Customer Reviews for U-Haul Storage of Bremerton and Gorst

379 évaluations

4107 State Hwy 16 W   Bremerton, WA 98312
(Located Behind the 76)

(360) 377-8900

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(360) 377-8900

4107 State Hwy 16 W
Bremerton, WA 98312
(Located Behind the 76)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim G.  |  Expérience générale 
Évaluation :
4

People were helpful as they could be due to the fact I dealt with various pod. I was overcharged with 2 pod plus insurance. I only used one. I was told the Unix would be brought to my residency. Instead I had to find people and by a hitch to get U-box . One gal told me I was reimbursed on the 4th of January for mistake. This is not on bank records at all. I nice gentleman named Antonio in Virginia Customer service said he would help fix issue. I would appreciate these overcharges and inconvenience will be compensated. I like your service but I can't recommend if things aren't resolved. Again , everyone has been very nice and genuinely helpful. I think it was a glitch is all. Much thanks

KELLY S. 
Évaluation :
4

After figuring out the confusion of the office not being located on sight, my experience was overall positive. The access hours available need to be clearer, though, because I went during the hours posted on the website and was denied because it was "after hours"

Kristen R D.  |  Expérience générale 
Évaluation :
3

Will mention at your storage location..

TONY P.  |  Premières impressions 
Évaluation :
5

Website does not say the office part is offsite.

PATTY FOLEY S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suzanne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEPHEN P.  |  Premières impressions 
Évaluation :
3

I turned in unused blankets to the Bremerton rental office.

Dennis M M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhiannon M.  |  Premières impressions 
Évaluation :
3

I rented a Ubox container in Uniontown, Pa. It was delivered late with no tie down straps of any kind and it was in terrible condition. After packing it the pick up time was late which did cause an issue. After shipping to Bremerton, Wa the fork lift at Uhaul was broken and I had to cancel my moving help. Then Uhaul charged me an extra month if Ubox rental which was only due to their broken fork lift. I am still trying to get this money back from them. Overall I am very dissatisfied with the service and the equipment. I would suggest that they do more of what they say rather than just talk about it

CHRISTOPHER N. 
Évaluation :
1

when i made the order for my container, i made my pick up day nov. 7th at the bremerton/gorst location. when i arrived, they didn't know i was picking it up. the only person working there wasn't thrilled they were going to have to find my box in the back of the warehouse, but then for some reason got confused and tried to give me an empty box. when she finally figured it out, i had to give her 2 hours to get my box which delayed my moving and unloading. we finally got it, and she said they close at 4pm and to have the box back by then. which meant i had to hurry since i still had to drive over and hour to where i was unloading, not giving me a lot of time to unload and turn around and delivery the now empty box. she did say i can drop it off the next morning. When i went to unload my box, it was bolted shut by uhaul, on top of my own lock. luckily someone had a multitool and we were able to get the bolt off. when we went to return the box, 15 minutes before 4pm, the location was locked up and no one was there. this was incredibly frustrating. I will avoid using Uhaul in the future.

MONICA CHRISTINE D. 
Évaluation :
2

First, due to security issues with people that loitered around the facility and seemed to be in their vehicles taking drugs or really high on drugs around the unit I felt the facility wasn't secure or safe to access 24/7. The people I'm speaking of often would wait by the doors in their vehicles in order to get into the facility to access units or bathrooms or just linger for a long time in their cars. This facility needs to have 24/7 security walking around and tighter access to the units similar to Public Storage does. Second, I had problems on a number of occasions getting into the building (when I accessed it properly and my bill was up to date). Third, when my bill was due the people that worked at the Bremerton office were super hyper about me paying my bill and then very callous and rude when my bill was overdue about making a payment. My bill was behind so I didn't understand the logic or psychology of pretending it was going to be put into a LIEN and acting aggressive on the phone messages that I received. As my grandma would say, "Attract with honey not vinegar." A long haired guy that worked at the Bremerton office on Callow Ave seems to also have a callous attitude in general and when I arrived to pay my bill he was rude about it being behind in front of a line of customers. When I used the phone to call customer service about the loitering issue (when I couldn't get in) they were very helpful and concerned about the issue, but otherwise more positive personalities need to be put in place in the Bremerton location. I've been in customer service for over 15 years and would never treat a customer who had a couple set backs in such a manner! It's almost like they expected bad things from me.. Thank you for your time, Christine Zmijewski Unit 2211

