Well the truck transmission almost broke my load from all the jolting and yanking. Then after returning the truck I was over charged.
GARY B.Customer Reviews for U-Haul Storage of North Lynnwood
Testimonials From Recent Customers
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Picking up via mobile was easy just not very fast - and the keys aren't very accessible but other than that it was fairly easy.
Clorae B.The staff was very friendly, knowledgeable, and professional. I would definitely recommend this place to a friend.
ERNEST H.Great experience!
leo j. | Expérience généraleVery good customer service. Fast, friendly, and very professional.
ERNEST H.Have more customer parking spaces.
RONDA K.Lubricate the roll up door latching mechanism and the Yale Brand HD attached by chain padlock. They should be easier to opetate.
Greg T.A young employee got mad at me for being busy
SANG O.Better management
ERNEST H.Improvement suggestion: have the equipment I reserved available. Suggesting two trips in a smaller truck doesn't really work. I calculate my extra cost of movers time to load/unload a small truck was about 400$. Free mileage I couldn't use and no discount didn't make it right.
SCOTT N.A bolt was missing to the license plate but everything else was fine.
CODY GABRIEL L.They randomly charged me $50 for a “cleaning fee†when I returned the truck in the same condition that I received it in. When I called to ask about it I was accused of smoking in the truck which I did not. Clearly a scam to meet certain quotas by the manager of this location.
Rob S.I did an online check-in, and the truck I was originally assigned was blocked in by another truck so I couldn't access it. The staff was able to assist me with switching to a different truck though, and were helpful through the process.
Marcus J.Phillip was the employee that helped me, and he's the reason why I would recommend coming to this location. His customer service was literally the best. Made my first time renting out a storage a breeze and he's just an overall great person from just that one time experience.
Leo D. | Premières impressionsDropping off and picking up was the best experience I've had with Uhaul. the workers there deserve so much extra credit for going above and beyond to make sure we are well served, even when the place was super busy. I would recommend this location above all else I've visited.
BENJAMIN R.Where do I start…. I reserved a 6x12 trailer at this location, including having a storage unit. Well I got a phone call from someone at the location saying they didn't want to give me the trailer they did have on lot however if I wanted to go to another location 30 minutes away they have one for me. Due to not wanting to deal with not having the trailer I reluctantly took the option available. They didn't tell me it was just a dealer at some tiny little market in the middle of nowhere. Which was massively inconvenient for me in every way possible. Then, a few days later I get a call to confirm the storage and size I needed, with being told it would be available for me and I was very clear about the days possibly moving. I was told it wasn't an issue. However, it became an issue. My reservation was canceled and the size unit I needed became unavailable. Which the manager told me, "making a reservation doesn't guarantee availability." Then why on earth was I called and confirmed for unit and size?!?! Why was I told it would be available?! This isn't even everything that happened regarding U-Haul. This is just the one location. The dealer even messed up in allowing me to tow a trailer without having the cables to connect the lights. Which I would love to get reimbursed for. Doesn't include the previous U-Haul location accusing me of stealing equipment that didn't belong to them, as well as not giving refunds promised. I was told by customer service that someone would contact me in up to 3 days and it's now been over 5. I will keep bringing this to U-Haul attention until someone does something.
Kyle G. | Premières impressionsI was within TWO HOURS of the move when I received a call from UHaul saying that the truck was unavailable at the Everett site, and i would be required to pick up the truck at the Lynnwood site insread. This is unacceptable, as I had confirmed it previously. Needless to say, it cost me more time and money than I wanted to pay My move crew were paid for almost an hour to WAIT while I stood in line and waited to get the 20 foot truck instead of my 17 footer I had ordered. I will be using some other company (ANY other company) who can actually fufill their commitments. Jay Crandall
JAY C.As usual, the Lynnwood team made our experience great. Newer van, easy process, quick check out. Well done you!
CARL T.This is the best Uhaul store in the universe!! Danielle and her crew should get some major pay hikes!! Every time I walk in they are so nice and professional!
Michael S.Rien
STEFANIE R.Danielle and all her staff are always very polite and nice and happy to help their customers, they set a great example for how customer service should be.
GERI V.Great customer service. Great service. Thanks
UZO A.Making reservation online is user friendly and staff is courteous. Easy pickup and 24/7 return is very convenient.
ROLANDO P.Thank you for all you good service as always
GEORGINA Q.Since we were driving over a mountain pass in the winter they should have provided Tire Chains for the truck or at least offered to reimburse for the cost.
Kyle P.Everything was clean and service was professional. Manager (don't remember her name) was very personable and easy to deal with. Just a pleasant customer service experience!
