Le client n'a pas laissé de commentaire.randy R.
Customer Reviews for U-Haul Storage of Menomonee Falls
Pour nous contacter
Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jeff S. | Online Move In
Le client n'a pas laissé de commentaire.EBONY W.
Would recommend this location for any truck or storage needs.misty J.
Le client n'a pas laissé de commentaire.Linda D. | Expérience générale
I reserved my truck three times in total. The first time was at a different location and I had the mobile pick up. By the time I get there, there was no pickup my truck option under my dashboard and the office was closed. So I called the customer service instead and it was hung up every single time. The next morning when I went to pick up my truck while the office was open, they told me my reservation got canceled and they can't do anything about it. So I had to go to a different location cuz they had availability online. Apparently that location was overbooked as well. So I had to go to the third one for availability. You guys really have the worst management and system for supply and demand.Lu L.
Le client n'a pas laissé de commentaire.Maxwell B.
The guy at the counter got spelling of name and address wrong. Address on line incorrect. Had to call to find out how to get to the right placemargret s. | Premières impressions
Le client n'a pas laissé de commentaire.Sanjeev V.
We had considerable water in our unit (1092) which froze our stuff to the floor in the winter. We also found dead mice and numerous acorns in the unit when we moved out.There were 5 mouse feeder traps in the unit, no doubt for a reasondavid k. | Expérience générale
Le client n'a pas laissé de commentaire.Srinivas A.
Misty, the GM went out of her way to help me!brandon T.
Very cleanLucas C.
The first person we talked to didn't really help a lot, we've never rented a uhaul before. The person we talked to on pickup date was very helpful, she was great.melissa G.
The check in and checkout process is long and confusing. Also, I paid on the front end for my rental, and had to pay again when I returned it. $160 total for 21 miles driven? Seems ridiculous. It's a 15' truck.Eric M.
The left handed soccer player working behind the desk is very helpful….he does a good jobScott F. | Expérience générale
Lock was not in unit when first arrived…had to return to desk to get a lock…attendant was very helpful.Dean Z. | Online Move In
Le client n'a pas laissé de commentaire.Anjela K.
Service is excellent!andy L.
Le client n'a pas laissé de commentaire.william C.
Incredible experience. Within 20 minutes I was ready to go. I would rent from this location again.Jodi G.
Le client n'a pas laissé de commentaire.Thomas H. | Expérience générale
Le client n'a pas laissé de commentaire.Peter B.
Very nice storage facility- staff is always friendly and helpful. Love this place!lynn c. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie C.
This is the BEST place to rent from. Awesome staff and great vehicles. Second time we have rented from this location.Andrew S.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.oliva V.
Le client n'a pas laissé de commentaire.elaine M.
Great customer service and our U-Haul was ready for us when we needed. Only issue was that the cab smelled like smoke, but we were able to keep the windows down while driving which helped. We did not ask about switching (but would have if the weather would not have permitted driving with the windows down).Rachel F.
I did the online pick up process and it super easy and user friendly. It took a little while but overall I was impressed with how easy it was.Brianna T.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Nakia J.
Le client n'a pas laissé de commentaire.dorine N.
Excellent customer service. Expect nothing but the best from this location and get nothing but the best from this location. The manager is exceptional and needs a raise because she lives at U-Haul. She is always there.verdell M.
I have rented here many times. I will do so again.Dave S.
I dropped off the vehicle using the 24/7 app. It was after 5:00 PM on Saturday evening and the doors were locked.Michael K.
Le client n'a pas laissé de commentaire.Scott F.
Le client n'a pas laissé de commentaire.Amber N.
Teach the young lady working the front desk customer service.David W.
This was a great experience. The lady behind the counter was very helpful and kind. I was very happy with every aspect of the service I received.Jory P.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Brian V.
Truck was a little dirty but all went OK...Good employees...Terri H.
Best location and friendly staffAngelena B.
Cleanest truck I have ever rented. At first I thought that I might be the first person to ever use this truck for moving. Great job keeping the truck clean and disinfected. Customer service was exceptional even with the system moving slow. She was able to talk small talk while waiting for the system to move to the next page. Give the manager a raise because she is wonderful.Verdell M.
Every thing was clean and neatjeannie w. | Expérience générale
Le client n'a pas laissé de commentaire.Sean W.