Christine Z.  |  Expérience générale 
Évaluation :
5

My family moved my belongings and forgot to swipe the exit card on their way out. Will this cause a problem? They were all from out of town and I didn't have my paperwork with them when they finished the last load Sunday

carline M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim G.  |  Premières impressions 
Évaluation :
1

I rented a storage unit due to the 24/7 access sign outside. I went to access the unit for the first time and typed in my access code to get a message saying I was not checked in. I could not gain access. I called the 1-800 # and was told it was after my access hours. Wait what? What about the 24/7 advertisement? Oh that is only for people who have that added option well I wasn't given a choice to add that option I figured everyone got that option considering it's thee main selling point on their advertisement. I was told I needed to wait til morning regular hours and the office could help me access my unit, this didn't help me I was supposed to be on a plane in the morning and this was the reason I rented here so I could make my plane. It's now been 2 days and I have still not been able to get into my unit and to top it off THERE IS NO OFFICE ON SITE AT THIS LOCATION

Barbi B.  |  Online Move In 
Évaluation :
4

Difficult to find, tucked back.

Jessie T. 
Évaluation :
5

Everyone working for U-haul that I talked to including the gentleman at the actual storage facility was very courteous, professional and helpful. I would highly recommend this facility to anyone looking for a place to safely store their belongings. Thank you very much!

roger b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rebecca r.  |  Online Move In 
Évaluation :
5

Great staff very friendly.

ROSALIE G.  |  Premières impressions 
Évaluation :
5

Thank you Ms Kirsten and Miss Arielle. Your professional and courteous assistance is greatly appreciated.

Delma J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L Blake L. 
Évaluation :
4

I was not informed during the rental process that I had to get my access key card at a different location then where the storage unit was. All the items in the truck were not tied down so it made it difficult for traveling back and forth. I called the number several times and was unable to reach anyone. Thankfully another renter was outside to inform me about getting the key card elsewhere. The access code I was given on the email did not work.

Amber M.  |  Online Move In 
Évaluation :
1

Horrible experience overall. People at uhaul were very nice but I was charged for 2 months after my ubox was delivered, unloaded, and returned. Will never use uhaul for as long as I live.

Thomas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dolores C. 
Évaluation :
4

The four stars instead of five is only because their prices are a bit much, but only a bit.

Erin B.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIELIADESIREE B. 
Évaluation :
4

Continue transition to metal boxes, the wooden ones work but are not as sturdy. One of mine started to come apart and they had to add steel plates to hold it together. It did arrive in one piece. If Your thinking of moving and need to store stuff till then, use the U-Box concept rather than fixed location. It's ready to go when U are and U can still access it prior to moving.

Heiner S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen T. 
Évaluation :
5

The website for scheduling pickup and deliver need a lot of work. Sent me to the wrong location for the pickup. Unable to choose correct location for delivery.

Robert L. 
Évaluation :
5

The worst part was CS-when I called to set up access time to my uboxes, I would get the run around 9/10 times.

Siobhain A. 
Évaluation :
3

Don't gouge your customers on pricing. What I paid was way too much.

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Azzon S.  |  Premières impressions 
Évaluation :
4

Make certain delivery destination date is accurate.

Karen G. 
Évaluation :
5

No one was there to ask questions about insurance. I understood there would be personnel there to ask about insurance. Hard to get through on phone.

Jean R.  |  Online Move In 
Évaluation :
5

Teresa and Alyssa were awesome very nice people. All in all everything went very well on time and exceeded my expectations. The whole Ubox experience was pleasant. We think it was Helen in Belfair WA that picked up the Uboxes did a great job also. Tony n Dana Carroll

Anthony C. 
Évaluation :
5

Everything was great!

Debra H.  |  Online Move In 
Évaluation :
5

Just started so not a super in depth review

Randel T.  |  Online Move In 
Évaluation :
1

An employee didn't show up to site until 1,5 hours after our appointment time. When we could get a hold of anybody, they gave us various excuses as to why nobody was on site/when somebody would be there (don't tell us somebody will be there in a few minutes if that isn't the case). Our UBox wasn't shipped until it was scheduled to arrive at our destination. When we complained, the office was rude and unhelpful. This was the worst customer service I have ever experienced with any company.

Elizabeth W. 
Évaluation :
5

The young man who assisted me was very helpful, excellent customer service.

kim n.  |  Premières impressions 
Évaluation :
4

The only thing I'd say to improve is having a kiosk there for security reasons. I went in and out a couple times and noticed some people went into the building right after me.

