Customer Reviews for U-Haul Storage of Gresham

Évaluation :

5

The staff was extremely friendly and helpful when picking up and dropping off my rental!

Évaluation :

5

Did a late drop off no contact with staff

Évaluation :

3

The lot is too small and there isn't any place for a truck to park to move stuff into the storage unit effectively because it was soo full with equipment. The staff had to move several vehicles around the lot and kept making us move. TJ B. was very rude and not very helpful. I had to go back just to figure out how to get into the building. The other two staff were helpful.

Évaluation :

3

My truck needs an alignment. Brakes were good though

Évaluation :

5

I had a couple close family deaths & the girls in accounting were kind enough to void out the lien & late charges. It also really helped reminding me when I would forget my monthly payment. Yes I would recommend you to everyone! The only thing bad was your late fee is high.

Évaluation :

5

This store is one step above excellent.

Évaluation :

5

Everything went smooth.

Évaluation :

5

Add a 6x12 open trailer with a ramp, that can be used 1-way

Évaluation :

5

Nothing, great customer service

Évaluation :

2

Parking is ridiculous. Need a much bigger space that is easier to access and park. There's seriously not enough parking. Maybe ditch the storage space or at least lessen it to make room for customers and your own vehicles. Staff is very helpful and knowledgeable. Always well stocked.

Évaluation :

5

The guy was awesome

Évaluation :

1

The wait time was over an hour, just to pick up a small trailer! AND the pick-up location was 50 miles from the city we requested as a pick-up location. Be aware that U-Haul's whole game is to have their CUSTOMERS do their equipment deliveries! Just because you put in a request weeks ahead of time to pick up a certain type of equipment in a certain city, doesn't mean they will get it there for you. AND they won't tell you where your pick-up location is until the DAY BEFORE your pick-up. So, if you are scheduled to move, and your pick-up location is 50 miles from where you need the trailer, too bad!

Évaluation :

5

Busy location, but the manager goes the extra mile to get you set up and going.

Évaluation :

5

I always will rent u haul at this location Good and professional stuff

Évaluation :

5

Amical

Évaluation :

4

Good experience but return was slow due to computer issues.

Évaluation :

5

Nice people and good equipment

Évaluation :

5

Hugh was exceptional!! Amazingly quick easy and painless!! Yes simply EXCELLENT!! Thank you Hugh!!

Évaluation :

3

The app never works. Teaching your employees to great people with a smile, offer assistance. Not say they will be right with you then walk off for lunch. Once I got some help the employees were very helpful.

Évaluation :

4

I'm in Washougal, Washington and I have to go to Fairview, OR. to pickup a tow dolly ? Then, I couldn't drop the unit off in Washougal, I had to take it back to Fairview. Time and fuel, Time and fuel. Otherwise the experience went well. Staff was great. The location on Hogan Dr. Is a high volume traffic area.

Évaluation :

5

Everything was great from beginning to end.

Évaluation :

5

Awesome, courteous crew thanks

Évaluation :

5

Thank you for the great service!

Évaluation :

5

We rented a truck $19,99 a day. I used it Thursday and Friday. Returned it Friday night. Had put in a little over a 1/4 of the tank. Didn't use much gas. They charged me correctly with a credit for putting gas in the truck.. (didn't have to she said) did it anyway. The following week same days to rent same truck charged me 70 dollars and we asked why he said nothing could be done about it. Seriously thinking I don't ever want to rent from you all again. McKenna was the girl 1st week. She was great! Not sure who the guy was 2nd week but that was a very bad experience

Évaluation :

5

Your attempt to have customers pick-up and drop-off is a great idea but the process is extremely unfriendly to navigate. If one is a regular customer they "might" get the process figured out but I'm afraid it is just not friendly. If I was to discuss with someone whether to use U-Haul I would definitely steer them away from the online check out and check in. As it was, I had to get someone to help me both in pick up and check out and pretty much wasted my time and the time of your workers.

Évaluation :

1

The car had a lot of dog hair and I developed an allergy on the same. I will never recommend anyone, they are scammers and liars.

