Customer Reviews for U-Haul Storage of Hattiesburg

675 évaluations

1303 W 7th St   Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

(601) 544-7856

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(601) 544-7856

1303 W 7th St
Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brant M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G. 
Évaluation :
5

The dropoff location was blocked by road construction and I had to drive around to find out how to get to the location. Once I found a way to the location it was easy to drop off and the location was well lit!

KELVIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerald M. 
Évaluation :
1

this location drop off is a joke . the two trucks i reted was parked side by side, the truck i dropped off to this person says the truck was 5 miles over the allowed milage for my move. first let me say, i was suppose to get a 26 ft truck, which a 26 ft truck was there but for some reason i couldnt get the truck even so i had reserved a26 ft truck 2 or 3 days a head of time, so i got a 20 ft., finally. we were running about 3 to 4 hours behon because of u haul.. ok thats the 1st truck, now the 2nd truck also a twenty ft truck.when i set my appointments, i was with the understanding both trucks would be returned to the same retun station, oh no, the one at station 1 told me if i brought the other truck to him i would be hit with some high charges. not very nice..so all of the trouble u haul caused me, was not taken under considerration, but i wont forget it. A REAL MESS

douglas I. 
Évaluation :
5

This store helped me straighten out the mess. Thank you for all your help.

jeff A. 
Évaluation :
4

The manager was friendly. Overall uhaul customer service is garbage. There was no option for me to extend rental online and no one answers the phone. No one answered my attempt to chat either. Terrible customer service. I only got a call 24 hours later from a separate office after the rental was already late.

Rodolfo G. 
Évaluation :
3

Fill the U-Haul up with gas.

Spencer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Very nice people.

Ray K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jefferey w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quill B. 
Évaluation :
5

The ladies at this location were extremely helpful in a difficult situation. They saved the day!

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell W. 
Évaluation :
5

The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.

KATRINIA B.  |  Premières impressions 
Évaluation :
5

Mrs Belinda was super friendly and helpful in Mississippi.

Brad B. 
Évaluation :
4

My van wasn't clean and it smelled horrible! Dog hair was everywhere and smelled like dog poop ðŸ'©!! Told the manager she acted like it didn't even matter

KIMALA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chasity B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

No complaints.

Martha P. 
Évaluation :
5

The unit I rented didn't have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .

John S.  |  Expérience générale 
Évaluation :
1

What a ripoff they had no gas in it and charged me for it

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
1

I went to n from Purvis which lady stated that 40 miles would do but ended up going over n took deposit some bull crap

ashley S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAINE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P.  |  Expérience générale 
Évaluation :
1

The uhaul van was left dirty,and I don't like how they handle business

Cherri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chynna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Fix the Uhaul App

Nekesha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
3

Price too high. Not able to pick up at preferred location. App never works because location could not be found by gps.

Erik N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYCHELLE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
5

No improvements to recommend. I had come to U-Haul after a nightmare experience with Budget and was blown away by how much better U-Haul handled my request and by the superior maintenance of the vehicle I was given.

Richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda W. 
Évaluation :
3

People were nice but due to an honest mix up I got a dirty van with a low tire and there wasn't a dolly to rent that would've made my move so much easier. All in all it was ok.

Sean M. 
Évaluation :
5

Nice staff understanding to my needs

John S.  |  Premières impressions 
Évaluation :
4

Staff was extremely courteous and helpful. The truck could have used a cleaning on the interior.

Christopher W. 
Évaluation :
5

Not a thing the gentlemen was very professional

Wanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hang T. 
Évaluation :
3

when I picked up the trailwr on Fri. I notice a big sign on propane take that refills are avdilable 7 days a week. when I returned on Sun. with my tank, was told that a e efill was not available

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
1

I was supposed to pick up on Broadway Drive when I arrived they had given my trailer away. Then they sent me to seventh Street. As I drove down the street after picking up a smaller trailer because the trailer that they had that was my size had a flat tire, the trailer fell off of the hitch because the employee had not tightened it enough.