BARRY S.Great staff
THOMAS B.Get trucks for people that are over 5'7â€â€
KENNETH LEE L.The 20 foot truck was clean however the freight box had a roof leak and accumulated rainwater on the surface of "Grandma's Attic" during the move , which entered one of our boxes containing an expemsive computer monitor. Not happy about that. Also, the U-Haul servers were extremely slow which created a long wait time to check the vehicle out. The Staff was very friendly and did their best however I was concerned that the office staff was not following covid protocol by NOT wearing masks. I would suggest that U Haul provide the Customer the approximate miles per gallon of fuel used by the vehicle so the refueling prior to bringing the vehicle back for Check In is not a guessing game to match the fuel level to Check Out level.. I appreciated all the moving supplies that were available in the store for purchase.
MICHAEL M.Lights on the trailer required replacement for the interior and a safety sidelight. Building a covered area to hitch and unhitch would make for a more comfortable operation.
PAUL F.They got me in and out. All staff are always so helpful. I would recommend this place for any moving or storage needs.
GERI V.Philip was very nice and engaging upon return of the truck. He was super friendly. Appreciated seeing a smiling face.
Jennifer K.Always great service here, highly recommend!
TERRY RAY K.Owner indicated my assigned trailer was out on my call the night before pick up. Promise to return. It was there when I arrived the next morning at 7am. I drove a long distance that morning to pick up. Your employees always come through. This would have cost me money and time I couldn't afford. Just letting you know this store meets all your high standards from what I observed. S/BH
BRUCE H.Drop off location was a mistake. I was told Tacoma for discount. The location was Auburn. had to call to get it fixed then didn't get the discount. should have left it in Aberdeen, a lot less miles and a lot less hassle. Since that is where I was headed.
peter M.The facilitry was nice, the truck ran good and was clean but I had a terrible customer service experience. When I returned the truck I pulled into the drop off area, following the signage and arrows on the pavement. I pulled the truck directly behind another truck being dropped off. As I was about to put the truck in park an employee began to yell at me to move the truck down the other one way all the way to the end of the parking lot. He was very aggressive in his tone and I did not like it. So I put the truck in park and did not move. Immediately after doing this the owner of the U-Haul location came around to the passenger side of the truck and start banging on the truck to get me to move it. He was hitting the truck with his fist to get my attention. He then came up to the driverside window, blocked me from getting out of the vehicle and told me I need to move the truck now. He was an asshole about it and the banging on the truck made me worry for my safety. I was not sure if this guy was going to hit me or what he was going to do. I shut the engine off and did not roll down the window for him. I then asked him to politely move so I can exit the vehicle, he hesitated at first. I asked for his name and he said I am the owner and I am not going to check you out. I opened the door, pushing him with it to get out of the way, handed him the keys and said you can move the truck yourself. He was pissed and said I will not check you out again. I said you are being a DICK, I am a customer dropping the truck off and no person should ever be treated they way you just did to me and I walked away. I am not sure if I have been checked out yet. Please give me a call in regard to this - 425-761-8740 Thank you!!
DANIEL F.Treat your customers with respect and professionalism.
NEVSER K.Gas cap was broken and struggled to open at station. I rented the longest truck and itvhad an extremely short ramp for a 30+ degree incline. Made moving miserable. Headlights were so dim that I could barely see at night. Battery died after first stop and I had to be jumped. Significant damage to vehicle at pickup beyond documented photos so I spent a lot of time recording damage before driving off lot.
MARK H.More parking :)
HECTOR A.I dropped soon I finished but they charge me extra $20 drop at night after hours.
HARPREET S.I understand these vehicles are older and a lot of people use them, so I don't expect them to be pristine. However, the driver's side door was really hard to lock. Had I not checked it, I would have left the vehicle unlocked. That should definitely be fixed. Otherwise, the vehicle worked just fine.
Melissa G.I was told that if I used the dolly and broke the seal on my uhaul that I would be charged. However the tie broke off on it's own because there was a missing bolt to secure it properly but I have no way to prove it. I also was told to being the uhaul back with the same amount of gas as I received it, 1/4 tank, but when I checked in the person said it had down I was to have it filled luckily I had my paperwork to show where the person who had checked out my uhaul had indicated I needed to fill it up to so I wasn't charged.
Rachel H.A bit understaffed.
Carl H.Very professional staff
Philip C.Like the online reservation service now being offered
JACOB M.They are so friendly
CHRISTOPHER D.Please provide a receipt upon returning the equipment. Printers may fail but email is an option too. Poor.
