Customer Reviews for U-Haul Storage of North Lynnwood

5 961 évaluations

14429 Hwy 99   Lynnwood, WA 98087
(No on site rental parking; short term only 30 Minutes; park on 99)

(425) 741-8568

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(425) 741-8568

14429 Hwy 99
Lynnwood, WA 98087
(No on site rental parking; short term only 30 Minutes; park on 99)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bmwa S. 
Évaluation :
3

There was a long line and only one person working the front counter. More bodies needed at the front desk. We stood in line for 35min

Regina P. 
Évaluation :
5

It was very quick to return the truck. The staff person was very efficient and nice.

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANGELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven L. 
Évaluation :
1

Gave me multiple incorrect addresses for truck pick up. Service was slow and unorganized.

Glen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Greeted with a smile and well taken care of by the staff at ltnnwood store. The "manager at everett store should be fired.

James M. 
Évaluation :
5

They are there to help you…they treat you as a customer and that is why I would go back to that franchise on a regular basis. Great team!!!

Derek W. 
Évaluation :
4

The returning after hours was a bit annoying. The webpage kept going white and had to start over about 6 times.

Raven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

I went at this location 6443 Evergreen Way, Everett, WA 98203 and it was a lady like asían or hawaiian, I ask for dolly she said I can't rent a dolly because my car is sport but I can rent a car transporter, and she not give me more information So i don't know what to do I lose 3 days then come back to the same location and a withe ladie helps me very nice and help me to find what I need!

francisco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kezia L. 
Évaluation :
2

The team here seems very under staffed. I waited 45 minutes in line before being helped. Only two people to serve everyone. They did their best, but it seems management is not giving them support. Save yourself the headache and rent somewhere else

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

The manager at this location, she was great help!

David G. 
Évaluation :
4

el personal que esta en atecion al cliente debe estar mejor capacitado les falta estar mejor capacitado

JUAN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isabel H. 
Évaluation :
2

Did not get the trailer I reserve online Bad customer service. No help from call center. They wanted me take a ferry ride to get my truck etc. not happy with U-Haul at all. Will never use U-Haul again

Lee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
3

More employees available to assist. Both check out and check in there was only 1 employee at the desk and many of us waiting for help. Upon check in, since there was such a long line, the employee offered to let us drop off the key and she would handle the paperwork. This caused us to be charged $111 for gas that we should not have been and it took almost a week to fix. If we had been helped in person, the error on the gas would have been noticed and the charge would not have happened.

Amy H. 
Évaluation :
5

Awesome...Only one I will use...

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONITA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn W. 
Évaluation :
1

Long lines, staff that is short tempered and rude, and seem uninterested in helping. I would not rent here again.

Kayla R. 
Évaluation :
5

Make sure all lights work

Marvin W. 
Évaluation :
5

The team was great !!

Jeremy S. 
Évaluation :
4

The trailer was initially a bit dirty. When I pointed it out, a staff member immediately cleaned it up quite well.

Lynne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shinji M. 
Évaluation :
1

I arrived at your North Lynnwood location 15 minutes before opening and thought the deal was to get in line behind all the after hours returns. Staff was there but the office was not open yet. The abrasive day manager checked me in. Staff was there so I had no way to know it was considered "after hrs". I was charged the after hrs fee like I had dropped it off when no one was there and deposited the key in after hrs drop box. The charges were reversed after arguing with the general manager about not being told that until given my paid invoice. I did not want to be late on my 24 hr rental and I was being penalized for it. Bad practice to tell me to read the contract when I had a moving crew to meet and direct. They should have told me to wait 15 minutes and save $20. I won't be using U-haul again!

GREG B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
2

when tried to extend the rentar, uhaul team was very rude and not helpful at all, Even when there was not a option to extend the rental, the way the team handled the communication was bad.

Cesar G. 
Évaluation :
3

The people that work there are nice . The 26ft truck that we rented was clean drove nicely but the battery died it took almost 3 hours and at least 3 calls to get someone to us to replace the battery . This caused me to miss the time to return the truck and I get charged for another day. This is completely unfair.

Beth E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom J. 
Évaluation :
5

Thumbs up

JACQ M. 
Évaluation :
5

All staff were helpful quick and called to make sure everything was good 👍 Thank you

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY S. 
Évaluation :
1

Sure general manager. Never going there again!

Noe M. 
Évaluation :
4

Driver's windshield wiper was missing. It was raining. I had to drive under 20 mph to get back in the dark.

Sergey G. 
Évaluation :
3

After hours self checkin website failed to load and timed out. This caused me to be charged an extra fee for the employees to check in the following day. This is unacceptable.

Matthew D. 
Évaluation :
5

I would use this location again!

Nannie L. 
Évaluation :
4

The manager at this site runs an efficient ship. He keeps the wait times to minimum. Don't let this guy get away, get more like him

John M. 
Évaluation :
5

People are always kind and helpful at this location. I have experienced at other locations where this is not true. Keep up the great work!!

Derek W. 
Évaluation :
5

This is the "Primo" U-Haul of them all...The others do not come close...Period...

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akemi L. 
Évaluation :
5

Dealing with performance at work is wonderful and smooth in dealing with customers, they are really great.

Mansour N. 
Évaluation :
5

2nd time I've rented a uhaul and it only had 1/4 tank of fuel. This makes things more difficult. I'd say shift to a model closer to what car rentals use: get the vehicle with a full tank, bring it back with a full tank.

JOHNATHAN T. 
Évaluation :
5

Fast, friendly and knowledgeable staff. Thank you,

Mario R. 
Évaluation :
4

I would have used this location this time, but I was picking up a couch and wanted to be closer to Fred Meyer. This one was closing soon, and I wanted one that stayed open until I was done. Otherwise no problemi would have used this location!

