Customer service was kinda lacking. The guy behind the counter was a little curt, took his mask off mid-meeting, and wasn't very helpful when I wanted to drop off the Uhaul at a different location.Patrick M.
Customer Reviews for U-Haul Storage at River Road
Pour nous contacter
Eugene, OR 97404
(1/4 Mile South of Awbrey Park)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fabulous and very helpful employees. Made the rental process very easy and enjoyable.THOMAS W.
Very mixed up about the truck rental but in the end all worked..because I just kept calling.Julie A. | Premières impressions
Loved the service, give them a raiseNEFTALI Z.
U-haul is the worst company I have ever come across. The only business I will be doing with you again is getting my extra month of rent paid back to me, after that, I will go back to referring people to carry their things across country as that is more reliable than U-haul.Derek N. | Expérience générale
Tried to return after hours, your on line was terrible and no one would answer the phoneCynthia A.
Le client n'a pas laissé de commentaire.Lynn E. | Premières impressions
Great experience and well managed facility.sean d. | Premières impressions
Informed drop off location of issues with reservation, not being given what had been reserved, etc. Was met with an uncaring attitude and basically told "that sucks. Have a good day."Joshua S.
First truck they gave me didn't turn over, which was annoying but they quickly gave me a replacement. I'm not so much upset with the location as I am with UHaul overall. The price of the truck was respectable but then 1,35 $ a mile PLUS paying for the gas. And a surprise â€œuhaul feeâ€ when I went to pick it up which was an extra 20 $. Never again am I equating my money on renting a truck from UHaulKOHL CLARK M.
Staff were super helpful! All around easy and stress free.EMILY CAROLYN B.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.CARL GORDON D.
Le client n'a pas laissé de commentaire.Bonnie C. | Expérience générale
Service at the Santa Clara center is excellent... The facility and equipment are top notch and the staff is very friendly and helpfulJUSTIN G.
Put the rentals back to the 80 $deposit and unlimited miles for rentals like it used to be .. it cost us over a 100 $to go get the furniture we were buying and could have had it delivered for 75 $.. besides the inflated prices the customer service was good . Staff was friendly..Will S.
Le client n'a pas laissé de commentaire.LESLIE B. | Expérience générale
Excellent customer service! I had to quickly upgrade from a 15 foot truck to a 26 foot truck and the gentleman at the counter was more than helpful in making this all happen in less than 15 minutes.Mary D.
Great customer service, would recommend this easy location with great staff! I happened to get the manager (or the gentleman who seemed very knowledgeable (sorry I forgot your name!). But he had us in and out in no time. Great experienceJainee E.
Le client n'a pas laissé de commentaire.Julie C.
The front desk folks were friendly on the day of pickup. But that's where my positive feedback ends. First thing I noticed as I was about to drive away in the moving van: the interior of the windshield was dirty. The fees weren't properly explained, so I left feeling completely ripped off. It was like the language used in the fees are deliberately deceptive. After refilling the gas tank, a moving van cost me ~220 $for 24 hours. That's outrageous! Both me and my partner misunderstood how much we should be expected to be charged. This is my second time trying out U-Haul for my moving rental needs, and it's the second time I had a terrible experience. It's highly unlikely I'll be choosing U-Haul ever again.PATRICK D.
Always great service.Ken Q.
Rep was very friendly and was able to help me with all my needs.lynette s. | Premières impressions
Le client n'a pas laissé de commentaire.Dusty B.
Only low note was IT. Was asked to create an online account which I appreciate but after creating it I couldn't even access it once- it kept stating that my username or password was incorrect even though it was saved on my phone so it should have not been an issueemily f. | Premières impressions
Le client n'a pas laissé de commentaire.Patty S.
Everyone we dealt with at Uhaul was extremely helpful and friendly. They went above and beyond. Excellent business to deal withCrystal H. | Expérience générale
VERY helpful employee at the new Eugene facility!!!Trudy J. | Premières impressions
Le client n'a pas laissé de commentaire.alexandria h. | Expérience générale
We have no comments to improve your service, cause all went well for us. Thank you very much.Helen F.
Le client n'a pas laissé de commentaire.gary w. | Expérience générale
I've picked up metal in the driveway, like screws, thin metal 12" rod, things that can puncture a tire. Otherwise it's niceBeckie K. | Expérience générale
Le client n'a pas laissé de commentaire.Thaddeus S.
