Le client n'a pas laissé de commentaire.Jean B. | Expérience générale
Customer Reviews for U-Haul Storage of Hillsboro
Pour nous contacter
Hillsboro, OR 97123
(By The Hillsboro Airport)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Even though I had problems with some things she was very patient and helpful. I am very impressed as to how I was treated. She explained to me why I was charged and was patient until it clicked into my head so thank you for all your help I look forward to seeing you in the coming days as I have a storage unit to work on.Kathy B. | Premières impressions
Le client n'a pas laissé de commentaire.David L.
One of the clerks in the store could not help with a check-out issue; the manager had to do it. When I checked in, I pointed out that they "owed" me a mile, as paperwork said the mileage was 10411, but when I started the truck it was 10412. The check-in clerk said he had credited me, but the emailed statement showed he did not. It's not the $.89; it's that he said he understoo, that he would credit my agreement, and then did not do it. Does not build confidence in your staff.Michael H.
The return website had issues detecting my location. Need to add an alternative as the page would not allow you to continue till it knew where it was. Had to call customer service which extended the time it took to drop off.David K.
Le client n'a pas laissé de commentaire.MARIA M.
Process was as simple as possible; staff was helpful and accommodating.john D.
While the truck was clean, there was an awful smell in the storage section of truck. Like a dog poop.DHAVAL D.
NaJAMES JASON D.
Le client n'a pas laissé de commentaire.NICHOLAS H S.
Le client n'a pas laissé de commentaire.Steve O.
Location has limited space and difficult to maneuver large truck in lot. Also, reservation stated return date (not time). I assumed this to mean I could return any time that day. Once rental started, I discovered it was strictly 48 hours. Reservation process should be more clear that rental is for 48 hours. Also, I could not find information about charges for additional time and/or mileage on website.Mitchell V.
Le client n'a pas laissé de commentaire.Kevin L.
Le client n'a pas laissé de commentaire.JAMES LORAY S.
Very courteous and professional. Easy transaction. In and out fast.Richard S.
Le client n'a pas laissé de commentaire.KEVIN H.
Megan at the counter was very helpful and upfront about costs.STEVEN H.
The trailer I rented had multiple cigarette butts inside and I had to ask to have them removed. The younger employee that was hooking up the trailer was very courteous and apologetic but his coworker, who was smoking a cigarette, was rude and sexist towards females. Upon return of my rental trailer, I was happy that the younger gentleman employee was working and he made returning the trailer comfortable (would have been a one star rating if it wasn't for this nice employee).Clarence N.
Pickup bed was still dirty from the previous renters hauling soil/dirt. Not a big deal but there was a Red Bull can in the bed. Other than that, everything was fine. All probably due to being understaffed.Mark L.
Excellent staff and service!Sigurd A.
Le client n'a pas laissé de commentaire.Kirstin H.
Le client n'a pas laissé de commentaire.Paul R. | Expérience générale
Le client n'a pas laissé de commentaire.Chuck M.
Attention to detail is important with time sensitive orders, such as renting moving equipment. I rented a van for 48 hours. However, I spent 9 1/2 hours on the phone trying to clear up a mistake a uhaul employee made. This mistake resulted in my card being charged an additional 482,75 $ on top of what was already on hold. The employee checked in another van as mine and because the odometer has a difference of over 1 400 miles I got charged for all of those miles. How this was not flagged and automatically corrected, or prevented in the first place is beyond me. I had the vehicle less than 20 hours by the time it was "returned" and in that time I somehow drove over 1 400 miles?? Of course I have to clear it up myself by getting bounced from one customer representative to the next, but not without being sent BACK to the teleprompt wait list. I spent the majority of my wasted time waiting on hold. My experience has been nothing but a nightmare. Not once has anyone even owned up to the mistake or apologized. If this poor customer service and complete inability to perform one's own job is the standard for uhaul then I will not be using your company in the future.David B.
Le client n'a pas laissé de commentaire.Ruben Y.
Le client n'a pas laissé de commentaire.EVELYN KAMILLE W.
Quick and easy. It is still UHaul and I have issues with this company.CHARLES NORDQUIS M.
I love this location they are great at customer service they tried their hardest to get every customer out quickly and efficiently and are always super nice Stephens a great manager and he's got a great team!Amber S.
