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Evan W | Online Move In
Customer Reviews for U-Haul Storage of Eau Claire
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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The people allowed to rent at this facility were very sketchy and I did not feel safe going there by myself. A person was even found sleeping at the end of one hallway. It was not like this when we first started renting. Anyone can enter the garage area which should only be available to people using the temp controlled units.
Edla K | Expérience généraleQuite expensive for a 10 x 10 unit. And a month or two after I got it, you raise the price.
Tony C | Expérience généraleThis location is amazing. They always make sure I'm taken care of and have everything I need. Merci.
Jennifer M | Expérience généraleGreat experience renting a unit here! Facility was very clean every time we visited and never had any issues with any of the rental process.
Emma S | Expérience généraleGreat experience. Facility is second to none and support is there whenever you need it. I'll Be Back!
Ron B | Expérience généraleI had my storage for around 5 years and it started at $29,95 when I moved out it was $59.95. the rate was increased 3xs in the last year and a half. I felt like I was being gouged over and over. The homeless was everywhere dogs running around. It was bad in the end. Always smelled bad. I was one of the first people to rent inside. I feel driven away by haul.
Angela k | Expérience généraleI felt safe going in/out with the scanning system. That assured me only people with storage units would have access to the inside of the building. Having a climate controlled unit was nice too, both for myself and the items I stored. Staff was friendly and helpful when I started and ended my rental.
renae p | Expérience généraleEasy peasy! Thank you
Jamie E | Online Move InPeople called in to your private property to steal things while police sit across the street and aid them, people living in units, always a witch craft voodoo satanic pagan trash wanna be important tool being coached around at us normal successful people , faulty lock mechanism, faulty door, has vagrants sitting partying st unit all day and most of the night, employees play "craft" at the customets planning with their crime ring on how to finagle "emergency contact" data so that they can make umnecessary phome calls as if thet don't have your own contact number though they do and they try to play games with you and one emergency contact they designated and it is a form od human trafficking, your employees are criminals and I wS lucky to get out of there alive and with only a few stolen items as they are confederate type of slavery trash kkk freaks who are into property conversion scams amd the whole world os killing off assholes like that so...
JESSICA S | Expérience généraleNick was very helpful with storage information. Great job setting up a storage spot on a short notice
JAMIS S | Premières impressionsHate to say it, but there are still homeless people living in there. Was the same experience last time with weird people creeping around the inside of the building. Obviously nothing has been done about it.
Rob C | Online Move InT
Chris G | Premières impressionsThe property was well maintained. When I needed to pay over the phone every month because I hate technology, the staff was very friendly, pleasant and professional. I'm glad I chose this place for my storage needs.
Sarah S | Expérience généraleI received an invoice with a late fee weeks after I had done an in app move out. I called to clear it up and the phone rang and rang. I went in to office in person and the employee was helpful in checking my account but no reason for the invoice being sent to me and my emergency contact was provided. Also, why is my emergency contact being contacted for a non-emergency?
Michael G | Expérience généraleVery helpful and when I had unfortunate circumstance happen even tru everything uhual worked with me and was very polite about it and helpful. I highly recommend uhual to others Thank you for all the help and also I enjoyed knowing my items were secured & safe
Amanda B | Expérience généraleMy experience was great. everyone was professional and very helpful with any situation, or question I had.
James r | Expérience généraleStaff responded quickly to our requests.
Robert D | Expérience généraleMy wife and I are in our mid-70s and we're making a move that is huge for us. Since we're downsizing, we needed a place for long term storage of items we need to keep but won't be using often. When we learned we could rent a truck and drop it off at our destination with a 1-month free rental we were very happy. When we got to our destination and saw how nice the climate-controlled storage units were, we were thrilled! The whole process was easy for us and the service we received at U-Haul Storage of Eau Claire was exceptional! Je les recommande chaudement.
Kenneth A | Online Move InWhen renting a storage unit everything should be explained better I couldn't even get into my unit do to a 24 hour building wouldn't let me in come to find out the next day there's a 10 dollar fee that was never expanded due to homeless problem people in the building so charge the customer like that will fix your problem
JOSEPH F | Premières impressionsEveryone was amazing. Every time I called and every time I visited the facility in Eau Claire the staff was friendly professional and very efficient . I wish Comcast, AT and T United Health care could be trained by you guys.
