Customer Reviews for U-Haul Storage of Interbay

9538 évaluations

2601 15th Ave W   Seattle, WA 98119
(1 mile South of the Ballard Bridge)

(206) 285-0860

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 285-0860

2601 15th Ave W
Seattle, WA 98119
(1 mile South of the Ballard Bridge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

awesome personnel, super helpful and friendly - thank you!

Oliver R. 
Évaluation :
1

We were instructed to drop our truck off at 10pm on Saturday. There were 3 customers trying to figure out how to return their trucks at the same time. I tried to drop the keys in the drop box but the drop box was locked "due to high theft". I called customer service, like others. I was instructed to park the truck, lock the passenger door, leave the key under the passenger seat, and keep the driver door unlocked. I told them I needed to double park another truck because the truck return was full and the only other places to park would block through traffic to the lot or take up the only car spots on the lot. The next day I received a message that I may be charged an unlawful parking fee if I didn't get back with the keys. The message was polite but it was clear that there wasn't record of how the car was returned available for them. I called back about 8 times but couldn't get through and the wait times kept saying 40 minutes. I proceeded to drive to the lot but was able to get ahold of them to explain the situation about half way to the lot. Everything with the truck was alright but the pick up and drop off were pretty inconvenient and would deter me from renting again. This is constructive feedback I don't want to be a burden. Merci.

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik H. 
Évaluation :
1

After I arrived, I parked the truck and went through the online checkout, as directed by a text message I received from uhaul the day of the rental. When I went to deposit the key in the drop-off box as the last step, I was informed by a small sign on the box that the location did not accept after-hours dropoff! I was stuck! I tried to call customer service - was put on hold and no one ever answered. I called the drop-ff location this morning and still could get anyone on the phone there - I was eventually transferred to corporate after a 15-minute hold. A very bad experience. I won't be using uhaul again.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY E. 
Évaluation :
3

The employee who assisted me was so professional and helpful. I was very frustrated because Uhaul had alrady reassigned my return location to somewhere much further from my new home, then I arrived at 6 am to return the equipment after hours. I cmpleted the whole check in process on my phone, then went to the key drop amd saw that this location doesnt accept after hours drop offs! I was supposed to be at my new job in my new city at 7 am but had to be late. I waited around until the store opened and a super person helped me. But I lost a lot of time and emergy on this and am disappointed.

Gail O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

I always have a safe smooth trip when I use U-Haul!!

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Quick, well explained & very friendly!

Allison D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yida W. 
Évaluation :
1

I was rented a 9' cargo van that was not on the premises after I was given the key. I returned to the counter and was given a different key, but was told my contract wouldn't be updated. I also did not receive the packing blankets I paid for. The next day, whomever had taken the van on my contract returned the van with damage, which I was charged for despite paying for damage coverage. When I returned the van, I was told the manager would call me to reconcile this issue, but I never heard back. I will not be returning to this U-Haul location in the future.

Timothy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD EARLE B. 
Évaluation :
5

The staff members were very thoughtful, amiable, and friendly. Knowing I would be gone for just a few hours, they found a spot to park for me onsite...

Tige D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickolas F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah N. 
Évaluation :
2

I ordered a a cart which they didn't have I booked a return at a different location and was not told the location could not accommodate. My last 2 rentals were not the best customer experience

INGRID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette K. 
Évaluation :
2

contact the costumer if there is an issue before automatically assuming ill-intentions and reporting a vehicle stolen to the police!!!

Aislinn B. 
Évaluation :
5

There was a slight cigarette smell in the car but overall gooe

LUKE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A. 
Évaluation :
4

Staff is great and friendly. Location is a little small and cramped for customers trying to get in and out. Had trouble trying to call back during my reservation to try to extend it. No one would pick up.

JUSTIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE HUA-PEI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
2

I originally booked my Uhaul rental at 1119 NW Leary Way Seattle WA, because this was the closest rental site to the moving I needed to do. I was very displeased with Uhaul that this site did not have the right size truck so they moved my reservation to InterBay (This was not communicated in the reservation details) which was out of my way and took extra time to drive and pick up the truck. The attendant at The Ballard Uhaul would not rent me another size truck to help me out. He said all of his trucks had been booked for the afternoon, and even though I told him I just needed it for the morning, he did not want to risk me not getting back in time. I have rented the same 17' truck from this Ballard Uhaul three years in a row now and would have appreciated more communication that my reservation had been moved. I have never received kind customer service from anyone at the Uhaul in Ballard and will have to look elsewhere for future rentals. The Uhaul at Interbay was very kind very fast and friendly they were just out of my way for what I was doing that day.

James R. 
Évaluation :
4

Long lines, even though we did check in online etc. Would've expected to be able to skip most of the on-site process and just get the rental without the 30+mins wait.