Staff changed my rental to fit my needs with no problem!Joel M.
Le client n'a pas laissé de commentaire.BRADLEY D.
Very clean and friendly staff.Malissa S. | Premières impressions
continue doing what you are doing; facility was excellent; service was excellent (courteous, respectful, professional and knowledgeable). It's obvious to me you keep the customer in mind. The experience was excellent and the equipment was outstanding.Steven F.
The new GM Trevor was friendly and helpful and the facility was very nice. I'd recommend this storage facility to everyone needing storage or moving services snd supplies.Derek B. | Expérience générale
Very professional and knowledgeable on the equipment!Darren R.
Le client n'a pas laissé de commentaire.MICHAEL ROBERT M.
Le client n'a pas laissé de commentaire.crawford t. | Expérience générale
Le client n'a pas laissé de commentaire.David B. | Expérience générale
Le client n'a pas laissé de commentaire.RANDY JOE B.
Le client n'a pas laissé de commentaire.TYLER MICHAEL S.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.JASON ANTHONY K.
Le client n'a pas laissé de commentaire.William L.
The man behind the counter displays excellent customer service! He went above and beyond to ensure my safety, efficiently taking time and care in setting up my rental. Merci.Sig B.
Le client n'a pas laissé de commentaire.VAUGHN H.
Courtney Geise and Justin Geise are amazing! They were very pleasant to talk to and went above and beyond to make sure I was prepared for my long move to California! They deserve a raise!! Thanks again!ALEXANDER M.
Le client n'a pas laissé de commentaire.GREGORY FRANCIS R.
Le client n'a pas laissé de commentaire.teresa w. | Expérience générale
The truck's alignment is really bad and steering was unresponsive. Constantly had to correct from trying to over correct. Also it wouldn't switch gears well at all.JOSEPH W.
Le client n'a pas laissé de commentaire.eve f. | Expérience générale
I was diverted to this location from 4400 Franklin because the yard was too full. I was not happy to have to drive across town with my wife and three kids because the traffic folks at Uhaul made a mistake. All this after I had a hard time with roadside assistance and a screw in my tire. In the end, it was my time and money wasted because of miscommunications at Uhaul and nobody at Uhaul made an effort to show their appreciation for my sacrifice. The "Poor" rating in this case is not necessarily for the folks at River Road but for Uhaul in general.Randy H.
Le client n'a pas laissé de commentaire.Sandy P.
Le client n'a pas laissé de commentaire.Sandy P.
Le client n'a pas laissé de commentaire.RYAN B.
The staff member that assisted me was excellent!SHAWN RODNEY J.
Le client n'a pas laissé de commentaire.Ken Q.
I was really happy that they let us keep the uhaul a few more days. There was no trouble and the person who helped us was very nice and answered all our questions. I would recommend this office if anyone needs to move. Thank you for all the help. It made moving so much nicerGregory A.
Le client n'a pas laissé de commentaire.Steve J. | Premières impressions
WE were toss around to 3 different locations only to find out we had lost our reservation for a large storage unit. now we have 6 different storage units. We were there for 6 hours unloading to different storage units of a 26ft full trailer.TRACIE AND KENNE F.
Le client n'a pas laissé de commentaire.Patrick S.
They always have what I need with prompt service.Thomas G. | Premières impressions
Staff was niceAngelique G. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH P.
Nothing in terms of improvements. Staff very friendly; fast service. Nice vehicle.todd M.
The fellow on River Road was great. Things went smoothly once we got there. The problem was getting there. It was our fourth UHaul office in our efforts to give back the truck. When I picked up the truck I was told that although I listed Junction City as the drop off location I would be able to leave it at any other store. The website lists a location on Olympic in Springfield. Since this was the closest to our home I went there but they no longer handle UHaul. I went to Glenwood where I was curtly told they wouldn't take it. I was next sent to Hwy 99 but they were closed and the sign said they were only open from 7:00 to 10:00. We were then referred to River Road where, after more than two hours of trying to get rid of the truck we found someone who was helpful and knew what he was doing. After all we went through I would be hard pressed to ever recommend UHaul.John K.
You are simply the BEST!! I can't think of a thing you need to improve..Your customer service is excellent!Janice L.
Le client n'a pas laissé de commentaire.Emmalyn L. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Lottie R.
Le client n'a pas laissé de commentaire.cheryl R. | Expérience générale
The woman who checked me in at the UHaul Center on River Road in Eugene was so cheerful, helpful & hard working that I was impressed very much with her & as well as the overall layout of the Center.Mark D.
