Customer Reviews for U-Haul Storage of Coeur D' Alene

6 777 évaluations

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Service was exceptional, can't think of anything to improve experience.

Richard T. 
Évaluation :
5

The guys were great & careful

Lisa T. 
Évaluation :
5

Excellent service and upbeat staff. When returning the trailer, the yard man met me at the trailer, adjusted the bill and checked in the unit in the yard.

steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Appreciate all aspect of the service. Self-check-in really expedites process! As always, the turn in service folks were quick, professional and courteous!

Roger E. 
Évaluation :
4

meet customer at check in quicker --- waited 10 minutes for someone to come check truck in.

ERIN D. 
Évaluation :
5

The manager there is always helpful!!! Great service highly recommend this location!

Jonas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

The lady inside was incredibly nice as always. It took over 30 minutes to get a trailer connected to my pick up. Nobody in the yard knew anything about the trailer they were connecting he could not figure out why the reflectors were not lighting up. They had no idea that they were reflectors and not lights. They told me there was something wrong with my pickup and the trailer was fine. The lady connecting the trailer was telling me things like “turn on your left brake”. She also said my lights wouldn't work unless I was in drive. All of these things are wrong. I got out and immediately spotted the wiring connection in the trailer had copper wires showing. The whole process took way too long and the poor yard workers have some terrible communication skills. The new trailer was great and served me well.

David W. 
Évaluation :
4

The first 20' truck I rented has 66 000 plus miles on it. It got 10,9 MPG loaded to Roseburg, Oregon This 20' Truck got 8,7 MPG because it is worn out and had 157 000 plus on it. The front end is somewhat loose when turning. This amounts to 15 plus gallons of extra gas at $4,59 per gallon. This truck needs to be retired. Tim Johnston

TIMOTHY J. 
Évaluation :
5

Excellent service à la clientèle. Quick pick up time n even quicker return time. These guys r the best. I recommend this U-Haul place on Appleway 100 %. They are the bomb

jill M. 
Évaluation :
4

The driver door was sprung and hard to close.

EARL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvah C. 
Évaluation :
5

Unsure; experience was even better than I anticipated.

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly T. 
Évaluation :
4

Counter person made everyone in line take pictures and scan drivers licenses and upload them on their phones. She said that it was a hassle for her to do it.

Keith M. 
Évaluation :
5

The staff was friendly. I reserved a 20' uhaul trailer / van in post falls a week before I needed to use it . The only option was picking one up in Coeur D Alene. My ex wife rented one in post falls , same size with 3 days notice. Inconsistently , it would have saved me time and money if I'd had gotten a uhaul closer to my starting point.

Rick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pati B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J. 
Évaluation :
3

Punish the person's responsible for the creation of the U-Haul app, and the current rental procedure. I come to U-Haul to rent equipment, not do all of your counter, back-office, and yard tasks for you. Your rental process used to be fairly quick and easy. Now it is technology dependent that is slow, balky, and onerous. Everytime I subject myself to renting from U-Haul, I am reminded of why I hate renting from U-Haul.

Frank B. 
Évaluation :
3

Our only issue is when we picked up we were told to fill the gas and to 5/8s full tank. Re returned at 5/8 full tank and was charged $30 because it was supposed to be filled 11/16s.. #1, the verbal instructions were incorrect and #2 the small print indicating 11/16s was not shown to us at pickup. We were charged triple the cost if we would have been given the correct information to start with. We would recommend because of the limited resources in the area, but caution our friends to double check the fine print and not rely on any verbal information given.

Bob H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

I appreciated the check out and check in service Check out was with Donna I believe…but not able to recall check-in but he was pleasant, friendly and quick to remove the trailer from our vehicle…thank you

Blake P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rupert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

snow C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

Online check in was smooth and the check in at the desk was quick and freindly! Mitch was there again for turn in and again, he and co-worker were polite, thorough and professional. Much appreciated after a busy couple of days.

Roger E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick W. 
Évaluation :
4

My use of your Ztruck was just a local move into a storage unit Tge old truck could at least be washed from all the heavy dirt on the front end and tires. Looked as it was used on a long dirt road and left dirty The people are nice at this CdA Idaho store. Thank you Ricke A

Ricke A. 
Évaluation :
3

Not very friendly staff

Sheila C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Londa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

I love how this worked you pull up they help you and your on your way

Dawn M. 
Évaluation :
5

Nothing, you guys were really fast and efficient, I got in and out both times with ease, thanks.

