Customer Reviews for U-Haul Storage of Costa Mesa
Location en tout temps  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Their customer service was OUTSTANDING and FRIENDLY!!!

Évaluation :

3

Lights don't work, lock area broken, hole in wall of storage space, carts broken. Called to try and get a solution and nothing has happened.

Évaluation :

1

Refund my money now!

Évaluation :

5

Well the adds say one price but I paid a higher one..... the sizes said one thing but the actual unit was different ....

Évaluation :

5

The staff was very professional

Évaluation :

5

The staff is so helpful every time I needed Something they were happy to help the only negative I see is that every time I tried to call it was a 15 to 20 minute hold before I could speak to somebody.

Évaluation :

3

The associate who helped me told me that I could access the storage until 10pm which was just for today because I signed up so late. When I got to gate it denied my access because it was after normal hours. Why would you tell a customer you can have access for later hours when obviously he knew it wasn't going to allow me inside gate. Really disappointing. Not a good sign before I even move my possessions into storage.

Évaluation :

5

Merci.

Évaluation :

2

There is no cart for use at the site, and the only two other people I saw there appeared to be homeless and living out of their units. One woman was literally blocking my way of moving into my unit as she was "living" in a chair directly across from my unit. I truly fear for my stored items as it doesn't appear you are doing anything to deter the homeless living and congregating at this facility. You should have a cart available for use near each entrance. How many carts do you have at this facility?? We have never seen one!! How can you be expected to move in and out without a cart???

Évaluation :

3

I felt it unfortunate that after emailing management more than once about a serious situation I had, I was repeatedly ignored, which was aggravating. Also, they kept no records of the email and front desk was dismissive and rude, saying "it's not his responsibility to email you back." I'm just curious then...whyis his email on the bills and also the Uhaul website, if he's going to ignore serious inquiries altogether. Maybe it's just for the look of service. So glad to be out of that place.

Évaluation :

4

Only issue I had was in finding 3 doors on 1 unit when I arrived to move in. The staff at the vehicle rental location provided me with 2 additional locks to secure the doors at no charge. Everything else was fine. The Uhaul staff all made this very easy for me, their awesome!

Évaluation :

5

Had nothing but positive experiences at Costa Mesa U-haul!

Évaluation :

5

The staff was very nice and friendly. They were eager to help and explained the policies as nice as they could even though I was irritated and stressed.

Évaluation :

4

Not enough carts fir moving in

Évaluation :

1

Just terrible

Évaluation :

2

The elevator to my group of units was broken. Other clients were letting people in the facility themselves so we could walk up to the second floor, then send the elevator down. Really? My unit is on the 3 floor. The building is not secure when clients are letting others in to "use your elevator," that doesn't work. No one on site to assisted.

Évaluation :

5

Everything was great, customer service was amazing. The whole experience here was quick and easy. It was clean. It does look a little older inside. It definitely looks like it needs an update especially on the floors and the elevator (really old and slow). But not too bad. Seems extremely secure.

Évaluation :

3

Let me comment on your Biggest setback, and Still an Ongoing Problem ! Your Advertised, and Labeled as: a 24/7 Storage Facility... But, unless someone Asks (at their time of Renting a Unit), they are Unaware of Only having Access: During Office Hour's, and Not 24/7 ! This Facility should Not be Posting as being 24/7 ! The only other thing that I see as being a problem (some of the time) is: Since their are so many worker's with U-Haul, is that there is Bad Communication with Staff. On a more Personal level, I would just like to say that All & all: I Would Recommend this Facility to other's. 

Évaluation :

2

Blood, sweat, and, tears... From the moment I called on Sat. June13 this has been a horrible experience. The women who booked the reservation basically lied to me regarding the unit size, availability, and the free month rent. The associates at the Store showed absolutely no customer service skills what so ever, and the unit I was giving was a two door unit with a green tag and some else locks on either doors. Uhaul took 4 hours out of my life because the right hand has no idea what the left hand is doing.

