Darlene Crisman was very accommodating and helpful. All the staff was great!Lyn F. | Expérience générale
Customer Reviews for U-Haul Storage of Loveland
Pour nous contacter
Loveland, CO 80538
(North of hwy 287 on Lincoln)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Quick return process, the owner was nice. Parking at this location is an issue however.Heather Y.
Le client n'a pas laissé de commentaire.Debra A. | Premières impressions
Have a checklist of what someone needs in terms of car attachments for a trailer on your website. So people are not surprised by the â€œoh you also need these thingsâ€. Other than that I felt well-taken care of and confident.Corina Y.
Darlene Criswell is a darling, her patient and kind guidance really eased the process of moving. Thank You.Ana H. | Premières impressions
Le client n'a pas laissé de commentaire.Craig s. | Expérience générale
Le client n'a pas laissé de commentaire.Aubry R. | Expérience générale
Quickest, easiest rental ever.Edwin E.
Requiring a return with a full tank of fuel is much easier to figure out rather than 5/8ths on a gauge marked in quarters.Judson R.
Pickup went fine, agent friendly and knowledgable. Dropoff was a couple hours late, after hours, in dark. There should be better lighting at this location for after hours drop-off. Billing has been confusing, it seems charges on my card keeping adding up.John S.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.Jeanette S.
Thank you for working with me getting the truck this weekend! Much appreciated!Sarah M.
I've used this location before. The proprietor is always friendly and helpful. The band I've had occasion to rent have been clean, well-running, and this past rental van was even equipped with a back-up camera. Would recommend this facility !LISA L.
Very friendly manager.Kevin C.
Le client n'a pas laissé de commentaire.Emily N.
The truck smelled of smoke when I got in. Though there were many dinks on the vehicle that were clearly never going to be repaired and I paid for the insurance, I was charged $150 for the small scratch that we didn't do. Not cool. If you're going to charge me, you should repair it, not just charge to make more $Kathy T.
Le client n'a pas laissé de commentaire.Michael F.
The staff was always friendly, professional, and helpful every time I had to talk to them.Brandie O.
Well the last 2 time I have rented a truck throw u~ Haul.I pay the money that you tell me. Then o trun my n the truck the next day. Everything's fine. And with out worming you charger my account that me ch more. I do promise you all one things I will never never use y'all againDianne E.
Le client n'a pas laissé de commentaire.Ronald H.
Le client n'a pas laissé de commentaire.Jennifer W.
I filled the truck with fuel past the line it was on when I picked it up and was still charged for an incomplete refill. Pretty sure the people at this location are skimming money off people by lying and saying the trucks are short a few gallons when returned.Ryan B.
Le client n'a pas laissé de commentaire.oscar R.
Le client n'a pas laissé de commentaire.Christine K.
Le client n'a pas laissé de commentaire.Elias K.
Wry helpful staff. Very polite and personable.James H. | Premières impressions
Bridget was AWESOME when I visited on Fri. 4-1 to empty my storage unit. She went above and beyond helping me access the narrow driving lane with the 26' rental truck I had. She even arranged some further help moving some of my items. A BIG thank you to Bridget. Darlene is also great, she was always warm and friendly and very helpful answering questions I had during my rental period. This location is in great hands!!WILLIAM A. | Expérience générale
The van was ready when scheduled with a fast pick up. I only had to insert my credit card after booking online. Darlene was polite and efficient. Pretty good price for the rental which was clean and well maintained. A very good experience. A 5 out of 5 in my book!Mitchell R.
No concernsKathryn D.
Le client n'a pas laissé de commentaire.MICHAEL C. | Expérience générale
Darlene was very helpful and accommodating when I needed extra storage for my things. She was super friendly, professional, and helpfulMonica D. | Expérience générale
Darlene was very friendly, efficient, and helpfulwith the check in. The other fellow, whose name I can’t remember, made sure we knew how to entervand leave and met us at the unit to open it and make sure we understood how to use and close it.Donal W. | Premières impressions
Le client n'a pas laissé de commentaire.ALONZO G. | Expérience générale
No suggestions for improvements, just wanted to say the woman I dealt with was extremely professional and pleasant. I enjoyed talking to her.Tim M.
Friendly professional staffDeanna N.
The whole experience was smooth and quick. Darlene is the best!Glen S.