PRABHAKAR D.I've rented many many times with UHaul. The overall instructions from the UHaul representative did not cover the web page errors I received. Consequently, by the time I needed to turn in the equipment after hours...I never received the procedure to properly turn in the keys. No one was available after hours to walk me through. I thought about preserving and protecting the truck by locking the keys inside so that in the morning, the staff can use a spare key and access the cab. I was charged 100 dollars for a 'locksmith' which in my mind is egregious since any self respecting location would have a spare and open the truck. The lack of communication from UHaul; not my performance of due diligence is sorely lacking and needs better continuity. Make no assumptions that a repeat customer knows all the procedures to returning equipment. Also, don't LOOK for ways to charge more when it is reasonable to give the benefit of the doubt that the customer was actually trying to protect UHAUL equipment when going on no information. The next time I have to use UHAUL, I will have serious reservations about using this service.
MATHEW R.nothing. employees were helpful organized and fast
PHILIP W S.Jason was great. The guy the original checked me in Jesse, charged me double, gave me wrong equipment. Addressed the issue with Jason, and he apologized and corrected the problem in a professional manner. Very kind and courteous. Uhaul needs more Jason's at this location an in the company.
TIMOTHY P.Be more informative of when to return the truck and how to use the mobile app. Will not be using U-Haul again. Tried to call and get it figured out but was just told I am wrong and sorry.
Kaitlyn B.Contract paper said gas in full tank. When I returned, I paid almost 4 gallon for driving less than 15 miles.
DUDI P.El muchacho que me atendio fue muy buena persona conmigo recumiendo cuando se quieran mudar no se procupen hay camiones de todos los tamaños
CANDIDO C.The staff were OUTSTANDING all of them !
TERRY H.The staff here were very nice and helpful. Such a great experience.
Mia I.Danielle Epler and her crew, made a difficult move so much easier for me. I believe It was Jason at checkout that made it so easy, and another wonderful woman at the desk was great. Wish I could remember her name
Alan B.How ever on your car transport trailers you should add a hand crank winch so people can get non running cars on the trailer Thanks Edward
EDWARD P.The customer service was very personable, friendly, and prompt.
Peter H.On your car transport trailers install a hand winch to be able to pull up non running cars on the trailer This would be a big help Edward
EDWARD P.The people where I returned my U-Haul and and stored my belongings were wonderful however my books my U-Haul there were a lot of problems also driving up here and getting in contact with someone at U-Haul to help me with these problems was a nightmare and I have tried to call someone from customer service and have not been able to get ahold of anyone I've tried a couple of times and up on hold for more than 20 minutes each time very dissatisfied with that matter fact I'm angry with everything that happened and still would like to talk to someone
Carla M. | Premières impressionsDanielle was awesome as always
Kaine B. | Premières impressionsEverybody was extremely helpful. The general manager..I think her name was Danielle, was an absolute delight to work with.
Mike B. | Expérience généraleThere was a long line and only 1 person working. When I went to see my storage unit, there was no lock and had to wait in line again. The than that, the person working was very nice and friendly.
Minna N. | Premières impressionsEasy move in experience; carts were helpful however there were issues when one or two customers had all 10 carts in use preventing other customers moving from using them.
Shannon C. | Premières impressionsStaff was very helpful and helped my get a second unit when the first was too small
noelle a. | Online Move InI have always found the staff ti be friendly, helpful Nd accommodating. I would business. recommend this buisness.
MOLLIE (MARY) K. | Premières impressionsEveryone had a mask on, felt safe, hand carts super helpful
Colleen W. | Premières impressionsDesk clerk was wonderful, very helpful and friendly!
Christina T. | Premières impressionsAs compared to the facility in Sacramento where we started, this place is wonderful! The building is clean & well-equipped. The staff couldn't have been more helpful and we appreciate their service.
Bruce C. | Premières impressionsWell done again, U-Haul! I have rented storage space here twice in the past 10 years and each time the service has been superior. Yea, team!
mary ann j. | Premières impressionsMichael was very helpful guiding me through the paperwork process and providing me with the essentials I needed. Friendly staff, clean facility, reasonable price.
SUE ANN M. | Premières impressionsThe lynwood washington storage make me feel very safe and secure. The staff are very friendly and helpful and very professional. I recommend them every time I can, and will continue to do so.
Eleanor C. | Premières impressionsI reserved a ground floor storage unit because I walk with a cane and needed a ground floor unit. When I moved in the unit I reserved was not available and they put me in a 3rd floor unit.
Birna R. | Premières impressionsWhen someone makes a reservation there should be what that customer reserved when they come in. Generally people don't reserve a large storage unit to come in and find that they can be given 4 small u
Christopher L. | Premières impressions👍
Brandon R. | Premières impressionsS.O.
Glenwood J. | Réservation