Chadaela L. 
Évaluation :
5

Great Assistant Manager!!

Laura C. 
Évaluation :
5

Everything went smoothly. No hassles

Rick P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

troy M. 
Évaluation :
5

The two women I dealt with at this location went above and beyond to make the experience quick, easy and painless. They were kind and professional. Those two are the gold standard of customer service.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Virginia M. 
Évaluation :
4

Nice and fast, found my unit with a little help!

Toni C. 
Évaluation :
4

There was an amazing person at this locations, I believe their name was Jesse or Jessica. They had short, colored hair. They showed me so much kindness and humanity and honestly turned a bad situation around for me. Thank you for that! The van I used worked fine, but I did find out from another driver on the road that the tail lights were out. Overall, great experience.

ALLY C. 
Évaluation :
1

I have rented from this location before this time sucked I reserved a trailer for one day but when I went into story asked the person behind counter to extend my reservation she said ok I get a call at 9,3 saying I'm late returning trailer we talked so I had to empty out the trailer take it back at that time I reserved another one for 5 o'clock I got a call about 2 saying I can come get trailer when I got there the trailer I dropped off was in the same place I dropped it off never moved they gave me the same one so shitty

Randy N. 
Évaluation :
4

No issues with renting a track. But I took 8 ready-to-go boxes but they charged me for 12 boxes...And I don't see any refund.

Evgeny S. 
Évaluation :
5

Great. Super professional employees

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK MICHAEL D. 
Évaluation :
5

This is honestly the best uhaul Ive been too I would keep this same program for every location

JACQ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
5

Impressive all the way around. Never saw a U-haul cleaning and expecting rental equipment upon return. Costumer service outstanding from beginning to end Every worker we encountered was courteous, polite,, knowledgeable, and so much more.They have set the example on how all businesses should be operated. U-haul Storage @ North Lynnwood location is more than highly recommended.

peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evgeny S. 
Évaluation :
5

6 X 12 pretty beat and dirty but not a problem as I was picking up pallets.

MICHAEL P. 
Évaluation :
5

Phillip and his crew were very nice! Phillips introduction tour of the storage was very clear and perfectly explained! Phillip keep us engaged and was very professional.

NANNIE L.  |  Premières impressions 
Évaluation :
5

Great Customer Service.

Miguel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dondre J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yue D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney C. 
Évaluation :
1

The truck was not available for pickup on time causing me to reach out to customer service and being on hold for 40-50 mins. Finally was able to get the truck 1 hour late, causing me to not being ablw to finish the work I rented the vehicle for. Over all a very bad experience.

ANUBHAV S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Two staffers we talked to were very gracious.

James S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wai N. 
Évaluation :
5

Excellent

MOHD S. 
Évaluation :
1

Worse customer service experience after using the Cargo van and returned one of the maintenance services who was there with his bad attitude called me a get the F... out of here B.... and i answer his thank you

Badr C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
4

The drop off was quick and painless!

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
4

Have the truck we ordered at the location we picked. To have have accurate count of the additional equipment we ordered.

Carrol B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hoon L.  |  Premières impressions 
Évaluation :
5

Best U haul experience to date. Highly organized, efficient and friendly. I would highly recommend this location. Excellent experience!

Hans B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya F. 
Évaluation :
2

The people who work behind the counter are nice. However the person who installed my trailer was very rude. When I returned it too, he started cursing when he saw me parking in the correct spot and he asked me to go to the left in a very unprofessional way. I was looking at him shocked on the way he was talking to me and he repeated it.

Mariam A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erich M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Premières impressions 
Évaluation :
5

Not a single thing. The staff was friendly and took no time to pick up or drop off. Merci!

Tristan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry V.  |  Online Move In 
Évaluation :
5

Thank you for everything! The workers at the front desk helped me so much deciding what boxes and materials I needed to move! And this is the #1 place in the area to feel your items are secure and safe!! 10 out of 10!

Karissa K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian R.  |  Expérience générale 
Évaluation :
4

Some employees not friendly maybe busy & tired…

Rudy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria H.  |  Premières impressions 
Évaluation :
5

Jessica was awesome

John M.  |  Online Move In 
Évaluation :
1

To start off my experience with this location Danielle, the GM, called me saying she doesn't have the 6x12 trailer I reserved because she didn't want to give me what she had for the length of time I needed it. She then sends me from Lynnwood to Kenmore for the trailer. Which, when you ask her she swears she has nothing to do with my contract and my reservation was never at her location it was at a different one. Which is entirely incorrect. I would love for someone to listen to the audio recordings of her calls to me. She also called me to verify the storage unit I needed and said it's available and ready for when I arrive. Well, when I arrived I found out she had canceled my reservation and had given the unit to someone else with the excuse of "you reservation isn't valid until you're here in person." So what reason does one need to make a reservation if it's not going to be honored even after they call to confirm it's available and ready for move-in?! Well, when I was at the location to get checked in Danielle ends up being the one to setup my check in and do my contract. Which this was an entirely unpleasant situation too. She kept stopping what she was doing to walk off and help other customers just leaving me at the counter without even saying so much as "sorry" or "excuse me." No respect or manners at all for the fact that she was assisting me. On top of the fact that Danielle swears she has nothing to do with my contract yet the contract says otherwise, not to mention the video recording from when I was in the location. I also was never allowed to sign the contract and when I mentioned this she said it didn't matter, which I know isn't correct. So, then I get to the point of not wanting to give any of my money to U-Haul ever again because I'm owed over $600, I make an agreement with Danielle to get my things out and not pay the recent months rent. As my girlfriend and I are trying to get my things out the rest of Danielle's staff decides that they are going to harass my girlfriend for money every time she goes into the office to get the alarm disarmed because Danielle refused to activate my swipe card to give me access to my unit to remove my things. She made us go in the office to get it disarmed. Which was an entire ordeal. Jessica, the assistant manager, is by far one of the most foul humans to deal with too. She was extremely rude to my girlfriend every time she was in the office. She flat out refused to disarm the alarm and said we had no choice but to set it off and deal with the noise. Which to a disabled veteran with tendinitis like myself those alarms are dangerous and damaging to my physical health. I've had a migraine since 2/16 from those alarms going off several times for extended periods of time. All of this is for certain not how U-Haul wants their company represented I'm sure. I do know that the attorney I've hired is very much on top of filing the lawsuit to retain all of the email, phone, and video records of my experiences with U-Haul to get all my money back I am owed as promised by this company and we are pressing charges for the harassment and abusive nature of the employees.

