Customer Reviews for U-Haul Storage of Longview

3 018 évaluations

364 Oregon Way   Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

(360) 577-8400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(360) 577-8400

364 Oregon Way
Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything was great

Oscar G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARBY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette C. 
Évaluation :
2

The overall U-box concept is very good. However, it was apparent that U-Haul is having issues getting qualified help on both outgoing and incoming locations. I was given the wrong location on receiving end. Then was extremely difficult to get someone on the phone to confirm the pickup. Finally got someone on the phone, only to be transferred to another group (should have been handled by IVR) at which point was put back on hold. The overall U-box experience was good but U-Haul needs more and better trained help.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Misty R. 
Évaluation :
5

The employees and owner at uhaul Longview are absolutely wonderful! They go out of their way to help with any and all moving and storage needs!

ANITA C. 
Évaluation :
5

I'm just so thankful that they were able to help us out with a panel truck on a Saturday m

kathryn C. 
Évaluation :
5

I had A great experience. A+A+

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

The U-hall staff in Longview are AWESOME, Friendly and a pleasure to work with. I'm never disappointed when renting from the Longview, Washington, U-haul Store. A big thank you from Darrell Chaufty, from Kelso, Washington.

DARRELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
1

Say what equipment is needed for towing trailers instead of selling what's needed because there was no communication

Franklin B. 
Évaluation :
4

Drop off of my rental was quick and painless. All of a 5 minute(if that) walk through, and I was on my way. Drop off was in the lot; so, I didn't have to go inside. Convenient and easy.

William J. 
Évaluation :
4

The rental was quick and easy. The trailer was fairly beat up but worked fine. I will use them again.

John M. 
Évaluation :
5

The staff met us when we arrived and started the check-in procedure promptly and professionally.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan O. 
Évaluation :
5

Wonderful costumer service 👍👍

Luis G. 
Évaluation :
5

5 star every time I go in. Staff are fun to work with, on top of getting the contract setup quickly so that I can be on my way.

james W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane C. 
Évaluation :
3

I cannot believe the prices have skyrocketed! our 19,99 turned into $200+ rental. Will not be coming back.

ARACELY M. 
Évaluation :
5

I could not get the check out app/website to work for me with my Android phone. I spent what seems like half an hour continually trying to get data selected or photos to upload, just to have it start over again at the beginning. I checked my phone storage and location settings on the phone browser (Chrome) and they were fine. I had no issue with the initial check-out, but the checking in never worked. I ended calling the 1-800 when I got home since I could not check-in on the computer from home. Who knows, maybe U-Haul had nightly computer server maintenance going on in Wichita? In the end it worked out, so I'm over being annoyed by it. No issues with service at location, etc. Can't blame them for the tech issue.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kneale L. 
Évaluation :
4

Good service

MARY H. 
Évaluation :
4

A little confusing about drop off... Had to leave key in slot cause return place was closed.

karen I. 
Évaluation :
5

Using self-check-in was a little confusing but the two gals I worked with were great. They were both nice and professional.

Hau H. 
Évaluation :
5

Easiest Uhaul rental I have ever had to experience. The ladies were really nice, very easy to talk with and do business with. Thank you to them all.

Paul C. 
Évaluation :
5

It was a great day moving. All went well with the 17 footer

LEWIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN N. 
Évaluation :
5

I have rented several time but this by far was the quickest and most friendly that we have ever had. Connie was awesome. If we need to rent in the future we will be back to this location for sure

thomas A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lois V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
5

Fast, great customer service. Would recommend to anybody.

LYNDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug H. 
Évaluation :
5

You might want to get locking gas caps I noticed when I picked up the truck at some of the gas cap so we're just hanging

Darrin G. 
Évaluation :
5

Easiest experience and the staff were so friendly and helpful! Fortement recommandé!

Fredrick C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phyllis S. 
Évaluation :
4

Really appreciated the positive and friendly atmosphere. Everyone was working but never ignored customers. Seeing so many smiles certainly made my experience better than pleasant.

Mark G. 
Évaluation :
5

Vehical ran dependable, was able to arrive to my destination without any delay's.

Gerard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Excellent customer service

glenn H. 
Évaluation :
3

women were kinda short with customers and then when I called hung up on me after I told them they charged us too much. Not very happy with this store in general. they charged my card without my permission as well.