PATRICIA M | Expérience généraleCostumer service was great! they were super busy and the one worker was very apologetic and super helpful. Did not rush through when people had questions.
Emily K | Online Move InStaff persons were both very kind and professional. Helped answer all my questions.
James r | Premières impressionsJosh and Caitlyn were very helpful and genuinely nice. They made moving so much easier and less stressful. Thank you! Great customer service!
Erin D | Expérience généraleUhaul truly helped out in a time of need and having storage units ready and available was an absolute life saver! Renting a truck was also quick and easy! Overall, the cost was very affordable and essential for moving.
Tiffany O | Expérience généraleVery nice people that work there
JOHN C | Expérience généraleFind a way to keep the bathroom cleaner.
Paul G | Expérience généraleVery happy with uhaul sevices
David J | Expérience généraleThis Eau Claire UHaul is excellent, efficient, and friendly!
Frank H | Expérience généraleWe were happy
Tammy G | Expérience généraleGood service, im really glad. If i need yall again ill come back. Work in the entrance doot sensors, they don't work too good
Luz B | Expérience généraleI really appreciated being able to make the reservation and do most of it online. Prior to settling on U-Haul I was calling around just to get prices and many of my calls went unanswered. After the reservation was made I went directly to the office and it was a quick and easy transaction.
Bethany B | Premières impressionsMy only grip on the communications regarding the move-in relates to the check-in process. There was no information on the preparatory emails about checking in. While there was information on the outside of the facility itself, it was a little overwhelming and there are 3 identical keypads, all of which take the same code, but only 1 of which you have to use first ONLY to check in. That was nowhere in the email comms, which would have been helpful. Other than that: Everything was fantastic. Merci.
Brian G | Online Move InI had a very easy time renting a storage locker here. The staff was very helpful and efficient.
Patrick F | Premières impressionsThe final walk through with the manager. Where I paid an amount to grab what I wanted within 24 hours. That was the nicest they were. Otherwise I left because they made it feel like a prison. Staff always there. One hour limits. They have cameras for Pete's sake. And they are too quick to call the police. I never signed up to pay a one hour daily monthly fee. I had a friend that got evicted. Very bad experience. I would not ever rent there again. Why not hire an armed guard. That's how people feel there. With your supposed time limit request and extra security. Everyone should have a reasonable expectation of privacy. Especially if they aren't there consecutive days in a row. If homeless. Who cares. You got cameras all over. Let them be. As long as not consecutive days. Or if people Wana dumpster dive. Let them. They do because of reasons. Did you know the eau Claire police are required to document where homeless people frequent. I hope that wasn't why ya had the extra cops etc. That was the worst business decision u made. I don't know anybody but maybe the cops that liked it. Aren't cameras enough. Let them do there own job. Get warrants. Old fashioned police work. Not jail via U-Haul. My princess you made feel very unwelcome. But people have addictions. Don't be so quick to throw away someone's freedom. Because jail is not treatment. At least maybe you saved a life for the night by looking the other way in a heated storage unit. Not consecutive. A difference. Think about people. Not being the police in disguise when you have cameras. Too much big brother. No thanks. I'll never recommend U-Haul storeage to anyone. I do give the manager a compliment. Only when she said ...when she was a kid they lost all her family stuff in storeage. Probably the same people you rent to but first to call police. That's my two cents but it's the truth in my perspective. That was the only time she seemed real and caring. I saw she hurt as a kid when she talked. I related too. But too much security....no thanks
Scott L | Expérience généraleSuper easy to get a unit on-line and move in. Looks very secure and I love the 24 hour access as I work 2nd or 3rd shift hours.
Trinity A | Online Move InI appreciated the ease of access to the unit and the helpful staff!
Angela G | Expérience généraleThe staff was very nice and had good communication. The facility was well run and maintained. The only feedback I have was that some of the exterior garage door motion detectors weren't working when I moved out but we were able to use the manual buttons. Loved having access to that heated space for truck loading.
