Unable to understand why I was charged for fuel when the truck (with a receipt) clearly showed the fuel filled to where the level was when we received the truck. My partner chose a couple of things I would not have chosen but seriously, nuts.Mike B.
Customer Reviews for U-Haul Storage of North Lynnwood
Pour nous contacter
Lynnwood, WA 98087
(No on site rental parking short term only 30 Minutes)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer check in was a little abruptâ€¦maybe rushed.BRUCE R.
Le client n'a pas laissé de commentaire.THOMAS EUGENE N.
Le client n'a pas laissé de commentaire.PILAR ELLA B.
Very professional staff.TERESA K.
The cab of the truck was dusty and dirty with sticky food spots on the seats and cup holders. There was a packet of bbq sauce sticking out of the middle seat. I cleaned it all myself before turning it back in because I didn't want to get blamed for it.wendy B.
Great location and large space for 26' truck towing 12' trailer. Apple maps showed the address on the other side of highway 99. This made me take a small detour to go down a road and loop back around. Meridian separated the highway not allowing you to cross traffic.IAN W.
if you have a trailer dolly it would be very helpful in order to maneuver the trailers since there are too many other units in the way for a vehicle to back in to get trailers parked perfectly. The workers would be able to help move the trailersTINA C.
Le client n'a pas laissé de commentaire.FRANCES B. | Expérience générale
Le client n'a pas laissé de commentaire.Denise B.
Company forgot our dolly. Received a refund, but that didn't help since we had heavy items we couldn't lift. Now we have to use another truck, will not be getting a uhaul.DALLAS C.
Le client n'a pas laissé de commentaire.Casey Y.
Upon my inspection, I asked the attendant who hooked us up about the condition of one of the tires. He didn't seem to be concerned. We were driving over 3000 miles. After 2000 appx, we had a blow out in the middle of nowhere and were stranded for 2,5 hours. Uhaul should carefully check the condition of tires before rental if a unit going that far.RUSSELL W.
Le client n'a pas laissé de commentaire.Alphonsus V.
Le client n'a pas laissé de commentaire.Patrick L.
You got me Uhaul, you got me good. I rented a Uhaul trailer, had a great interaction with customer rep, dropped it off a few hours later in my return window, and everything seemed like it couldn't get better. Until I learned I was supposed to login to an app when I dropped off the trailer or I'll get charged. (I asked the rep if there was anything special I needed to do when dropping it off after hours, they shook their head no and said, just drop it behind the stop sign). So I called into north lynnwood which ultimately transferred me to Uhaul corporate. After waiting on hold for 30 minutes I spoke with a representative of Uhaul Corporate and they got me a reference id to ask for a refund from North Lynnwood. A representative from U-Haul in North Lynnwood called me an hour later and told me they wouldn't be issuing me a 20 $refund because I missed a technicality of the contract where I had to login and say I dropped off the trailer. I admit, I'm not an expert with Uhauls protocols. But what's more frustrating, I found out that they can't issue me a 20 $refund because they get charged a 20 $fee from Uhaul corporate if I don't login and say I dropped it off. Unfortunately, I've become more of an expert of Uhaul's inner-workings than I'd like to be. So I sent in a request to Uhaul corporate: I'm requesting that Uhaul corporate doesn't charge North Lynnwood Uhaul, so that North Lynnwood Uhaul doesn't have to charge me. I've been had on a technicality, and in my opinion that's bad business. We've rented Uhaul in the past and dropped stuff off and never had any problem, but the rules have been changed and that's how you got me. What's frustrating is that I went above and beyond to put the trailer in a place where it would be safer, instead of putting it in the place where I was supposed to put it - which would have blocked the entrance and become a nightmare for them to move. Thankfully I didn't get charged for that, but that's because Uhaul corporate isn't charging them. Can Uhaul corporate do something here, or have you set up all the inner workings to make sure your hands are tied too? ThanksRICHARD K.
Check out took way too long. Only one person working the counter. Truck ramp was extremely dangerous. It was way too short for length of truck. That needs to be fixed before that truck is ever rented again. At return, an older gentleman was extremely rude when we arrived 10 minutes before opening. He stated in an incredibly rude tone (what he said was true, but come on with the tone and attitude), that we can check our selves in or wait until it opens at 9am. Then a few moments later an extremely nice man just checked us in. Gave good ratings because of the nice guy at the end, good price for the move, clean store and truck. Store needs more in showroom/office staff, proper equipment on truck, and for the older gentleman to be a little less gruff ðŸ˜JENNIFER F.