I rent from UHaul quite often. Your Beaverton and Gearhart Oregon locations are excellent. Hillsboro only had 3 people working. Very poor customer service and did not get the trailer I reserved. It normally takes me 5 minutes to check in and get on the road, Hillsboro took 45 minutes even though I checked in online.Mike B.
Le client n'a pas laissé de commentaire.WALTER D.
The people at U-Haul are just wonderful and they help you in every way they can it's an enjoyable experienceJULIE MER-LEA W.
I was overcharged for mileage I didn't use because the app wouldn't upload my poc of the actual mileage on the truck. When I tried to upload the pic , the app froze and I wasn't given the option of entering the correct mileage when I restarted the app.Brian E.
The employee working outside on the return equipment area was so rude, to start on he had head phones on and I really had to raise my voice to get his attention even tho he saw me there standing because i didn't know if I was just supposed to leave truck there. When I try asking him the questions all he will say was did you put gas back to the mark thats all you need, anything else I can't help you. He was also using foul language not towards anyone but talking to him self but he was doing it pretty loud that the customers can hear him. He got all upset because another customer got there to drop off a rental saying that there was no more room that where was he going to park it. But overall the workers in the desk where polite and friendly but me being a business owner know that it only takes one unprofessional employee to make a customer not come back again.Mitchel C.
Change your after hour check-inTed H.
Le client n'a pas laissé de commentaire.TRI MINH N.
Le client n'a pas laissé de commentaire.GEOFFREY T.
Le client n'a pas laissé de commentaire.TERRI LEE P.
I am glad I got there at 8:45 am when they opened at 9:00am because when I left there were 8 people behind me. Sunday must be a busy day to rent?MATTHEW H.
Le client n'a pas laissé de commentaire.Kasandra B.
Excellent service - no complaintsJames B.
Le client n'a pas laissé de commentaire.Gerald B.
Le client n'a pas laissé de commentaire.SHERWICK EARL M.
Waited for 10 minutes to even be acknowledged, took a total of 45 minutes from arrival to departure to pick up a 5x8 open trailer. On check in, the sign says to pull in and wait. I waited 5 minutes before having to ask the guy installing a hitch on another customers car where I should leave the trailer. He got up and unhooked the trailer ... nobody from the office came out to check me in ... I just left. Customer service is obviously not a priority.DONALD P.
Le client n'a pas laissé de commentaire.Trey R.
Le client n'a pas laissé de commentaire.NEVAEH G.
Le client n'a pas laissé de commentaire.Eric M.
Pick up was filthy inside and reeked of cigarette smoke. U-Haul is clearly not cleaning units between rentals to ensure customer safety. Check-in policy of leaving the keys on the vehicle added to confusion of system going down. If keys would have been taken by person at the counter I would not have spent 90 minutes on hold, taken time out of my workday to come to the location and still receive another call asking for confirmation that I returned the vehicle two days ago. Employees need to go out and check the lot before assuming the vehicle has not been returned! I will never rent from this location again.PATRICIA AILEEN O.
The computers were down. The intake lady said there is no generator in the area where the servers reside. She had to do a lot of extra work but never seemed overwhelmed or stressed. She was pleasant and friendly. I'm sure folks were frustrated but she had a calming effect. I didn't think I would be able to pick up my online reserved cargo van but I did!Verginia B.
I had a great deal of difficulty with the web site when trying to make the reservation. It took over an hour of refreshing the screen and retyping my information before I could complete the reservation. The entire time, I was also on hold with the main reservation number (trying to get this resolved while the web site crashed over and over). The web site finally completed the reservation, so I hung up the phone. I only needed the tow dolly for an hour, but had to pay the full daily fee since there was no provision for local use. I would have appreciated a discount for the very short rental.PAUL W.
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.Roberto M.
I just needed an easy rental for a light duty trailer. Uhaul was the perfect choice!James B.
Le client n'a pas laissé de commentaire.SEAN TIMOTHY B.
Staff was attentive, more so than at other locations. Great job!Donna M.
Le client n'a pas laissé de commentaire.Brad S.
Streamline the checkout process for repeat customers. Why must the driver's license be captured every time?TOM MICHAEL S.
I'm not sure why you advertise 19,95 $ in town plus mileage and it cost me 50,00 $ I put 6 miles on the truck and put 5 $of gas in the tank and it was 50 $bucks. False advertising. That's a lot of fees 30,00 $?AMY K.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.Cynthia A.
Le client n'a pas laissé de commentaire.BRUCE R.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.CHARLOTTE T.
