Customer Reviews for U-Haul Storage of Lynnwood

4926 évaluations

19130 Hwy 99   Lynnwood, WA 98036
(**Limited on site Parking**)

(425) 775-3619

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(425) 775-3619

19130 Hwy 99
Lynnwood, WA 98036
(**Limited on site Parking**)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easy and fast check in and out. Made the day go smoothly. Merci

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Easy online reservation, quick check out and faster check in. Staff was pleasant and knowledgeable.

Michelle R. 
Évaluation :
4

As a customer, I would like to be able to communicate directly with the location regarding my reservation vs being redirected to the main U Haul customer service.

Alison A. 
Évaluation :
5

Issah is a great manager. Always clear in answering questions. Understanding when I had an issue

JUDITH V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN L. 
Évaluation :
5

Friendly staff quick service

DEEPIKA B. 
Évaluation :
3

Good customer service

MATT DOUGLAS E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
2

Did not get a dolly. Rude service. Could not provide a truck for an hour due to a server issue and cost us money/ extra time.

BEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

I was on hold for a significant period of time while I was arranging a location for dropping the truck off near me at end of one-way rental.

MICHAEL ANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

the guy s were great..

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
5

This is the ONLY Uhaul location we deal with unless absolutely necessary. Equipment is always first rate, the team is pleasant, professional, and helpful, etc. Were I running the company, this location would be one I'd be especially proud of.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY GEORGE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRYSHA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC ARIEL SOLI S. 
Évaluation :
3

Charge issues started here - but Surprise AZ - could not understand paperwork, or there own computer system to help remedy the questions.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
3

Equipment was excellent - new and clean. Staff seemed bothered to provide standard customer service (like checking me in and explaining the after hours return process). I had done everything online, including photos of license, so it was curious that he was so annoyed. Chastised me for being later than I planned, but moves have lots of moving pieces and it can't be unusual to be running off schedule.

Rose-Anne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john T. 
Évaluation :
2

I drove 34 miles and put in 5 gallons of gas before I left the truck. It had more gas then when I took it and they still charged me 2 gallons! The app had issues using the GPS when I took it back too. Dont use Lynnwood uhaul as they will steal from you!

CHARLES H. 
Évaluation :
5

The guys were amazing!

Monique B. 
Évaluation :
5

I read lots of reviews and was happy with the experience.

Monique B. 
Évaluation :
5

The dolly became unsecured during travel; it looked like the wing nut wasn't clamped down correctly. This could have been a hazard and added cost; luckily I wasn't charged and none of my things were damaged as a result. Otherwise, the shop fulfilled their reservation guarantee after I couldn't rent the truck I needed the first time [due to a electronic outage], and the equipment worked fine.

Frank J. 
Évaluation :
5

Employees were great, but rig brakes were noisy and felt strange (i'm used to driving an rv and trucks, not the same), and the check engine light was on (employees warned me of this). We didn't have problems with the truck, but it was concerning.

Letitia T. 
Évaluation :
5

I ALWAYS have a great experience renting trucks at this location! Staff is very helpful and friendly!

Geovanny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Great service by the staff. Fast and easy.

Clinton Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
1

trash ass customer service. Doesn't honor reservations. If I hadn't gotten the dealership to let me return the first CRV, I would have been absolutely screwed on the day of my reservation if the parts didn't come in time. Which these folks have no interest in saying it would do. Despite the word reservation meaning reservation.

SANE N. 
Évaluation :
4

William was helpful as was the other worker (sorry I can't recall his name.) They were both efficient while friendly and engaging and seemed to enjoy their work.

Ann E. 
Évaluation :
1

The employee was rude, we felt he was not professional, and we were not worth his time. The truck was dirty, you couldn't even see out of the window. We had to clean it. He didn't go over the truck to make sure it was clean.

MICHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARA L V. 
Évaluation :
4

Mentene the good job

Nzundo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Good service at the beginning and at the end thank you

SABRINA MARIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhett P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARA M. 
Évaluation :
4

Personnel amical

Mary P. 
Évaluation :
5

Better cleaning of the truck...wipe down the interior touch surfaces.

Kerri K. 
Évaluation :
5

Staff was friendly, fast and thorough.

Martin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOVA MERCEDES E. 
Évaluation :
5

It was great

DAVID A. 
Évaluation :
4

Ecton was very helpful.

DAVE B. 
Évaluation :
5

Great service as always. I've been coming here for years.

MARA L V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney H. 
Évaluation :
5

The entire process went very smoothly.

ANGELINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY C. 
Évaluation :
4

Just what I was looking for....and it delivered....

CLIFTON ALLEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill C. 
Évaluation :
5

Nothing - I just want to say this location and all the employees working there are very much about customer service. Hats off to the team working Friday Morning and to the team working Sunday afternoon.

