Évaluations des clients U-Haul Storage of Gage Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Gage Park

Cote générale :

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gary c. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CARMENLITA P.
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Nothing, everything was perfect. The employees were very courteous and polite.

AMANDA B.
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Le client n'a pas laissé de commentaire.

JENNA G.
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The young lady was nice and pleasant but the gentleman was very rude and non responsive, he was very rude. He had poor customer service and got smart with me when I asked about my receipt.

LISA C.
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The customer services are breath is taken I really enjoyed my visit.

SUMMER J.
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Nothing! Always a pleasure when I book with 61st snd Kedzie!

Leroy H.
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I think this location is a very professional site. You can check out and do everything online to minimize your checkout time at the counter. Everything is clean and in order. My truck was clean, waiting for me and in excellent working order. The employees are professional polite and courteous.

ANDREA B.
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Le client n'a pas laissé de commentaire.

reco h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAIME F.
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Nothing great job

DEREK R. | Premières impressions |
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Great

Charles M.
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We thought we were picking it up where we ordered it, 95 in Hickory Hills. The chicago pick up put it over our miles. They let us know where to pick up in Chicago 2 hours before we were to pick up.

BRIAN T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Wayne S.
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Le client n'a pas laissé de commentaire.

Toni R.
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Customer Service

SHANNON F.
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Le client n'a pas laissé de commentaire.

Catrina M.
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Le client n'a pas laissé de commentaire.

Michael S.
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The place and vehicle was clean and well kept. The young lady that helped us very courteous and pleasant. Great overall experience.

CARLOS F.
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Le client n'a pas laissé de commentaire.

L & L Installation I. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Shaylah W.
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Le client n'a pas laissé de commentaire.

Luis B.
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Friendly and quick service.

JACQUELINE G. | Expérience générale |
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Hola no recuerdo como es el nombre de la persona que me atendio se Porto super bien Gracias

Glenn M.
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Le client n'a pas laissé de commentaire.

DARLENE S.
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Work with the phone systems it very hard to get someone on the phone

Floyd W.
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I like the manager, she was very nice and professional.

Lakshmikar M.
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Le client n'a pas laissé de commentaire.

Janet L. | Online Move In |
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Le client n'a pas laissé de commentaire.

SAMUEL C.
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Le client n'a pas laissé de commentaire.

Xavier M.
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My towe dolly wasn't hooked up properly. I could have been killed or other over the road drivers had my car came off the dolly. I have pictures of how my car shifted on the dolly in the process of transport.

Darryn J.
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Le client n'a pas laissé de commentaire.

Jordan M.
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I reserved equipment 2 weeks in advance to be picked up at a location just a mile away from my house. THE DAY BEFORE I MOVED I was told I would need to pickup the truck from a location 16 miles away - ok, not so bad right? I asked for additional mileage on my reservation, which I was told had been added. When I left the next morning, I found that the location was actually 30 MILES AWAY, meaning I had to spend more time getting to/from my destination as well as a spending a significant amount more money in gas for my own car and the truck. When I arrived at the Chicago location, I wanted to confirm that mileage had been added to my reservation and that there wouldn't be extra charges - it turns out this had not been done. The customer representative informed me that I would have been charged had I not mentioned this. She was very helpful and added the mileage to my reservation at no charge. What can you do to improve? If I book a reservation 2 weeks in advance, confirm the location pickup/dropoff sooner instead of waiting til the day before the move. Also, update reservations as discussed with customers. I feel that I should have received a partial refund due to these inconveniences and additional costs, but none was ever offered nor did anybody apologize for the issues.

dravell I.
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Le client n'a pas laissé de commentaire.

STEPHEN H.
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Great people to do business with

erica R.
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Le client n'a pas laissé de commentaire.

LISA B.
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The staff was very respectful and professional

JAIRO B.
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Le client n'a pas laissé de commentaire.

Latrice A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

Kui Z.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

Elaina B. | Premières impressions |
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The outcome however was poor there was confusion about the hours at the storage facility that I actually was trying to rent when I got to that facility. It was Hora en told then I had paid 3 months in best. I'm still not settling with the manager. She was kind enough to make another lease agreement with me, but I've still not been forwarded the Correct change, it's a nightmare.

Luis V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tedaira M.
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Office personal had bad attitudes. They don't greet you when you walk in and they try to make overcharge you. Make sure you check the odometer and gas tank before leaving and take pictures or else they will over charge charge.

Elizabeth C.
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The representative was very knowledgeable and I truly appreciated his professionalism and candor in answering my questions. I can't recall his name exactly but I think it was Quimlan or something like that. I'm sorry for butchering his awesome name! But yes, this location is excellently managed! I am definitely going to use and refer this location!

erick M.
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The manager did not explain how to utilize the truck and its features. Once I arrived to drop off the truck, the sign said to wait there until someone would arrive to help me, but no one arrived.

tarrence M.
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Le client n'a pas laissé de commentaire.