Christine Z.  |  Premières impressions 
Évaluation :
3

things were fine with the move in experiance. But I set off the alarm to the building when accessing after hours despite following the check in procedures.

Albert P.  |  Online Move In 
Évaluation :
1

I rented the unit online 2 days ago and i still cannot get into the unit nor can i seem to reach anyone to help me !!!!! aaaarrrrgggggggg!!!!!!!

james g.  |  Online Move In 
Évaluation :
3

Customer service is horrible

Faith M. 
Évaluation :
4

More contact with staff would be most helpful.

George B.  |  Online Move In 
Évaluation :
1

If you want to know more why we will never in a thousand years use Uhual call me. There isn't enough space here to explain all the screw ups. However, I will say picking up and returning the UBOXES in Omaha was fine. Very friendly and helpful staff. They get a 10. Everyone else's gets a -100 and that's being nice. 😏

Jeanine S. 
Évaluation :
5

the packing of some of my items where done without care. Extremely heavy crates would be set on top of other ones that could not support the weight - instead of packing the heaviest ones on the bottom and lighter ones on top.

Siobhain A. 
Évaluation :
2

Failed to call me or email me to inform me my box had arrived.

Anthony L. 
Évaluation :
1

No communication between staff at all three places, time and money wasted driving from Port Orchard to Gorst then to Bremerton main office and then back to each place; just to get a security card. Poor signage and not enough detailed information for the consumer concerning this matter.

Kimberly A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April C.  |  Premières impressions 
Évaluation :
1

I wasn't informed I needed a card to enter 24 hrs. I wasn't able to get into my storage during work hours and couldn't get any one to help me. I am now having to take a day off work because my truck and trailer are loaded. I'm very displeased and if I wasn't in need of a place to store my things I would not be doing business with you.

Stephen L.  |  Online Move In 
Évaluation :
3

there was no pads and my dad was sold the expensive containers he had steel one he could have went with wood he 84 the customer service I received from Brittany in ct was excellent but the sales manger from the groton store Ryan should have suggested the wood box it would have saved my dad a lot of money he did receive a military from Brittany which was appreciated

Allen M. 
Évaluation :
3

The code provided online for the move in online did not work (useless system unless you get the key card)and the large slider door does not work so it is difficult if not impossible to get large items into the facility through the normal door. Regarding the large slider, when we went to the main office they did say they were having issues but did not say they were doing anything about it.

Derek D.  |  Online Move In 
Évaluation :
2

What a complete screw up. The folks in Bremerton were friendly. That's the best I can say about the whole experience. The U-Box was beat up, and required a crowbar to close - the bottom skids were bent, and the bottom of the door was splintered from previous users prying the door shut. The container arrived in San Diego, wasn't transferred to the proper facility, wasn't ready for the moving help I'd paid for. Calls to U Haul just got me the runaround - they insisted that I had the date wrong, despite the fact that I had an email confirmation for today's date, AND the moving helpers we'd booked THROUGH U HAUL had already arrived at the site to pick up the container (which hadn't been transferred) for delivery to our home. Fortunately, they had the time to make the additional journey to the National City Facility (on my dime) to pick up the Box. UHaul accepted no responsibility for the screw up, was unhelpful, and kept insisting that they were right, and that we and the moving assistant company were wrong about the date - even though I had WRITTEN confirmation from U Haul for the 8th of April. We will NEVER use U Haul again for moving services. Every phone call (I have at least 8 of them listed in my notes) resulted in 45+ minute hold times - I basically spent an entire work day fixing U Haul's screw ups. The nominal savings compared to other companies was NOT worth it.

ROBIN R. 
Évaluation :
5

The whole staff was super nice. Wether it be the person on the phones trying to coordinate with me how their truck can get down the driveway, uhaul.com people being super nice when I was doing the initial order, or the delivery driver. Their delivery driver Cindy is an absolute angel. My driveway was angled awkwardly making it difficult to get the boxes up on the truck. She worked at it and worked at it trying to figure out how get them up and didn't give up til she finally figured it out. I don't know what I would've done if not for her. My moms estate closed 4 days later, I still had tons of work I needed to do...I straight up cried for a second when the last box got up. A lot of people would've said “sorry, these are to heavy” “we can't make this work” Cindy went above and beyond. A master at her craft and an amazing person too. Thanks Cindy!