Kyle G.  |  Expérience générale 
Évaluation :
5

Somehow I missed entering through the glass doors & tried the after hours door & couldn't get in. I may have missed it in the email not sure. Danielle was amazing! Friendly & very helpful!!

Sandra S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONYEJE B.  |  Premières impressions 
Évaluation :
5

The staff are always so helpful and the facility is always clean

Geri V.  |  Expérience générale 
Évaluation :
5

Great opportunity to store at uhaul

ANITA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolores M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell G.  |  Expérience générale 
Évaluation :
5

Great experience!

leo j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier C.  |  Expérience générale 
Évaluation :
5

Phillip was the employee that helped me, and he's the reason why I would recommend coming to this location. His customer service was literally the best. Made my first time renting out a storage a breeze and he's just an overall great person from just that one time experience.

Leo D.  |  Premières impressions 
Évaluation :
1

Where do I start…. I reserved a 6x12 trailer at this location, including having a storage unit. Well I got a phone call from someone at the location saying they didn't want to give me the trailer they did have on lot however if I wanted to go to another location 30 minutes away they have one for me. Due to not wanting to deal with not having the trailer I reluctantly took the option available. They didn't tell me it was just a dealer at some tiny little market in the middle of nowhere. Which was massively inconvenient for me in every way possible. Then, a few days later I get a call to confirm the storage and size I needed, with being told it would be available for me and I was very clear about the days possibly moving. I was told it wasn't an issue. However, it became an issue. My reservation was canceled and the size unit I needed became unavailable. Which the manager told me, "making a reservation doesn't guarantee availability." Then why on earth was I called and confirmed for unit and size?!?! Why was I told it would be available?! This isn't even everything that happened regarding U-Haul. This is just the one location. The dealer even messed up in allowing me to tow a trailer without having the cables to connect the lights. Which I would love to get reimbursed for. Doesn't include the previous U-Haul location accusing me of stealing equipment that didn't belong to them, as well as not giving refunds promised. I was told by customer service that someone would contact me in up to 3 days and it's now been over 5. I will keep bringing this to U-Haul attention until someone does something.

Kyle G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARIE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelli m.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KALE S.  |  Premières impressions 
Évaluation :
4

The people where I returned my U-Haul and and stored my belongings were wonderful however my books my U-Haul there were a lot of problems also driving up here and getting in contact with someone at U-Haul to help me with these problems was a nightmare and I have tried to call someone from customer service and have not been able to get ahold of anyone I've tried a couple of times and up on hold for more than 20 minutes each time very dissatisfied with that matter fact I'm angry with everything that happened and still would like to talk to someone

Carla M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura B.  |  Expérience générale 
Évaluation :
5

Danielle was awesome as always

Kaine B.  |  Premières impressions 
Évaluation :
5

Everybody was extremely helpful. The general manager..I think her name was Danielle, was an absolute delight to work with.

Mike B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice y.  |  Expérience générale 
Évaluation :
5

Great staff. Helpful and friendly.

ASHLEY M.  |  Expérience générale 
Évaluation :
5

Rachel was always helpful and went out of her way to help us during a very difficult move for our family. She stayed in contact and always provided me with options that were reasonable and helpful…… I would recommend Everette Uhaul and all the uhaul staff and storage. Thank you for all your help and your reasonable offers!!!

Rachel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Davell B.  |  Premières impressions 
Évaluation :
5

The staff was extremely friendly

Nabila B.  |  Expérience générale 
Évaluation :
5

I will only use your facility when i have items to be moved

loren j.  |  Expérience générale 
Évaluation :
4

The only negative comment I would have to say the inside of each unit is so dark, it would be nice to have some lighting

Sheila m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVALISA D.  |  Premières impressions 
Évaluation :
4

There was a long line and only 1 person working. When I went to see my storage unit, there was no lock and had to wait in line again. The than that, the person working was very nice and friendly.

Minna N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KING E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER O.  |  Expérience générale 
Évaluation :
4

Aside from the inconvenience of not being able to change my bill payment date without 2 consecutive payments on one day, everything was about as expected with this storage facility.

christopher c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

loren j.  |  Premières impressions 
Évaluation :
5

It was a place that I would use again with no hesitation. Thank you everyone involved at U-Haul

DOMINIC W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M.  |  Expérience générale 
Évaluation :
4

Easy move in experience; carts were helpful however there were issues when one or two customers had all 10 carts in use preventing other customers moving from using them.

Shannon C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT W.  |  Online Move In 
Évaluation :
4

Thank you, I will use them again.

Cherrise M.  |  Expérience générale 
Évaluation :
3

Last week we tried to go and haul some stuff out they had two large U-Haul‘s in the parking spots where the loading and unloading of the storages were they would not move them out of the way so we had to wait to get out of there for the next week.

ROBERT T.  |  Expérience générale 
Évaluation :
5

We moved out the 1st we received notice email our acct same day due was debited for whole month we explained this to the mgr she was so helpful! refunded our acct customer service was awesome friendly definitely use this facility in future!

