Évaluations des clients U-Haul Storage of Beaverton

Le client n'a pas laissé de commentaire.

The appliance dolly was not in the van - can I get a refund for that $10? thank you. Charles

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The app for checkout and return is practically useless. I had to retake my picture several times on checkout / pickup. The vehicle number changed as I was trying to find it and when I attempted to return the truck, I could not get past the verify location / document mileage and fuel level screen despite multiple attempts to submit a picture.

Long wait time to return the vehicle.

I had to reschedule my pick up date for the next day because I had to originally setup my pickup to go the counter but was late getting there before they closed. Tried to change my reservation thru the app to pickup the truck thru the app without going to the counter but wasn't able to. Would like the app to be changed to be able to do this.

Everything about this rental was easy. The staff were helpful and professional. I'd recommend them to anyone around here needing a rental.

I returned my rental truck the day I was told to and I was charged for an additional day. I also returned the truck with 1/8 of a tank of gas less than I was supposed to and I was charged a $60 penalty.

Easy to drop off, helpful personnel.

The owner who was very presumptuous,about he know everything because he has been doing the same 12 years, 1.- he dont know how to Make the paperwork for a Mexican license. 2.- he put an INCORRECT adress for returning the Uhaul, the reservation was Portland Laredo and he put an adress in Oregon. 3.- I believe they didnt read correcto the odometer, and, right now I am having a problem that they want to charge me $4000 I dont have a good experience, I had to rent the equipment, but I am not satisfied. Also the van had a bad tire, and the stripes of the autotransporter were seriously damaged. I think that should be taken more carne un the job.

The online checkout process is a little slow, but I understand why the steps are necessary so its pretty okay.

Everything was very nice, employees were helpful and polite. That was our first time using U-Haul and it went great!

To start, I requested a 20ft trailer and tow dolly and 10x20 storage with one month free when I booked online. I called to confirm this and was told everything was good to go. A couple days later I was contacted by the medford address that 10x20 storage wasn't available. Then just a few days before my move found out a 20ft trailer wouldn't be possible and that I would have to drive over a hour away to get a 15ft trailer. The lady on the phone worked with me that a friend (whom I gave his information of) would be able to get the dolly while I went to go get the uhal. This location wouldn't give him the dolly. And gave me additional (mouthy) Attitude oppon my arrival (45minutes late cause I was across town at rush hour picking up the short 15ft truck I had to get). Service was extremely slow and no compassion for the logistical planning process of my move. Leaving me to lift and move heavy objects solo and make a 5.5hr drive that night. I don't think I'll ever use uhal again. This review isn't just based off of this location. Where I picked up my truck, they had 20ft and 26ft trucks but not for me ... even with advanced notice... plus my truck was dirty and staff there on Foster road were ill trained. But Foster was at least friendly. Feel free to call me if questions are had.

The odometer reading on the receipt is much higher than what is in the truck.

Vlad was helpful and answered all my questions.

It looked like this location had it all but it was missing customer service. The man outside that removed the car dolly from my truck seemed pissed off and slammed the tongue of the dolly to the ground. He then ignored me when I told him that he had my email address incorrect. It was not a good experience, especially after working with Truckes in Seaside.

After-hours return process was difficult, so many questions and credit card approval did not work at the time. Very satisfied with my experience overall.

Le client n'a pas laissé de commentaire.

Very unprofessional staff and very rude, took 25min to get hooked to a trailer that I reserved and checked online and scanned my driver license as well and still took that long due to unknowledgeable staff

Such poor customer service for the lot attendant. His language skills were very good so I didn't understand him. He was rude to me when I picked up the trailer and when I returned it.

Be nicer and act like you appreciate the business.

The truck had a check engine light on. When I asked the employee in the lot to check it he said, “it's fine”. When I was insistent that it should be checked he said, “it's just a sensor. It's fine.” There was no offer to check what code was causing the CEL or to provide me with a different vehicle. This is unacceptable. Also, I reserved two utility dollies when I made my reservation online. None were provided other than the one that is zip tied in the back.

Check out/in has definitely become easier and is starting to feel more like the rental car companies, which is much more a customer oriented experience. U-haul has a great niche, but you should figure out how to give loyal customers a more premium experience.

Le client n'a pas laissé de commentaire.