Benjamin P. 
Évaluation :
1

The chick that works in the west Bremerton location on kitsap way is rude and nasty

jacob b.  |  Premières impressions 
Évaluation :
3

It took five trips to get established. Storage facility doesn't have an office. There is a lot of red tape.

john r.  |  Premières impressions 
Évaluation :
1

U-box was 5 days late. I was promised $50 off my bill for every day it was late. That has not happened. I was also assured that I would not be charged for another month of rent on the box. I was charged. I would not recommend your service to anyone.

Tara H. 
Évaluation :
1

I drove 29 miles to the office from my home four times before I could access the storage. Card didn't work, lock on storage space, I had to re-register at office in Bremerton, bc clerk was unaware of Uhaul offers that you can rent and move in immediately, which turned out to be false advertising. Company unapologetic about my waste of time and gas. I rented on the 25 of December couldn't get into space until the 31. Once in, I liked the space, building clean, no bums but closet doors have a flimsy locking slider, so we must trust that the surveillance is good. I moved from Glacier bc it was damp and unsecured.I found this building in Gorst much better and dry and clean and no animal cruelty. I expect the building to respond IMMEDIATELY to a call when animals are trapped or left inside lockers, and I appreciate that there are no hideous and cruel mouse traps, which are environmentally hazardous and will report Uhaul if you ever use them. I haven't yet moved in but are in the process of doing so, as I was leaving another customer's card didn't work. I can't speak, so Ibhad to drive to the office, but he called. Nice building so far. Your questions are too black and white in this survey, I answer no to question#6 bc there's no in between, I would recommend the building but warn them of the false advertising offers.

Daniel C.  |  Premières impressions 
Évaluation :
5

Josh and Devin from legendary movers were phenomenal. Very professional and fast

Eli B. 
Évaluation :
1

Was told twice by two different people (three days before requested delivery at our new house ) that they can't deliver to our address .. that was after storing the boxes for a month at the facility. So we were told we need to pick our boxes us ourself an hour away from our new house. Then after picking them up , we were asked at the facility why we didn't have them delivered. Because they DO in fact deliver to our house ! I WONT use UHAUL or recommend them to anyone ! Horrible service, horrible communication. I also had a month of free storage that they tried to charge me for .. after drafting my account for over $300 , and then had the nerve to tell me again upon pick up that we owed an additional $300 for the month of storage again.

Emily D. 
Évaluation :
1

I paid for a storage unit 2 days ago and haven't been able to put my belongings in it because it is locked. I called customer service 3 times to have someone come unlock it. And it was still locked tonight. All 3 times I had a truck load of belongings I was going to store. I've burned up $20 in gas and at least a couple hours of my time. There is obviously a lack of communications between employee's and the management. Which has left me, the customer, very dissatisfied.

Tonie A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jolly H. 
Évaluation :
5

I have used Uhaul boxes two times now for cross country moves. Good job.

Cynthia W. 
Évaluation :
2

Your management people do not know how to manage nor do they have accounting or bookkeeping experience. They think if problems are ignored, they will go away. Horrible communication.

Roger G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerry C. 
Évaluation :
3

If you do not go down during business hours it is very difficult to understand how to access your unit. Additionally if you EVER need to call and speak to someone your call is rolled over to someone in another state that literally cannot help you and has to chat with someone online to assist you. Very frustrating!!

Jennifer S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Constance L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zoey T. 
Évaluation :
5

Excellent delivery person. Most efficient and helpful.

Lon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
2

Make sure your scheduler knows what they are doing. Train your employees and then let them help people. The date on my ubox was changed three times and nobody bothered to contact me. Not very happy.

Kelsey B. 
Évaluation :
5

Very pleased with this service

Arkade D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
2

-Get more drivers to deliver ubox to your customers -Do not tell customer to wait 10 before you can deliver their property, as you only have one driver who only works 4 out of 7 days a week as you failed to hire enough drivers. -do not hang up abruptly on your customer who protests that waiting for 10 days to have their property delivered is not acceptable, and your customer service says,"Sorry that is all we can do,you can call back, bye." ( yes and wait on hold for 20 more minutes to talk to another person) The good, Uhaul pick up at Camarillo to getting to Bremerton you delivered and did well. Once at Bremerton Uhual and getting our property timely delivered to us was a head ache, but we eventually worked it out, but we had to persist, and they should have just gotten it done, instead of making us work to get our property within a reasonable time, not 2 weeks! The Bremerton driver worked hard and was friendly and nice. I hope she has a beautiful wedding.

