Customer Reviews for U-Haul Moving & Storage at Virginia St

Évaluation :

5

Great service !!

Évaluation :

1

This was the original spot I was supposed to rent from. The customer service rep sent me to another location advising they have the truck I was looking for but when I showed up there was told they did not and where not sure why they would have it.

Évaluation :

4

Provide coffee or the ability to purchase soft drinks for those waiting for installation to be completed. Otherwise, it was a pleasant wait.

Évaluation :

4

Smell of disinfectant/cleaner caused me a headache. It eventually dissipated but was pretty awful.

Évaluation :

5

You are doing great.

Évaluation :

1

I was told when I arrived that the appointment had been double booked by the President of UHaul and that there was nothing that could be done and I'd need to come back in a couple weeks. I'd driven an hour and a half to get to the appointment and they had my contact information could have reached out to me to let me know. In the end after explaining that I needed the hitch by end of week and didn't have another day off to drive back down the general manager agreed to get it done which I appreciated but I didn't appreciate the customer service rep telling me it was more important to keep the hitch installer happy than customers and that not doing so could result in shoddy work!

Évaluation :

5

Everything went smoothly professionals on hand and everything was explained I was quite happy.

Évaluation :

5

Great experience with this U-Haul location. Staff was outstanding; very helpful, courteous, and knowledgeable. The rental and return procedure was easy and quick. Will be coming back for another rental in the very near future.

Évaluation :

4

Clean and repair you trucks truck had loose steering cab smeld very bad of cigerets

Évaluation :

5

These guys were on it. It was a great experience.

Évaluation :

4

Customer service was great!

Évaluation :

5

I have used this location several times over the last few years, and I have NEVER had anything other than EXCELLENT service!!! I can't say enough good things about this locations wonderful customer service.

Évaluation :

3

I checked "NO" for the question were the personnel helpful. The outlet had closed for the evening so there was no one there to help check the truck in, so we simply used the key drop box.

Évaluation :

5

Go through the trucks amenities, and explain to customer any potentials.

Évaluation :

5

All locations here in Reno are great. Good customer service

Évaluation :

2

I had scheduled a couple rentals over a few day span for a move from two different location's. I made reservations online a couple days ahead of time. I went the first day to pick up a cargo van went through the check in process online and went in to grab the keys. There were a couple women working inside whom I explained what was going on. The younger woman began to question why I had two rentals in a manner that I felt uncomfortable and slightly attacked. She then proceeded to tell me that they didn't have a cargo van even though there were 2 there. She told me that there were no vans available. Then offered me a 26ft truck that I was planning to pick up the next day. I explained it was too big for what I needed to do. Eventually we settled on a 10ft truck. I was not happy with the way I was spoken to or didn't understand why I had to be the one that didn't get my rental, as though my reservation wasn't the same as the other people who weren't there. It was already 5:30pm. I was definitely not happy with the situation or the way I was spoken to by the U-Haul employee. I brushed it off and came back the next day to trade the small truck in for a 26ft truck. I was approached by a gentleman and explained what I was doing. He told me that he didn't have the keys to the 26ft truck. He placed a phone call to someone and I overheard him explain that many sets of keys were misplaced. I could tell he was very stressed. I told him that I would just take the 20ft truck. He was very apologetic and sincere and I felt that he was only trying to make things right. I definitely received way better treatment from this gentleman than the girl from the night before. The only positive thing that I can say, is that I was able to extend my reservation. If I was unable to do that I would have lost a lot of my belongings, so that I am thankful for. Girl with the blue hair really needs to work on her customer service skills and making sure keys r put back where they should be for her fellow employees as I got the vibe she was the "boss" at the time. Will never understand why I, the customer who was there couldn't take the van and the people coming later or whatever could have taken the 10ft truck.

Évaluation :

5

Everything went smoothly

Évaluation :

5

Adam was outstanding in his customer service

Évaluation :

5

Adam and Wyatt were professional and helpful at the pick up and drop off.

Évaluation :

5

I was redirected to this location which was great. The Silverado Road location in Reno was not the same experience. The Hispanic man with glasses who worked at that location told me to "go somewhere else" because "I wanted to throw a little tantrum" and said this in front of a host of customers, humiliating me. I had not raised my voice or spoken inappropriately. I was attempting to navigate the differences between my reservation and what he stated was not available. His temper and disrespect was incredibly hurtful and disrespectful. He refused to identify himself, insisting "he was at the top" and allowed me to believe he was Miguel the general manager instead of owning his actions after I said I would be contacting customer service.

Évaluation :

4

There was an employee that needs to improve the customer experience by not cussing. But be a young lady! Without the nasty mouth!

Évaluation :

5

Great service

Évaluation :

5

It was excellent thank you

Évaluation :

5

There are at great people and u like to said thank you to Adam who take my order and my appointment is nice person he can help he costumers with no problem try everything to make people happiest!!

Évaluation :

5

Na

Évaluation :

5

As I was departing I told the manager and an employee that this U-Haul location was by far there cleanest and most well run of any of the locations I have used in the past. It was well worth the additional miles I drove to get there. You should be proud of these personnel. My pleasure doing business with this company and I shall return to this location if in need of your services !

Évaluation :

5

Super friendly and helpful!

Évaluation :

5

please tell customers about the "tow/haul" switch on the trucks. This is a real inconvenience to new drivers and uses more gas and higher RPMs. Educate your customers before they leave the yard.

Évaluation :

5

Owen provided excellent customer service.

Évaluation :

5

Always a great experience at this location.

