Customer Reviews for U-Haul Storage of Downtown Mesa
Location en tout temps  |  U-Haul Truck Share 24/7© Location

232 évaluations

125 W Hampton Ave   Mesa, AZ 85210
(@ Country Club)

(480) 649-7147

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(480) 649-7147

125 W Hampton Ave
Mesa, AZ 85210
(@ Country Club)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent D.  |  Online Move In 
Évaluation :
4

Bathroom at storage yard was always locked.

Dan P.  |  Expérience générale 
Évaluation :
4

Worked well enough fot my purposes Unit was dated but rent was inexpensive so that seemed fair. Could see flying insect nests along the interior wall and floor tho thankfully no live insects. Maybe those should be removed between rentals. My fear factor was high initially. Everyone at the rental office was nice, professional and efficient.

Scott M.  |  Expérience générale 
Évaluation :
3

MY CARD HAD PROMBLEMS GETTING IN AND OUT

fred r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean M.  |  Premières impressions 
Évaluation :
1

Uhaul did not put my reservation in after driving over 1600 miles and 3 days to arizona, then had nowhere to put my belongings. Then they told they could find me another unit. I had to call customer service which then sent me back to the same store that said they could not help me and got a different storage unit but for more money. I should have been given the same price I was sold and then my unit was given to someone else. I should not have to pay more money.

Matt M.  |  Premières impressions 
Évaluation :
2

There was limited storage and the unit I rented online did not meet my expectations, it was a disaster.

Daniel H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordani m.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cheryl G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee m.  |  Expérience générale 
Évaluation :
1

You advertise 24 hour access as a standard feature for your facility. I am not able to gain access at the times I need to. I picked this facility because I need access 24 hours a day. The only hours listed for this site are 24/7 access, but it obviously closes at some point. I would like to actually get what I am paying for..

Marc R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya A.  |  Expérience générale 
Évaluation :
1

When i followed instuctions to my storage unit. It was already open and my lock packaging was on the floor when i was told it would be in the unit. There was no lock. I has to go to home depot to buy a lock. There were other storage unit open and there was aluminum foil with black stuff on it. Which told me that people must break into the empty units to get high! I regret getting a storage unit where people are stealing locks and doing drugs in the empty unit

Terissa w.  |  Online Move In 
Évaluation :
4

You may have rented out my unit

Joseph V.  |  Online Move In 
Évaluation :
3

COULD NOT RENT BY PHONE .TO MANY COMPUTER PROBLEMS

RICHARD S.  |  Expérience générale 
Évaluation :
2

It took 4 attempts to finally have my storage unit closed out after I had originally been told it was closed and I was good to go. I had to go down to their location twice and emailed several times and called several times. It was ridiculous.

Christopher B.  |  Expérience générale 
Évaluation :
5

Great communication

Yanira C.  |  Online Move In 
Évaluation :
5

Really appreciate all the help … ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

PAUL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria W.  |  Premières impressions 
Évaluation :
1

Your online check in was Slow with unclear directions. When I called in to speak with an agent I was on hold for 57 minutes. Direction on who to speak to to get direction to check in to facility was unclear and Botched. The entire experience was Unaceptable.

Kevin B.  |  Online Move In 
Évaluation :
4

A lot of different facilities in Mesa and different options of storage size

Frederic R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angel l.  |  Expérience générale 
Évaluation :
1

it was kinda snuck into my truck order and the online help to get it disputed wasn't that great. I didn't need a storage and I wasn't reimbursed for it

CHACE G.  |  Online Move In 
Évaluation :
3

CARD READER DOES NOT WORK RIGHT. TO MANY RECORDINGS ON PHONE. CANT TALK TO REAL PERSON.WAIT TIMES TO LONG. HAD TO GO TO ANOTHER FACILITY TO GET CHECKED IN.

RICHARD S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lorie k.  |  Expérience générale 
Évaluation :
4

Return of card for entering, it says leave in unit! I couldn't leave it in unit because I needed it to get out. I will mail it to you.

