Customer Reviews for U-Haul Storage of Manchester West

1 291 évaluations

53-71 Spencer St   Manchester, CT 06040
(Next to bowling alley)

(860) 432-9112

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(860) 432-9112

53-71 Spencer St
Manchester, CT 06040
(Next to bowling alley)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

all perfect!

TRACY D. 
Évaluation :
5

No problems here. A very friendly staff. Highly recommend if you need to rent a truck.

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIBEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

The manager was very easy to work with

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS D. 
Évaluation :
5

Angie, Maria and Pedro do a great job. Thank you!

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn F. 
Évaluation :
3

This was my first time renting a U-Haul. Manager at front desk wasn't friendly. Acted like my rental checkin process was a hassle to her. Didn't offer to come out to review the van and show me anything.. Return after hours was very difficult. When I got the van it was behind a locked gate but when I returned it that gate wouldn't open so I parked in the lot next to the rental office. I was worried though that this might be wrong but I had no one to ask. Plus the there was no signage about where to park the van after hours. The process to return through the web didn't work through my phone, camera wouldn't activate so then I downloaded the app and followed the long list of steps and instructions. Then I had such a hard time locking all the vans doors. The auto lock sound happened but not all doors would lock so I had to individually go around and use the key on each door. Maybe if staff had given me a tutorial at the beginning I wouldn't have struggled. Anyway not a great checkin or return but the van served it's purpose. Probably will choose Enterprise next time.

Abbie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN S. 
Évaluation :
5

Great rates on storage units. Great employees. I highly recommend this location. 53 Spencer St Manchester, CT 06040

CHRIS D. 
Évaluation :
5

Great staff .friendly. courteous..great job..

MICHAEL P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edwin M. 
Évaluation :
2

I placed the reservation for my 15' truck on Wednesday for Saturday. I called Friday to see if I could pick up 1 hour earlier and was told no because it was being returned just before and needed to be cleaned before I could take it. Ok. Showed up at reservation time, and staff could not find the truck. "Maria" and "Pedro" both checked the same key rack multiple times, and then each looked out the same window multiple times- each time, the keys nor the truck were not there. "Maria" finally sent "Pedro" out to look for the truck. Twice. After about 30 minutes, he was able to find a truck- not sure if it was the one that supposedly was returned and needed to be cleaned, so that I could not have picked it up an hour earlier. "Maria" also could not find the uploaded image of my license I provided at the time of reservation. This is not the first time at this location that my license image could not be found. (staff training issue?) I had planned on returning truck after closing time. Only directions given to me regarding the process by Maria was, "scan the barcode on the door and follow the instructions." Scanned the code and worked at following the instructions on my smart phone. It did not say where exactly to park the vehicle. Also, the web page kept reloading while I was attempting to provide the information requested. Pictures failed to load several times despite image capture and tapping "Done". Less than stellar web experience. Less than stellar staff experience. May or may not use this location next time- there is at least 1 other within a couple miles.

THAD D. 
Évaluation :
1

The staffs in this location are very arrogant. They left couple hardboard pack in the truck when I picked. I didn't notice that while picking. When I dropped the truck back they started arguing with me very rudely that I left that in the truck. Either they gave me a truck without cleaning or the cleaning person did not do the job properly. I used the truck only to carry 2 sofa sets. Those staffs were very arrogant. Also I would like to report that your fuel tank is not good. It is very very hard to top up the fuel.

Roopesh P. 
Évaluation :
5

-Very smooth from pickup to drop off -A clean truck -Friendly staff Thank you!

Chris D. 
Évaluation :
5

Parking area at the office is limited and difficult to maneuver. Great facility, great staff. I've never used a storage facility before, would definitely come back if I need one in the future. Merci

Ellen M.  |  Expérience générale 
Évaluation :
5

The dimensions of the van didn't quite match what was advertised. For example, we thought we would be able to fit our full size mattress on its side in the van with ease based off the dimensions provided. At the end of the day it did fit, but we had to squish it in against the roof. If we had something more rigid, like a large cabinet or wardrobe, that we thought would fit but didn't, it would have been a much larger issue. This of course is a comment for UHaul in general and not the specific location we used. Overall we had a great experience and will use UHaul again for our next move.

MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james V. 
Évaluation :
5

Nothing, everything was great!

CRAIG C. 
Évaluation :
5

They are the best! Love everyone there. So helpful, friendly and hardworking. Merci.

Jodi H.  |  Expérience générale 
Évaluation :
5

A++ thanks to Angie and her team. Highly recommend this location. There are 2 gas stations very close by for an easy fill up too.

Chris D. 
Évaluation :
1

We had problems with the truck and I asked for a van they gave me a truck and than the truck they gave us had issues and nobody cared and we still had to pay

MICHAEL A. 
Évaluation :
5

It's been a while but this site was the best experience I've had. Good to have service like this under a stress sutuation

WILLIAM N. 
Évaluation :
5

Great staff. Great equipment. No problems at all. I highly recommend.

CHRIS D. 
Évaluation :
2

Improve everything about the rate. Don't know why you are charging money per mile and also need a full tank gas at the end ?

PRATIYUSH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Everything was great, except for the fact that the person who returned the van before me brought it back almost no gas, which was an inconvenience

MAURA C. 
Évaluation :
3

The overall process was to complicated. The lock box was very difficult to get into. The steering wheel kept locking up, the door on driver's side was hard to close.

Penny W. 
Évaluation :
5

Excellent service, quick & easy drop off. Angie is great to deal with. Fortement recommandé!

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelin W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gianna L.  |  Expérience générale 
Évaluation :
5

I got exactly what I needed! Thank you so much!!! ❤️

Cindy I.  |  Expérience générale 
Évaluation :
4

Good place

Jermaine J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel N. 
Évaluation :
5

The staff at this location is excellent

Laraine P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney B. 
Évaluation :
5

Zero. We had to extend several times and it was painless and seamless

JOSHUA C. 
Évaluation :
5

Some of the best customer service I have encountered! Despite being extremely busy, Amy (I think) was very kind and extremely helpful and informative!

MATTHEW P. 
Évaluation :
2

amy was amazing, very personable and changed my opinion about uhaul

TIFFANY H. 
Évaluation :
4

Ignition was a bit sticky on the 10' truck I had. A few times it took me several minutes of jiggling to get the truck startred.

Michael M. 
Évaluation :
5

Shawn Buell was very kind and helpful.

ANITA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENWOOD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARAINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gillian C. 
Évaluation :
5

Thanks for this reservation...

DEEPAK V. 
Évaluation :
1

Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insurance

Ed B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Migdalia P.  |  Premières impressions 
Évaluation :
2

The Manger there try to add more money over the normal amount we use so I'm not going there no more

MOHAMED H. 
Évaluation :
5

Le personnel était amical et serviable. Everything went smoothly.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENZIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHWARREN JR S. 
Évaluation :
5

Angie and her team are always on the ball..great place

SCOTT B. 
Évaluation :
4

Excellent customer service! Cargo van smelled and should have been better cleaned.

PAUL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

I enjoyed working with you people

Betty Y.  |  Expérience générale 
Évaluation :
4

Add a fold up step or tuck under step in addition to the step up for us older folks that are shorter. The step was too high.

Sandra M. 
Évaluation :
5

I had a very pleasant experience with the staff and the facility..

Tracy M.  |  Expérience générale 
Évaluation :
4

Better parking situation.

JOAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCARLET H. 
Évaluation :
3

Too expensive for the time I had the van

BRIDGETTE K. 
Évaluation :
1

The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are great

GEORGE S.  |  Expérience générale 
Évaluation :
4

Le service a été excellent. Owner/staff friendly and helpful. While the truck was clean, the suspension/steering were showing its 120 000 + mileage. Took some effort to keep the truck going in a straight line as the handling was "sloppy".

PAUL V. 
Évaluation :
5

The staff/owners are so nice and courteous! I have rented vehicles from them several times. great service...with a smile!

WAYNE R. 
Évaluation :
5

Maria and Amy are amazing!!

