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Chris Surowiec | Expérience générale
Customer Reviews for U-Haul Storage of Greensburg
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Not fond of the steep hill. Bad lication in terms of highway accessibility, in my opinion. My unit had a hole in the ceiling and a rat trap. It's an outside unit so it's not the worst thing in the world and I'm thankful that there was a trap placed there. The unit is pretty easy to access, however there are boats parked next to it so it's difficult to back the car up to the door. Have to park along the building. Not a dealbreaker, but would be better if the boats parked along the fence rather than sticking out, as there seems to be plenty of room to do so.
Kristen Fleming | Premières impressionsNice facility! I need the truck for another day or two!
Patrick Neary | Online Move InCould use a sign at the storage facility letting you know you have to go to the main office up the road to rent... just a thought.
THOMAS RENNIE | Premières impressionsThe staff was friendly, and the process was quick. The only reason I can't give 5 stars is because of the inconvenience of having to travel 3 miles from the storage unit to the office to complete paperwork (it was not clear that we needed to go to a different location), and then drive 3 miles back to the storage unit to empty the items from the trailer, and then travel 3 miles back to the office again to drop off the trailer.
Christopher Bailey | Premières impressionsWilliam was very nice, would recommend this establishment to everyone! Ty
BONNIE KELLEY | Premières impressionsI would recommend the Greensburg pa uhaul storage to my mom.but she is not moving to Greensburg pa she is moving back up to NY
Lynn mast | Expérience généraleMaybe on your literature you could have a check out procedure. Especially for the storage on US 30. It would be helpful to know what to do before hand.
Bob Horgos | Expérience généraleWill and the staff at Greensburg Uhaul were friendly, helpful, and knowledgeable. The service was excellent and they went out of their way to make sure my needs were met. This was exceptional. I would recommend Greensburg Uhaul Storage to all who need a storage facility.
Bob Horgos | Premières impressionsSteep hill to enter facility. Concerned things would shift and break in the truck. Staff were great.
eric adams | Expérience généraleCustomer Service at this location is slim to none. Worker is dishonest and hung the phone up on me on purpose in mid conversation. I had a very bad experience at this location and vacated . they need to do better
Teresa Grayson Marshall | Expérience généraleThe door track needs lubrication, but the included lock was very convenient and seemingly good quality.
Thomas Greenwood | Online Move InGreat place to store.
Thomas Yocke | Expérience généraleEasy and convenient
David Hilderhoff | Online Move InWell let's see... moved in on 4/20/23. Drove my RV to greensburg to make the reservation. Was given a spot and was told it was the last one. Drove all the way down to the storage facility, and the spot I was given had a rv already in the spot. Tried to call u-haul where I made the reservation to see what I should do but all their calls get directed to a call center that was no help and the district manager could not be reached. Didn't want to drive my RV all the way back to Greensburg so I left it there in another spot (probably someone elses). Drove all the way back to uhaul in greensburg to let them know that my spot was taken and was told to just park it anywhere. Now let's talk about the lot... the lot I was given is on a steep incline and very rocky and loose gravel. Why they would give out these spots for recreation vehicles that don't have parking brakes is beyond me but I was In a pinch and had to leave it there. So I use cement blocks that were laying close by to put in front of my wheels. I was looking for a storage solution to store my rv yearly when not in use but rest assured, I'll be leaving this lot after 1 month (already paid for it) for another storage facility. Go somewhere else.
vince peck | Premières impressionsVery happy with the service given
Maelificiant Ahlefeld | Premières impressionsI understand we came in very close to closing. However the situation we were in was not a normal move. My brother passed away and we weren't familiar with the area. Had to reroute due to a low clearance underpass. Felt like we were being rushed.
AMY BRYAN | Premières impressionsJoseph Morgan was great!! Super employee. Very professional and helpful.
Joseph Mucci | Expérience généraleI filed two complaints about mice droppings in the unit and in my belongings. Not once has anyone contacted me. I left an item in the unit at move out covered in mice droppings.
Angela Blake | Expérience généraleThe serviceman joe was kind and informative personable. He was so helpful and had to change my whole order because of my error. He did not make me feel stupid. Merci.
Sherry evans | Premières impressionsMy daughter's unit was overtaken by stink bugs and everything was wet or moldy. She was only able to salvage a few items so the past 18 months was wasted money on this unit.