Mackenzee P | Expérience généraleMore security and less questionable people hanging out
Heidi P | Premières impressions#5 above. The facility was clean... However, in the maintenance category, we had an issue with the locker door not staying up in the open position as needed, (locker 2105). I reported it to staff and they responded immediately, attempting to rectify the issue. Unfortunately, it was not resolved. A second issue reported and unresolved is that the slide lock bar is extremely tight; difficult to open; painful on the fingers, especially when opening. .
Michael R | Expérience généraleThank you ,for your services i like very much if need Again i find the next time
edgar m | Expérience généraleGreat storage renting experience. Would recommend to many.
Dan S | Expérience généraleThe staff are above excellent at this location in customer service, knowledge, kindness, and caring. Very considerate U-Haul Moore St crew.
Kelsie L | Premières impressionsNice floors. The provided lock that came with the unit was not in my unit so I had to drive back to the office and pick one up before I could actually unload my stuff.
Alex L | Premières impressionsThis guy and a girl came driving up to me unloading some stuff from my kids moms van. Harrassing me. Telling me it should only take me 10 minutes to unload and store my things. I move my stuff out the next day due to that employee. I do not recommend uhaul storage to anybody.
Michael S | Expérience généraleWhat to do with lock /keys and card? Where do I return them to the office on birch st? It was a good experience using your storage units on Moore St… I would use it again and recommend it to my family and friends
Debra J | Expérience généraleHolly has gone above providing exceptional customer service.
Diane W | Premières impressionsThe staff is very friendly and very motivated to help you with your needs. Love the energy!!
JENNIFER M | Expérience généraleExcellent experience. Love the online rental process. I had made a mistake that was my own fault during the rental process and you were very understanding and effortlessly resolved the issue.
Rob C | Online Move InI was told I could use the storage facility as I had a one way vehicle and a one way trip. The manager Holly called me the next morning after the move and storage were already completed to tell me that her underlines screwed up and I needed to come get my stuff 3 hours away or pay the monthly 80 dollar fee. Mind you, I only had the wrong size vehicle to begin with because of the advice I received from another employee. I had to call customer service to get this squared away and I ended up not having to pay for storage. But all the same, I won't recommend this specific facility. Note: also gas was closer to half a tank than 3/4. I returned it with 7/8 so I got kinda screwed there too.
JASON B | Expérience généraleHolly - Thanks for cleaning out an 8x10 unit so I could rent it.
Frank H | Premières impressionsOverpriced but loved the 24 hour availability,manager was friendly including the girl when I checked out,however the girl who helped me check in was actually a bit rude and never once smiled, I would recomend these storage units if they were cheaper.
Andrea H | Expérience généraleStaff were friendly but we had system issue after system issue and no one would pick up the phone. Auto pay was a nightmare once we added a second unit. Even checkout was an issue… we were initially charged after we moved out.
Lisa B | Expérience généraleSo far so good
ZouaPa V | Premières impressionsMy initial experience with U-Haul was horrible and I'm still waiting for a contact back from the supervisor regarding that. But once I got to the south store and they opened the lady was wonderful in Eau Claire.
adria e | Premières impressionsVery simple procedures to get a storage unit with clear instructions.
Primitivo L | Expérience généraleWas looking to get a refund for some rooms that I rented as they weren't going to be big enough for what I needed. Was told to come back the next day when a manager was available. Thought I'd be able to call to avoid an hour fifteen minute drive one way. Called multiple times throughout the day with no answer, ever. Also called general customer service and they were unable to help and I was told I did have to go to the location. Unhappy with not being able to resolve my issue by a simple phone call
Matt J | Expérience généraleOne of the ladies, Holly, screamed at me and her fellow employees because I asked for a unit. She preceded to say how she was going to quit her job and screamed at me to leave. I was just trying to calmly explain my situation cause someone messed up my account precisely. It was an easy fix but she was the rudest person I have ever had to deal with. It was like a crazy SNL skit and didn't feel real. Everyone else was extremely helpful but they also do not like her as an employee.
Ashley D | Expérience généraleI have a few units at this facility for my clients. Staff are always very helpful and friendly. The facility is always clean and well lit. Thank you for providing great customer care and service in the Eau Claire area!
Diana F | Premières impressionsSorry Not Happy At All With The Services Me And My Mom Received
chrystal w | Expérience généraleOur storage unit had a lot of trash in it when we first moved into it
Taylor B | Online Move InI will use Uhaul for future storage needs.
