Customer Reviews for U-Haul Storage at Sharon Lane
Location en tout temps  |  U-Haul Truck Share 24/7© Location

80 évaluations

211 Sharon Ln   Lake Charles, LA 70615

(337) 436-4646

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(337) 436-4646

211 Sharon Ln
Lake Charles, LA 70615

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Winnifred B.  |  Expérience générale 
Évaluation :
5

Your employer was very helpful to me and I enjoyed talking to him about your climate control and how easy it was to understand how to get in the building. Thank you for your employers.

mary j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

micheal b.  |  Expérience générale 
Évaluation :
5

All staff members were knowledgeable about any business at hand. Thanks U-Haul for helping my family in times of needs.

lita m.  |  Expérience générale 
Évaluation :
5

Really exceptional in helping me obtain unit!

kathleen l.  |  Premières impressions 
Évaluation :
1

This was the worst experience imaginable. From the initial conversation with the staff, storage facility, truck rental, and lastly the GM (Guy) who lacked empathy for my overall experience. Based on the way I was received I would never recommend U-haul services to any of my friends or family. If someone in upper management read these comments please reach out to me. I would be more than happy to provide details. Thanks in advance. Regards, -Derek

Monique B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damita K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHANAE G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qwendolyn D.  |  Expérience générale 
Évaluation :
3

I was reserve a climate controlled unit it was stuffy not cooled and had a leak it was ok not much a/c

Arrika A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RHONDA P.  |  Expérience générale 
Évaluation :
1

ALL of our furniture was ruined, just about everything that we had packed was ruined. Everything that was salvageable was covered in dead roaches, everything else was covered in mold. We didn't even have our boxes in storage for a month and a half, when we called to get help they told us it was our fault for not getting insurance and hung up. We had asked about insurance prior but was told it wasn't needed. The entire unit had holes in the roof, and water damage everywhere. A month and a half of my furniture and personal belongings in storage cost me thousands. I would never recommend this facility to anyone.

ANDREW M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell L W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hilary R.  |  Expérience générale 
Évaluation :
1

Customer service is EVERYTHING. I went in on a Friday and made a payment. Prior to me making the payment I received an email stating that I had two weeks to make a payment before I would be locked out my storage. I made the payment way before that two week mark but a lock was still put on my unit. No one told me Friday upon making my payment that a lock was on my storage neither did they say that it would not be removed after I made my payment. The following Saturday when I went to the storage and saw there was a lock on the storage I immediately went to the highway 14 location and received the WORSE customer service ever. I went into the highway 14 location on that Saturday in hopes that I would be assisted with my concern and issue. Instead, I received horrible customer service from all three of the young men that was working that day. They were very smug and rude to say the least. As i am expressing my concern and how i think they were being unprofessional, the 4th guy, walks up with no uniform on says "Well I think their professionalism is just fine" with the biggest sarcastic smerk ever, and they all burst out in laughter. The whole shift seemed to be very immature and nonchalant with the problem that I had. Stating " oh well ma'am, all of my managers are in Houston and no one will be here to help you until Monday if she feels like going and make her rounds, so I don't know what to tell you." I witnessed this same unprofessional attitudes with the same guy, with another customer on the day that I made the payment. I asked for contact information to higher powers and was ignored. I finally left the building after numerous attempts to get treated with correct customer service. I was finally able to get into my storage on that following Wednesday, which is when I removed all of my things. Because you all do not deserve another dime of my money. My suggestion for you is to hire staff and or train them properly on customer service and how to conduct a business instead of acting like they are in a Frat House. I am very disappointed with UHAUL and took my business else where.

Dena J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOZENIA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deandre s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damita K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Premières impressions 
Évaluation :
1

These units need some serious tlc. My unit has what appears to be mold/mildew at the top wear the ripped insulation is. The door gets stuck everytime I open it, and I have to keep raising and lowering

Shauntel B.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

Retour
Haut de la page