MerciDevin V. | Expérience générale
Le client n'a pas laissé de commentaire.Rodney K.
Le client n'a pas laissé de commentaire.RANDY D. | Expérience générale
Le client n'a pas laissé de commentaire.Lynne T.
My family and their families use this location for all our storage needs in Colorado!gerald h. | Expérience générale
Darlene is awesomeBridget G.
Le client n'a pas laissé de commentaire.Monica D. | Premières impressions
Nicest staff!Denise Y. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick F.
Le client n'a pas laissé de commentaire.PENNY KATHLEEN B. | Premières impressions
Great service and 100 % complete - thank youMitchell S.
The employee working at the loveland location was extreamly nice and kind and very helpful.Ashley M. | Expérience générale
Loved the location and Darlene was great! I was very frustrated with the online return process though. Either the website doesn't work, the internet doesn't work, and the process is too lengthy. I also thought the mileage fees were very high and that mileage shouldn't count until after 20 miles or some variation of free mileageJacob T.
Le client n'a pas laissé de commentaire.Shawn M.
Le client n'a pas laissé de commentaire.Garrett J.
I just would like to say the Manager Darlin I believe that is her name. She is such a great Manager you have to run your storage. Tons of KUDOS FOR HER!!! Keep up your good job!!!! Naomi AraizaGilbert A. | Expérience générale
Great people to work with. Very secure facility. I would use again in the future.MELVIN P. | Expérience générale
Le client n'a pas laissé de commentaire.Gary M. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.KERI C.
Only average from the standpoint the entrance /exit is the same and very tight as are the turn areas at each end. When driving a large truck with a trailer it is tricky getting around and even more so when you have others doing the same or having other rental Uhaul trucks sitting in the way.Jessica C. | Premières impressions
Le client n'a pas laissé de commentaire.Emily F. | Expérience générale
Darlene does a good job. .Daniel M. | Premières impressions
Le client n'a pas laissé de commentaire.Tracie T. | Premières impressions
Le client n'a pas laissé de commentaire.Jimmy N.
Le client n'a pas laissé de commentaire.Kristin R.
The lady that runs this location is extremely rude. We were in fact late with the return of the truck. I've had 2 back surgeries and simply wasn't able to get truck back in time. Friday was just too cold. Instead of calling and asking what was going on, I received 3 calls and a nasty voicemail letting me know that I was red flagged and needed to return the truck immediately. I was then more than double charged for being 4 hours late. I will be letting everyone I know not to use this location!Leighton F.
Le client n'a pas laissé de commentaire.Stephen G.
It was very confusing on where to take/Park the Uhaul when returning it. There is no parking in front of the Uhaul location so I had to park in a random parking lot next door and walk over. Maybe add additional parking or signage as to where to take the Uhaul upon return?Aaron R.
Darlene is awesome, as was the gal late in the day! Very friendly & helpful.Teresa L.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.ANTHONY G.
Le client n'a pas laissé de commentaire.Jerome H.
Le client n'a pas laissé de commentaire.Alexander C.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Alexandria T.
Le client n'a pas laissé de commentaire.Joshua H.
Le client n'a pas laissé de commentaire.Nicholas S. | Expérience générale
Le client n'a pas laissé de commentaire.Devan W.
Le client n'a pas laissé de commentaire.Lori W. | Premières impressions
Le client n'a pas laissé de commentaire.Mark W. | Expérience générale
Le client n'a pas laissé de commentaire.Ted L.
Le client n'a pas laissé de commentaire.JAY M.
Le client n'a pas laissé de commentaire.LORI M. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory Francis M.
It's kinda hard to have the work schedule I have and be able to get your belongings into storage with the hours, but they are friendly and helped me and they didn't have too. I appreciate it a lot.Franklin m. | Premières impressions
Darlene was amazing. She was very flexible with us as we were having some issues with our lending agency. U-Haul has consistently been tremendous to work with.Ronald T. | Expérience générale
I have been very pleased with this facility. Thank You .PAMELA B. | Expérience générale
More friendly and helpfulTeagan G.
Thankyou for making the move in breeze!Kerrie T. | Online Move In
Picking up the truck was easy. Darlene was very helpful and answered my questions. My only nitpick is that the windshield had been wiped but was hazy so I had to redo it. The truck was easy to drive with better handling than expected. No problems.David P.