Regina r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leroy O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedediah B.  |  Online Move In 
Évaluation :
1

When I realized I was gonna need a bigger unit I couldn't get ahold of anyone that could help me. Whomever I had contact with told me that the general manager would contact me, yet he never did

Javier A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA E.  |  Expérience générale 
Évaluation :
2

There was very little room to get to our storage unit with a vehicle. It's inconvenient also that there's no person at the actual storage facility. It took an hour to do what should have been 15 minutes.

CARMEN T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD F.  |  Premières impressions 
Évaluation :
5

I have been with U-Haul since 2018 And never had a problem staff have always been helpful, definitely deserves five stars 🌟

cynthia m.  |  Premières impressions 
Évaluation :
1

The first couple there were AMAZING. The Manager at closest site is EXTREMELY RUDE. He has lied to me on an unlock & took extra days just to "throw his weight around". Nasty & condescending. No thank you.

Jude B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlin P. 
Évaluation :
1

The whole process was faulty slow and inconvenient. I live right down the block from a uhaul yet I had to pick my truck up from a parking lot with little to no instructions as to where the keys were. The rep I spoke to was very friendly, I could tell she probably had to deal with this all the time. Also the app is extremely slow. 20 mins just to upload a picture...

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daisy H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie C.  |  Premières impressions 
Évaluation :
5

Except for having to go to two locations for completing all paperwork and move-in {Which is understandable under the current Covid 19 scenario of options} both locations were outstanding and at the storage facility the opportunity to share items with others I feel is an awesome idea. The re-sharing of boxes has been also quite good and will bring our used boxes back for others. I did find that the measurements of the specific unit were only 10 feet wide by only 9 feet deep though which made using the unit awkward as I had two couches that were 9 and 1/2 feet long that would only fit sideways which made it hard to negotiate rather than a straight in movement. Impressed that a bait station for critters was in place.

Melanie P.  |  Premières impressions 
Évaluation :
3

Was told that it 24 gate access but it kool

Levi B.  |  Online Move In 
Évaluation :
5

Please update cross contacts on UHaul.net to reflect the storage is at a different location than on Broadway. Merci.

Adia B.  |  Premières impressions 
Évaluation :
5

Very pleased with everything overall .. Easy to do paperwork Easy access "24 hour is awesome" Quite and clean Well lit. Had the lock right inside door. Security gates. Very good place i give 8,5 stars. But i can only give a 5 star.. Thanks for be so convenient

William M.  |  Online Move In 
Évaluation :
5

Easiest and fastest way to get a storage. Very convenient and easy to do

Julie E.  |  Online Move In 
Évaluation :
5

No comments

Michael L.  |  Premières impressions 
Évaluation :
4

Good customer service. Friendly staff. Very helpful.

AYISHA M.  |  Premières impressions 
Évaluation :
3

When I dropped off the vehicle at 125 West Hampton Avenue. I went to the online log out and follow the steps to return the vehicle and when I was done with all the steps there is no key box to place the U-Haul truck key in. So I had to call the office number that was on the storage area door in which they had me drive another 2 miles to a nether location to drop off the U-Haul truck due to the corporate office did not know that that address but no longer in the service to drop off U-Haul trucks at.

Edward F. 
Évaluation :
5

Always Excellent

edward M.  |  Premières impressions 
Évaluation :
1

Dropped the ball u haul on storage information. Records will reflect ! Proccedure at time of rental about storage access

Richard G.  |  Premières impressions 
Évaluation :
5

Good service

angel l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
1

System was problematic in that all information previously entered in order to rent the vehicle was not present. Time wasted while employees had to re-enter info.

wayne H. 
Évaluation :
5

Your general manager Tina was as impressive an employee as I have encountered in your business. She made me feel that she was glad to have me as a customer and seem to truly enjoy her job. thank you very much, Steve

Steven M. 
Évaluation :
5

The original location where I had to pick up my truck was terrible, when I went there, they was closed. I had to go to another location for pick up, where the rep (Terrence) was awesome, an so helpful.

Melita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE P. 
Évaluation :
5

Awesome service!