Le client n'a pas laissé de commentaire.Sue O. | Online Move In
Storage unit rental was great. Moving out was not a smooth process and the uhaul truck was not ready. When Misty is back from PTO I hope she can make this right for me.Ashley S. | Expérience générale
I rented the uhaul truck online for pick up at 8am on Sunday, March 20. The truck was not ready for mobile pickup. I called customer service and they were unable to assist me. My movers and I had to sit and wait for an hour before we could access the truck as the office opened at 9am. I hope the general manager can make this right.Ashley S.
Send an email or phone call to let someone know their pickup time is changing. I got there an hour early because no one notified me of the new pickup time. Slightly aggravating when I could've been at home packing still.Shawn R.
Le client n'a pas laissé de commentaire.Dawn P. | Premières impressions
Le client n'a pas laissé de commentaire.JEROME H.
Le client n'a pas laissé de commentaire.Joseph K. | Expérience générale
Nothing, the young lady was ver professional and very politewilla H.
Excellent experience!andy l. | Premières impressions
Le client n'a pas laissé de commentaire.Darryl S.
Le client n'a pas laissé de commentaire.Roneek R.
Le client n'a pas laissé de commentaire.diane s. | Expérience générale
The lady at the front desk was not polite and was questioning my proof. I understand that I did not follow the process that uhaul asked, but the rep did not have to be impolite. I have proof of the time stamp on my photo for the miles the truck was at when I took it from there. If I had to verify the miles per process than I should not have been allowed to drive out. I wish this process could be more foolproof.Sameer C.
I rented a 10x20 storage and got (2) 5x10 and (1) 10x10. I got the square footage, but it was harder to get my furniture in because the doors where smaller and the corridors limited. I was expecting one large 10x20 storage with a garage door. They should have disclosed this difference with me prior. Smaller doors made a bid difference (was harder)maria N. | Premières impressions
S.O.Terreea S. | Premières impressions
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
It's too bad that I could not return my truck or trailer at this locationdavid k. | Premières impressions
Everything was perfect.Misty K.
I am a current customer who needed an additional unit. The manager Misty Klein was an awesome help! To get the additional unit was quick and easy and went smoothly. Misty made the experience very easy.Aisha V. | Premières impressions
Le client n'a pas laissé de commentaire.john s. | Premières impressions
When it comes to the 24/7 pick up i do not recommend at all. I feel they shouldn't let people pick up 24/7 if they cannot get immediate help on site because technology fails daily. My issue was the with app and actual site. I call the main customer service and the service was bad and unhelpful.Jasmon C.
Le client n'a pas laissé de commentaire.Chad S.
Poor customer service.Greg B.
Le client n'a pas laissé de commentaire.bridgette j. | Expérience générale
Le client n'a pas laissé de commentaire.Amanda J.
They were very understanding and very convenient.Tishena B. | Expérience générale
Truck we rented worked well for our move in Menomonee Falls from an apartment to a house. Was disappointed that the dolly and furniture movers we had reserved were not available. Lucky we had a couple to borrow from a friend or the move would have been much more difficult.Daniel S.
Le client n'a pas laissé de commentaire.lisa g. | Premières impressions
Le client n'a pas laissé de commentaire.James K.
Was glad a person was available to help us pick up as I was not finding the online app user friendly.Sandra K.
Very professional Thank YouAnnette G. | Expérience générale
Le client n'a pas laissé de commentaire.Jami-Ann W. | Online Move In
Such a convenient location. Great service too!Dawn P.
Le client n'a pas laissé de commentaire.portia e. | Premières impressions
It was a great experience. The representatives that helped us were friendly and knowledgeable. The truck was clean and it helped us tremendously to move from place A to place B. The return process was simple and pick up too.Steven M.
Very clean, safe environment. Would use again, highly recommend.Donald J. | Expérience générale
Friendly staff, clean facility, easy and quick to rent. Highly recommend. Will use again.Donald J.
everything went smoothlyRicardo S.
No lock was in the unitJasmon C. | Online Move In
The staff was amazingDevrion C. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly S. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH V.
Le client n'a pas laissé de commentaire.Richard G.
I picked this place because it has entrances that are covered. If you pick indoor climate controlled, you can get to your stuff at anytime and not have to worry about the weather. Having been in storage many times, I can tell you that this was well worth the price. Everything was great except until they put smelly air fresheners in the outlets during October- that's why I gave it 4 stars rather than 5. As someone who greatly dislikes almost all air freshener smells, it was overwhelming when they first put them in. It lessened by the time I left so it wasn't quite so smelly.TERESA C. | Expérience générale
Le client n'a pas laissé de commentaire.KEITH S.