Évaluation :

5

Manager is really sharp and made experience really nice and anxiety free

Évaluation :

5

I had no complaints everything was very well-maintained and very professionally run

Évaluation :

5

Staff is very helpful and very patient when They need to be I will recommend Uhaul to everyone who needs it thank you

Évaluation :

5

I started renting equipment from U-Haul back in the 1980s. I've always had a good experience whether I was driving their trucks, trailers etc. The staff is always courteous and helpful. I would definitely recommend U-Haul to anyone needing equipment for moving etc.

Évaluation :

5

Muy buen servicio de almanesamiento

Évaluation :

1

I made a reservation on the phone it got canceled and the same size storage wasn't available anymore. They promised me a bigger size with the same size. I drove an hour, packed everything and went there, guess what! That was all a lie and they gave it to me with the original price! I don't know what was the point of the making a reservation when I'm gonna still get the worst experience ever! At some point I wished I'd through everything away instead of getting a storage unit with u haul. The store manager was no help and totally ignored the fact that they could see the note from customer service that I was promised a lower price because of the inconvenience.

Évaluation :

1

My credit card was charged the day prior to my move-out date. I called and notified the branch that I would be moving out on the scheduled last day and would not be renewing. They said it was seemed to be an error that the month was billed in advance and would have the manager call me to resolve. I received no call. I called the next day to confirm I moved out and that there was still a pending billing discrepancy. Again, they informed me only the manage could resolve and would call. I again did not receive a call. I again called several days later to get status on refund but again was told manager is only one that can resolve. Nearly a month later, I have received a call or refund

Évaluation :

5

I've always had a great experience working with U-Haul. The staff is always friendly and helpful. Thanks again for your services.

Évaluation :

3

Constantly had to go back and forth between the actual storages and the storage office. Lots of errors in the process

Évaluation :

5

My pickup experience, FREE month storage & drop off were all so far above expectation. Everyone I spoke to was awesome and went out of their way to accommodate me

Évaluation :

4

Was ok

Évaluation :

1

Didn't move into ur storage because nothing was as reserved. Used a different storage company

Évaluation :

5

Never saw any personnel from the storage location, but the staff at the u-haul rental were professional and courteous

Évaluation :

5

Merci

Évaluation :

3

Lots of people living out of storage unit

Évaluation :

4

Thanks for the one month free storage. After renting a trailer.

Évaluation :

1

Very poor maintenance storage unit. The unit I rented door was damage. Last weekend I hired a moving co. to move 75 % and the only elevator was not working for the past 5 days. It cost me more $$mov

Évaluation :

5

The front desk person was very professional and efficient. Thank you; if I have the opportunity to use again, we will do so or recommend you!

Évaluation :

1

Terrible

Évaluation :

5

Jonatan was very helpfull

Évaluation :

1

People living there and cooking which brings more and more rates.i don't feel safe there and hope myfurniture doesn't get ruined.

Évaluation :

1

never been treated so poorly. been trying for 2 days to talk with mgr. Jonathan Sosa.....no response.

Évaluation :

1

Lost our reservation and had terrible service. Went with a competitor and are very happy.

Évaluation :

4

.

Évaluation :

3

The Employee helping me with checking in did not know any of the answers to the contract and kept asking his other Employees. He provided me with wrong information for when I could get into my unit.

Évaluation :

1

There are homeless people getting in and out of the facility to use the bathrooms and wander around inside. When opening the door to grab a dolley I saw two homeless drug addicts loitering inside.

Évaluation :

5

The staff at the storage unit is outstanding! Vanessa is very professional and Celia went above and beyond to help find me a cart! She was kind and very nice. She went above & beyond! Excellent servic

Évaluation :

5

Helpful!!

Évaluation :

1

This place was a awful. As experience from the get go. And to for the cherry on top it's filled with homeless people. Doing their laundry in the bathroom, living in the units. Fighting in the halls

Évaluation :

5

Clean, friendly, easy. Thank you.

Évaluation :

1

I would fire the manager, both of the assistant managers, and definitely Brandon Williams. Experience their top-notch "personal discretion assessment" session provided by idiots with a sketchy past.