They didn't rent me the trailer since my tail light was not working. The rep told that they will reverse the rental. I asked for the receipt confirming the rental was reversed. She said that there is no way to do that but the rental will not happen. Still I got charged for it. Case no - 3128513. Please fix this ASAP.KISHORE B.
Le client n'a pas laissé de commentaire.michelle P.
Front desk was very slow not following covid guideline it took 30 min for them to figure outSYED SHAHAB S.
Have trucks available when you reserve themSARAH M.
An employee named Meghan was extremely rude and grouchy. I don't think doing Sales interfacing customers is the right fit for her.SHELLEY MARIE K.
Le client n'a pas laissé de commentaire.Evan V.
Not charge for gas not used. I was charged for 2 gallons of gas despite only driving 16 miles. That works out to 8 mpg. I'm sure the van got at least 13-14 mpg if not better. Other then that, no complaints.Stephan B.
My wife and I had a great experience renting our U-Haul. The staff was very nice and all the equipment was in good condition, I would absolutely recommend U-Haul to everyone.CRAIG V.
The brakes needed replaced, the mileage charge was absolutely to expensive. the rental was 35 $but the mileage was 140 $for 75miles, that is ridiculous.:-(JAMES LORAY S.
Le client n'a pas laissé de commentaire.CAROL NANCY D.
Le client n'a pas laissé de commentaire.Francisco A.
Le client n'a pas laissé de commentaire.GREGORY ROBERT M.
All seemed to work out well...was about 30 minutes over the 1pm eta...called but was on hold for over half an hour. Perhaps have a recording system for quick items, like running a bit late. Return was quick, and it was appreciated. The staff seemed to be top notch too!KATHY SUE O.
Nothing. The staff were knowledgeable and helpful.ELEASE P.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Janet J.
Le client n'a pas laissé de commentaire.Tony F.
Le client n'a pas laissé de commentaire.GALEN JAY C.
Fast service. Quick in and out.Travis B.
Le client n'a pas laissé de commentaire.HELEN T.
Le client n'a pas laissé de commentaire.LAWRENCE C.
drop off location was excellent , very helpful while they were busy ..james C.
Le client n'a pas laissé de commentaire.Vagiz A.
Sherry was just so helpful! Best uhaul experience we've ever had!Lisa O.
Really appreciated Sherry, at the Hillsboro- Cornel Rd. location. She helped me walk through how to safely and securely connect the trailer. I definitely felt a lot safer driving with it, knowing it was secure. Thank you, Sherry!VANESSA H.
The windshield and side mirrors were dirty and dusty. Made it a little difficult to see when the sun was setting and in our eyes. Otherwise it was great.Virginia B.
Again, everything went well.Frederick C.
Le client n'a pas laissé de commentaire.Sarah M.
Le client n'a pas laissé de commentaire.Allison B.
They went out of their way to find me a 26ft truck. I really appreciated it.Eileen T.
Would prefer if employee was not smoking on the lot and in close proximity to my vehicle. Staff was kind and incredibly hard working.ANGELA MARIE P.
Le client n'a pas laissé de commentaire.Emily J.
Excellent processing.Stephan V.
Le client n'a pas laissé de commentaire.Lyle I.
Le client n'a pas laissé de commentaire.Angelina G.
Shirley was great! Went above and beyond to make sure I was taken care of!Mike B.
Le client n'a pas laissé de commentaire.LORETTA S.
Le client n'a pas laissé de commentaire.ROBERT A.
Le client n'a pas laissé de commentaire.Mark C.
