Customer Reviews for U-Haul Storage of East Spokane

5 280 évaluations

14505 E Sprague Ave   Spokane Valley, WA 99216
(W of N Adams)

(509) 924-0620

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(509) 924-0620

14505 E Sprague Ave
Spokane Valley, WA 99216
(W of N Adams)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Always great service that's why I use only this location

MIKE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julianna S. 
Évaluation :
5

Great friendly service.

DONALD S. 
Évaluation :
5

Extenend the link to report any prior damage to trailer.

CHRIS ALLEN C. 
Évaluation :
4

Polite. Prompt Professional THANKS!

Tom D. 
Évaluation :
5

Quick, friendly and easy service. For some reason, the electronic checkin wasn't working.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bron B. 
Évaluation :
5

Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.

DWIGHT T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie H. 
Évaluation :
5

Transactions where smooth easy. Thank you Uhaul.

WILLIAM JOHN V. 
Évaluation :
5

The guys at this location have been most helpful. It's the best customer service.

STEVEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY LEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve G. 
Évaluation :
5

Excellent customer service, quick delivery and drop off, couldn't ask for better experience. A+ all the way.

PAUL E. 
Évaluation :
3

I thought I had already been “approved” for the uhaul, and then I ended up sitting in the car of the person who took time out of their day and had somewhere to be for an additional 10 mins while I got “approved” for the truck I had already booked. If I hadn't been I would've had to have that person drive me back home or gotten an uber which is ridiculously inconvenient when this could be done before you show up at the facility. Could've been a really wack situation. Also, i returned it at the gas level it was at when I picked it up, but the associate told me it was supposed to be full? So I ended up paying a 27 $fee when I did what the checkout process asked me to do.

Cheyenne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi L. 
Évaluation :
5

Even though I only had to return the truck with 1/8 tank of fuel it had between and 1/8 and 1/4 and I was refunded about 20 $for leaving with more fuel than I purchased...this was a pleasant surprise and appreciated, but I wish the truck had at least a 1/2 tank of fuel when I picked it up.

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
3

Attempted numerous times to call the U-Haul number to change drop off location. Was hung up on, put on hold for over 30 minutes after using the call back attempt. Had to drive to numerous parts of town to drop off vehicle. As much as I use U-haul this shouldn't happen.

Jonathan D. 
Évaluation :
4

Don't make people pay way more for the UHaul just for using a prepaid card or debit card that makes no sense it discourages people from going with your company if they don't have a credit card

XAVIER T. 
Évaluation :
5

This location has the best customer service. Met this two gentlemen who were really nice in helping me rent and return. Both have the best customer relations experience. Loved the experience

JAMES M. 
Évaluation :
5

Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.

Bernadette F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP C. 
Évaluation :
2

The uhaul was dirty. I took out two dustpan of dirt and Garbage. The guy didn't even pull the uhaul up for me just said it's the one on the left. I had to remove the rent me sign. He never even told me that I was supposed to do some link to go over the condition of the uhaul. I have rented several trucks before between me and family members and this has been the worst experience I have ever had

Savannah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER BLAK L. 
Évaluation :
5

They should wear a mask.

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALA VALENTINA H. 
Évaluation :
5

Friendly and professional as always I have used this place numerous times and I've always been pleased with them

MARK E. 
Évaluation :
4

Not enough help in office, when we brought truck back to pay cash the line was way too long and customers were not happy, instead we paid with credit card drop off. Wanted to pay cash but wait was too long because Short of help there. You need more employees!!

mary H. 
Évaluation :
3

The truck had a random, significant shimmy at higher speeds while on and off the freeway. My U-Haul experience was frustrating, the off site manager(s) that called me 20 minutes AFTER my reserved time to let me know the truck reserved for me isn't available at this location and a different person called 2x during my rental time, didn't seem to care about or have any customer service skills. The person at the location did his job well, he appeared to have some problem solving skills and he cared about customer service. I won't use U-Haul again and I don't recommend using them.

LEANN A. 
Évaluation :
4

I found the staff very helpful and polite!

Rodney K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carolin B. 
Évaluation :
4

Greeted by a very friendly staff member and had a great conversation with him while he was processing my rental. Rental was clean and ready. The staff member went over the truck fob and the ability to auto drop the tailgate, which was awesome. Fast, easy and convenient process. Definitely will be back.