traci M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan M. 
Évaluation :
1

logistic disaster. When I called on the day it was expected at the destination, no one could find it. Then someone at uhaul canceled the orde/shipment record for some unknown reason (not at my request). Then there was about a week where no one at uhaul could tell me where the ubox was. On one at the source shipping location would answer the phone (tried several times a day for several days). No one at corporate could get in contact from anyone at the local location. It was as-if they no longer existed. Finally they fond the box where it was handed over to uhaul. They were supposed to ship if the day after I handed it over. Guess they just decided to never ship it at all, and never tell anyone one they hadn't. So on my uhaul order page it looked like it was in transit to the destination. It wasn't So all in all, it arrived about 2 months late. When it arrived at the destination someone called me to arrange a time to pick up (first time anyone some uhaul actually called me back, despite numerous people saying they would when they "got to the bottom of this"). But it's u-haul, so when I went to go pick it up no one knew what I was talking about. I had to wait 45min for them to find the box. I will never use again. Will highly recommend to anyone that asks (and anyone that doesn't) to never use it. Avoid at all costs.

Jonathan R. 
Évaluation :
3

1. Original drop off date was 5/22, got a call saying they would be there on the 21st, then first was told 10-1, then another hour, then another hour, finally arrive around 6 pm. Found out dispatch reworked the drop offs and messed things up. 2. Arrival date was to be 6/8, truck didn't show up before 4 pm. Someone tweaked and put in I'd be UNLOADING there. No way I would have wanted to undo my Tetris puzzle, just to put into another vehicle, just to unload again. Charles had to go find another trailer for my u box on the 8th, luckily I had spoken with him and got that clarified. What was even stranger was that my paperwork said delivery in Lawrenceville on the 9th. Moving is stressful enough, but even the little things make a big difference such as placement of the container-I lived in an apartment complex and had original parking planned out. Kid was working in Petersburg on the 8th so hopefully we could get the u box as soon as it arrived- was driving the gas guzzler & I had to go to the bank about 3 miles away on Monday. Put extra stress on my kid with having to go back on Tuesday to pick up. We unloaded quickly once we got it home and kid was able to take it back late on the 9th. So he could get to work on Wednesday without the trailer attached. We live over an hour away normal driving time, not with a trailer attached. You need dispatchers with brains to schedule things. And whoever is doing the paperwork to get the dates and locations correct. Moving just doesn't affect the person moving, but also work scheduling, enlisted help, and inconvenienced neighbors.

Shane T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

myrna H. 
Évaluation :
1

Service was awful. Currently have a claim in for reimbursement for expenses due to uhaul caused issues.

Matthew G. 
Évaluation :
5

There were way too many furniture pads for my needs (3 pods = 72 pads!). As these needed to be returned I felt as if I wasted space putting them in the pods when I could have put more boxes in. I did not need them even for stuffing into spaces. When I first called UHaul it must not have been the local store number. The person I spoke with told me I could have pickup and delivery any day of the week. However, after I made my reservation the local store called me and told me they only make pickup and deliveries to my location on two specific days of the week. I had to rearrange some things for that to work. Would have been nice to know that from the beginning.

vicki D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kyle L. 
Évaluation :
3

I left notes on the reservation for them to contact my brother directly regarding the drop off and they kept calling me. I had to redirect them to call him about the drop off and pick up every time they needed an answer on something. They were friendly about it, but not sure why they didn't follow the request to call him first.

Dianne S. 
Évaluation :
3

Overall satisfied with my ubox container. I was quite frustrated I had to wait a month and one day to pick up my box and then was informed I'd have to be charged a whole extra month for storage and insurance, found that to be upsetting because I would have wanted my box earlier obviously. Felt a little scammed during the process and the manager in Fairbanks, Preston was accommodating and understanding.

Denaeuh D. 
Évaluation :
4

Not sure that I would use the UBox again. Your online estimator was way off...by four boxes, which cost me almost double the fees. The communication between various Uhaul centers was almost non-existent. I would arrange everything with the UBox folks over the phone and the folks at the Uhaul center had something completely different. This was a VERY frustrating and expense move and while I knew the move would be expense, the total cost of using your service would have been about the same as if I hired a moving company. For the price we paid for this, I was not satisfied at all.