Wade W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis C. 
Évaluation :
5

Very efficient and helpfyl

david D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory C. 
Évaluation :
4

Inside help was poor…3 employees and only one assisting the line of clients. The one worker was doing his best as the lone got longer as time went on. Eventually, a phone call came through and worker asked the crowd if there were any return vehicles. I raised my hand and was sent outside. Outside worker was disconnecting the trailer and was helpful. Seems the other workers inside could have assisted the line of waiting clients more efficiently.

Nancy C. 
Évaluation :
5

Wonderful

Caitlin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEATANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F C. 
Évaluation :
5

Confirm that the initial checkout of the vehicle was processed completely on the app by the customer.

Roger W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Keep doing the excellent things you are doing now!

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

It was a busy location but the guys helped us pretty quickly and were friendly and polite.

Marcella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli L. 
Évaluation :
5

Outstanding!

Craig B. 
Évaluation :
4

There was a small problem but they made it good for me. I really appreciated their time and working with me. Thank you u-haul 

elinda H. 
Évaluation :
5

Excellent facility. Great customer service . Super clean. Well located. Staff is friendly and goes out of the way to provide excellent service.

Jaime M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
5

Inspect equipment thoroughly prior to assigning to customers. Several damages were found on the auto transport trailer that was not marked on original documents. I was able to upload photos with the online verification process.

KEVIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Super friendly efficient help. I frequent this location often

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kurtis G. 
Évaluation :
5

I would not use a different location. Management and employees ran this location perfectly.

Spokane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes M. 
Évaluation :
5

Easy process

Devin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl R.  |  Premières impressions 
Évaluation :
5

Thanks again to everyone who check me in - smooth, informative and confident. As always, Thanks again to Mitch for his kind and professional check in - it was a cold and blustery night.

Roger E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

I love dealing with Uhaul on Appleway. They are very helpful and friendly.

Darrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary U. 
Évaluation :
4

Get jacks on all of your trailers!! I unhooked trailer H 1994 and set it down, and it started rolling backwards! Luckily I didn't just turn around and walk back to my truck or it probably would've kept rolling until it hit a truck or the street! Since there is no jack I had to put it back on my hitch (my back will thank me for that one!) and drive it back to its parking spot next to the curb so it wouldn't roll! Very frustrating

Jacob E. 
Évaluation :
1

Had to travel over 60 miles round trip to get the trailor that I needed for my car. No car transports in Spokane? Poor.

John B. 
Évaluation :
5

Nice and helpful staff.

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Everything went very smooth, staff was attentive, thorough.

Kristina N. 
Évaluation :
5

Renee is the perfect manager from the customer point of view.

Tyler B.  |  Premières impressions 
Évaluation :
5

this particular car was old and stuffy. Nice staff at location but the truck should be retired or deep cleaned

Armann K. 
Évaluation :
5

My moving and storage worries were lessened by U-Haul's climate controlled storage facility and the helpful staff. Thanks!!

Charles T.  |  Expérience générale 
Évaluation :
5

Everything was handled very quickly and politely.

Annie T. 
Évaluation :
5

Keep up the GOOD WORK...

Jimmy V. 
Évaluation :
5

Really good customer service. Will recommend this store to lots of people. Thank you Ricke A

Ricke A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Rien

Paula S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA P.  |  Premières impressions 
Évaluation :
5

Merci.

Trina E.  |  Expérience générale 
Évaluation :
5

This location rocks!!! All great, super helpful people. Great hires! So far this is my favorite U-Haul location in the Idaho Panhandle and Spokane Valley area.

Jacqueline G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Expérience générale 
Évaluation :
5

Very good service!

Bella S.  |  Premières impressions 
Évaluation :
5

Excellent, clean facility. I was unhappy that early in my rental, the hours online did not match the hours the unit was accessible. Other than that, I was very pleased with the unit and facility. Tons of people moving to CDA so they can charge more, but $84,95 for 5x10 feels high. Facility is secure, and easy to get to. I do recommend.

