The truck was brand new and that honestly made the experience so much better than any other time I have rented from uhaul in the past. I didn't have to fight the steering wheel for control from poor alignment like I have before. This was the best rental I've ever had. The entirety of the equipment was well taken care of and the employees made it very easy.EVAN M.
Customer Reviews for U-Haul Storage at River Road
Pour nous contacter
Eugene, OR 97404
(1/4 Mile South of Awbrey Park)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything as asked for!VERNON BAXTER S.
Le client n'a pas laissé de commentaire.Lindsey A.
Le client n'a pas laissé de commentaire.WILLIAM I.
Le client n'a pas laissé de commentaire.BRUCE W.
Le client n'a pas laissé de commentaire.Martha R.
Le client n'a pas laissé de commentaire.CHRISTINA MARIE Z.
Le client n'a pas laissé de commentaire.mike M.
Manager was exceptionally helpful.Craig C.
The personal is not goodArmando M.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.NICOLE C.
If I ever need a storage unit again, I will most definitely be coming back to this location for one. I had nothing but the best service and Calli and the staff made everything very easy for us while we were displaced due to the Holiday Farm Fire. Thank you all so very much!Tiffani T. | Expérience générale
Go a little more in depth with maintenance on your trucksTERRY J.
Le client n'a pas laissé de commentaire.EDWARD Y.
Le client n'a pas laissé de commentaire.Greg B.
Best U-haul location I've ever experienced. The guy who helped with our return was excellent!Donovan S.
Le client n'a pas laissé de commentaire.Lola C.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Carol C.
Very nice, helpful staff. Clean. Large parking lot.Kris E.
Le client n'a pas laissé de commentaire.Felipa F.
The truck was definitely dirty, but that's not a big deal. It got me where I needed to go.Michael D.
Le client n'a pas laissé de commentaire.GENEVA FRANCES L.
Le client n'a pas laissé de commentaire.Laura F. | Expérience générale
Le client n'a pas laissé de commentaire.Chris H.
Le client n'a pas laissé de commentaire.Harley A. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.rhonda m. | Expérience générale
I tried to call was placed on hold for 28 min then hung up on while waiting. I've been to this location. Not a person around and they can't even answer the phone.CHRISTINE M.
Le client n'a pas laissé de commentaire.ron S.
Le client n'a pas laissé de commentaire.Tayler J.
Le client n'a pas laissé de commentaire.Bethany T. | Premières impressions
Staff was stand offish, when I returned the truck he just took the keys and walked out not saying anything,when I arrived no hi how are you but other than that it was fineJohn H.
Le client n'a pas laissé de commentaire.JAMES LEROY M.
River Road was professional and knowledgeable. The facility is spotlessScott D.
I had an excellent experience at your location on River Rd. in Eugene, Oregon. Very professional and courteous staff I loved the experience thank you.Edwardo R. | Premières impressions
Courteous snd efficient staff.EDWARD HARRISON V.
Le client n'a pas laissé de commentaire.William I.
Le client n'a pas laissé de commentaire.RICHARD LOUIS P.
Le client n'a pas laissé de commentaire.Thomas K. | Expérience générale
Le client n'a pas laissé de commentaire.DORIS S. | Expérience générale
Didn't really matter to me but yesterday's van was dirty and my last van rental last week from same facility smelled heavily of smoke with a blunt in the cup holder. But the reps are professional and helpful.DAVID ERIC M.
Don't change anythingFRITZ S.
Excellent,friendly service. Great people working there.KAREN SUE G.
Le client n'a pas laissé de commentaire.Robert H.
I would 100 % recommend this location. My last two moved we have come here and I've honestly had the best customer serviceBRIANNE G.
Easy drop-off. Thank you.jack M.
The staff is very friendly, anticipates needs and has great energy in fulfilling them! So great to work with, and picking up/dropping off the truck on line works so well, provides ultimate flexibility. Uhaul has obviously worked hard to streamline their processes!STEPHAN S.
Great customer service. Fast and friendlyTIFFANY C.
Le client n'a pas laissé de commentaire.Barbara M.
Le client n'a pas laissé de commentaire.tucker a. | Expérience générale
The staff is always kind everytime I rent. I keep coming back based on pleasant service with a smile.CALLI H.
The staff was amazing , very professional, helpful and friendly.Teala M. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah M.
Le client n'a pas laissé de commentaire.TOMMY L.
Le client n'a pas laissé de commentaire.John T. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel H.
Awesome service!!!!!!ANDREW LEE D.
