Évaluations des clients U-Haul Storage of North Lynnwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of North Lynnwood

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Vija G. | Expérience générale |
Évaluation :

The owner is super friendly and always very helpful. Recommended!

KELLY O.
Évaluation :

The representative at the counter was not friendly in fact she was actually rude and condescending. I have dealt with her before and thought maybe she was having a bad day, but nope was just as rude this time. Do t think I would go back because of her. I'm sorry I didn't get her name but she checked me in because I was having problems with the self check in and she has I believe purple or blue colored hair.

LLOYD J.
Évaluation :

Limited parking for people renting, forces people to park on a busy street in front of a freeway entrance.

Savannah L. | Expérience générale |
Évaluation :

We had a wonderful experience using us this facility. The staff was always nice and helpful, the facility was also very clean and tidy, and the layout made loading and unloading super easy!

Michelle D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jake K.
Évaluation :

Le client n'a pas laissé de commentaire.

William Harper W. | Premières impressions |
Évaluation :

Matt was very polite and helpful. My situation was complicated and he resolved it quickly and effectively.

james j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JASON B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mingsheng Y.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHNNY D.
Évaluation :

Le client n'a pas laissé de commentaire.

Renee' M.
Évaluation :

Le client n'a pas laissé de commentaire.

Russell M.
Évaluation :

Le client n'a pas laissé de commentaire.

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

Will V.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Vickie L.
Évaluation :

Le client n'a pas laissé de commentaire.

JARETT F.
Évaluation :

I reserved a truck for 6:30am and online pickup. I got a confirmation email at 1:00 am that said it would be ready. when I arrived, My reservation was switched to 7:00. I was given no notification of this and I had a crew sitting around for 30 minutes waiting for the truck. calling the customer service number was pointless with a 25 min wait and terrible phone connection so I couldn't understand the agent.

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

Shae S.
Évaluation :

This is my favorite Uhaul location!

John D.
Évaluation :

No issues, great experience. Employees were knowledgeable and very efficient.

Scott S.
Évaluation :

The rental and return of the vehicle we rented went very smoothly. We'd definitely recommend this U Haul location to friends and family. The General Manager was great to work with as well. A great asset to U Haul.

Edward R.
Évaluation :

Ordered a 26' truck to only walk out to a 20' truck. Was never told that I would be downgraded. Talked to the manager at drop off and the big messy guy says “what do you want me to do about it?” You took it you rented it.... horrible experience and even worse customer service. Even paid the same amount. What a rip off. What kind is scheme are you running here? Lil bait and hook? Takes me 15 minutes on hold to speak with someone. Did not have enough room for a long move trip. Had to leave things behind.

Gregory H.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis M.
Évaluation :

Le client n'a pas laissé de commentaire.

Russell S.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul M.
Évaluation :

Please do a better job cleaning the windows, there's nothing like getting into a vehicle you've never driven, and are unfamiliar with, and you can barely see out the windows or use the mirrors due to glare on the streaks all over every surface. It's a safety hazard, and sort of gross.

Ryan R.
Évaluation :

POST YOUR "LOCATION BARCODE" NEXT TO THE FRONT DOOR. We spent 20 minutes trying to find the location barcode. There are a dozen green "24/7 return" signs scattered about the property that are up to about six feet tall/wide. Several are by the marked "Customer Entrance" to the rental OFFICE area, and its second door, and the storage lockers entrances. NONE OF THOSE have the "location barcode" on them. We finally found the damn barcode (1/2" x 1-1/2") on a tiny one square foot sign on the garage door jamb of the maintenance area, as ABSOLUTELY FAR AWAY as it could be WALL mounted from the "Customer Entrance". Since you require the barcode for "24/7 return", put the damn thing where people would expect it to be, you know, sort of by, the like, FRONT DOOR, Clearly Marked, "CUSTOMER ENTRANCE". This was “icing on the cake” for an irritating experience. I rented a 6' x 12' utility trailer with a tailgate, because it had the highest payload, from a location on the way to the jobsite. The pickup confirmation was for a location 8 miles the other way and for a trailer with a ramp that takes 700 lbs off the tare weight of the trailer. They finally gave me the tailgate trailer, but it was still in the opposite direction, AND Straightening out THEIR mix-up took two phone calls and 3 trips from the office area to pickup area. Total WASTED TIME on this rental was over two hours.

Hallan N.
Évaluation :

I believe there is a huge false advertisement in your rental rates. Advertise a rate for in town which was the case for me. Rented and returned same day but was charged over 250.00 for a 20' truck. I have been a loyal customer and was even an employee over 20 years ago. I will definitely shop around next time I need a moving truck.