Tamra T. 
Évaluation :
3

I reserved a 5x8 trailer in Vancouver two weeks before I needed it but had to drive 60 miles out of the way to pick it up. Not a happy time

Warren D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb H. 
Évaluation :
5

The person that connected the lights didn't connect solid. Someone flashed me down because the lights weren't working because the plug fell out. I pushed in in more solid and it was fine. Could of been bad accident.

JAMES B. 
Évaluation :
5

Great experience all around! Fast, professional and courteous. Will rent there again when the need arises!

Paul V. 
Évaluation :
5

Great customer service! The folks who work there are pleasant and efficient at their jobs.

Jamie N. 
Évaluation :
5

Always outstanding service... !!!

Yolanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUANN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon G. 
Évaluation :
5

The personal we all friendly and very helpful.

Christina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WESLEY R. 
Évaluation :
5

Ms Orr delivered excellent service on both ends of the transaction.

Philip P. 
Évaluation :
5

Great team well done!. Give em a raise!

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R.  |  Premières impressions 
Évaluation :
5

Storing my things with U haul of Longview was a good experience always were willing to help if I had any issues will use them again in the future if I need storage in the area Thank you.

TOMMY J.  |  Expérience générale 
Évaluation :
5

I tried to use the website to make a reservation for what I needed and it was so much easier to go in and talk to an associate.

Joseph G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEANAH C.  |  Expérience générale 
Évaluation :
5

I've had several units with U-Haul through the years, it's conveniently located, easy access, and great customer service

Kimberly M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie S. 
Évaluation :
3

The parent company needs to get their “E-check in” working correctly it froze on two separate attempts, plus there should be a list of all information required prior to actually starting the E-check in process which would save a lot of information gathering while trying to fill out your forms, or remove the E-check in link because it's useless

Larry R. 
Évaluation :
5

Went above and beyond. Was a great guy!!

Jason S. 
Évaluation :
5

I really like this time service tanks guys

Roberto M. 
Évaluation :
5

Very friendly people. Got in and out in about 5 mins. Drop off was a snap as well. Highly recommend this place for your rental needs.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
4

The van I rented was dirty outside and not filled with fuel. Not as I have rented previously.

Dee W. 
Évaluation :
5

Love renting from you guys. Well maintained facility easy access very friendly

Jaime S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy D. 
Évaluation :
5

Great service. Friendly employees. Easy check-in and return.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie S.  |  Premières impressions 
Évaluation :
5

Everything was excellent! The staff is great and friendly. I would recommend to anyone I know!!!

julie h.  |  Premières impressions 
Évaluation :
5

I reserved a trailer online then changed the day by calling the location and everything was a breeze. Excellent customer service and I like the ability to reserve equipment online.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
3

Help customers load and secure their autos for towing.

Laurie L. 
Évaluation :
4

Excellent service à la clientèle

TyAnne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy D. 
Évaluation :
5

If ever I need another storage facility I will comeback to y'all! Thank You very much!

regina r.  |  Expérience générale 
Évaluation :
5

Superb staff and great people

nathaniel W. 
Évaluation :
5

Amber and the rest of the employees were always professional I would rent there again if necessary thanks. STEVEN ALCID

steven a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david W. 
Évaluation :
5

Thank you for allowing us to use your facilities it was a great help for us

Dorthea M.  |  Expérience générale 
Évaluation :
4

Better description of truck location for 24/7 customers

Nathan G. 
Évaluation :
1

The email and phone number used for this person's purchase were both mine and the uhaul store that was used is from my hometown. I don't know the dude and I don't think he provided my old email and phone number for a random uhaul purchase. This makes me feel that data was mixed up in the uhaul database.

cory N. 
Évaluation :
5

My experience with UHaul of Longview, WA was a very positive experience. Should I have a storage need arise, I wouldn't hesitate to use them again.

Marshall R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curt O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derreck W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TinaMarie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
5

Great customer service, great value and great product! Merci.

JACOB C. 
Évaluation :
5

Very polite. Thank you for being there for me.

justina g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M.  |  Expérience générale 
Évaluation :
5

Super clean. Friendliest U-Haul staff I’ve ever Had. Prices very fair considering security and quality.

Steven R.  |  Expérience générale 
Évaluation :
5

It was a pleasure renting

delbert w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matthew b.  |  Premières impressions 
Évaluation :
4

GREAT....

brad j.  |  Premières impressions 
Évaluation :
3

Customer service staff was not as represented they would not show me policies and the pick up for equipment should be a person on duty so uhaul can be accessed 24 hours with out all the hassels. These franchises are well used all over the nation . They need more employees 24 hours especially night hours for check out or check in equipment.

