Customer Reviews for U-Haul Storage of Carol Stream

Évaluation :

4

The interior automatic light turns off too fast.

Évaluation :

5

Good staff members.they are like family to me Manegers like Catherine and rapheal great manegers.elbert all always helpful

Évaluation :

1

Didn't work a payment plan kept raise your price

Évaluation :

5

Very friendly and large inventory for quick and easy rental.

Évaluation :

4

Arun was very helpful and nice. He took care of getting me the unit I reserved and dropping off the truck and trailer. I got unit D009, but unfortunately there was still some refuse left inside. Also the light doesn't work. I've requested to switch to a climate control unit as soon as one is available.

Évaluation :

5

Elbert was very nice. Made sure we had everything we needed.

Évaluation :

5

I've been dealing with Catherine Washington for a few years now. Catherine is always pleasant and very helpful. Her facility is always clean, orderly and well maintained. It's safe to say that I'm still a customer because of Catherine and the work that she and her staff does.

Évaluation :

3

Everything was great besides the security system being down.

Évaluation :

5

Everything was great staff there are so awesome ill definitely recommend uhaul of Hanover Park to everyone 😀 😊 ❤

Évaluation :

5

I plan on renting again.

Évaluation :

2

I booked a one way truck pickup in St. Louis with a dropoff in the Chicago suburbs. I received a call from a salesperson to coordinate this, and was told I was going to get 1 month of free storage. I never received an email confirming the storage, just a text message. While trying to access my reservation for all 3 things, the people at the facilities had no information about my reservation. The pickup in St. Louis had been moved to another location without notifying me. I called the morning of the storage unit and drop off to confirm, yet when we got there they had no clue about our reservation. I was extremely unhappy with the fact that the Uhaul system seems to not be accessible to all employees and that the reservation I spent time making and also double checking was still not booked properly.

Évaluation :

1

I'd rank lower if possible. There is no perimeter fence. There are no cameras in the row where my unit was located. The unit (and I'm told many of the units) leak. Paper documents were destroyed. My unit was robbed of valuable equipment. A recliner was soaking wet. Boxes were all soaked. 2 light bulbs were out, one in the unit. One in the hallway. I was told by the employee working her manager said light bulbs were the responsibility of the tenants. The light bulbs were wet from the dripping ceiling. Attempted to resolve issues U-Haul manager Raphael was awful blamed me for the stolen items. Probably was a manager or staff.

Évaluation :

5

I've been a customer for almost a decade. My Uhaul looks out for me. They were very kind to recently work with my latency due to a medical issue. I am happy to be a customer.

Évaluation :

5

The lady who was there was super nice and friendly. Told us we could back up the truck right to the door as it was raining.

Évaluation :

2

All the hidden fees made our family move more expensive than we thought it would be and when we tried to pay through the app it denied multiple cards making it hard for us to rent.

Évaluation :

3

Water ran into unit destroying several boxes Need to add n/a to questions. I did not have a response to questions 5 & 6.

Évaluation :

5

From the beginning till we left excellent service

Évaluation :

5

Everything was great!!

Évaluation :

5

I just thought it was odd that an alarm would go off every time I opened my storage unit.

Évaluation :

2

Well I'm only disappointed at the way my stuff got damaged. I had storage unit for 3 months, then it snowed and ice piled up outside my unit. Took 2 days before anyone put salt down. Then ice melted and water ran into my unit damaging all my stuff sitting on floor. Flat screen TV's, playstation, books clothes. So I'm not a happy camper, had that not happen, I'd still be a tenent with U-Haul storage. You also got away with me not sueing you'll after falling because of ice at my unit door. Give that girl clerk a raise because she talked me out of it.

Évaluation :

4

The only issue I had was that online it was listed as a conditioned space and when I got there I found out it wasn't.

Évaluation :

5

Staff was very friendly and helpful throughout duration of my business here

Évaluation :

5

Your staff is awsome. So friendly and helpful. A real pleasure to work with

Évaluation :

4

I called for a unit to house a jetski. The guy on the phone searched the area for an available unit, we even talked measurements. I drove over an hour to find the units door is less than 5 ft, therefore it would t fit. The girl working offered me a larger unit indoor, only to find the unit was split by a structural support beam. The two working continued to try to find me a unit, but the prices were too high. I drove an hour home with jetski in tow. My only complaint is not knowing the width of the door to the units doesn't match the unit size. Had I known, I could have saved time, gas, and tolls.

