Le client n'a pas laissé de commentaire.Antonio B. | Premières impressions
Customer Reviews for U-Haul Storage & Moving of Downtown St Louis
Pour nous contacter
Saint Louis, MO 63102
(@ Spruce St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Nick J.
Erica was extremely friendly and fun to chat with as we wrapped things upAndrea H.
I had the roughest day, the service at the Tucker location was wonderful. The young lady at the desk and her gentlemen helpers were a breath of fresh air. All three of them were helpful and full of energy. I appreciate them and all that they did for me. On return the same young lady was there with the same amazing service, she had a new helper and he was just as nice and helpful as the first two. I will definitely use this office again my daughter has to go back to college in the fall. Thank you for the wonderful service.Niketta T.
Le client n'a pas laissé de commentaire.Carla C.
Le client n'a pas laissé de commentaire.Michael F.
Truck was dirty with broken pretzels on floor and smelled from cigars and cigarettes,. Staff was very pleasant!STEVEN S.
Staff was extremely rude and uncourteous and when we tried explaining to them that the passenger side mirror moves everyrime u shut the door u need to readjust it they were trying to say we broke it?? We were trying to tell them it needed to be fixed for the next person?? We would never recommend this location to anyoneMichele J.
Le client n'a pas laissé de commentaire.SAVANNAH S.
The best Uhaul operation I have done business with from truck rental to storage units to buying and returning boxes. Really terrific. Erika has a great customer focused attitude and is worth investing in. I can tell she wants to learn and grow with the company. Bryan SamsonBryan S. | Expérience générale
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.La Tonya J.
I was Double charged and the gas â›½ wasn't correctJerel M.
Le client n'a pas laissé de commentaire.Mary W.
Great city location and the staff was fantastic!Joe V.
Not a thing this happened to be the finest service I've ever had from a U-Haul location. Erica went above and beyond she is a great asset to your companyThomas N.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Ruth M.
Noone was there when we dropped it off. But was able to dropoff without any problems.DEBRA D.
Le client n'a pas laissé de commentaire.TATIANA M. | Online Move In
Le client n'a pas laissé de commentaire.Latonya W.
It was a little hard to figure out where to go at first, especially not being familiar with the area. Personnel were very helpful and courteous.Mark M.
Parking around this place is hard to come by unless you want to pay by the hour. I tried to check in with the app, but half way through it stopped working. The employees were helpful and friendly, though.Adam S.
Le client n'a pas laissé de commentaire.Kelly H.
Le client n'a pas laissé de commentaire.Kor'Ree M.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.jacqueline Y.
Keep up good work and positive attitudeCynthia M.
The van did smell like smoke. The young man that was helping me was wonderful, positive, funny and on top of the work! Looked like they were a bit under staffed as he was answering phones, checking me out and running to get vans so no one was around when I walked in. He and another lady came back from helping someone and then helped me. Thus, one more person that stays inside or something could be useful.Jessica T.
Le client n'a pas laissé de commentaire.Rachel S.
Le client n'a pas laissé de commentaire.Melaneece J.
Le client n'a pas laissé de commentaire.DAVID MERRITT W.
Every aspect of my experience was great, from the reservation to the return of the truck. The workers were polite, very helpful to make sure I had everything for my move, I wouldn't change a thing.Lisa W.
Attendent very helpful in getting my motorcycle loaded onto the truck.David R.
This is my local U-haul that I have rented from for several years the difference between the two is like night & day. Jared the manager has set the standard that I measure all of the others by. He could give the pick-up dealer lessons on how to run a tight ship.ROBERT F.
The system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.peggy m. | Premières impressions
Muchas gracias estoy súper contentaYAIMET L. | Premières impressions
Le client n'a pas laissé de commentaire.Derick D. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.Andrea W.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Walter P.
I felt my service was excellent. It's not that often that I go to a business and a black Customer Service Rep or Cashier give me excellent service. It's very rare blacks gives excellent service. Please go to the 418 S. Tucker location. Very nice employees.Darlene B.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.Kristen H.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Shakiyla H.
Le client n'a pas laissé de commentaire.Monika C.
Le client n'a pas laissé de commentaire.JAZMIN B.
