubt that he could do it. ALL of your employees need to be this way. It's not all about numbers it's being the best you can by putting yourself last and others needs and concerns first. THANK YOU GREG YOU ARE ABSOLUTELY THE BEST!!

ROBERT S.
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Le client n'a pas laissé de commentaire.

Karen C.
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Le client n'a pas laissé de commentaire.

REBECCA D.
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The staff is always friendly and helpful and the van is always super clean.

DEREK H. | Premières impressions |
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I was greatly pleased with the service and storage accommodations.

JERRY L.
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Le client n'a pas laissé de commentaire.

Ashley T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Dennis C. | Premières impressions |
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Really wish the unit had a light in it

Edmund L.
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Le client n'a pas laissé de commentaire.

Robin B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Charles N. | Premières impressions |
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Rebecca is awesome. So kind and helpful.

Milton C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

SHANNON C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Courtney W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

REBECCA D.
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Nothing! These guys do a great job at making sure the van is always clean and ready on time and they are super friendly!

Shane S.
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Sorry I don't remember the name of the gentleman that helped me out Friday afternoon, but I received excellent service! Everything was explained well for me and they were very kind and accommodating! The guys that were there when I returned the van were very kind as well. Great staff you got there! Thank you!

Angela a. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bianca B.
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We pick up truck in Baton Rouge LA; at pick up, staff couldn't find the truck key and tank was basically on empty. Staff didn't know how to properly issue me the truck via computer so she called someone on her cell who completed my reservation. 3 hours later we dropped truck off at Pearl, MS uhaul location and they asked did we hit something because the corner of the roof (driver's side) had damage. Looking at the damage we pointed out to staff that it's pre existing because you can see where a company JD welding trying to fix it. Drop off location will investigate damage. Bianca Brown 6014059757

Ronnie W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kiandria J.
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The service was excellent everyone was nice and understanding.

Steve L. | Premières impressions |
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Very courteous service at check in. The facility was clean and very well maintained.

Robert S.
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Nothing.... Great location and A1 Staff with Rebecca and Greg..

Julia S.
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Le client n'a pas laissé de commentaire.

darryl m. | Expérience générale |
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I feel it is wrong to charge $30 for late fees, I will not recommend this place to anyone I know!!!

Becky F. | Expérience générale |
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Water leaked into my unit and destroyed a mattress. UHaul said they are not responsible. I will tell everyone I know to NEVER use UHaul!

Hanna F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Evelyn D. | Expérience générale |
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We were being displaced by flooding and U-Haul offered their services to the community. So much respect for U-Haul!! The staff were friendly, patient, and professional. The storage unit was clean and well lit. Fortunately we did not have to utilize the storage for a long time but we were thankful that U-Haul came to the rescue when needed. Thank you!!

Doug Y. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Judy C.
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Absolutely nothing. Gregg and Rebecca were the best!

April S.
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Money was taken from my account for a transaction that was not made by me if there is a problem with elderly people working there and not being able to pay attention to what's going on then hiring a younger crew would be more suffice to the customers and I am very unsatisfied with your business!

Victoria G. | Expérience générale |
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It was a pleasure to work with Greg and Becky. They would always go well beyond the scope of requirement to ensure I was satisfied. Thank you!

Julia S.
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This a clean U-haul location with prompt and courteous clerks.

danielle h. | Expérience générale |
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The staff at the facility was extremely friendly and helpful. When I need a storage facility or UHaul rental I will use the I-20 at Pearson Road location . The managers, Mr. & Mrs. Collins are great

Janice B.
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ALLOW 24 HOURS FOR UHAUL RENTAL. OTHER THAN GREAT CUSTOMER SERVICE.

Rhemalyn L.
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Le client n'a pas laissé de commentaire.

yvette c. | Premières impressions |
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Greg was able to help me secure a unit in no time. Very pleasant and courteous.

Mari G.
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Mr Greg is a wonderful asset to this locatation. He is personable, polite and considerate and an asset to your company.

Mari G.
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Le client n'a pas laissé de commentaire.

vince S.
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Everything was perfect. The truck even came with a moving dolly. It was a great experience

Angela N.
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Le client n'a pas laissé de commentaire.

Blythe B.
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Le client n'a pas laissé de commentaire.

John N. | Expérience générale |
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Wonderful people!

Vince J.
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The same as you treated me with Honesty integrity Just plain old good customer service

Samuel S.
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Le client n'a pas laissé de commentaire.

Joseph C.
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Le client n'a pas laissé de commentaire.

Doug K.
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Le client n'a pas laissé de commentaire.

Edwin K.
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Take some lesson from this location. They were extremely accommodatiing. Where everyone else said no we can't do that. This was an truly great American experience? great people.

Lawrence H.
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I really don't see any need for improvement. Very friendly and helpful. Looking forward to doing future business with these fine people. Keep up the work.

Caleb M.
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Le client n'a pas laissé de commentaire.