Love that it was offered onlineHeather H. | Online Move In
The Uhaul employee was very friendly and helpful in helping to arrange my truck. Also the Rock Star moving company I had through you guys did an awesome job. They were efficient, careful, and personable. All of this helped my move go so much smoother. Merci.LAUREN M.
Le client n'a pas laissé de commentaire.Joshua A. | Expérience générale
Love Darlene 👍Elizabeth L.
Le client n'a pas laissé de commentaire.Andrea B.
Le client n'a pas laissé de commentaire.Shellie H.
Le client n'a pas laissé de commentaire.Farrell B.
Le client n'a pas laissé de commentaire.Nancy W.
Le client n'a pas laissé de commentaire.DARYL F.
The videos are very useful and should be mandatory to watch. The only problem I had was with the combination lock on the key lockbox. It did not release multiple times when I tried it. It was sticking for some reason. Finally released after about 5 tries. Might want to lubricate the combination keys and the lever that releases the lock.Ed C.
Darlene is great! Knowledgeable, friendly, intelligent and very helpful. Keep her!!!chris M.
Friendly fast service. Very helpful.Randy B. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence D.
They were incredibly helpful where uhaul was uselessRANDALL P.
Darlene is fantastic!LuAnne R.
Came in. Didnt have a reservation. Needed a truck short notice. The staff got me set up with a truck. In just ten minutes. Awsome.Daven E.
Le client n'a pas laissé de commentaire.Scott P.
Working with the manager Darlene was was great, she's a good personJamie S. | Expérience générale
Darlene was very helpful and friendly!!HAROLD P.
Le client n'a pas laissé de commentaire.Samantha O.
Le client n'a pas laissé de commentaire.GARY W.
Well done on U-Haul's end.Ted S.
Le client n'a pas laissé de commentaire.TAYLOR W. | Expérience générale
Le client n'a pas laissé de commentaire.Susan I. | Premières impressions
Le client n'a pas laissé de commentaire.Whitney M.
Excellent experience! All was great!jeff w. | Expérience générale
The customer service representative was extremely knowledgeable and helpful.henry S.
I love the office ladies. They are very helpful an detailed and throuough.Juliette B. | Expérience générale
Originally picked the wrong size unit. Was super easy to switch me over to a larger one. She was friendly and very helpful. Definitely recommend!David R. | Online Move In
Le client n'a pas laissé de commentaire.Brandie O. | Premières impressions
The people that own and work at the unit I rented are super nice and helpful but uhaul policy’s suckAlex E. | Expérience générale
Owner was very helpful in working out a last minute change in size for me. thanksMichelle W. | Expérience générale
Darlene was great.tom M.
The lady was very helpful and very friendly! To my surprise, I got my first month free! She was very informative and helped me find the nearest drop off location for my uhaul truck.Ashton D. | Premières impressions
Upon arriving to the storage facility at 4:10pm, after a 16 hour drive from Corpus Christi, Tx, the employee said "you know that we close at 5?" I proceeded to tell him "I have a reservation, do I have access after 5?" He said "yes, but it will be $5 extra." In addition, the storage unit door was jammed and could not be shut easily. It took some extra time and energy figuring out a way to make it work. Also, we were unable to leave our 12'x 6' uhaul trailer there due to lack of space.James F. | Premières impressions
The gentleman who helped us when picking up the box van was extremely helpful and courteous.Thomas B.
Le client n'a pas laissé de commentaire.Shaun C.
Very nice people!Claire L.
Smooth easy transaction. Staff was really friendly and informative. I appreciate it! Will use again when I need.Michael D.
It was great, no complaintsDiane M.
We have been with them for four years and especially in the hard times they worked with us so we didn't loose our things.Bryan H.
Drop off area is way too small.Taylor H.
Darlene did a great job! Check-out and check-in were a breeze!Dale G.
Le client n'a pas laissé de commentaire.Rebecca R. | Expérience générale
Le client n'a pas laissé de commentaire.Taylor J. | Expérience générale
Le client n'a pas laissé de commentaire.Brandie O. | Expérience générale
I rented a van very nice but they're not 19,95 they charge for mileage so that 19,95 van cost you about $70 for 4 hours got the job done though gratefulCheryl C.