Évaluation :

5

I have been a resident in Hanover Court for 10 years and never had a problem

Évaluation :

5

Had storage spot for 5 yrs. Professional staff. Jeff and new mgr, Catherine Washington were patient and always helpful. Merci.

Évaluation :

5

CATHERINE the Manager at the Hanover Park, IL store was so AWESOME! The entire facility is always kept very clean and whenever we needed anything she took care of it immediately. She's customer focused, always has a smile on her face and the reason we will always use U-Haul for all our storage and/or moving needs. U-Haul is very fortunate to have her as a valued employee. Please pass on our sincere appreciation for her dedication and hard work.

Évaluation :

4

The people are great the service is great to go over and bumby and take care of their customers the only thing their storage units could use a little maintenance oil better ropes with easier up and down.

Évaluation :

3

I replied "No" to "Was the facility clean and well maintained?" and (despite the exceptionally friendly and helpful customer service) rate the facility as "Average" because the storage unit I am using was (1) different than what I was told to expect and (2) seemed to be in poor condition. If I was offering suggestions to a friend, I would tell them to compare their options and try to find a facility with available units in better repair. The staffperson at the desk (Catherine Washington) was excellent. (1) I was told I'd get an indoor unit, but instead I was given an outdoor unit. (2) The bolt mechanism got really stuck when trying to close the unit. There was an obvious hole in the ceiling above my unit, with insulation torn and exposed. There was a dusty old rat trap and enough dead spiders to suggest that the unit hadn't been thoroughly cleaned out before my rental began.

Évaluation :

5

I have been in that storage for 13 years it has been clean the staff were very helpful always I love them all very well managed location thank you for all the years. And help. No complaints . Sincerely Helen William .

Évaluation :

4

The check-in keypad location wasn't obvious if you didn't know where to look. A larger sign about keypad check in would be helpful for new customers.

Évaluation :

5

Everyone was very helpful and friendly and the process to get my unit and truck were easy and hassle free!

Évaluation :

4

The only thing the maintenance on the doors you could use some oiling and rope pull it down was off for Short person like my wife she wouldn't be able to reach it. The only other suggestion would be more lighting or Friday lighting if you're in there after dark not very bright.

Évaluation :

1

Use Storage for one day and was charged a whole month fee $105 for one day

Évaluation :

4

The card access is a terrible way to track folks. In theory it appears to work, but the system does not track card swipes properly. Also - I am not carol b. Please verify that my account states Anthony Byrkett

Évaluation :

3

La unidad estaba sucia con una mancha de aceite y la acepté así porque no tenía tiempo de esperar.....

Évaluation :

5

I had a problem with the size booked online. I believe the guy that switched me to a bigger unit was Cory. He was very helpful and polite.

Évaluation :

1

There was safety issues with my truck

Évaluation :

5

They entire staff are helpful.

Évaluation :

4

Only issue is that they have billed me and have thrown a late fee on top of the bill for the month after I had closed out the rental a month before.

Évaluation :

5

Pods sucks. They damages our items. They don't deliver on time, They don't care about you. They lost my container. They don't let me talk with their manager. They are pathetic. You guys are very friendly and we had an incredible experience with you. Never use Pods for moving or storage. We definitely recommend U-Haul, instead.

Évaluation :

4

I was actually surprised at how clean and dry it was. Ii had it since 2015 and everything was in tack. Thank you for keeping my items safe and clean.

Évaluation :

5

Staff and management here are outstanding.

Évaluation :

4

I've been there over a dozen times. Normally I'm in and out. Well this time I wasn't. But that doesn't matter what me important is that the two employees did not have face mask on.

Évaluation :

3

The unit was rusty on the inside and there was a rat trap in it. I'd run out of time to find a different place, so will use this for a year and then look around for another storage unit that's cleaner and reasonably priced.

Évaluation :

5

used their services multiple times, excellent and easy. Will return if need be.

Évaluation :

5

Great friendly service nice facility

Évaluation :

5

Excellent customer service. The staff went above & beyond to assist me with my moving needs. Offered great tips I didn't think of. Merci.