Anna N.  |  Premières impressions 
Évaluation :
3

I went to close out my unit la few days ago and was unable to get a refund to the remainder of the month. I truly needed that remainder back for other bills :( I deal with anxiety and wanted to close it out earlier but the snow and ice did not help matters. Q#4 is a yes and no answer.

Laura S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel h.  |  Premières impressions 
Évaluation :
5

I liked the convenience of this location

dustin n.  |  Expérience générale 
Évaluation :
5

The staff was really helpful and extremely friendly plus the prices are best I've seen. I'd recommend to everyone

Maria C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARYANA G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy s.  |  Expérience générale 
Évaluation :
5

The Longview Uhaul was amazing! I was treated with respect and understanding when I explained my difficulty using my phone to upload pictures to return my usual. I had been worried and the owner was so kind and understanding.

Barbara A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patty M.  |  Premières impressions 
Évaluation :
2

Manager was rude. When I asked why didn't get a call about card being declined was told didn't have time. Shouldn't wait 5 days and charge late fees and then sure had the time to send email afterwards. Told her I was going to empty it out and she said no refunds. So got most out and waited until day before was due again so they couldn't rerent it and make extra money on it. Told her not a good way to treat people and she said that's just the way we roll here.

jackie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sergei b.  |  Expérience générale 
Évaluation :
5

They are great here!!! Honestly if I was out of the area, I would go out of my way to seek their services... they truly are THAT GREAT!!! I've used them many times & they are always so accommodating, friendly & professional. 10 STARS!

dawn i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M.  |  Online Move In 
Évaluation :
5

It's with a heavy heart ❤ I am saying "goodbye " to a crew of wonderful caring friends  not just uhaul authorized personnel...taking care of your every need..take the time you customers out there, they are human beings, with feelings and families...look them in the eye, ask how there day is and if they need a hug, glass of water, cup of coffee... I will miss each and everyone  of you..take care and be safe  me and my crew

raynelle s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte d.  |  Expérience générale 
Évaluation :
5

I want to thank Amber the general manager for helping with me changing my unit so i can afford it and not lose my stuff. Merci

teresa f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ora F.  |  Expérience générale 
Évaluation :
5

They are better than sliced bread

Jon N.  |  Expérience générale 
Évaluation :
5

the main reasons that I moved my stuff was due to lights . i know alot people use to stay jn u haul units. And was told . thats why there was no lights. I look at that as someone in upper management is not doing there job. You have onsite cameras so its easy to moniture day and night. So if the door is shut for what ever you would determam to long. Check it out. Its storage not for doing art and crafts. Or sut and read or work on projects. ?. Theres many options. Keep in mind offering 24 hours access us nice. One big thing offering that. with lighting opens up a possible libility case do to injury ect.. Put more derect lighting across from each unit so the would have to be open and when you sign in that light comes on. When door opens. Or how everyou would determan when and how light comes on. Too many option. I dont like to cplain with out a positive respnse. Thank you jimmy campbell contact# 360 200 3002

JIMMY C.  |  Expérience générale 
Évaluation :
4

Masks shouldn’t be required, luckily they had some on hand.

Daniel R.  |  Premières impressions 
Évaluation :
5

Super easy, and very nice and helpful staff!

Mariah W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leri j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dee dee h.  |  Premières impressions 
Évaluation :
5

Nice place, has everything a person needs

John R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katheleen c.  |  Expérience générale 
Évaluation :
5

LOVE OUR LOCAL U-HAUL! They really make us feel special and important. The local owner is AWESOME!!!!! Thanks for helping us with our needs. ~DJ & Dawn

dawn i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA P.  |  Expérience générale 
Évaluation :
4

Over priced for the amount of space

lonnie c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cassandra t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca s.  |  Premières impressions 
Évaluation :
4

I almost had a heat stroke. It took 2 hours to get my 11 boxes into storage unit. I wished there was a water machine in the indoor buildings and in the office.

Josephine G.  |  Premières impressions 
Évaluation :
5

If we ever need storage space again we'll come back ..

chuck e.  |  Expérience générale 
Évaluation :
5

Keep up the good work!

randy h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

laurie l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody B.  |  Premières impressions 
Évaluation :
5

Not as expensive as I thought it would be! The Sale Associate I worked with was very knowledgeable and quick on the answers! And first thing I did was lose my key card in my unit... They gave me another one and didn't even charge me for it! So Nice!

regina r.  |  Premières impressions 
Évaluation :
2

Aside from having the rent raised twice in less than a years time & having my unit some how broken into & items stolen & replaced with other ones- yeah, its a GREAT facility. Only reason i rented from there was they were cheapest at the time. Not now.

sarai j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deanna r.  |  Premières impressions 
Évaluation :
4

the doorway to the storage building is very poor; very difficult to get in and out with the cart due to the uneven surface

john a.  |  Expérience générale 
Évaluation :
5

Friendly staff. Liked storage units.