I was disappointed that a van was not available at a store closer to me but Darlene's friendliness and great customer service made driving to this location A-OK!DIANE W.
Le client n'a pas laissé de commentaire.Mary B.
I just got a small storage unit last minute and it fit all my stuff nicely and I only needed it for a month. I believe they keep Rodent traps in the storage units so that no critters try and get to your stuff. Since the storage unit is a monthly payment and I was in the storage unit for a month and one day they let me off the hook for the one extra day I was there which I appreciated. The staff is friendly and I recommend if you need a storage unit to go with uhaul.Cassidey H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark B.
Nice and courteousLarry M. | Premières impressions
Darlene is a super-star! She is so helpful and professional I cannot think of a better customer experience I have ever had.Holly H. | Expérience générale
Le client n'a pas laissé de commentaire.William F. | Expérience générale
Location looks great from the street. Well maintained and attractive.Brian W.
I always use this location because the staff is friendly and helpful.Linda N.
I don't have any complaints about this location. The lady was polite and helped me in every way possible.CURTIS R.
There is no parking for personal vehicles.Erica V.
They were my THIRD attempt at renting a van through you, and they were the only location that came through. I also attempted to rent through: 120 N College - CANCELED 6601 S College - RESERVATION was 12 hours late For a service that is supposed to make it easier to rent, it was ridiculously difficult. Though the Lincoln Ave location had nothing wrong, and they were able to fulfill my reservation, I will never use the service again.Brenna F.
Le client n'a pas laissé de commentaire.Beth R.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.JIM J. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah C.
Le client n'a pas laissé de commentaire.Kurt W. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew B.
Everything was great! The Cargo van I was lucky enough to get was brand new and did fabulous on gas. Great experience!JESSICA P.
Darlene was very helpful eventhough I was moving and totally grumpy. Thanks Darlene!Holly H. | Premières impressions
Le client n'a pas laissé de commentaire.Dale G.
Le client n'a pas laissé de commentaire.Travis L. | Premières impressions
Le client n'a pas laissé de commentaire.TAYLOR W. | Premières impressions
Le client n'a pas laissé de commentaire.Clayton W. | Expérience générale
Le client n'a pas laissé de commentaire.laura m. | Premières impressions
We've had to secure storage units at least 5 different times in different locations and this was one of the best and easiest experiences. We also rented their 15 ft moving truck twice - so convenient! We credit our positive experience to Darlene entirely. She is the best - relaxed, personable and always cheery. Thank you Darlene!Roger A. | Expérience générale
The ladies were very kind and helpful. I would rent from them again if the occasion arises. Merci.Leona W. | Expérience générale
Le client n'a pas laissé de commentaire.Michael F. | Expérience générale
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Le client n'a pas laissé de commentaire.RACHEL R. | Premières impressions
Thank you for providing the excellent service and clean well taken care of facilityDouglas K. | Premières impressions
Le client n'a pas laissé de commentaire.Nick A. | Expérience générale
This location is fantastic! Wish I could rate it over 5 stars, highly recommended to use them.Cathy M. | Expérience générale
Le client n'a pas laissé de commentaire.Enrique a. | Expérience générale
Le client n'a pas laissé de commentaire.Maurice B. | Expérience générale
Thank you for keeping my storage items safe over the last 2 years! Great service and staff!Ellen B. | Expérience générale
Incredibly helpful, they went above and beyound to ensure my happiness.Stephen O. | Premières impressions
The staff, ESPECIALLY Bridget! are the Best!! Thank you for making a very stressful time easier for us! We really appreciate you Bridget!! Thank you!!LuAnne R. | Premières impressions
Le client n'a pas laissé de commentaire.William E. | Expérience générale
Respectful staff, and a nice location. 👍👌Jamie S. | Premières impressions
Darlene was wonderful. She spent at least an hour helping us get our situation resolved. We were complicated customers and we couldn't have hoped for a smoother experience.Bobbie H. | Premières impressions
Le client n'a pas laissé de commentaire.Brandie O. | Premières impressions
Wonderful customer service at all times.jennie B. | Expérience générale
Very well run storage facility!! Always kept very clean! Thank You so much. I am very happy!!!Gene S. | Premières impressions
Darlene the manager had been great and I had my storage until for 18 months!! Very nice facility and great staff highly recommend!!!susan p. | Expérience générale
