Évaluations des clients U-Haul Storage of Costa Mesa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Costa Mesa

Cote générale :

sophie R. le

Évaluation :

There are homeless people getting in and out of the facility to use the bathrooms and wander around inside. When opening the door to grab a dolley I saw two homeless drug addicts loitering inside.

Kimberly J. le

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The staff at the storage unit is outstanding! Vanessa is very professional and Celia went above and beyond to help find me a cart! She was kind and very nice. She went above & beyond! Excellent servic

Herlinda M. le

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Helpful!!

whitney o. le

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This place was a awful. As experience from the get go. And to for the cherry on top it’s filled with homeless people. Doing their laundry in the bathroom, living in the units. Fighting in the halls

Stephanie Ann L. le

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Clean, friendly, easy. Thank you.

MICHAEL C. le

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I would fire the manager, both of the assistant managers, and definitely Brandon Williams. Experience their top-notch “personal discretion assessment” session provided by idiots with a sketchy past.

robert B. le

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Wait too long to check in. An hour in total with customer in front first, then my turn with about 4 people then waiting after me. I missed getting into unit due to cut off time at 7 Pm. Cancelled.

Susan N. le

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All went very smoothly.

Bill S. le

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Outstanding customer service!

whitney o. le

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Still waiting on corporate to call me!

David F. le

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very secure, and well lighted

Catherine N. le

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The gentleman helping knew his stuff and was very helpful.

Bill S. le

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Great service!

WESLEY K. le

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Worst experience ever! Please call me at 602-909-7712. Thank you

MARYANN L. le

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This storage facility is very good.

Casey B. le

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Very good so far

Levi P. le

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Staff was great,very helpful, just glad I wasn’t in a hurry. Team took extra steps due to the fact of slow computers; While also having to answer phones while helping guests in store. UPDATE COMPUTERS

Marki G. le

Évaluation :

Easy online move in, but confusing facility access. Also light appears to be out in my storage unit

GUALBERTO M. le

Évaluation :

I was a customer for over 2 years, during those 2 years a saw a lot of sketchy people, while trying to move out I rented a truck with help and I had no access. Terrible experience, even worst staff.

ALICE C. le

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Thank you

Mayuri K. le

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great service! Staff really went the extra mile. I also like the "leave gently used items here" area.

Deborah M. le

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I am being discriminated against. And the general manager will not call me back to resolve this issue even after i filed a complaint with uhaul. Seems as tho Mr. Sosa does not care about the customer.

Deborah M. le

Évaluation :

I called uhaul to rent a 24hr access unit. they assured me that 2550 has 24 hr access units but when i try to rent one it is impossible. this is false advertising. and your people are very rude. why?

Deborah M. le

Évaluation :

i am looking for a 24 hour access storage . you advertise 24 hour but when i try to rent a 24 hr access unit it becomes impossible even tho i call and im assured it is 24 hr. ......false advertising!

Raymond A. le

Évaluation :

Elevator shut down by city fire dept. facility is touted as “secure”, but is filled with homeless people living in the units. The few with cars leave their cars in the small shaded areas for loading.

Seanna O. le

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Very accommodating, GREAT service. I wish that dollies had been easier to locate & that there were more of them. I wish u-haul didn’t re-route calls & I could call location directly

Catherine G. le

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Initially rented me a damaged unit, no lighting in unit, harrassed by a person living inside a unit, lack of personnel at storage building, no receipt for checkout, no response to calls at office.

Loretta B. le

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The one thing I did not like is when it came time to close out the storage within the first month they would not prorate the rent.

JOAN A. le

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Very professional and courteous and helpful staff.