Évaluations des clients U-Haul Storage of Midtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Midtown

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Dylan J.
Évaluation :

Check-in was slow due to equipment/computer problems but the associate was very polite and handled it very well. Otherwise the experience was great! I even returned the truck 10 mins after the location closed and the associate came out to accept the keys and check me back in as they were closing up. Excellent customer service all around.

Stephen F.
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Le client n'a pas laissé de commentaire.

MICHELLE D.
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Your people in your place were excellent they were there for us when we were having problems with our movers they've been over backwards to make sure that we weren't charged for certain things and that we got the best deal we could possibly get as always when we use U-Haul on a regular basis they are top quality top people and they're so so kind we are forever grateful for the use that you give us thank you

KATHRYN D.
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Devon was amazing. Kind, courteous and prompt.

JODY L.
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I just don't know where I see an itemized bill?

DAWN P.
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Make sure the windows and mirrors are cleaned and cleared inside and out, to see out of. Until I was able to clean them myself, it was very dangerous to drive because I couldn't see out of them.

ALEXANDER F.
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The pickup location and staff at the Spokane location were great.

BILLY O.
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Nothing my experience was beyond excellent the 3rd street U-Haul staff is amazing friendly and very professional they clean their equipment and make sure you're happy before you drive off I will be using them in the future for sure

JORDAN R.
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The vehicle was dirty when I revived it and smelled foul beyond belief. The only reason a vehicle would smell that bad inside is due to possible homeless individuals using the van as a dwelling. There was also dogs hair in the stuck to the front seats and dog food morsels and cigarette butts stuck to the opening step of the side entrance to the van. I feel that due to the condition of the vehicle, I was definitely over charged. In the future I will rely on companies other that U-Haul for my moving and rental needs.

John T.
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Uhaul gave me the wrong location for drop off. The two locations were not close to each other. Awful experience. I would not recommend these locations.

COURTNEY T.
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When I picked up the trailer on 1/24/21 the 2 guys working were so helpful and kind!

MICHELLE W.
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Le client n'a pas laissé de commentaire.

Kalkidan K.
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Great Customer service at this location .

DANETTE B.
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Le client n'a pas laissé de commentaire.

JEROMY LANE R.
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The website said everything would be at one location and it wasn't costing more money, gas, and time. When I got to this location I was immediately tod they didn't have the trailer I needed just to find out after a short argument the employee was wrong, plus after we located the trailer someone had placed a lock on it costing us an additional 1 1/2 hours waiting for the employees to decide what to do. No discounts were offered for all the confusion and hassle and they couldn't even give me a definitive time to have the trailer returned by overall terrible experience.

LISA LYNN R.
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Le client n'a pas laissé de commentaire.

Rosita A.
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nothing service was great

DALE F.
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when we checked in there were two employees standing at the end of the counter having a very loud personal conversation. It made it very very difficult to listen to the person checking us in because they're talking so loud. There's extremely unprofessional. When I commented to an employee about it I was told that's the culture of the business and it'll never change.

JOSEPH S.
Évaluation :

This was the drop-off location and yes the inside of the trailer was cleaner than when I picked it up from the other dealer. There was only 1 person on duty when I returned the trailer and he was most interested in doing anything else other than checking me in. I unhooked the trailer myself and pushed it to a position that he directed me. I watched as he positioned it back further in line with other trailers. He did not open the trailer to see if it was clean before I left.

Scott O.
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A little compassion wouldn't kill you guys. Also making sure tour customers know the details of their journey wouldn't hurt.

RALAND J.
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More personal to reduce waiting time during peak times.

Dorothy W.
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Le client n'a pas laissé de commentaire.

Michelle B.
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Le client n'a pas laissé de commentaire.

Joseph M.
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I have been trying to contact the store on 3rd street in Spokane Washington and keep going to uhaul customer service. I returned an appliance dolly on Christmas and tried to use uhaul.com/share and got error message 3 times. I called 800 number and spoke to a man that said he would put in that I returned equipment. I called yesterday and they said that a manager is only person who could read notes from other reps, but there were no managers on. You should make it a priority for local dealers to answer their own calls. It is very unprofessional that they dont. As well as being extremely frustrating

WAYNE S.
Évaluation :

The driver side rear tire needs to be fixed! It was completely flat. And caused the trailer to drive erratically! I think it might have been the valve stem but I'm not sure? But it was completely flat and needs to be fixed!

CRAIG VERN L.
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Le client n'a pas laissé de commentaire.

Sanford N.
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Le client n'a pas laissé de commentaire.

FREDERICK RENEE R.
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Le client n'a pas laissé de commentaire.

Kristina F.
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Le client n'a pas laissé de commentaire.

Sammie S.
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Le client n'a pas laissé de commentaire.

Gene J.
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I've rented a trailer several times this year. The quick pre-check in procedure makes it really convenient. Staff is always courteous and helpful.