Lars T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B. 
Évaluation :
1

Filthy truck bird poop everywhere had to wait for them to clean but even then not great. Check engine light on all the time. They said truck had been sitting under tree for two months so time couldn't have been an issue...laziness

JIM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
2

I had to wait 25 despite having delayed my pickup time of my van by one hour. After waiting 20 min, I commented," You guys need to have another person." Once I did get the keys to the van, it was blocked in by another van. They expected me to drive over the river rocks, sidewalk and curb into moderate traffic going the T-bone way. They said, "We do it all of the time." She said, " You have insurance don't you?" I told her, "Just back up the van behind the van you have assigned me to" She told me she had a line of people and go back to the guy that just helped me. He was helping someone else and had told me to go to her! That was after I had located the van they had assigned me to. He finally backed up the other van. I was EXPECTED to back up the van I was to take. There was only inches clearance on either side. It took me more than 13 minutes because the mirrors were having to be pushed in from the other vans. She then admitted, THEY (meaning U-HAUL) hasn't given us another person. THEY NEED TO HIRE ANOTHER PERSON. They didn't have time to do a walk around for damage which I videoed before I left. The left window didn't go up or down. I was there one hour 15 min. although they checked me out on the paper as 45 min. before that.

CHERIE R. 
Évaluation :
5

The truck only had 1/4 tank of gas but it showed 1/2 on the paperwork. So, please reimburse the extra gas fee. I also filled the tank to just under 1/2 when I returned it. So, I returned it with more gas than when I checked out.

JESSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

Great experience

KRIMO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
5

Very knowledgeable and helpful team at this location. Easier process than expected

SCOTT C. 
Évaluation :
4

The place just feels a little old - counter to your pleasantly up dated systems.

Stephen H. 
Évaluation :
5

Hello. The team at this location is really professional. My comment about the cleanliness of the truck I rented relates to the outside of the truck NOT the inside. The inside was very clean.

Miller A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheok Ian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Claire S. 
Évaluation :
5

Jacqui (sorry if I misspelled that) was very helpful and efficient. My only feedback is that Uhaul as a whole should have a veteran discount. But all the staff at Interbay have been great.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

The young man was so helpful and polite. Wonderful!!!

CHERYL J. 
Évaluation :
5

The checkin and return process was very professional and both employees were nice and very courteous. Their customer service was excellent

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABATINO G. 
Évaluation :
2

The shocks on the vehicle I drove were practically nonexistent, and the after hours drop off was not possible. Moreover, I was not informed about the lack of ability to drop off the vehicle after hours and I was shamed for having a problem with it the next morning. Will be using other companies in the future.

WILLIAM K. 
Évaluation :
5

This site is awesome, convenient and well maintained. The staff was super friendly, funny and very helpful. We had an unexpected situation happen during our rental and they went out of their way to help us thru it all. Will definitely be back to this location to rent next time!

Yenew K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa V. 
Évaluation :
5

Very friendly and personable

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Eduardo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo-Ann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill H. 
Évaluation :
5

Such great service! Fast, friendly, efficient. Couldn't be happier. Price was right, as well.

Bennett M. 
Évaluation :
1

The guy works there his name is Jordan I believe he was very rude with me when I asked him to have access to my storage unit while the door handle was broken that day. All he did he was laughing at my very urgent situation.

Ethan A.  |  Expérience générale 
Évaluation :
3

When returning the uhaul the personnel was quite rude, and marked my drop off as an additional day, please make sure to complete the drop off on your own or while you are on site.

Shubham K. 
Évaluation :
1

They do a scheme here. If you hire their services make sure to track the mileage and do not fall for the 17 $credit discount they claim to offer because of the 1/4 gas tank. Make questions you will see the logic behind does not match. In the end, they will advise that an email will be sent to you with the receipt. Suggesting you do not need to stay there and wait for the receipt. Do not leave, stay there and request your receipt in person. I did trust on their explanation prior to use the truck and after I received the receipt by email I saw the extra charges.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

The staff explained the reasoning behind not allowing after hours drop offs, but it was still inconvenient to personally store the vehicle overnight.

Randi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron E. 
Évaluation :
3

Really understaffed at peak periods. There was only 1 clerk available on a Sunday morning. So, long wait. Aside from that service was good. It sure would be nice if there was a nearby parking option -- this U-Haul store is directly adjacent to another parking lot that would be great to leverage for short-term rentals.

Douglas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTE C. 
Évaluation :
3

1. Answer the phone. If too busy, hire more help. 2. A recoded message to email changes has no value to someone actually moving/driving. 3. Chat service is worse no one answerd, frustrating! 4. Customer service is not virtual!!!

Joseph V. 
Évaluation :
5

All their trucks were booked and the person who had mine before me had not returned it by my pick-up time. This is, of course, not U-haul's fault - the staff were very apologetic, they took down my number and called me as soon as the truck returned (2,5 hours later) and was sanitized. Great customer service! I'm glad I scheduled in a buffer time to my move.

George F. 
Évaluation :
3

I believe UHaul could accommodate parking on site. I had to wander to find a parking spot (which had hour restrictions), and then cross a very busy street. This particular location appears to have room to park quite a few customer cars. I would warn potential customers that this is a major drawback to using UHaul.