All events from first to last contact went smoothly and efficiently.STEVEN RAY B.
This facility is very clean and secure. The staff is knowledgeable, helpful, and friendlyPaul H. | Expérience générale
Everything was great!Keith H.
Le client n'a pas laissé de commentaire.Elijah S.
Le client n'a pas laissé de commentaire.Laureen V. | Expérience générale
Le client n'a pas laissé de commentaire.Jon J.
Le client n'a pas laissé de commentaire.Diane P.
Le client n'a pas laissé de commentaire.Steve J. | Expérience générale
Le client n'a pas laissé de commentaire.David B. | Premières impressions
As far a self storage place - this was an amazing facility. Clean, well lit, staffed with helpful and nice folks. I have stored stuff in the past for both work and personal and this was on a different level then those places. I can't say that is what drew me in at first though, it was the price .. so on top of all of the good stuff above, the cost was very very fair. Who knew you could have both a good price and a top notch place?Guy T. | Expérience générale
sign outside to drop off equipment says to wait in vehicle, but waited 5 minutes and no one came out. Went inside, and there were 4 employees behind the counter and no customers....Michael W.
Le client n'a pas laissé de commentaire.brian t. | Expérience générale
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Harry H. | Expérience générale
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.Kenneth W.
However my rental location was 7th Street and not River Road. It was not until I showed up at 10am that 7th street told me it was at a different location and I should have been notified which I was not. River road said they just received the transfer at 6:30am that morning. That is no way to treat a customer especially one on a tight timelineDean C.
Your staff are amazing and take customer service to the next level. I appreciate their kindness and care as they process my needs.Janice L. | Premières impressions
Le client n'a pas laissé de commentaire.JANICE L.
Le client n'a pas laissé de commentaire.jennifer B. | Expérience générale
Improve your terrible website and reservations department. What's the point of calling ahead or booking onlinewhen the truck I booked wasn't available and the storage unit I booked was already rented to someone else when I arrived. I ended up not having a drive up storage unit which was a nightmare to coordinate with my 6 kids in the car. And did I actually receive a credit for the miles between Canby and Lake Oswego? It was very annoying to add in an extra 45 minute drive while I was trying to move. Uhaul.com would have served me better if it didn't exist at all then I could have just showed up and asked what was available, because that's pretty much what I had to do any way.Jethro H.
The only issue we had was finding the location. Our GPS decided to take us on a merry chase. ðŸ˜³Erin B.
Nothing! Friendly service, clean location, clean truck and fair priced.Rebecca L.
Le client n'a pas laissé de commentaire.DIANNA G. | Expérience générale
Le client n'a pas laissé de commentaire.Kasey J. | Expérience générale
Great facility, but too much walking involved unless you have a storage unit near the front doors or the elevator.Aaron Z. | Expérience générale
Le client n'a pas laissé de commentaire.DUANE FORREST C.
Le client n'a pas laissé de commentaire.JOEL M.
Couldn't have been more impressed with both the service and the facility. I'll definitely recommend it to anybody who asks!Janet M. | Expérience générale
Courtney was wonderful! She helped me out with finding a hitch when I was already having a pretty terrible day between a broken horse trailer and my truck breaking down. I rented the truck from Uhaul and everything was clean and worked well! I was able to get what I needed to done that day.KRISTINA P.
Le client n'a pas laissé de commentaire.Elin O.
Seems like a great storage facility, easy access, climate controlled, and good security. Should be a great place to store my stuff.Robert H. | Premières impressions
Send me my receipt via email like I was told I was going to. Gotta make sure that I was charged the right amount!MARC CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Nora M. | Premières impressions
The Uhaul truck itself drove terribly. The steering was like driving a toy - there was so much play in the wheel that it was nearly undriveable. Driving straight was a definite challenge and I've driven many box trucks in the past. The transmission was noticeably going out as the truck had difficulty shifting gears (even though it was an automatic) and lurched terribly when it finally did change gear. Whether full, empty, with the tow/haul on or off, the truck drove terribly. The location that rented the truck was great. The person I worked with was great too. But the truck was awful.Jessica M.
Le client n'a pas laissé de commentaire.Bernadette D.
Le client n'a pas laissé de commentaire.Angelina E.
Derek was the person to help me with my trailer rental, and he was awesome! Super friendly, very helpful and went over everything clearly.REBECCA JUNE L.
