Évaluations des clients U-Haul Storage of North Lynnwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of North Lynnwood

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Kenneth L. le

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Just wanted to respond to your request. I picked up my trailer for a cross-country move. I didn’t feel real confident with the person that help me hook it up. We tested the lights and he said everything was good. Got home and realized that the left tail light was not working. It was a time sensitive situation so I couldn’t just take it back. We loaded the trailer up and thought we would drop by another U-Haul dealer close by. The guys there responded and came out to try to address the situation. The whole wire had come Out. They replaced it with a new unit and it worked fine. In the meantime I was looking at the height of my tongue for the trailer. I was told 18 inches is what was preferred and that was how high my trailer hitch was. But upon looking at it it didn’t look level. So I went in and bought another trailer hitch that was 2 inches lower. I asked for help to put it on and the manager said he couldn’t do that. I asked do you just have a jack that I could use for five minutes but he would not make that available either. It was pretty frustrating. While we were fixing the tail light the door Sprong and got wrapped around the cable. It took him 20 minutes to fix that. Not a good feeling starting off on a cross-country trip. I was so frustrated I returned the trailer hitch and just went with what I had. Everything worked out fine but it sure did leave a bad taste in my mouth. I recognize U-Haul pretty much has a corner on the trailer one-way market. We use Penske for our cross-country move for the big stuff. We rented 2 26 foot trucks. It was an interesting contrast in the two providers. Anyway, I hope this helps. Ken Long Sent from my iPhone

Adam C. le

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The only thing I would change is needing a second person to verify me. During the middle of the day, trying to find someone to call was a bit difficult. However, The staff was great and understood the slight frustration. Staff was polite, professional and easy going. Everything I find important in good customer care. Thanks.

Rebecca A. le

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They could use common sense and know that they shouldn't charge me $40 for gas when the mileage was only 8 miles.

Eric S. le

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I was unaware that I would need to have a live emergency contact and phone number prior to rental. I will be ready for that the next time.

Cynthia G. le

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The staff was helpful and they provided excellent customer service. C. Grayson

Gary W. le

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Friendly, competent, cargo van was in excellent condition. The cargo van arrived in outstanding condition.

Kristi B. le

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It's never 19.95 a day.....so annoying...for a trip from Lynnwood to Seattle and back with a van was almost 80.00....

Bramantyo S. le

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This branch is such a scam! The stuff are very rude and run by a manager doesn’t know how to treat a customer.

Bramantyo S. le

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The manager of this place is very unprofessional. The cars are all dirty and the stuff are also not friendly. This place have a such great potentials but are runs by bunch of clowns.

Bramantyo S. le

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Replace the GM of this place. His very rude and doesn’t know how to do his job

James R. le

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Le client n'a pas laissé de commentaire.

Mariflor O. le

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Love the place!

Stephen V. le

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I was overcharged $92 whick resulted in a $25 overdraft fee and an inability to purchase groceries. Beyond that the truck was fine and the personnel were friendly and helpful.

Daryl C. le

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Le client n'a pas laissé de commentaire.

Mathew J. le

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Quite possibly the worst customer service I have ever experienced. The staff was dismissive, argumentative and down right disrespectful. The entrance to the business is absurdly difficult to get into, almost impossible to find parking and not safe as it forces you to walk around a blind corner into in-coming/out-going rental truck traffic. An elderly women was nearly hit by a rental truck as she approached the entrance to the office. The lobby is cluttered and makes you feel like cattle as you wind around a makeshift aisle built by moving supplies. At the counter, do not expect any kind hospitality. The staff are clearly not trained to understand what customer service is, and you are simply there for a transaction. The staff do not show any compassion for their customers; who are already stressing over all the stress which comes from moving. When asking questions about how their processes or systems used to collect data, the employees a quickly impatient and disrespectful. The assistant manager (Beth), who was the only manager on site at the time, clearly was frustrated having to navigate a customers complaint/questions. She made her frustrations know and in front of all the other customers waiting in line; rather than taking the customer to a more private area for a calm discussion. None of the staff were remotely interested in helping alleviate any concerns customers had. When they finally got a vehicle ready (around an hour and a half had passed since entering the store) the assistant manager was asked to show how the vehicle operates: how to adjust mirrors, controls, etc. Instead the assistant manager rolled her eyes and said it’s not complicated, just open the door and turn the key. Should the customer have a collision or sustain injuries from operating a vehicle they asked for instructions on how to operate, yet where not given any, may put your business at great liability. Finally, the vehicle was dirty. There was trash in the back and inside the cab. The store also did not make it clear there are other options available, and ways to save money, and instead said nothing. I will not be back, will encourage others to avoid this location, and will without reservations choose somewhere else to conduct my business. I hope others don’t have to endure what I had to endure.