The facility is fine.Colton B. | Premières impressions
Le client n'a pas laissé de commentaire.Kurt W. | Premières impressions
Everything and everyone at the facility were great. ThanksLloyd B. | Expérience générale
Le client n'a pas laissé de commentaire.Steven B. | Expérience générale
Parking in front of the office wasn't great.Michael J. | Expérience générale
Le client n'a pas laissé de commentaire.gail p. | Expérience générale
Very nice polite and helpful staff clean and very secured placemia c. | Expérience générale
Darlene Criswell was extremely helpful and friendly. Thank you for your help Darlene , while we were moving. The IveysClark I. | Premières impressions
Darlene was really great and helpfultroy h. | Premières impressions
The sign-up was easy, staff is helpful and friendly, and the unit was clean. Que demander de plus?Lloyd B. | Premières impressions
Le client n'a pas laissé de commentaire.drew g. | Expérience générale
Darlene was tremendousRobert m. | Expérience générale
Bridgette at this site is awful. She is rude and snippy. The office is dirty and messy. She deals with the public. There is no reason to be rude and hateful.Charsise L. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Premières impressions
Le client n'a pas laissé de commentaire.Ricardo E. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa B. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara M. | Premières impressions
Le client n'a pas laissé de commentaire.sherry b. | Premières impressions
Everyone was very friendly and helpful.BRIAN S. | Expérience générale
I can't say enough great things about the staff. They were always friendly and helpful. Bridget and Darlene were so personable and I would recommend to any and all people to use this facility.Vicki k. | Expérience générale
Great and helpful staff—always! 10/10Matthew D. | Expérience générale
The owner in Loveland was very accommodating and professional. Enjoyed working with herJames M. | Premières impressions
Amazing staffBob N. | Premières impressions
I had placed my entire home in a unit in 2008 after a horrible divorce. Took me 12 years to come from Texas to finally retrieve my items. Darlene made this process a little less painful with her awesome above and beyond customer service!RACHEL M. | Expérience générale
The owner was amazing!!! She was so helpful and easy to work with! Would recommend to anyone 1 000 %Nikolai G. | Premières impressions
Le client n'a pas laissé de commentaire.William E. | Premières impressions
Both ladies I worked with were very nice and helpful.Daniel A. | Expérience générale
Le client n'a pas laissé de commentaire.Wanda B. | Premières impressions
Le client n'a pas laissé de commentaire.Adam B. | Expérience générale
Darlene was incredibly helpful, trouble-shooting for me during a stressful move. I'd say she went the extra mile and I really appreciate it. She was professional but friendly. I also had helpful service from the other staff.Marianne D. | Expérience générale
Le client n'a pas laissé de commentaire.Brad T. | Expérience générale
Didn’t think it was fair I checked out three days after my due date and got charge for the whole monthfrank s. | Expérience générale
Quick and efficientRick S. | Premières impressions
The staff working there are great, especially the lady in the front office.daniel p. | Expérience générale
Le client n'a pas laissé de commentaire.David T. | Expérience générale
Le client n'a pas laissé de commentaire.Linda N. | Expérience générale
Darlene, the General Manager in Loveland, Colorado was very professional, knowledgeable, helpful and genuinely patient and kind. She answered all of my questions with a smile. Highly recommend! Jake Athens, GeorgiaJAKE G. | Premières impressions
Darlene was so helpful, an effective trouble-shooter and problem solver.Marianne D. | Premières impressions
Darlene was extended helpful.Kristi W. | Premières impressions
The two ladies I had the pleasure of dealing with were very kind and helpful!Kyler C. | Expérience générale
Staff was extremely helpful and friendly! They helped take the stress off of me during my moving experience.Katlyn V. | Expérience générale
Everyone was courteous, helpful, and respectful. I am also great full for the free usage I was awarded for being a customer of u-haul. I will continue to use u-haul in the near future Thank you very much R. GarciaRichard G. | Expérience générale
Le client n'a pas laissé de commentaire.MARTIN B. | Expérience générale
Le client n'a pas laissé de commentaire.Angela J. | Premières impressions
Loved it will use it again if neededtim c. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher B. | Expérience générale
Staff was sympathetic to my unusual circumstances but didn't offer help as I had anticipated.Angie S. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly D. | Expérience générale