Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
These trucks rattle and bang when going over small bumps. This 10ft truck was a 2019 model with only 19K miles. The manufacturing plant that adds the U-Haul box on the back of the GM platform really needs to design the integration of the box and GM cab better, so they don't sound like they are banging against each other.
Terry W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANTON K.
Évaluation :
1
Customer service by phone and customer service by chat were just as bad as this location. There was a huge line in this store that I had to wait in, even though I had already checked in online. Uhaul gave another customer my same truck # online and they almost took the truck I had waited in line to get. The UHaul app for returns is absolutely HORRIBLE and I was not able to complete the check-in. I called customer service and was on hold for over 30 mins and then tried the chat. They told me I would be charged 20 $for not completing the return online, even though the app would not let me and then disconnected the chat when I was typing my reply. Overall a HORRIBLE experience!!!
David O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas M.
Évaluation :
2
Im actually pretty annoyed. I was not made aware of a 20 $after hors service fee. I would have otherwise done this rental a different day. Also, when I returned truck which was an hour after i picked it up, there was no where to pull up where I was instructed to do so. So i left truck in lane to see if I could find someone to help me. I then had a man come up and in a very rude way and ask me if i had the key. He yelled at me for leaving the truck in the lane and walked away before I could explain that I didn't understand where to leave it. VERY RUDE! I honestly will never use Uhaul again . And I want the 20 $refunded!
Jennifer M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rory D.
Évaluation :
3
Provide decent customer service. The staff did not seem at all interested in the customers. I felt like they considered me an inconvenience rather than their reason to be working
JOHN LAWRENCE M.
Évaluation :
4
90 degree day. Air conditioning did not function properly. No air out of the vents.
Spencer P.
Évaluation :
5
My comment is not against the Beaverton location. Stop allowing more than one reservation for the same item and forcing them to deal with the customer who doesn't know how you system is set up for first come first serve.
DERRIS H.
Évaluation :
2
Site was understaffed. I was charged for gas when I returned the truck with the gas back to the level I had rented it at.
GREG C.
Évaluation :
5
Reverse the way you park the trailers so we can go out the exit instead of out the entrance.
ALAN W.
Évaluation :
5
You're great!
RUTH M.
Évaluation :
5
The equipment wasn't cleaned because we had to do a change of trucks at the last moment. Other than that the service was great
DAVID ALBERT S.
Évaluation :
5
I think you run a slick business platform.
MATTHEW J.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Richard C.
Évaluation :
1
I Took Pictures of the milage and sent a picture showing differant from whay uhaul had on their contract and the Salesperson said he would fix it and i returned it with the fuel it had in it i also have pictures of this and Was told yo return same ount of fuel i did and now this Crazy Bill ?
FRANK H.
Évaluation :
5
We have always had great service at this location. They are always very professional and their customer service is top notch.
Mychal W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DALE ALLEN F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie B.
Évaluation :
5
They accommodated me be getting a trailer for me a day early.
WAYNE R.
Évaluation :
3
Staff was helpful and the truck was clean but I used the self check in and I looked for four different trucks before I found one that was where it was supposed to be, but it was blocked in by trailers. I went to the counter and they got me in a different truck but I still had to fold in the mirrors on my truck and the adjacent truck, as well as move a tow dolly out of the way to be able get out of the spot it was parked in.
Myles P.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Crystal M.
Évaluation :
5
Allow people to reserve TV boxes: we ordered one online but didn't receive one on our move-in day, as they were sold out.
Mackenzie M.
Évaluation :
3
Mybe more employees
JAMES M.
Évaluation :
5
The young lady at the counter for check in was most helpful, efficient, and friendly... excellent...
Roy E.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig N.
Évaluation :
1
It was a horrible experience. The lights didn't work properly, and the man who was suppose to check everything failed. The doors on the trailer were left open, I had people honking and pointing that the doors were flopping... ridiculous.. 2 single women, older, and he completely failed. Worst experience ever.!
Casie J.
Évaluation :
5
Good service.
OMAR M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MONTE G.
Évaluation :
5
The best truch rental Co.
Alexander P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DARAH L.
Évaluation :
2
Similar problem. I showed up and the app said to scan the code where the key drop was. I couldn't find the key drop, and then when I did, there was no code to scan. I went inside and when the counter personnel were finished shooting the breeze they finally acknowledged me and asked if I was there to drop off, which they said I could have done by simply leaving the truck in the drop off line with the keys in it. It wasted an extra five minutes when I was exhausted from moving and not really in the mood for the inefficiency of the process that should be easier when you consider this is pretty much all your business does.