Le client n'a pas laissé de commentaire.Mark M. | Premières impressions
Forcing the use of subpar locks that are easily picked or shimed is very concerning regardless of the security measures in place. I find that detestable and forcing a user to waive all rights to seek judgement if your subpar lock is compromised and theft occurs. I find it reprehensible and even question the legality of that.Christopher D. | Online Move In
Le client n'a pas laissé de commentaire.Harriet P. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly N.
I see no need for improvement, Your employee was fantastic. She was quick, courteous made me feel she enjoyed her job. I will defiantly use your vehicles again. "Big Fan"David J.
Le client n'a pas laissé de commentaire.JOE C. | Expérience générale
Le client n'a pas laissé de commentaire.Kristina M. | Online Move In
Le client n'a pas laissé de commentaire.Linda G.
Le client n'a pas laissé de commentaire.Aubrey K. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth N.
Le client n'a pas laissé de commentaire.Shea S.
Misty was extremely helpful and got me set up with a unit in no time. It went so well that I rented a second unit. The location is clean and very convenient to access.Harriet P. | Premières impressions
I requested an appliance dolly and extra moving pads, but never got them. I was charged for them and struggled to get the charges removed.SCOTT R.
Le client n'a pas laissé de commentaire.Jeffrey/Helen C. | Expérience générale
The unit that I ordered was a 5x10x11 but was given two smaller units, which isn't what I wanted or anticipated and I was not given them option online to change it. Also, the map of the building wasn't very clear.Justine D. | Online Move In
Le client n'a pas laissé de commentaire.Juliana Z. | Online Move In
The manager is great !ericka c. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON L.
I only rented the truck for 16 hours but was charged for 24.MARKUS H.
I was charged 3 times for my truck rental. $59.00,$59 and 71.00. I would love to be refunded both $59 payments please and thank you.Stacy S.
Le client n'a pas laissé de commentaire.Chad K. | Online Move In
Superior experience and staff were friendly and knowledgeable gave instructions clearly (ms Jackson). Overall top notch experience.Kayla W. | Premières impressions
Le client n'a pas laissé de commentaire.Rina H. | Online Move In
First, don't change my location without my consent. Second, when I get an email for 845, and the employee isn't even there until 9, you should probably not say 845. Lastly, the employees could show some respect and remember who the customer is.Ryan K.
We recently began renting storage space at this facility. Very clean. Very accessible. The truck rental process went great.MARK G.
Le client n'a pas laissé de commentaire.Katherine K. | Online Move In
Nice, clean and convenient storage fa CB I lit yoRandy S. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine K. | Online Move In
Le client n'a pas laissé de commentaire.Jarrett B. | Expérience générale
Pick up a little easierDavid W.
Le client n'a pas laissé de commentaire.Christina F.
Le client n'a pas laissé de commentaire.Deborah B.
The main access gate is very difficult to navigate with a 26' truck when other trucks are parked near the gate.MARC G. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.Karen D. | Expérience générale
The staff member on duty was fantastic. She explained everything related to my storage unit. She demonstrated how to enter and exit the UHaul facility. Demonstrated outstanding interpersonal skills.Ronald S. | Online Move In
Le client n'a pas laissé de commentaire.Nisha H. | Expérience générale
Manager was very friendly. Hours are clearly posted and facility is clean and secure. Will use again!shree v. | Expérience générale
Keep Being Awesome! Owner and Employee were both friendly and gave me a great experience! Thanks again for the fast and easy rentalFREDERICK J.
Le client n'a pas laissé de commentaire.Nancy K.
Le client n'a pas laissé de commentaire.Josh L. | Expérience générale
Le client n'a pas laissé de commentaire.Jerome H.
Le client n'a pas laissé de commentaire.SIERRA M.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Jonathan J.
Misty's the best!Samantha S.
Extremely nice facility and very well managedJames H.
Le client n'a pas laissé de commentaire.sally t. | Expérience générale
I was orginally supposed to pick up the truck at another location, but they didn't have it. I was sent to the Pilgrim Rd location where I had no issues.ALAN K.
Le client n'a pas laissé de commentaire.JOSEPH V.
Le client n'a pas laissé de commentaire.Louis L.
The location and the employees are very good however, your app is not. It took forever to get a log in since the password is so restrictive. Then you make us take all the pics and you ask so many questions. When returning a vehicle you are dead tired and don't want to jump through so many hoops.Steven O.
Fantastic, friendly service and very quick process.Rondel M.