MARY SYLVIA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Shelley A.
Évaluation :

I felt like a burden to your staff and there was no flexibility in the online reservation or in person. I made a 2-day reservation and was told at pickup that I had less than 12 hours. This is the last time I will use U-haul. Every time I try to rent equipment, I have one issue or another and am treated poorly. I tried the online check-in this time, which was much easier, until I went to pick everything up. I had to remind them I included dolly's and pads, and the man who loaded them acted like I was putting him out. The way the trucks get filled for fuel is also a rip-off. How are you supposed to guess how much gas to put in, when it doesn't start with a full tank? I spent $20 more on fuel than I needed to and don't mileage get credit for that. Nice.

Karl S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael L.
Évaluation :

Parking here could be a little tight from time to time but they have always had me processed, both out and back in, so quickly is has never been an issue for me. You can see them cleaning each vehicle as it is returned. They have great customer service and all the supplies you may need. I will be back in spring for my next rental. I highly recommend this store.

Swaranjit K.
Évaluation :

Le client n'a pas laissé de commentaire.

Christian L.
Évaluation :

Le client n'a pas laissé de commentaire.

Wade N.
Évaluation :

The pick up location and drop off location personnel were very professional and helpful. A huge word of caution, I found the web page to be a huge mistake when it came to ordering the equipment since it is very poorly designed. Having to deal with the 800 number personnel only exacerbated the problem. I found them to be either of no help or outright rude. Go to the location to receive service.

brenda R.
Évaluation :

Not helpful and dismissive.

Robert H.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES S.
Évaluation :

Excellent experience

Ashley B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JACK B.
Évaluation :

Le client n'a pas laissé de commentaire.

JESSE R.
Évaluation :

Great job people of uhaul.

BRENDAN BAOQUOC L.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly S.
Évaluation :

Le client n'a pas laissé de commentaire.

SERGEI K.
Évaluation :

Le client n'a pas laissé de commentaire.

KAMBIZ N.
Évaluation :

For 4 hours 170$ little expensive

charles O.
Évaluation :

Unfriendly counterperson made me feel like I was a bother. They gave me the wrong key and I had to go back to get the correct one. Another bother for them. I will rent from U-Haul again, but will avoid this location.

Michael A.
Évaluation :

Le client n'a pas laissé de commentaire.

Samantha L.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMILE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Vera B.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY W.
Évaluation :

This is the best place I have used 😄

FERDINAND B.
Évaluation :

EXCELLENT customer service personnel

Memoree M.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW W.
Évaluation :

The reservation process was the most stressful experience imaginable. I was told on 2 separate occasions. First my reservation was being pushed back 2.5 hours and being moved to another location, I called the new location and was on hold for 25 minutes and then told to call back because the computer was being slow. I end up calling a few times and ended up with my noon pick up time again (the correct time). An hour later I receive a call saying my time is now pushed back to 4 or 4:30. I had people coming to help me move at 12:30 and was told now for the second time after noon had been confirmed that it wasn't gonna happen. How does this happen? Reservations that are made online and/or over the phone and confirmation is received should not have to go through this the day before pick up. Very frustrating.

KELLY Y.
Évaluation :

Le client n'a pas laissé de commentaire.

James L.
Évaluation :

Le client n'a pas laissé de commentaire.

Mustafa M.
Évaluation :

The Spanish man and the old man both are not good at all and they don't know how to speak to the people they try to Charge me extra Twice

David C.
Évaluation :

Discontinue the environmental fee. If you need to finance your business operations, just price your rentals accordingly and don't tack on fees in the name of the environment or anything else..

Steve C.
Évaluation :

Your on-line mobile check-in did not work and my husband had to go inside anyway, after I paid in advance and went through the mobile process to pick up the truck. We got there early at 8:50am and it took half an hour to get the truck after my husband went inside. There was no mention that a family member need to be available to verify ID.

JACQUELINE M. | Expérience générale |
Évaluation :

rude customer service long waits not fun

Melissa H.
Évaluation :

Thanks for providing a clean environment and taking care of us during our use of U-Haul. Only recommendation would be having easy access to hand sanitizer throughout the store (particularly at the entrance) and making it more visible to customers. Outside of that: as always our experience with U-haul was smooth, efficient, and certainly plan to use your services again.

Kaarin A.
Évaluation :

I pulled in at 7pm, planning to use my phone to return the truck. There is a Subaru car parked in the Equipment Return area where the cleaning supplies were. I was looking at my phone and a male employee comes up to my window and tells me they're closed, there's no one to help me. PLEASE NOTE THE OPEN SIGN IS ON!!! I told him that's fine, I'm doing it through the app anyways, he walks off. Few minutes later, standing outside the truck looking at my phone app, a woman walks up and says, "can you pull the truck up to the cleaning station?" It's now empty of the Subaru. I told her I could when I finish with the app but just for clarity, I said, "Why isn't there anyone to help me if the OPEN sign is on and you're still here?" She then says, "At 7, we're done!" And proceeds to walk off. I commented back, I'll make sure to place that in the comments, she bobbed her head yes and kept walking away. I finished my truck and left. Now 1 employee coming up to me (while I'm in the truck) and making sure I know they are closed in a "matter-of-factly" tone is one thing (sign says open, and I didn't ask anyone for help) But 2 employees going out of their way to confront me (again I never spoke or elicited help from either employee) and also asking me to move the truck is utter ridiculous. Her attitude was horrible, his I could have shrugged off. But after doing a full day of moving, it was completely unnecessary. I'm saying something cause it was just that rude.........