Eric T.
Évaluation :
1
This was a nightmare. We picked up Garden Grove and dropped off and PHELAN. Apparently the next person who rented the trailer, designation was an Oregon. I got double charged for both trips. When I called nobody Will pick up the phone in Phellan .. What a nightmare
JO P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD BENJAMIN K.
Évaluation :
5
James was the UHAUL representative helped me at this location. My first time hauling and using trailer, he made the difference because others I would look for other options. As in any business but especially with customer facing ones, great employees make all the difference. James was not only helping but also guiding what is needed and how to get it done asap. Merci
Hayri A.
Évaluation :
5
Didn't email my receipt as they said they would. Was able to get from web.
STEVEN A B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES M.
Évaluation :
1
keep employee's out of 24/7 share ride service they don't know what they are doing. It would have been easy and painless if it didn't involve the employee that had no idea what he was doing.
jeffrey S.
Évaluation :
2
Equipment was gross, It was already too late to come back and returned when I noticed it. But they should put more attention.
KATIA A.
Évaluation :
5
Great service
ERICA GRACE R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA ELAYNE L.
Évaluation :
5
Good service.
OMAR M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES MONTE B.
Évaluation :
3
When I give "Average" it is only because U-Haul locations are all pretty much the same, which is good.
LONNIE P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyung K.
Évaluation :
3
Le client n'a pas laissé de commentaire.
JIMI KIM D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard W.
Évaluation :
5
Everything was great
LUCIENDA R.
Évaluation :
4
Person that checked me back in was extremely rude When I asked for a recipe told me would be a while I said I'd wait 10 minutes later he came back and I ask when he'd provide me a printed receipt he said he's going on a lunch break The customer service person I complained to apologized and printed me a receipt . All in all have been happy with this location when rented and can't really ever remember complaining
JOHN B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kelly C.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Patty D.
Évaluation :
5
This was the best experience driving a moving vehicle ever. Thank you for the ease of pickup, drop-off,, and peace of mind that my vehicle was in fantastic condition.
Erin W.
Évaluation :
1
I did the online/smartphone return for my uhaul truck then was very rudely told that I had to bring the truck to the return equipment line. This person was one of the rudest people I have ever encountered. Because of this I will avoid this location at all costs. 0/10, would not recommend. Like I get it, you don't want to walk to where the truck is, but what is the point of the online return if I'm just told I have to return the truck to where he wants it. If he had been half way polite I would not have cared. His customer service was absolutely the worst I'd encountered and this was yesterday and I'm still bothered by it.
Samuel F.
Évaluation :
5
nothing. It was top notch.
JEFFREY DENNIS L.
Évaluation :
4
Check-in procedures were much more complex than in the past and dependent on a smart phone. There was nothing communicated about this in the online reservation process, nor about needing to have someone they could reach by phone to be an alternate contact. This made the registration/pickup process difficult and it took muchlonger than it needed to.
SHERIE ANN D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUAN G.
Évaluation :
4
Person who hooked up trailer did not do it proper.
VICTOR P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth C.
Évaluation :
3
Everything was fine until I returned the trailer. I followed the return equipment signs and jumped out of my SUV and asked the Uhaul employee if this is where I drop off the trailer. He treated me horrible. He asked me repeatedly if this was where I picked it up and I repeatedly said yes, I rented it here. His tone and attitude was so rude and degrading. I didn't understand that what he was trying to ask me was this the exact location in the lot where I had originally picked up the trailer, which it was not. I followed the drop off signs and had no idea I was supposed to go to the other end of the parking lot to have the trailer removed from my SUV. He never apologized for the way he talked to me and I reported his treatment to me inside to another employee and they didn't seem to care either.
JAMES M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kendra H.
Évaluation :
4
Merci.
JEFFERY M.
Évaluation :
3
Even though I drove only 29 miles, they said I used 8 gallons of gas. I had to wait an hour on the customer service line to talk to someone to get a refund for 5 gallons of gas, which was an inconvenience.
Stephen F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ori M.
Évaluation :
4
I still have not received my receipt.
TINA LOUISE G.
Évaluation :
4
Tow haul button didn't work. Truck could use a wash
Nicholas S.
Évaluation :
5
The truck had cookies in the back for some reason? But the associates were super helpful!
Eryn R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
James M.
Évaluation :
3
Clean the trucks windshield, and maintain them properly.
Justin W.
Évaluation :
3
Contactless pick-up was NOT contactless. They had to find my reserved vehicle, hidden behind a locked gate. 10+ Dings all over it, none of which were documented in the photos, so I had to photograph all of them to not be charged them. Less than 1/2 a tank of gas. It always takes 45 minutes to pick up a vehicle at this location...and then I have to fill it to drive it. Ugh
Christine B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
peggy L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JERYL H.
