Le client n'a pas laissé de commentaire.MICHAEL B.
U-Haul Storage of Bangor
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JEFFREY P.
Le client n'a pas laissé de commentaire.KRYSTEL P.
Very pleasant staffERNEST M.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.Nicole M.
Heidi is excellent to deal with! Very helpful and efficientRONALD C.
Heidi is wonderful!! Above and beyond in every way.BREANNA S.
The representative who closed out our transaction did not wear a mask during our time in the establishment, and he passed quite close to me while conversing.RONALD L.
Le client n'a pas laissé de commentaire.TERRY G.
Le client n'a pas laissé de commentaire.Douglas W.
Le client n'a pas laissé de commentaire.Judith W.
Heidi was awesome to work with. Quick pick up andRAYMOND P.
Friendly folks behind the counter. Truck clean and ready to go. Very satisfied.GREGORY H.
Everyone who works here is friendly and responsive. The facility is well stocked and I am always confident that they will have exactly what I need. I was confused about the drop-off after hours system and left a message on the website. Heidi called me back within 5 minutes (!!) and was extremely helpful on Christmas Eve. Thank you! The Van was also a perfect size and easy to drive on route 1 and on route 9.Anna Maria B.
Le client n'a pas laissé de commentaire.Elizabeth G.
Le client n'a pas laissé de commentaire.Addison J.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Le client n'a pas laissé de commentaire.DANIEL L.
Truck was ready and clean They even warmed up the truck for us before we got there.LENWOOD C.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.Cory T. | Expérience générale
The Bangor crew was awesome as usual. Willing to go the extra mile and always happy and smiling. I love this location and the employees!!!!!Gilbert M.
Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.Tamra A. | Premières impressions
Le client n'a pas laissé de commentaire.Emily D.
Le client n'a pas laissé de commentaire.REBECCA B.
The van road and handled great . The back up camera was great. The only issue I had was the windshield washer didn't work.Timothy F.
They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.Destiny F. | Premières impressions
If anyone lives in The Bangor Maine area where there are several U-Haul dealerships, I would suggest coming to this one , on Washington Street, because of the friendly and helpful attitude of all the employees. This may stem from leadership from the manager , a woman with a perpetual smile and pleasant manner. My only suggestion would be to call in advance as early as possible to assure that the truck or trailer, etc., is available. Overall, I would rate this business as an A+PHILIP W.
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.SALVATORE F.
I was charged two times for the rental fee of 39,95 and a fee of 25 for cleaning and on top of that I just saw a bank withdrawal from my bank for 3,4 for what I have no idea as I did not receive an email about it, you just charged it without my permission!!!!! I want a refund of 39,95 for the double charge and and a refund for the cleaning for two reasons, one, I swept it out, it was clean when I brought it back and two, I was never informed that there could be a fee for cleaning if it wasn't clean??? I will not use this company again nor will I recommend it!!EMERY L.
The salesperson was wonderful. Very helpful and accommodating. Made everything easy. Great location.PAMELA R.
Le client n'a pas laissé de commentaire.KATHLEEN H.
Heidi kicks some serious ass and keeps things top notch. Keep it up!Ryan H.
Le client n'a pas laissé de commentaire.KEVIN SCOTT K.
Le client n'a pas laissé de commentaire.Russell H.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.MARY G.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Scott C.
Explain the charges seems to me steepIRENE L.
Le client n'a pas laissé de commentaire.RYAN B.
Le client n'a pas laissé de commentaire.GERALD S.
Le client n'a pas laissé de commentaire.Megan S.
Le client n'a pas laissé de commentaire.LOUIS H.
Le client n'a pas laissé de commentaire.KATHY B.
I wish that there were a contactless way to pick up a trailer rental -- a "TrailerShare" equivalent to the "TruckShare" approach. That would make the process even more painless for my rental needs.Steven P.
Le client n'a pas laissé de commentaire.SHERRY K.
Le client n'a pas laissé de commentaire.ALEXANDRE L.
Le client n'a pas laissé de commentaire.DAVID G.
More counter help is needed. Individual transactions can take awhile so everyone waits forever. Needs to be managed better for efficiency.Theresa M.
Le client n'a pas laissé de commentaire.JESSICA T. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica T.
The staff was nice and went out of the way to helpJeffrey M.
Le client n'a pas laissé de commentaire.KATHLEEN H.
Excellent friendly staff highly recommendCARL S.
I initially spoke with a younger guy who did a fantastic job making sure I understood all the expectations of renting the van, all while being very friendly/ personable. I was really impressed with him, and if I were just rating my experience with him/ renting the van, this would be a 5-star review. His coworkers however, dragged the experience down to a 2-star. Upon returning the van, I mistakenly passed the inspection area, and ended up parking the van back where I had originally taken it from. I then went inside, fully ready to ask if they would like me to bring the van back around to the inspection area, and the man by the counter rudely made a comment about me missing it (before I could even even ask). I asked despite his comment, and he responded impatiently, saying he would take care of it. Both him, and his coworker, (a woman by the last name "Ferguson," I believe), were very rude, and unprofessional during the exchange, practically rolling their eyes at me. I then tried to ask questions to make sure all of my billing info/ responsibilities were in order, and Ferguson kept saying "it'll be in your email," over the top of me. For me, renting a vehicle is a nerve-wracking experience; being mocked, and ignored, really amplified that. This experience left me feeling awful, and I hope you will hold your employees to a higher standard in the future. I will be looking elsewhere for my moving needs from now on.ZACKARY L.