Évaluation :

5

Very satisfied

Évaluation :

1

Worker was very slow and unsure on all things. Got there around 4, didn't leave till 5. They tried to tell us we didn't have free month of storage when we did. Took way longer than it should have.

Évaluation :

5

Easy move-in process and nice clean facility. Happy that I picked this location.

Évaluation :

5

Aucun

Évaluation :

5

Rafael assisted us every step of our moving and storage needs. We would highly recommend this location.

Évaluation :

5

It was extremely easy and fast. Very clean facility.

Évaluation :

5

The customer service was wonderful. A delight to work with. Very friendly.

Évaluation :

1

I ended up moving my stuff out because my stuff got wet! Some of my stuff was permanently damaged I was forced to get rid of it. And on top of that I'm still getting charged $95 dollars.

Évaluation :

5

Fast and easy!! No waste of time! 5stars

Évaluation :

5

Place is extremely clean in the staff is very friendly and helpful I highly recommend them

Évaluation :

5

Matt was v extremely helpful. Uhaul storage made our move much easier. We've recommended uhaul to all our friends.

Évaluation :

5

They were very helpful in resolving my problem

Évaluation :

2

I have vacant my storage and handover my storage access card in store on Feb 09 2019, store informed that I am good on my contract end. But I still charged for March month.

Évaluation :

5

I would tell my friends the go u haul first the people there was very friendly and very nice

Évaluation :

1

Had mice in our unit, mice poop all over the place, when we first got the unit they said they were reconstructing the security gate and it was never done so anyone could access the property

Évaluation :

5

Very helpful staff!

Évaluation :

5

Thank you for your service.

Évaluation :

2

Ive gottn repeated emails about being late on my payments and the account has been closed out for a very long time thru corporate. Appearently they havent told the facility. My furniture was destroy

Évaluation :

3

I don't understand how you do business. I had to drive 25 minutes out of my way to get the truck I reserved and when I get to the place where i was supposed to get my truck there was 2 sitting there.

Évaluation :

5

Great customer friendly service

Évaluation :

2

The manager is a nice guy but the employees are rude specially the one that's in charge in the afternoon. Even though we return everything we still get billed and we can't communicate with them

Évaluation :

5

The price and location met my needs for the last 3 yrs. Thanks.

Évaluation :

1

Dirty, non secure storage with terrible communication and customer service. They tore down the fences and didn't even bother to inform the customers that anyone off the street could access all units.

Évaluation :

5

More people needed sunday morning.

Évaluation :

5

Fast and easy

Évaluation :

5

Ready to go at the desired time, Friendly staff.

Évaluation :

5

great job ans location very convenient

Évaluation :

5

I needed a truck and was able to get One without a reservation . Really helped me out of a jam.

Évaluation :

1

It seemed at our pick up location that the employees did not know what they were doing. It could have been that the U-boxes aren't used frequently enough over there. The man helping us did try his best but I think a little more training would have made our whole experience a lot smoother. The next day when we went to drop our boxes back off (I had originally selected that I wanted them to pick them up but somewhere along the line that was screwed up) the manager seemed like he had somewhere better to be and something else to do rather than help us, your customer. Will not be recommending this location or any U-haul in the future.

Évaluation :

5

your phone center had incorrect location for me to pick up 15 ft van. Staff at Hanover was very helpful and got me a cargo van which resulted in higher mileage. I would recommend Hanover location but not U Haul

Évaluation :

4

Friendly staff, clean vehicle, quick and easy rental process. Would recommend this location to a friend.

Évaluation :

5

I think there was a problem with this trailer. It was slowing us down much more than the 6x12 I rented a few months ago. They need to check the alignment of the axle - the tires were getting unusually hot while the bearings stayed cool.

Évaluation :

5

Very accommodating and took the time to help us consider and choose the best options for our needs.

Évaluation :

5

The employee was extremely polite and helpful. I will definitely rent from this location again.

Évaluation :

5

I've been using U-Haul since I college days (LONG time ago) and wouldn't go elsewhere. Always the best value and the trucks are easy to drive and spotless.