Évaluation :

5

The staff and GM Owens were kind, professional, and accommodating. Thank you for a move made easy!

Évaluation :

1

Poorly trained and stupid attendant. Thought a dirt spot on inside of truck was "oil"… didn't have anything but clothes and glass dishes in the thing. Wanted me to pressure wash the truck or charge me! I roared and she gave me the stupid lecture on "check your truck before you drive away"… I DID and saw the dirt …so what? It's a truck… not a table for food serving. I rubbed my finger on the spot… dry old dirt spot ..no oil smell even … makes moving even more miserable. Her boss was arrogant and rude so lousy experience!

Évaluation :

5

The van was clean enough, except for the windows (windshield plus driver and passenger windows). The inside of all the windows were worse than the outside. It's like they had been 'cleaned' with a dirty rag. I had to clean all the windows, both inside and out, before driving the vehicle very far.

Évaluation :

1

I returned the truck on Sunday at 5 pm that was due on Monday at 9 am. An agent called on Monday frustrated, asking where the truck was.

Évaluation :

4

The app is okay, but the check-in/check-out process with all the picture taking was tedious, if not outright broken completely. I would take the requested pictures only to have them deleted by the system every time I would submit them. I was unable to fully return my truck online because app wouldn't accept any photo submissions

Évaluation :

4

Good as is

Évaluation :

4

I was quoted 1 1/2 to 2 hrs, and it took 2:45 with no warning. Waiting room was clean and neat, and the service people very friendly and polite.

Évaluation :

5

Of all the U-Haul stores I have been this is one of the fastest in service plus the people who works there all of them were excellent Thank you all a 10 stars place.

Évaluation :

3

I love your Car Haulers, so easy to load and tow. Can I buy one ?

Évaluation :

2

The lady working behind the counter was very rude and had a very bad attitude. I had issues with the app to verify the truck. And I was asking her a question and her response was to take my own f***ing pictures For my record. And because of her how rude she rude she was, i will go to a different location.

Évaluation :

5

Excellent customer service. I really appreciated them being open during the snow storm.

Évaluation :

5

The crew at the moana location made the whole process smooth.

Évaluation :

5

I was greeted right as I walked into the store and was helped through the mobile pickup process.

Évaluation :

2

Make the online reservation a quicker process when arriving at location employee was on a personal call the whole time complaining about people coming in. Also I got pulled over because the trucks tail lights were out and the driver door wouldn't close. Maybe do a better check after each use

Évaluation :

3

This location is typical of most rental businesses, with equipment semi organized around the yard. Appears that employees are allowed to park in spaces that should be reserved for customers. The trailer I rented had probably six used Kleenex in the back along with some other loose debris that blew out as I drove to my destination. The person working the counter when I checked in, appeared to be very knowledgeable about the process's, as she needed to explain information to another associate. She was however a total bitch and a half and very rude during the entire rental process, and while connecting the trailer to my vehicle. I will avoid this rental location for future needs, and will not recommend this location to anyone.

Évaluation :

5

Beth and Adam were great! They had an angry customer before me telling them nasty things, they kept their cool as employees and treated me like nothing happened before their incident. Truly professionals.

Évaluation :

5

Give Adam a raise he works his butt off and he's the best one you have. It's not the first time I've dealt with him and it's not gonna be the last.

Évaluation :

2

Well, for starters I am being OVERCHARGED and fully intend to follow up with the place asap/ later on today or sometime this week. They were not as courteous as they could be upon my return and seemed confused by my contract. It seemed my contract was extended yet it wasn't because the paper print out I have specifically said on the 19th; I was unable to return the truck on the specified time on 19th - however, when I called and spoke to a man who answered on the 18th and asked if I could return later on 19th I was told that it's fine and no incurring charge would be rendered due to this. I couldn't do it due to work obligations and time constraints. This is frustrating and now on my online banking it appears they wanna charge me in total over 200 dollars for two days and I brought it back with a full tank (after a slight misunderstanding there) and cleaned up the truck as is required. This is preposterous and absolutely ridiculous and I intend to speak with someone about this very soon. All of this has just added and compiled more stresses that I am already experiencing due to moving and they need to be professional and courteous to those giving them their business in a polite manner, I'm js because this is just bad-bad-bad. Thank you for your time and attention, Christopher Shepherd Cell: (530) 848- 8132

Évaluation :

5

One of the workers there was very excellent he helped me out when I called him asking if I can extend my U-Haul truck very nice guy.

Évaluation :

5

Great service and good equipment and good pricing. I was going to buy a trailer, but renting from u-haul makes way more sense.

Évaluation :

4

Appliance dolly was broken

Évaluation :

3

One service rep was pissy and acted like I was inconvenienceing her by needing things. But one was great. So it is a mix.

Évaluation :

5

All was ok as is... Drop off was earlier than opening, but someone came to pick up the keys from me.

Évaluation :

4

The truck was clean on the outside. The trailer was really dirty with caked sand. The straps to secure my car were so gritty that I could barely use them. The sand made it near impossible to release the tension. The pick up and drop off was very efficient. I will use u haul again when needed.

Évaluation :

5

Organized, clear instructions, the guy was very nice and acknowledged the vehicle was damaged. He pointed out where there was damage inside of the truck. I would really appreciate if someone followed up with me about this so I may file a claim for my damaged items

Évaluation :

5

Thanks and God bless you 🙏

Évaluation :

5

This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Évaluation :

1

Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Évaluation :

1

Rude employees, nobody knows their job l, they over charge and I've had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!