William Y. | Expérience générale |
Évaluation :

I booked a large storage space online and confirmed it with the Uhall corporate office. However, when I arrived at the facility, They not only did not have my reservation, they didn't even have any large storage spaces available. The counter rep was rude and did not offer any help. As a result, I was forced to get a small space to unload my current truck, but was unable to continue my move. I was then forced to get a space as Public Storage, and in effect had to have two storage facilities for 2 months. Terrible coordination with the Uhall corporate reservation system and poor customer service. I will never use Uhall again as Public Storage was cheaper and more professional

John C.
Évaluation :

Le client n'a pas laissé de commentaire.

Sergey T.
Évaluation :

Le client n'a pas laissé de commentaire.

michael M.
Évaluation :

After reserving and confirming a 20' from an Everett location, that the owner was not even aware of the reservation and had no truck available, we had to contact Uhaul customer service where the operator was less than helpful to solve the issue. The operator found a 17' truck at the Lynnwood Uhaul, and they (Lynnwood) provided excellent service.

Douglas S.
Évaluation :

Not the pickup locations fault but pick up of the equipment was 70 miles away from my loading location so I had to drive South to get the vehicle then drive back North before I could load and head South. It would seem that with the numerous UHaul locations in Skagit and Whatcom counties a 26' vehicle could be available from one of them.

Caitlyn B.
Évaluation :

what is the point of reserving online just to have to repeat all the questions again during checkout. For example, the type of insurance, and why is my card needed for reservation, but I still need to swipe my card when I check out? This is a little redundant. Needs improvement

FREDRIC G.
Évaluation :

Le client n'a pas laissé de commentaire.

Andre R.
Évaluation :

A little friendlier reception (not a big deal though), making sure the return area for trucks is clear and obvious, especially in the rain so you don't have to make awkward rear parallel parking maneuvers in a large vehicle you aren't familiar with.

Randy L.
Évaluation :

I was not able to get through by phone for 4 days leading up to my rental, quite frustrating. Otherwise it was an excellent rental experience, I especially appreciated the quick return process.

Francisco H.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathan M.
Évaluation :

This location is awesome. The only thing I could ask for extra is.for someone to.come spot.you when your backing up and leaving uhual. These guys are amazing, friendly and sure to take all the stress away.

rachel f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Leonardo F.
Évaluation :

Great service!

Travis S.
Évaluation :

It turned out to be the perfect size truck and the pickup and drop off process was quick and painless.

Richard S.
Évaluation :

Great experience!

RACHEL R.
Évaluation :

It was a simple straight forward staff and they worked with me to make my experience better.

James W.
Évaluation :

n/a

Michael Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY D.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina W.
Évaluation :

The staff was not friendly at all.

Rebecca S.
Évaluation :

Le client n'a pas laissé de commentaire.

SYLVIA B.
Évaluation :

Le client n'a pas laissé de commentaire.

ardeshir R.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve B. | Premières impressions |
Évaluation :

Access should be 24 hours; not after I’ve been a customer for a long period of time. I was granted access right before 10pm and then locked out afterwards.. quite problematic Owner helped me back trailer in and was very helpful.

Leah S. | Online Move In |
Évaluation :

We drove in a Uhaul truck for 9 hours for this move. As time was getting tight, we called the office to understand how we could get into our unit If we arrived after hours. We were told that they couldn’t help us and that we needed to go online. We skipped all other stops and arrived at 4:57 - three minutes before the office closed. As I walked in the office manager told one Employees to lock the door before anyone else came in. Then he proceeded to tell me that he could not help me and that I needed so go online. I stood in front of the man and stumbled through the online experience. I received my access code and went outdoors to the keypad. The code did not work. I went back to the office and knocked on the door. I told the manager that the code wasn’t working. He told me that there was nothing he could do and that rather than using my security code, I could just wait until one of the others moving in opened the door. He said that without the security code at the front door, and alarm would go off when I opened our unit, but to just ignore that - it would go off in 10 seconds. The only person at this location who helped was Jade. After the day manager left, she came out and helped us with the security code and gave us their cell number for text questions. I have security concerns about this location. Your office manager is a very poor representation of the company. He is a deterrent and I would warn people to use one of the many other storage options in the area.

Colleen W. | Premières impressions |
Évaluation :

Everyone had a mask on, felt safe, hand carts super helpful

Brandon S.
Évaluation :

Very fast and easy check in.

Krishna M.
Évaluation :

Very rude staff! The Asian guy in the morning was rude didn't want to answer my questions Rest was perfect!