Julie H.  |  Expérience générale 
Évaluation :
4

The only thing that I would question..is I've been told, if you are a credit card paying customer through online services you would get the 24 hour availability.. And I never did

Kandi F.  |  Expérience générale 
Évaluation :
4

Hello, I'm not a good person to give a review, on some of these questions, about a storage facility. This was the first time I ever rented a storage unit. You might want to add a third option for your questions. Because, it's not fair to expect people to only have either a, 'Yes or No' response. You will end up with a very unrealistic review and not receive an accurate response. The ONLY reason I did not click 'No' for some of the questions, is because of the employees that work at this facility. They are very nice, helpful, flexible and professional. I do not like ONLY unrealistic 'Yes or No' answer choices. So, out of disapproval of your answer choices, I would have typically answered, 'NO,' to ALL of your questions on your questionnaire. It appears to me, that you want a unrealistic review. Getting a review summary that is askew, really doesn't provide the U-Haul Corporation with much insight. Thank you, for giving me the opportunity to give you a personal response to your questionnaire. Deborah Butler Address: P.O. Box 4 Cathlamet, WA. 98612 Phone: 360-747-2191

Debra B.  |  Expérience générale 
Évaluation :
4

The only thing I noticed was the lack of one person to answer the 4 people who called by phone. Felt bad because one person called three times within 20 minuts and was alaways on hold. But the aervice was great.

david l.  |  Premières impressions 
Évaluation :
5

Been with Longview WA UHaul for sometime now and my experience with staff has always been a wonderful experience. Always very helpful. I would definitely recommend UHaul to anyone or come back to use storage or equipment. Merci

reneese l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn d.  |  Premières impressions 
Évaluation :
5

Aucun

Catherine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margo a.  |  Expérience générale 
Évaluation :
1

They didn't verify identity which worried me they also either use tonlie to me or are now ive been told for 3 years that the 24 hour access is available to anyone who sets up automatic payments and when I asked they said no we have to earn the trust of them to get that and im pretty put back over that. We have to earn your trust when we pay your wages hmm no thats not right. Second the unit I got this time is a 5x8 and 20 dollars more a month then my old unti which was a 5 by 10 and no one would tell me why. The facility inside the units smelled like urine and no one answers the call buttons on any of the intercoms. Highly dissatisfied this go around

charity j.  |  Premières impressions 
Évaluation :
4

The unit was clean and dry. One locking slide was damaged and we could only use one lock on a large unit (instead of two), but no damage or theft occurred to our belongings/unit in our short 6-week rental period. Access was a tight fit for big trucks or trailer, lots of waiting to access your unit. Overall a good option for a stopover between houses/move. Our 10x20 fit most of our belongings for a 3 bedroom house.

Mark H.  |  Expérience générale 
Évaluation :
5

Quick and easy renting a unit there is probably the easier then grocery shopping

Nicole C.  |  Premières impressions 
Évaluation :
5

Longview U Haul is the best in the world,,, fact

Jon N.  |  Premières impressions 
Évaluation :
5

Safe and clean. Nice staff members.

todd o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Carmen went above and beyond. She was amazing. Thank you Jimmy campbell

JIMMY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy c.  |  Expérience générale 
Évaluation :
1

Stuff was rude after I told them I can't wear a mask, they told me I have to leave. Now I am with a better storage unit, never go back to Uhaul again!

folrian l.  |  Expérience générale 
Évaluation :
1

I rented this unit online, so didn't know it would be upstairs. Also had to climb Up a ladder to get into a 2 foot entrance, due to the beam coming through the ceiling right above the entry of the unit. The cherry on the cake is to open the unit and A huge puddle in the middle. The ceiling looked like it had been repaired many times, but never correctly. I feel so horrible for the peron that has stuff under this unit being wood floors. employees were very nice and friendly. Went somewhere else due to them not having anything under $90 that's dry.