Todd T.  |  Expérience générale 
Évaluation :
5

Merci

kurtis s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooklyn N.  |  Expérience générale 
Évaluation :
5

Well so far the place is convenient and easy to use

Kenny M.  |  Online Move In 
Évaluation :
5

Renne and Leah were very helpful!!!

Dana C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew H.  |  Expérience générale 
Évaluation :
3

Despite being one day after I pay my monthly payment I had an emergency and had to leave to Phoenix Arizona and I was not granted at least but prorated refund leave me a little disappointed to take care of the monthly payment despite the fact that my storage was only in the unit for one night

Gerardo P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T.  |  Premières impressions 
Évaluation :
5

Loved every thing

David M.  |  Premières impressions 
Évaluation :
5

Renee Hagen in Customer service was very helpful.

Gerardo P.  |  Premières impressions 
Évaluation :
4

when we did go to storage unit and had questions, such as access code not working, the staff was very helpful and didn't "laugh" at our error. Easy access and clean areas.

Brian A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUBEN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA H.  |  Expérience générale 
Évaluation :
4

Girl who helped us get set up was very good - friendly, accommodating. Woman who turned out to be the manager seemed snarly, angry, and unpleasant. Setup of account seemed overly complicated due to u-hail policies. Finding a unit was very difficult, but that appears to be due to the economy.

Inland Northwax i.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDACE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly b.  |  Premières impressions 
Évaluation :
4

BEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!

Matthew S.  |  Premières impressions 
Évaluation :
3

Storage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.

Richard F.  |  Expérience générale 
Évaluation :
3

I had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn't of had to pay all those late fees since I told them over and over again. TY

Rebecca V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBI S.  |  Expérience générale 
Évaluation :
5

Desk agent, I think Katherine was very professional and excellent.

Johan D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam T.  |  Expérience générale 
Évaluation :
5

Leah and Renee are spot-on helpful, knowledgeable, and professional. I've been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.

Kirstie O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Alley A.  |  Online Move In 
Évaluation :
3

I tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn't help me. Told me to call the direct line.

Darby M.  |  Online Move In 
Évaluation :
3

My storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.

Jan J.  |  Online Move In 
Évaluation :
5

Facilities are terrific. Staff is helpful.

Ty S.  |  Expérience générale 
Évaluation :
5

The team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.

GRANT S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Premières impressions 
Évaluation :
5

I absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!

Naomi W.  |  Expérience générale 
Évaluation :
5

Nice people & very helpful with security questions

Sharon R.  |  Online Move In 
Évaluation :
5

Thank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....

mike F.  |  Expérience générale 
Évaluation :
5

Renee was very helpful and knowledgeable. I will continue to do business in the future.

Todd T.  |  Premières impressions 
Évaluation :
4

The price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.

Ariel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara J.  |  Expérience générale 
Évaluation :
4

web site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.

Bill S.  |  Expérience générale 
Évaluation :
5

The owner at u haul helped us and she is alway very nice,will recommend to everyone!!

Robert A.  |  Premières impressions 
Évaluation :
5

Impressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.

LAVERNE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan c.  |  Premières impressions 
Évaluation :
4

The only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!

debbie P.  |  Expérience générale 
Évaluation :
5

Merci

PATRICK W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N.  |  Premières impressions 
Évaluation :
5

Top notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.

amber c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN JAMES H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon G.  |  Expérience générale 
Évaluation :
5

The Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful

eric p.  |  Premières impressions 
Évaluation :
5

Renee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!

Michael W.  |  Expérience générale 
Évaluation :
5

The staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro

Wayne S.  |  Expérience générale 
Évaluation :
5

Very clean, convenient, and secure

Scott and Edith O.  |  Online Move In 
Évaluation :
5

The entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.

Michael W.  |  Premières impressions 
Évaluation :
5

Best people, best storage units.

Frank B.  |  Premières impressions 
Évaluation :
5

Brand new facility, immaculate, security is as good as any military base. 8-)

Scott and Edith O.  |  Premières impressions 
Évaluation :
5

Very clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.