Eric O.
Évaluation :

Get better physical locks for the mobile pick up process. The locks on the boxes are hard to open. Thanks!

Roxann H.
Évaluation :

They did not have the 20ft truck that I rented, it took them a half hour to try and find another available truck and it was a 17ft so I had to do 2 trips I read of one. staff was also rude and very unfriendly.

ELMANORE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger M.
Évaluation :

.

Sejin K.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy K.
Évaluation :

Check in and out was quick and easy with no surprises.

Benjamin M.
Évaluation :

Very easy and quick. The online booking and check in were great.

Brian J.
Évaluation :

My "drop-in" and rental of a small open trailer without a reservation (rental & return) went very well... thanks everyone.

Kimberly L.
Évaluation :

The entire team was so helpful and made the process very easy. Thank you!!!

Jon H.
Évaluation :

They were over-priced and a little sketchy.. My brother picked up the truck for me. They had my card to charge (that I made the reservation with) but wouldn't charge it without me there so my brother had to unexpectedly pay them then they sent me a text to verify the amount of gas and condition of truck (pictures). Again, I wasn't there to pick up the truck but didn't want any further delay for my brother so went ahead and verified what the pictures for condition of the truck (which weren't accurate once I saw the truck) and what it what it indicated for amount of gas the truck had in it when my brother picked it up. Turned out the gas was inaccurate also by a long shot so they got 50,00 extra dollars worth of free gas out of us. Then once the rental was turned in, they found another way to charge an additional 95.00. This was far off the quote I got online for the cost of the rental. Definitely was nickel and diming for every cent. I've dealt with many other Uhauls where this was not the experience and in fact felt they were well-priced and professional. Will never go back to this Uhaul and will steer others away.

Steven W.
Évaluation :

I was charged way too much money for 1.5 days!

SHELLEY D.
Évaluation :

The WRONG size truck was recommended by the Lowes employee I purchased my slider door from. Not tall enough! So the truck was returned early in the AM due to no door brought home. A second taller truck was rented on line for pick up by my daughter this AM.

MANUELITO M.
Évaluation :

Employees seems slow and now really engaged but truck was fine

Kuma A.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth C.
Évaluation :

Very pleasant, fast service and nice trucks.

Courtney S.
Évaluation :

Le client n'a pas laissé de commentaire.

HEATH F.
Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William M.
Évaluation :

My experience with customer service here was awful. The person who attended me was extremely rude.

Andrew S.
Évaluation :

Great show, phenom experience, thank you U-Haul!

Carey M.
Évaluation :

Le client n'a pas laissé de commentaire.

Han C.
Évaluation :

Pick up and drop off went smoothly. But the truck reserved the headlights need to be either replaced or repaired because it was hard to see at night time, it was not bright enough!

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Patience L. | Expérience générale |
Évaluation :

Great job, keep it up.

Brenda L. | Expérience générale |
Évaluation :

I would like to thank the staff for always being attentive. Always friendly and helpful. My experience has been great and I will recommend to anyone.

Gerald B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jarrett R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

John B. | Expérience générale |
Évaluation :

Matt and his team do an amazing job. He looked out for me and went above and beyond. Great team!!!!

Edward H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen S. | Premières impressions |
Évaluation :

Matt Sun is doing a great job.

Eunice U. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LYNNETTE D. | Expérience générale |
Évaluation :

The emergency alarm went off every time we were there, over the past 4 years. Sometimes it would go off twice if there for an hour or so. Very irritating. Great place otherwise.

William Y. | Premières impressions |
Évaluation :

To rent the truck I was required to provide another contact. Ridiculous Then my confirmed reservation for a 10x10 unit was not available. Staff was rude and said reservations mean nothing. I was forced to settle for a small unit. Terrible service

Michael S. | Expérience générale |
Évaluation :

Thank you U-Haul Team. I needed to relocate while this pandemic is going on. Your services made this possible. Safety and security were my top priority. Respectfully submitted; Michael Smith

Kitt P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robbiann B. | Premières impressions |
Évaluation :

We were helped by a manager at the facility. He was very helpful but we ran into problems with a unit that was locked that shouldn’t be. He said he would give us a month free because of the Hassle. But at the end of our visit I realized that he didn’t know what he was doing ( not to mention also on prescription drugs because of a surgery and at work...). He could not finish our transition that day for some reason and said that I would get a call the next day to finish the transaction and it will be all set. I never got a call. I have a busy schedule so this is not something that is top of my priority. He said he would get it fixed for me and yet he never did. A week passed and I didn’t get a call so when I had time I would call into the store but no one would ever pick up. My boyfriend tried calling as well and would be sent to an external number. We then received late fee because we didn’t pay our bill but that wasn’t our fault. The only reason we got this issue solved was because we drove all the way back to the uhaul store and talked with the guy who was supposed to fix this issue weeks ago! This was the worst customer service I have ever experience. First off, your employees should not be working if they are on medication and supposed to be home recovering. He probably messed this whole situation up because he wasn’t thinking straight. This has been a very poor experience. I am upset that I could not even get ahold of a single employee who works at this location on the phone, I had to drive all the way back when I was told I wouldn’t have to and it would be worked out. I am very very disappointed and do not see myself recommending this location to anyone I know. I have never had this bad of customer service at any other uhaul location.