Jonathan I. 
Évaluation :
5

The guys were get

Mary F. 
Évaluation :
1

I rented the truck out at 4:45 pm and went back to my apartment to pack. I got extremely sick that night and tried to call to extend the truck for another day so I could move tomorrow and hopefully I felt better then. They weren't able to extend the truck which is fine I know it's their only truck and they already had it reserved for someone else in the morning. I brought back the truck earlier than expected, completely UNUSED. I never opened the back of the truck. And then the office guy starts trying to charge me for equipment usage. I said that's not possible I never used the truck, I drove it to my apartments where it sat all night and all morning until I had to take it back. The manager comes out and starts calling me a liar and when my boyfriend came in to see what was taking so long, she starts yelling at him from behind a closed door. When he said come out and talk to me face to face not behind a closed door, she literally went ape shit on us. She started screaming at the top of her lungs I'm calling the cops I'm calling the Cops! This was THE WORST experience I've ever had through uhaul and I definitely won't be returning to that location. Obviously nobody did their job right if they're accusing us of using equipment we didn't use. They called back and said they didn't charge me for the equipment usage, so basically they found out why the zip tie was cut on the dolly and they was harassing me for no damn reason

KAILAH C. 
Évaluation :
5

Great experience!

Anna Margaret T. 
Évaluation :
4

The employees at this location seemed to want to go above and beyond customer expectations. Drop off went smoothly. No slow computer excuses. Makes a difference. Stay away from Cave Creek Rd location if possible. Unless you have an hour to kill waiting on their slow ass computer system.

edward P. 
Évaluation :
3

What is the point in reserving the UHAUL, doing the early check in via online, and adding supplies to the order when EVERYTHING had to be done AGAIN at the location? Stupid.

Aron O. 
Évaluation :
5

very flexible and accomodating.....THX

mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Great customer service, couldn't ask for a better uhaul store. Made me feel comfortable and had good laughs!!!

Takisha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita S. 
Évaluation :
2

Information was communicated incorrectly on both the rent and return.

MICHELLE D. 
Évaluation :
5

Tina was very helpful and went out of her way to get me what I needed.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chiachen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARRY F. 
Évaluation :
4

Made moving so much easier

justin V. 
Évaluation :
3

I have not received my deposit yet. Mailing address is 825 S Dobson Rd. mesa, As. 85202 Apt. 134. C/o Peggy Sanderson make sure to pay their deposit back.

carolyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Nothing. The young lady was knowledgeable, friendly and fast. Overall satisfied with my experience.

Johnathan M. 
Évaluation :
5

Merci.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNY C. 
Évaluation :
5

Great customer service and awesome truck.

Johanna S. 
Évaluation :
5

Excellent customer service. Answered all questions and made renting easy. Job Well Done

angela F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
4

Not happy with U-Hual in general, poor service. The rep at this location was professional, friendly and efficient

LINDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twila T. 
Évaluation :
5

The manager was so helpful and very nice. He making conversation with us while doing our paperwork. Overall it's a great experience and I will use U-Hual again if I ever needed

Min S. 
Évaluation :
5

Nice staff, good rates.

Julianne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
1

I was charged 93 $for using a 15' truck for less than 5 hours and putting less than 10 miles on it! And I put more gas in the truck than used because I was told I would get a credit! No credit... The pretend to and then charge another charge to your card.

Gabriella B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIVIERA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUL HOE K. 
Évaluation :
5

Nothing at all. The lady that took care of me this morning, and Mr Massey who took care of me when I dropped the truck off, provided excellent customer service. Merci.

Mario S. 
Évaluation :
5

All 3 staff members were courteous and efficient; especially Amanda.

KENYA W. 
Évaluation :
5

The personnel were fantastic. The location is somewhat difficult to find. No problems once I found it. Otherwise I would recommend to all I know that are moving. Merci.

Carla M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale K. 
Évaluation :
3

Get the guy working there some cash so he can make change. It looks a lot more professional.

Richard D. 
Évaluation :
4

A brand new truck that performed well, fairly quick check in and check out. An all around good experience.