I was pleased with the process. One tire had an issue, but Uhaul took care of it. All customer service individuals were so friendly and helpful. Only thing is that the interior of the truck cab was pretty basic and a little loud. Not a huge deal and probably the nature of the beast. It was clean and got us from point a to point b, so that was awesome.Julia S.
Customer service was very nice and helpful.GEORGE MORONI S.
Maybe you could consider a small refund, rebate, discount on next rental for half day early return. My pickup and return interactions were quick, smooth, and complete! Thank you Calli and crew!RONALD R.
Le client n'a pas laissé de commentaire.Crystal H. | Premières impressions
Attendant was a little slow, kept leaving to do other things, so the check in process took twice as long as it should have.Leigh T. | Premières impressions
This is the safest, cleanest storage complex I have rented from. Excellent service à la clientèle. Well managed with details like arrows to the restroom made the stress of moving easier.Karen G. | Premières impressions
Le client n'a pas laissé de commentaire.THEODORE H.
Le client n'a pas laissé de commentaire.Karlis T.
Le client n'a pas laissé de commentaire.MICHAEL C.
I found an available storage unit on the website, so I went into the facility to take a look at it before I rented it to ensure I could back a trailer up to it. When I went up to the counter, the guy that helped me looked in the computer and said there are no available units. I said I was just online and there is one. He said I can't help you there are none available. I walked outside, I got back on the website and RESERVED the unit that was on there prior to me walking into the building. I walked back up to the counter and said I just reserved a unit. Why tell someone that there are NO units available if there truly are. Word of mouth is better than any form of advertisement, and I assure you, I've let others around me know about my experience and frustration.Melissa B. | Premières impressions
Le client n'a pas laissé de commentaire.MYCHAL K.
Le client n'a pas laissé de commentaire.Loc T.
Justin was stellar upon receiving the van. There was a slight issue which he took care of. I was extremely pleased with the excellent service.Jon J.
Very efficient and helpful.URSULA B.
Put 20 dollars in gas and still charged me 8 fucking dollars fuck you peopleZACHARY C.
Le client n'a pas laissé de commentaire.CHRISTIE D.
Le client n'a pas laissé de commentaire.PAMELA M. | Premières impressions
Justin was very helpful and kind.Grace M.
Le client n'a pas laissé de commentaire.John W.
The best Quick in and out Perfect attitude and availability of vehicles Online check in is very goodDIAA ELDIN M A.
Le client n'a pas laissé de commentaire.BRIAN ANTHONY G.
I told Evan while I was there and will tell you (whoever you are who is reading this) that he made the process of completing the transactional parts of the process pleasant and easy. His attitude was not like I encounter with so many workers these days, one where the worker communicates what is almost disdain for actually being called upon to do his or her job. He listened when I spoke, engaged me intelligently and patiently and communicated the essentials of the process clearly and with a smile. His performance of his job set the stage PERFECTLY for entering a sparklingly clean, well lighted, secure and easy to navigate storage area. I was glad to note also that this is a fire sprinkler-protected facility. That may not mean a lot to many readers, but for someone who worked in the field of fire and life safety for 40 years it made me feel even better about the prospects for the safe storage of the goods I'll be putting in the room I rented. I highly recommend any persons interested in renting storage space in Eugene at the very least visit this property before putting your stuff anywhere else. A renter known in some parts of the universe as The Bluestermanrolland W. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory V.
Corporate office need to help the location with stopping gas theft. They do their best but gas theft takes place regularly and puts undue stress on the personnel. Please invest in locks for the gas caps or a night guard and some motion sensors.Dmitri I.
The online check in process was incredibly convoluted and time consuming.Allison B.
Le client n'a pas laissé de commentaire.Angela L.
Keep doing what you are doing. Efficient from beginning to end and individuals who checked out/in quick to greet and met at the door when I returned. Overall great experience. Merci.Claire G.
Le client n'a pas laissé de commentaire.NICOLE ELIZABETH V.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.JESSICA R.