Christina H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hope f.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Candace B.  |  Online Move In 
Évaluation :
2

I was told I had a unit reserved that matched the size of my moving truck, when I arrived they had 2 units reserved and neither were big enough for my size truck load.. I had no choice but to find storage else were to help fit my belongings

RICK W.  |  Premières impressions 
Évaluation :
2

Unit was very small but was all that was available. The ceiling is just a piece of plastic that covers about half of unit and the rest is exposed nails and some kind of spray insulation or something. The hallways and unit were not cleaned or maintained. I'm not when the halls were last swept or mopped as they were filthy. The mouse or rat trap was very large and kept falling apart. Access into the unit was horrible. Only one door usable when we arrived and so had to move things hundreds of feet down a narrow hallways then to the left and the units door swings out so you have to close it to get past it then open it and try and angle your larger belongings in. When moving out there was water dripping down from the roof in the hallway just a few feet down from my unit. This place is in serious need of maintenance, upkeep, and repairs. Would not recommend at all.

Nadara C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine B.  |  Online Move In 
Évaluation :
5

Everything went smooth, staff was very helpful with everything

chuck e.  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly. We got a brand new storage space. Very clean and secure.

Colleen h.  |  Premières impressions 
Évaluation :
1

Overlock should be removed the day customers pay rent. Customers should NOT be allowed to live in units or block doors when others are trying to go in their unit. There's often kids playing in between buildings while parents do god knows what in their unit. I urge you to look at NW self storage in ridgefield and camas That's how a facility should look and be run. I don't feel unsafe accessing my stuff. Staff is helpful and never rude. Property is clean

tiffiney k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharlene M.  |  Expérience générale 
Évaluation :
5

Staff at this site were professional and friendly. I never had any issues. I would use this location again. The prices were reasonable and I never had to worry about my belongings.

Michael B.  |  Expérience générale 
Évaluation :
4

I apologise... Last night I was supposed to meet my ex there at 4..to move my belongings out of his storage into mine but he didn't show until 9:30. I went out at 9:58? Then thought i left my bank card by storage door entrance. . And by the time I got to the gate..it was 10:00 on THE NOSE. And I had to lock my bike up by a inside pole.. And jumped the side gate... SORRY lol

Kandi F.  |  Premières impressions 
Évaluation :
5

Taking advantage of their offer for a free unit with a truck rental was a huge money saver. Just be aware the rent is due 30 days from move in, not the end of the month.

Dani D.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and very friendly. They all know exactly what customer service is all about. Went above and beyond to help.

Ron J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett s.  |  Expérience générale 
Évaluation :
5

Everything was quick, cheap, and easy. Amber was extremely helpful and did her job proficiently. I appreciate employees like her and she should get a raise. Couldn't have gone any better. Merci.

CHRISTOPHER P.  |  Premières impressions 
Évaluation :
5

I have in the past I do now and I always will recommend you haul to all of my friends and family who need storage or to borrow a truck trailer or tow dolly I have had excellent experience every time I have ever gone through U-Haul thank you

jc w.  |  Expérience générale 
Évaluation :
5

Aucun

Mechele l.  |  Expérience générale 
Évaluation :
5

Amber is amazing even through a very rough year she was very helpful and understanding.

JANICE B.  |  Expérience générale 
Évaluation :
5

They're Fantastic ,, The greatest ever in my life,,,

jon n.  |  Expérience générale 
Évaluation :
3

10$ extra for 24 hour access. that's a crock of _hit.

Ryan S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joel m.  |  Expérience générale 
Évaluation :
5

I found a unit closer to my home. You guys were great! Merci

ERIN A.  |  Expérience générale 
Évaluation :
5

Easy and convenient. The facilities are well kept. And the staff is helpful and friendly.

todd o.  |  Premières impressions 
Évaluation :
5

Staff was very accommodating & friendly. Was in & out of there quickly.

ELIZABETH S.  |  Expérience générale 
Évaluation :
5

I applied for a unit. The staff made things really quick and simple I was able to get everything moved in on the first day. Really convenient

Joshua B.  |  Premières impressions 
Évaluation :
1

Most miserable move in at a storage ever. Only one door that could be used and it was way far from my unit. I was told 64 over the phone for the unit and upon arrival told 99. It was a very tight area to maneuver a 26ft uhaul. The only door that was allowed to be used locked and said that I wasn't signed in so had to go out and sign in again then trek all the way back and down the long long hall to put the lock on. The floors were filthy and the huge rodent poison trap kept falling apart. All around will never suggest this place for storage. The ceilings in the units are all exposed nails and spray insulation with a flap of plastic over about half of the unit.