JOHN M. 
Évaluation :
4

Everything was great!!

brandi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

I have used the 125 Hamilton Drive location only one time, I have used UHaul for all of my local and national moves. The location at 202 and Hayden Rd. was a superior experience. This facility was very clean and extremely well managed by Brad Ford. I used storage and equipment rental . Brad was training new employees and exemplified world class customer service in the most stressful situations. Great Prices, great product and superior service. Thank you for being a standard by which we should all apply ourselves.

Rachel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jonathan K. 
Évaluation :
5

Both pick up manager and Return manager were very friendly and knowledgable.

VESTER J. 
Évaluation :
5

Everything was pretty good. 24-hour access might be helpful.

JEFFERSON S. 
Évaluation :
5

All went smoothly. Office people were pleasant and efficient.

BARBRA J. 
Évaluation :
5

I have had three experiences here in the past month and all were stellar. Thank you Dave, Marcus and Nicolas. I will be back.

DEBBIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERYL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRIStI E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie M. 
Évaluation :
5

Excellent service à la clientèle

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHULTZ B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan K. 
Évaluation :
5

Move went very well. Can't think of anything. Truck performed perfectly. We were very satisfied on how we were treated. Thanks Bruce & Mary

BRUCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRICKA R. 
Évaluation :
3

It was a rip off!!!!!!!!!!!!!!!

VALENTIN S. 
Évaluation :
5

Quick, easy rental process with friendly service. U-haul took stress out of the moving day stress for me.

Mark C. 
Évaluation :
5

It was a U-Haul Pod that the movers picked up......so I did not personally interact.

John L. 
Évaluation :
5

Allie has been great to work with. Very accommodating to my needs.

TY T. 
Évaluation :
4

Check the mechanical aspects. The drivers window was not in the track, and I had to hold onto it while driving, so that it did not fall out.

CLARK A. 
Évaluation :
5

My truck was super clean and smelled really fresh.

SUNSPLASH U. 
Évaluation :
1

TRUCK HAD NO A/C in 112 degree weather. I called ahead and asked Allie to NOT divulge my new address in front of soon-to-be ex-husband and she DID. VERY DISSATISFIED AND UPSET. JEAPORDIZED MY SECURITY & PUT ME IN A TRUCK THAT GAVE ME HEAT STROKE.

Amy B. 
Évaluation :
2

The A/C in the truck does not work. Also, I filled up according to when I picked up the truck and I still was charged a fuel fee. This is not acceptable!!!!!!

CESAR I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly U. 
Évaluation :
5

Excellent customer service! Very freindly. Very fast. Great overall experience.

Anthony G. 
Évaluation :
5

Great truck and great service.

LOUISE C. 
Évaluation :
3

The truck was clean and seemed to run ok, but when I refueled the truck I ended up putting in 5 gallons. Your records show that I went 12,5 miles that is 2,4 mpg. Either your trucks are in serious need of maintenance, or someone is cheating. I am disappointed.

BOYD N. 
Évaluation :
5

Nothing! The excellent customer service we received from Ally the manager at U-haul was top-notch. She was friendly, helpful, and went out of her way to make sure our move was as easy as possible. Thank you Ally!

MEGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CECILIA T. 
Évaluation :
5

GREAT SERVICE!!! THANK YOU!!!

theresa H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica L. 
Évaluation :
5

We dropped our car trailer off at the country club location and Andy was outstanding. Our Uhaul truck was dropped at the Hampton Ave. location and we used the storage there as well. Ally is awesome and we would definitely use this location again and is highly recommended. This is our 2nd time here.

PAUL H. 
Évaluation :
5

The rental agent was very efficient at her job. She was also very friendly and helpful.

CHRISTY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce O. 
Évaluation :
5

Both employess was very nice and polite. I would recommend this location for renting trucks or storage.

DEAN W. 
Évaluation :
4

Ally Roach is an excellent representative for your company. It might be helpful to some people to know how long the pick-up process, including the vehicle inspection, might take. I had enough cushion built in to my schedule that I didn't have a problem, yet in reflecting I realize I arrived at the rental location with a different expectation.

paul N. 
Évaluation :
3

125 W

DELBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL O. 
Non les évaluations ont été soumises pour cet établissement.

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