Fawnna W | Expérience généraleGreat staff and very friendly.Wonderful customer service. Highly recommend this store.
Paul H | Premières impressionsU-Haul is the best place to go if you want you properties to be well lit, secured, highly affordable, easy to access and very clean. I will us U haul over and over again if I need to. More grease elbows UHau!.
KHADIJAH A | Expérience généraleUsed them for 5 months while finalizing my move. Flawless. Recommend without hesitation or reservations!
james y | Expérience généraleMy only feedback would be to share a map that shows where the particular unit is. I was looking outside for my unit when it was actually inside. Since I'd never been there before, the map was kind of confusing out of context. When I asked for help, the general manager was exceptionally helpful and courteous. I am very pleased with the process overall.
Taylor T | Online Move InThank you For your help
Charles H | Premières impressionsWill always look for them before going to another facility. Excellent service à la clientèle
Sandra R | Expérience généraleGreat very happy
David J | Online Move InThe staff is incredibly friendly and helpful. A+
Gregory S | Premières impressionsManager is great! Holly is a keeper - she made my overall experience excellent!!!
Glenna J | Expérience généraleExcellent experience from getting a unit to the check out process. Would use again in the future without hesitation.
Sarah M | Expérience généraleClean, new facility. Friendly helpful manager named Andrew and Fritz worked with me to make experience hassle free
Harry R | Expérience généraleThe staff were very professional and friendly. They ensured that I understood everything from the beginning and there were no surprises.
Todd B | Premières impressionsThe young lady that helped me could not have been more helpful or informed. She was unusually awesome and i appreciate her help.
Glenna J | Premières impressionsTop notch facility. Employees were all very helpful and accommodating!
Deb S | Expérience généraleManager is phenomenal, very clear about how to access the facility
WESLEY K | Premières impressionsI loved having my storage until with Uhaul. Great customer service and easy process. I would for sure recommend family and friends to utilize their facilities.
Karen D | Expérience généraleoutstanding service and friendliness.
Ralph A | Premières impressionsThought it said I’d be getting one month free, staff member was very busy but didn’t make me feel rushed and was helpful
Matthew P | Premières impressionsHelpful, friendly staff. Secure facility. Management listens to customers. I'm totally satisfied.
ANNE B | Expérience généralePossibly empty the trash more often- it was overflowing on most trips to storage, the other areas of the facility were clean- no complaInts.
Denise R | Expérience généraleThe lady that helped me was great give her a raisd
Brad B | Premières impressionsHand carts very helpful. Facility clean.
Nancy S | Premières impressionsHelpful staff helped with extra storage needs
Rebecca J | Online Move InGreat location and very friendly staff!! Easy move in and out with carts to make it easier. Amazing discount for college students!! Will be talking to everyone to rent here!!
Tami L | Expérience généraleWorked great
Jon J | Expérience généraleClimate Controlled and they have loading/unloading bays!
Michaela P | Online Move InGreat option for storage! Highly recommend.
Sarah M | Premières impressionsGreat overall! Thank you for having a nice facility.
michael g | Expérience généralegreat option for storing my stuff!
Emily L | Premières impressionsHad a discrepancy with moving in and my unit but it was resolved.
Alexis T | Premières impressionsRecommend sizing online is wrong. 2-3 room place is not correct.
Kathryn J | Premières impressionsLocation and security awesome 😎
kristin k | Premières impressionsVery easy check in. The manager we dealt with was very friendly and got us signed in very quickly and explained the process. Very easy process.
Jeffrey H | Premières impressionsI used the mobile process and it was very easy and fast. Fantastic experience
Tim C | Online Move InThe friendliest staff ever!
Sue S | Premières impressionsAlways so helpful and nice. Only place I'll go to when moving!!
jadzia u | Expérience généraleThe staff was 100 % awesome. Hands down.
Bao X | Premières impressionsVery easy and convenient. Only complaint was the bird wandering the halls in the upper level.
John S | Online Move InExcellent service à la clientèle.
Ashley S | Premières impressionsOur card to get in and code seldom worked and made it hard to get in almost every time. Then when we left we followed the procedures and still got a bill with a late fee. This is super inconvenient and not very good business practice. It got fixed right away but checking out took 3 phone calls and emails to the uhaul website. Please fix your billing system issues then you would rate excellent.