I rented a 15 foot truck. The person who helped me pulled the truck up, showed me the condition of the bag of truck and sent me on my way. I had no chance to ask any questions about how to operate the truck. The lights, radio, what to do if issues. The Uhaul I returned the truck to spent more time checking the truck in, was more thorough, then the place I picked up the truck.Cynthia B.
Le client n'a pas laissé de commentaire.MARSHIANA S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Michelle b. | Premières impressions
Le client n'a pas laissé de commentaire.Hector J.
Le client n'a pas laissé de commentaire.Elisha G.
Keep up the good workAriana N.
Le client n'a pas laissé de commentaire.Tiffany J.
great location and great staffAvery H.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Joseph B.
The location that I went to was well kept and clean. The trucks were extremely clean and I did not have any issues with sitting in them. Keep up the good work. I will recommend the Tucker location to anyone that ask about U-HaulFelicia L.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Mesha G.
Le client n'a pas laissé de commentaire.LA TONYA J.
Le client n'a pas laissé de commentaire.SHANE B.
I usually dont leave reviews but the girl that help me was amazing I hate I don't know her name but she know who she is I rented a trailerAndrea B.
Le client n'a pas laissé de commentaire.Reginald B.
The manager is especially very helpful, patient and he is always polite. Thank you again Jake!Delores W. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon L.
Le client n'a pas laissé de commentaire.Peter K.
Fast Friendly Helpful.Vicki H. | Premières impressions
Le client n'a pas laissé de commentaire.Vicki H.
Le client n'a pas laissé de commentaire.Jocelyn G.
Le client n'a pas laissé de commentaire.Lawrence W. | Premières impressions
The best U -haul serviceKirk B.
I am well satisfied.KENNETH B.
Le client n'a pas laissé de commentaire.Warren M. | Expérience générale
I have moved 26 times and used uhaul storage and rental truck services for many. This is the BEST and most efficient location of any I have used across the country. Jake has built a great team. Erika should train others in customer service as she is that good. Terrific operation.Bryan S. | Premières impressions
Keep up the good workCORTNEY M. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES B.
Excellent service and convenient pick-up, I will be back. Thank-You!Guy W.
Le client n'a pas laissé de commentaire.Doug R.
Le client n'a pas laissé de commentaire.Psuls D.
All matters were definitely properly taken care of - all Staff Members were absolutely helpfuldaniel d. | Expérience générale
Le client n'a pas laissé de commentaire.Tony W. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan C.
I have been using this location for a few years. I was saddened by how cold I was in there, I have anemia and was super uncomfortable while checking out. It's not good when you walk inside and it's colder than outside.ðŸ˜'Shabibi M.
The uhaul given to me was padlocked. It made the move extremely inconvenient as I had to find bolt cutters to get the lock off before I could begin the already stressful process of moving. When I called the uhaul location they offered no solutions or apologies.Honesty S.
The woman that helped me at this location was not willing to do much work. She wasn't very friendly and it seems to be how many customers feel about her service. If she's the representation of the business, I wouldn't return. Everyone else was very helpful and friendly.MICHAEL T.
Always great equipment no issue's.The staff is fast and friendly and treats you with a customer first mindset.Richard W.
Jake at the Tucker location saved the day after I encountered a major problem at another store. He took excellent care of me and saved me some money in the process. This will be the location I send my friends and family to from now on!Lacey R.
Clean the truckKERRY F.
I have two storage units at your location as well as having rented a couple of vehicles. The staff are lovely. I recommend you all the time.Irene A.
Le client n'a pas laissé de commentaire.Robert C.
Usually the equipment is clean and ready to go but no system is perfect.I'll continue to rent trucks again from this location.RICHARD W.
Le client n'a pas laissé de commentaire.michele D.
I had to change the truck I use twice and settled for the last one bc I had timeframes under dude who picture is display for that location I think he's the manager was rude and went to back s as Nd forth with me about the unkept maintenance on these trucks interior and exterior it was horrible and the engine made the trucks run horrible I still have videos of every truck I recorded that was not up to part the second one he said he had a mechanic to look at it last week so I k ew I wasn't exaggerating these problems I didn't know that only he did but he still chose to go back and forth with me after admitting that that's the worst location to visit hands down Worst experience ever!!!!!Racheal W.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Phil G.