SHAWN MICHAEL G. 
Évaluation :
1

Very large sign that asks everyone to wear masks. Get inside & there is no mask in sight, especially on employees.

peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg T.  |  Expérience générale 
Évaluation :
5

Easy check in and check out

Melissa G. 
Évaluation :
5

Above and beyond to get the service I needed

TRINA P. 
Évaluation :
5

No comments at this time

RANDY E. 
Évaluation :
1

The crew/team at the location that provided the rental over charged me as i had rented the very same equipment the day before and paid more than 20 more the next day. When I complained and asked to talk to the manager, he to was rude and ganged up on me and told me to shut up or go somewhere else. There was no customer appreciation and all three nen that worked there were complete bullies. They never tried to make it right. All 3 of them need to be fired. Im going to the BBB to file a complaint there too.

BONNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK L. 
Évaluation :
3

Give military discount or train employees to give military discount.

GERARD H. 
Évaluation :
4

Maybe don't change locations on people when right before they are picking up. It's already stressful and when you change pick up locations it's adds to that syress. Especially since it's an additional 12 miles away!

KEVIN JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Very efficient.

Don S. 
Évaluation :
5

This end worked perfectly.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie S. 
Évaluation :
3

Have more people working so the wait is not so long

JANET S. 
Évaluation :
5

Easy and affordable. Quick pickup & return. Polite and professional staff

RICHARD B. 
Évaluation :
5

Fast Friendly and helpful with drop off

DONALD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolette V. 
Évaluation :
5

There are two U-Haul sites on the same major street. We were late to pick-up the trailer because we were at the wrong U-Haul site. Please be more deliberate to distinguish stores & their locations from one another, especially when they are on the same street.

JOHN HARRISON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANDEL D. 
Évaluation :
5

Everything was great. No complaints. Would definitely come back.

JAMIELLE R. 
Évaluation :
3

Your App stinks!!!! Took 20 min approx at pick up. But even worse was returning. Took 8 pic of odometer/gas. Wouldn't accept. Person inside to busy visiting with maintenance person. Finally another 25 min found someone to get me closed out. He was the only nice person working. Who seemed to work and not visit. Fix the App or get rid of it!!!

Jill B. 
Évaluation :
5

All good

ERIC T. 
Évaluation :
4

Paid almost 90 $for 2,5 hours and under 20 miles not impressed with price maybe you should do 1/2 days or hourly…

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN D. 
Évaluation :
5

Everything went well. The gentleman who helped us was excellent and very courteous and helpful and knowledgeable.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
3

The kids working were nice, but slightly unprofessional. They were eating and joking around with each other while I was checking out. Then they didn't check my equipment back in when I dropped it off (an hour later at 4:30 pm), making it so I received a request the next day to immediately return the trailer. An inconvenience at the least.

Robert S. 
Évaluation :
3

My final rental location provided great service. However, I was moved from my first rental location because of a mechanical problem with the truck I reserved. I was the directed to a second rental location. At this location they didn't have a truck I reserved because it hadn't been returned by previous renter. I then was directed to a third location, which was several miles further away. This caused me to pay more for mileage. Not too happy about this. However the third location, the one I actually got the truck from provided great service

KENNETH C. 
Évaluation :
5

The brakes seemed week

DARRYL N. 
Évaluation :
4

7pm-8pm is a little early to be locked out, other than that no compaints so far

brian c.  |  Premières impressions 
Évaluation :
5

Great service, easy accessibility and easy return

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK B. 
Évaluation :
5

Nothing I think of. Thank you!

PAUL C. 
Évaluation :
5

Great service

MICHAEL V. 
Évaluation :
3

Employees not wearing Mask which is mandated by The State of Washington.

JULIUS W. 
Évaluation :
5

Staff was friendly and helpful

ALLEN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
5

I would to provide suggestions but this location is awesome! I have used some others and have regretted it. Thank you for the great service!

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evgeny Y. 
Évaluation :
5

Very helpful associates at the front desk!

Francesca D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg T.  |  Premières impressions 
Évaluation :
5

The manager, at this location, was present and gave me a way to contact U-Haul management to resolve my issues. His crews were well trained and fast at getting me checked out and on my way!!