Rich B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BECKY H. 
Évaluation :
5

Great customer service!

Jaesuk L. 
Évaluation :
4

Everyone was wonderful at the Interbay location! I gave 4 stars because I didn't know there wasn't parking available. I may have missed that information, but that was inconvenient. Really fantastic group of people working there!

Emily S. 
Évaluation :
4

The specific Seattle Uhaul location was excellent; however, Uhaul as an organization needs significant improvement. When the rental reservation was originally made, there was no apparent issue. However, upon showing up at the designated reservation time and place, only then were we told of an outstanding issue with the renter. The corporate customer service was extremely unhelpful and rude thus providing no assistance in the matter. The whole ordeal took over an hour to resolve and we ended up having another individual make a reservation, which only delayed the overall move resulting in us not being able to move all the items that day.

TRAVIS C. 
Évaluation :
2

The online Truck pickup experience is legitimately worse than the in-store experience. Sure, you can skip the line in store. In exchange, you get to wander around the lot looking for trucks that are not there like you're in "Trains, Planes, and Automobiles". Took me a full hour to take all the required photos, get approved, get key, find truck, etc. I watched people arrive after me and leave before me.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
1

U-haul either didn't read the mileage BEFORE I took the cargo van or AFTER because I was charged for driving 56 miles when I drove 17,5 and now I have to fight to get my money back. Of course I didn't take photos because I thought u-haul was capable of reading mileage and I was wrong. That's a 40 $or so mistake that I now have to pay for.

Kenton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KYLE P. 
Évaluation :
5

Great employees checking out and checking back in! Helpful and friendly.

Jason K. 
Évaluation :
5

Nothing. Everything was great!

David R. 
Évaluation :
5

Everyone was delightful and helpful! Taking care of folks in a scary time with ease and generosity.

Jennifer W. 
Évaluation :
5

No complaints. Our U Haul experience was great. Everything was delivered as promised.

Allan R. 
Évaluation :
5

I was given the option to call in if I needed to keep the van longer, however the wait time on hold was over an hour!!! There needs to be something done in this department, otherwise it was a great experience.

CONNIE ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Davide M. 
Évaluation :
5

Was my first time using U-Haul and it was seriously so easy, quick, convenient. Also the guy who helped us out was super nice!

Skye A. 
Évaluation :
1

I was given a checkout time of 7pm. The location closes at 7pm. I arrived a few minutes before 7pm, and the staff went inside, closed the store, and watched me from the security cameras waiting for me to leave. This location has sealed their after hours drop off boxes and won't accept them. After 5 minutes of waiting, the staff came out and yelled at me and argued with me about what time I had arrived. They would not take the keys and told me to come at 9am tomorrow. I had an appointment the next day I had to cancel to turn in my keys. I was very frustrated with this experience.

Michael S. 
Évaluation :
5

My only complaint was sometimes the lights would turn off when I was in my storage unit organizing things. Otherwise great customer service especially from Kaitlin. Thank you so much!

Tercsa M.  |  Expérience générale 
Évaluation :
4

The staff could be more professional - knowledge/attentiveness - but they get the job done in the end for the customer and make sure we're happy. The manager went out of their way to make sure my experience went well and high was appreciated.

Jason B.  |  Premières impressions 
Évaluation :
5

The staff took really good care of me on both days I was in there, even though they were slammed. I am really appreciative of their professionalism and patience and flexibility...they took time to make sure I got what I needed. I told my friend all this and she agreed - said that she too has had exceptional service at that same location.

Ana G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan S.  |  Expérience générale 
Évaluation :
5

Kendra and her staff were amazing! Expect pricing comparable to area storage facilities but the friendly, really helpful team made moving in very easy just when I needed a bit of help. Merci.

Thomas L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L.  |  Expérience générale 
Évaluation :
5

Great service during this trying time.

ROY L.  |  Premières impressions 
Évaluation :
2

You probably know that this facility has been a nightmare for a number of years. I had a storage unit there for a year and a half and the few times I was there (picking up moving boxes, etc.) you had been some of the most bizarre, angry and unprofessional people working AND it was always a huge disorganized mess. Your computer system is completely inadequate for the volume of business you do at that store! The person waiting on me Saturday said he had been brought in to clean up the mess but the office and store area is still trashed and you seem to be understaffed. However, he was professional and friendly - a huge improvement. I can't answer the questions about available hours and up until Saturday I would have rated everything beyond poor- it felt dangerous. So, some of my comments are shaded by the unprecedented experiences I had in the past.. NOTE: I hadn't been at the site August 2019. I would say your grade would be NI - needs improvement. (but much better than the past)

janet g.  |  Expérience générale 
Évaluation :
5

Super friendly and accommodating. Brook was great!!!!

Trish S.  |  Premières impressions 
Évaluation :
3

The storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.

Laura K.  |  Expérience générale 
Évaluation :
1

Severely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!

Vicente E.  |  Premières impressions 
Évaluation :
5

Excellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!

GEORGE O.  |  Expérience générale 
Évaluation :
5

Gabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Merci.

Caden N.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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