OMG!!! This location is incredible! The staff is ALWAYS friendly and seem happy! I just moved all my stuff out of my storage unit after holding it there for 3 years and all my stuff was exactly how I left it. Thank you U-haul! 100 % Satisfied!!!Daniel P. | Expérience générale
This U-Haul location is consistently one of the best I have visited with super clean equipment and very helpful staff. Je la recommande fortement.Kevin U.
Le client n'a pas laissé de commentaire.carlos Z.
Ericka is always a joy to work with her customer service is stellar and a super star at what she do. This is my second time renting from this location and I came back only because of Ericka customer service.Ernest A.
Le client n'a pas laissé de commentaire.Gregory S. | Expérience générale
Shauna, who delivered and picked up the UBoxes, was amazingly helpful in placing them exactly where we needed and even helping move the last thing out of the last box when we were not quite done! The office staff was great too.Marc B.
Very nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this locationRandy M. | Premières impressions
I didn't feel safe relative to covid protocals when I visited this facility. Shared concerns and was not acknowledged. Wait times whenever calling for assistance were ridiculously long. Otherwise positive experience. ThanksGayle R. | Expérience générale
Le client n'a pas laissé de commentaire.chalah g. | Premières impressions
The trailer was clean and the customer service was excellent,very pleased and will use again when needed.Eulanda F.
Great product, knowledgeable staffArthur C.
The person that accepted my truck return, Erika Meeks, was great. She was very helpful and friendly.Theodore M.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Vincent E.
If the driver's side door sealed fully and the speakers in the driver's side door worked, it would have been an acceptable experience. If the seats were designed to support the back, it would have been a good experience. Also, the tires were bald and we drove through a snowstorm; it felt as if the truck was trying to drive off the road. Finally, the minimum rental days policy is stupid. There is no scenario in which I would take more than 2 days to drive from St. Louis to Denver. Requiring a 5-day rental is clearly a money grab. And the environmental fee is BS. I looked into it, and Uhaul uses the money to retrofit its fleet, which clearly is in Uhaul's own interest. Just roll it into the rest of the fee, WTF.Sam J.
Clean more and check rateschelsea M.
The staff was friendly and professionalMarsha W.
Quick overview of vehicle features. I couldn't find how to deactivate emergency flashersLasonia F.
Only comment, from being out of town, better signage.Kenneth K.
Le client n'a pas laissé de commentaire.Cassidy P. | Expérience générale
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.MARYBETH H. | Premières impressions
I'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6daniel d. | Premières impressions
Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!latonya j. | Premières impressions
Le client n'a pas laissé de commentaire.Lenora B. | Expérience générale
Le client n'a pas laissé de commentaire.Sunsirea T. | Expérience générale
Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.elvira f s. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel W. | Expérience générale
Great service and I feel that my items will be safe for my storage unitAndre T. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrone B. | Expérience générale
Great storage experience from start June 2019 to finish September 2020. Merci.janice m. | Expérience générale
Staff is extremely helpful and courteous to customers including myself. I've used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!Carlos F. | Premières impressions
ExcellentMelvin I. | Premières impressions
Le client n'a pas laissé de commentaire.Mary G. | Expérience générale
Everyone was great!!!. Everytime I came in it was great.Priscilla H. | Expérience générale
Staff was very helpful, and the building being a refurbished shoe factory keeping a piece of history alive is really cool.steve s. | Premières impressions
The area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.Danielle T. | Premières impressions
Le client n'a pas laissé de commentaire.John F. | Expérience générale
The staff was super friendly and made the process of moving feel a little less stressfulTARA F. | Premières impressions
My experience and expectations were awesome.monica m. | Expérience générale
Le client n'a pas laissé de commentaire.Naomi H. | Expérience générale
Easy access convenient location. Great staffCamille M. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel B. | Expérience générale
The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.Monisha S. | Online Move In
Definitely the best storage i have ever used.orlando S. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas S. | Premières impressions
Le client n'a pas laissé de commentaire.Chrissy H. | Premières impressions
Le client n'a pas laissé de commentaire.LISA L. | Expérience générale
Le client n'a pas laissé de commentaire.alexis g. | Expérience générale
I would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facilityLeroy P. | Premières impressions
Le client n'a pas laissé de commentaire.Josh L. | Expérience générale
Le client n'a pas laissé de commentaire.Lavonne B. | Premières impressions
Le client n'a pas laissé de commentaire.Marie S. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher B. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon H. | Expérience générale
Employees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.Stanley M. | Expérience générale
S.O.Delores W. | Premières impressions
Very good friendly and helpful staff.Charles V. | Expérience générale
