Having truck available at location requested The Eastern Washington dispatch requested me to drive to Priest River Idaho for our truck that I reserved 6 weeks earlier . He said it wasn't available and I told him that is unacceptable and he better find one. I did not care for his attitude on the phone.Terry D.
Customer Reviews for U-Haul Storage at North Division
Pour nous contacter
Spokane, WA 99218
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff was patient and helpful. Thank you!Andrew M.
Le client n'a pas laissé de commentaire.Angela B.
Le client n'a pas laissé de commentaire.ALBERT L.
Le client n'a pas laissé de commentaire.Gregory S.
Lower cost per mile.Gregory J.
Le client n'a pas laissé de commentaire.Tom M.
I had to wait 45-minutes to pick up the pre-reserved flatbed trailer. That's a long wait and apparently there's no advantage to booking it ahead of time since you still have to wait in line before you make it up to the desk.Roger B.
Le client n'a pas laissé de commentaire.Maxx W.
Le client n'a pas laissé de commentaire.KRISTINE D.
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.WILLIAM H.
Le client n'a pas laissé de commentaire.GREGORY L.
Le client n'a pas laissé de commentaire.Lana G.
Le client n'a pas laissé de commentaire.Lance M.
Trucks power steering went out it took almost 3 full days to fix. Power steering fluid was all over my new driveway. When the guy fixed it he couldn't completely fix so steering it was awful. Spoke to a employee about it she said keep it until we got the move done then bring back no extra charge. When I took it back they charged me almost $400 extra. I only kept it the 3 days it wasn't drivable. And the guy who checked it in was super rude and talked to me like I was a child. Never had such poor customer service will never be back.Jake W.
I reserved 2 packs of pads but when I arrived at the store I was informed they were out.Mike O.
Le client n'a pas laissé de commentaire.Edward M.
I don't know, free candy? The staff at this location was great - friendly and professional. Just keep doing what you're doing.James B.
Keep up the good job!Christian E.
The gal at the front desk was void of a personality as far as I could tell, but she seemed to know her job and got us in and out fast. No eye contact and no smile though.Vicki S.
I have used this U-Haul location several times and the staff is well organized, knowledgeable and friendly. I will definitely use this location in the future. Thanks U-Haul for helping me with my project.Patrick G.
Le client n'a pas laissé de commentaire.Jeremy M.
Le client n'a pas laissé de commentaire.Ted B.
All awesome!Gibson Q.
BienChristian C. | Online Move In
Le client n'a pas laissé de commentaire.JOSH B.
Busy location but helpful staffCory C.
Nothing everything went very wellLynn M.
Keep up great customer service 👍Glenn B.
Courteous and professional.Randall E.
Le client n'a pas laissé de commentaire.judy C.
Le client n'a pas laissé de commentaire.DENNIS H.
Le client n'a pas laissé de commentaire.Joseph S.
Nothing, everything went above my expectations! Nice store! Very professional personnel!Lisa M.
Excellent service, excellent equipment.Joel K.
Le client n'a pas laissé de commentaire.Melissa O.
Le client n'a pas laissé de commentaire.Aaron F.
I chose the text pickup option. However, it didn't work. They website puts you into an infinite loop: you look up your reservation number. It asks if you're ready to pickup. Which takes you back to lookup your reservation number. Very frustrating. Had to wait in line for about 20 minutes to pickup my truck, the very thing I wanted to avoid. Other than that everything went great. Turning the truck in was smooth and quick.Andrew I.
Le client n'a pas laissé de commentaire.Stephanie Z.
There was not enough customer parking.Robert G.
Twice I have rented your equipment and twice I have been stuck within a half hour of the nearest town with a flat tire and had to wait for hours, this last time I waited for four hours and had to buy tires myself which I still haven't been reimbursed for, that being said I'll never rent from u haul againPhil A.
Great customer service!Sami B.
Le client n'a pas laissé de commentaire.LEWIS M.
Le client n'a pas laissé de commentaire.DANNY C.
Le client n'a pas laissé de commentaire.frank T.
Nothing. It was a smooth rental and the staff was helpful and friendly.Steve M.
Your sites and staff are organized and helpful. Our nearby location iS always very busy with customers standing in lines waiting a turn. I t/hink this stresses your staff as they have forgotten how to smile and go the extra mile to be more friendlyBob H.
Your guy was efficient explaining rental agreement. I appreciate your service.Mary L.