Gerald B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Willis S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BREANNA M. | Expérience générale |
Évaluation :

Thank you all what a friendly staff and very well put together storage.

Marilyn M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert & Fides T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

taylor w. | Premières impressions |
Évaluation :

The staff really needs to be trained on customer service

KARIN F. | Expérience générale |
Évaluation :

The only issue I had was a rat trap literally falling on me when I opened my unit. That was gross and very unsafe!

John B. | Expérience générale |
Évaluation :

The only place to access a ramp is always blocked by signs and advertising trailer making it near to impossible to back a trailer in. The storage and return vehicles constantly blocks access to ramps especially low ramps convenient for trailers.the back entrance is always blocked by a truck preventing you from coming in from the other side which would make it somewhat easier to back trailer in. When you do get backed in return trucks constantly block your egress and it is difficult to get an employee to move them. When a load was getting away from me on a truck an employee refused to help and let my load fall over then refused to give be me a hand righting it. Another person at the loading dock actually helped me. Staff was constenty dismissive and slow. There is not enough staff for work load. A couple times homeless in facility asking for access to the bathroom. Definitely not impressed with the lack of customer service especially for the exorbitant rates charged.

Andrea F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Krystal W. | Expérience générale |
Évaluation :

I love the seats while driving. It made the long ride comfortable and tolerable . Thank u

Edward E. | Expérience générale |
Évaluation :

Phillip and team were great! Thank you.

Alfy C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Hawar Z. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

maryanne m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Natalie S. | Premières impressions |
Évaluation :

I was very happy with my experience. The gentleman who helped me rent the storage was very helpful and answered all of my questions. The storage unit was clean, and I appreciated being able to use the pushcarts provided to move my things.

Aphectia T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rosa M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

catherine r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Keturah F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ALLISON B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Becki A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Christina L. | Expérience générale |
Évaluation :

Facility was clean and well maintained. The employees here helpful and friendly.

Josh L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Josephine S. | Expérience générale |
Évaluation :

Customer service is non existent. Staff is/are very rude and racist.

Daniel C. | Expérience générale |
Évaluation :

will use again for sure

JANET M. | Expérience générale |
Évaluation :

You can never get a place to load, you park your uhaul trucks in the loading area. Your staff is rude and you are unable to manage direct payments. I would not recommend this self storage..

Jonathon P. | Premières impressions |
Évaluation :

Having to earn the trust over the first several months, as stated by the friendly staff, to gain the "priviledge" of 24hr access (as advertised, ironically) was a testament of the #U-Haul corporations lack of belief in the herd values of the community. I'm a swing shift employee and found it rather irritating that, due to #U-Haul and their view of this community, I have to earn 24hr access, on an unknown scale of trust. The rates are... OK at best. The employee I dealt with was a very good person and helpful. *They will treat the space as if 12' in ceiling height is useable space.. just saying.

Kelli R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Emma D. | Expérience générale |
Évaluation :

Chris is cool

Alfy C. | Premières impressions |
Évaluation :

The Facility staff was very nice. I do not recommend services such as this. However the average rating is primarily due to a poor experience with a central service center pushy attendant that would not allow for my prior knowledge of this U haul facility but instead trying to force a process hat was not helpful to me.

LEILANI M. | Expérience générale |
Évaluation :

Facility was well managed. Didn't have any issues at all and staff was always friendly and helpful.

Jannell M. | Expérience générale |
Évaluation :

The staff were great! The place was always spotless!

JENNIFER D. | Premières impressions |
Évaluation :

Everything was top notch! only problem I encounter was the exact time of return of the Truck. I rushed it in by 6:30 and found out it was 7pm when I left the lot the clock started so I was stressed.

Rosa M. | Premières impressions |
Évaluation :

Is great place to keep your stuff I will recommend my friends

Karena K. | Expérience générale |
Évaluation :

I would have liked it more if it were open longer at least one or two nights out of the week.

Christina T. | Premières impressions |
Évaluation :

Desk clerk was wonderful, very helpful and friendly!

Wiliam L. | Expérience générale |
Évaluation :

This was the first time I have had the pleasure of taking the offer from u- hauls use their equipment and rent a storage unit. It was the best thing I ever had done. So easy and the staff was off the.

vicki f. | Expérience générale |
Évaluation :

Every time I have tried to call the facility to speak with someone re: questions I may have, no one answers the phone there on site. I have tried and tried.

Michael C. | Expérience générale |
Évaluation :

I have to say that the staff here is among the most helpful, professional and friendly among ANY business I've ever dealt with. Everyone here deserves a raise, in my opinion.

Doug S. | Expérience générale |
Évaluation :

Thank you....