GEOFFREY J. 
Évaluation :
5

We've rented UHaul trucks and have been involved with family members doing the same more times than your records will show (via different family names) for decades. I have 'talked up' the unique UHaul business model to friends and relatives. How many UHaul storage units have we happily rented over the years, including 5 years in north Lynnwood, WA we just moved out of 6 months ago under my wife's name: Lynnette Davis. This truck rental was our final move out of the Seatte area after selling our home, thus my stressed daily calls to various UHaul locations given to me and people... to make sure all was good. Nothing was ever 'for sure' good however, and when moving your home, that's not good. A voicemail from UHaul on my phone we couldn't understand from a worn out UHaul crap phone or battery finally led me to a different location for pickup who admitted "we have no trucks in stock, you'd better call the 206 area code call center"... About 18 hours from our booked pickup time. Does anyone at UHaul know what it's like to be on hold for 30 minutes? Three times? I was told I could get the one way 15' truck in Bellingham if I wanted to. Google Map Edmonds, WA to Bellingham, WA then back to see what that 'offer' ment one week after my reservation. In anger, we forced our way onto Shane (Shaun?) at the Lynnwood, WA store who called 'Harley' at the call center who fixed all issues and made things right. Our move went well and I've waited a few days to respond to cool my angers. Those two went the distance for us. My wife, after all these years with UHaul storage units and rental trucks is still pissed, however. Kevin Davis

KEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OZELL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD B. 
Évaluation :
3

We were told our order would be guaranteed on March 27th. It wasn't there untill April 2nd at 2pm even though we called the night before to make an appointment to pick up the container at 7 am and was told that would be fine. We called twice about getting insurance after we had to cancel our renters insurance and no one returned our calls from the location in waukee iowa where it was stored. Although customer service reps were polite the whole thing was a mess we had broken items in our container and would never recommend uhaul to anyone in general not just the lynnwood location. We had a great experience with the fork lift operator at lynnwood uhaul. All the problems we had weren't this locations fault.

JAIME M. 
Évaluation :
5

The staff was quite rude and I felt unwelcomed. I wouldn't recommend this location to others

Boram K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee R. 
Évaluation :
5

The U-Haul employee was extremely helpful and honest about the wording of what the advertisement states for truck dimensions. He was also helpful in needing to adjust the original order only to have it adjusted again. Please keep up the helpfulness.

NATHAN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
1

When picking up our trailer, we overheard the store manager talking to a customer and extremely derogatory manner. The gentleman was Asian, and he had a hard time understanding the employee. The employee, the manager then start talking to him as if he was stupid, not just having a hard time with the language barrier. The whole room was uncomfortable. Although it wasn't me who experienced this demeaning behavior directly, I was so appalled at how this poor man was talked to and treated that I called the corporate office to complain. I will never support a business that allows prejudicial treatment to any person. Something must be done.

kristina E. 
Évaluation :
5

Very Convenient and quick service

GAUTAMA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hojae L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERRILL B. 
Évaluation :
5

The staff was courteous and professional... checkout took maybe 5 minutes and was easy.

Keith L. 
Évaluation :
4

The check on after hours was awkward. I tried several times to use the check in service via website. It wouldn't work. I took pictures of the mileage, gas gauge and cab conditions. Called customer support and they noted my check in. After I hung up and followed their directions to deposit the key I thought maybe if I download the app and tried check in from there instead it might work since logging into my account from internet didn't. It worked. But I DON'T want to download an app that I am just going to delete again after completing checking. It should work from signing into my account. I tried 7 or 8 times that way. And then when I was using the check in process via the app, it would not let me upload the pictures I had previously taken! The app would only allow me to use my camera and take new pictures. I had already dropped the key into the key return though and the truck was locked! The app should let me upload pics that I had taken when I first arrived before even opening the app. But it doesn't. It will only allow new pictures. Moral of the story. U-Haul needs to improve its check in procedures after hours. I don't want to download an app when I should be able to log into my account and do it. And I should be able to upload pictures I had taken when I first arrived and not have to take new ones.

DANIEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lester H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERANDA M H. 
Évaluation :
1

The manager was speeding through the parking lot almost hit us and then had the audacity to ask me what I was doing. Not helpful will never rent from any uhaul again. This rental was placed in June of 2020. Why it's asking me to review it now in 2021 I don't know. But will never rent uhual again do to your Lynnwood manager again.

SAMIRA M. 
Évaluation :
5

The staff was friendly, knowledgeable, enthusiastic and efficient! They made it an excellent customer experience.

TIMOTHY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lonnie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY CATHERINE H. 
Évaluation :
5

Most friendly and professional truck rental experience I've ever had.

erich M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

I am not happy that the app did not register my photo of the odometer before I left the pick up site on 3/9/21! The truck odometer read "24,598", but the contract read "24,518". I uploaded the photo according to the instructions on the link provided. Then I saw today that it did not make a difference as I was charged for going 80 miles over the allotted 72 miles! I drove from 19130 Hwy 99 Lynnwood, WA 98036 to 19207 Meridian Ave E. Graham, WA 98338 = approx 60 miles!! Please credit back the 35,20 $. Greg White 425-263-7188

GREGORY W. 
Évaluation :
5

The staff is super friendly!

Caroline B.  |  Expérience générale 
Évaluation :
5

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

KYLE M.  |  Expérience générale 
Évaluation :
3

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Ashley P.  |  Expérience générale 
Évaluation :
5

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

KYLE M.  |  Expérience générale 
Évaluation :
4

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

David G.  |  Expérience générale 
Évaluation :
5

Excellent all around experience with our move with U-Haul.

Gordon or Carol W.  |  Expérience générale 
Évaluation :
5

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

marci c.  |  Expérience générale 
Évaluation :
5

Great help. Fast, efficient, and very helpful.

JAMES H.  |  Expérience générale 
Évaluation :
1

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

jason p.  |  Expérience générale 
Évaluation :
5

Very good customer service. Thank you!

Marks K.  |  Expérience générale 
Évaluation :
5

Supportive, efficient, helpful, courteous

CHERYL M.  |  Expérience générale 
Évaluation :
1

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away

daniel h.  |  Expérience générale 
Évaluation :
3

This is 2nd u box move. dates confirmed in emails do not match what the stores have. The employees at the uhaul sites had limited skill on the software program and had to call other sites.

Lynda F.  |  Expérience générale 
Non reviews have been submitted for this location.

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