Musa H. le

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My wife spoke with a customer service agent. The agent instructed us not to pay our storage bill since we were moving out of the storage unit and renting a van. The agent referred us to her manager Justin. Upon arriving at the U-HAUL, I asked for Justin and the answer he gave to another agent happened to be. I have no idea what you're talking about. So instead of having my storage unit prorated. I paid $240.00 dollars for 9 days of storage and another $111.00 to rent a van. That experience is disappointing especially since I am a repeat customer.

Jacqueline M. le

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Coming west on 99 it's to hard to get to the place. And I wanted the store between 196 and 188 on 99 and the lady said it was and it wasn't.

Wubeshet S. le

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Just keep up the good work

Katherine B. le

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Make pick up zone clearer

Kris K. le

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Le client n'a pas laissé de commentaire.

Taylor H. le

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The thing that really ticked me off about my most recent experience is when I arrived I was told that I had to park on hwy 99 which is a very busy and fast moving road. I had to remove my toddler from his car seat on the side of the highway with cars wooshing by me at 50 mph, which I think is absolutely ridiculous and a blatant disregard for our safety. I understand that this location has a lot of traffic but come on! Maybe this location needs fewer trucks and trailers so they can have more than 8 customer parking spaces. I use U-Haul fairly regularly and don’t normally have any problems but this last experience was very disappointing to say the least.

Clifford S. le

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Le client n'a pas laissé de commentaire.

Valerie B. le

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The online services need to be updated to where you can pick a drop off location, it was extremely hard trying to get a hold of someone by phone and finding a drop off location

Martin M. le

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Le client n'a pas laissé de commentaire.

Sam H. le

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Le client n'a pas laissé de commentaire.

Sean S. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Le client n'a pas laissé de commentaire.

Jacob M. le

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I wanted to drop off my rental at a location closer to my destination but was made to return to this location.

ILYA G. le

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More parking for customers.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Darius H. le

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Our only two complaints were: We weren’t given a key to the lock on the back lift to keep our things we didn’t get unloaded safe. Luckily we parked backed close enough to the garage where it’d be hard to fit back there. Also the truck’s transmission seems to be suffering quite a bit. Great location! And easy experience.

Geoffrey G. le

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Le client n'a pas laissé de commentaire.

Jae L. le

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Le client n'a pas laissé de commentaire.

Margaret H. le

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This location is the cleanest, best run U-Haul facility I've ever rented from and I rent trucks every year. I will only go to this facility from now on! Thank you!

CHRISTINA P. le

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Your booking agents were so very helpful and nice on the phone. Unfortunately I did not put their names on my notes even when I changed my schedule.

Ricky R. le

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Le client n'a pas laissé de commentaire.

Joshua H. le

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Not enough customer parking. Company vehicles in customer parking area. This led to an issue where wife couldn’t park to help me pay. Ended up having to Having to use an alternate Method of payment

Bruce C. le

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As compared to the facility in Sacramento where we started, this place is wonderful! The building is clean & well-equipped. The staff couldn't have been more helpful and we appreciate their service.

JENNIFER D. le

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Always smelled clean and very secure.

mary ann j. le

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Well done again, U-Haul! I have rented storage space here twice in the past 10 years and each time the service has been superior. Yea, team!

Tracy S. le

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The 2 staff that I encountered were very patient, friendly, and helpful. Only complaint would be the location.

Brenda L. le

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Very nice and helpful

donald c. le

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Excellent service highly recommended

donald c. le

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Everything was excellent especially the staff I would highly recommend and use again.

SUE ANN M. le

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Michael was very helpful guiding me through the paperwork process and providing me with the essentials I needed. Friendly staff, clean facility, reasonable price.

Shuguang P. le

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Poor customer service! Would not recommend this location to anyone

Breanna D. le

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Loading dock a joke only 6 spots and employees park there. Staff not very friendly made me feel dumb with questions I had. Not convenient. Online storage space said street level. Wasted $145...

Eleanor C. le

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The lynwood washington storage make me feel very safe and secure. The staff are very friendly and helpful and very professional. I recommend them every time I can, and will continue to do so.

Wiliam L. le

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👍 great people there to give you service and friendly folks !

Diane G. le

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My reservations experience on the phone with Raul was awesome. When I got to the store, the number of the unit rented was not the one marked in the map and I had to figure that out. Not good CS

Rich R. le

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Excellent experience. All the staff we interacted with were helpful and professional.

Barbara L. le

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when I really needed a place for my deceased mothers things. U Haul was the place. Thank you

BENITO E. le

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ONE OF THE EMPLOYEES HAS MANNERS TO TALK TO CUSTOMERS. AND DO NOT HAVE SUFFICIENT PARKING

Kevin P. le

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Do not even deserve a one star many problems has happened. But yet I still recommend people to go there staff is poorly as well but by been sarcastically nice is doesn’t help Treating me like stupid.