Évaluation :
1
I reserved way in advance a 26 footer truck. When I came to pick-up, they said the truck was gone/stolen and without any choice had to get 20 footer truck. I explained that would require me to make an additional milage and I would like to be compensated for that. I had movers coming to my house and could not afford losing time, so I took the 20 footer, but suggested I talk with the manager when bringing the truck back. The manager Jose, was rude. He said nothing he could do, because I accepted the truck and it's on me. He will not reduce the $ per mile charge and I will have to take it up with corporate. I have no idea who supervises this manager, but he should not be one. When I came in the morning at 8:55AM there was a line of 6 customers and only one U-Haul employee. Vlad tried to help, but whatever he promised, even a discount, was not honored by the manger, Jose. I will be requesting a full refund for renting the truck with U-Haul
Joseph C.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kathleen K.
Évaluation :
3
Service was excellent in their location, but with a phone the waiting time is not acceptable, 45 minutes.
Vesa P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick W.
Évaluation :
5
Very friendly staff! Made pick up and drop off easy. The staff made the whole moving process so much easier, thank you!!
KIMBERLY B.
Évaluation :
5
Returning the auto transporter was difficult because a lot of vans were returned/ parked blocking all the spots for transporter. Besides that everything was great, Hispanic girl for evening shift (with dope lip piercing). Was very helpful and cool. Would definitely go back to her for any future rentals .
Salvador A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREW C.
Évaluation :
1
I got yelled at by the person checking us in because I could barely understand what he was saying, language barrier is understandable but his customer service skills are very poor. This was followed up by another employee telling me I had been towing the trailer illegally. How is this so if a U-Haul store passed me for inspection when I picked up the trailer to begin with? I will not be using this location again, very poor and rude service.
Drayven E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DALE M.
Évaluation :
5
The employees were very knowledgeable and very friendly and honest they made my job much easier and smoother.. thank you
mukhlis R.
Évaluation :
1
Fire your lot attendant'
JOSHUA R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNN P.
Évaluation :
5
Very friendly, helpful staff. Resolves issues, protects and maintains the facility for safety using secured cameras and locking devices/gates! Reasonable prices and discounts!
Dustin H.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LORNE D V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MANUEL G.
Évaluation :
1
Le client n'a pas laissé de commentaire.
William N.
Évaluation :
5
Make sure to offer military and or senior discounts for those whom have served..
Dustin H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIA M.
Évaluation :
3
The equipment I had reserved wasn't available when I showed up to pick up the trailer. I had requested an enclosed trailer and was given an open trailer. Disappointing, but at least I got a trailer.
EDWARD LEONARD H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delfino R.
Évaluation :
3
Van was filthy on the outside - someone had driven the car all the way from Phoenix there were so many bugs on the windshield i could hardly see out the front window. the person who checked me in said sorry our hose is broken. One of the back doors did not open. inside of the cab smelled horrible - body odor. The last person who had driven the car had sweat so badly the front seat was wet and smelled. The person checking me in when i complained said sorry there was nothing they could do - there were no other vans available. So i took the van - i lived 5 miles away and i had to pull over twice before i got home because i was gagging so much. I went and bought baking soda car air fresheners Clorox wipes and a car cleaners for cloth seats. I left the windows open for two nights and we delayed out family trip to the beach for a week by a day. fortunately i was the only one in the van when driving to the Oregon coast. Before returning the van i did not want the next person to have the same experience i had so i took the van thru a car was. I wiped it down with Clorox wipes. When i turned the van in i asked for a discount and they said i am sorry you had that experience but did not offer me anything. I would like a 20-30 % discount put back on my credit card. Jim Wilkes 503-522-0754.
James W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISE C.
Évaluation :
5
Staff was helpful and friendly.
Gregory C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason H.
Évaluation :
3
The truck was loud and bouncy. Not the “air Ride†I've experienced with other trucks. Gave me a truck with less than a quarter tank of Gas.
LINDA PATRICE J.
Évaluation :
5
I have used them for 3+ years now and have always been happy with them. Customer service is great, but then again I'm there to rent a truck and move, not get served tea and crumpets ðŸ¤. I appreciate their kindness, professionalism, and that they make the process simple and quick so I can get in/out/and on with my move. They're always nice, answer my questions, and sometimes my quote is more than the actual charge (I always overestimate how many miles I'll be going to allow for extra trips). The additional fees here are the same as anywhere else, and both the quote and receipt they email break each charge down and explain them. I really appreciate that because both the store and I are too busy to waste on explaining to me, a grown adult that can read an invoice, about something that can be emailed! Here's my biggest suggestion for all uhaul rentals: take the time to refill the gas to where it was when you got it, and take the 10 minutes to log the condition of the truck when you check it out. The website makes this very easy. I will continue to use them, and to recommend them. Thanks guys!!