PHILIP K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
4

Had to wait a while in store as only a single individual was working. Once he was able to get to me service was very good. Drop off was very fast and went well. Trailer condition was good.

STEVEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Good experience.

CHRISTINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES LESLIE B. 
Évaluation :
5

Very courteous customer service individual. No unnecessary waiting for service.

JAY M. 
Évaluation :
5

I reserved movers through the Uhaul Mover site. The list you have needs to be updated to the local areas. When I called a couple of them one was out of Florida and did not service the Spokane area and the other one was out of Ohio. If I hadn't called them first and went forward to schedule them I would have been charged only to find out they were not available.

LONA SUE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENTON CRAIG D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Q. 
Évaluation :
1

Lower your rental rates. A dollar+ per mile is ridiculously overpriced.

CHRISTAPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
1

When you go back and ask your employee to switch the ball back to the original one that was on the truck. They say I can not do such a thing. I will not be back.

RICHARD G. 
Évaluation :
4

Management was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.

DALE ROBERT E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
2

I rented the trailer from one location and two days before pickup they called to say I had to pick it up from another. I made the reservation over a month prior, should be plenty of time to move your equipment from one store to the next? Instead it put a burden on me. A month prior I had asked about buying a tow hitch, they said just wait until I pick up my trailer and buy it then as “we always have those”. Drove to the new pickup location: no tow hitch. He sends me to the next Uhaul further down the road: no tow hitch. He sends me further down the rod to an auto parts store to find a “T2 hitch-they'll know what it means”: they had no idea what that meant. Picked one and drove back to the original Uhaul and thank goodness it was the right size. This process took over an hour and was very stressful because I had movers coming.

Megan V. 
Évaluation :
5

The air conditioner needs a charge of freon. The desk clerk was very helpful and friendly

CHARLES M. 
Évaluation :
5

The white skinny kid did a good job lol

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
4

I would have been great if the staff would have gone through the operation of the truck control also the driver mirror was loose and would not stay in place

GARY THOMAS S. 
Évaluation :
4

We had no problems except the visor was broken and a part was on order. This truck should have been out of service and a better one given to us. I fought this problem the whole time I drove it. Other than that everything was ok.

Mary T. 
Évaluation :
5

All of the salesman we dealt with were very knowledgeable and pleasant. It would be hard to say what you could improve on you have a great crew.

TYLER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda A.  |  Premières impressions 
Évaluation :
5

10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.

Jasmine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele S.  |  Expérience générale 
Évaluation :
5

I have been a UHAUL customer for many years and this was by far the most amazing experience I've had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!

Elle S.  |  Premières impressions 
Évaluation :
5

I used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.

JAMES M.  |  Expérience générale 
Évaluation :
5

Great experience! Everything went smoothly and staff were always super friendly and helpful.

isaac w.  |  Expérience générale 
Évaluation :
4

Lisa and Zack did a great job helping me .

William C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea C.  |  Expérience générale 
Évaluation :
5

Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.

Shawnarae J.  |  Premières impressions 
Évaluation :
5

The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.

Jamie S.  |  Premières impressions 
Évaluation :
5

These storage units are clean and seem very secure. The price is also very reasonable.

Terry W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonny B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hailey h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marguerite R.  |  Expérience générale 
Évaluation :
5

This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.

Anita D.  |  Expérience générale 
Évaluation :
5

Covered move in bay is a very nice convenience.

Patrick P.  |  Premières impressions 
Évaluation :
5

process was smooth and easy. Thank you!

james r.  |  Premières impressions 
Évaluation :
5

Super

Michael L.  |  Online Move In 
Évaluation :
4

I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalana B.  |  Online Move In 
Évaluation :
5

Fast and simple.

RAYME T.  |  Premières impressions 
Évaluation :
5

friendly service very helpful all smiles answered all my questions

ronessha b.  |  Premières impressions 
Évaluation :
4

They were nice and friendly.

Robert M.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating.

Theresa R.  |  Premières impressions 
Évaluation :
5

The storage facility worked with us and made a very stressful time a little less stressful. Merci.

Milo K.  |  Premières impressions 
Évaluation :
5

No comments.

John M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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