Timothy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
2

Truck had been stuck on your lot. Mud was in tires and slung up on the side of the box. Also there was a broken table left in the truck and the 2 wheeled dolly was broken. The inside of the cab was clean. As far as your location, your employees were great, but the computer system seemed to be having issues.

Welmon D. 
Évaluation :
5

I am impressed by the professionalism of the employees and willing to address and accommodate our needs

Yolanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey H. 
Évaluation :
2

The whole experience sucked. I ordered the truck for my son. I gave the person on the phone my debit card info. When he got there, they made him use his card. They charged him one way when I clearly told them to charge my card for a round trip. I called the office in Hattiesburg, MS on 7th street. I told them he didn't have the money in his account. They put 175 $on his card. I told them to call me for the balance. When he returned the truck, I gave them my card again to charge an additional 75 $. The girl there pushed a button wrong so my card wouldn't be accepted. They ran the additional amount in my son's card. I specifically told them to run my card again. Not his. It wound up freezing his bank account because guess what??!!!!! He didn't have the money as I told them initially over the phone and again when he returned the truck. The staff there cannot follow simple directions to card a mother's card who has the money vs my son's card who does not have the money. Very frustrating!!!! It resulting in me making two separate transfers of money to my son‘s account, which SHOULD HAVE NEVER BEEN USED PER MY INSTRUCTIONS......TWICE!!!!!!

Miles E. 
Évaluation :
5

Very efficient and pleasant

CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVINO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senita P. 
Évaluation :
1

Your employee was rude and uninterested in helping us. She made what should have been an easy and pleasant experience very unpleasant. Poor customer service.

vincent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy G. 
Évaluation :
5

The gentleman that helped me with my trailer was both experienced and professional. He was quick to help me get my trailer attached and knew exactly how to safely attach it. He was also quick to point out I didn't have the correct assembly and unlike other locations he took the time to ensure my trip would be a safe one. Very professional and efficient staff. I will definitely recommend this location.

Timothy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Her and the gentleman that works there are FUNNNNNYYYYY, real people persons. my second time renting from them and i recommend them every time

Denise B. 
Évaluation :
1

Throw away the damn car hauler

Neal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
2

Poor/no signage; lack of organized flow of equipment. Bad set up.

Richard Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenniell G. 
Évaluation :
4

It was ok.

Aron B.  |  Premières impressions 
Évaluation :
4

The check engine light was on when I received the original truck.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Employees at this location are doing a great job. Very friendly and helpful.

Barney C. 
Évaluation :
3

Management should be proactive in aiding customers in resolving issues in billing as well as workers. Also, try not to communicate to workers to get customer out of store in front of customer. Felt it was rude and unprovoked. Only referring to manager.

Alexander M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
5

I love it

Nikki Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret H.  |  Premières impressions 
Évaluation :
3

I used mobile pickup. The GPS on your site did not work! It was turned on my phone. I had to scan door and put everything in my phone twice. Then when I turned in truck the same thing happened but I was not given option to scan door. So we had to put keys in drop box and call the 800 number and hold on for an eternity!!!!!!

Dianne N. 
Évaluation :
4

Please fix the phone line because I could not reach my local uhaul office with importan questions about returning the truck. I waited for a long time and never got in contact with them. I know that there are 2 people working on that particular office. I don't think they are answering phones non-stop. Nice customer service though! You need to have a main line and a local line to contact them easily.

Ludwing G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney J. 
Évaluation :
4

I can't remember the kind, blonde lady's name that helped us but she did an amazing job!!!! We were in and out of there in no time. Covid precautions were in place. She was there when we picked up the cargo van at 8am and when we dropped it off at 6:30! That's dedication.

Jennifer P. 
Évaluation :
3

One of the items requested and reserved was not in stock. I had to drive to a second location for it and consequently pay 5 additional miles.