Michael H. 
Évaluation :
5

No problems at all! Went very smoothly! Thank you!!!

Vicki C. 
Évaluation :
5

The staff made extra effort to make sure the delivery was corrected and I had what I needed in time to get my belongings pack in a very tight window of time. Merci.

Cindy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie W. 
Évaluation :
1

Doing rhe checking in and our sucked as I couldn't figure out app or online help. Worst was not knowing if I checked in or out right. Took 1/2 he sign in or more, and about that check out with

Tracy C. 
Évaluation :
2

I couldn't tell if there was someone on duty. The lock on the truck was broken and stopped me from gaining access to my rental, I called customer service and was hung up on four times and had to wait two hours before anyone would just assign me a different truck. When I returned the truck other customers were having the same problems. The problem was with the online staff. The last lady I spoke with took the time to listen to my issue with the truck

Glendell L. 
Évaluation :
3

Because there is no office it is a bit challenging to figure out how to pick up the truck.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward R. 
Évaluation :
5

We experienced three of your Driver/Fork lift Operators all Female, the first one from Bremerton (sorry did not get her name) was excellent. The two California operators Ofillia and Shelby were also excellent. Our California location was a challenge they both handled with great skill. I was a Fire Apparatus Operator/Firefighter 34 years so I recognize Skill. Yes all three have excellent people skills too. I will highly recommend your service.

Dale W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danica G. 
Évaluation :
4

This experience was better than I thought it would be. Thank you. These kinds of arrangements depend on a lot of different people doing their jobs with lots of moving pieces. Thanks again- I would use U-haul again.

Giancarlo T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenifer Terry S. 
Évaluation :
1

Worst experience I have ever had with a service.

chad F. 
Évaluation :
1

We would like to give a huge thank you to the Arden California sure for their courtesy and professional customer service. We would especially like to thank Anita who delivered our U box for her safe and courteous delivery. Anita was very professional and displayed outstanding customer service.

roger B. 
Évaluation :
3

We had several problems with this U-Haul move. Initially, we were quoted a price for our move, in person by the manager, at the Bremerton U-Haul store. When we tried to reserve the boxes, first, on line, and then at this same store we were told it would cost $1000 more than first quoted. We contacted this same manager about this discrepancy. He tried to book our move for us and was stymied by the the U-Haul computer system. It seems the U-Haul computer system wanted to charge us $1000(compared to the $109 he quoted us) to deliver the boxes to our home 30 minutes from the Bremerton office. He admitted that this was "wrong". It took him a week 'working with corporate' to get this corrected. His advice and hard work was the best part of working with U-Haul. We would have walked away from dealing with U-Haul if it wasn't for him. But things did not go smoothly, after that. We had reserved times for the delivery and pick-up of the boxes at our home. We waited 4 hours for the delivery of the boxes on the set date. We called and were told that 'they were running late' and they would be delivered 'the first thing the next day'. At noon the next day, we called again and asked why the boxes hadn't been delivered. We were told that they had 'fuel' problems and would be there within the hour. After we started loading one of the boxes, we noticed that we could not close its door. The box had been set down partially off our driveway and a corner was on a mound. This warped the box. We went through the same problems as before to get them to come out and move the box onto the driveway. Then a few days before 'the pick up date', we received a call from U-Haul stating that they had 'overbooked' their driver on our date. They would need to pick up the boxes either the morning before or 4 days later. We told them that we had flight reservations the day after the pick up and we had several workers lined up to load the heavy items the day before pick up. So we told them those changes would not work. Lastly, when our boxes were being delivered at our home in Mesa, we had one more problem. We were in contact with the people delivering our boxes. We gave them the information they needed to deliver our boxes. I was at our home when I noticed the U-Haul truck drive by our home. I got in my car and chased the truck. They finally pulled up in front. The driver got out visibly upset and started yelling at my wife, who had just pulled up in our other car. The driver said she had been 'driving around for 30 minutes' looking for us. We never found out why she was upset. Even though the U-Box is a good idea, dealing with U-Haul is not worth it.

Sue R. 
Évaluation :
5

Just need to post hours at first uhaul facility

Joshua M. 
Évaluation :
5

Process was great from start to finish!

Tina R. 
Évaluation :
1

Communication between your location and the annex, and the customer is terrible. Getting ahold of the store is nearly impossible. Had to wait over an hour at the Gorst facility for access to my boxes and the person who finally showed up had no idea we were scheduled to come. Lock was broken. Very disappointed.