Guy working the counter was kinda rude.ZACHARY C.
Le client n'a pas laissé de commentaire.Yvette B.
Le client n'a pas laissé de commentaire.Kapoor S.
Have more than one person at the counter to help customers when you first open. There was a line and only one person behind the counter.GREGG L.
Le client n'a pas laissé de commentaire.AARON L.
The online check in was pointless because I had to go inside anyway. The reason for selecting that was a contactless pick up which was thwarted by needing to collect the key inside instead of from the lockbox outside. When I approached someone behind the counter to show him my truck number, his only comment was â€œI don't know how to do that â€œ and he pointed to someone who was already helping another person. Once I got the key and found the truck, it was filthy and parked less than six inches from the truck on the passenger side, rendering that mirror useless. It took five minutes to back out because I couldn't see anything and didn't want to hit the other truck. At one point while I had the truck, releasing the parking brake caused a considerable amount of dried mud (hopefully) to fly up, covering my face and left arm.Colin M.
I was satisfy but you waited too long waiting for someone to come and help me.MUSA C.
Danielle was wonderful to work with and very helpful. The tires on the U-Haul were not in good shape and we are very thankful we were able to get home with out a problem. Very bald. It should also be noted that the time we needed to return the U-Haul had to be in by 8:00 am that was not specific we where told by Friday no specific time.MICHELLE F.
Le client n'a pas laissé de commentaire.RYAN F.
The manager was very helpful; although I have not seen a resolution to my issue. Hopefully this was not just addressing the problem to make me feel better versus actually resolving the problem.Loren T.
Excellent Customer Service. The Owner was focused on meeting the needs of this Customer as well as the assistants on the property who helped with the Trailer.JOHN P.
Le client n'a pas laissé de commentaire.EVALISA D. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTAL H.
When you say 19,99 make sure you mean plus or minus 20 $not plus or minus 80 $I liked the service a lot but you guys are bunch of scammerRAHUL M.
Le client n'a pas laissé de commentaire.Graham F.
Jade was amazing and made the process so smooth!APRIL A.
Worst service experience I ever received from the lady manager. Had a small accident that resulted in a small scratch on the side of the box. instead of asking if we were okay she immediately attacked me in front of other customers telling me that I should have known better than driving trough a tight space. Then she tried to blame me for a damage to the roof of the truck! By the way, they sell you insurance that does not cover the whole truck!!ATTILA M.
Great and friendly staff. Very helpful and kind. Would recommend this place to anyone who asked.KENNETH S.
Manager Danielle was extremely rude and disrespectful to me and other customers in line. Sent me away saying they did not have my trailer when it was sitting outside. Made me wait 3 hours for no reason to pick it up. Ordered 2 dollies for rent and never got them. Associate said â€œnot my problem.â€ My father returned the trailer for me and they didn't check it in on time resulting in me almost paying more for my rental. Will never ever use this location again. Extremely disappointed in U-haul. Moving is stressful enough and this made it worse. The manager should not be a manager if they treat people the way she did.. Thank you to the call center agent I spoke to who made it right for me in the end but this location is awful.Paisleigh C.
The staff tried to be very helpful. However it took me at least 45 minutes to complete the inspection process and taking pictures of the van as the Uhaul site froze twice on my Verizon carrier (4 bars), and once one the Uhaul website that the staff there set my cell phone up with. They finally told me to take my own pictures of the van on my phone for future reference if needed. They would notate for Uhaul records that the Uhaul site wasn't working correctly.Thomas H.
Le client n'a pas laissé de commentaire.Jonathan R.
less fees. it was very expensive.LAVON S.
Le client n'a pas laissé de commentaire.RANDALL WAYNE T.
Le client n'a pas laissé de commentaire.TARYN R.
There was a long line and only 1 person working. When I went to see my storage unit, there was no lock and had to wait in line again. The than that, the person working was very nice and friendly.Minna N. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan M.
There's an employee at this location whose name is Jason who is amazing. He is kind courteous answered all the questions that we had. overall a great employee to have working for this companyNICOLE D.