Patricia M.  |  Premières impressions 
Évaluation :
1

Person at counter was extremely rude

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Angela went out of her way to be friendly, helpful and accommodating.

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND H. 
Évaluation :
5

The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.

Judith G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL D. 
Évaluation :
5

Rates are very high while checking in online. Also gas charges for additional milege are also very high.

SEKAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HULYA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn R.  |  Premières impressions 
Évaluation :
5

We intentionally chose this uhaul over one that is a mile from our house because the staff is so incredibly kind, polite, helpful etc. it was truly a pleasure. Give them all a raise. I'm a manager. These folks are keepers. Brand new van too. We'll be back!

MATTHEW D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi H. 
Évaluation :
5

I always use this facility for my truck rental needs. The service is always friendly and efficient. The trucks I've rented have all been in good shape.

John K. 
Évaluation :
5

Nice people

JOSE B. 
Évaluation :
5

Even though I used the online check in - the woman working STILL helped me answer my questions & went beyond to make me feel safe and comfortable!

Emilynn H. 
Évaluation :
2

The truck had a very bad smell to it

Franco I. 
Évaluation :
2

Have designated locations for rental share. Box for keys during store hours. The staff were both busy with customers so I used the key slot, which is to say I threw the keys on the floor and left.

Cody H. 
Évaluation :
5

Very helpful staff, thank you for all your help!

jose C. 
Évaluation :
4

Had a brand new cargo van...very comfortable and the people were very nice and efficient

Sarah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS M. 
Évaluation :
4

My only comment relates to the limited space in front of the building, caused by the site topography. Have used this location before and would again for a van/truck rental. Maria is very pleasant and helpful.

David C. 
Évaluation :
5

Conveniently located

Israel T. 
Évaluation :
4

The lot is so small! First time there a Class B truck was in the drive way, and it filled it up. I just kept going, came back hours later. Finally got in.

Christopher G. 
Évaluation :
4

Parking lot too small. Would recommend other location in Manchester.

AREV Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latonya H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH J. 
Évaluation :
5

Everyone was very helpful

Jazmine O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNEI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE H. 
Évaluation :
5

Angela is wonderful. The ladies I met that night were wonderful too. Everyone is helpful.

JODILYN A. 
Évaluation :
5

Terrible service!!!!!!!!!!

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

I went over my limit of time I could have the truck due to my ignorance and they where amazing at understanding!!!!!

Vicki B. 
Évaluation :
5

Angelo and her staff were the nicest and went out of their way to accommodate you. The best customer service I have ever experienced. I recommend this spot to anyone! Great people!

RICHARD C. 
Évaluation :
5

everyone was very friendly and accommodated all my last minute changes. great place!

Joseph M B. 
Évaluation :
2

I would not recommend coming here. Workers were very unprofessional and rude. At the time of dropping off the truck, directions were very unclear about where to park the truck, etc. I am moving for the first time, I've never rented a U-haul before. I asked simple questions and nothing but attitude I thought dropping off the truck would be easy, I hand them the keys and that's it. But they made it very difficult and confusing for no reason. I made sure the tank was full and I brought it earlier than I was supposed to, yet they made me wait there for some reason? Seemed to me they didn't really know what they were doing. Don't come here. Customer service needs work.

RENAE E. 
Évaluation :
3

The trucks were all in terrible condition. I advised the representative of my long drive and after trying a second truck because the first had problems I still ended up with a truck reflecting a check engine light and tire pressure low. Not the safest for a long commute. I probably won't ever come back to this location.

KEYLA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marriece Lamar R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazi R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and Angela went above and beyond to make sure our needs were met.

Pedro M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy M.  |  Premières impressions 
Évaluation :
4

I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.

Stephanie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?

Matt P.  |  Online Move In 
Évaluation :
5

The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!

Marla M.  |  Premières impressions 
Évaluation :
4

Information about move-in was confusing or unavailable. A lot was unclear about how things work at this storage facility.

Christianne A.  |  Online Move In 
Évaluation :
5

The facility is clean. The staff is very friendly and helpful. An overall great experience

Steve F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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