Zenka S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

willie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
4

The manager was the only employee on the grounds and there were six trucks being turned in at the same time I was turning in mine. She was very courteous and helpful but completely covered up. She was very apologetic for it taking so long which was completely understandable. This was on a Saturday afternoon.

Marvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD M. 
Évaluation :
3

There were so many people trying to drop off or return they may need more help during this time it was parents dropping off Their college kids and took a while

Kelly R. 
Évaluation :
3

When I made the reservation I made it at 9:30 at another location. After showing up at first location and finding no reservation, at 9:45 I got an email and a text saying they had changed my location. When I got out there I did not have my phone and did not realize I would need it to check in, so I was an hour and a half later getting started with a timed move because I was moved at the last minute to another location without prior notice. It was also not made clear that I would need my cell phone. This location was very busy this day because of college move-in day, and I don't fault them for that at all. But if you're going to change the location at the last minute of where I need to pick up my truck, you need to notify a day in advance so arrangements can be made, not 15 minutes AFTER the reservation was made.

Kristy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schran L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darquite' J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamael T. 
Évaluation :
3

Truck was clean but it was not well maintained. Front passenger tire was bald and dangerous. It vibrated terribly at a certain speed and shifting was very rough. That was to address the question above of cleanliness and maintenance, those two shouldn't be in the same question. My real complaint was with the process of obtaining the truck and the lack of communication with me regarding changes. I reserved the truck online and went through the entire pre-check-in process and chose to pick my truck up at the counter. I did not want to use a smart phone to go through a check-in process when the time came to pick the actual truck up. Without any communication with me this was changed by an employee of u-haul. I only found out via email and was confused as to what happened (I now know what happened and will get to that). So now I'm told via email that I must bring a fully charged smartphone and use it to go through a check-in process. My hesitation for using this type of check-in was due to technology like this having many issues during the process. There are so many variables that can interrupt a lengthy check-in process on a smartphone causing someone to have to start over. And that happened when I tried to pickup my truck. I chose in person pickup because I wanted to get in the truck and go in minimal time. It took me over an hour to get my truck once I got to the location. Upon inspecting the truck and having to take numerous photos of unmarked damage (that some even failed to upload) I noticed that a rented furniture dolly was not in the back of the truck. I went in and inquired about this and was only then told that they didn't have one at that location - which happens to not even be the location I rented online from - and told me that I would need to go to another location to pick one up. That other location just so happened to be the location on Broadway that I actually rented from (I have no idea why or how my pick up location was changed. And I know the canned response is that one location didn't have the truck I needed so it was changed but this isn't the case, the original location on Broadway had the size truck I rented in the lot lined up ready to go). I wasn't even going to be told that the furniture dolly was not available. They were going to let me go on my way without it or even knowing about it. Thankfully I checked. I went to the location on broadway and as I was telling the lady about my experience so far she commented “Yeah, Henry doesn't like being around people right now.” That is who changed and why my in person pickup was changed without my being communicated with about it. And I get it considering the dangers of COVID but I'm afraid too and I had my mask on so was protecting those around me. This whole process was terrible and I knew it would be which is why I avoided it (at least thought I would) by choosing in person pickup. When I dropped the truck off another lady was there. The two customers in front of me, picked up a truck from her, in person, and it took no longer than 10 minutes. It took me over an hour... this whole experience was bad. I do need to speak one positive of Henry, even though he changed my pickup type without communicating with me and even though he wasn't going to communicate with me that he didn't have a furniture dolly available he WAS very knowledgeable about the online check in process. I had numerous issues with it and had to start over multiple times. He was able to walk me through each issue. When I brought the dolly to his attention and he explained to me they didn't have one he did pick up the phone and call the other location to check on it to ensure it was there before I went. Funny, I interacted with Henry because of the trouble with the online check in/pickup much more than I would have if my initial request of picking the truck up in person was accommodated.