Kim N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bartel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanni R.  |  Expérience générale 
Évaluation :
1

You raised rates on me, I took my stuff and moved elsewhere

Eugene F.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and quickly fixed a small snafu. Guy with the owner shirt was a bit grumpy.

Todd H.  |  Premières impressions 
Évaluation :
5

I wouldn't store my goods anywhere else . . .

Craig K.  |  Expérience générale 
Évaluation :
5

Thank you. Matt and Jade... You are both AMAZING.

TRACY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim W.  |  Expérience générale 
Évaluation :
3

Good facility but I moved my items to a facility that was just as nice and was a 3rd of the price.

Kevin G.  |  Expérience générale 
Évaluation :
3

Gave us wrong info on Uhaul process of keeping truck an extra night

Tracey S.  |  Expérience générale 
Évaluation :
5

Matt, the manager, was incredibly helpful throughout my time working with the lynwood location. Very much appreciate his help going above and beyond to make my situation a little bit better (had a uhaul stolen).

Christopher K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett N.  |  Expérience générale 
Évaluation :
5

Super helpful staff, very clean facility.

Christopher K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Premières impressions 
Évaluation :
3

Jade Harris has been amazing with every encounter and customer call. You need to get rid of the other staff and hire more people like her and have her train your management staff . The other staff were terrible. Aan who checked in the Williams truck yesterday was also amazing and very friendly, fast and helpful.

TRACY W.  |  Premières impressions 
Évaluation :
1

Changing policy on me after a couple of years of renting trucks and storage units without warning and with an attitude! A couple of the staff including the manager don't have average social skills and attitude when it comes to having a normal conversation and respect . It's like you are in the "hood " kind of place.

RAYMOND H.  |  Expérience générale 
Évaluation :
3

Slow elevator. Some staff rude. Jade Harrison was the nicest, kindest most efficient. She deserves an A+++. Thank you Jade.

TRACY W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie B.  |  Expérience générale 
Évaluation :
5

I had a great experience with this U-Haul location. Everything was always clean and bright. The staff were friendly and helpful, including the Manager Matt Sun who helped me through a number if situations I had by being flexible and willing to work with me. They also had patience and understanding working through the difficulties with COVID-19. I highly recommend this U-Haul Storage location!

CAMERON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
3

I did not like the pipe that went around the dock. it created a lot of extra work, and effort.

PAUL V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon P.  |  Premières impressions 
Évaluation :
2

I liked how easy it was to rent a unit online, but the instructions as to how to get in weren't very clear and the place smelled like urine and some other chemical. I couldn't leave my stuff there for fear of that stuff getting into my things, especially the smell.

Michelle V.  |  Online Move In 
Évaluation :
5

Staff was very helpful and helped my get a second unit when the first was too small

noelle a.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muriele R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie K.  |  Premières impressions 
Évaluation :
5

Jade and Phillip went above and beyond to help solve our problems.

Dave I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNAHREDEL B.  |  Expérience générale 
Évaluation :
5

Great staff.

Michelle D.  |  Expérience générale 
Évaluation :
5

The Lynnwood location (14429 Hwy 99) was awesome! This place is clean, carts are in good condition and access to the facility was convenient. The best experience I ever had with storage places.

Kertulilli S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason C.  |  Premières impressions 
Évaluation :
5

I have always found the staff ti be friendly, helpful Nd accommodating. I would business. recommend this buisness.

MOLLIE (MARY) K.  |  Premières impressions 
Évaluation :
5

The owner is super friendly and always very helpful. Recommended!

Vija G.  |  Expérience générale 
Évaluation :
5

We had a wonderful experience using us this facility. The staff was always nice and helpful, the facility was also very clean and tidy, and the layout made loading and unloading super easy!

Savannah L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

Matt was very polite and helpful. My situation was complicated and he resolved it quickly and effectively.

William Harper W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Expérience générale 
Évaluation :
1

rude customer service long waits not fun

JACQUELINE M.  |  Expérience générale 
Évaluation :
1

I booked a large storage space online and confirmed it with the Uhall corporate office. However, when I arrived at the facility, They not only did not have my reservation, they didn't even have any large storage spaces available. The counter rep was rude and did not offer any help. As a result, I was forced to get a small space to unload my current truck, but was unable to continue my move. I was then forced to get a space as Public Storage, and in effect had to have two storage facilities for 2 months. Terrible coordination with the Uhall corporate reservation system and poor customer service. I will never use Uhall again as Public Storage was cheaper and more professional

William Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel f.  |  Expérience générale 
Évaluation :
4

Access should be 24 hours; not after I've been a customer for a long period of time. I was granted access right before 10pm and then locked out afterwards.. quite problematic Owner helped me back trailer in and was very helpful.

Steve B.  |  Premières impressions 
Évaluation :
1

We drove in a Uhaul truck for 9 hours for this move. As time was getting tight, we called the office to understand how we could get into our unit If we arrived after hours. We were told that they couldn't help us and that we needed to go online. We skipped all other stops and arrived at 4:57 - three minutes before the office closed. As I walked in the office manager told one Employees to lock the door before anyone else came in. Then he proceeded to tell me that he could not help me and that I needed so go online. I stood in front of the man and stumbled through the online experience. I received my access code and went outdoors to the keypad. The code did not work. I went back to the office and knocked on the door. I told the manager that the code wasn't working. He told me that there was nothing he could do and that rather than using my security code, I could just wait until one of the others moving in opened the door. He said that without the security code at the front door, and alarm would go off when I opened our unit, but to just ignore that - it would go off in 10 seconds. The only person at this location who helped was Jade. After the day manager left, she came out and helped us with the security code and gave us their cell number for text questions. I have security concerns about this location. Your office manager is a very poor representation of the company. He is a deterrent and I would warn people to use one of the many other storage options in the area.