Évaluation :

5

The office personnel was great I was in and out of there in no time got the job done in record time I really appreciate the quality equipment I couldn't ask for better service Thank you

Évaluation :

5

I requested a pick up spot of Schaumburg. My 2nd preference was Hoffman-Estates because I am moving there. The email I got mentioned the Schaumburg location. Someone called me the morning of and didn't mention that my location has changed to Hanover Park. Then when I called u-haul, they said they changed the location and promised me a $50 credit, because they were adding mileage and cost as well. The next person that I spoke with at U Haul said that the promise made my the previous rep wouldn't be recognized. There is a major disconnect between UHaul and the customer and this failure should at least compensate for the additional cost in mileage. Poor process.

Évaluation :

3

I rented a car trailer, the tie down for my one tire was way too short and the chain to secure my rear axle was missing. I had to go buy my own tie downs just so I didn't have to waste more of my time trying to find somewhere that has what I need or road side to show up. these trailers are supposed to be inspected when returned and obviously somebody didn't do that and I had to pay the price which is absolutely not right.

Évaluation :

2

Still disputing fuel surcharge and mileage. Returned truck on full and was told it was not all the way full. When rented, I was told it only had to be touching the f. Also, my miles are off by 9, they claim I drove 49, when I drove 41. Who can I send the photographs too?

Évaluation :

3

we were very happy with the vehicle. The office however needs to upgrade their computer system.

Évaluation :

3

I would never recommend U-Haul to anyone. The 15' truck I had "reserved" wasn't returned on time by the previous customer. I found out when I called the location to make sure the truck was back. What's the point of "reserving" a truck? I was told there was nothing the location I rented it from could do and that someone at U-Haul would find me a truck in the area and give me a call back. What really pissed me off was when I "reserved" the truck, I asked what would happen if the 15' truck didn't come back on time. I also asked about reserving a 10' truck just in case there was a problem with the 15' truck being available. I was told not to worry about it. Stupid me for not doing something about it then.

Évaluation :

5

Nathing what ever you are doing is mor Then enough. I am very happy. Thanks

Évaluation :

5

The person checking us in was very helpful and friendly.

Évaluation :

4

Maybe some better signage up to let people know what to do at the front gate and where to park.

Évaluation :

5

Great service and friendly and knowledgeable staff. I would definitely recommend

Évaluation :

5

everything we quick, no issues.

Évaluation :

5

Both Pick up and drop off locations were excellent! My experience with 1-800-GO-UHAL representatives was below par.

Évaluation :

5

your scheduling dept. sucks everthing I was told none of it happened. The pickup and drop off locations were fantastic.

Évaluation :

4

Repeat renter. Renting from this location is always an easy and pleasant experience. Je la recommande fortement.

Évaluation :

3

When a person books a truck for 8 hours don't tell them when they pick it up they have to have it back in 4. I had a lengthy discussion with the person I set up the reservation with about needing it for more than 8 hours. As a result we had to only take the big stuff, return the truck, and then make multiple trips using our car. Very disappointing.

Évaluation :

4

Overall the experiences that I have had with Uhaul have been absolutely horrible. I was being jerked around the chain the entire experience. I had an initial reservation to pick up at 9a on Sunday, Sept. 4th at a Naperville location. I get a text saying that I had to go to Hanover Park at 2p. So I called, they were able to change it to 12p back in Naperville. When I arrived at the location, the trailer was not there. NO ONE HAD CALLED ME TO TELL ME THAT. THIS IS ABSOLUTELY UNACCEPTABLE. So I talked to the representative and she called me disrespectful and rude, when in reality, when you don't call a customer to tell them the equipment you are renting isn't there, that is disrespectful and rude. I will no longer be renting from Uhaul in the future. This isn't the first time this has happened to me, this is the second. I will not be recommending your services to my network. I hope you can understand my frustration as I had re-schedule movers, elevator time, and loading dock time multiple times. I was planning on leaving around 2p CST which in reality, we left at 830p CST and arrived at 1a EST to my destination. Missing all of my plans with my family that evening. However, the two guys at the Hanover location were very helpful and empathic about the situation. The Naperville/Aurora location (195 IL-59, Aurora, IL 60504) was literally like, "tough shit, there's nothing I can do" basically told me to go pound sand. Again, overall, I am less than satisfied with this experience and will no longer be utilizing your company. I will be writing a letter to that location and writing many reviews online to warn customers about the quality of your business. Have a great day.