Kenneth J | Expérience généraleKali was very helpful. I don't think I could've had a better experience.
PHILLIP B | Premières impressionsVery helpful, friendly staff. I had a real positive experience.
andrew m | Expérience généralePolly was very helpful with setting up my account
andrew m | Premières impressionsThe manager for the eau Claire area, Andrew I believe his name is, it's by far the best manager I have ever worked with in my entire life. And I've had to deal with corporate douchebags most of my career. So I would know a thing about this
Robert H | Expérience généraleThe Pin # is registered as Michelle instead of Ramona or Andrew
ramona s | Premières impressionsDespite having paid for the unit, when I arrived at the unit several weeks later, it had been rented out to another client. I was told it was because I hadn't used the unit immediately. It shouldn't matter if I left the unit empty or not. If the space is paid for, it shouldn't be rented to another client. I was able to sort it out, but there was certainly time lost. I had arranged for stuff to be loaded into a truck and moved. Belongings had to be unloaded in the garage while we waited to gain access.
LAURAN L | Premières impressionsin the midst of moving my mother in law into a new facility and needing storage quickly, I have had to work with movers, starage, phone transfer, change of address, insurance, ...the list goes on and we are in the middle of covid. I have to say, without any doubt, that UHaul was by far the easiest oto work with and best by far customer service. Thanks for making this part of a move go so well. Andrew really did an awesome job making this a great experience.
Dan S | Premières impressionsCame into some financial trouble and the manager Andrew was very helpful in the process making sure I didn't loose my belongings
Joshua C | Expérience généraleThe prices seem slightly sneaky and not 100 % upfront, but the facilities are nice and secure.
seth g | Premières impressionsIf not for Andrew and Bobbie this would have been poor at best. Uhaul is very difficult to work with at regional and website levels. We rented a 26 ft and 20 ft trucks, 4 u boxes and 3 storage units. There were hiccups on all these areas with web or regional contacts. Again Andrew and Bobbie at Eau Claire saved the day. Wesley from Como in St Paul was also great with delivering the uboxes.
Glenn M | Expérience généraleU-Haul is very willing to work with you. I had several situations where I needed payment extensions and had other various issues and they helped me resolve those issues. I would 100 % recommend!!
Skye K | Expérience généraleOverkill on security. Put an access gate on fenced property. Alarm goes off even when properly logging in.
Glenn M | Premières impressionsAndrew and his employees were very helpful and professional throughout the entire process.
Robert B | Expérience généraleAndrew Wagner was an excellent store manager. Incredibly professional, helpful, and kind.
Lucy J | Expérience généraleKali was wonderful to work with and was a tremendous help in trying to deal with a unit issue (my daughter, not U-Haul!). I thank her and U-Haul for being so helpful and easy to work with!
Thomas W | Expérience généraleAndrew is great to work with. Knows his business and very helpful.
Robert B | Premières impressionsVery happy with U-haul & plan to be going to U-haul for any other future needs. The customer service is great. At least at the Eau Claire self storage they do work with you and are flexible.
Lilyanna M | Expérience généraleStaff was very fast and helpful had me in and out with storage in under ten minutes
Joshua C | Premières impressionsAndrew is a great manager and problem solver.
chris d | Expérience généraleThe person that took my order was very vague about how to move in. She did not mention first month free. Said I need to check in morning of. So I did that and got set up over the phone. Went to unit number was in tape about one inch tall could not find at first. No lock inside.
Sandra J | Premières impressionsMaggie & Andrew are both so nice, professional & a step above the best!
Anglea P | Expérience généraleVery reasonable, affordable, straight forward, positive experience during the nightmare of moving. Thanks guys.
Rita L | Expérience généraleNo issues at all. We have used Uhaul storage several times in the past and will continue to use them for future storage and moving needs.
Rachael B | Expérience généraleWonderful place with professional and friendly customer service at the location on Hastings. Storage facility is secure, clean, and has many benefits that no where else around here can offer. I truly cannot recommend them more.