ROBERT H.
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Le client n'a pas laissé de commentaire.

JULIA L.
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Le client n'a pas laissé de commentaire.

Gloria M.
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I was treated very well at this Uhaul location. The manager and staff were very professional. The truck I wanted was not returned on time so I was given a larger truck at no additional charge which was better for me since I had more stuff to move than I realized. I would use this location again because they gave me good service and helped me with all of my needs.

RYAN B.
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Don't send customer to a reservation location and not have a truck at that location. Then when the customer calls to ask “where is my truck?” don't lie and say “we called you to tell you the Pickup location changed.” Because I have the voicemail of the Uhaul representative who only stated the pickup time had changed from 9am to 10am. Nothing was mentioned to me that my pickup location had been changed. As I customer I am extremely pissed off at Uhauls error and poor communications resulting in wasting my time and money.

Michael H.
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Le client n'a pas laissé de commentaire.

Juan Carlos V.
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During these difficult times we are facing I was pleased with the service and preparation with the team over at the pick up location Thank you

AIRIEL S.
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Le client n'a pas laissé de commentaire.

Shelly E. | Expérience générale |
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I have a wonderful time At u-haul they treat me with Kindness and respect And was very helpful thank you.

Dora Denise B.
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Excellent customer service

Michael R.
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Place the return in front of the office in stead of the side. I didn't see the return area till I was leaving.

Charde J.
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Le client n'a pas laissé de commentaire.

Antonio A.
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Le client n'a pas laissé de commentaire.

andrea p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

EMILY A.
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I? had a great experience here. Francesca specifically was very friendly and professional. She answered all my questions and got me on the road quickly.

Shirley V. | Expérience générale |
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I had no problems in it was great

SHERRI S.
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I spent 45 minutes try to get the app/online to return the vehicle. System key freezing. Tried calling help desk. And finally it worked. Your system needs upgrading. I was not the only customer there trying to get your website to work. Just horrible.

renee G.
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The management was very helpful and just fabulous with effective communication! (Any questions and assistance was given to me above board.) I would highly reccomend this particular customer service... I had an excellent* first time customer experience with U-Haul at my chosen location and indeed!

Rebecca H.
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Le client n'a pas laissé de commentaire.

Jamell D.
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Just keep up the good work.

Benjamin H.
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Le client n'a pas laissé de commentaire.

Jaquan B.
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They charged me for insurance I didn't ask for.

Carolyn M.
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Everything was great!

Ernesto F.
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Le client n'a pas laissé de commentaire.

Apolinar O.
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Le client n'a pas laissé de commentaire.

jannice D.
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Le client n'a pas laissé de commentaire.

Shawnte L.
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N/A

Natasha P.
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The customer service is excellent at this location. They are always on time and on the ball. Never had a bad experience here.

Matthew G.
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The dolly was missing from the truck when I picked it up, which was completely my fault for not checking. I was able to pick up a replacement dolly from another location, which was super easy and much appreciated.

Gloria M.
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Le client n'a pas laissé de commentaire.

Jessie H.
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Le client n'a pas laissé de commentaire.

Yvette B.
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I really appreciate the fact that the staff was very friendly, knowledgeable, and had the vehicle ready and sanitized

Mary S.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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Keep up the good work!

Gabriel C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael T.
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Nothing, the service was great. The process was quick and accurate.

Margarita M.
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Le client n'a pas laissé de commentaire.

Dushonha B.
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Le client n'a pas laissé de commentaire.

LeRoy H.
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I loved this facility, it's not some dingy little branch office. It is a full service U-Haul storage facility/store. They always have trucks and what ever else you may need to move. the customer service is excellent. It is worth driving out of the way for, I would highly recommend this U-Haul to anyone

Erica L.
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Le client n'a pas laissé de commentaire.

Raul A.
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The unit was clean but it was way too expensive I rented the 19 dollars one and ended paying 68! And the customer service was awful !

Maurice T.
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Le client n'a pas laissé de commentaire.

felicia h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Anthony L.
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This location opens much earlier than other locations. I came in on a Saturday at 7AM and was pleasantly met and helped. There was a high level of professionalism during my interaction. I appreciated hearing all the details of my contract and not feeling as if I was being rushed out the door. When I called later in the day I spoke to a different employee I was met with the same professionalism and friendliness. They answered my questions clearly and quickly. When returning the truck, everything went smoothly. There were no surprises because of how well the contract was explained. I'd recommend and will continue to use this location. The manager is phenomenal and she has either trained or expects other workers to maintain professionalism in every interaction.

Ebonie E.
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Le client n'a pas laissé de commentaire.