Abby L. 
Évaluation :
3

Three U-boxes were recommended for the amount of stuff I described, but I should have had at least 5. Had to rent a U-haul van to transport the rest over several trips. Communication could have been much better about delivery and pickup times - make sure you double check your understanding of what you're told, to make sure you're truly on the same page as the service rep. I thought I had made definite arrangements as to time frame, didn't happen the way we agreed, then was told no notation of arrangement had been made and even if it had it would only have been noted as a "request." Very frustrating.

Karen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa R. 
Évaluation :
5

Keep promise of on time delivery..mine was 3 days late...need credit on my card as soon as possible..thank you..

GRACIE A. 
Évaluation :
5

The driver was exceptional. She called to give me her drop off time and her pick up time and was very skilled at placing the containers in tricky locations. I was very pleased with the service. Thanks again

Basil R. 
Évaluation :
3

I checked in, did some errands then went to the storage unit, still wasn't unlocked. Couldn't use it until today.

David s.  |  Premières impressions 
Évaluation :
2

Other than Cindy and Bobbi and maybe 2 others, this experience was a nightmare. I was not told upfront in Spokane Valley about the storage costs of $55 per container for one day after they arrived at Bremerton (unmanned because I drove out there and there was no office), nor did Bremerton call me to tell me containers were there. I had to call them and was told another charge of $119 would apply but it was over $129 in addition to the $55 x 4 expense. No coordination between locations. A confirmation no. at one location means nothing to another location. Guarantees mean little. Lady at Spokane Valley was vague and irritated by my questions, and I never did get a straight answer about what happens once containers reach Bremerton. I had to find out later about the extra charges. Calling them takes a ton of time since I have to wait and wait and wait. I go online and the person online tells me to call scheduling so that I can wait and wait and wait for someone to finally get to my call. Perhaps in time, Uhaul container service will get themselves coordinated but for now I cannot recommend them to others...

Les K. 
Évaluation :
1

You can advise your people that they need to tell folks they will be charged storage when they take your stuff to be shipped and wait 2 full weeks to ship it and charge YOU storage. Then I needed my boxes put on the ground, contacted Uhaul online chat and the person said they would be ready for my movers. My son waited 5 hours for that to happen for the movers. I will probably never use Uhaul again.

Catherine T. 
Évaluation :
1

Communicate that you will be arriving late to your future customers. My movers charged me double due to your lack of communication. UBox was delivered backwards. Made it challenging for my movers to get my goods out. UBox was also parked with the end you open facing a bulkhead!

nancy Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy H. 
Évaluation :
5

Nicole in gorst was so awesome she deserves a raise. So helpful, professional and friendly. I was having a horrid day before i got there and her just helping me and being so nice changed my whole day. I appreciate you more than you know. Thank you so much!!!

shaunte S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene H. 
Évaluation :
5

Get a working air conditioner in the office.

Sharrie Y. 
Évaluation :
5

The lady that manages the Gorst, WA location was very professional, and made our experience wonderful!!

kristina D. 
Évaluation :
5

Everything was outstanding. I WILL be referring others to this location very soon. Customer service was excellent!

WAYNE S. 
Évaluation :
5

Staff was exceptional.

Craig C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raleigh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STROTHER M. 
Évaluation :
5

Nicole was very helpful and pleasant, made the return easy for us after a very tiring weekend of moving.

jeome M. 
Évaluation :
5

LOVE dealing with this location. Cassie and Nichole are wonderful to work with.

Jan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
4

The employees were very friendly and helpful.

David L. 
Évaluation :
3

It's difficult to find the entrance to this location; once we did, all we had to do was drop off the truck.

Barbara D. 
Évaluation :
5

Great U-Haul experience. this is a very busy time of the year and the manager went of her way to meet our needs. thank you.

Kay G. 
Évaluation :
1

The office in the decrepit single wide is ridiculous. Really guys? However this does not reflect on the woman at the desk who was competent, helpful and courteous.

John B. 
Évaluation :
3

A little hard to find but very nice rep there.

Brandon S. 
Évaluation :
3

Bad location due to traffic, entrance signs NOT clearly marked.

kurt C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Neale A. 
Évaluation :
5

This was a very satisfying experience. The owner was extremely helpful.

Jeff B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronee P. 
Évaluation :
4

Great customer service, no problems

beth M. 
Non les évaluations ont été soumises pour cet établissement.

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