The hispanic guy who checked the tow hitch for our truck was extremely rude & was snapping at us when we asked how come we were waiting too long. We waited 15 minutes for him to tell us whats wrong & he replied “NOT STRONG ENOUGH, BUY A NEW ONE! GO BACK INSIDE!” As he was walking away. To which we went back inside to check the requirements & the computer showed that it IS within limits. (we've also towed with the same truck before.) A different gentlemen helped us and said I'll go get the trailer for you guys and solve the problem instead of going back and forth. I thought I went to U-Haul to get a tow dolly not go see someone who thinks they're a dictator & can act anyway they want. Disgusting behavior.

I messaged yesterday that I was double charged. Please correct! Dan Hebert

Le client n'a pas laissé de commentaire.

not much, good experience.

Staff was prompt and proficient. Excellent

See my file, I have never given this score before but I stand by it. They charged me for things I didn't do and that's wrong. Never had an issue and love Thailand but now have to rethink my choices. I have rented over 20 trucks and trailers over the past 10 yrs and am a good customer. Sorry to see this from you guys. Hopefully you will do right by me but I have my doubts about that as well.

Customer service was great!!

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it would have been better if person behind counter better trained.. and lead person would listened to question...

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The service I received was horrible. I was told to wait and the someone would come and hook up my trailer. When finally someone came he asked me which one it was...I had no idea. I told him, I don't know, and he walked away from me. I had to go inside again and ask someone what number it was, I told them. I don't work here, how am I supposed to know which one it is....finally someone from inside came out and hooked up the trailer. The day before, I rented a 26 foot truck. At first I was being helped at the counter, then a woman walked in and asked a question...the guy left me at the counter, while he ran out to help the woman he had a crush one...he came back in talking about how great of a woman she was......this type of service is terrible and I was left to feel like my business did not matter to them

The representative on the phone LIED to me when I asked her if this was the closest UHAUL to my destination. (It isn't even close). The staff were extremely unhelpful and pushed me to use the self service rather than checking me in themselves.

Le client n'a pas laissé de commentaire.

I rented a truck and had to wait more than an hour to get it because their system was down. I only drove it 20 miles and put more than two gallons of gas in it, which brought it back past where I started and when I was checking it in they told me to leave it asked me if I had put gas in it and I told them I had. They still charged me for gas. I sent an email and they ignored it.

Le client n'a pas laissé de commentaire.

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Its was perfect an fast

Lot person's attitude was poor when I told him about driver bringing a van into lower gate when we exited. I was trying to help.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The inside bed of the truck was wet. I had to be aware of not sliding any cardboard boxes over the wet areas.

Fuel and mileage were both off... service rep was very vague and the gentleman returning trucks was a complete asshole

Jose, who helped us hook up our trailer, was amazing. He saw me looking at my truck to figure out which hitch to buy, and saved me so much time by taking me inside to find the exact right one. And he helped us attach the hitch and the trailer quickly and efficiently. We were in/out in no time at all thanks to Jose's excellent customer service.

very disappointed in the on line return process. would not let me complete the return process , i would enter al the picture for confirmation mileage, fuel level clean front and back answered all the questions and location of truck in return line, then it would kick me off site. tried this 3 different times in the pouring rain. i picked it up with little over 1/4 tank , i returned with a full tank. and then to top off this whole experience I was charged an additional $42.18. not very happy with the whole thing.

I've been cussed out by employees at this location, I've had trailers not get installed incorrectly, I have received trailers with flat tires, I have gotten trailers missing wheel bolts and then been told "its not my problem" by uhauls own mechanicand now I am being charged for two days even though I had the trailer returned, I will one never go here but at this point i am actaully going to go out of my way to buy and store a trailer as to not have to use uhaul ever again and I will also be blocking this debt of 69.99 at my bank and closing the card. Like I said I am willing to pay the 32.99 I agreed to in contract but im not paying double when I dropped the trailer off am in the rain in the middle of the night in order for you to have the trailer available the next day. I AM beyond sick of uhaul and this location in general. And I'm

Great service! Mr. Lee at this location was very helpful and deserves recognition for great customer service!!

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Make certain on the website that people know the 10 foot truck does not have a ramp. Perhaps it was listed there and I just missed it.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

I was given the impression I had to have my uhaul back at a certain time so we dropped it off three hours later after driving 35 miles and was charged 66.00. I would have kept it all day and will never use uhaul again for such an overcharge compared to usage.