Very satisfied..MARCIA S.
No changes from me. Chose to rent from U-Haul and pay that rental fee rather than a rental car company since what I paid for the few days would have been a daily rate for any other rental place.April C.
Mention to them where the fuel filling cap is located and that there is not a release button/latch in the cabin.DONALD G.
Le client n'a pas laissé de commentaire.Lucinda L.
Just have more personnel on site and have the credit card machine workingJAMES W.
Le client n'a pas laissé de commentaire.IVAN F. | Expérience générale
Le client n'a pas laissé de commentaire.CHARISSA D.
Le client n'a pas laissé de commentaire.Brad N.
Le client n'a pas laissé de commentaire.Brian C.
Great costumer service and great people. Everyone has treat me really well in this location. The only bad part is the truck I received wasn't in the best condition. It needed some serious work on the brakes, steering and the cabin ceiling was coming off, a headlight wasn't working. It was a little bit stressful driving it. I let them know or them to be able to fix it.JOSE R.
Very friendly and easy to work with.lenwood C.
See above comments.Meredith A.
The manager and her team we excellent. The service was fast and correct. Will rent from there againMATTHEW A.
Drop off location and procedure unclearANDREW T.
No renting the truck out while someone is using it.NICHOLAS B.
Heidi was awesome, will return againJULIE H.
Le client n'a pas laissé de commentaire.GAETAN G.
Le client n'a pas laissé de commentaire.Shawn T.
Absolutely WONDERFUL service and experience. The staff was polite and more than helpful! Je les recommande fortement.FAYE W.
The representative served the company well. She was attentive, knowledgeable, and accommodating. I would rent from you again!HEATHER M.
After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiascoAmy J. | Online Move In
Employees were not wearing masks and did not ask other patrons to wear them despite having posted signage on the door mandating a face covering.FORREST B.
It would help to have stronger inventory control at the telephone ordering center, the scheduling phone center and the individual offices. I contacted all the above entities in my search for a 10' truck in Maine. While the people I spoke with on the phone were helpful and kind, none could find an available 10' truck. So I reserved a 26' truck and spent a couple days wondering if my daughter could drive it. On moving day we arrived early to the Washington St, Bangor ME center. Greeted by Oliver Terrilli, we were surprised at how easily he found both a 10' truck and 3 cargo vans on his lot ready to go. He prepared corrected paperwork, suggested dollies that might help us. He was fast, efficient and friendly. We left with a nice cargo van which was large enough for our needs and easy to drive. Being our first time to use U-Haul, we had a lot to learn. Next time we rent, we will visit our local stores first. It's always easier when a customer can see the rep and the actual inventory on the lot. Nice location in Washington St, nice staff. Definitely will use again.DAVID F.
Dropped the truck off at the time I stayed then got called 2 hours later stating I didn't return the truck, had to call back and wait on hold for 39 minutes only to be hung up on. Then got a phone call again the next day stating I never returned the truck when they stated they never even looked for it outside. Poor experience from this location.JENNIFER K.
You guys were amazing!Sarah C.
Very satisfying experience. No recommendations to improve their customer service.PHILIP W.
Le client n'a pas laissé de commentaire.TAMARA R.
Le client n'a pas laissé de commentaire.RUTH B.
Not rent people auto carrying flatbed trailers that can NOT fit the discloses Ram crew cab pickup truck, then demand payment for a one day rental.DAVIDMARK H.
Le client n'a pas laissé de commentaire.Tristan G.
Le client n'a pas laissé de commentaire.EDWIN R.
Le client n'a pas laissé de commentaire.Roger D.
Le client n'a pas laissé de commentaire.DAVID B.
Heidi was very helpful in working with us to find the truck best suited to our needs for the distance involved.EDWARD S.
Le client n'a pas laissé de commentaire.PETER N.
Le service à la clientèle était génial. People were nice and the women at the counter gave my son a cloth mask.JORDAN S.
Heidi was great and super helpful with everything. She helped create what is typically a stressful move, a little less stressful.Jonathon M.
This was a very positive moving experience. The service at U-Haul storage of Bangor was very professional and the vehicle I rented was almost new (415 miles).GLENN R.
Le client n'a pas laissé de commentaire.John W.
U Haul of Bangor was exceptional in customer service response, efficiency, friendliness, attention to detail. Heidi was the contact person for a move from Minnesota to Bangor. She was always available by phone, message response etc. A highly skilled moving company was recommended and moved items carefully from shipping containers to dry storage. I would highly recommend U Haul of Bangor and their staff.Jean M.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.STEVEN M.
Quick and easy thanks again!JOSE C.
Le client n'a pas laissé de commentaire.NIKHAM P.
Le client n'a pas laissé de commentaire.Wayne H.
Service was great - friendly, prompt and knowledgeable.LLOYDHARVEY B.
Le client n'a pas laissé de commentaire.Meganne A.
Very nice crew.Carol C. | Expérience générale
Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!Roderick P. | Online Move In
Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storageJames M. | Online Move In
Le client n'a pas laissé de commentaire.Eric B. | Expérience générale
Le client n'a pas laissé de commentaire.ARNOLD R. | Premières impressions
I’m so pleased and Oliver helped me greatly!Linda B. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel D. | Premières impressions
Thank you for all the help we needed that day.Eric B. | Premières impressions
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