Took a long time to get the truck and they charged for gas even though I put some in. I do not recommend this to anyoneLucas N.
A week prior came in and reserved a 10x10 storage unit and when we came in to get it they didn't have it in the system. Wasted 30 plus minutes sitting with two guys who supposedly put the reservation in the system when they actually didn't. RidiculousShalini R.
Remember when I originally rented the storage unit. The staff was very friendly and helpfulJANE H. | Expérience générale
Nothing. The staff was helpful, friendly and efficient.ALLEN J.
Concerned about the guy who hooked the trailer to my truck. I have an adjustable hitch that was set very high when I came in. When the attendant hooked the trailer to the truck, the tongue was about 8â€ too high. He came in and told me I was good to go. If I wasn't an experienced trailer tow-er, and left with it this would have been a miserable and possibly dangerous trip. I had him unhitch the trailer so I could adjust the ball for the proper height to bring the tongue level. Now I know that most renters don't have adjustable hitches and messing with my truck isn't the attendant's job, but he could see that it was possible in my case to make the trailer hitch more level. He never said a word. I wonder how many other renters leave that lot without even a warning. Just sayin'...Jennifer B.
Best customer service ive ever had w uhaul!!DOROTHY A.
Le client n'a pas laissé de commentaire.Billy H.
Great storage place, safe and secure, temperature controlled, but in the end management was not cooperative because we were going to use PODs for moving cross country. They wanted to place the PODs as far away from the front in the back which would have been inconvenient for loading and if it rained (this is Oregon) damaging. I stated my displeasure and said we spent a lot of money renting 2 units for a year and half to protect our furniture and now they just want throw our furniture out into the parking lot for staging and loading. In the end they put it in the front but as far away as possible. I even offered to cover PODs name with a tarp or they could have parked a truck on each side. Fortunately it did not rain and it worked out other than the extra distance to load. As to the employees they were great, helpful friendly and not bothered by PODs.Warren W. | Expérience générale
Facility looks brand new, staff friendly and helpfulfritz s. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN V.
Cali was amazing! She took care of 5 customers while I was there, gave them all a great experience and did it so quickly nobody had to wait long. I'll be recommending anyone I know to go to the Santa Clara U-haul storeDanny B.
Le client n'a pas laissé de commentaire.THOMAS ARDEL W.
Le client n'a pas laissé de commentaire.DAVID H.
The clerk working was excellent!!!JEFFERY P.
Le client n'a pas laissé de commentaire.WILLIAM B.
Very friendly, helpful, and courteous staff. Facility exceptionally clean.Steve J. | Premières impressions
The truck was clean and ran well. But more importantly, the staff who assisted me on the phone when reserving and at check-in were great. They were super friendly and informative, significantly better than I have experienced at other UHaul locations in the past. Merci.Rick E.
Everything was great, no improvements needed. Merci.JAMES LEROY M.
I would advise people to reserve a head of time.AMY RUTH S.
Le client n'a pas laissé de commentaire.TIMOTHY H.
Facility is large, clean and easy to navigate. Staff is very friendly and helpful.thomas k. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne D. | Premières impressions
Great facility and location. Staff were excellent! Friendly and helpful!TIMOTHY W. | Premières impressions
Thank you Calli to you and everyone at u-haul Santa Clara for making life a little easier during the last 2 years. I have been treated very well by everyone there! I highly recommend your storage facility. MarkMark A. | Expérience générale
Very helpful and friendly staff! Made sure to explain exactly how to get into the facility after hours for storage purposes.Austin K. | Premières impressions
Cali was the best, always understanding and willing to go the extra mile without judgement. Very nice manager.Shelly H. | Expérience générale
Le client n'a pas laissé de commentaire.lora b. | Expérience générale
Never go to the 7th street location in Eugene. I walked in and was just putting my mask on when the associate basically told me to get out of the store for not having it on when I entered. I've never been treated that way over a stupid face covering. We weren't within 20 ft of each other. ABSURDITY! The guy was so rude and angry. I left and went to river road and received wonderful service.Steve M.
Le client n'a pas laissé de commentaire.David M.
The Uhaul wrbsite did not work properly for making a reservation. I drove to the River Rd. location (not convenient to where I live) because your website said they had the covered trailer I needed. Not only did they not have a covered trailer, the agent couldn't imagine the website saying there was one to rent because appatently they are very scarce. I made do with a flatbed but spent a bunch of money on a tarp and tie-downs. Pretty frustrating, but not the fault if the retail store.S CAINE O.