Nadara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie H.  |  Premières impressions 
Évaluation :
5

I would recommend U-Haul to those needing a storage facility or any moving equipment needs. The staff was always friendly and helpful. I would like to thank Amber Orr especially, I was always greeted with a smile. Thank you. Storm Johnston

Storm J.  |  Expérience générale 
Évaluation :
3

Almost no lighting near our unit. Had to bring a flashlight to see.

Tracy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer f.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith A.  |  Expérience générale 
Évaluation :
1

The staff is great. I watched one clerk deal with a very very very obnoxious customer and towards the end not even the most experienced worker would have been able to keep their cool. But she was calm and didn't even show a hint of irritation even though we all knew it was there. My problem with this facility is the fact that for one there is no elevator to the second floor. What if you have really heavy items. There should be something in place. My second concern is the second story storages on the second floor. Climbing those rickety stairs with heavy objects is a unbelievably dangerous and unnerving task.

shawna s.  |  Premières impressions 
Évaluation :
5

Super friendly

christopher m.  |  Premières impressions 
Évaluation :
5

Very friendly, helpful, & fast check in . & return of equipment. Definitely would recommend them.

CRAIG L.  |  Premières impressions 
Évaluation :
3

Almost impossible to reach by phone. Not very helpful staff. Nothing but problems with access codes and things because people didn't bother to set me up properly. My storage unit leaked and the resolution was to use tape to hold the sagging insulation material up.

Kennedy M.  |  Expérience générale 
Évaluation :
5

Was only there 3 months but everyone I had contact with were very respectful and professional. Would definitely recommend.

vicki b.  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. Was a very quick process to rent a unit.

heather w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry N.  |  Expérience générale 
Évaluation :
5

They were very helpful with everything and very polite thank you

ray v.  |  Premières impressions 
Évaluation :
4

Friendly service. Thank you

Amir M R F.  |  Expérience générale 
Évaluation :
5

I will only do business with them

Kelli S.  |  Expérience générale 
Évaluation :
5

We needed to temporarily store some extra furniture and found just the right place at UHaul. Great staff, easy access and it was clean.

STANLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna o.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith L.  |  Expérience générale 
Évaluation :
5

Very friendly and flexible

Brayden D.  |  Premières impressions 
Évaluation :
5

na

TERESA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L.  |  Expérience générale 
Évaluation :
5

thanks for letting me use your facility to store my stuff while I was in the moving transition. Thank you for helping move my stuff from one unit to another I really appreciate it...

craig w.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cheyanna S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ed b.  |  Expérience générale 
Évaluation :
5

Helpful staff

Josh R.  |  Expérience générale 
Évaluation :
2

The check-in/check-out system using the card is really a pain. There's also homeless people in the buildings with their stuff everywhere. I moved my stuff to Iron Gate Storage which is way better.

steven g.  |  Expérience générale 
Évaluation :
5

Thank you for all your help with me getting me a bigger storage unit & using a truck to move it I really appreciate it very much....You guys Rock!!! Thank you again!!!

craig w.  |  Premières impressions 
Évaluation :
5

Very honest and respectful!

amanda r.  |  Premières impressions 
Évaluation :
5

.

Dawndi M.  |  Expérience générale 
Évaluation :
5

I found most of the staff friendly, helpful, and polite. I have been a customer off and on for 30 years, and under Amber's supervision at U Haul , I have never had a single reason to complain.

BILL C.  |  Expérience générale 
Évaluation :
5

Thank you for leaving the lock inside the unit!

Joseph W.  |  Online Move In 
Évaluation :
4

Everything was fine.

Alan S.  |  Expérience générale 
Évaluation :
5

The best u haul in town..no matter how busy, you recognize each person. Your help is forever grateful in making my transition so easy...thank you.

raynelle s.  |  Expérience générale 
Évaluation :
5

No matter how busy, you make each person feel appreciated and welcomed. My needs were on your radar, I called everyday for a larger unit..and rec'd notice in between my calls. Happy new year to us

raynelle s.  |  Premières impressions 
Évaluation :
5

Worked well for us! Thank you!

lynn d.  |  Expérience générale 
Évaluation :
4

Staff were quick to help. Thank u.