Évaluation :

5

Excellent service à la clientèle. I love the service and the product. 5*

Évaluation :

5

QR code scan function at self checkout didnt work and I was charched $20 after hours service fee

Évaluation :

4

It was fast and convenient. The employees were very helpful and nice.

Évaluation :

3

The app didn't work too check I'm my trailer. Even though I did check in online, I was told "sometimes it doesn't save"and I had to answer the same questions when I was at the counter that is already answered online. This location, while popular, often is under staffed, resulting in lines. Also it is hard to get in and out of.

Évaluation :

4

The mobile check in worked great. the van was ready and the app led me through the process well.

Évaluation :

3

The female employee at the front desk was very cranky. She seemed to be upset with her coworkers. I'm not sure who took back the truck, but he had sunglasses on. He was very helpful returning the equipment.

Évaluation :

4

I have rented from U Haul in Gresham Oregon for over 10 years and have alway received outstanding service. Please let people know about the Safe Trip Insurance that covers towing. I always get the full coverage Safe Mode insurance that covers the truck, and never have been informed about the additional Safe Trip Insurance that covers customer caused incidents, like getting the truck stuck in my driveway. I never knew the full coverage insurance did not cover this outlandish price! Please inform customers how much a tow will be so they are informed, especially an older woman alone. My $108 rental cost $523.

Évaluation :

5

All was very efficient

Évaluation :

5

Keep up your good service

Évaluation :

4

Space is cumbersome getting in and around once your in. Other than that it was just fine.

Évaluation :

4

Clean up the parking lot. Very messy with a lot bits and pieces from wiring and other small objects.

Évaluation :

4

Should have more than 1 person working counter. 45min - 1 hour too long

Évaluation :

2

I was overcharged

Évaluation :

5

process was super easy and quick!

Évaluation :

3

There was not enough parking for us to leave our car while we used the van we rented. We were only using it for 5 hours and needed to leave our car. It was very congested there. The employees were very nice and efficient.

Évaluation :

5

Understaffed, overall the person that help me was very professional

Évaluation :

3

Speed up the process for checking people in and make sure the trucks have gas in them. And if you're paying for a dolly, having that be in the truck is good too.

Évaluation :

3

Mauvais service à la clientèle

Évaluation :

5

They were efficient, helpful, quick, positive, upbeat.

Évaluation :

4

The staff at the Gresham Hogen Rd location work incredibly hard on Sundays. Overwhelmed with customers but they managed to keep it together.

Évaluation :

1

Have employers that are trained properly

Évaluation :

5

Can’t think off any thing you all are grate

Évaluation :

4

The truck leaked. Other UHaul trucks I've rented have leaked too.

Évaluation :

5

Have always enjoyed doing business at this location.

Évaluation :

5

Always helpful great employee

Évaluation :

1

Clean your trucks and greatly work on customer service. The staff are slow and apathetic. The team is seriously slow as molasses (even when I used the app to streamline the wait), don't acknowledge customers, and badmouth your POS system. Send in an undercover boss.

Évaluation :

4

All around good experience. All issues that did arise were of my own doing.

Évaluation :

5

I'm very happy with you all storage and the employees at work there. Very helpful.

Évaluation :

4

Make all existing scratches and dents with x as stated in your statement. The truck had lots of scratches and dents not marked. This made my experience not a pleasant check out. I had to take lots of pictures that I would not have had to take. The person we dealt with was a real good and professional sale person.