Leah S.  |  Online Move In 
Évaluation :
5

Everyone had a mask on, felt safe, hand carts super helpful

Colleen W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yolanda C.  |  Expérience générale 
Évaluation :
5

Great job, keep it up.

Patience L.  |  Expérience générale 
Évaluation :
4

I would like to thank the staff for always being attentive. Always friendly and helpful. My experience has been great and I will recommend to anyone.

Brenda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrett R.  |  Expérience générale 
Évaluation :
5

Matt and his team do an amazing job. He looked out for me and went above and beyond. Great team!!!!

John B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H.  |  Expérience générale 
Évaluation :
5

Matt Sun is doing a great job.

Stephen S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eunice U.  |  Expérience générale 
Évaluation :
5

The emergency alarm went off every time we were there, over the past 4 years. Sometimes it would go off twice if there for an hour or so. Very irritating. Great place otherwise.

LYNNETTE D.  |  Expérience générale 
Évaluation :
1

To rent the truck I was required to provide another contact. Ridiculous Then my confirmed reservation for a 10x10 unit was not available. Staff was rude and said reservations mean nothing. I was forced to settle for a small unit. Terrible service

William Y.  |  Premières impressions 
Évaluation :
5

Thank you U-Haul Team. I needed to relocate while this pandemic is going on. Your services made this possible. Safety and security were my top priority. Respectfully submitted; Michael Smith

Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kitt P.  |  Expérience générale 
Évaluation :
2

We were helped by a manager at the facility. He was very helpful but we ran into problems with a unit that was locked that shouldn't be. He said he would give us a month free because of the Hassle. But at the end of our visit I realized that he didn't know what he was doing ( not to mention also on prescription drugs because of a surgery and at work...). He could not finish our transition that day for some reason and said that I would get a call the next day to finish the transaction and it will be all set. I never got a call. I have a busy schedule so this is not something that is top of my priority. He said he would get it fixed for me and yet he never did. A week passed and I didn't get a call so when I had time I would call into the store but no one would ever pick up. My boyfriend tried calling as well and would be sent to an external number. We then received late fee because we didn't pay our bill but that wasn't our fault. The only reason we got this issue solved was because we drove all the way back to the uhaul store and talked with the guy who was supposed to fix this issue weeks ago! This was the worst customer service I have ever experience. First off, your employees should not be working if they are on medication and supposed to be home recovering. He probably messed this whole situation up because he wasn't thinking straight. This has been a very poor experience. I am upset that I could not even get ahold of a single employee who works at this location on the phone, I had to drive all the way back when I was told I wouldn't have to and it would be worked out. I am very very disappointed and do not see myself recommending this location to anyone I know. I have never had this bad of customer service at any other uhaul location.

Robbiann B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willis S.  |  Expérience générale 
Évaluation :
5

Thank you all what a friendly staff and very well put together storage.

BREANNA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert & Fides T.  |  Expérience générale 
Évaluation :
3

The staff really needs to be trained on customer service

taylor w.  |  Premières impressions 
Évaluation :
4

The only issue I had was a rat trap literally falling on me when I opened my unit. That was gross and very unsafe!

KARIN F.  |  Expérience générale 
Évaluation :
1

The only place to access a ramp is always blocked by signs and advertising trailer making it near to impossible to back a trailer in. The storage and return vehicles constantly blocks access to ramps especially low ramps convenient for trailers.the back entrance is always blocked by a truck preventing you from coming in from the other side which would make it somewhat easier to back trailer in. When you do get backed in return trucks constantly block your egress and it is difficult to get an employee to move them. When a load was getting away from me on a truck an employee refused to help and let my load fall over then refused to give be me a hand righting it. Another person at the loading dock actually helped me. Staff was constenty dismissive and slow. There is not enough staff for work load. A couple times homeless in facility asking for access to the bathroom. Definitely not impressed with the lack of customer service especially for the exorbitant rates charged.

John B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN E.  |  Expérience générale 
Évaluation :
4

I love the seats while driving. It made the long ride comfortable and tolerable . Thank u

Krystal W.  |  Expérience générale 
Évaluation :
5

Phillip and team were great! Thank you.

Edward E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hawar Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maryanne m.  |  Expérience générale 
Évaluation :
5

I was very happy with my experience. The gentleman who helped me rent the storage was very helpful and answered all of my questions. The storage unit was clean, and I appreciated being able to use the pushcarts provided to move my things.

Natalie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aphectia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keturah F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becki A.  |  Expérience générale 
Évaluation :
4

Facility was clean and well maintained. The employees here helpful and friendly.

Christina L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh L.  |  Expérience générale 
Évaluation :
1

Customer service is non existent. Staff is/are very rude and racist.

Josephine S.  |  Expérience générale 
Évaluation :
4

will use again for sure

Daniel C.  |  Expérience générale 
Évaluation :
1

You can never get a place to load, you park your uhaul trucks in the loading area. Your staff is rude and you are unable to manage direct payments. I would not recommend this self storage..

JANET M.  |  Expérience générale 
Évaluation :
3

Having to earn the trust over the first several months, as stated by the friendly staff, to gain the "priviledge" of 24hr access (as advertised, ironically) was a testament of the #U-Haul corporations lack of belief in the herd values of the community. I'm a swing shift employee and found it rather irritating that, due to #U-Haul and their view of this community, I have to earn 24hr access, on an unknown scale of trust. The rates are... OK at best. The employee I dealt with was a very good person and helpful. *They will treat the space as if 12' in ceiling height is useable space.. just saying.