James W.  |  Premières impressions 
Évaluation :
5

Very helpful in person, as well as when I called. Each staff member had the answer I was looking for, and I spoke with I believe 3 or 4 different ones. Very happy customer, Renee McBride

renee m.  |  Expérience générale 
Évaluation :
4

great place to store stuff & what not but the price I could not afford anymore

CRAIG W.  |  Expérience générale 
Évaluation :
4

It was good!

donald b.  |  Expérience générale 
Évaluation :
5

Outstanding! Very professional, courteous and helpful! Extremely willl run site. Thank you for your support! S. Noce

Steven N.  |  Expérience générale 
Évaluation :
3

The facility was super clean an taken care of but the employee that I worked with had sour attitude. I just suggest bringing up better customer service and stress it to all employees.

dani b.  |  Premières impressions 
Évaluation :
4

*

Pamela M.  |  Expérience générale 
Évaluation :
4

Nice an friendly

terry c.  |  Expérience générale 
Évaluation :
4

Hallways were automatic lighting but the lights would go out while I was working inside my space and I would be in the dark until I went out in the hallway and triggered the auto switch. Not safe.

barbara p.  |  Expérience générale 
Évaluation :
5

I have rented a space from them twice in the last 2 years and have never had any problems with them.

christine b.  |  Expérience générale 
Évaluation :
5

All staff is very helpful and friendly .We will use Uhaul in any future moves or storage needs .

Michael S.  |  Expérience générale 
Évaluation :
4

While the staff and actual storage room continued to be very good, the access gate has been disabled for several weeks. This reduced security and caused inconvenience. No indication of repairs planned

Tim W.  |  Expérience générale 
Évaluation :
1

I paid rent for 10 years, all the rate hikes, paid the ridiculous late fees when i was late. In all over $6 000 and they wouldn't refund my July 2019 rent when we moved out on the 1st.. FU uhaul!!!

BRYAN B.  |  Expérience générale 
Évaluation :
5

Thank you for your wonderful service. We were very pleased with our units.

samuel p.  |  Expérience générale 
Évaluation :
2

I think if someone emails you that you should email back I told you when I could pay and you still charged me the 20 fee so instead of paying 29,95 I had to pay 49,95 so I packed my stuff up and left

tasha u.  |  Expérience générale 
Évaluation :
5

I've had this storage unit for many years, and have had a very good experience every time I've go e to the site. Thank you for taking care of our storage needs.

cynthia g.  |  Expérience générale 
Évaluation :
5

U~haul is great!

JANICE C.  |  Expérience générale 
Évaluation :
5

the staff has been exceptionally helpful no matter what I have been asking. I have recommended them to several others

Gretchen P.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful. We had an at ease travel. Made everything great!

Patricia C.  |  Premières impressions 
Évaluation :
5

Customer service representatives top notch/ in helping me understand everything they r quality 10 employees/ prices excellent and affordable thank you

charlotte p.  |  Premières impressions 
Évaluation :
5

very professional!!!!!

James H.  |  Expérience générale 
Évaluation :
4

Take cared of my every needs

Javier R.  |  Expérience générale 
Évaluation :
1

They will raise your rates every 6 months until you are forced to close the account. I asked 3 times in 2017 to have due date changed. Eventually told process was so complicated that manager refused.

adam s.  |  Expérience générale 
Évaluation :
5

Everything was good, friendly, helpful staff no problems.

Steve M.  |  Expérience générale 
Évaluation :
5

They are always very helpful.

RHONDA G.  |  Premières impressions 
Évaluation :
5

The staff and services at this location are amazing. They go above and beyond! Thank you for the many years of professional & caring services, it has truly been appreciated

RHONDA I.  |  Expérience générale 
Évaluation :
5

Where very helpful

jeremiah w.  |  Expérience générale 
Évaluation :
2

My box arrived from Denver split out at the back bottom corner and no one why? Asked if maybe it had been dropped? "No it wasn't dropped". Then why is it splitting? "We don't know". Ugh!!

Christine W.  |  Expérience générale 
Évaluation :
5

Everything great no problems.

Steve M.  |  Premières impressions 
Évaluation :
5

Our unit got broken into, and amber was amazing. The staff was trained, sympathetic, and understanding. They went above and beyond to help us out.

Alexa shyann M.  |  Expérience générale 
Évaluation :
5

Very helpful and great customer service

kimberly b.  |  Premières impressions 
Évaluation :
3

I would give the facility an excellent rating except for the homeless hanging around. It was explained to me they could be there during open hours, but it's still a very uncomfortable feeling.

lynda c.  |  Expérience générale 
Évaluation :
4

Everything was great! 15 years of service and no issues!

ROBERT T.  |  Expérience générale 
Évaluation :
5

Amber is the best ever!

