Customer Reviews for U-Haul Storage of Ferndale

1 250 évaluations

5484 Barrett Rd   Ferndale, WA 98248
(E Of I-5 Ext 262)

(360) 733-5555

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(360) 733-5555

5484 Barrett Rd
Ferndale, WA 98248
(E Of I-5 Ext 262)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy V.  |  Premières impressions 
Évaluation :
5

The customer service at this location is impeccable -- over and above what i have found at so many places lately.

Abigail S.  |  Premières impressions 
Évaluation :
1

Just a nightmare.

Abigail S. 
Évaluation :
5

The staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.

Johanna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Get the self check in process software problems corrected. Fortunately the local owner was on site and very helpful.

Michael W. 
Évaluation :
5

Everything went super smooth. ✌

Valerie R. 
Évaluation :
4

No suggestions for improvement. Just wanted to say thanks for the well-lit lot. I had to do an after-hours return and it was nice to have a well-lit area to do the online check-in process.

R K. 
Évaluation :
5

Andrew, the owner was first class & made my experience hassle free, which is what I wanted. Definitely would get my business again

Stanley T. 
Évaluation :
5

Manager was super helpful and friendly! Would totally recommend!

Holly H. 
Évaluation :
3

I didn't drop the truck off. My friend did it.

KIMBALL RICHARDS B. 
Évaluation :
5

Still have not received my final receipt with my actual charges. The link only shows the estimate when I rented it.

Kevin M. 
Évaluation :
2

Professional service, clean truck, fair prices. I wish you had more storage spaces at your Ferndale location.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Andrew was amazing.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Very friendly and helpful 5 star rating

judy S. 
Évaluation :
5

This is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Merci.

Marilyn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna H. 
Évaluation :
5

She went beyond her responsibility in that I didn't have the plug for the trailer and she found one she could loan to me. Not only would I recommend her I will always come to uhaul for further rental needs

Michael J. 
Évaluation :
5

Andrew was very helpful and friendly! I highly recommend this U-Haul faculty and the staff. Safe and clean

Kenny K.  |  Expérience générale 
Évaluation :
5

Andrew was a great help and very helpful.

Joseph K. 
Évaluation :
5

I took the time to wash and clean the truck before returning it to the location from which I picked it up. I thought it only fair considering it was after hours of normal operation. All in all , a very good experience. Merci.

William P. 
Évaluation :
5

Everything was good very excellent customer service from all uhaul stores we have visited

Allen E. 
Évaluation :
5

The facility is very clean and well maintained. Love that you have so many carts, made move in and move out so easy. Merci.

Teri M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith j.  |  Expérience générale 
Évaluation :
5

I am sorry I don't remember the lady's name that helped me - she was friendly and very helpful. Thank you very much.

Stephanie E. 
Évaluation :
5

The staff is amazing!!

Tara W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Verna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Our experience with U-Haul was excellent! The only issue with the truck was that the brakes seemed like they needed some work. A lot of play in the pedal.

Shelley Y. 
Évaluation :
3

Communication. I got multiple emails and messages saying my ubox had arrived, but when I got to the location it was still in shipping for about 4 more days and no one ever let me know.

Amber H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

The manager Andrew and Aimee a staff member were excellent and communicative. Very much appreciate their service.

Alvynxeus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Andrew and Aimee are terrific to work with. I have done 2 moves with Andrew including one from Austin , Texas to Lummi Island , WA

Christopher N. 
Évaluation :
4

Please show up on time, please don't send threatening emails saying you're in lien for non payment when customer has paid, pls don't give false info on where boxes will be delivered.

Cindy H. 
Évaluation :
1

Owner Andrew refused to contact Harley for my refund after I stating she requested him (Andrew u-haul owner) to call her for the process of the refund. He stated “Oh, knowing them they already processed it”….. they never did until the 29th and I turned my trailer in weeks before. Do not trust u-haul or the owners they do not care about you or the contract just the money they get. Andrew seemed really excited to get my trailer a day early to then sell a contract for that same trailer to leave the very next day.

Micheal S. 
Évaluation :
5

Great service and well maintained equipment.

Christopher P. 
Évaluation :
5

Both Amy and Andrew were very pleasant and professional. A very positive experience, and I will certainly use them again.

Richard H. 
Évaluation :
3

Make your equipment available closer to home. Mount Vernon is on the I-5 corridor why have I had to drive over 40 minutes the last three times I have used your trailers?