Jonathon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli R.  |  Expérience générale 
Évaluation :
5

Chris is cool

Emma D.  |  Expérience générale 
Évaluation :
3

The Facility staff was very nice. I do not recommend services such as this. However the average rating is primarily due to a poor experience with a central service center pushy attendant that would not allow for my prior knowledge of this U haul facility but instead trying to force a process hat was not helpful to me.

Alfy C.  |  Premières impressions 
Évaluation :
5

Facility was well managed. Didn't have any issues at all and staff was always friendly and helpful.

LEILANI M.  |  Expérience générale 
Évaluation :
5

The staff were great! The place was always spotless!

Jannell M.  |  Expérience générale 
Évaluation :
4

Everything was top notch! only problem I encounter was the exact time of return of the Truck. I rushed it in by 6:30 and found out it was 7pm when I left the lot the clock started so I was stressed.

JENNIFER D.  |  Premières impressions 
Évaluation :
5

Is great place to keep your stuff I will recommend my friends

Rosa M.  |  Premières impressions 
Évaluation :
4

I would have liked it more if it were open longer at least one or two nights out of the week.

Karena K.  |  Expérience générale 
Évaluation :
5

Desk clerk was wonderful, very helpful and friendly!

Christina T.  |  Premières impressions 
Évaluation :
5

This was the first time I have had the pleasure of taking the offer from u- hauls use their equipment and rent a storage unit. It was the best thing I ever had done. So easy and the staff was off the.

Wiliam L.  |  Expérience générale 
Évaluation :
4

Every time I have tried to call the facility to speak with someone re: questions I may have, no one answers the phone there on site. I have tried and tried.

vicki f.  |  Expérience générale 
Évaluation :
5

I have to say that the staff here is among the most helpful, professional and friendly among ANY business I've ever dealt with. Everyone here deserves a raise, in my opinion.

Michael C.  |  Expérience générale 
Évaluation :
5

Thank you....

Doug S.  |  Expérience générale 
Évaluation :
5

Love the place!

Mariflor O.  |  Expérience générale 
Évaluation :
5

As compared to the facility in Sacramento where we started, this place is wonderful! The building is clean & well-equipped. The staff couldn't have been more helpful and we appreciate their service.

Bruce C.  |  Premières impressions 
Évaluation :
5

Always smelled clean and very secure.

JENNIFER D.  |  Expérience générale 
Évaluation :
4

Well done again, U-Haul! I have rented storage space here twice in the past 10 years and each time the service has been superior. Yea, team!

mary ann j.  |  Premières impressions 
Évaluation :
4

The 2 staff that I encountered were very patient, friendly, and helpful. Only complaint would be the location.

Tracy S.  |  Premières impressions 
Évaluation :
4

Very nice and helpful

Brenda L.  |  Premières impressions 
Évaluation :
5

Excellent service highly recommended

donald c.  |  Premières impressions 
Évaluation :
5

Everything was excellent especially the staff I would highly recommend and use again.

donald c.  |  Expérience générale 
Évaluation :
5

Michael was very helpful guiding me through the paperwork process and providing me with the essentials I needed. Friendly staff, clean facility, reasonable price.

SUE ANN M.  |  Premières impressions 
Évaluation :
2

Poor customer service! Would not recommend this location to anyone

Shuguang P.  |  Expérience générale 
Évaluation :
1

Loading dock a joke only 6 spots and employees park there. Staff not very friendly made me feel dumb with questions I had. Not convenient. Online storage space said street level. Wasted $145...

Breanna D.  |  Expérience générale 
Évaluation :
5

The lynwood washington storage make me feel very safe and secure. The staff are very friendly and helpful and very professional. I recommend them every time I can, and will continue to do so.

Eleanor C.  |  Premières impressions 
Évaluation :
5

👍 great people there to give you service and friendly folks !

Wiliam L.  |  Premières impressions 
Évaluation :
4

My reservations experience on the phone with Raul was awesome. When I got to the store, the number of the unit rented was not the one marked in the map and I had to figure that out. Not good CS

Diane G.  |  Premières impressions 
Évaluation :
5

Excellent experience. All the staff we interacted with were helpful and professional.

Rich R.  |  Premières impressions 
Évaluation :
5

when I really needed a place for my deceased mothers things. U Haul was the place. Merci

Barbara L.  |  Expérience générale 
Évaluation :
3

ONE OF THE EMPLOYEES HAS MANNERS TO TALK TO CUSTOMERS. AND DO NOT HAVE SUFFICIENT PARKING

BENITO E.  |  Expérience générale 
Évaluation :
1

Do not even deserve a one star many problems has happened. But yet I still recommend people to go there staff is poorly as well but by been sarcastically nice is doesn't help Treating me like stupid.

Kevin P.  |  Premières impressions 
Évaluation :
1

Loading and unloading zone is a joke. 6 spots to unload with 4 levels of storage. Only 3 small carts available to move items through. Overall canceling the storage. Very dissatisfied

Breanna D.  |  Premières impressions 
Évaluation :
5

I still need a receipt of cancellation of my storage to assure that I won't be billed beyond my days of use. Thank you. sealady76@gmail.com

Barbara S.  |  Expérience générale 
Évaluation :
3

My two complaints are that the rent went up more often than I liked, and you could not reach the local location via phone. It always forwarded to a national call center

BRIAN S.  |  Expérience générale 
Évaluation :
4

The location was busy but the staff did their best to help everyone in a timely manner. They were also helpful with accommodating our need for a larger storage unit than planned. Thanks!!

Angela D.  |  Premières impressions 
Évaluation :
5

All staff were friendly and helpful.

Barbara S.  |  Premières impressions 
Évaluation :
1

I reserved a ground floor storage unit because I walk with a cane and needed a ground floor unit. When I moved in the unit I reserved was not available and they put me in a 3rd floor unit.

Birna R.  |  Premières impressions 
Évaluation :
4

Besides the crowded parking everything else worked out fine.