Kathy Stouffer | Expérience généraleGreat Staff and service! Rates are reasonable too for rentals and storage.
Timothy Sawyer | Expérience généraleFriendly and professional staff!
Timothy Sawyer | Premières impressionsJeff and Lance are awesome to deal with!! Great service.
Anthony Marino | Premières impressionsStorage unit has a very strong off smell upon first opening the door
Nick Drexler | Premières impressionsWilliam Boske went above and beyond to help solve my problems. Awesome customer service.
Haley Boudreaux | Expérience généraleStuff was professional and great to work with! I have no complaints at all.
john mackall | Expérience généraleIt would have been nice to have received a pro-rated rate upon early move out. I had two units with you and had been renting for two years. Since payment was automatic it was never missed and always on time. In a world where loyalty is uncommon an award for it would be gratifying.
Donna Knepper | Expérience généraleStaff was extremely helpful and friendly.
Devin Holmes | Premières impressionsGreat customer service units were perfect
Helen Novak | Expérience généraleI just wish there were more larger units available? That's why I had to go somewhere else
Stuart Foglesong | Expérience généraleRoad access getting down to the facility was terrible. It was narrow and very steep and not good for towing a trailer or boat. My space was very narrow and difficult to back in to. It was also on a rather steep grade. I only parked there one night and pulled my boat out and moved it to another storage facility. It took me 4 times to visit the office to cancel my contract because the counter was left unattended. Each time I waited for at least 10 minutes and no one ever came into the store to see what I needed. The staff is either very unattentive or it is severely understaffed. I would NOT recommend U-Haul to anyone.
DON GRAHAM | Expérience généralestaff was friendly and very helpful
PAUL COOK | Premières impressionsThere is not anybody at the storage unit area to meet with. When I called from the unit area I was told that I need to talk with the mgr and sign the paperwork. The rental office is about 3 miles away from the unit storage area. There needs to be signing to let you know that and the folks that answer the calls at the 800# need to know what to tell the customers .
John Kramer | Premières impressionsUhaul only worries about their property..no one else's..they are NOT for the saying of " Providing great quality care & services to our loyal clients with reasonable prices"! Uhaul.. We want your $ and don't care what happens to you & your families lifetime belongings. Uhaul needs to recognize the dynamics of todays' society.. And these organized-crime families/group/ teams..are well aware that this gets brushed under the rug.. And nothing gets monetarily replaced nor validations of these actual burglarized cargos & units... ALL OVER THE UNITED STATES OF AMERICA...families are losing completely everything & becoming homeless due to such acts of crimes. These criminals are communicating worldwide to spread the continued shenanigans that they get to "come up" .. So go ahead you can do it too..easy job..no consequences. This should NOT BE THE NORMALITY OF TODAYS ' LIVING! IF YOU KNOW BETTER UHAUL, DO BETTER!
Jamie Cooley | Premières impressionsThe road leading to the facility was extremely steep and narrow, no signage for direction. The units are built on a slope, the area had been plowed, which left a very slippery surface to work on. We had to go buy salt, we both slipped and fell several times, a huge liability for U-haul. I was forced to buy u-haul locks for the units, what a racquet. The associate that rented me the units had an extremely hard time with his computer, didn't seem to know what he was doing, poor customer skills. I rented a 26 ft truck and an 8 ft trailer at the store on blanding blvd in orange park, the rental experience was relatively normal, I got the truck back to my step sons house, checked the truck, low on antifreeze, low on brake fluid, I had to buy antifreeze, the brake fluid is special, 5.1, couldn't find it anywhere. U-haul has a monopoly on the moving business, overpriced, outrageous "add ons. I hope never to use them again.
JOHN KESSLER | Premières impressionsI was very pleased with my service at U-Haul. I just wish the fee could have been lower.
joyce long | Expérience généraleEntrance off PA State art 30 needs revised
joseph connelly | Expérience généraleGreg was amazingly helpful in asking all of our questions and setting us up! When we got to our unit and our card didn't work to buzz out, he was right there to help!
ashley green | Premières impressionsNeed you answer the phone in Greensburg not a call center
Debbie Seslar | Expérience généraleThank you Joe Morgan!
Stephen Hepner | Expérience généraleBoth staff that assisted me were extremely patient and helpful. The staff from greensburg Uhaul was awesome and patient.