Brennen S | Expérience généraleAlthough Andrew was exceptional when initially renting truck and securing the storage unit, the move out process and completing transaction was ridiculous. I called four times, on hold for almost 10 mins. each time no resolution, finally rec'd this survey so assume my storage unit check out process is now complete? However no one could communicate that to me when I called 4 times to ask why I was receiving emails for a late fee.
Amy P | Expérience généraleAndrew and the staff were great to work with.Will recommend this facility to everyone!
Chris P | Expérience généraleI spoke directly with the manager and he was awesome. We were thrilled that you had a special 1 month free program for our college daughter. You made it sooo easy and you now have a customer for life! P.S. I've been telling everyone about the amazing offer from U-Haul. Thanks, Chris
CHRIS C | Expérience généraleEverything worked out great, the only issue I had was the online app with billing...it shows you have a 00 due with 00 upcoming. The day it's due it becomes late... You all need to fix that
Robert V | Expérience généraleGreat experience. I was in a 2nd floor unit which I was concerned about. The elevator and carts still made it easy to move everything, and the facility was clean and well organized.
Glenn K | Expérience généraleThe manager, Andrew, at the Eau Claire, WI store was exceptionally helpful. His level of customer service was absolutely mind blowing. So kind, professional, and helpful. Very impressed. Will recommend.
Lucy J | Premières impressionsVery professional staff
Greg G | Premières impressionsThis is a fantastic U-Haul...top customer service, advice, and care. Super clean, very well organized, and easy in and easy out. They also have a beautiful new storage facility that is terrific. Andrew the GM of this location and his team are tops in my book...Thank you for your help on a challenging move day....
Craig S | Premières impressionsAmazing experience, we checked in at the Hastings St. location by the GM. He was friendly, helpful & informative. We arrived at the Self Storage on Moore St. The facility is clean, organized & easily accessed! I would utilize U-HAUL for future storage needs!
elizabeth C | Premières impressionsThe whole lock out/alarm system is confusing at first.
Lilyanna M | Online Move InThe manager Andrew is awesome. He was helpful and very polite. The type of customer service that keeps me coming back, and would absolutely recommend!
chris d | Premières impressionsAndrew, the General Manager of the store, was very professional, helpful, and polite. U-Haul won my business for rental trucks and for storage lockers in Eau Claire. This was my best rental experience, and I would highly recommend this store. Merci.
Glenn K | Premières impressionsVery clean facility. We felt comfortable leaving our property in the storage unit knowing it was secure and safe from being damaged. The free use of the flat bed carts were an additional bonus helping move everything in.
Amy S | Premières impressionsThe manager i dealt with was extremly respectful and just made us feel like friends walking through the door. The only complaint i have was that because of unforseen reasons we were assigned to a unit that wasnt ours and then had to wait on hold for over an hour to speak to someone who apparently didnt know anything. After having to go back to the store and speaking with the same manager quickly handled the situation and seemed genuinely sorry for the troubles we had. My rating negitively to the company but would give that manager 5 stars all the way around for handling a bad situation and making everything better.
Virginia B | Premières impressionsThe latch on the door was difficult to close
David M | Expérience généraleThe GM was wonderful and I was very impressed with the facility!!
Katherine D | Premières impressionsStraight forward, affordable, convenient, first month in storage unit free, free lock. Looking forward to working with U-Haul again in the future! Merci les gars!
Rita L | Premières impressionsVery clean and safe storage facility. First 30 days are free and the staff is amazing! I'd recommend this location to anyone.
Kali S | Premières impressionsThe process was very easy and entirely online. I was able to rent, gain access, and start loading my unit within an hour. Very smart operation!
Bradford P | Online Move InGreat. Couldn't have been better.
Larry P | Expérience généraleThe staff I had the pleasure of meeting where amazing and helped me a lot when I was dealing with the stress of moving, I very much appreciate the help of andrew specifically
victoria d | Expérience généraleThere were some technical difficulties with their computer system, it got stuck processing while checking in and then checking out. But the lady who helped us check out took off part of our bill to compensate so that was nice.
Alyssa S | Expérience généraleThe staff was extremely helpful both for my move-in and my move-out. They made policies very clear in a polite and professional way. The storage facility itself was well-maintained and surprised me with conveniences like supplying moving carts and a clean bathroom. I would recommend this facility to others and I already have.
Sam M | Expérience générale