Peter B. 
Évaluation :
5

Aaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.

Paul D.  |  Premières impressions 
Évaluation :
4

I didn't have a bad experience at U-Haul. The workers were very nice and dealt with us in a timely manner. Didn't take long to get us what we needed.

Anna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
2

I originally had a reservation for the Meridian location. I called the day before to change my reservation to the following day. When I arrived to pick up the cargo van I had reserved I was told it had been cancelled. I waited for an hour for another truck or van to arrive. I was then told I had to drive to Ferndale to pick up. I was charged full price for the rental even though I had to drive to a new location and waste 2 hrs of my day, which was supposed to be used moving, dealing with Uhauls mistake. Not happy, I should not have been charged at all.

Monica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE ANDRE S. 
Évaluation :
5

The only issue I had was finally resolved with Andrew. Andrew is very professional and friendly. There were a couple of staff who were questionable…..but you find them everywhere. GOOD JOB FERNDALE UHAUL 

Terri R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alastair L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHUCK N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvan S.  |  Expérience générale 
Évaluation :
5

Aimee and the staff at Ferndale Uhaul were incredible! I continue to have excellent service, including with Uhaul Traffic, who helped me problem solve a dilemma with delivering my Ubox to a remote location. Aimee was especially understanding and made this particular move a positive experience.

JOCELYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl S. 
Évaluation :
5

Amy and Anthony were very helpful

Paul F. 
Évaluation :
4

The on-line reservation system worked, but I had to call to confirm that the reservation had been made, and waited 20 minutes to get the answer. The program had locked me into joining the website and then would not recognize my new password. I would rate the on-line reservation system as poor.

KAREN S. 
Évaluation :
5

Anthony's customer service was delightful and efficient, the truck was great, and available when we needed it.

JOHN H. 
Évaluation :
1

In Sacramento, majority of Uhaul personnel did not understand how the computer programs work. It was a complete disaster. However, in Ferndale it was the complete opposite. Manager Andrew and his associate Aimee are both GEMs in your company.

Brent H. 
Évaluation :
5

The best U-Haul customer service, cleanliness and helpfulness I've had, and I've been lots of places! Outstanding team effort!

John A. 
Évaluation :
5

very friendly and professional staff. Quick check out and quick check back in. Place was very clean and inviting.

DAVID G. 
Évaluation :
1

This was easily the worst experience I have ever had moving. There was constant confusion among staff, poor communication, and we were charged an outrageous amount with added additional fees every time we talked to someone. Our belongings arrived in Denver on 6/7 and we were told they would be delivered to Boulder on 6/12 (and charged the full amount at that time). When they didn't arrive, we were told “oh no, they aren't coming until 6/20” (TWO WEEKS after they had been in Denver. Then we were charged an extra delivery fee of 100 $when we had been told we had already paid the full amount. I will never be using uhaul again. All this happened after our original uhaul truck reservation was canceled and we had to live without any belongings for a month. Also, the Uboxes themselves were in terrible shape with the doors nearly falling off. I'm very surprised they arrived in one piece. I used to love uhaul, but this experience has been horrible enough to turn me off for good.

Jacob I. 
Évaluation :
5

Very unhappy. Would never recommend. My boxes were to be at my home on June 10th per Spokane office. I was informed when I got to Ferndale that there was no truck available to deliver until July 10, thus costing me another months rent and much inconvenience. But I could bring one at a time! 8 boxes later, 10 days later we had our things. Couldn't afford to hire help for that many days so my 77 year old partner and myself (70) unpacked them. We felt mislead and ripped off. Fortunately our last move. The staff at Ferndale was very helpful even if they were in the middle

Kathy E. 
Évaluation :
5

Andrew & his team were friendly & professional. Thanks y'all.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
4

A little bit of a runaround but service and product was great.

Randal U. 
Évaluation :
5

misplaced my wallet in the truck. Staff worked really hard to find it in the cab when I couldn't find it. I really appreciated the effort it took to find it. Thanks again

MARK R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessika G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malcolm E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

We love U-Haul. Thank you for helping us make our move seamless especially after our initial movers fell through.

daysha B. 
Évaluation :
5

My customer service experience with Aimee was wonderful. She was patient with me when I was running late and barely made store closure. She helped look at different options to fit my needs. She was pleasant and friendly. I never felt rushed or bothersome - you have an excellent employee!

Katie M. 
Évaluation :
5

Staff members were friendly and efficient.