Things were chaotic at the rental site and the trailer was quickly attached and I was sent on my way. Had a blow out south of Stockton, ca. Your Road side assistance program wasn't very clear. I called the rental office for some help and he HUNG UP ON ME. My wife finally got through the online system to someone who actually helped out. Turned out the was BALD (no tread) , lucky to get that far down the road. Inspected the other tire it had bald spots as well. Very dangerous and obviously hazardous to everyone involvedCHRIS G.
Was called to come to this location after I arrived to my other location at my reservation time. Told I had to come to this new location which was an extra 15 miles one way. Was told I would receive a credit for the miles and didn't. Had rude customer service at location and were not accommodating. Still never received U-Haul and had to pay more than I should have did to extra ~30 miles of driving distance.Samantha S.
Le client n'a pas laissé de commentaire.MICHAEL S.
Nothing, at this time. Thank you.ANDRAE H.
Le client n'a pas laissé de commentaire.Michelle S. | Premières impressions
All staff rude and short, including the owner. Not nearly enough parking. Interior of building was freezing. Will not use this location again.Trisha L.
After being charged extraneous charged (an extra day + "overnight service fee", I contacted the location to clarify and was not only denied the full refund but told I was a liar from Daniel, the person I spoke with. I have rented dozens of trailers and trucks and have had some lousy experiences, but never have I been treated with such disrespect. I will NEVER rent from this location again, and I will seriously reconsider renting from Uhaul in the future.Evan R.
I dont know what happened this time but we got screwed around so bad by you, im not sure theres anything to be done other than syncing your websites and apps better with your call centers.LACY MAE T.
Equipment was fine. Old and steering was loose, breaks had a LOT of give in them, but AC was nice. Staff was friendly at location, however when arrived to pickup, we're already 5 people in line and only 2 people at the counter. They were doing the best they could, but waited in line 30-40 minutes before being helped. It was a Saturday morning which I would think is probably typically pretty busy. Maybe need to have extra staff on hand to keep the flow going. Had made reservation online. Tried to do the â€œcheck in onlineâ€, but just said to go to counter. Overall decent experience, just a good thing I wasn't on a time crunch.Nicole H.
Le client n'a pas laissé de commentaire.Jennifer P.
check out process and also uHaul is charging for extra miles when the vehicle is not available at the booked locationRAMESH M.
The man at the counter who initially helped me was extremely rude and seemed to extend his rudeness onto other employees as well. There was a frustration once leaving the inside that carried to the outside employees because of the gentleman on the insideâ€˜s lack of professionalismDustin C.
HAVE A SPECIAL COUNTER FOR CUSTOMERS WITH RESERVATIONS.PATRICK S.
perhaps a larger or better signed drop off area. There were a large number of returning rentals and it makes it difficult to find a spot .Gregory S.
When 90 % of your customers are angry and some are crying, you've failed as management to support your employees. I understand you face a labor shortage, but your shitty technology and invisible and ineffective management are making it so much worse on your forlorn employees. Do better.Joe L.
This location was great. The overall experience was horrible Because they original location did not have a truck for us that we reserved. We call customer service and we're cut off multiple times and they were very rude.Pierce H.
Bueno la ubicaciÃ³n es perfecta sÃ³lo que les falta una entrada mÃ¡s amplia y mÃ¡s parqueaderosJOEL M.
Le client n'a pas laissé de commentaire.IRYNA H.
Limited space to maneuver on dropping off equipmentBUENAVENTURA L.
Le client n'a pas laissé de commentaire.Moncrief S.
Unloaded me immediately and removed my hitch for me.JOSEPH E.
Le client n'a pas laissé de commentaire.Fazal Q.
Le client n'a pas laissé de commentaire.STEVEN ERNEST A.
There was only 1 person working the desk. I stood in line for a reserved truck 2 hours. The man working the desk was very nice and good at his job. Not his fault.ZACHARY S.
Great service!Kirk G.
Le client n'a pas laissé de commentaire.KING E. | Expérience générale
Amazing staff, thank you for all your helpTAMI R.
You could match the rental times. I rented the equipment (26' truck and trailer) for 5 days, but you had the return time almost 6 hours before the 5 "24 hours" were up. So I was charged an extra day (almost 100 $extra) for everything. I find that a little unfairTodd D.