Lexi Vanorsdale | Premières impressionsAn all around great experience!
Gary Hammack | Expérience généraleThe gentleman who helped us (Joseph Morgan II) was very efficient, courteous and had a good sense of humor! I would definitely return to this U-Haul facility! Merci!
Susan Chouinard | Expérience généraleunit is available 24/7 but there is no lighting available when it gets dark.
Elizabeth Trent | Online Move InOther than the steep hill entrance off of rte 30, Fine May be tricky in the snow
Michael Sullivan | Online Move InReserved unit online. No problems.
Cathy Gregory | Online Move InNational Call center sucks! They hung up on me after 20 minutes on hold and lied to me regarding a unit and was unable to process. They stated they left a message for the GM which was a complete LIE THE LOCAL LOCATION WAS AWESOME THE CALL CENTER ABSOLUTELY SUCK AND DOES NOT HELP It was quicker to drive 3 miles away then to deal with the call center
ALLISON BEDNAR | Premières impressionsI was very pleased with the attention and courtesy that was presented by your associate during the process. He went above and beyond to make sure everything was properly transacted. When we arrived at the storage unit though, I was disappointed to find a bag of trash left in front. Otherwise I am extremely satisfied with everything.
Gary Hammack | Premières impressionsThe service was very helpful. I had 1 problem on the entire sign-up. When I swiped in to the storage location to confirm my ability to clearly get in and get out, I noticed a large PUMA fifth-wheel trailer parked into my parking space #714. Could you please contact the owner and ask them move the fifth wheeler to whatever parking spot that they are actually renting?
Stephen Berry (AKA Stranger) | Premières impressionsWill runs a good Uhaul location and a nearby outdoor storage facility. Would do business here again. Very courteous and helpful.
Joseph Duchene | Expérience généraleThere was an odor coming from a nearby unit (which is out of the control of the staff). My unit was very clean and ready to use!
Anthony Seranko | Online Move InThere is no way to contact for help after hours on a 24 hour facility. We almost got locked inside the gate due to uhaul having double access numbers and the gate not working properly. Please contact your after hours number and see what I mean. There's zero help. When you press the number you need the phone goes dead. I cannot use a facility with no after hours help. Management said there's nothing they can do. I feel that's not appropriate for the money we spend for a facility.
DEANNA KOSS | Expérience généraleThe facility is fine and I am sure Jay Cee is nice but it is impossible to get ahold of anyone at the store or get a return phone call. Also, they send letters with the wrong email address so you can't email them.
michelle hart | Expérience généraleOne of the neighboring storage units had an awful smell that was spilling over into my unit. This is out of U-Haul's control, but it was a minor inconvenience.
Anthony Seranko | Online Move InMy storage unit leaked and caused a lot of damage to much of my property including a 1000$ recliner couch.
David Fritz | Expérience généraleI had a horrible experience here. I picked up my uhaul and went to the storage unit to find my unit. The roads were covered in ice. I got stuck. Tried to call the store for help and didn't get through 7 times, called roadside 3 times and got disconnected all 3. Finally went to the website link and submitted a report and had to wait for response. Ended up wasting 3 hours of my time because the storage unit roads weren't properly taken care. Then I got 1 load done by dark and the lights weren't on at the facility. I had to unload with a flashlight because there was no lights. Got stuck again leaving except I managed to get out without assistance that time. Not a fun time. If it weren't for the employees of uhaul being as awesome as they were, I would be a lot more unhappy.
Joni Pershing | Premières impressionsThe main only issue I had was direct contact availability via phone to offices causing delays in my request and needed account clarification. Overall the Greensburg office staff always friendly and helpful.
valerie stone | Expérience généraleEverything was perfect until I arrived at the storage facility and found a lock on the unit. I had the movers nearing the unit. I called the store, received the company wide system prompts, NONE of which answered, instead went silent on what seemed to be a silent hold. The third time I decided to wait, 20 mins later there was nothing, I tried the call button at the entrance gate but no response...I finally thought I would call the new store in Latrobe Laurel Mountain plaza and asked the manager if he had a special way to get through to the Greensburg store on RT 30. He tried and left them a message. By then the movers arrived at site. By happenstance there was a woman driving around the site. Turns out she was there helping another person with the same situation. She was actually able to make contact with the store manager by calling his cell phone. Finally they issued me another bin, after all the calls and all the time I was finally able to unload. Solution for ya, have an "urgent" line to contact within the prompt section. Someway to help those who just leased a unit, was paying movers by the hour and exhausted all options. That's all.