GERRY M.  |  Expérience générale 
Évaluation :
5

Great place safe and friendly

Darrell B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL W.  |  Expérience générale 
Évaluation :
5

I have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can't believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she's no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don't get me wrong, I never want to move again and I can't imagine I could find a better place to store store our things

Barb T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Expérience générale 
Évaluation :
5

Renee was easy to work with. She was friendly.

Janice W.  |  Expérience générale 
Évaluation :
5

Front desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.

Charity R.  |  Premières impressions 
Évaluation :
5

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy z.  |  Premières impressions 
Évaluation :
5

Best storage experience ever, thanks!

louis z.  |  Expérience générale 
Évaluation :
5

Will definately use again if need storage or recommend.

Susan B.  |  Expérience générale 
Évaluation :
5

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt C.  |  Premières impressions 
Évaluation :
5

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd P.  |  Premières impressions 
Évaluation :
4

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITAL H.  |  Expérience générale 
Évaluation :
5

Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler

Carol B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette O.  |  Online Move In 
Évaluation :
5

Renee was very helpful and knowledgeable

GARRETT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean C.  |  Premières impressions 
Évaluation :
5

Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.

CHRISTOPHER G.  |  Premières impressions 
Évaluation :
5

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M.  |  Online Move In 
Évaluation :
5

Amazingly clean and maintained and nice that a lock as provided

Charlotte H.  |  Premières impressions 
Évaluation :
3

This move has been horrid the only good thing about it was the way your staff took care of everything

john m.  |  Premières impressions 
Évaluation :
1

Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.

Alivia M.  |  Expérience générale 
Évaluation :
5

Sam was super helpful and got us taken care of. Merci encore!

Vanessa B.  |  Expérience générale 
Évaluation :
5

Thanks. Good people who I worked with.

Sarah K.  |  Online Move In 
Évaluation :
5

Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.

Vanessa B.  |  Premières impressions 
Évaluation :
5

Leigh was a fantastic help. She went the extra mile. Give her a raise!

Matthew D.  |  Premières impressions 
Évaluation :
5

Clean, safe area with good access. Staff very helpful.

ROBERT P.  |  Expérience générale 
Évaluation :
3

It was over booked and I had to wait for availability. I didn't use U-Haul storage due to inconvenient location within building

Peter B.  |  Expérience générale 
Évaluation :
5

Best-run U-Haul storage I've yet used!

George S.  |  Premières impressions 
Évaluation :
4

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn't been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tra S.  |  Premières impressions 
Évaluation :
2

If it would've been something that was easy to do, we would've left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn't offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants' unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.

Jessica M.  |  Expérience générale 
Évaluation :
4

Had a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.

Susan O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie U.  |  Expérience générale 
Évaluation :
5

thank you all staff members you are doing a great job always friendly and helpful

DON F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amoreene C.  |  Expérience générale 
Évaluation :
5

Only one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I've visited my unit. Very irritating. Especially for someone who has tinnitus.

dennis h.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian W.  |  Expérience générale 
Évaluation :
4

Overall, I had a good experience with U-Haul in Coeur d'Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month's fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Merci.

Deborah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa M.  |  Expérience générale 
Évaluation :
5

Very good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Merci.

KIM D.  |  Expérience générale 
Évaluation :
5

I canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.

Mary W.  |  Premières impressions 
Évaluation :
5

I wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand

Kent D.  |  Expérience générale 
Évaluation :
4

Always a good experience at this uhaul

Shawn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa V.  |  Expérience générale 
Évaluation :
5

Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

Deborah H.  |  Premières impressions 
Évaluation :
4

The facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!

debbie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david s.  |  Premières impressions 
Évaluation :
4

The staff was great, only issue is access can be cumbersome depending on where your unit is located.

Diane D.  |  Expérience générale 
Évaluation :
2

My unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.

Lynn N.  |  Expérience générale 
Évaluation :
5

The facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!