Le client n'a pas laissé de commentaire.Nicole M. | Premières impressions
My unit wasn’t cleaned out but it was ok enough for me my problem was I reserved it with a month free and when I went to put my stuff in it I had to pay over what I was quoted and why was on myTracy M. | Premières impressions
The employees were very friendlyMatthew H. | Premières impressions
Le client n'a pas laissé de commentaire.Heather B. | Premières impressions
Le client n'a pas laissé de commentaire.jeff l. | Premières impressions
Placed reservations for the largest storage unit only to arrive to be told there were none available. Or the 5x5 size either.. I was there with a full truck and now overwhelmed. Told that the system continues to allow reservations even when they are full so not their fault!!!!. Then he suddenly found 2 mediums size. Now I have to pay for 2 containers. Then I needed a 5x5 which his associate found the next day. Amazingly. I am rating for the people but your reservations system sucks! Looks like those car dealers where you come in for the 400 $model. Then their all sold and you end up buying the 1 200 $model as the next lowest price. Total scam.Elinda G. | Premières impressions
Calli is awesome pure professional does her job very well..Gary H. | Premières impressions
Terrible! I lost the key to the uhaul truck, I got locked out putting the last piece of furniture in my unit, now I have to go back and look for the key, nobody told me I have have limited access being new. I still have a long drive ahead but now that's postponed by hours....Dion M. | Premières impressions
Le client n'a pas laissé de commentaire.Janette C. | Premières impressions
Noticed lots of units tagged for non payment. And units are in high demand.Amy L. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffry R. | Premières impressions
Le client n'a pas laissé de commentaire.WENDY RAE R. | Premières impressions
The staff was so so helpful and allowed us to borrow a dolly for a few hours snd was so helpful!!!!Patricia H. | Premières impressions
For my first time getting a storage unit by myself, I’m really appreciative of the patience the staff exhibited, and look forward to using these facilities in the future.Kayla L. | Premières impressions
Very clean. Secure access. Helpful staff.Paul H. | Premières impressions
Le client n'a pas laissé de commentaire.Lainey R. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID S. | Premières impressions
Staff is always very courteous and helpful whenever I’m there.Peggy O. | Premières impressions
Le client n'a pas laissé de commentaire.Christina G. | Premières impressions
Le client n'a pas laissé de commentaire.Bethany T. | Premières impressions
I had an excellent experience at your location on River Rd. in Eugene, Oregon. Very professional and courteous staff I loved the experience thank you.Edwardo R. | Premières impressions
Le client n'a pas laissé de commentaire.John T. | Premières impressions
Facility looks brand new, staff friendly and helpfulfritz s. | Premières impressions
Very friendly, helpful, and courteous staff. Facility exceptionally clean.Steve J. | Premières impressions
Great facility and location. Staff were excellent! Friendly and helpful!TIMOTHY W. | Premières impressions
The staff was friendly and helpfulMichael M. | Premières impressions
Ken was great - very helpful!Collin P. | Premières impressions
Very nice storage facilityGail K. | Premières impressions
Drive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.Wendy K. | Online Move In
Le client n'a pas laissé de commentaire.Jeannette Z. | Premières impressions
Best storage facility in Eugene by far recommend to everyone you won't be disappointed.Tracy E. | Online Move In
This storage is our favorite because it’s so clean!Garin R. | Online Move In
Le client n'a pas laissé de commentaire.Derek B. | Premières impressions
Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.WILLIAM HENRY Y. | Premières impressions
Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank youSavanna F. | Premières impressions
kevin is awesomeJohn F. | Premières impressions
Le client n'a pas laissé de commentaire.Frank S. | Premières impressions
Le client n'a pas laissé de commentaire.Debra W. | Premières impressions
The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.david c. | Premières impressions
good place to store belongingslarry b. | Premières impressions
Calli made the selection and check-in/set up very easy and simple.Phillip L. | Premières impressions
The man that helped us was very patient. THank youNORMAN C. | Premières impressions
The lady that took care of my reservation and unhooking the trailer was very nice and helpful!Annelie L. | Premières impressions
I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.Jillian S. | Online Move In
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
Le client n'a pas laissé de commentaire.cheryl R. | Premières impressions
Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Mercimonty m. | Premières impressions
Le client n'a pas laissé de commentaire.Paul F. | Premières impressions
Great experience!Andrea M. | Online Move In
Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !Jan L. | Premières impressions
The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.DAVID H. | Premières impressions
Great service, great facility.Lee R. | Premières impressions
U-Haul could not have done better! Everyone was so kind and helpful.David S. | Premières impressions
Thanks for the great service and the great place to store out things. Awesome!Amy J. | Premières impressions
Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.Angeline P. | Premières impressions
The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce KellyBruce K. | Premières impressions
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