James D.  |  Expérience générale 
Évaluation :
5

Good people exellent service

Edmundo G.  |  Premières impressions 
Évaluation :
5

The staff was very accommodating and quick to attend to customer’s needs.

James D.  |  Premières impressions 
Évaluation :
1

Rude unprofessional staff

Heaven O.  |  Expérience générale 
Évaluation :
5

The staff there is excellent, with as busy as they were every time I was there they were courteous, kind and professional even under pressure. I can't thank them enough for their professionalism.

Charlene B.  |  Expérience générale 
Évaluation :
5

Absolutely a great experience with U-Haul of North Lynnwood.

THOMAS P.  |  Expérience générale 
Évaluation :
5

Very convenient, good service

Anita C.  |  Expérience générale 
Évaluation :
5

Found new smaller space nearby, easy to move. Thankyou

Anita C.  |  Premières impressions 
Évaluation :
2

Was charged for two days when i had it two hours. day three of calling to get my money back. total bill was 99$. had truck 2 hours and drove 5 miles total. wont be back.

BLAKE C.  |  Expérience générale 
Évaluation :
5

Professional,informative

Stanley G.  |  Premières impressions 
Évaluation :
1

Horrible service from the start to the finish. Lost my UBox briefly when I first arrived at the location. Ended with finding flea like bugs in my unit so that's pretty cool. No one seems to care

Raechel R.  |  Expérience générale 
Évaluation :
4

The normal access hours for storage could be longer inline with other facilities. 10pm normally. The alarm that sounds throughout facility periodically is downright dangerous. Affects my Tinnitus.

Sean L.  |  Expérience générale 
Évaluation :
4

The staff was always helpful and friendly.

Kevin B.  |  Expérience générale 
Évaluation :
5

Facility is great staff is great and very helpful...

DAVID C.  |  Expérience générale 
Évaluation :
4

Easy to pay from a distance but hard to contact managers/staff and phone numbers always get rerouted to customer service center off site. Hard to get a call back. Otherwise staff is friendly/helpful.

Jesse J.  |  Expérience générale 
Évaluation :
1

When someone makes a reservation there should be what that customer reserved when they come in. Generally people don't reserve a large storage unit to come in and find that they can be given 4 small u

Christopher L.  |  Premières impressions 
Évaluation :
1

Poor unprofessional & didn’t know what was going on w/ the units on property Rented 2 units that were already rented to someone else very time consuming for not only me but others with me helping

Nicole P.  |  Premières impressions 
Évaluation :
4

Everybody there was very friendly and helpful but wish there was more customer parking

Steve h.  |  Expérience générale 
Évaluation :
5

Staff was always ready to help and meet all oor needs big or small.

MICHAEL L.  |  Expérience générale 
Évaluation :
5

The gentleman had a colorful personality. He was very knowledgeable of your services.

Latera O.  |  Premières impressions 
Évaluation :
4

The hours could be a little longer

Seisuke K.  |  Expérience générale 
Évaluation :
5

Great service and location.

David D.  |  Expérience générale 
Évaluation :
5

My experience was good and the folks here were friendly and helpful...

Patrick D.  |  Expérience générale 
Évaluation :
5

The employees are very professional, and all areas very clean. The carts are very helpful. The only thing I think needs improvement is they need more parking spaces.

JENNIFER M.  |  Expérience générale 
Évaluation :
5

Nation wide uhaul is a finely tuned machine for a pleasurable moving experience

James S.  |  Expérience générale 
Évaluation :
3

facility very nice, people are friendly, there are disconnects that exist that need worked out..

Brady B.  |  Premières impressions 
Évaluation :
5

Le personnel était amical et serviable.

Donna R.  |  Premières impressions 
Évaluation :
5

Great and friendly service

georgianna v.  |  Premières impressions 
Évaluation :
4

The wiper blades were horrible and the heater fan made a shrieking loud noise. Wiper blade should always be replaced. Not to do so is a dereliction. Mid-winter they should be inspected. Safety First.

Terry M.  |  Expérience générale 
Évaluation :
1

Locked out of my storage unit twice. Manager will not return calls and they will force you into purchasing things.

LYDIA F.  |  Expérience générale 
Évaluation :
5

The gentleman that helped us was very polite, and helpful.

LUKE L.  |  Premières impressions 
Évaluation :
1

Justin Ulrich was very professional but the day before that Christopher Guatemala was very rude to me and my wife and slammed your door into me because I was trying to hear his conversation about me

Rickie P.  |  Expérience générale 
Évaluation :
5

My family and I use U-Haul often, and are always satisfied. The staff are great, and their customer service skills are excellent. We are very happy with U-haul.

Willie G.  |  Expérience générale 
Évaluation :
5

Seemed to be an issue with the card reader. Had to slide card in opposite direction than stated on reader. Sometimes had to slide card a couple times for access.

Danial J.  |  Expérience générale 
Évaluation :
5

The facility owner and staff were friendly, knowledgeable and very helpful. The building was very clean and well maintained. I look forward to future business here.

Jeremy N.  |  Premières impressions 
Évaluation :
5

.

Kelly L.  |  Expérience générale 
Évaluation :
1

The facility charged me a fee when I have never even been to the facility could not reach a customer service rep to fix the situation

Amanda T.  |  Expérience générale 
Évaluation :
5

Great facility! Very clean and well maintained. Very friendly and helpful staff. Well, one of them is somewhat unpleasant, but the rest are great.

Gene L.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Manuel A.  |  Expérience générale 
Évaluation :
5

I was very pleased with facilities

lacey k.  |  Expérience générale 
Évaluation :
5

👍

Brandon R.  |  Premières impressions 
Évaluation :
5

I moved out due to price only. The price increases were too much, plus I did not need such a large storage space. The staff were excellent, very friendly towards me and the area kept super clean.