Don C.
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I tried to use the anytime pick up and the service was horrible waited out in the cold and dark in an isolated area with no security for an hour to get vehicle and was still unable to obtain the truck. Very rudely was told to come back in the morning to show I'd to get it. Had to call and rearrange hires movers which cost me more money. Then when I got to the business later that day I was treated like a child. According to the lady she was not able to look at my Id and state or was me she had to have a relative do that for her. I had to then call and wake people up to get my truck rental. Way too much of a hassle and the company doesn't treat people well at all

REBECCA D.
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The vans here are always clean and plenty of gas so you can just get in and go. The staff is always courteous and provide excellent customer service!

Rebecca D.
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The customer service here is always, always excellent. So many companies have become less about the customer and more about the company. It is so refreshing to deal with a company that is still customer service driven. I have recently changed locations but will continue to use this Uhaul location because of the friendly employees and the excellent customer service they provide.

linda h. | Expérience générale |
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I believe I used this unit for close to three years, and the workers were always professional. The grounds were clean; easy access; good lighting, and the area was secure during and after hours.

Tyrone M.
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Le client n'a pas laissé de commentaire.

sandra w. | Premières impressions |
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Na

KEITH R.
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This was the 3rd location we went to to pick up the truck we reserved at a different location. This survey should ask if the truck was there at the scheduled time/location. I will not use Uhaul again

Greg D.
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The original pickup location was 1012 Hwy 471, Brandon, MS 39042. Upon arrival I was told they didn't have a truck. Both employees were on the phone. They didn't offer to help. They didn't ask me to wait. I was just told they didn't have a truck. I left the location. About fifteen minutes later I received a text telling me to pick up a truck at the White Blvd location. I don't know if the Hwy 471 location was involved. They seemed to not care. eI understand trucks don't get returned, but don't just blow me off. I should have been asked to wait until they were off the phone and then assisted. VERY UNPROFESSIONAL employees at the Hwy 471 location. White Blvd location was VERY PROFESSIONAL, courteous, and helpful.

John N. | Premières impressions |
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thanks

Jeffrey P.
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Very quick in and out service! Super friendly staff!

helen W.
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Manager was nice. There was a question I had that she didn't know the answer to so she made calls until she found the answer.

HERMAN H. | Expérience générale |
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Becky and Gregg were as good as they come. Great business people. They went out if their way to make our experience with U-Haul a pleasure. We highly recommend them.

Mark P. | Expérience générale |
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Storage facilities were very clean and accessible.

Dione b. | Expérience générale |
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Great units!! The staff is nice. I will use this location again.

Doug Y. | Premières impressions |
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Nice friendly people manage this facility.

Curtis G.
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These people were outstanding in customer service. If I ever need another Uhaul truck, these will be the only people I deal with.

bobby M.
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Provide a location closer to residence.

sara H.
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These 2 young men were very nice and polite!!!! I was highly stressed and they were wonderful!!! Thank You!!! Give them a BONUS!!!!!!!!!!!!

Marlo W.
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This location was excellent. Mr. & Mrs. Collins are great!! However, when you call the toll free number to UHaul, you may not always get a customer friendly rep. I had to tell one rep to stop cutting me off and allow me a chance to tell her what was going on with my situation.

Rebecca D.
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Can't think of a thing. This location and its staff are always, friendly and take great care of me.

Ross K. | Expérience générale |
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Great folks!

Dawn B.
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uhaul needs to check there mileage calculator I went over by 11 miles and went house to house

Tequila J.
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Le client n'a pas laissé de commentaire.

Donna F.
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Le client n'a pas laissé de commentaire.

Mary S. | Premières impressions |
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Very friendly and helpful.

Willie B. | Expérience générale |
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Thankz for your service

Joeann R.
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All of the young men at this location were very kind, polite and helpful! A+++ service!

Kevin C.
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Le client n'a pas laissé de commentaire.

Tanya W.
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Le client n'a pas laissé de commentaire.

EVIE H.
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Continue doing what you do!

kenneth e. | Expérience générale |
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Everything was great. Pricing could be a little lower.

Spencer H. | Expérience générale |
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Everyone working was very nice and helpful.

Connie A.
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Le client n'a pas laissé de commentaire.

Almond T.
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They were very friendly and professional.

Tammy C.
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The people that work at both locations in pearl was great.... Went to highway 80 first she walk me through everything and even found me the other uhual place in pearl and did my reservations for me.... When went a got the other place they were really super nice. I will tell all my friends so they can use this location ... Thanks for everything

CHARLTON J. | Premières impressions |
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The staff is courteous and patient during the stress of moving. Also, the facility is very nice and secure.

Anglela W. | Expérience générale |
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Office staff was very helpful and pleasant people. This was my second time storing at this facility. Highly recommend 1-20 Pearl U-haul for your storage needs.