Breanna D. le

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Loading and unloading zone is a joke. 6 spots to unload with 4 levels of storage. Only 3 small carts available to move items through. Overall canceling the storage. Very dissatisfied

Barbara S. le

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I still need a receipt of cancellation of my storage to assure that I won't be billed beyond my days of use. Thank you. sealady76@gmail.com

BRIAN S. le

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My two complaints are that the rent went up more often than I liked, and you could not reach the local location via phone. It always forwarded to a national call center

Angela D. le

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The location was busy but the staff did their best to help everyone in a timely manner. They were also helpful with accommodating our need for a larger storage unit than planned. Thanks!!

Barbara S. le

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All staff were friendly and helpful.

Birna R. le

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I reserved a ground floor storage unit because I walk with a cane and needed a ground floor unit. When I moved in the unit I reserved was not available and they put me in a 3rd floor unit.

James D. le

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Besides the crowded parking everything else worked out fine.

Edmundo G. le

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Good people exellent service

James D. le

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The staff was very accommodating and quick to attend to customer’s needs.

Heaven O. le

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Rude unprofessional staff

Charlene B. le

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The staff there is excellent, with as busy as they were every time I was there they were courteous, kind and professional even under pressure. I can't thank them enough for their professionalism.

THOMAS P. le

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Absolutely a great experience with U-Haul of North Lynnwood.

Anita C. le

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Very convenient, good service

Anita C. le

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Found new smaller space nearby, easy to move. Thankyou

BLAKE C. le

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Was charged for two days when i had it two hours. day three of calling to get my money back. total bill was 99$. had truck 2 hours and drove 5 miles total. wont be back.

Stanley G. le

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Professional,informative

Raechel R. le

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Horrible service from the start to the finish. Lost my UBox briefly when I first arrived at the location. Ended with finding flea like bugs in my unit so that's pretty cool. No one seems to care

Sean L. le

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The normal access hours for storage could be longer inline with other facilities. 10pm normally. The alarm that sounds throughout facility periodically is downright dangerous. Affects my Tinnitus.

Kevin B. le

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The staff was always helpful and friendly.

DAVID C. le

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Facility is great staff is great and very helpful...

Jesse J. le

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Easy to pay from a distance but hard to contact managers/staff and phone numbers always get rerouted to customer service center off site. Hard to get a call back. Otherwise staff is friendly/helpful.

Christopher L. le

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When someone makes a reservation there should be what that customer reserved when they come in. Generally people don't reserve a large storage unit to come in and find that they can be given 4 small u

Nicole P. le

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Poor unprofessional & didn’t know what was going on w/ the units on property Rented 2 units that were already rented to someone else very time consuming for not only me but others with me helping

Steve h. le

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Everybody there was very friendly and helpful but wish there was more customer parking

MICHAEL L. le

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Staff was always ready to help and meet all oor needs big or small.

Latera O. le

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The gentleman had a colorful personality. He was very knowledgeable of your services.

Seisuke K. le

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The hours could be a little longer

David D. le

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Great service and location.

Patrick D. le

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My experience was good and the folks here were friendly and helpful...

JENNIFER M. le

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The employees are very professional, and all areas very clean. The carts are very helpful. The only thing I think needs improvement is they need more parking spaces.

James S. le

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Nation wide uhaul is a finely tuned machine for a pleasurable moving experience

Brady B. le

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facility very nice, people are friendly, there are disconnects that exist that need worked out..

Donna R. le

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Staff was friendly and helpful.

georgianna v. le

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Great and friendly service

Terry M. le

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The wiper blades were horrible and the heater fan made a shrieking loud noise. Wiper blade should always be replaced. Not to do so is a dereliction. Mid-winter they should be inspected. Safety First.

LYDIA F. le

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Locked out of my storage unit twice. Manager will not return calls and they will force you into purchasing things.

LUKE L. le

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The gentleman that helped us was very polite, and helpful.

Rickie P. le

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Justin Ulrich was very professional but the day before that Christopher Guatemala was very rude to me and my wife and slammed your door into me because I was trying to hear his conversation about me

Willie G. le

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My family and I use U-Haul often, and are always satisfied. The staff are great, and their customer service skills are excellent. We are very happy with U-haul.

Danial J. le

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Seemed to be an issue with the card reader. Had to slide card in opposite direction than stated on reader. Sometimes had to slide card a couple times for access.

Jeremy N. le

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The facility owner and staff were friendly, knowledgeable and very helpful. The building was very clean and well maintained. I look forward to future business here.