Todd L.  |  Expérience générale 
Évaluation :
4

largest in area, convenient location and easy entrance access.

daniel b.  |  Expérience générale 
Évaluation :
5

The ladies that came up from Vancouver were amazing! Kind and flexible! Can park on a dime and always cheerful!

Ginny K.  |  Expérience générale 
Évaluation :
4

At the Longview UHaul, I encountered specific problems with the morning cleaner, which have been documented. However, the mgmt., especially Amber, were very responsive and treated me very well.

Robert P.  |  Expérience générale 
Évaluation :
5

I used the UBoxes, meeting my needs well. The ladies who delivered, picked up and moved them were exceptional. They were kind, flexible, great at parking the boxes in the smallest space! Great!!

Ginny K.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. I've used this facility once or twice before and have always found the facility clean and well maintained. Staff is courteous, friendly and professional.

KRISTINE M.  |  Expérience générale 
Évaluation :
1

Overpriced. Employees saw me as a burden.

scott s.  |  Expérience générale 
Évaluation :
5

Thanks for a great experience!

rob b.  |  Expérience générale 
Évaluation :
5

Everyone very nice and friendly and helpful when I needed any help thanks to each one of you

PEGGY G.  |  Expérience générale 
Évaluation :
5

Your truck/fork lift delivery team is the absolute best.

Ed S.  |  Expérience générale 
Évaluation :
5

Great experience on both ends. Agents very nice many thanks to Joseph Lynnwood and CJ in Longview. Ive always used UHaul and will be a loyal customer for life. Sincerely, Steve P.

steve p.  |  Réservation 
Évaluation :
3

Great deal of confusion in your organization had someone show up to pick up before I was ready even though I had spoken to several representatives clearly sating that I would notify when I was done.

Fred W.  |  Expérience générale 
Évaluation :
4

Staff was very helpful. Convient location. Affordable units

PHILIP D.  |  Expérience générale 
Évaluation :
5

The pods were awesome!

Eric C.  |  Expérience générale 
Évaluation :
5

Ii was very pleased with both the staff and the facility

raymond l.  |  Expérience générale 
Évaluation :
5

A bit spendy for the 5x5x8 but everything else was perfect. Merci. ☺️

tracy h.  |  Expérience générale 
Évaluation :
5

Staff at Uhaul of Longview (Oregon Way) is always friendly and helpful!

Edna H.  |  Expérience générale 
Évaluation :
5

Very friendly will miss having a storage

jasmine t.  |  Expérience générale 
Évaluation :
5

I never visited the Longview storage facility; I had the u-box delivered straight to my home. Serve was great!

sarah h.  |  Expérience générale 
Évaluation :
5

Excellent

renee j.  |  Expérience générale 
Évaluation :
5

Very accommodating on short notice. Road Side assistance (Carl's Towing) was speedy and friendly.

Caleena P.  |  Réservation 
Évaluation :
2

I was out of the storage on the July 8th and I was there and checked out and they really didn't and I was payed ahead and the person that waited on me didn't check me out you owe me money

mary g.  |  Expérience générale 
Évaluation :
5

This is an exceptional UHaul facility!!

lauren j.  |  Expérience générale 
Évaluation :
1

Horrible guest service and treatment over the telephone. Customer service representatives on the corporate level helped out a bunch though. Though I did get charged for a furniture dolly. Never got.

John W.  |  Réservation 
Évaluation :
2

It was very stressful and unorganized. I don't have enough room in this box to give you a detailed description of everything that went wrong, which makes me feel like you don't care about my feedback.

Shannon M.  |  Expérience générale 
Évaluation :
5

Great device

LAURIE D.  |  Expérience générale 
Évaluation :
4

A little disconcerting to have rates increased two times in 6 months. I understand the issue, however should have considered when increasing the rate the first time.

kathy b.  |  Expérience générale 
Évaluation :
5

Will be returning to rent trailer to complete our move from California. You giys have been wonderful.

lewis r.  |  Expérience générale 
Évaluation :
5

Staff was great. Service was above the norm. Will use again.

kenneth h.  |  Expérience générale 
Évaluation :
5

The staff I dealt with was courteous and friendly. I would recommend it to any one seeking storage.

patsey kay h.  |  Expérience générale 
Évaluation :
3

The reservation line sent me to the wrong location for the truck and the storage unit. The hours for storage between locations differed significantly. Closing at 7 or 8 pm is too early for storage.

Karen S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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