BABE Q. 
Évaluation :
5

Andrew, the manager, was excellent. He was kind, efficient, and knowledgeable. I hope you know what a great asset you have in him.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

The manager of this location served us well. He was very helpful and extremely pleasant to deal with. We have several UHaul's in our surrounding area and we have used all of them in the past several years. We will use this location in Ferndale, Wa in the future as it has been the best experience of all. Merci.

Russell D. 
Évaluation :
5

female sales associate was exceptionally helpful, and friendly.

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Koren T. 
Évaluation :
5

Management was pleasant and easy to work with has a good sense of humor. facility is handicap accessible the office has a cool ramp.. the door is a little heavy. the storage units are insulated and heated which is really nice. Check in and check out are really easy , although check in does take longer then check out which is to be expected. All in all a big thumbs up!

Joy J.  |  Expérience générale 
Évaluation :
5

Andrew and his Team are Fabulous and a Dream to work with. Always there with a smile and a helping hand whether to open or the door or paperwork. I will be passing the word that hes the Best .I will be coming to Andrew and crew for all my storage and moving needs. They truly are Amazing. You really should go check them out/

JOY J. 
Évaluation :
5

Great customer service! Manager very attentive. Definitely recommend and come back here again!

SONIA C. 
Évaluation :
5

I registered online for smartphone pickup. When I got there phone said it was available but no truck matched the number. I had to go inside only to discover that the "supervisor decided to hook it up to a trailer" which I did not order. The attendant then had to back out my online order and restart from scratch twice, due to conflict issues. This was not convenient. The excuse was given that it was the computer system. This was either a cover-up of the supervisor's mistake or the online system needs radical improvement.

Ron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

The general manager, Andrew Haldane, was by far the best U-Haul employee I have ever worked with. I tried to call the U-Haul hotline a few times and I wasn't quite getting what I needed. I decided to stop by the ferndale location in person and Andrew made sure I had everything I needed. I would definitely recommend this location and will continue to use it for all my future needs.

Benjamin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
1

I arrived to pick up a trailer. The person on duty had no idea what he was doing. Kevin is a nice person who tried very hard, but U-Haul did not provide him with the training he needs to be successful. Kevin had no clue how to process my reservation and totally unable to process the guy in front of me in line. I waited 45 minutes before I could even talk to him with one person in front of me in line. My checkout should have been fast as it was pre-arranged online. I arrived to pick up my trainer in Shoreline at 9am. My guaranteed trailer was not there. I was diverted to Ferndale for an 11am pickup for a different trailer. I arrived at 11:10 and waited until 12:30 to pickup this trailer. We missed the move-out time at my son's apartment because of U-Haul screw up. I should have had this trailer at 9am as scheduled/guaranteed and as we planned the move out. I am very disappointed with this experience.

DAVID EUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanna F. 
Évaluation :
1

Train the staff in all aspects from trailer hookup, customer service, company policy and everything in between.

ANGELO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HO K. 
Évaluation :
5

We are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.

Joseph C.  |  Premières impressions 
Évaluation :
5

Everyone who works at the Ferndale location are super friendly and get you checked in and in your vehicle quickly. The van I rented was very clean and like new. The manager who lives on site makes himself instantly available when not physically in the office. Will happily recommend. Be well.

Noelle V. 
Évaluation :
5

The girl who helped us was very professional and helpful, I can't remember her name, but she did a great job!

DANIEL JOE-PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Cheyenne did a great job keeping me informed about the status of the unit(s) that we intended to rent. All the employees I've interacted with at this facility have always been polite & helpful.

Victoria B.  |  Premières impressions 
Évaluation :
2

Not ready

Francisco S. 
Évaluation :
5

Everything was great

JOSEPH WELSH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

Nothing excellent customer service

JUDY LEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GURMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC JAY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandy h.  |  Premières impressions 
Évaluation :
2

U-haul rep Gabe was not the greatest rep. I rented another one way truck a month or so ago at another location and it went well. Gabe told me it was u-haul's corporate policy that the alternate phone number be called to verify it is accurate or he couldn't rent to me?? I have never heard of this. Furthermore, the truck was filthy outside and I had to clean the windows and mirrors myself.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN WAYNE G. 
Évaluation :
5

VERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.

Mark P.  |  Premières impressions 
Évaluation :
5

Super nice and friendly. So happy to get a unit on such short notice plus first month free was an unexpected bonus!!! :)

jennifer b.  |  Premières impressions 
Évaluation :
3

to expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices

Rebecca S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page