Customer Reviews for U-Haul Storage of Burien

3715 évaluations

13645 1st Ave S   Burien, WA 98168
(@ 138th St)

(206) 246-8775

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 246-8775

13645 1st Ave S
Burien, WA 98168
(@ 138th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Lady on duty was very easy to work with. Excellent service à la clientèle.

JUSTIN S. 
Évaluation :
3

Very friendly. Van was NOT clean. Used the mobile app (good, not so good experience) so had no contract. All of the stickers on the truck to say look at the contract to figure out how much fuel to add, but no contract. Get an error when you try to download contract on mobile app, and there is nowhere to download contract on website. Also, it's summer and you're out of propane for months? WTF, people? Who's idea was that. That's inconvenient for us and you're losing a sh*t ton of money.

Llew R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

On the clean question, truck was well maintained and drove great. Hard to say it was clean, didn't appear to have even been wiped down. I would still rent it again…

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erianne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah B. 
Évaluation :
5

Again, everything at this location was great. The steering on the truck was a bit loose. It made it difficult to control, because I had to keep correcting for drift. Otherwise everything operated fine.

Rick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
3

The locations for drop off and pick up were fine, but the reservation process sucks. I don't see the point in making a reservation for a particular location to then be called and told you need to pick up your equipment at 3 different locations. This was absolutely ridiculous and inconvenient.

Roger D. 
Évaluation :
5

While the service and equipment of this location was outstanding, for some reason U-Haul had my home location incorrect, and it took us 2,5 hours to drive to this location. We have several similar U-Haul locations much closer to where we lived before. I would suggest having U-Haul phone representatives confirm the customer's home location prior to submitting the reservation, thank you.

Seth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINGO MANZAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE L. 
Évaluation :
5

Excellent staff and customer service!

Mindy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW E. 
Évaluation :
5

Gentlemen (i believe David) was professional, fast, and had very good customer service skills

Tim O. 
Évaluation :
2

Never what the price is quoted. 20 $over.

JENNIFER T. 
Évaluation :
3

I was sent to this location only because U-Haul screwed up my original order and tried to send me 150 miles away to pick up the trailer I ordered. This location had a trailer available that was much smaller than what I ordered.

Wayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton B. 
Évaluation :
5

The man who helped us setup the trailer is VERY competent.

CYNTHIA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENSON K. 
Évaluation :
5

Great service. Rent from them again.

MELONIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL RALPH N. 
Évaluation :
2

I arrived at my confirmed booking time to find out that the equipment that I had reserved was not available. There were not plans to notify me of this prior to my arrival. I had a schedule to keep since I had hired help meeting me at a specific time, so there was no time to go to a different pickup location. I don't blame the retail staff necessarily, but this is a terrible way to manage reservations and it should improve immediately. I was able to make a smaller truck work for this particular date, but I won't be returning in the future.

Mireille L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THERESA D. 
Évaluation :
3

After driving U-Haul that is a "Corporate U-haul". This is the key point. We drive up, they have an office, trucks, guys and supplies. Finally a U-Haul store/office that I'm familiar with. DON'T GO TO A U-HAUL "DEALER". You will just find some grocery store, tattoo shop etc. Not all of these places take back what you may have. Lesson learned the hard way. PS. I did try and schedule a drop off time & place place in Seattle ahead of time before we left Minneapolis so I could just drive there and they would be expecting me. The store I originally picked the truck up from in Minneapolis said he could not do it, just do it in Seattle when your done. There are plenty of U-Haul places in town he said. So long story short, make sure you don't go to a "U-Haul dealer". What a nightmare and a wasted 1 hour of driving through a town that I was not from.

DANIEL S. 
Évaluation :
5

Awesome Team!! A great help!

James C. 
Évaluation :
5

Alicia was very helpful and friendly. She got me hooked up and road ready in no time. She is wonderful to work with. Thank you! ~David

DAVID T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KC COLIN C. 
Évaluation :
2

The truck that I had reserved had its catalytic converter ripped out the night previously and the rental dolly was forgotten, so I was stuck with a smaller truck that didn't work out for my move. I understand it isn't entirely their fault but they definitely didn't do much to help my situation out.

SAMUEL M. 
Évaluation :
4

I arrived before the opening time. The representative was there before me, waiting to start his shift. He was polite and friendly and had me on my way in good time.

PETER L. 
Évaluation :
4

Very helpfull staff, both at pickup and return!