Excellent service à la clientèle.mike M.
Le client n'a pas laissé de commentaire.Haley R.
excellent customer servicemike M.
Great experience!DUSTIN JAMES C.
Le client n'a pas laissé de commentaire.Colleen A. | Expérience générale
Le client n'a pas laissé de commentaire.Heidi G. | Expérience générale
The staff was friendly and helpfulMichael M. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffry P.
Le client n'a pas laissé de commentaire.Elizabeth N.
Gentleman chekxing us in seemed very uninterested, also, paying 120$ instead of 50$ only to be able to return the equipment 9 miles away at a different location is taking advantage of clients. I will stick with glennwood, folks are much nicer, and actually care about our experiencesPHYLLIS LYNN M.
Awesome staff at this location especially Cali. She was handling everything and on top of that since it was cold that morning took the time to start vehicle and warm it up. Thats exactly why I all ways use this location!!!Steven I.
The man who helped check me in was so helpful and awesome.Jennifer m. | Premières impressions
I had a 2 day rental and they called me at 730am and woke me up to tell me I was late returningMATTHEW E.
Everything was great! Thank youMike K.
Hey were amazing,what they did to help us when we were struggling was a blessingSarah B. | Expérience générale
Le client n'a pas laissé de commentaire.JERRY R B.
Ken was great - very helpful!Collin P. | Premières impressions
Le client n'a pas laissé de commentaire.Rhonda M.
Le client n'a pas laissé de commentaire.Devin S.
It was excellent. Truck was very clean and nice.MARK S.
Very nice storage facilityGail K. | Premières impressions
Le client n'a pas laissé de commentaire.JOLENE N.
Le client n'a pas laissé de commentaire.CHRISTINA R.
Drive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.Wendy K. | Online Move In
Out standing employees great place so nice & clean very helpful employeesAngela K.
Le client n'a pas laissé de commentaire.CLARENCE W.
Le client n'a pas laissé de commentaire.Colleen A. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCESCA S.
Le client n'a pas laissé de commentaire.frank K.
They were very helpful and quick to check me outTHOMAS C.
Dealt with 3 different people. All very friendly and easy to work with. Very helpful when I was trying make sure my electrical connections were working. Merci!ALEXANDER YOUNG R.
When you ready the truck for the customer to get into, you should ask yourself would you like to drive this truck the way it is. The truck that was readied for me had been started and waiting for me to drive away. But there was vision-impeding condensation on the rear window and both side mirrors (could have easily been wipe off with a squeegee), and there was dirt on the outside of the windshield passenger's side that the wipers didn't take care of and this dirt film when hit by the sun makes the windshield view opaque. Don't you wash your vehicles between rentals?Lee V.
My entry card did not work so I had to go back to the office in order to have it fixed. The whole entry process was not explained well.michelle Z.
Trailer leaked water at bottom front edge.harold B.
Le client n'a pas laissé de commentaire.Amissa S.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Steven C.
Le client n'a pas laissé de commentaire.MADELEINE B.
Great place to grab equipment.Sheri S.
Le client n'a pas laissé de commentaire.Curtis E.
Your website wasn't working and I got a confirmation email that had the wrong number. I had to call 3 different places to find the right one!ALEYA B.
Le client n'a pas laissé de commentaire.christina r. | Premières impressions
I cannot think of anything.Matthew M.