Le client n'a pas laissé de commentaire.Nicole S. | Expérience générale
Exceptional service/facilities Cheers Jeffrey Baxter Onegoodcarpenter.comJeffrey B. | Expérience générale
Le client n'a pas laissé de commentaire.tiffany s. | Expérience générale
This is my first storage unit experience. My only real problem was at checkout. The only person working was out doing something with propane. There should be a number to call or a sign or something to contact whoever is working. I waited over 10 minutes, 4 other customers showed up behind me, one of them left. It took less than a minute for my checkout. If you created an easy checkout online or something that would be good.ken b. | Expérience générale
Le client n'a pas laissé de commentaire.tiffany s. | Premières impressions
Honestly? Staff is super nice and helpful!Lissa A. | Expérience générale
Hands down this was the best storage unit place we have ever used. I will be returning when I need a uhaul or storageCamille E. | Expérience générale
Le client n'a pas laissé de commentaire.Eric D. | Expérience générale
Le client n'a pas laissé de commentaire.Camille E. | Premières impressions
Le client n'a pas laissé de commentaire.Kristal H. | Expérience générale
This storage facility is easily accessible and conveniently situated for quick loading and unloading. I Love the keyless security check in and check out. The Attendants where all pleasant to speak with, helpful and knowledgeable.Patti N. | Expérience générale
This UHAUL storage facility is by far the best I've experienced in the Beaverton/Hillsboro area, and I've used 3 other facilities in the area. They are professional, knowledgeable and helpful in every way you can think of. Their supplies are always well stock and their prices are competitive if not better than the other stores that offer moving supplies...HD...I enjoyed doing business with them and would HIGHLY recommend this store to anyone! I'll even stand out front with the sandwich board or flags to tell everyone to come on in!!! Thanks everyone at U-Haul Storage of Hillsboro.John D. | Expérience générale
The staff was amazing! Seriously, we genuinely appreciate how friendly and helpful the lady at the front was who helped us. Thank you!!!!dale w. | Premières impressions
Le client n'a pas laissé de commentaire.Brandy H. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca A. | Online Move In
Le client n'a pas laissé de commentaire.Tami K. | Online Move In
Le client n'a pas laissé de commentaire.juli f. | Expérience générale
Great customer service at this location, always helpful. Would definitely recommend this facilityArlene G. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES D. | Premières impressions
Merci.Ashley D. | Expérience générale
Jacob from Uhaul located deveral 10x10 outside axcess units @ your location Jared - welcomed me and secured a unit Our standing support by everone Cheers Jeffrey Baxter Onegoodcarpenter.comJeffrey B. | Premières impressions
Le client n'a pas laissé de commentaire.CHRIS S. | Expérience générale
I chose average instead of excellent due to the wait time in line and on the phone.Naomi R. | Expérience générale
Le client n'a pas laissé de commentaire.Jon M. | Expérience générale
Le client n'a pas laissé de commentaire.Ray F. | Premières impressions
Staff were very friendly and helpfulJennifer H. | Online Move In
Le client n'a pas laissé de commentaire.Bob S. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory M. | Premières impressions
We worked with Jared Ruffell, he was very friendly and helpful. Made the whole process so easy.Arlene G. | Premières impressions
I was in several times during the week and all staff were friendly and helpful. The GM was great to work with.Brandon L. | Premières impressions
Great service as always!!JUSTIN A. | Premières impressions
Honestly, nicest people EVER! They helped us through our move and storage unit. They helped us drive the uhaul truck to the storage unit. Amber was really nice. Everyone was awesome! THANK YOU GUYS!Lissa A. | Premières impressions
Le client n'a pas laissé de commentaire.Lourdes O. | Expérience générale
The staff here is amazing! I made a move from another town and the staff made everything smooth, from truck rental to convenient storage options and accessibility The only reason for moving out is that I finally have room in my new place to keep everything here.Robert R. | Expérience générale
Very friendly, Jarrod went out his way to help me out.landon M. | Premières impressions
no complaintsSandra L. | Expérience générale
Great customer service! ThanksAnita B. | Premières impressions
Everything was great, very helpful with my concerns. Just a lil pricey was the negative.Julio M. | Expérience générale
The staff was super helpful.Elizabeth D. | Expérience générale
I had a storage unit for three years. Every staff member I was in contact with was very friendly and professional.Julie H. | Expérience générale
The process went very smooth. The Storage unit was clean and ready for move-in. All personnel were helpful and went as quickly as they could to process paperwork and get us started. Very Pleased.Robert R. | Premières impressions
Very clean storage and great staff! I will definitely recommend UHaul!Michelle B. | Expérience générale
Everything was great, except I was told that the storage closed at 9 and when I arrived with my movers to load the unit up ( at 730 ) they were locking up the big automatic door.Brian H. | Premières impressions