Le client n'a pas laissé de commentaire.ABIGAIL T.
Le client n'a pas laissé de commentaire.PETER O. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.SHAW J.
Was supposed to have two 20 ft trucks. Ended up with a 20 and a 15 due to one breaking down. 15 fy truck was also in horrible condition. Barely made it to our destination and then broke down trying to take it back.MATTHEW C.
Le client n'a pas laissé de commentaire.JOHN S.
Equipment ordered with the reservation was supposed to be in the truck ready to go. It was not. The use of the online check in was supposed to prevent having to go inside - the key was inside (in addition to having to pick up the missing equipment). The sealed furniture pad container in the truck - â€˜break this zip tie to rent 6 pads' - only had 2 pads in it. A uhaul sealed container had 1/4 of the advertised pads in it - that's borderline fraud.Brandan J.
Just give them the great customer service you give me, friendly cheerful, positive attitude.ERIC O.
Everything was perfect! Thank you!Carole S.
Le client n'a pas laissé de commentaire.Arthur B.
All staff were very helpful, helped hookup auto transport, newer well maintained truck, not one issue on our very long distance move. If your moving from Seattle area, this is the location to work with. Extra points for this location answering their, trust me, this isn't the norm at other locations.ALBERT D.
Aside from the inconvenience of not being able to change my bill payment date without 2 consecutive payments on one day, everything was about as expected with this storage facility.christopher c. | Expérience générale
Friendly employees!!!JOHN PAUL H.
Nice people.RODRICK LOWELL D.
Le client n'a pas laissé de commentaire.Christian S.
Le client n'a pas laissé de commentaire.loren j. | Premières impressions
Le client n'a pas laissé de commentaire.VANESSA A.
Le client n'a pas laissé de commentaire.LOREN J.
It was a place that I would use again with no hesitation. Thank you everyone involved at U-HaulDOMINIC W. | Expérience générale
Every one was very helpful. Made it easy to rent and execute my move.VICTOR M.
this place has storge and space only gripe is getting in and out of lot is hard due to its location this is not u hauls faultDAVID H.
Le client n'a pas laissé de commentaire.PATRICK L.
Le client n'a pas laissé de commentaire.Angela M. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY WILLIAM W.
Le client n'a pas laissé de commentaire.FRANCIS S.
Le client n'a pas laissé de commentaire.STACEY T.
They were super busy on Monday morning but quickly accommodated our reservation and we're very efficient when we returned. Auto trailer worked perfect for trailereing my sedan 250miles. Recommend themDAVID ALAN W.
Great customer service by all.david W.
Le client n'a pas laissé de commentaire.Robert K.
Easy move in experience; carts were helpful however there were issues when one or two customers had all 10 carts in use preventing other customers moving from using them.Shannon C. | Premières impressions
Quick and easy process!SARAH P.
Le client n'a pas laissé de commentaire.DENNIS W.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.Sheila m. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah S. | Premières impressions
The associates who helped me were friendly and helpful, that is one of the main reasons, besides location, that I keep returning to this UHaul.Rebecca S.
The truck was fine, but what I really appreciated was the outstanding customer service. The owner took the time to correct my statement, while there were many others waiting in line, then he carried my boxes to the car for me. He was very friendly.Cynthia V.
Le client n'a pas laissé de commentaire.JUAN G.
The mobile login is shit. You get there and they say they have to verify you. That process is shit. So no I won't ever use u- haul. I will use what ever company is available.Alinafe M.
Le client n'a pas laissé de commentaire.BRANDON W.
Le client n'a pas laissé de commentaire.SAILESH P.