Évaluation :

4

I rented the truck in the middle of the big freeze in January 2024 and to be honest at the time I rented the most hazardous area was the U-Haul parking lot, a few bags of sand would have done wonders for customers and employees alike. But to be fair no other businesses appeared concerned about customer safety either

Évaluation :

1

Kristi and the general manager I spoke with at Gresham last night were very nice but everything else about my trip was awful, the U-Haul broke down, the sales guy TJB or TBJ whatever his name is, at Gresham OR U-Haul was an ass and he didn't help me or tell me that I needed to do things like a picture walk through before I left the lot, and he just set my dolly on the sidewalk and left us to load them ourselves and told us the wrong direction of the one way lot to drive us straight into traffic in a 15 foot U-Haul Kristi was amazing 10/10 service from her this morning Gresham OR, storage of U-Haul Gresham 3/10 The guy that helped us TJB wouldn't let us deliver it at the initial reservation of washougal Washington where we moved, so then we had to cross the river back into Oregon to deliver the truck back to him for an extra 40 miles at rush hour and the truck broke down at the gas station He claimed it would've been more expensive to take it where I wanted to and would not let me object, told me and I quote, "that's not what you want to do, this is what you're doing" and asked for the card when I had already paid online and he had lost the card details, he also wore sunglasses inside so I couldn't see his eyes fully and I still saw him roll his eyes multiple times, I will never do work with Gresham U-Haul neither will my entire family because of how unhelpful TJB was (I don't remember the exact order of the letters in his name but it was TBJ and three letters, he was blonde, average height) I also have scoliosis and a back brace so my 50 year old mother had to load the dolly in the back of the truck facing the wrong way in the Gresham parking lot one way lane Absolutely unsatisfied with the fact that I had to spend 200$ when I was quoted 135$ for my one way 30 mile trip and I'm disabled on a very strict budget and then had to sit in the broken down truck in the freezing cold for two hours while we waited for a tow with an empty truck, forty minutes from our house where my mother had to stay up and wait to drive us back to washougal, all because TJB wouldn't let me stick to the original quote even though it was completely viable and I wouldn't have had to deal with any of this crap.)

Évaluation :

3

Too hard to get into. So over crowded with STUFF in parking lot. No room for customers to park to access your business.

Évaluation :

5

Everything worked out great. The only thing that glitched was when I went to return the vehicle, I used the mobile app to return the truck after the facility had closed. I made it all the way to where they charge my card and send me a receipt, but when I went to go load the photos of the interior and exterior of vehicle, the app glitched and when I got back into it, the app said it was completed. So I did pay and get the receipt, just didn't get to upload the photos...so I hope all is ok on that end. Other than that, everything was great...I do like that we can do everything through the app, even though it glitched!

Évaluation :

5

The van was clean, ready to go and easy to handle. The mobile pickup process did not go well. Ahead of the pickup time, I had set up an account and entered my driver's license number. While I was at the U-Haul lot, the app still required a lot more. It would have been better to allow me to enter my ID photos and the additional contact's information before picking up the van. That said, your employee, Wesley, was very knowledgeable, helpful, and patient in getting me on the road. The mobile check-out process was great.

Évaluation :

3

The parking situation is horrible. Finding a place to park during busy times is near impossible. I don't see a solution to this problem. However I did note that there were areas blocked with cones that could easily been used for customer parking.

Évaluation :

5

I received top notch service when picking up my trailer. I believe Chris was who helped me at this location. He had to get the trailer and attach it in the rain. Before I was ready to go, he realized an error in my order and promptly corrected it so I could get on the road. This is a larger store and had plenty of moving needs and U-Hauls available.

Évaluation :

2

Explained about the bed and it was no big deal to Uhaul.

Évaluation :

5

5 étoiles

Évaluation :

3

The individual who helped me was extremely personable and helpful. This made a difference because there was a long line of people , many of whom were frustrated waiting for help. I used the self check in method and had it not been for the guy that helped me outside , I would have been stuck inside waiting for about 30 min to receive the keys

Évaluation :

3

The boy that rented the trailer had a very poor customer service.

Évaluation :

3

Chris was really helpful and considerate.

Évaluation :

5

The day staff are amazing and are always helpful knowledgeable and compassionate. I've done a lot of business with Uhaul in my life and this location and services are by far the best I've ever experienced. And it's because of the best manager I've met at any location. He leads by by example and expects nothing less for his staff. He's the reason I give this location 1 000 %. And that's for all my experiences with Uhaul.