Kelly L. le

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Amanda T. le

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The facility charged me a fee when I have never even been to the facility could not reach a customer service rep to fix the situation

Gene L. le

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Great facility! Very clean and well maintained. Very friendly and helpful staff. Well, one of them is somewhat unpleasant, but the rest are great.

Manuel A. le

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Great customer service.

lacey k. le

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I was very pleased with facilities

Brandon R. le

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👍

David G. le

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I moved out due to price only. The price increases were too much, plus I did not need such a large storage space. The staff were excellent, very friendly towards me and the area kept super clean.

Patricia E. le

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Later evening hours would've been nice.

Terry M. le

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I have used UHaul many times for long and short haul. Never have used your storage before. Your staff yesterday was very competent and pleasant and professional.Trailer door latch needed adjusting.

Cori P. le

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Great and convenient storage, office could use one more counter worker as there are usually more customers than staff. Otherwise very good facility. Cory C.

hector s. le

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It was too close to closing so they said too late to come in. I am going elsewhere. One place is cheaper although further but they really want my business and I’ll get a month free. Good luck to you.

Edward K. le

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For our final month we paid a full month and moved a week later. After paying tens of thousands of $$ over the past year(3 big units, 2 xcountry trucks) it would have been nice to have been prorated.

JACOB D. le

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Very prompt and helpful

Loretta O. le

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...

Richard W. le

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Place was great.

dominique J. le

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Aside from 1 employee who was a complete jerk everyone else had gone above and beyond for service and understanding. Would have done 5* if it wasnt for that one employee

MELVYN P. le

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This storage facility is very clean and the staff is helpful and accommodating. It has an ample supply of carts and hand trucks to assist you with your storage needs Including restrooms on each floor

MISTY h. le

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It was a pleasure storing my items here. They always felt safely secured.

Joseph P. le

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Very secure and clean. thank you

Shantelle D. le

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Quick service

ISAIAH G. le

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I had a wonderful experience working with the Lynnwood U-Haul. The location was always clean, and the staff was friendly every time I interacted with them.

DESIREE W. le

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I ended up canceling my reservation at Uhaul Because i received a call stating I would have to pickup truck in Mt Vernon. Completely unacceptable. I went with Penske! They were 5 star all the way.

Saied H. le

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It well exceeded my expectation and was much better that other storage facilities that I had seen. Very excellent service and helpful staffs.

GREGORY H. le

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Was a little rocky at first with the billings but put it on auto pay and it went great..thanks!!

Debra T. le

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Was told no storage unit when tried to call to cancel

Rina C. le

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One of the best, most well maintained locations I've seen!

Glenwood J. le

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N/A

Christina L. le

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The two individuals who assisted me with checking in and getting set up with my storage unit were prompt, kind, and efficient.

rebina e. le

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Nice and clean,Great Customer Service

Raechel R. le

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Poor customer service, no one has any idea what’s going on, so many different answers from different people. Took 4 days to get my U box delivered from the Everett location. Waste of my time

Eileen V. le

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The staff id friendly helpful and knowledgeable. The facility is clean and well lit and well maintained. I highly recommend this facility!

Patricia G. le

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Nice, neat and clean!

diane Y. le

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Very convenient, nice people.

Craig K. le

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U-Haul is the most accessible & secure storage facility I have experienced. Thank you for your wonderful local facility here in Lynnwood . . .

WILLIAM C. le

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Like it

Amethyst F. le

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Access hours were the only inconvenience. Customer service was fantastic, employees very personable and helpful. I hope they're making a good living wage.

JOE L. le

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We rented 4 units all tol. 2 in N Lynnwood & 2 more in Smokey Point. All 4 units were clean and well maintained. We also rented 3 large trucks and 1 trailer. Our move was from Yakima, to Marysville.

Nia C. le

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Everything was good until the move out. The elevator stopped working and we were told we couldn't use the stairs. My movers were flexible and didn't charge me extra for this, but it was frustrating.

TRAVIS W. le

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The access hours are limited which is difficult. My other storage that I still have with public storage stays open hours later.

STEPHEN D. le

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I found the staff here to be rude at almost every interaction along with most of the staff not very knowledgeable. Last thing to note is it seemed like I always had to go out and track down employees

Gregory D. le

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Thank you for the call when I accidentally left my unit unlocked!

Weston R. le

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This uhaul is the best one around, I've used them for moving trucks and vans, and have used self storage a few times. They are very helpful, and sometimes give little discounts (late move out etc)

dillon j. le

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Most unprofessional and rude place that i have ever dealt with. Decided to treat my husband like crap as well as me. My aunt who was helping us move out fell and dislocated shoulder on unmarked curb.

JENNIFER C. le

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Stored items for 8 years. Glad that bill is finally gone! Staff is always friendly and helpful. Will be back for all future needs!