Edmund W. | Premières impressions |
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Very nice people......and helpful

Keith C. | Premières impressions |
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I had a very good experience at this facility. Everyone was very helpful. The move in process was very smooth and we were able to get our unit in very little time. Would definitely recommend.

Valerie F.
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Le client n'a pas laissé de commentaire.

Keith C.
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I had a really good experience at this location. I was actually supposed to turn my rental in a different location, but since I had a storage unit, they helped my turn my rental in at this location. Staff was very friendly and helpful. Would definitely recommend this location.

stan S.
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Le client n'a pas laissé de commentaire.

judy R.
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Le client n'a pas laissé de commentaire.

REBECCA D.
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Customer service is over the top at this location. I would drive by 5 other Uhaul locations just to do business with this one. They are always acomodating and friendly.

Anglela W. | Premières impressions |
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Becky was amazing helping me to decide which size storage I needed.

LaQuessia D.
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Poor customer service!Management is very rude!

Paul A.
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Le client n'a pas laissé de commentaire.

Sheila S.
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Le client n'a pas laissé de commentaire.

tina t. | Premières impressions |
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I was very pleased with the greeting of the staff. The U-Haul storage are very cool and clean. Most of all i'm very pleased with my price for storage unit. Thank You U-Haul of Pearl Ms.

Dale S.
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Your employer tell me to back up, thought he was helping me, I hit a pole, He said, " He thought I was good, don't my father SUV....

KIM S.
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It was a great experience and actually made moving fun!

karl L.
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At this point, nothing. Very clean vehicle and well taken care of! Thanks

Thaddeus D.
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The online check in process was kind of a disaster, but when I spoke with the people at the location, everything else went very smoothly

Michael S. | Premières impressions |
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Guys working at the front desk were very courteous and helpful.

allyson R.
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The manager on duty was so kind and helped me load my dolly into my car. He was on the grounds when I first arrived but came to the door within seconds of me calling the number left on the door. It was a very clean place unlike the other U-Haul I had just visited off Highway 80 in Pearl.

REBECCA D.
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Le client n'a pas laissé de commentaire.

Humberto S.
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Nice people!

Allen L.
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Doing great keep it up.

Robertson H.
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What's the point of reserving and then being told to go elsewhere? Luckily, this location wasn't very far, as opposed to the last time I rented when I had to drive over an hour to pick up the truck. The problem this time was that there was a leak in the truck. Big enough that we could see sky/light. Normally, this wouldn't be a problem except for the fact that it was raining hard off and all on day and it was getting water inside the truck. When we called the location, they said to just tell the drop off location since the truck wasn't being returned to their location.

Mary D.
Évaluation :

We were originally supposed to pick up at Pearson rd and hwy 80. At that location we waited 45 minutes before we were processed and when we were finally processed we found out that there was no dolly and our truck was scheduled to be returned in 5 hours. I had reserved the truck for 8 hours. While waiting the employee never said hey, how are you, I'll be one minute, nothing. At one point during the check in she got up and went outside and checked two trucks in while I sat there wondering what was going on. I've never had customer service this bad. When we got to the new location it was exact opposite. It took about ten minutes start to finish. The staff was friendly and knowledgeable. I will come back to this location for all of my U-Haul needs.

Eric T.
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Le client n'a pas laissé de commentaire.

Melvin W.
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The car Dolly's could use new straps and having a man there to help the customer hookup rather than a weak woman.

Paulette R.
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Le client n'a pas laissé de commentaire.

Lisa B. | Premières impressions |
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Becky and Greg were very helpful and answered all my questions. They were very kind and courteous, which is something you don’t see much these days. I would highly recommend this facility to anyone.

THOMAS T.
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Le client n'a pas laissé de commentaire.

Larry B. | Expérience générale |
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Best storage facility I have ever used. Friendly folks,,clean,secure,,easily accessible. Would recommend to anyone. 👍🖒..LARRY

janay g. | Expérience générale |
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They took care my problems when they a rose. I lost my access could were very helpful in retrieving that

JEFF D. | Expérience générale |
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Love the management. Very easy to speak too.

JOSEPH G. | Expérience générale |
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Always very friendly and professional. Customer service was awesome. Thanks again

EERON P. | Expérience générale |
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Becky and Greg were always helpful and so very nice.

MAVIS B. | Expérience générale |
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Friendly efficient staff. Clean and well maintained. Great job!

PATRICIA H. | Expérience générale |
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I was a client of this storage facility before Uhaul took it over. Uhaul made some changes to the facility but over all it has been great. The staff is wonderful

JENNY N. | Expérience générale |
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My reservation was not able to be filled. The staff did not seem to care. Although it wasn't my job to fix the problem, I was the one doing the creative thinking to solve the problem. Disappointing!!

Ryan H. | Expérience générale |
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Overall a very good experience. I will be back next time we need storage! Thanks! Ryan Haslob

Non reviews have been submitted for this location.

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