Scarlett R.  |  Expérience générale 
Évaluation :
5

The sight was wonderful and renee in particular. The call center needs some help to

mindy s.  |  Expérience générale 
Évaluation :
3

Love the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit

Jessica W.  |  Expérience générale 
Évaluation :
4

very good experience. Office staff was very nice, polite ad patient

Brb W.  |  Expérience générale 
Évaluation :
5

I was very happy with how easy and convenient U-HAUL storage is.

alicia d.  |  Expérience générale 
Évaluation :
5

Good value

Casey B.  |  Expérience générale 
Évaluation :
5

Rodney super friendly and helpful

Melissa B.  |  Premières impressions 
Évaluation :
5

Great Service,

Doug B.  |  Premières impressions 
Évaluation :
5

They made everything easy and convieient. from the return of the trailer to get the locker.

charles c.  |  Expérience générale 
Évaluation :
5

Aucun

julie h.  |  Expérience générale 
Évaluation :
5

Rodney and his crew we're so nice and Professional. Making moving easy

Kathy H.  |  Premières impressions 
Évaluation :
5

service great and price was right.

Casey B.  |  Premières impressions 
Évaluation :
5

Great customer service!!!

MARCEA M.  |  Premières impressions 
Évaluation :
5

Thank you for making our move smooth!

BILL W.  |  Expérience générale 
Évaluation :
5

Staff was efficient and helpful. Facility was warm and clean.

STEVE O.  |  Expérience générale 
Évaluation :
2

Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

Joseph P.  |  Expérience générale 
Évaluation :
5

Merci

DALE M.  |  Expérience générale 
Évaluation :
5

The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.

Kenneth E.  |  Expérience générale 
Évaluation :
5

Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

BILL W.  |  Premières impressions 
Évaluation :
5

One criticism: CDA U Haul's loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

marc s.  |  Expérience générale 
Évaluation :
1

Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!

Colton B.  |  Expérience générale 
Évaluation :
5

It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.

Karl K.  |  Expérience générale 
Évaluation :
4

Renee was good

Jeffrey K.  |  Premières impressions 
Évaluation :
5

Excellent

Mike B.  |  Expérience générale 
Évaluation :
1

Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant

Andrew T.  |  Expérience générale 
Évaluation :
5

Great experience!

Karen Z.  |  Expérience générale 
Évaluation :
5

Never had a problem with my storage unit.

YVONNE B.  |  Expérience générale 
Évaluation :
2

Rent increases too often, and much to high. Became unaffordable for me.

MIKE K.  |  Expérience générale 
Évaluation :
5

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

Robert L.  |  Premières impressions 
Évaluation :
5

Very convenient location and immaculate cleanliness

ED G.  |  Expérience générale 
Évaluation :
3

There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.

Samantha I.  |  Expérience générale 
Évaluation :
2

There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.

Travis B.  |  Expérience générale 
Évaluation :
5

I would recommend this storage facility to anyone looking for the best rates and security around!

Rachel V.  |  Expérience générale 
Évaluation :
5

Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!

NAOMI W.  |  Expérience générale 
Évaluation :
5

I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Lori was incredibly helpful.

Robert B.  |  Premières impressions 
Évaluation :
5

Manager Rodney is superb as well as the entire staff.

Chris D.  |  Expérience générale 
Évaluation :
5

Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL

Letha R.  |  Premières impressions 
Évaluation :
5

Great service

julie h.  |  Premières impressions 
Évaluation :
1

"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know

Mary A.  |  Expérience générale 
Évaluation :
4

Wish there was 24-hour access

Michelle E.  |  Expérience générale 
Évaluation :
5

The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Jennifer B.  |  Premières impressions 
Évaluation :
3

There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.

Peggey H.  |  Expérience générale 
Évaluation :
5

Wonderful staff, locación, and building

Jesus Q.  |  Expérience générale 
Évaluation :
1

Getting in and out was a joke. Stupid design. Would never use their services again.

Eric S.  |  Expérience générale 
Évaluation :
4

Didn't like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning

KAREN R.  |  Expérience générale 
Évaluation :
5

Great customer service, friendly staff, clean storage unit.

John S.  |  Premières impressions 
Évaluation :
5

These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!

Michael E.  |  Expérience générale 
Évaluation :
5

Everything was always very clean & easy to access. Sometimes parking was crowded.

Sussan E.  |  Expérience générale 
Évaluation :
5

Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.

NONA F.  |  Expérience générale 
Évaluation :
5

Great staff, awesome facility, and I highly recommend using this place.