What a great experience! Nice staff!Rochelle S. | Expérience générale
Clean and easily accessible, and a modern facility. Safe, staff was very friendly. A great place to store your things!Morning V. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannette Z. | Premières impressions
Staff was super friendly and knowledgeable. Facility was clean and warm.Grant A. | Expérience générale
Truly a great set up!Kathleen K. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel R. | Expérience générale
I would never get a storage unit from UHUAL again. When I called for truck rental, they sold me storage. Very misleading unit was given to me. I requested a 10 X10 and had a rental at another facility that I cancelled bc I was told it would be the same. We showed up and it was a 10X7,5 with a column in the corner. Very unhappy with the storage experience and would never reserve with UHUAL again.Claudia W. | Premières impressions
Great location, storage, and staff.Daniel B. | Expérience générale
I appreciate how helpful and friendly the staff were.Paul C. | Expérience générale
Best storage facility in Eugene by far recommend to everyone you won't be disappointed.Tracy E. | Online Move In
Calli is great! In addition to running a tight ship, she is consistently friendly and helpful. By taking the initiative, she made my life moves smoother and that made my life easier -- when I really didn't need any additional stress. Thanks!!!Robert M. | Expérience générale
We used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.janice c. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon m. | Expérience générale
We drove a 26' UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we'd have to move the contents of the 26' truck through a door (maybe 36" wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a 13,00 $ lock order? Obviously things are different here because in Chicago we'd have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn't know that it was important to tell us there was no 24 hr access & we'd have to unload a 26' truck through a regular 36" walk thru door. On a brighter note...the 26' truck was newer & drove wonderfully...so Thank you!Kim C. | Premières impressions
Le client n'a pas laissé de commentaire.Katherine and tyler V. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas J. | Premières impressions
This storage is our favorite because it’s so clean!Garin R. | Online Move In
Le client n'a pas laissé de commentaire.Chelsea K. | Premières impressions
Le client n'a pas laissé de commentaire.david c. | Premières impressions
Le client n'a pas laissé de commentaire.Derek B. | Premières impressions
Le client n'a pas laissé de commentaire.William S. | Expérience générale
Le client n'a pas laissé de commentaire.Sonya R. | Premières impressions
Yes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.Eric T. | Expérience générale
The fact that you do not prorate move out time to me is thievery. I basically paid 90 $for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another 90 $.jerry p. | Expérience générale
Fabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we neededkoll m. | Expérience générale
Le client n'a pas laissé de commentaire.Jack S. | Premières impressions
Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.WILLIAM HENRY Y. | Premières impressions
Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank youSavanna F. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa S. | Expérience générale
You need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.Rodney R. | Premières impressions
Not enough carts and too many people trying to use one elevator,Tracy C. | Expérience générale
I have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!rachel b. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas K. | Expérience générale
This facility was extremely clean and we were very pleased with the security features.Kristin C. | Expérience générale
kevin is awesomeJohn F. | Premières impressions
Le client n'a pas laissé de commentaire.Frank S. | Premières impressions
Brandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents wellMadelyn H. | Premières impressions
Le client n'a pas laissé de commentaire.Nolan S. | Expérience générale
Hand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thinKimberly M. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn D. | Expérience générale
Le client n'a pas laissé de commentaire.Brian W. | Expérience générale
Le client n'a pas laissé de commentaire.Terese K. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID G. | Expérience générale
Le client n'a pas laissé de commentaire.LAURA G. | Expérience générale
Le client n'a pas laissé de commentaire.Debra W. | Premières impressions
Le client n'a pas laissé de commentaire.Dayna C. | Expérience générale
Very efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.Valerie N. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela M. | Premières impressions
I thought the facility was well run and the staff was very enjoyable to work with on any problems.Robyn L. | Expérience générale
Very impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experiencerobin g. | Expérience générale
Staff were wonderful!Brooke T. | Premières impressions
I was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.Camille P. | Expérience générale
Le client n'a pas laissé de commentaire.Ole H. | Expérience générale
We had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn't get everything out with the 26' truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.Jacquelynn O. | Expérience générale
Reasonably priced and very clean, secure, accessible storage facility.Joshua M. | Expérience générale
Le client n'a pas laissé de commentaire.Terese K. | Premières impressions
Cali was very helpful and polite but the nen there are rude very rudemelissa s. | Expérience générale
Le client n'a pas laissé de commentaire.Krysten G. | Premières impressions
The gentleman that helped me was extremely helpful and friendly!! Very enjoyable experienceBrye R. | Premières impressions
The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.david c. | Premières impressions
Staff were amazingChristopher B. | Premières impressions
Your staff has amazing customer service. Keep up the great work.Andrea M. | Premières impressions
Staff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!juanita h. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn H. | Premières impressions
Le client n'a pas laissé de commentaire.Tracy C. | Premières impressions
Absolutely top notch! This is hands down both the best storage facility we have ever used (and we've had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.Jacquelynn O. | Premières impressions
Le client n'a pas laissé de commentaire.hannah h. | Premières impressions