Évaluation :

2

Wait too long to check in. An hour in total with customer in front first, then my turn with about 4 people then waiting after me. I missed getting into unit due to cut off time at 7 Pm. Cancelled.

Évaluation :

5

All went very smoothly.

Évaluation :

5

Outstanding customer service!

Évaluation :

1

Still waiting on corporate to call me!

Évaluation :

5

very secure, and well lighted

Évaluation :

5

The gentleman helping knew his stuff and was very helpful.

Évaluation :

5

Great service!

Évaluation :

1

Worst experience ever! Please call me at 602-909-7712. Merci

Évaluation :

5

This storage facility is very good.

Évaluation :

5

Very good so far

Évaluation :

3

Staff was great,very helpful, just glad I wasn't in a hurry. Team took extra steps due to the fact of slow computers; While also having to answer phones while helping guests in store. UPDATE COMPUTERS

Évaluation :

3

Easy online move in, but confusing facility access. Also light appears to be out in my storage unit

Évaluation :

1

I was a customer for over 2 years, during those 2 years a saw a lot of sketchy people, while trying to move out I rented a truck with help and I had no access. Terrible experience, even worst staff.

Évaluation :

5

Merci

Évaluation :

5

great service! Staff really went the extra mile. I also like the "leave gently used items here" area.

Évaluation :

1

I am being discriminated against. And the general manager will not call me back to resolve this issue even after i filed a complaint with uhaul. Seems as tho Mr. Sosa does not care about the customer.

Évaluation :

1

I called uhaul to rent a 24hr access unit. they assured me that 2550 has 24 hr access units but when i try to rent one it is impossible. this is false advertising. and your people are very rude. why?

Évaluation :

1

i am looking for a 24 hour access storage . you advertise 24 hour but when i try to rent a 24 hr access unit it becomes impossible even tho i call and im assured it is 24 hr. ......false advertising!

Évaluation :

1

Elevator shut down by city fire dept. facility is touted as "secure", but is filled with homeless people living in the units. The few with cars leave their cars in the small shaded areas for loading.

Évaluation :

5

Very accommodating, GREAT service. I wish that dollies had been easier to locate & that there were more of them. I wish u-haul didn't re-route calls & I could call location directly

Évaluation :

1

Initially rented me a damaged unit, no lighting in unit, harrassed by a person living inside a unit, lack of personnel at storage building, no receipt for checkout, no response to calls at office.

Évaluation :

3

The one thing I did not like is when it came time to close out the storage within the first month they would not prorate the rent.

Évaluation :

5

Very professional and courteous and helpful staff.

Évaluation :

5

Everyone at this location was extremely helpful and courteous. When I learned I needed to extend my reservation, it was no problem. Prior to picking up the rental vehicle, I ordered supplies that were ready upon my arrival at the location to pick up the vehicle. I will definitely recommend this location and U-Haul in general, to all my friends and family. Merci.

Évaluation :

4

Cindy was very helpful and pleasant to work with.

Évaluation :

5

I went to Doheny first and he made me wait 30 minutes to tell me that I was at the wrong location. I left Doheny very angry. I will never go back to Doheny. San Clemente was wonderful. They scrambled to get me a truck. I was so grateful, I will always go there even thought it is farther from my house.

Évaluation :

3

Truck was not ready when reserved. Had to pay movers 4 hrs to wait for truck.

Évaluation :

5

Jase was not only extrordinary but went above and beyond my basic expectations. I myself have rented from here very often and had lowsy service and also had to resort to hollering across the lot to be serviced. Jeff is the man. He's always there for my needs. He even dropped all of his tools in an instant totally disreguarding any concern on to what he was working on just to help me with my boxes. . .What a guy! I love san clemente uhaul and keep on haulin . . .

Évaluation :

3

Don't waste you're time trying to buy the best locks or buying the insurance incase you feel you're stuff will get stolen we bought the best lock that's pick proof and tool proof but when our uhaul was stolen we went to recover it after it was found. Our lock had not been broken so the thirds actually tore of the handle of the uhaul stole all our things. Uhaul wouldn't cover anything because apparently they only cover damages not thefts. We are military and were PCS'ing so thanks a lot uhaul for being cheap.