Stephen the manager is a rock star !!! Very professional and dedicated to great customer service. Robert F. | Expérience générale
Awesome Harrison, delightful pregnant girl & the excellen short haired young lady gave amazing & consistent cust service while being understaffed. Jared was not awesome at all, Harrison saved it all!Melissa S. | Expérience générale
ExcellentShijil M. | Premières impressions
The gal helping us was very helpful and friendly- her service was the deciding factor why we chose UHaul for our storage needsWhitney M. | Premières impressions
When the uhaul employee was "guiding" me backing my BMW off of a car transport trailer the person called "clear" to back off the trailer. My car was not "clear" causing 1 600 $in damageGavin A. | Expérience générale
Great StaffWalid O. | Premières impressions
The staff at Hillsboro Uhaul is absolutely wonderful 👏🏻👏🏻👏🏻👍💪😁 very helpful, friendly, & worked hard 2 meet our every need!! We will definitely use Uhaul whenever we need a truck or storageAmy W. | Expérience générale
Always very helpful staff. Access only during business hours unless you pay extra is inconvenient. Additional cost to access outside of business hours is excessive.DANIEL A. | Expérience générale
The floor manager went out of her way to accommodate my special needs, and all of the floor staff were kind to us when we arrived after a long move. Merci!Denise B. | Premières impressions
Thank you for all that you and your staff did to help Me I stored my belongings for 14 years 🤗ROBERTA B. | Expérience générale
the staff at Hillsboro was very friendly and very helpful, They deserve a raise!!!!Patrick S. | Expérience générale
Staff are very helpful and helpfulKIERON H. | Expérience générale
Parking to get into my storage unit was difficult but otherwise a great facilityRyan G. | Expérience générale
Thanks for making my move a good experience. You really made my day when you told me I would get storage for the first 30 days for free. Thanks to a good GM and nice crew. Marymary m. | Expérience générale
AWESOME ; Tyler Gasper the GM was the person who helped me first. Himselfe & the rest of the employe's were very proffesional in all area's. From start to finish. Including the smiles THANKYOUWilliam B. | Expérience générale
Staff was well informed, efficient and friendly. Facility is easy to find and easy easy to access. It is well maintained and secure.Rosemary R. | Expérience générale
Staff was great. I will definitely use you again thank you for all your helpJulia W. | Expérience générale
Clean area inside and out employee's worked really hard to help meMichael B. | Expérience générale
Stupid mandatory comments required by a bad programmer.Sam V. | Expérience générale
Stupid mandatory comments required by a bad programmer.Sam V. | Expérience générale
Stupid mandatory comments required by a bad programmer.Sam V. | Expérience générale
All my belongings after almost 9 months were in perfect condition. No bugs thank goodness. We only had a problem with the return of the truck. The mileage said over 2 000 milNANCEY R. | Expérience générale
Very pleased.STEPHEN S. | Expérience générale
Tyler was nice and super helpful. Great job! This UHaul is pretty busy...may need more help so people don't have to wait so long in line.christine b. | Expérience générale
Your agents were great but one of your computers, the one I was checked in on, would not work properly...nor did the card swipe verifier at her desk. It took some time to figure that out.ROBERT R. | Expérience générale
All the staff were knowledgeable, professional, personable and eager to help.Regena T. | Expérience générale
Big mixup over my storage space. Had to pay 32 $to store in Hillsboro since I rented it in Beaverton...but it was your agent who got the order wrong,. Not happy,.ROBERT R. | Réservation
Everything worked out great and people were very helpful.DOMINICK/DONNA G. | Expérience générale
We sold our home and rented a storage unit to move our belongings into, then rented a uhaul truck to do the job,. We got our moving supplies in the office. It all couldn't have been any easier.Toni w. | Expérience générale
Clean and secure you didn't have a smaller unit are I would still be there. The Public Storage I'm now in seems dirty and is in a bad area.MARY D. | Expérience générale
I fee the price is a bit to high! I was able to gat a different storage unit 2x bigger for half the price elsewhere.norma s. | Expérience générale
Best storage I have had and staff was always very helpful to me.SALLY S. | Expérience générale
Renting a U-Box at frst seemed intimidating to me. But Chyna and Tyler made it so easy and understanding. This staff is very helpful and professional. My next move will be with UHAUL.John D. | Expérience générale
Very happy with my experience here. Nice remodel of main office.Jennifer H. | Expérience générale
Prices keep going up with no improvements that were noticeable until this last couple of weeks.VICKIE G. | Expérience générale
All was good, except as stated in my previous comments. The log in station on our building rarely worked, requiring us to go back to the office machine to log in and outJames S. | Expérience générale
Fantasticjoel r. | Expérience générale
No commentsJesus E. | Expérience générale
The only issue was parking and driving to our unit. Not much room between the propane tank and the building.KIM A. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!