Mariflor O. | Expérience générale |
Évaluation :

Love the place!

Bruce C. | Premières impressions |
Évaluation :

As compared to the facility in Sacramento where we started, this place is wonderful! The building is clean & well-equipped. The staff couldn't have been more helpful and we appreciate their service.

JENNIFER D. | Expérience générale |
Évaluation :

Always smelled clean and very secure.

mary ann j. | Premières impressions |
Évaluation :

Well done again, U-Haul! I have rented storage space here twice in the past 10 years and each time the service has been superior. Yea, team!

Tracy S. | Premières impressions |
Évaluation :

The 2 staff that I encountered were very patient, friendly, and helpful. Only complaint would be the location.

Brenda L. | Premières impressions |
Évaluation :

Very nice and helpful

donald c. | Premières impressions |
Évaluation :

Excellent service highly recommended

donald c. | Expérience générale |
Évaluation :

Everything was excellent especially the staff I would highly recommend and use again.

SUE ANN M. | Premières impressions |
Évaluation :

Michael was very helpful guiding me through the paperwork process and providing me with the essentials I needed. Friendly staff, clean facility, reasonable price.

Shuguang P. | Expérience générale |
Évaluation :

Poor customer service! Would not recommend this location to anyone

Breanna D. | Expérience générale |
Évaluation :

Loading dock a joke only 6 spots and employees park there. Staff not very friendly made me feel dumb with questions I had. Not convenient. Online storage space said street level. Wasted $145...

Eleanor C. | Premières impressions |
Évaluation :

The lynwood washington storage make me feel very safe and secure. The staff are very friendly and helpful and very professional. I recommend them every time I can, and will continue to do so.

Wiliam L. | Premières impressions |
Évaluation :

👍 great people there to give you service and friendly folks !

Diane G. | Premières impressions |
Évaluation :

My reservations experience on the phone with Raul was awesome. When I got to the store, the number of the unit rented was not the one marked in the map and I had to figure that out. Not good CS

Rich R. | Premières impressions |
Évaluation :

Excellent experience. All the staff we interacted with were helpful and professional.

Barbara L. | Expérience générale |
Évaluation :

when I really needed a place for my deceased mothers things. U Haul was the place. Thank you

BENITO E. | Expérience générale |
Évaluation :

ONE OF THE EMPLOYEES HAS MANNERS TO TALK TO CUSTOMERS. AND DO NOT HAVE SUFFICIENT PARKING

Kevin P. | Premières impressions |
Évaluation :

Do not even deserve a one star many problems has happened. But yet I still recommend people to go there staff is poorly as well but by been sarcastically nice is doesn’t help Treating me like stupid.

Breanna D. | Premières impressions |
Évaluation :

Loading and unloading zone is a joke. 6 spots to unload with 4 levels of storage. Only 3 small carts available to move items through. Overall canceling the storage. Very dissatisfied

Barbara S. | Expérience générale |
Évaluation :

I still need a receipt of cancellation of my storage to assure that I won't be billed beyond my days of use. Thank you. sealady76@gmail.com

BRIAN S. | Expérience générale |
Évaluation :

My two complaints are that the rent went up more often than I liked, and you could not reach the local location via phone. It always forwarded to a national call center

Angela D. | Premières impressions |
Évaluation :

The location was busy but the staff did their best to help everyone in a timely manner. They were also helpful with accommodating our need for a larger storage unit than planned. Thanks!!

Barbara S. | Premières impressions |
Évaluation :

All staff were friendly and helpful.

Birna R. | Premières impressions |
Évaluation :

I reserved a ground floor storage unit because I walk with a cane and needed a ground floor unit. When I moved in the unit I reserved was not available and they put me in a 3rd floor unit.

James D. | Expérience générale |
Évaluation :

Besides the crowded parking everything else worked out fine.

Edmundo G. | Premières impressions |
Évaluation :

Good people exellent service

James D. | Premières impressions |
Évaluation :

The staff was very accommodating and quick to attend to customer’s needs.

Heaven O. | Expérience générale |
Évaluation :

Rude unprofessional staff

Charlene B. | Expérience générale |
Évaluation :

The staff there is excellent, with as busy as they were every time I was there they were courteous, kind and professional even under pressure. I can't thank them enough for their professionalism.

THOMAS P. | Expérience générale |
Évaluation :

Absolutely a great experience with U-Haul of North Lynnwood.

Anita C. | Expérience générale |
Évaluation :

Very convenient, good service

Anita C. | Premières impressions |
Évaluation :

Found new smaller space nearby, easy to move. Thankyou

BLAKE C. | Expérience générale |
Évaluation :

Was charged for two days when i had it two hours. day three of calling to get my money back. total bill was 99$. had truck 2 hours and drove 5 miles total. wont be back.