Évaluation :

4

Why does there seem to be a luck factor on whether my customer info is saved at this and other U-Haul locations? I have become an at least once every 2 week customer, and in this day and age my info should be available to expedite my transaction. How about a frequent renter program?

Évaluation :

5

I would have trouble doing business without you. Robert Poff

Évaluation :

5

The staff was so helpful and nice. It was totally unexpected and refreshing. Merci!

Évaluation :

4

Hire more check-in/front desk people. I waited 20 minutes to get my truck on Sunday. There was one person working the desk.

Évaluation :

5

Very quick and efficient. Nice people to deal with.

Évaluation :

5

Wonderful experience!! Terrific fast service, very organized, super friendly people. LOTS of trucks! Open early & I was very happy they were also open late until 7pm. THANK YOU! Nichole

Évaluation :

3

The guys were great in going over everything both @ pick up and returning. The woman that checked us in is either not a morning person or had had a bad night. Not friendly at all and was very short & abrupt in her attitude. Quite a difference from the friendliness of the female that helped when making the reservation. Otherwise all was good...

Évaluation :

5

Staff extremely friendly; outstanding customer service; would recommend to all my friends of the San Clemente, CA U-Haul office!!!!!!

Évaluation :

5

excellent and fast service. thanks.

Évaluation :

5

This is the 5th time I have rented from this location. I don't have one negative comment. Professional, efficient, and most of all, helpful. I will have to complement the line guys. They work hard and have great work ethic.... all of them!

Évaluation :

3

switch and bait called one location and had to go to another to pick up truck. The over charged me for gas after we filled it up to quarter tank.

Évaluation :

5

truck ran great, and appreciate your flexibility if we needed to show up a little late, and not charging an extra day fee

Évaluation :

5

They help make my move easy & efficient : ) Great location too!!

Évaluation :

4

Excellent customer service on check in and check out. Truck was ready exactly on time.

Évaluation :

4

Everone was very nice and the truck was waiting in front for us to pick up. Return was easy also.......

Évaluation :

4

I have used this location several times, the staff there are all very friendly, very quick and very professional at what they do as well.

Évaluation :

5

Good people, well maintained equipment.

Évaluation :

5

You all at the San Clemente store ROCK!!!!!

Évaluation :

5

Very friendly and helpful staff both in the office and in the yard!

Évaluation :

5

The hitch ball was put on upside down and we didn't know it until we got to the Kitsap location when the UHaul representative said that is why we were struggling with the van dragging the chains. It should have been installed differently. Other than that...everyone was wonderful!

Évaluation :

3

The U-Haul representative in the store reminded me that the "average" person can move in 6 hours or less. This 60 year old is not the average mover. Then she asked again if I really needed the truck for two days, to which I replied "Yes". Then she stated that I was tying up the truck for another customer...what am I? Am I not a paying customer? I recieved NO discounts and I had to pay for the vehicle for those 2 days. I AM a paying customer and U-Haul lost absolutely NO money. I am a 60 year old woman who, along with her 40 year old daughter, was loading a truck by ourselves. I had a one bedroom with wall to wall furniture, which included a 200lb desk and 14 boxes of books, 3 desks and other "normal" furniture and loaded boxes. I did not appreciate her comments at all and felt they were unnecessary. Merci

Évaluation :

5

Excellent emplacement!

Évaluation :

3

The owner of the San Clemente location almost did not match the Budget rental truck rate I was quoted on-line. I called customer service and they told me I had to take in the quote that I got from Budget to the location and they would have to adjust it in the store. When I got there the owner told me that she doesn't do that and didn't know why customer service told me that. But because they had she would go ahead and do it. I almost walked out and just went to Budget.

Évaluation :

5

Everything was done online, easy and fast!