Klaasjan T. 
Évaluation :
5

friendly, fast service

CHRISTA T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Julie Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
1

TLDR: UHaul doesn't honor anything about their reservation system :) Also they hire people who are incredibly dismissive, refuse to help find solutions, and will hang up on you. They also hire people who are super helpful. I hope you get the latter. Horrible UHaul experience. I requested a 20' truck 6 weeks in advance for a 70 mile move. A few days before our move I received a call. At the start of the call, the woman on the phone - her name is Olivia and I'll explain more about how she's not my favorite person later - just blurted out "This is about the reservation for [name]." No context, no explanation. She seemed incredibly disorganized and had a hard time explaining to me what she was calling about. And when she did finally explain who she was, she kept telling me incorrect dates about our move. Basically, we're not starting out great here and she could've really used a script or something. After we figured out who she was and why she was calling me, she let me know that I would likely have to pick up the truck at a UHaul location 20 miles away or at a UHaul location ON THE OTHER SIDE OF THE PUGET SOUND WHERE I WOULD HAVE TO TAKE A FERRY. UHaul did not offer to reimburse me for the additional mileage. At this point, I decided to book a smaller 15' truck because the website said IT WAS AVAILABLE at my local UHaul. THE DAY BEFORE MY MOVE, when it was too late to reschedule our paid-for movers, I got another call from Olivia who unsympathetically told us that there were no 15' trucks available anywhere nearby and that we'd have to get a 10' truck. Even though the website said they were available. Like, I got a warning when I booked the 20' truck that it might not be available. During the reservation process nothing (that I quickly or clearly noticed) led me to believe that the 15' wouldn't be available. I think they just overbooked and I got shafted. So now, for our 70 mile move of a 3 bedroom home we went from our initial 20' reservation to a 15' truck, finally being downgraded to a 10' truck. Our stuff COULD. NOT. FIT. No remorse. No apologies. No understanding. Olivia was short, uninterested, and made no effort to find a solution. I asked if we could get two trucks and she basically said "I dunno." When I finally said we'll take the 10' truck, she said "OK" and immediately hung up. No confirmation, nothing. Literally it went like this, ME: OK I guess we'll take the ten foot truck Olivia: OK *Click, call ends* That's the kind of empathy I expect from a teenager working at McDonalds - because, yeah, no one should take a Big Mac that seriously. Not from someone tasked with something as critical as facilitating truck rentals for people who are 24 hours from loading everything they own into one of these trucks to make a pretty substantial move. In delivering this news she ruined my move and cost me hundreds of dollars and didn't show an ounce of remorse or interest. Luckily UHaul doesn't only hire Olivias. Although I would really like UHaul to employ one less Olivia. After BEING HUNG UP ON I immediately called back and got on the phone with someone named Jason who was incredibly helpful and professional. Jason explained his process as he systematically looked for a bigger truck in our area. And when he wasn't able to find one, he helped me book a second 10' truck so we would still be able to make our moving day and I wouldn't lose the money I had already sunk into hiring movers. Jason is awesome and I wish every UHaul employee was like Jason. I even called back a few minutes later and spoke with him on a small follow up issue that he quickly resolved. Can't stress enough how great Jason is. One last comment about Olivia because I can't help it. I have worked in customer service. I am not a boomer. I tip well and I have literally never raised my voice at someone who works in customer service. I get that these jobs stink. Olivia's job seems really hard to me and I think it's something that deserves a lot of patience because I get that she is just delivering bad news to people dealing with stressful life events. THAT BEING SAID, I have never been treated in such a rude, dismissive manner. Dude, I'm six months pregnant and could barely keep it together on the phone. But I tried to smile through all of this and use my nicest voice because I GET IT. THIS WORK IS HARD. But she is not cut out for it and she is actively making things worse for people by being in this position. I hope UHaul does something about this: train her, get her in a different position, SOMETHING. But I really, really hope that anyone reading this review doesn't have to deal with her or anyone else. In conclusion, UHaul is the worst and will let you reserve trucks without actually reserving anything. Nothing is sacred. You are at their mercy. Book from a different company. I will be telling this to everyone I know :)

PETER K. 
Évaluation :
5

Martine was very helpful. He made sure I knew where to park my personal vehicle, which vehicle I was renting, when/how to return, etc. He was attentive and made the entire experience pleasurable. You could tell he really cares about making sure it was a stress-free experience. I will definitely rent from this location again because of him.

Wendy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
1

I was rescheduled twice to different locations. The second time was 30min before I was supposed to pick up my trailer and they moved me to a different location that was far out of the way. No one seemed to care about the mistakes they made and how big of an inconvenience it caused. It's remarkable how often this company can screw up something so simple.

Kyle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alida P. 
Évaluation :
4

Martin was very helpful. Single person working but handled multiple customers professionally.

Alexander W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Employee was really respectful and kind makes me want to come back again

CHRISTOPHER Y. 
Évaluation :
5

Nothing to improve upon, the staff was timely in opening and courteous. Super helpful.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA D. 
Évaluation :
2

We were supposed to pick up at a north Seattle location, but the pickup was changed to the Burien without any notification. It turned a short drive into a two hour mishap. It was extremely frustrating, and no rate reduction was offered for the inconvenience.

Nathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky H.  |  Premières impressions 
Évaluation :
4

The guys that helped me where cool and helped me out a lot with the trailer ordeal

Kha D. 
Évaluation :
5

Dude was suuuuper chill!

karla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drenda M. 
Évaluation :
1

We were screwed from the start. We reserved a 20ft truck mid April in Sammamish. Less than 24 hours before our move, we were contacted and said our truck was is Burien is was 2 hours away from where we moved to. We had no choice but to take the reservation because there was nothing else closer to us. We get to Burien at our appointment time and the truck was not there, it wasn't returned to that location. We ended up with a local truck that had to be returned to Burien by 9am the next day. So, we had to take 2 ferrys which cost over 100 $plus pay the mileage for the truck... which ended up being 122 miles because we had to drive the truck allll the way back to Burien as they wouldn't rent it to us if we wanted to return to Poulsbo where we live. Cost us over 500 $including the ferry/gas and an incredible amount of stress.

CHRISTOPHER E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glenn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

everyone was very courteous and helpful

KERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBSIBE GEBREMAR J. 
Évaluation :
3

No lockbox or mechanism to drop off after hours

DARYL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
3

Great service and very courteous

JOE C. 
Évaluation :
1

The 1-800 number gave conflicting information than the stores. Jessica was not very helpful. The manager at the Bermerton location was amazing!!! She and the gal at"Traffic" went out their way to right the tremendous wrong of others.It is ONLY because of them I would consider using u-haul again.

KATRINA O. 
Évaluation :
4

Easy to reserve and return when there's customer service in the office as well as do it online. Always rent in this location before anywhere else.

CLODUALDO T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Thanks

CANAAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE N. 
Évaluation :
5

Very good

J C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika S. 
Évaluation :
4

Staff was very friendly and helpful. It was nice doing business in this location.

JESUS H. 
Évaluation :
5

Lady was super friendly. Luckily she was there because the website doesn't work. You can't upload a photo, after taking the picture it takes you back to the beggining

CRAIG E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaias E. 
Évaluation :
2

I really don't know what to say! The van was fine but the pick up and especially the drop off were strange. People sitting in car and then got out to help. Contract said 7/8 on gas when actually it was 3/4 full. I mentioned that and they said they would change it but they headed back to the car. At drop off 2 people sitting in a car and one got out and said they would email the receipt. I again mentioned the gas difference. Still have not received my receipt 24 hours later. Just a strange experience altogether. Seemed a bit shady!

Matthew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Very easy experience - thanks! I really like the phone-based app that allows you to check out the vehicles.

Tod H. 
Évaluation :
4

everything looks good

Antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE S. 
Évaluation :
4

There was a bit of confusion about what trucks were available and we had to switch our pick up location 3 times and ultimately got a smaller truck due to inventory. Everything worked out in the end. The woman at the Burien location was very nice and helpful, as was the woman in SEATAC, the original pick up location.

JIMMY C. 
Évaluation :
1

Very bad customer service. Uncooperative and very lazy person.

Nuguse G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E. 
Évaluation :
1

The employees are very rude and disrespectful

Mario N. 
Évaluation :
2

The uhaul was dirty, there was only one person working there and there was only a quarter tank of gas at pickup. Many people were waiting to be helped and I had to go through the whole check in process a second time even though I already did it on my phone to avoid in person contact.

Bevynn W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
5

The customer service person was AWESOME!!! She worked extremely hard to get us a van we could use immediately. She was great and I would recommend anyone in the area to use this station.

JON J. 
Évaluation :
3

Need a drop of box/slot so that the 24/7 drop off can happen safely and securely

ANDREW P. 
Évaluation :
5

Tener personal que hable español

JAVIER N. 
Évaluation :
5

Customer service person was knowledgeable and thorough during the rental and return process!

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENNY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olgeir F. 
Évaluation :
4

Martin was very helpful

FRANKLIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH B.  |  Expérience générale 
Évaluation :
2

Your staff is typically amazing so you must be doing something right! However, they seem to operate with little supervision and little training and few processes. They had no idea how to handle an upset customer (me) when I came in after my unit had been broken into. They need more support there. All they did was look uncomfortable and shrug their shoulders.Whoever the woman was that proactively reached out to me and finalized my move out was especially helpful the past few times I was there. I wish I knew her name. As far as the facilities, they are are dirty and stinky and messy. I wished we had moved out sooner.

Randall C.  |  Expérience générale 
Évaluation :
1

Someone broke into my storage and manager is rude and doesn't need the job. Please watch your cameras

ieasha m.  |  Expérience générale 
Évaluation :
2

I emptied my storage unit and closed account but staff did not close account. Just found out I have a late fee. Terrible service will not recommend to anyone

Daisy J.  |  Expérience générale 
Évaluation :
4

It would of been nice for later hour at least until 9 pm. overall good no complaints.

PETER D.  |  Expérience générale 
Évaluation :
3

This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove that

laura s.  |  Expérience générale 
Évaluation :
5

I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.

John F.  |  Premières impressions 
Évaluation :
5

Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!

Julie H.  |  Premières impressions 
Évaluation :
5

All staff is very nice and caring

laura s.  |  Réservation 
Non reviews have been submitted for this location.

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