Cheryl H.
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Best customer service I love to rent from this place. Always smiling and friendly . The manager there is great as well .

RUBEN M.
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Le client n'a pas laissé de commentaire.

Victoria W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Torieanna P.
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Le client n'a pas laissé de commentaire.

Joseph C.
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No complaints, things went smoothly even on a busy Saturday. I liked the quick return, nice vehicle. I would use this location again in the future, thank you.

Sean W.
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Le client n'a pas laissé de commentaire.

Shayla P.
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Better customer service. Everyone was rude at this location.

Keith W.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Le client n'a pas laissé de commentaire.

charres L.
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My $38.04 is pending. I can't find it in my account and my bank said nothing was sent from uhaul. So, where is the refund.

Yolanda O. | Expérience générale |
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Very friendly

Maria S.
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No comment everything was very good from storage, uhaul and specially the personnel . thank you !

Samuel A.
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Le client n'a pas laissé de commentaire.

TYIESHA E.
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Le client n'a pas laissé de commentaire.

Tyiesha E.
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None

Chad M.
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I was overcharged a extra fee for nothing and I want my money back now

Bernadine R. | Premières impressions |
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The whole process was practically seamless. The truck pick up was prompt and concise. I was impressed with how well the associate walked me through setting up storage. Thanks, for the service!

Bernadine R.
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Thank you for your above average service!

Natalie N.
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Le client n'a pas laissé de commentaire.

Richard H.
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You could try to give Senior Citizens as much flexibility as possible, on mileage, return time (for 1 day) & total costs. Their incomes are very limited. Thanks for your service.

Whitney C.
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Le client n'a pas laissé de commentaire.

Silvia A.
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Le client n'a pas laissé de commentaire.

Diana V.
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Le client n'a pas laissé de commentaire.

donna w. | Expérience générale |
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Just think the hours could have been longer

shamika W.
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Le client n'a pas laissé de commentaire.

Madelyn J.
Évaluation :

Thanks

Genesis L.
Évaluation :

I think that the price of 19.95 should not be advertised, I am not sure how but my total came up to nearly $50.00 when i only traveled 4 miles.

Cigdem I.
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Le client n'a pas laissé de commentaire.

Benjamin V. | Expérience générale |
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Very good place.

TARA W. | Premières impressions |
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No comment

Ana A. | Expérience générale |
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Thank you this experience was overwhelming but with your assistance it went very smooth.

Patrice R. | Premières impressions |
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I was please with the service i was helped and all my questions were answered.

TANYA W. | Expérience générale |
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The service was excellent and the staff was very professional and were multi tasking.

Vanessa O. | Expérience générale |
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The staff was very friendly and helpful everytime i needed help.

bertha s. | Expérience générale |
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The staff was very helpful and nice

randy w. | Expérience générale |
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The staff was very kind and helpful

Marta G. | Expérience générale |
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Overall experience was great.

Pearlie T. | Expérience générale |
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Very friendly peoples very clean place I love it

Wendy R. | Expérience générale |
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I'm very well satisfied with service i received at U haul. I would recommend this location to family and friends. Customer service was professional and friendly always...

TAMMY K. | Expérience générale |
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Hello, I have to say thanks to the staff and especially Tania, she helped me in the most professional and kind manner with my storage facility! She really was considerate! She is a first rate emplyee!

Raymond F. | Expérience générale |
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I had billing issues, and someone was supposed to called me back to fixed it. But no one did, got charged the late fee and stil didn’t hear from them.

Satara P. | Expérience générale |
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great service

Miriam R. | Expérience générale |
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Keep doing what you're doing. Staff is friendly and very helpful. I will recommend this location to anyone I know that has storage needs.

DARIUZ W. | Expérience générale |
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Good place to be.

Krystle W. | Premières impressions |
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Customer service was great!

Warren P. | Réservation |
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So, far every employee has been helpful. The storage area is clean and kept in proper usage. Account is friendly user online.

Napoleon J. | Réservation |
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o

Karyn W. | Expérience générale |
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Would recommend

gisela d. | Expérience générale |
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I was relocating from Wisconsin to the Gages Park area. Ms. Tanya and her staff did a wonderful job at answering all my questions. They're friendly, professional, & very helpful. I will recommend.

SHERRITA C. | Expérience générale |
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The staff here were phenomenal. Mrs. Tanya said she treat her customers like family and she did just that. Thank you all for the wonderful experience.

Desiree G. | Expérience générale |
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I had a very good experience.

LaTaya M. | Expérience générale |
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Everyone at this location is awesome... very knowledgeable and helpful...the Manager Tanya is a rockstar

Angela J. | Expérience générale |
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Future endeavers could be in order if need be, thank you.

Non reviews have been submitted for this location.

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