The customer service there is less than average save one person (unfortunately I did not get name) who was helpful. It felt like they thought they were doing me a favor instead of a service. I had a one-way rental that cost over $2800 and feel there should be more friendliness toward the customer.Raymond H.
Le client n'a pas laissé de commentaire.Scott F.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Tammy K. | Expérience générale
Nothing that I can think of. Misty was very professional and courteous.James F.
On the day we moved in the unit has water leakage on the floor, talk to a staff about it and she gave us the business card of the manager to talk to, called the manager she is sooo rude.I was so disappointed on her behaviorCathy P. | Online Move In
Had a great experience. Both the ladies in the office each time I went in were very professional, and well informed of there job description. If I need storage again I'll definitely go back to this facility . Excellent service à la clientèle. Merci.LORI N. | Expérience générale
Le client n'a pas laissé de commentaire.Carmen V. | Expérience générale
Le client n'a pas laissé de commentaire.dave h. | Expérience générale
The front east entry gate is too narrow. The 26' truck I rented barely fit through the gate, and was made more difficult because of the angled entry and other rental trucks parked nearby.MARC G. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole N. | Expérience générale
The units are spotless and very convenient to access the units.Srikanth P. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas D.
Le client n'a pas laissé de commentaire.hubert d. | Expérience générale
Low tire pressure warning system was on. Customer service person was aware and said did not need to worry about it. She was very professional and helpful. However, I would think someone at the rental center would see to have that repaired. Equipment clean and customer area was clean and orderly as we.Glenn F.
Counter person was patient and demonstrated excellent customer service.Jeff N. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa V. | Expérience générale
Le client n'a pas laissé de commentaire.Mark G. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFRY N.
Truck needed to be cleaned out when I went to pick up. Not ready to go.Rose C.
Great experience!steve b. | Premières impressions
Le client n'a pas laissé de commentaire.Mike L. | Expérience générale
Le client n'a pas laissé de commentaire.TERESA C. | Premières impressions
The process takes very long when doing a mobile check out and getting a hold of someone to help is also a very long process which can get very frustrating.Jerud C.
Only wish was that access to the unit would be later than 10pm.Rachel E. | Expérience générale
Misty the GM was very helpful and customer service was outstanding. MerciChasvonne F. | Expérience générale
Misty very respectful informative helpful CourteousDawn R. | Expérience générale
Crystal gave exceptional service and very detailed and polite !sommer j. | Premières impressions
Le client n'a pas laissé de commentaire.Pulla S. | Expérience générale
Le client n'a pas laissé de commentaire.Quinn C. | Expérience générale
Quick and easy, she explained everything and showed me optionsSandra H. | Premières impressions
Le client n'a pas laissé de commentaire.donna t. | Expérience générale
Le client n'a pas laissé de commentaire.frank l. | Premières impressions
Move out before the 24th and you won't be charged for the next month. Biggest load of crap I've ever heard. The day we moved out we were charged and the manager did absolutely nothing to accommodate us. I'm telling everyone I know to never ever go here.eric v. | Expérience générale
Le client n'a pas laissé de commentaire.Mary Ellen N. | Premières impressions
Outstanding !!! Everything was great and the manager was so wonderful and very helpful. I will only use uhaul for any future needs and I will tell my friends the sameDale G. | Expérience générale
Le client n'a pas laissé de commentaire.DARREL H. | Expérience générale
I placed an online order for a 10x10 which was offered on your site for that particular location. Upon my arrival I was given 2 units across from each other App To be equivalent to 10x10 I was expecting to have all of my belongings in one unit as I ordered online however, the agent in the office stated that they had no 10×10 available. This should not have been available online if there was no actual unit available . I was very disappointed considering the process of moving is challenging and frustrating by itself.Katina Y. | Online Move In
Extremely quick check in for key cards. Explained location of unit and was ready to use. Unit was clean and ready to go.Andrew P. | Online Move In
Le client n'a pas laissé de commentaire.Terry R. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy K. | Premières impressions
Le client n'a pas laissé de commentaire.Erica H. | Online Move In
Le client n'a pas laissé de commentaire.edwin d. | Expérience générale
Le client n'a pas laissé de commentaire.Abdoul Z. | Online Move In
Le client n'a pas laissé de commentaire.Anthony F. | Expérience générale
Le client n'a pas laissé de commentaire.hubert d. | Premières impressions
I did get locked inside the facility one time due to not being aware that the security measures changed (needed key card to leave). I was inside for about 1,5 hours on the phone with uhaul security with no call from management or attempt to ease the situation. Other than that it was great.Anthony K. | Expérience générale