Jasmine D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AURORE L.
Évaluation :
3
We returned after hours and it was very difficult to find a place on the property to park the uhaul.
RUSSELL JARED E.
Évaluation :
1
When I picked up the truck, the manager was belittling his employee over her lack of clocking in and out, while she was attempting to check the truck out. She seemed embarrassed and was just going thru the motions to get me out of the store.. Super unprofessional. On drop off employees seemed disinterested in their work. I'm not sure what's going on at uhaul but the service reminded me of the 90s. Poor service, truck was an absolute pile of junk with 175k++ miles on it.
BRIAN S.
Évaluation :
5
They where so nice and helpful and made getting into our unit nice and easy!!
Hailey P.
|
Premières impressions
Évaluation :
5
The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.
Allison C.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ray c.
|
Premières impressions
Évaluation :
5
Helpful and friendly
Anthony N.
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Premières impressions
Évaluation :
3
The fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!
Gary B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine L.
|
Premières impressions
Évaluation :
3
Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.
Bradley L.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Beverley B.
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Expérience générale
Évaluation :
2
I requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.
Megan S.
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Expérience générale
Évaluation :
3
I reserved a storage unit and it wasn't available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don't see how that is relevant to me. I showed up!
Alison A.
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Premières impressions
Évaluation :
1
I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.
Gary B.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN A.
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Expérience générale
Évaluation :
1
Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren't returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.
Robynne F.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlos T.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sean a.
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Expérience générale
Évaluation :
2
First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.
STEPHEN MIKKEL M.
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Premières impressions
Évaluation :
4
It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.
RICHARD B.
|
Expérience générale
Évaluation :
5
I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.
sybil r.
|
Expérience générale
Évaluation :
5
The process was easy and the online system was user friendly.
Ruben L.
|
Premières impressions
Évaluation :
3
I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.
MIchael H.
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Premières impressions
Évaluation :
5
Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.
Jordan P.
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Expérience générale
Évaluation :
5
Need more parking space.
Wayne A.
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Expérience générale
Évaluation :
2
I don't understand why I keep being charged for storages I already made a settlement on? And it's hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don't want this to go on my credit report. So please fix this error.
Elizabeth-zakari D.
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Expérience générale
Évaluation :
5
Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!
sarah w.
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Expérience générale
Évaluation :
5
The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of 23,99 $, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.
travis-carolina c.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy B.
|
Premières impressions
Évaluation :
5
The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.
Brian F.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
bruce m.
|
Premières impressions
Évaluation :
5
Great and very helpful staff!!
JOHN R.
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Expérience générale
Évaluation :
3
I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.
barbera k.
|
Expérience générale
Évaluation :
5
Always busy, so allow plenty of time to check in.
Sandy C.
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Premières impressions
Évaluation :
5
Nice staff and helpful. Would recommend this place.
Gerardo C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEANNE B.
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Expérience générale
Évaluation :
5
The staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!
brian b.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shari B.
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Expérience générale
Évaluation :
4
only issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.
Barbara T.
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Premières impressions
Évaluation :
5
Very good customer service!
Rose S.
|
Expérience générale
Évaluation :
5
Too expensive
ricardo r.
|
Expérience générale
Évaluation :
4
My only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.
Melinda D.
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Expérience générale
Évaluation :
5
I love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!
SOPHIE B.
|
Expérience générale
Évaluation :
2
I really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.
Ali A.
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Online Move In
Évaluation :
4
Jeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.
brian b.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
amye b.
|
Expérience générale
Évaluation :
5
Clean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.
Harley R.
|
Expérience générale
Évaluation :
1
Understaffed and the staff who are there don't respect client's time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.
Erica N.
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Expérience générale
Évaluation :
1
I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for 54 $in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.
Abbas H.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
charlotte h.
|
Expérience générale
Évaluation :
4
Door was stuck! But they came and helped me! Great one on one service!! Thanks!
judy g.
|
Expérience générale
Évaluation :
3
The office always has a line. Maybe they need to hire more staff?
Evan I.
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Expérience générale
Évaluation :
2
The staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.
Evan I.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessie S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelyn H.
|
Premières impressions
Évaluation :
5
The whole team was fantastic! Thanks!