Évaluation :

5

Ryan and Wendy went above and beyond to help me with my account so that I'm getting the best rates as possible. Their professional customer service is the reason why I have remained a customer of this Gresham office for over 3 years

Évaluation :

5

Thanks for everything - will you please confirm if they'll be a refund on my account? The unit was just paid on the 19th for this whole next month but I only needed a few days. Please confirm if there is, whether it will go on the original card on file or on my autopay card? Thanks. Christine

Évaluation :

5

Very efficient and organized

Évaluation :

2

Access to my unit was blocked several times by uhaul equipment being parked in the driveway and i was also blocked in the gated area by the only exit.

Évaluation :

5

I left because price continued to go up. Everything was great I just need to save money

Évaluation :

5

Thanks to the staff for always being happy and helpful!!!! Jessica

Évaluation :

2

Had to carry item long way from car to unit. Doors broken so code's useless. Could only access during office hours and had to get staff to open doors. People were great but unit over priced for poor access and distance to vehicle. Clean and well Lot.

Évaluation :

5

I always use u haul and they are always very helpful and always there when you need them!!

Évaluation :

5

Glad they kept my things safe. Went the extra step to assist me upon check out.

Évaluation :

4

The room was kinda small for the price but the hours made up for it....

Évaluation :

5

Everyone at uhaul is very helpful and nice ! Always have been! U-Haul in Gresham Oregon.

Évaluation :

5

Very helpful staff

Évaluation :

5

I ordered it ahead of time. Everything was ready and waiting when I got there. The staff was excellent customer service. Excellent I always use you guys I have for years and I will continue doing so keep up the good work you're doing great.

Évaluation :

3

Overall good experience, but we were disappointed when checking to see if we left something behind in the storage unit that they just throw it away and didn't try to contact us before doing so. We unfortunately lost something important. We realize we are responsible for getting everything out, but oversights do happen and it is unfortunate there was no attempt to reach out to us either by email or phone message. Customer service/ kindness is invaluable.

Évaluation :

5

Merci

Évaluation :

3

I reserved a smaller unit but at check in was told it was given away. That meant a bigger, more expensive unit than I needed. I moved out to a smaller less expensive unit elsewhere. The maintenance on the trucks is my biggest issue. Truck used to move in had a radiator leak and over heated during use. The truck used to move out dropped the drivetrain while driving on the freeway. Scary experience!! They dropped all charges but didn't pay for the Lyft I had to order or the miles I had to walk in the cold, pouring rain to get off the fwy.

Évaluation :

4

The motion sensor was not working correctly and so from time to time the hallway was dark which made it difficult to see inside the unit. Otherwise, I know they are doing their best in spite of a shortage of coverage. I felt bad because they were always running and overwhelmed and THAT IS NOT RIGHT. We are human beings, and no amount of money makes up for stress, injury, working away from family for overtime. I have been a patron since the establishment was built, and it is where I go when I need trucks or storage. I pray you get more help.

Évaluation :

5

Always helpful and courteous and they will help you out with everything they can. Great place.

Évaluation :

1

If the reviews get seen and you're that worried about this review you can contact me at 971668855 and I will further explain why the review is so poor I appreciate the time you guys took at that location to help me but overall this is how I felt with my uhaul experience.

Évaluation :

5

The store employees are super friendly and helpful. They even helped me find products they didn't have in stock and didn't stop until finding the answers. Ryan is my favorite manager and helper. He's very knowledgeable, friendly, and helpful. Thank you all very much. Every time I stopped by your store, I felt like meeting friends.

Évaluation :

1

Called to check a unit. For next day onsite inspection. Employee said he would hold unit. Next day I called to remind employee and say I will be right in. To get unit discussed I arrived to find unit being given to different customer. It was only unit of that size. Employee said "nothing could be done about it and I could go elsewhere miles away" in the end I had to purchase a smaller unit which will be difficult to fit all the property into.

Évaluation :

5

Everything regarding the reservation and online move in process was pretty convenient. I appreciated having a lock already in our storage unit when we got there. Super helpful!