Jeremy W. 
Évaluation :
3

The staff is not very friendly! They also do not pay attention to detail! I gave the employee a four dight pass code! She got it wrong, and every time I went there, had to deal with the alarms going off! Could not wait to get my stuff out of the storage, so I did not have to go back there!

Nicholas H.  |  Expérience générale 
Évaluation :
5

I've drove some sorry trucks, but this 6,8mpg piece of crap has to top them all ,it rides so rough u barely can sit n the seat, I had damaged and scratched furniture,.it rode so bad it shook the padding off ! The people I dealt with r tops.

JAMES C.  |  Expérience générale 
Évaluation :
3

I've been with Uhaul little shy of a year . I must say the employees are phenomenal .Sadly, I had to trash all of my things due to bad mildew and mold . My unit stayed wet and infested with ants.

chiquita b.  |  Expérience générale 
Évaluation :
1

I was told I could leave the rental from a different location and upon rentural of the truck. I was told that if I left it at a different location I would be charged a outrageous rate. Very disappoin

John G.  |  Premières impressions 
Évaluation :
5

no problems

jeffrey c.  |  Expérience générale 
Évaluation :
4

This survey would benefit if the answer options are strongly agree, agree, strongly disagree and disagree, instead of just yes and no

Chidinma C.  |  Expérience générale 
Évaluation :
2

I made a reservation online. When I arrived at the storage facility I had to go through the entire process again. The size I was initially given wasn't what I selected online.

Monica F.  |  Premières impressions 
Évaluation :
5

The agents were very helpful in explaining everything. Nice clean truck. Friendly service.

Roger S.  |  Premières impressions 
Évaluation :
2

Unit was damaged and Jonathan, manager at that time, failed to contact me that my Moms urn was broken and several childhood mementos were broken. The staff was great but management was horrible.

tammy g.  |  Expérience générale 
Évaluation :
5

no comment

Clement Y.  |  Expérience générale 
Évaluation :
5

You are the best of the best. We appreciate your lovely reception and overall services. Keep it up

Clement Y.  |  Premières impressions 
Évaluation :
5

I was very happy with my storage unit but renting a box truck was a nightmare! I will NEVER ret another box truck from uhaul!

Jonathan H.  |  Expérience générale 
Évaluation :
2

The manager Jonathan was super nice. If you need ANYTHING done he is the one to see.

Katie M.  |  Expérience générale 
Évaluation :
1

First of all when I make a reservation for something I expect whatever I reserve to be there when I need it. It took me two days to get my stuff moved because they gave a truck I reserved to others.

jamescia o.  |  Premières impressions 
Évaluation :
5

Had an issue and the staff worked with me to help get my issue fixed. They were nice and understanding.

Olbani M.  |  Expérience générale 
Évaluation :
1

I just as supposed to have a free first month of storage and was charged 82,90 $ at selection of my storage unit. I made my reservation online and have the proof but that didn't matter.

Olbani M.  |  Premières impressions 
Évaluation :
5

I had the best customer service. Mr. Jason Walley went above and beyond. He had the best attitude and informed me of everything I needed to know about the storage units and Uhauls.

larie b.  |  Premières impressions 
Évaluation :
5

Amical

Roger C.  |  Premières impressions 
Évaluation :
5

Due to a glitch in the system, I thought I had lost all of my belongings. The staff at uhaul took care of it with no problem! Thank you, customer service representative and the staff at the facility!

Jonathan H.  |  Premières impressions 
Évaluation :
5

I love using uhaul

kadedra s.  |  Expérience générale 
Évaluation :
2

The guy that works there is very rude.

Hayley N.  |  Expérience générale 
Évaluation :
1

Never again. This facility is the worst storage unit I've ever used.

LILANDRA C.  |  Expérience générale 
Évaluation :
5

Truck doors need lubrication bad. Also the ratchets on car dolly need lubrication. Tail light on dolly falls off.

Carl l.  |  Réservation 
Évaluation :
5

It's a secure storage. Thank you.

Eddie M.  |  Expérience générale 
Non reviews have been submitted for this location.

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