ANDREW B.
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The equipment needed chains and the light in the rear was popped out. It was a quick fix for them, but while I and other customers were waiting.

Gene J.
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The trailer performed flawlessly, customer service was great.

Robert L.
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Wait times where long

PATTY T.
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Le client n'a pas laissé de commentaire.

CHARLES LEE G.
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Le client n'a pas laissé de commentaire.

Timothy S.
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Le client n'a pas laissé de commentaire.

Victor S.
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I rent again

RICHARD LOUIS R.
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Le client n'a pas laissé de commentaire.

DAVID B.
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Le client n'a pas laissé de commentaire.

Carol M.
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Le client n'a pas laissé de commentaire.

Brandon R.
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Mobile app is a total waste. I did the check in on my phone. Approval process once info was submitted took 4 minutes. Then the app told me to go inside, skip the line and pick up my key. I'm not a Neanderthal, so of course I didn't walk past everyone waiting in line, and was stuck waiting for 20 minutes to pick up the key, WHICH WAS NOT INSIDE AT ALL, but in a lockbox on the truck window. Why didn't the app just give me the code to the lock box?!? Totally inefficient. Very unsatisfied.

KEITH S.
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Le client n'a pas laissé de commentaire.

David Y.
Évaluation :

drop off was simple

BRYAN G.
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Le client n'a pas laissé de commentaire.

Sheryl S.
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Have blankets. Include straps in rental option.

JOHN L.
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Check Engine light was on and truck suspension was terrible. Bounced badly while on freeway

JANE ELLEN L.
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Friendly efficent prices were decent.I could'nt have ask for.an easier process.Thanks uhaul for being there

PAUL J.
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Le client n'a pas laissé de commentaire.

robert S.
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Le client n'a pas laissé de commentaire.

KELLY W.
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Le client n'a pas laissé de commentaire.

MARK LAMOINE K.
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Le client n'a pas laissé de commentaire.

SCOTT T.
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Le client n'a pas laissé de commentaire.

Carol N.
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Le client n'a pas laissé de commentaire.

Leon C.
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Le client n'a pas laissé de commentaire.

SHELLEY ANN D.
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So nice to show up at the scheduled time and greeted warmly and finished paperwork and attendant took us right to the trailer! Very good service!

Kyla H.
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Jordan and Eric were incredibly helpful and nice. Top notch people at this location.

Richard H.
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Le client n'a pas laissé de commentaire.

Darryl J.
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Customer services at the front desk is terrible

Jed M.
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Store manager was very friendly, approachable and helpful. Came across as sincere and servant-hearted. Very positive experience.

Mike U. | Premières impressions |
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Should be open to 7 PM everyday. Got there at 5PM but was able to move in due to helpful staff.

Andrew C.
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Na

Gary H.
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The manager is pretty knowledgeable and curious..I rent about 10 times a month..I won't go to another location and this location is out of my way..thanks Gary

WARD ALLEN K.
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Maybe have more pickups available at that site..

Matthew W.
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Le client n'a pas laissé de commentaire.

Gerald K.
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Le client n'a pas laissé de commentaire.

MATTHEW C.
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For the most part I'm happy with the service. My only complaint was when I went to pick up the rig. I had a long wait time even with the self check in. Poor guy was working alone. Also the dolly and moving blankets were not in the rig. When I turned in the rig the guy working there took off the charges for the missing items and helped me split the balance for the rental on two card with no problems. Returning the went fast as well. Ty

DARRELL F.
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1st truck they tried to give me had a flat tire, the 2nd truck, had a broken turn signal light in the front, the back of it reeked of weed.

Andrey M.
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Managers were not wearing masks :/

LYNN RENEE R.
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I would never recommend this store to anyone. The most terrible customer service experience I have ever had.

craig l B.
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Le client n'a pas laissé de commentaire.

THOMAS B.
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Great service from manager Eric. I was stuck in the snow for a couple of days and they did not charge me for it. Really helped out in a stressful situation.

Roy M.
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Le client n'a pas laissé de commentaire.

Kelly S.
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Le client n'a pas laissé de commentaire.

Jasmine M.
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Le client n'a pas laissé de commentaire.

ROBERTO FRANCISC P.
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Le client n'a pas laissé de commentaire.

ALEXANDER S.
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Le client n'a pas laissé de commentaire.