George G.  |  Expérience générale 
Évaluation :
4

At times the store is understaffed as it is a busy place but everyone is very helpful

SHELLEY B.  |  Expérience générale 
Évaluation :
5

I loved how clean the units and facility are.

Jordan B.  |  Expérience générale 
Évaluation :
5

The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.

Sug I.  |  Expérience générale 
Évaluation :
4

Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.

Ronna S.  |  Premières impressions 
Évaluation :
5

I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.

Paul d.  |  Expérience générale 
Évaluation :
4

Staff was very helpful

tully d.  |  Expérience générale 
Évaluation :
5

I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone

Tiffany K.  |  Expérience générale 
Évaluation :
5

Best in the area!

Lyman B.  |  Expérience générale 
Évaluation :
5

Thank you to Bobbie, the driver that delivered my U-boxes.

Ginna M.  |  Expérience générale 
Évaluation :
5

Perfect

Joseph B.  |  Expérience générale 
Évaluation :
5

When it rains a big puddle of water stands in front of number 12!!

Duane C.  |  Expérience générale 
Évaluation :
5

I was very happy with the people and facility will all use the service when I need to

Timothy K.  |  Expérience générale 
Évaluation :
5

Always great that’s why we come back when we need short term storage

Leslie K.  |  Expérience générale 
Évaluation :
5

Rod is very professional. He deserves a raise!

Stephen M.  |  Expérience générale 
Évaluation :
5

Rod and his crew work hard too make your moving experience Great, very professional location!

David B.  |  Expérience générale 
Évaluation :
5

Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Merci.

Richard W.  |  Expérience générale 
Évaluation :
5

Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!

Laurine P.  |  Réservation 
Évaluation :
2

I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit

Lori W.  |  Réservation 
Évaluation :
5

CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.

Charles T.  |  Expérience générale 
Évaluation :
5

Phalen in Coeur d'Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)

Glenna M.  |  Réservation 
Évaluation :
5

Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer

David B.  |  Expérience générale 
Évaluation :
5

Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Merci.

Michelle L.  |  Expérience générale 
Évaluation :
5

Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff

Timothy W.  |  Expérience générale 
Évaluation :
5

I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly

stacey s.  |  Expérience générale 
Évaluation :
5

Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!

MARK S.  |  Expérience générale 
Évaluation :
5

the staff was always very friendly and Knowledgeable.

CARLETON S.  |  Expérience générale 
Évaluation :
5

The facility was clean and the staff was terrific.

Dale S.  |  Expérience générale 
Évaluation :
5

It was what I needed when I needed it. Thank you.

wayne c.  |  Expérience générale 
Évaluation :
3

Would have been Above Average rating if it wasn't for 2 things. 1st, my rates went up twice. Started out as $49,95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.

DAKS B.  |  Expérience générale 
Évaluation :
5

Very nice facility. Crystal is great!

Andrew W.  |  Expérience générale 
Évaluation :
4

All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.

ALEXANDRA S.  |  Expérience générale 
Évaluation :
5

Rod was very helpful.

Don P.  |  Expérience générale 
Évaluation :
4

The card system regarding getting in and out was confusing at times.

Fran L.  |  Expérience générale 
Évaluation :
4

A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.

Debra S.  |  Expérience générale 
Évaluation :
5

Uor experience was very good

Don P.  |  Expérience générale 
Évaluation :
5

I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,

MAGGIE M.  |  Expérience générale 
Évaluation :
5

Very good!

Carmel B.  |  Expérience générale 
Évaluation :
1

Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE

Cimberlie Q.  |  Expérience générale 
Évaluation :
5

Great Storage - Clean and secure.

aaron p.  |  Expérience générale 
Évaluation :
3

Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.

GARY J.  |  Expérience générale 
Évaluation :
5

There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!

Tina B.  |  Expérience générale 
Évaluation :
5

If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.

ERIC B.  |  Expérience générale 
Évaluation :
5

Nice storage solution!

Joseph L.  |  Expérience générale 
Évaluation :
5

I would highly recommend this facility. I appreciate the cleanliness

JOHN S.  |  Expérience générale 
Évaluation :
4

I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.

KEN C.  |  Expérience générale 
Évaluation :
5

You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)

angela b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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