Le client n'a pas laissé de commentaire.BRENT W. | Online Move In
Thank you, I will use them again.Cherrise M. | Expérience générale
Last week we tried to go and haul some stuff out they had two large U-Haul‘s in the parking spots where the loading and unloading of the storages were they would not move them out of the way so we had to wait to get out of there for the next week.ROBERT T. | Expérience générale
We moved out the 1st we received notice email our acct same day due was debited for whole month we explained this to the mgr she was so helpful! refunded our acct customer service was awesome friendly definitely use this facility in future!Kim N. | Expérience générale
Le client n'a pas laissé de commentaire.James O. | Expérience générale
Le client n'a pas laissé de commentaire.Bartel B. | Expérience générale
Le client n'a pas laissé de commentaire.Giovanni R. | Expérience générale
You raised rates on me, I took my stuff and moved elsewhereEugene F. | Expérience générale
Staff was very friendly and quickly fixed a small snafu. Guy with the owner shirt was a bit grumpy.Todd H. | Premières impressions
I wouldn't store my goods anywhere else . . .Craig K. | Expérience générale
Thank you. Matt and Jade... You are both AMAZING.TRACY W. | Expérience générale
Le client n'a pas laissé de commentaire.Tim W. | Expérience générale
Good facility but I moved my items to a facility that was just as nice and was a 3rd of the price.Kevin G. | Expérience générale
Gave us wrong info on Uhaul process of keeping truck an extra nightTracey S. | Expérience générale
Matt, the manager, was incredibly helpful throughout my time working with the lynwood location. Very much appreciate his help going above and beyond to make my situation a little bit better (had a uhaul stolen).Christopher K. | Expérience générale
Le client n'a pas laissé de commentaire.Garrett N. | Expérience générale
Super helpful staff, very clean facility.Christopher K. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL C. | Premières impressions
Jade Harris has been amazing with every encounter and customer call. You need to get rid of the other staff and hire more people like her and have her train your management staff . The other staff were terrible. Aan who checked in the Williams truck yesterday was also amazing and very friendly, fast and helpful.TRACY W. | Premières impressions
Changing policy on me after a couple of years of renting trucks and storage units without warning and with an attitude! A couple of the staff including the manager don't have average social skills and attitude when it comes to having a normal conversation and respect . It's like you are in the "hood " kind of place.RAYMOND H. | Expérience générale
Slow elevator. Some staff rude. Jade Harrison was the nicest, kindest most efficient. She deserves an A+++. Thank you Jade.TRACY W. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P A. | Expérience générale
Le client n'a pas laissé de commentaire.Julie B. | Expérience générale
I had a great experience with this U-Haul location. Everything was always clean and bright. The staff were friendly and helpful, including the Manager Matt Sun who helped me through a number if situations I had by being flexible and willing to work with me. They also had patience and understanding working through the difficulties with COVID-19. I highly recommend this U-Haul Storage location!CAMERON S. | Expérience générale
Le client n'a pas laissé de commentaire.JACQUELINE L. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
I did not like the pipe that went around the dock. it created a lot of extra work, and effort.PAUL V. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.Marlon P. | Premières impressions
I liked how easy it was to rent a unit online, but the instructions as to how to get in weren't very clear and the place smelled like urine and some other chemical. I couldn't leave my stuff there for fear of that stuff getting into my things, especially the smell.Michelle V. | Online Move In
Staff was very helpful and helped my get a second unit when the first was too smallnoelle a. | Online Move In
Le client n'a pas laissé de commentaire.Muriele R. | Expérience générale
Le client n'a pas laissé de commentaire.Debbie K. | Premières impressions
Jade and Phillip went above and beyond to help solve our problems.Dave I. | Expérience générale
Le client n'a pas laissé de commentaire.JENNAHREDEL B. | Expérience générale
Great staff.Michelle D. | Expérience générale
The Lynnwood location (14429 Hwy 99) was awesome! This place is clean, carts are in good condition and access to the facility was convenient. The best experience I ever had with storage places.Kertulilli S. | Online Move In
Le client n'a pas laissé de commentaire.Jason C. | Premières impressions
I have always found the staff ti be friendly, helpful Nd accommodating. I would business. recommend this buisness.MOLLIE (MARY) K. | Premières impressions
The owner is super friendly and always very helpful. Recommended!Vija G. | Expérience générale
We had a wonderful experience using us this facility. The staff was always nice and helpful, the facility was also very clean and tidy, and the layout made loading and unloading super easy!Savannah L. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle D. | Premières impressions
Matt was very polite and helpful. My situation was complicated and he resolved it quickly and effectively.William Harper W. | Premières impressions
Le client n'a pas laissé de commentaire.james j. | Premières impressions
Le client n'a pas laissé de commentaire.JASON B. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin K. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley B. | Expérience générale