ALEXANDER S.
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This was genuinely one of the wildest experiences I've had as a customer. I scheduled to use a mobile pick up and drop off, specifically to have a contactless experience. When I arrived, the code for the lock on my reserved truck was incorrect. I then had to get the help of a an unmasked employee. We tried three different trucks, all of which had incorrect keys or lock codes. Finally, the fourth truck had everything needed. Now, the mobile pick up does not give the ability to switch trucks. I asked the employee about this and he said I didn't need to fill anything else out. In his words “I'll switch everything over and it'll all be taken care of.” On returning the truck, nothing was “taken care of”. The mobile return page told me my mileage was invalid because it was lower than when I picked up the truck. I again was forced to go inside and ask for help. Inside the store, all three employees were unmasked. Masks are required by governor's mandate to be worn indoors. The unmasked employee that helped me noticed that the charge for the mileage was significantly higher than expected. We had driven a max of 15 miles, but were being billed for over 30 miles. After about 20 minutes, the unmasked employee helping decided he didn't know enough to resolve this issue. He then had to get the help of his unmasked manager (who helped me on pick up and said things were “taken care of”. The manager proceeded tell me I “should have recorded the mileage in the pick up information, other wise we have no way of knowing how far you drove”. This would be valid, had my pick up been normal. After reminding him of the messy pick up experience, he implied that he was going to let me off easy by only paying for 15 miles, reiterating that “next time, make sure to record the mileage on the site”. I cannot state enough how disorganized, unhelpful, and confused this staff seems to be. I will be rescheduling at a different location, further away, just to avoid going through this again. AT LEAST WEAR A DAMN MASK. Everyone in the state has to.

JONATHAN VAN S.
Évaluation :

Nothing

TERRI RAE B.
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Le client n'a pas laissé de commentaire.

SUSAN H.
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Le client n'a pas laissé de commentaire.

Brian A.
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Straps on the auto transport regularly came off the vehicle despite being properly installed and tightened. I highly recommend this to be reviewed as a system to secure vehicles since the straps stretch as the car moves during travel and the ratcheting mechanism slides easily to the left and right as well enabling it to slip off of tires.

ALICE D.
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We did ok. The back was clean but the cab & inside windshield had footprints on it. But I like U- haul so we will use it again.

SCOTT H.
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Le client n'a pas laissé de commentaire.

DARREN P.
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Le client n'a pas laissé de commentaire.

Jill H.
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Everything went smoothly. :)

Michael H.
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While trying to drop off overnight was unable to, following the webpage said that this location was drop off by appointment because lack of space. The next day called then to let them know I was heading that way was put on hold over 45 min, was able to drive there before they got back to me on hold. Very frustrating return of equipment would not recommend this location.

KRISTIN S.
Évaluation :

Have a manager on site to talk to for problems that may arise. Have the Rental trucks ready for pick up time. Make sure all parts are ready and truck is not missing any important parts.

VLADIMIR B.
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👍🏻

JOHN SHERIDAN S.
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Le client n'a pas laissé de commentaire.

Mike D.
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Le client n'a pas laissé de commentaire.

Kristeen M. | Online Move In |
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Le client n'a pas laissé de commentaire.

Taylor H.
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Le client n'a pas laissé de commentaire.

Laura O.
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Not much from my perspective; staff was very helpful and the truck worked very well.

Bryan W.
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Great service!

TERRY D.
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Inspect everything they rented me a trailer with bad tires ended up getting a flat tire having to wait for 4 hours

Elizabeth F.
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Le client n'a pas laissé de commentaire.

Christopher C.
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Le client n'a pas laissé de commentaire.

Rodney B.
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Le client n'a pas laissé de commentaire.

Jacob P.
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Le client n'a pas laissé de commentaire.

John L.
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Le client n'a pas laissé de commentaire.

Charles P.
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Le client n'a pas laissé de commentaire.

RYAN W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Holly H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Barry S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shella N. | Expérience générale |
Évaluation :

I had a full 20' U-haul truck that I need to store. The manager assured me that the unit he assigned to me would hold all of my goods. This was not true and I had to re-load my truck and move to a larger unit.This was quite an inconvience to me. It would have much better to have been told I would need to go elsewhere from the beginning.

Chineye I. | Expérience générale |
Évaluation :

na

Marcus G. | Expérience générale |
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every time I needed help all my questions and problems were answered..

patricia t. | Expérience générale |
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Zack is a joke of a manager. Enough said

Candice R. | Premières impressions |
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Your staff on duty was very acomadating pleasant and professional.

Petra H. | Expérience générale |
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Very friendly and helpful staff. I would certainly use them again and recommend them to friends.

Kristina r. | Expérience générale |
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The lighting was good but on several occasions the timer light turned off while I was in my unit leaving me in the dark. Also I think there were homeless people in there the last 2x I was there.

Diane J. | Premières impressions |
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Excellent customer service. Zachary was very helpful, answered my questions, and addressed any concerns I had. Units are very clean, secure. I feel confident my things will be safe.

steven n. | Expérience générale |
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Staff was very helpful. Great group of people.

Steven H. | Expérience générale |
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Appreciate your business!

Robert K. | Expérience générale |
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No comment!

Larry L. | Réservation |
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I was quoted one price over the phone and then told a different price when we got there to unload.

Kelly W. | Expérience générale |
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Inconvenient

Rodney R. | Expérience générale |
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Although things were finally taken care of...there were too many miscommunications about due dates. They locked my storage unit 2x for "non payment" when payment was not due. Grateful to be out of th

Non reviews have been submitted for this location.

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