Kory Smith | Premières impressionsyou guys wouldn't take out the money from my card automatically. it cost me $80s extra in total.
bradley montgomery | Expérience généraleSwell guys running that store! Very helpful overall.
Michael Perna | Premières impressionsThe spaces smell bad. There was a lock on the space I was assigned when I arrived. I could not reach the office by phone after I arrived at the storage facility. The driveway is steep and dangerous, and the office didn't warn me about this ahead of time. I emailed the office to request a callback which I never received. I called the national 1-800 number but they couldn't help. Poor service all around. Very disappointing.
SAMUEL TURICH | Premières impressionsChecked out of storage unit online. Showed waiting for managers approval for 3 weeks. Got letters in the mail saying my payment was overdue. Could not get a hold of anyone by phone. Min of 15 minutes hold time. Sent email, chat, and finally talked to someone over the phone. Was told they would talk to manager. Issue never resolved. Had to drive out and go to the store in person to resolve
Daniel Reed | Expérience généralewas charged for units I never had because they were 2 of your smallest units. i was suppose to have 2 med units. Never got them finally got a unit. told your site i was out of unit. started gettiung late charges and theats of liens. finally got that resolved and i started getting late notices for the two small units that I was never in. the Greensburg manager never got in touch with me to try and resolve this.
Jean Gsell | Expérience généraleWilliam the manager at the Greensburg, Pa Uhaul was the nicest and most accommodating person I have come across in many years. He is friendly, mannerly and shows true concern for the customer and for Uhaul getting the best customer contact experience. Give this man a raise because he deserves it and should be a model for all your management employees. Thank you William you are the BEST!
Donna Knepper | Premières impressionsFix the gutters from leaking
William Nieser | Online Move InThey gave me two small units and it took forever to get them to get me the right size. There needs to be restrooms, vending machines with affordable water and snacks. The keypads need to be higher so you can reach them from a truck. You need people working in your location instead of talking to someone in another state.
Jean Gsell | Expérience généraleSome of my furniture got wet
Roy Hetrick | Expérience généraleYour staff was top notch. Will, the store manager, took great care of me. He helped me purchase an appropriate lock for my storage unit and even led me to the storage unit to open it up, inspect it before use, and asked if I had any questions for him. Great service from a great employee. Thanks, Will!
Nathan Snizaski | Premières impressionsFirst half of my term there was no security. Gate was "broken" and left wide open 24/7. Once they fixed the gate if you were three days late they locked you out of accessing the storage units. Customers should of been given discounts for all the time the gate was not functional.
Jason Wadsworth | Expérience généraleJay-Cee was very helpful and moved me into a unit that if perfectly suited for my needs. I recommend U-Haul to anyone I know. Always fair prices and always willing to go the extra mile to make sure I have a first class experience.
Andrew Bowers | Premières impressionsGreat customer service!!
Kathy Ohara | Expérience généraleWent to UHaul to rent a storage unit. Rented #207 and purchased a lock/key. Went to Unit #207, there was a lock on it. Called UHaul/Greensburg 7 times over 3 hours to ask that lock be cut off.
dorthy staffen | Premières impressionsMoyen
sandy leo | Premières impressionsInperson service was helpful/friendly. Facility not secure, dilapidated fence and broken gate need repair. National customer service reps were very unprofessional when I tried to cancel over the phone
Mark Locke | Expérience généraleDon't rent storeage
Ashley Hughes | Expérience généraleService was great
steve price | Premières impressionsJoseph was great!!!
Robert Pekor | Expérience généraleI was supposed to receive a free lock since I selected the "rent now" option -there was no lock in the unit, where I was told it would be. Also, even though I went on move-in day it was still ziptied.
Ashley Hughes | Premières impressionsOutstanding customer service
laverne hetherington | Premières impressionsThe service was excellent. I highly recommend u-haul.
marcia nunez | Premières impressionseasy and accessable
denny moffa | Expérience généraleExcellent service! Joe Morgan great work!!
ANDREW ANTHONY BLEIJENDAAL | RéservationGreat service
Roy Hetrick | RéservationVery helpful and nice
Robert Pekor | Réservation