David G.  |  Expérience générale 
Évaluation :
4

Later evening hours would've been nice.

Patricia E.  |  Expérience générale 
Évaluation :
5

I have used UHaul many times for long and short haul. Never have used your storage before. Your staff yesterday was very competent and pleasant and professional.Trailer door latch needed adjusting.

Terry M.  |  Réservation 
Évaluation :
4

Great and convenient storage, office could use one more counter worker as there are usually more customers than staff. Otherwise very good facility. Cory C.

Cori P.  |  Expérience générale 
Évaluation :
1

It was too close to closing so they said too late to come in. I am going elsewhere. One place is cheaper although further but they really want my business and I'll get a month free. Good luck to you.

hector s.  |  Réservation 
Évaluation :
4

For our final month we paid a full month and moved a week later. After paying tens of thousands of $$ over the past year(3 big units, 2 xcountry trucks) it would have been nice to have been prorated.

Edward K.  |  Expérience générale 
Évaluation :
5

Very prompt and helpful

JACOB D.  |  Réservation 
Évaluation :
5

...

Loretta O.  |  Expérience générale 
Évaluation :
5

Place was great.

Richard W.  |  Expérience générale 
Évaluation :
4

Aside from 1 employee who was a complete jerk everyone else had gone above and beyond for service and understanding. Would have done 5* if it wasnt for that one employee

dominique J.  |  Expérience générale 
Évaluation :
5

This storage facility is very clean and the staff is helpful and accommodating. It has an ample supply of carts and hand trucks to assist you with your storage needs Including restrooms on each floor

MELVYN P.  |  Réservation 
Évaluation :
5

It was a pleasure storing my items here. They always felt safely secured.

MISTY h.  |  Expérience générale 
Évaluation :
5

Very secure and clean. thank you

Joseph P.  |  Expérience générale 
Évaluation :
5

Quick service

Shantelle D.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience working with the Lynnwood U-Haul. The location was always clean, and the staff was friendly every time I interacted with them.

ISAIAH G.  |  Expérience générale 
Évaluation :
1

I ended up canceling my reservation at Uhaul Because i received a call stating I would have to pickup truck in Mt Vernon. Completely unacceptable. I went with Penske! They were 5 star all the way.

DESIREE W.  |  Expérience générale 
Évaluation :
5

It well exceeded my expectation and was much better that other storage facilities that I had seen. Very excellent service and helpful staffs.

Saied H.  |  Expérience générale 
Évaluation :
4

Was a little rocky at first with the billings but put it on auto pay and it went great..thanks!!

GREGORY H.  |  Expérience générale 
Évaluation :
3

Was told no storage unit when tried to call to cancel

Debra T.  |  Réservation 
Évaluation :
5

One of the best, most well maintained locations I've seen!

Rina C.  |  Expérience générale 
Évaluation :
4

S.O.

Glenwood J.  |  Réservation 
Évaluation :
4

The two individuals who assisted me with checking in and getting set up with my storage unit were prompt, kind, and efficient.

Christina L.  |  Réservation 
Évaluation :
5

Nice and clean,Great Customer Service

rebina e.  |  Expérience générale 
Évaluation :
1

Poor customer service, no one has any idea what's going on, so many different answers from different people. Took 4 days to get my U box delivered from the Everett location. Waste of my time

Raechel R.  |  Expérience générale 
Évaluation :
5

The staff id friendly helpful and knowledgeable. The facility is clean and well lit and well maintained. I highly recommend this facility!

Eileen V.  |  Expérience générale 
Évaluation :
4

Nice, neat and clean!

Patricia G.  |  Expérience générale 
Évaluation :
5

Very convenient, nice people.

diane Y.  |  Réservation 
Évaluation :
5

U-Haul is the most accessible & secure storage facility I have experienced. Thank you for your wonderful local facility here in Lynnwood . . .

Craig K.  |  Expérience générale 
Évaluation :
5

Like it

WILLIAM C.  |  Expérience générale 
Évaluation :
4

Access hours were the only inconvenience. Customer service was fantastic, employees very personable and helpful. I hope they're making a good living wage.

Amethyst F.  |  Expérience générale 
Évaluation :
4

We rented 4 units all tol. 2 in N Lynnwood & 2 more in Smokey Point. All 4 units were clean and well maintained. We also rented 3 large trucks and 1 trailer. Our move was from Yakima, to Marysville.

JOE L.  |  Expérience générale 
Évaluation :
3

Everything was good until the move out. The elevator stopped working and we were told we couldn't use the stairs. My movers were flexible and didn't charge me extra for this, but it was frustrating.

Nia C.  |  Expérience générale 
Évaluation :
4

The access hours are limited which is difficult. My other storage that I still have with public storage stays open hours later.

TRAVIS W.  |  Expérience générale 
Évaluation :
1

I found the staff here to be rude at almost every interaction along with most of the staff not very knowledgeable. Last thing to note is it seemed like I always had to go out and track down employees

STEPHEN D.  |  Expérience générale 
Évaluation :
5

Thank you for the call when I accidentally left my unit unlocked!

Gregory D.  |  Expérience générale 
Évaluation :
5

This uhaul is the best one around, I've used them for moving trucks and vans, and have used self storage a few times. They are very helpful, and sometimes give little discounts (late move out etc)

Weston R.  |  Expérience générale 
Évaluation :
1

Most unprofessional and rude place that i have ever dealt with. Decided to treat my husband like crap as well as me. My aunt who was helping us move out fell and dislocated shoulder on unmarked curb.

dillon j.  |  Expérience générale 
Évaluation :
5

Stored items for 8 years. Glad that bill is finally gone! Staff is always friendly and helpful. Will be back for all future needs!

JENNIFER C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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