I was disappointed with the cleanliness of the inside of the back of the truck. The was dog poop smeared all over the floor and broken glass was every where. Other than that, everything was fine.

Keep up the works. I appreciate all the courteous service offered when l couldn't return the vehicle as scheduled per the rental.

The ramp on the truck wasn't operational and required multiple calls to roadside assistance. Also, I used the self-service app, which had me walking around a lot looking for a truck in the cold, that was about 2 blocks from the office. I had to complete the "qualification" process out in the lot in the cold, instead of in advance, and when completed, I was instructed to go back to the office again for the keys. It took about 45 mins to go through all this, and there were no customers in the office. I wish I hadn't used the app.

Lower the prices. I had to pay 80+ for a 4 hour rental only driving 58 miles. .99 per mile is crazy. Plus the gas we use. Crazy expensive.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Because of necessity of wearing masks it would be nice if the clerks spoke up a little.

This location charged me for 3 gallons of gas where I drove for less than 15 miles.

We stood in line behind 2 other people for 40 minutes to get the truck. There was only one person behind the counter and he was just chatting and laughing while we stood there. Should have taken 10-15 minutes.

1. The truck smelled like cigarettes smoke. 2. There was a syringe in the bed of the pickup. 3. An employee made disparaging remarks about my ethnic background.

Was able to get a brand new trailer with new connection hardware, much better.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

I'm still seeing a charge for uhaul that shouldn't be there. I was charged one amount , then the difference between the quote and the actually mileage used, however not long after that charge appeared I received a charge for the full amount on the latest contract I just received, and the first charge disappeared but the second one has not.

I was charged an after hours fee even though I completed the 24/7 turn in. I called the location and the person on the phone said I didn't do it even though I did. He said he would have someone help me but I never got a call back. I then called back after 8 hours and they said they would get back to me. Now the location is closed and I still don't have any answers.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

The trailer i rented had no running lights. I was referred to the hitch installation center for troubleshooting. Waited at the installation center for 10 minutes and no one assisted. Called the Uhaul center and they said the shop was closed for MLK observance. I asked what to do next and was told I could self diagnose. I checked the connections on my vehicle power and ground were both good. I did not troubleshoot the equipment. I took the trailer but could not drive it at night which cut my moving time in half. On a positive note Vlad, the guy who answered when I called was helpful, it was the yard guy who took forever to hook up the trailer then sent me to the closed installation center.

Le client n'a pas laissé de commentaire.

The van itself has giant signage advertising the rate of $19 a day which is a LIE. You charge me $89 dollars a day and then have the nerve to slap on additional fees for cleaning when the truck was dirty to begin with. Very sneaky and shady business practice. Never using your services again you should be sued for false advertising.

Suggestion would be is to have 2 people working the check in rental area. The one that helped me was excellent and kept going back & forth to check in another customer. I would rate him high stars.

Le client n'a pas laissé de commentaire.

Employee doing the check-in was excellent. Don't remember name but was able to toggle between two customers very efficiently.

Here is the thing that I found very troubling. When I asked questions or was told something I found out later I did not get the full story or implications of doing a pick up of auto trailer. This inconsistency was not only from local but also from your call center in St.Louis. As Senator Baker said in Watergate hearings I forgot to ask or should have asked. Everything worked out in the end with me changing my original plans. There where other inconsistencies with reservations. It seems that your “ team” have difficulty play books. Feel free to call me for more details.

Fast,friendly service, and extremely knowledgeable. They were quick to help me when my reservation changed abruptly so that I could still move into my first home.

Staff was rude and borderline combative. One staff member driving a truck began honking his horn incessantly and making obscene gestures at me and my 11 year old son. I was genuinely concerned for my son's safety because of the conduct of the staff at this location.

Le client n'a pas laissé de commentaire.

Great customer service

Le client n'a pas laissé de commentaire.

very good experience

the Customer service agent was really nice. The process was quick and I was in and out quickly. Loved the option of returning the trailer after hours!

Beaverton Uhaul kills it!!! We use them often and always a great experience!!!

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I just need to check next time to make sure all my equipment I rented is in the truck. I paid for something I didn't get to use because they didn't have it in the truck. When the lady who helped me said it was.

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