Évaluation :

5

Not a big deal, but there was a full, unopened water bottle left behind the driver's seat (I assume from the previous user).

Évaluation :

1

Truck i reserved had to go in for repairs so i reserved for the next day. Truck never came in. Found out 15 mns before close of business. Ended up with a truck half the size of what i needed.

Évaluation :

3

Hard to find the entrance, since it is a gated storage facility. Not well marked. Was uncertain how to enter.

Évaluation :

5

The guys were great and very helpful and they should have had a Sunday of since all the other stores were closed but I'm glad they didn't but I give them AAAA++++ thank you so much for you help and being great at what you guys do!!

Évaluation :

5

Superior servic and support

Évaluation :

3

I made a reservation on the phone for 24 hrs. I went to pick it up at 6 pm and they said some else needed it in the morning so i had to have it back by 9am. I was stuck so I had to agree and ended up all night so we could get it back. When I arrived they couldn't get the computer to work so I was there over a hour while I had help I was paying just sitting and waiting for me

Évaluation :

5

I REALLY loved the cargo van that I used. If was more than adequate without renting a big truck. Eazy to drive.

Évaluation :

5

put some lights outside

Évaluation :

4

About as convenient as can be as far as the whole process - easy to reserve on line, pick up, and return.

Évaluation :

3

Jeff was very rude and had this bad attitude the whole time Its make other people feel uncomfortable. Another customer picking up was also not happy due to the wrong charges Mansoor was nicer but didn't know much as he seems like,a new employee.

Évaluation :

5

My experience was wonderful. Jeffery was very helpful and knowledgeable. He was extremely polite and friendly. Excellent customer service! Nothing to improve - keep doing what you are doing!

Évaluation :

4

Great friend location

Évaluation :

4

No opinion. Everything went smoothly; no problems.

Évaluation :

4

The experience was almost 100 % satisfactory except for 1 issue that I encountered. When I left the Uhaul pick up location and started driving home, a fairly big wasp decided to fly around in the cabin. (Windows never opened) I tried to open the window in order for the wasp to leave. However, that did not work and it bit my finger in the middle of driving. :( I understand that this is poor luck for me for this to happen and I won't put the blame on uhaul. My only advice/suggestion would be to have employees do a quick sweep in the cabin to ensure there aren't any bugs hanging around to surprise the customer before they pick up the rental. Evil wasp aside, the experience and service was spot on! Also my finger is okay. I found out the hard way that I'm not allergic to wasp stings/bites.

Évaluation :

4

No problems with process or the equipment. Everything was smooth like it is suppose to be.

Évaluation :

4

The truck could have used a new pair of wipers but otherwise was clean and well maintained.

Évaluation :

5

Very professional and courteous service.

Évaluation :

4

The truck was clean but the alignment was off and the rack and pinions needed to be replaced. The truck had over 100k miles so it should have been better maintain. Driving the truck is not safe with the condition that it is in.

Évaluation :

5

The only negative to list was the windshield inside & out was filthy. Heavy film in inside and splattered bugs all over outside. Had to clean it myself immediately. Otherwise, everything was excellent.

Évaluation :

3

My experience with the Hanover Park locations was fine, but my overall experience with U-haul was AWFUL, and unprofessional. You guys messed up my order and when I realized the day before I spent over 2 hours calling you guys and talking. I had to make over 7 different phone calls because I got disconnected 3 times and the continued errors you made. The first person I talked to was rude, and completely unhelpful and did not help me whatsoever. I had to seek out many different people. She basically said she couldn't help me, said another office would call me and they didnt. I them called again and got disconnected twice trying to go to scheduling. One person helped me and told me my reservation was better but not what it was supposed to be and that I could pick it up at the same location. Got off the phone and got a confirmation text to a location 35 miles away vs 5 miles away to the place I originally booked. I then had to sit on hold for the 6th time and then talk to the local place and someone helped me but then again emailed the wrong information on my confirmation. I unfortunately will probably never use U-haul again for my moving needs unless you can provide some sort of compensation. Probably one of the WORST customer service experiences I have ever had.

Évaluation :

4

trailer hitch left light had bad wiring, staff very helpful trying to find a solution. Logistics of uhaul is wayyyy under par for this day and age.

Évaluation :

1

Clean the trailer - per customer service, will be calling to get concession