The staff had great customer service. This was my first time using U-Haul and didn't know the process of renting storage/equipment, but they made it easy to understandMatthew F. | Expérience générale
Staff at the location in downtown St Louis is incredibly helpful and very professional.Scott B. | Expérience générale
ExcellentPierre F. | Expérience générale
I'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend themJames B. | Expérience générale
GM Very Helpful..John V. | Premières impressions
The gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.Christy H. | Premières impressions
My experience was easyMaria W. | Expérience générale
Staff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn't and had to add that on. Also mad they wouldn't refund me half a month after I moved out.JEREMY S. | Expérience générale
Awesome everytime i use them!Tara F. | Premières impressions
Great facility. Easy access and use.Stephanie K. | Expérience générale
The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.Scott B. | Premières impressions
All my needs were met without question. All employees were courteous and knowledgeable.Paul W. | Premières impressions
Absolutely perfect experience. The onsite manager was helpful and professional.Carlos S. | Expérience générale
Excellent and professional workers.Charles V. | Premières impressions
Excellent discount no payment on 1st months rent 🤗 👍michael w. | Expérience générale
The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.Joe R. | Expérience générale
Keep up the good work🥰🥰🥰PRECIOUS C. | Expérience générale
This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Fortement recommandé!Kelly K. | Premières impressions
When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !Brandy C. | Premières impressions
The customer service representative was very rude when I was moving out of the unit.Robert F. | Expérience générale
No hassle. Staff was nice and professional. And, The service was very fast.derrick m. | Premières impressions
Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.Kayira O. | Premières impressions
nice facility and good, friendly staff!Shannon W. | Expérience générale
I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.Barbara J. | Premières impressions
Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty badSaid S. | Premières impressions
Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!eugene G. | Expérience générale
Great staff!Bhavik M. | Premières impressions
10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.WONDA O. | Expérience générale
Outstanding experience.Mark B. | Expérience générale
Facility safe n secure staff very helpfulLanora C. | Expérience générale
I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.Joe R. | Premières impressions
Great personnel. Very helpful. Clean, well lit storage facilities.HOWARD W. | Premières impressions
My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanksDiann G. | Expérience générale
Helpful staff!Johanna W. | Premières impressions
I am very satisfied with the service I received. Merci.anita c. | Expérience générale
Very nice and clean storage areaMark A. | Premières impressions
Super service and friendly staff! Also, it seems extremely secure for which I am grateful.William B. | Premières impressions
Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.Aleksey K. | Expérience générale
Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.anita c. | Premières impressions
Great staffDarrel B. | Expérience générale
Jake and Zorian provided great customer service.Kedric J. | Premières impressions
Great experience. Very friendly and helpful staff.Michael D. | Expérience générale
Worst facility l ever seen in all my 60 years of life !Michael M. | Expérience générale
The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.Darren S. | Premières impressions
I received a great dealSpecial J. | Expérience générale
good customer service, very friendlyGary B. | Expérience générale
They were very helpful and accommodating.Coryn C. | Expérience générale
Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.Tyler S. | Expérience générale
S.O.Jerome B. | Expérience générale
Excellent service and facilitiesMark S. | Expérience générale
Excellent service no complaint what so ever 👍🏽kiara w. | Expérience générale
Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.MATTHEW R. | Expérience générale
I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fineJacqui S. | Expérience générale
I had no problems with my one month of experience with this uhaul storage. Staff we're great very understanding I couldn't ask for more, keep up the good work guys. aaliyah a. | Expérience générale
Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.eric w. | Expérience générale
James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.charles b. | Expérience générale
Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNXLILLIAN B. | Expérience générale
The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..Terraine T. | Réservation
Only issue was the check in process. Associate was very slow and didn't seem to know how to fill out the online form.wendy s. | Expérience générale
Very polite and knowledgeable .Michael M. | Réservation
U will not find a better facility and staff anywhere!Angelo G. | Expérience générale
Great jobDARELL C. | Expérience générale
Start calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.Walter H. | Expérience générale
i will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf canJanice M. | Expérience générale
NaCharles c. | Expérience générale
The best Uhaul location I've been to, clean and managed well.Joseph S. | Expérience générale
Great storage place!darius s. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.