Évaluation :

4

The unit was by an outside door which allowed easy access for bugs and rodents.

Évaluation :

4

The storage’s are secure, safe and the staff is usually very helpful.

Évaluation :

5

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

Évaluation :

5

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Évaluation :

4

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

Évaluation :

1

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Évaluation :

1

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

Évaluation :

5

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Évaluation :

3

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Évaluation :

1

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn't offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Évaluation :

5

Very friendly staff.

Évaluation :

2

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Évaluation :

4

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

Évaluation :

3

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Évaluation :

2

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

Évaluation :

4

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Évaluation :

1

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Évaluation :

3

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Évaluation :

5

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 

Évaluation :

3

Every morning I have to go in and ask for building A to be opened for access!

Évaluation :

5

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn't have to scan my card because the door was open both times. I didn't feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

Évaluation :

2

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

Évaluation :

5

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

Évaluation :

5

Cody was spot on.

Évaluation :

5

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Évaluation :

5

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

Évaluation :

5

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Évaluation :

5

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

Évaluation :

1

I emailed regarding my issues

Évaluation :

5

The staff was excellent to work with.

Évaluation :

5

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

Évaluation :

2

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5'x10' and was actually 3,5'x10' with a raised area across the 10' width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don't think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Évaluation :

4

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Évaluation :

5

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

Évaluation :

3

The guy that waited on me was rude. The truck was really dirty...

Évaluation :

5

All went smoothly. Great value with little stress.

Évaluation :

5

Just to emphasize how great the staff was!

Évaluation :

4

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Évaluation :

3

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Évaluation :

3

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Évaluation :

4

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Évaluation :

1

Le personnel était amical et serviable. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

Évaluation :

4

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Évaluation :

5

We had a flat tire and the customer service was excellent.

Évaluation :

3

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we've been there. It smelled like a dead body Rotting.

Évaluation :

5

Great customer service and final move out.

Évaluation :

5

Well managed and lots of smiles. Thank You

Évaluation :

5

Storing my household goods was easy and convenient thanks to the staff.

Évaluation :

5

Very professional and helpful. Thanks Cory and co worker

Évaluation :

4

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Évaluation :

5

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Évaluation :

5

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Évaluation :

5

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Évaluation :

5

Great service.

Évaluation :

5

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Évaluation :

4

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Évaluation :

5

I’m done

Évaluation :

5

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Évaluation :

5

Friendly and capable help.

Évaluation :

3

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Évaluation :

5

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Évaluation :

5

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

Évaluation :

5

Great people and centrally located

Évaluation :

5

Would definitely use again.

Évaluation :

5

Very professional ,fast and efficient.

Évaluation :

5

They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Évaluation :

4

The staff has been very helpful to all my needs.

Évaluation :

2

Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

Évaluation :

4

Friendly service employees were very compiitent.

Évaluation :

5

I can only thank you for all the help...very good service.

Évaluation :

5

The guy was really nice and helpful

Évaluation :

5

very helpful

Évaluation :

5

Great storage facility.

Évaluation :

5

Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

Évaluation :

5

The manager was great! Everything went quickly and was very easy to understand.

Évaluation :

5

Easy to deal with and helpful staff

Évaluation :

5

Perfect

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

1

Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

Évaluation :

5

Very personal customer service !

Évaluation :

5

My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

Évaluation :

5

I would definetly do a ubox move again

Évaluation :

5

I will only use this location for my storage needs, I’ve never had better service or security for my things.

Évaluation :

5

Great staff

Évaluation :

4

Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

Évaluation :

5

Friendly an helpful staff, excellent service

Évaluation :

3

All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

Évaluation :

5

Was very happy with everything Thank you Jackie Creech

Évaluation :

5

Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

Évaluation :

1

arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

Évaluation :

5

Friendly staff, secure storage, fair pricing

Évaluation :

4

Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Évaluation :

5

Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

Évaluation :

5

Great service

Évaluation :

5

Helpful staff, flexible access.

Évaluation :

5

Professional and attentive

Évaluation :

5

Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Évaluation :

5

Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.