Amber Y.
|
Premières impressions
Évaluation :
5
Excellent service!
David A.
|
Expérience générale
Évaluation :
5
Excellent, Thank you!!
Chris C.
|
Expérience générale
Évaluation :
5
I really appreciate the free cart available in the storage building.
Jeff S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy V.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jessie S.
|
Premières impressions
Évaluation :
3
More staff in the store would be helpful.
nancy g.
|
Expérience générale
Évaluation :
5
Thank you! Very friendly professional service.
Holly B.
|
Expérience générale
Évaluation :
5
Excellent service friendly staff...im stay with uhaul...
ARIEL G.
|
Premières impressions
Évaluation :
1
Unprofessional, poorly managed, and rude staff
Bernard H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
bonnie s.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mahealani S.
|
Expérience générale
Évaluation :
5
other than long wait times in line, excellent.
Amy C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry l.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Selena C.
|
Expérience générale
Évaluation :
4
other than very long wait times in office lines to pick up the truck/van and arrange for storage, getting from california to oregon with a 15' foot, returning it, and then putting stuff in storage was a breeze. next day, picked up a 10' van to transport from storage into a condo. HOWEVER, was not informed needed to provide home owners insurance coverage information for storage and that would have been helpful to know when reserving.
Amy C.
|
Premières impressions
Évaluation :
3
There were only 2 Uhaul employees behind the counter at 3:30 on a Sunday. Also the 1st day of the month. The line was out the door. I was told the gentleman was going to put a lock on my empty storage unit and then I could leave. He never came back. 10 minutes later someone else finished the transaction but only by telling me he would send me and email.
markie b.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica T.
|
Premières impressions
Évaluation :
5
Jeffery at the beaverton location was very helpful, friendly and knowledgeable. Je les recommande tout à fait! Give that man a raise!
kharina F.
|
Premières impressions
Évaluation :
5
Many Thanks to the staff for all their help in making my moving experience so much easier for me!!
JULIE M.
|
Expérience générale
Évaluation :
1
Go someplace else. Take pictures before & after renting a vehicle or move into storage. So when they try to charge you bogus fees you can get them removed. Be persistent, use the 800 cust service #.
Martha S.
|
Expérience générale
Évaluation :
2
Not a good experience. There was a lot of miscommunication that frustrated me and obviously annoyed the employees. If things had been communicated clearly, there wouldn't have been any issues.
Savanna O.
|
Premières impressions
Évaluation :
5
Great job
ellen d.
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Ericka V.
|
Premières impressions
Évaluation :
5
Great employees. Very helpful.
Sean M.
|
Expérience générale
Évaluation :
5
Great customer service!
Nichole S.
|
Premières impressions
Évaluation :
5
Everyone was very professional and friendly and the storage unit was clean and ready to go
sharon b.
|
Premières impressions
Évaluation :
4
Auto pay option doesn't work online. 2 customer service people at peak time with customers waiting 30-min isn't good business. Front desk closed my unit and eliminated my access code before I exited.
Thomas W.
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Expérience générale
Évaluation :
4
Not enough staff over too many customers,
Waited long for services
hi-jung c.
|
Expérience générale
Évaluation :
5
Nice helpful staff!
Cherie S.
|
Expérience générale
Évaluation :
5
Staff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I'm very happy with my experience.
IRENE Y.
|
Expérience générale
Évaluation :
5
Very helpful and personable
Nancy R.
|
Premières impressions
Évaluation :
5
Le service à la clientèle était génial. Very helpful and clean..
CARLOS J.
|
Premières impressions
Évaluation :
5
Everyone was very helpful.
jennifer steve R.
|
Expérience générale
Évaluation :
3
Need to get the other gate fixed to exit.
Jasmine T.
|
Expérience générale
Évaluation :
5
Thanks for being Extremely helpful and providing excellent customer service.
jennifer steve R.
|
Premières impressions
Évaluation :
1
The worst customer service ever. I was also over charged.
Richard O.
|
Expérience générale
Évaluation :
3
North Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t
Kerrie M.
|
Premières impressions
Évaluation :
5
They were very helpful. Over the top.
ronald p.
|
Premières impressions
Évaluation :
5
Professional, courteous, prompt services!
David A.
|
Premières impressions
Évaluation :
1
The gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.
Sadae H.
|
Premières impressions
Évaluation :
1
The gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position
Henry l.
|
Premières impressions
Évaluation :
5
Great place clean and nice
BARRETT O.
|
Premières impressions
Évaluation :
5
My experience here at the Beaverton Uhaul was quick, easy and as expected.
Brock K.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.