Stanley G. | Premières impressions |
Évaluation :

Professional,informative

Raechel R. | Expérience générale |
Évaluation :

Horrible service from the start to the finish. Lost my UBox briefly when I first arrived at the location. Ended with finding flea like bugs in my unit so that's pretty cool. No one seems to care

Sean L. | Expérience générale |
Évaluation :

The normal access hours for storage could be longer inline with other facilities. 10pm normally. The alarm that sounds throughout facility periodically is downright dangerous. Affects my Tinnitus.

Kevin B. | Expérience générale |
Évaluation :

The staff was always helpful and friendly.

DAVID C. | Expérience générale |
Évaluation :

Facility is great staff is great and very helpful...

Jesse J. | Expérience générale |
Évaluation :

Easy to pay from a distance but hard to contact managers/staff and phone numbers always get rerouted to customer service center off site. Hard to get a call back. Otherwise staff is friendly/helpful.

Christopher L. | Premières impressions |
Évaluation :

When someone makes a reservation there should be what that customer reserved when they come in. Generally people don't reserve a large storage unit to come in and find that they can be given 4 small u

Nicole P. | Premières impressions |
Évaluation :

Poor unprofessional & didn’t know what was going on w/ the units on property Rented 2 units that were already rented to someone else very time consuming for not only me but others with me helping

Steve h. | Expérience générale |
Évaluation :

Everybody there was very friendly and helpful but wish there was more customer parking

MICHAEL L. | Expérience générale |
Évaluation :

Staff was always ready to help and meet all oor needs big or small.

Latera O. | Premières impressions |
Évaluation :

The gentleman had a colorful personality. He was very knowledgeable of your services.

Seisuke K. | Expérience générale |
Évaluation :

The hours could be a little longer

David D. | Expérience générale |
Évaluation :

Great service and location.

Patrick D. | Expérience générale |
Évaluation :

My experience was good and the folks here were friendly and helpful...

JENNIFER M. | Expérience générale |
Évaluation :

The employees are very professional, and all areas very clean. The carts are very helpful. The only thing I think needs improvement is they need more parking spaces.

James S. | Expérience générale |
Évaluation :

Nation wide uhaul is a finely tuned machine for a pleasurable moving experience

Brady B. | Premières impressions |
Évaluation :

facility very nice, people are friendly, there are disconnects that exist that need worked out..

Donna R. | Premières impressions |
Évaluation :

Staff was friendly and helpful.

georgianna v. | Premières impressions |
Évaluation :

Great and friendly service

Terry M. | Expérience générale |
Évaluation :

The wiper blades were horrible and the heater fan made a shrieking loud noise. Wiper blade should always be replaced. Not to do so is a dereliction. Mid-winter they should be inspected. Safety First.

LYDIA F. | Expérience générale |
Évaluation :

Locked out of my storage unit twice. Manager will not return calls and they will force you into purchasing things.

LUKE L. | Premières impressions |
Évaluation :

The gentleman that helped us was very polite, and helpful.

Rickie P. | Expérience générale |
Évaluation :

Justin Ulrich was very professional but the day before that Christopher Guatemala was very rude to me and my wife and slammed your door into me because I was trying to hear his conversation about me

Willie G. | Expérience générale |
Évaluation :

My family and I use U-Haul often, and are always satisfied. The staff are great, and their customer service skills are excellent. We are very happy with U-haul.

Danial J. | Expérience générale |
Évaluation :

Seemed to be an issue with the card reader. Had to slide card in opposite direction than stated on reader. Sometimes had to slide card a couple times for access.

Jeremy N. | Premières impressions |
Évaluation :

The facility owner and staff were friendly, knowledgeable and very helpful. The building was very clean and well maintained. I look forward to future business here.

Kelly L. | Expérience générale |
Évaluation :

.

Amanda T. | Expérience générale |
Évaluation :

The facility charged me a fee when I have never even been to the facility could not reach a customer service rep to fix the situation

Gene L. | Expérience générale |
Évaluation :

Great facility! Very clean and well maintained. Very friendly and helpful staff. Well, one of them is somewhat unpleasant, but the rest are great.

Manuel A. | Expérience générale |
Évaluation :

Great customer service.

lacey k. | Expérience générale |
Évaluation :

I was very pleased with facilities

Brandon R. | Premières impressions |
Évaluation :

👍

David G. | Expérience générale |
Évaluation :

I moved out due to price only. The price increases were too much, plus I did not need such a large storage space. The staff were excellent, very friendly towards me and the area kept super clean.

Patricia E. | Expérience générale |
Évaluation :

Later evening hours would've been nice.

Terry M. | Réservation |
Évaluation :

I have used UHaul many times for long and short haul. Never have used your storage before. Your staff yesterday was very competent and pleasant and professional.Trailer door latch needed adjusting.

Cori P. | Expérience générale |
Évaluation :

Great and convenient storage, office could use one more counter worker as there are usually more customers than staff. Otherwise very good facility. Cory C.

hector s. | Réservation |
Évaluation :

It was too close to closing so they said too late to come in. I am going elsewhere. One place is cheaper although further but they really want my business and I’ll get a month free. Good luck to you.