Le client n'a pas laissé de commentaire.Randall D. | Online Move In
Customer Service and the facility exceeded our expectations! Excellent job!JAMES M. | Expérience générale
Great Facility!RHONDA M. | Expérience générale
Le client n'a pas laissé de commentaire.edwin d. | Premières impressions
Please correct my name to: Frank Fantazzi. Merci.frank f. | Premières impressions
Crystle was extremely polite and helpfulTywon B. | Premières impressions
I love the cleanliness and friendliness. Thanks!JESSICA M. | Premières impressions
I booked my uhaul storage unit online. I got an email saying that I can use my passcode to enter the building and no check in is required. Upon trying to enter with my passcode, I was getting access denied. I then went into the office to see why I couldn't access and they informed me that access codes aren't used anymore and instead key cards are used. No where in the email communications I recieved indicated I needed key cards or would need to check into the office first to get my key card. I was able to find my storage unit after that which was helpful with the map. When I got to my storage unit, it had a plastic tag through it saying it was customer ready, but no indication that I should cut the tag off. I just assumed thats what I needed to do and ripped the tag off but I could have done that to any of the other units as well. Once I got into the unit, I didn't have my lock in the unit and had to go back to the office to get the lock. In the end, I was able to get everything I needed but involved two trips to the front office to get something that was different than what the email communication told me and the check in process took longer than anticipated. It would be nice to have the emailed instructions reflect the actual move in process to avoid confusion.Michael R. | Online Move In
Le client n'a pas laissé de commentaire.James A. | Online Move In
Le client n'a pas laissé de commentaire.Donald J. | Premières impressions
The move-in experience was excellent. Friendly staff and clean storage spaces.Srikanth P. | Premières impressions
The only concern that I had is the outside door that we were to enter into was very difficult to close tight. I did call the office and she came right away and looked at it and said that it would be fixed. Hopefully when I return the door will be closed tight when I enter.Patricia G. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua L. | Expérience générale
The staff was very helpful and informative. I will recommend them to as many people and business associates as I can .We thank them for being very professional. thank youMike L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S. | Premières impressions
Very friendly and helpful staff.Sherrin P. | Expérience générale
I can't remember her name but I came in on 4/24 about mid afternoon. She was nice and thorough.bao x. | Premières impressions
Misty was amazing! She was super helpful and she was able to answer all my questions. Misty welcomed me, she listened to me ramble on about my "bad luck" and she made sure that I was getting the right size unit.. at first I had picked out a super small one that would not have worked . Best experience ever! Thank you Misty!!!Nichole O. | Premières impressions
Le client n'a pas laissé de commentaire.Greg N. | Expérience générale
Le client n'a pas laissé de commentaire.Taylor F. | Premières impressions
Very satisfied with the facility, price, office staff and convenience. A problem free experience. If I ever need storage facilities in the future, I would definitely use U-Haul again. I highly recommend it. They are so much better than Public Storage, who increase their rental rates by 30 % frequently, and are not very nice to their customers. U-Haul is a refreshing change from Public Storage.PAtrick k. | Expérience générale
I had a drive up unit that was outside. There had been no plowing done or shoveling. This made moving extremely dangerous and difficult.Kathryn P. | Premières impressions
Le client n'a pas laissé de commentaire.Jim P. | Online Move In
Le client n'a pas laissé de commentaire.terry b. | Premières impressions
Le client n'a pas laissé de commentaire.joe j. | Premières impressions
Very well run facility. Modern, clean, secure.Mark S. | Expérience générale
I can NOT say ENOUGH about how incredibly awesome my experience was with the staff and your facility. Missy is a superior manager who did a phenomenal job of helping me find the right unit for my needs, answer a zillion what if questions ALWAYS with a smile and awesome suggestions! The staff was equally friendly and helpful! I HIGHLY recommend the Meno Falls UHAUL to anyone looking for their storage needs!Kim P. | Expérience générale
Really the best storage facility around. Clean, very secure, well run. You can't ask for much more.paul r. | Expérience générale
Le client n'a pas laissé de commentaire.Jay G. | Expérience générale
Le client n'a pas laissé de commentaire.penny m. | Expérience générale
Merci.jan w. | Expérience générale
Le client n'a pas laissé de commentaire.Mark S. | Premières impressions
Le client n'a pas laissé de commentaire.joann g. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn K. | Expérience générale
Le client n'a pas laissé de commentaire.Ervin L T. | Expérience générale