Le client n'a pas laissé de commentaire.Staci F. | Premières impressions
Everyone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fullerconnie F. | Expérience générale
Calli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.christana P. | Expérience générale
The recycling area was genius. I think more places should do that!Danelle R. | Expérience générale
They made moving and storage easy:)Tenacity M. | Expérience générale
good place to store belongingslarry b. | Premières impressions
Le client n'a pas laissé de commentaire.Terry W. | Premières impressions
Great storage facility. It served our needs very well.Stuart P. | Expérience générale
Le client n'a pas laissé de commentaire.victoria g. | Expérience générale
Calli made the selection and check-in/set up very easy and simple.Phillip L. | Premières impressions
The man that helped us was very patient. THank youNORMAN C. | Premières impressions
The entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!Larry S. | Expérience générale
Asked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwingLAURA G. | Premières impressions
The unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjkKathleen K. | Premières impressions
Excellently managed, great facility and location.Eric T. | Premières impressions
Outstanding customer serviveBarry W. | Expérience générale
The lady that took care of my reservation and unhooking the trailer was very nice and helpful!Annelie L. | Premières impressions
Le client n'a pas laissé de commentaire.Tenacity M. | Premières impressions
Le client n'a pas laissé de commentaire.Tara G. | Expérience générale
The unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .Marilyn D. | Expérience générale
Friendly and helpful staff.ETHAN Z. | Premières impressions
Le client n'a pas laissé de commentaire.Julie L. | Expérience générale
So far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connieconnie F. | Premières impressions
I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.Jillian S. | Online Move In
Le client n'a pas laissé de commentaire.Jason G. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
Callie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.kelly r. | Premières impressions
Le client n'a pas laissé de commentaire.Mallery F. | Premières impressions
Le client n'a pas laissé de commentaire.Beryl F. | Expérience générale
Le client n'a pas laissé de commentaire.Kenny M. | Premières impressions
Le client n'a pas laissé de commentaire.cheryl R. | Premières impressions
Staff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.Trisha W. | Online Move In
Perfect location, loved first month free!!juanita h. | Premières impressions
Everything was great . Nice clean and convenient facility.Stuart P. | Premières impressions
I wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!Samantha B. | Expérience générale
The team at this u-haul is great!Jefferson W. | Expérience générale
A wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.Debbie M. | Expérience générale
We had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.Mary A. | Premières impressions
Single female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.rhonda m. | Expérience générale
Le client n'a pas laissé de commentaire.Kirsten K. | Expérience générale
Le client n'a pas laissé de commentaire.will b. | Expérience générale
Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Mercimonty m. | Premières impressions
I was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!Michael W. | Premières impressions
Le client n'a pas laissé de commentaire.Paul F. | Premières impressions
I used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.Abdul S. | Expérience générale
Clean facility, friendly & helpful staff.Cesar L. | Premières impressions
Service above expectations. Calli was very pleasant to work with and committed to customer satisfaction.Theodore G. | Premières impressions
Great experience!Andrea M. | Online Move In
Guys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.john a. | Premières impressions
Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !Jan L. | Premières impressions
have not moved yetBeryl F. | Premières impressions
All of the staff were prompt and friendly. The store manager was especially accommodating and polite.michael b. | Expérience générale
The staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.Shanley F. | Expérience générale
This is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.Kelly O. | Expérience générale
Calli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.Amanda V. | Expérience générale
As good as it could be. Very satisfied.Gerald t. | Expérience générale
Excellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from themPascal C. | Expérience générale
Great placeKathleen D. | Expérience générale
The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.DAVID H. | Premières impressions
Our experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.Adrienne G. | Expérience générale
They were very professional, extremely helpful, and they did an excellent job of explaining everythingDerek W. | Premières impressions
Nice, clean, new facility. Well maintained and helpful staff.Karen A. | Expérience générale
My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.Paul C. | Premières impressions
Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.Jason R. | Expérience générale
Most friendly place to rent from.rufus s. | Expérience générale
From the first contact I had with the manager until my final check out with the desk agent, I couldn't have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️Trish D. | Expérience générale
Excellent service à la clientèleRICHARD V. | Expérience générale
They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!Karen H. | Premières impressions
The storage facility was spacious and the staff did everything they could to help ease the process!Geoffrey H. | Expérience générale
A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?Kai A. | Expérience générale
Very efficient staff, clean building and quick check out. All I could ask from a place.Clinton M. | Expérience générale
If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve doneJESSIE M. | Expérience générale
Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!evonne b. | Expérience générale
Quick and efficient check in process. Knowledgeable and pleasant staffLea D. | Premières impressions
You and your team rock Callie.Patricia B. | Expérience générale
No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++Dawn S. | Expérience générale
Evan was very polite and helpful.Debora P. | Premières impressions
Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.Russell R. | Expérience générale
Secure and well maintainedjean S. | Expérience générale
The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutesElisabeth M. | Premières impressions