Edward K. | Expérience générale |
Évaluation :

For our final month we paid a full month and moved a week later. After paying tens of thousands of $$ over the past year(3 big units, 2 xcountry trucks) it would have been nice to have been prorated.

JACOB D. | Réservation |
Évaluation :

Very prompt and helpful

Loretta O. | Expérience générale |
Évaluation :

...

Richard W. | Expérience générale |
Évaluation :

Place was great.

dominique J. | Expérience générale |
Évaluation :

Aside from 1 employee who was a complete jerk everyone else had gone above and beyond for service and understanding. Would have done 5* if it wasnt for that one employee

MELVYN P. | Réservation |
Évaluation :

This storage facility is very clean and the staff is helpful and accommodating. It has an ample supply of carts and hand trucks to assist you with your storage needs Including restrooms on each floor

MISTY h. | Expérience générale |
Évaluation :

It was a pleasure storing my items here. They always felt safely secured.

Joseph P. | Expérience générale |
Évaluation :

Very secure and clean. thank you

Shantelle D. | Expérience générale |
Évaluation :

Quick service

ISAIAH G. | Expérience générale |
Évaluation :

I had a wonderful experience working with the Lynnwood U-Haul. The location was always clean, and the staff was friendly every time I interacted with them.

DESIREE W. | Expérience générale |
Évaluation :

I ended up canceling my reservation at Uhaul Because i received a call stating I would have to pickup truck in Mt Vernon. Completely unacceptable. I went with Penske! They were 5 star all the way.

Saied H. | Expérience générale |
Évaluation :

It well exceeded my expectation and was much better that other storage facilities that I had seen. Very excellent service and helpful staffs.

GREGORY H. | Expérience générale |
Évaluation :

Was a little rocky at first with the billings but put it on auto pay and it went great..thanks!!

Debra T. | Réservation |
Évaluation :

Was told no storage unit when tried to call to cancel

Rina C. | Expérience générale |
Évaluation :

One of the best, most well maintained locations I've seen!

Glenwood J. | Réservation |
Évaluation :

N/A

Christina L. | Réservation |
Évaluation :

The two individuals who assisted me with checking in and getting set up with my storage unit were prompt, kind, and efficient.

rebina e. | Expérience générale |
Évaluation :

Nice and clean,Great Customer Service

Raechel R. | Expérience générale |
Évaluation :

Poor customer service, no one has any idea what’s going on, so many different answers from different people. Took 4 days to get my U box delivered from the Everett location. Waste of my time

Eileen V. | Expérience générale |
Évaluation :

The staff id friendly helpful and knowledgeable. The facility is clean and well lit and well maintained. I highly recommend this facility!

Patricia G. | Expérience générale |
Évaluation :

Nice, neat and clean!

diane Y. | Réservation |
Évaluation :

Very convenient, nice people.

Craig K. | Expérience générale |
Évaluation :

U-Haul is the most accessible & secure storage facility I have experienced. Thank you for your wonderful local facility here in Lynnwood . . .

WILLIAM C. | Expérience générale |
Évaluation :

Like it

Amethyst F. | Expérience générale |
Évaluation :

Access hours were the only inconvenience. Customer service was fantastic, employees very personable and helpful. I hope they're making a good living wage.

JOE L. | Expérience générale |
Évaluation :

We rented 4 units all tol. 2 in N Lynnwood & 2 more in Smokey Point. All 4 units were clean and well maintained. We also rented 3 large trucks and 1 trailer. Our move was from Yakima, to Marysville.

Nia C. | Expérience générale |
Évaluation :

Everything was good until the move out. The elevator stopped working and we were told we couldn't use the stairs. My movers were flexible and didn't charge me extra for this, but it was frustrating.

TRAVIS W. | Expérience générale |
Évaluation :

The access hours are limited which is difficult. My other storage that I still have with public storage stays open hours later.

STEPHEN D. | Expérience générale |
Évaluation :

I found the staff here to be rude at almost every interaction along with most of the staff not very knowledgeable. Last thing to note is it seemed like I always had to go out and track down employees

Gregory D. | Expérience générale |
Évaluation :

Thank you for the call when I accidentally left my unit unlocked!

Weston R. | Expérience générale |
Évaluation :

This uhaul is the best one around, I've used them for moving trucks and vans, and have used self storage a few times. They are very helpful, and sometimes give little discounts (late move out etc)

dillon j. | Expérience générale |
Évaluation :

Most unprofessional and rude place that i have ever dealt with. Decided to treat my husband like crap as well as me. My aunt who was helping us move out fell and dislocated shoulder on unmarked curb.

JENNIFER C. | Expérience générale |
Évaluation :

Stored items for 8 years. Glad that bill is finally gone! Staff is always friendly and helpful. Will be back for all future needs!

Non reviews have been submitted for this location.

Retour
Haut de la page