Évaluation :

5

Amber and the manager are very good at what they do. I'm impressed! I'm definatley coming back : )

Évaluation :

2

making it easy to get deposit back. It was very hard for it to happen and the lady at where i had returned it wasn't very nice

Évaluation :

4

I have o be honest i was hesitant to rent from U haul. I had a very horrible experience with the store in Lake forest. It was run by junkies and they ended up stealing form us. This was in 2008 and I swore Id never use uhaul again.. This experience was totally different and I thank you for an easy rental. We will definetly come back here and recommend this location to others.Thanks again

Évaluation :

4

The man who assisted me in the yard was very helpful and very customer oriented.

Évaluation :

4

I received a text message the morning of my rental instructing me to go to a different location than was on my confirmation email. I didn't realize that needed to call and confirm the change and when I went to the new location I was given, they were closed. U-Haul Traffic advised me to go to the Avenida Pico location where a truck would be available. When I arrived there was another customer on the phone with customer service complaining that because he was late his rental was cancelled. The same truck that was now assigned to me. The desk agent took it upon herself to reassign another vehicle that had been assigned to a third customer to me and to let the complaining customer keep his rental. It was a lot of unnecessary drama that soured my experience with U-Haul.

Évaluation :

5

Everyone is very friendly and helpful. I would diffently refer friends to this location.

Évaluation :

4

The first location on Calle Valle, in San Clemente was not open for business at my appointment time 9:00 am. I waited for approximately 25 minutes and then called U-Haul 800 and had my reservation moved to Pico location.

Évaluation :

5

Everyone was so helpful and had such positive attititudes from the second I got out of my car. The gentleman in the lot was very helpful in helping us determine the correct sized rental to serve our very last minute needs! I called at 10:15am and was able to pick up a truck by 11:00am. The woman inside were quick and efficient. I was definitely be recommending them and using this location again!!

Évaluation :

5

Travis was extremely helpful replacing the fusefor the back brake light and making sure I understood how to load the car onto the auto trailer. He took as much time as I needed.

Évaluation :

1

Originally sent to Preferred Towing - for Monday drop off by 7:30AM sat for 35 minutes - wasted my time - called emergency number and told holiday not showing up. Took to alternate location who were good. Could have used another day but messed up the morning. Would appreciate a comp day's rental for 5X8 trailer to make up for my inconvenience? JS Weaver aquawalker@comcast.net

Évaluation :

5

Friendly and helpful staff. Great location, selection

Évaluation :

4

A one day rental that advertises for 29,95 $ actually cost 154 $for including a dolly. I picked up at 1:00 and returned at 6:00, with 30 $for gas (I drove less than 75 miles...that is 2,45 $ a mile...a little pricey.....

Évaluation :

5

All staff at yard were extremely helpful and courteous

Évaluation :

5

THE RENTAL LOCATION WAS GREAT. The toll free number was confusing and took 30 min to make a simple reservation.

Évaluation :

4

I had occasion to make a panic stop when the car in front of me unexpectedly stopped. The unloaded trailer kept pushing me toward a collision with that car and I stopped within one foot of their bumper. Since I was returning the trailer after hours, I called the renting location to report that the trailer's braking system had not worked and that the trailer almost caused me to have an accident. The agent told me that the trailer does not have brakes and relies on the vehicle to stop it. I told her it did have brakes and that she should make the report. I have not had any feedback regarding what they found. It would be nice. (I'm not looking for compensation, just a bit of training for the agent.)

Évaluation :

5

Can't think of anything unless you want to lower your rental rates

Évaluation :

3

I called to square my bill, the next day after my return. I spoke to gentleman who assured me the bill had been closed and there was no further action on my part. So the next day when U-haul manager called me she started out by yelling at me saying "YOU KNOW YOU OWE ME MONEY AMY" what lovely customer service even after explaing to her what had happened she seemed not to care stating my card was declined. Of course I had another one to use. I felt bad after that and still do

Évaluation :

5

Down to earth people and very helpful.

Évaluation :

5

Treat me like family...good people.

Évaluation :

5

Cindy and Jeanette are two super employees. Keep 'em at all costs....

Évaluation :

5

offer a pick up service (a ride to the location)

Évaluation :

3

Lower Prices!!!