No instructions provided on the 15' truck.Charlotte L.
Everything was wonderfulRobin L.
Good job guysSteve S.
Le client n'a pas laissé de commentaire.Kimber S.
I originally had a reservation at the one at 7028 N Division, and when they had messed up my reservation and didn't have it ready, this location stepped right up and took care of me! I was very impressed!!Tanner N.
Le client n'a pas laissé de commentaire.Nick L.
The equipment was beat up, but clean and functional. I was pleasantly surprised at the quality of service. I usually avoid this location because it has been terrible in the past, but the desk rep was friendly, competent and fast as was the individual who hooked up the trailer.Alan N.
Le client n'a pas laissé de commentaire.Christian A.
Amazing customer service. This is my No. 1 store in Spokane.Jairus O.
Wasn't inside as we dropped off outside the store.TAMARAC R.
all is perfectViktor R.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.monica E.
Le client n'a pas laissé de commentaire.Michael P.
Location was understaffedScott W.
The truck was ready when I arrived. It only took a few minutes to check I and then check out when I returned. Great job. Thanks!Edward T.
Le client n'a pas laissé de commentaire.Ron S.
Le client n'a pas laissé de commentaire.Ronald S.
Manager and location was super helpful!Joseph E.
Le client n'a pas laissé de commentaire.wesli C.
Long wait times.Joe E.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.RAMON B.
You guys always go above and beyond and do a great job! MerciCorrie A.
Had a great experience! Friendly helpful staff. Je les recommande fortement.Geoffrey W.
Le client n'a pas laissé de commentaire.Melissa O.
After an exasperating experience last time, I was hopeful the employees would go the extra mile to provide good customer service at this store this time. However, they did not honor the estimated cost on the order and I ended up paying $200 extra. This store is untrustworthy and I will NEVER use them again!Tami O.
Very fast and efficientSteven M.
Give them back there deposit in a timely mannerPaul H.
Le client n'a pas laissé de commentaire.Sheryn T.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Glen S.
Le client n'a pas laissé de commentaire.Amy D.
Le client n'a pas laissé de commentaire.MARTY M.
Le client n'a pas laissé de commentaire.Anthony B.
The guys behind the counter were extremely rude. Didn't even bring the truck out front for us. The truck only had half a tank of gas, which I think is completely unprofessional and absolutely fucking ridiculous.Tony H.
Le client n'a pas laissé de commentaire.Ray P.
Your employees there were upbeat, positive, extremely helpful, and I'll definitely be a repeat customer!! Thank You for helping my family!!WIlliam M.
It was easy to reserve a truck online and it was ready when we arrived!GraceE C.
Le client n'a pas laissé de commentaire.Edith B.
I ordered blankets and other things with my truck and got none of themJo S.
Le client n'a pas laissé de commentaire.Walter B.
Le client n'a pas laissé de commentaire.JAMES LEE S.
Le client n'a pas laissé de commentaire.Kristi W.
Le client n'a pas laissé de commentaire.Steve K.
Very quick return, very friendly!theodore W.
Le client n'a pas laissé de commentaire.Alex C.
Customer Service was very friendly and answered all my questions. I believe good customer service is the core of a good business and both attendants did a great job with prompt service and a friendly attitude. Merci.Ruby K.
Great staff!Mansour A.
Don't expect any sort of comfortable ride.Richard F.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.SANDRA J. | Premières impressions
A worker named Eric "accidentally" closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc'd on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.Joselyn M. | Premières impressions
Le client n'a pas laissé de commentaire.sally g. | Premières impressions
Everything worked - from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !GLENN M. | Premières impressions
GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.Christopher C. | Premières impressions
Le client n'a pas laissé de commentaire.Richard N. | Expérience générale
I will use you guys again in the future I'm surepaul s. | Expérience générale
Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.John F. | Expérience générale
The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..Gabrielle F. | Expérience générale
I had to ask for someone to open the units. I couldn't secure my unit without help to lock it up.Linda R. | Expérience générale
The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn't call the U-Haul to notify them so they could get one ready, but everything did work out eventually.Jessica S. | Expérience générale
Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.Casey B. | Expérience générale
They took care of our storage needs.Kevin w. | Expérience générale
Everyone was happy to help medonald l. | Premières impressions
Robert and staff are very helpful!!dee j. | Expérience générale
I appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!Kari T. | Expérience générale
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