Excellent service à la clientèle. I won't use them again if I ever need a storage unit again.chris g. | Expérience générale
Super easy and fast process, friendly staffMadison S. | Premières impressions
The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.Dardo R. | Expérience générale
This is the best storage facility I've ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.Carol E. | Expérience générale
I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.Michael B. | Premières impressions
Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.Pascal C. | Premières impressions
Great service, great facility.Lee R. | Premières impressions
At initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.Carol E. | Expérience générale
Santa Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!colleen h. | Expérience générale
Thank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...Jeanie R. | Expérience générale
U-Haul could not have done better! Everyone was so kind and helpful.David S. | Premières impressions
AucunWilliam S. | Premières impressions
UHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.CHARLOTTE D. | Expérience générale
Thanks for the great service and the great place to store out things. Awesome!Amy J. | Premières impressions
MerciBrenda M. | Expérience générale
great in every way. Nicest storage unit on the planet.ken s. | Expérience générale
Staff was very helpful and friendly.ANTHONY B. | Expérience générale
Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.Angeline P. | Premières impressions
Easy access and great customer service!Rachel R. | Expérience générale
Facilities we're very clean and staff was always professional, polite and more than competent.Eric S. | Expérience générale
Great serviceJULIE F. | Expérience générale
The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce KellyBruce K. | Premières impressions
Calli was great, Thank you!Nell D. | Expérience générale
The set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!terry w. | Expérience générale
The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facilityBruce L. | Premières impressions
Very pleased with everything. Have already recommended and people using.donna s. | Expérience générale
This was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.Alexandria G. | Expérience générale
There was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.Wesley M. | Expérience générale
Have used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.Donna Y. | Expérience générale
Calli was very helpful, professional and accommodating of my needs. The facility is excellent.Karen A. | Premières impressions
Wait time was a bit long, but overall am happy with the service and help I received.Rachel R. | Premières impressions
You have excellent employees.Ryan F. | Expérience générale
Awesomedanielle t. | Premières impressions
Exceptional customer service! Will recommend to friends and others!Jacob W. | Premières impressions
Except for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.Colleen A. | Expérience générale
excellent customer servicedana b. | Expérience générale
Need more carts often not availableMARY D. | Expérience générale
Merci!Gina C. | Expérience générale
Very helpful people and the facility was well organized.John W. | Premières impressions
Calli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience hereRobert F. | Expérience générale
The employees where kind, respectful, and cheerful. Excellent service à la clientèle. The business was clean and organized. Merci.April D. | Expérience générale
I was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.MARY D. | Premières impressions
This facility was immaculate and very well managed! I highly recommend it, if you need storage!shawn w. | Expérience générale
The manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.Shelly C. | Premières impressions
Very Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.William I. | Premières impressions
Great communication and service.Randall B. | Premières impressions
Very friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!KARI R. | Premières impressions
The only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole 40 $from me!Alesha J. | Expérience générale
Callie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!SHERYLL G. | Expérience générale
Great job. Manager was amazingBrandon P. | Premières impressions
Very pleased with service and facilities.donna s. | Premières impressions
This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.Kirsten K. | Premières impressions
Callie very knowledgeable and easy to talk with.Patricia B. | Premières impressions
Calli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!Shawna C. | Expérience générale
Thorough and efficient. Very clean facility.Gerald t. | Premières impressions
We had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.melissa B. | Expérience générale
Courteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.Darrell F. | Expérience générale
Le personnel était amical et serviable. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.shawn w. | Premières impressions
Great facility, heated and covered load/unload area is awesome. Very strong security system.Irene L. | Réservation
Customer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.Robert F. | Réservation
Very friendly and very helpful.Cassandra H. | Réservation
If you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...trocel B. | Expérience générale
the best !!!!!mark j. | Expérience générale
What a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!Karie J. | Expérience générale
EfficientAlexander M. | Expérience générale
The office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.Dayle A. | Expérience générale
Everyone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!DAVID H. | Expérience générale
Welcoming, professional, friendly and curious employeesSHERRIE P. | Réservation
Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!ashley w. | Réservation
Not pro rating monthly fees is not appreciated.Phyllis K. | Expérience générale
Hello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanksgene c. | Expérience générale
Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for useRobyn P. | Réservation
Excellent service from a very kind, professional individual.Karie J. | Réservation
Excellent service from a very kind, professional individual.Karie J. | Réservation
The first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.trocel B. | Expérience générale
It was really nice and clean.Madison S. | Réservation
I have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.Pat M. | Expérience générale
Use this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.Lauren O. | Expérience générale
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