Customer Reviews for U-Haul Storage of Florida State University
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

26 évaluations

817 Appleyard Dr   Tallahassee, FL 32310
(Tallahassee Community College)

Heures

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

817 Appleyard Dr
Tallahassee, FL 32310
(Tallahassee Community College)

Services dans cet établissement :

Heures

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The manager at this facility was very rude and disrespectful

DONALD S.  |  Expérience générale 
Évaluation :
3

Better communications and time management.

Quinton C. 
Évaluation :
1

Using the Ubox storage located at Apple yard in Tallahassee fl and the call center customer service reps were the worst experience my family has ever had. Calling to access the box the reps were rude, not helpful and not knowledgeable at all! My family will never use this service again and we will never recommend anyone use this terrible service! Uhaul customer service and ubox location need better training! Worst ever!

jamel A. 
Évaluation :
1

This was the worst experience anyone could have. The staff was unprofessional, would not come on the days that we were told they would to give us access to the U-Box, and were generally unreliable. I will never be using U-Haul again and I regret ever giving y'all my service.

Mary A. 
Évaluation :
1

Have staff that know what they are talking about, give consistent information, and stronger line of communication. This was a terrible experience and I will never use U-Haul again.

Mary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arlene m.  |  Premières impressions 
Évaluation :
5

Alex was a very helpful employee! I appreciate all of his help and hard work!

Erik J.  |  Expérience générale 
Évaluation :
5

Extremely friendly and helpful staff. Despite Covid19 they remained kind, professional, human!

Dawn d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn d.  |  Premières impressions 
Évaluation :
1

I was charged a fuel fee when I shouldn't have been!

Seneca D. 
Évaluation :
3

Myself I had a lot of trouble going through the lock could not get it open on the gate I have arthritis and it was just too tough stood out in the pouring rain. Get rid of that lock.

Wanda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davied L. 
Évaluation :
5

Thanks for suggesting it when we rented our UHaul - kept us from having to look for a place!

joesph m.  |  Expérience générale 
Évaluation :
2

When trying to rent storage unit were told there was a system wide computer outage which turned out to not be true. Employees onsite were not trained to handle the situation at all.

MAry F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
4

There were some hiccups getting information as this is a brand new facility, but the staff and the manager were very nice and helpful! The units are new if the location is not the nicest.

Jayde B.  |  Premières impressions 
Évaluation :
1

Need to be more efficient with sending people to retrieve u-haul boxes. Need to improve in customer service because u-haul takes too long and keep you on hold on the phone. Also kept us waiting 4 hours on my box that I called 24 hours in advance so again be more efficient.

eve F. 
Évaluation :
3

The whole experience was a debacle. I made the reservation for a truck and a box. I was first told that I had to go to one place for a truck and then it was changed to another place. The storage location was off site as well. I also called customer service and was told that my reservation was cancelled. Honestly, the actual location needs to pick up its phone and not roll it to customer service. The folks at the site were wonderful to deal with, but the whole process could be a lot better. Also. I wound up with ants all over my goods!!!!!!

luci A. 
Évaluation :
1

I made a reservation to get all my stuff out of my Ubox from 4-7. I made one trip at 5:45 and not 20 minutes later, in the middle of my reservation time, the unit had been closed up. Unacceptable.

travis A.  |  Expérience générale 
Évaluation :
2

The facility was understaffed. Employees were not knowledgeable but very friendly. The system of having the 800 Number/ central customer service is a maze and confusing. Have more comments...

Teresa S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Wyneshia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquis G. 
Évaluation :
1

The customer service was EXTREMELY POOR!!! I not only sat in the store for an hour and a half trying to rent a U-Haul truck you guys had available but the team behind the desk continued to ignore me, and say there was nothing available. When I called over the phone in the store I was given a U-Haul, but they assigned me to a self pick-up .. I was not aware of how the process worked and when I asked I was ignored, and told use my phone. As I proceeded to try I began to get frustrated, and a man with dreads behind the front desk told me "I'm not going to do shit." The customer service at this store was one of the worst I have ever received, and this is my first time ever renting a U-Haul. I was later double charged for fuel, and fuel fill-up when I dropped the the truck back off AFTER leaving the gas station. I had proof that I filled the truck up to the point I received it at, and contacted customer service , the manager never called back to remove the additional charges. This experience was EXTREMELY poor, and I would never use you guys again because of it.

tyquaia R. 
Évaluation :
1

self service location wrong odom reading on truck at time of pick up

Paul T. 
Non les évaluations ont été soumises pour cet établissement.

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