rude customer service long waits not funJACQUELINE M. | Expérience générale
I booked a large storage space online and confirmed it with the Uhall corporate office. However, when I arrived at the facility, They not only did not have my reservation, they didn't even have any large storage spaces available. The counter rep was rude and did not offer any help. As a result, I was forced to get a small space to unload my current truck, but was unable to continue my move. I was then forced to get a space as Public Storage, and in effect had to have two storage facilities for 2 months. Terrible coordination with the Uhall corporate reservation system and poor customer service. I will never use Uhall again as Public Storage was cheaper and more professionalWilliam Y. | Expérience générale
Le client n'a pas laissé de commentaire.rachel f. | Expérience générale
Access should be 24 hours; not after I've been a customer for a long period of time. I was granted access right before 10pm and then locked out afterwards.. quite problematic Owner helped me back trailer in and was very helpful.Steve B. | Premières impressions
We drove in a Uhaul truck for 9 hours for this move. As time was getting tight, we called the office to understand how we could get into our unit If we arrived after hours. We were told that they couldn't help us and that we needed to go online. We skipped all other stops and arrived at 4:57 - three minutes before the office closed. As I walked in the office manager told one Employees to lock the door before anyone else came in. Then he proceeded to tell me that he could not help me and that I needed so go online. I stood in front of the man and stumbled through the online experience. I received my access code and went outdoors to the keypad. The code did not work. I went back to the office and knocked on the door. I told the manager that the code wasn't working. He told me that there was nothing he could do and that rather than using my security code, I could just wait until one of the others moving in opened the door. He said that without the security code at the front door, and alarm would go off when I opened our unit, but to just ignore that - it would go off in 10 seconds. The only person at this location who helped was Jade. After the day manager left, she came out and helped us with the security code and gave us their cell number for text questions. I have security concerns about this location. Your office manager is a very poor representation of the company. He is a deterrent and I would warn people to use one of the many other storage options in the area.Leah S. | Online Move In
Everyone had a mask on, felt safe, hand carts super helpfulColleen W. | Premières impressions
Le client n'a pas laissé de commentaire.Yolanda C. | Expérience générale
Great job, keep it up.Patience L. | Expérience générale
I would like to thank the staff for always being attentive. Always friendly and helpful. My experience has been great and I will recommend to anyone.Brenda L. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald B. | Expérience générale
Le client n'a pas laissé de commentaire.Jarrett R. | Expérience générale
Matt and his team do an amazing job. He looked out for me and went above and beyond. Great team!!!!John B. | Expérience générale
Le client n'a pas laissé de commentaire.Edward H. | Expérience générale
Matt Sun is doing a great job.Stephen S. | Premières impressions
Le client n'a pas laissé de commentaire.Eunice U. | Expérience générale
The emergency alarm went off every time we were there, over the past 4 years. Sometimes it would go off twice if there for an hour or so. Very irritating. Great place otherwise.LYNNETTE D. | Expérience générale
To rent the truck I was required to provide another contact. Ridiculous Then my confirmed reservation for a 10x10 unit was not available. Staff was rude and said reservations mean nothing. I was forced to settle for a small unit. Terrible serviceWilliam Y. | Premières impressions
Thank you U-Haul Team. I needed to relocate while this pandemic is going on. Your services made this possible. Safety and security were my top priority. Respectfully submitted; Michael SmithMichael S. | Expérience générale
We were helped by a manager at the facility. He was very helpful but we ran into problems with a unit that was locked that shouldn't be. He said he would give us a month free because of the Hassle. But at the end of our visit I realized that he didn't know what he was doing ( not to mention also on prescription drugs because of a surgery and at work...). He could not finish our transition that day for some reason and said that I would get a call the next day to finish the transaction and it will be all set. I never got a call. I have a busy schedule so this is not something that is top of my priority. He said he would get it fixed for me and yet he never did. A week passed and I didn't get a call so when I had time I would call into the store but no one would ever pick up. My boyfriend tried calling as well and would be sent to an external number. We then received late fee because we didn't pay our bill but that wasn't our fault. The only reason we got this issue solved was because we drove all the way back to the uhaul store and talked with the guy who was supposed to fix this issue weeks ago! This was the worst customer service I have ever experience. First off, your employees should not be working if they are on medication and supposed to be home recovering. He probably messed this whole situation up because he wasn't thinking straight. This has been a very poor experience. I am upset that I could not even get ahold of a single employee who works at this location on the phone, I had to drive all the way back when I was told I wouldn't have to and it would be worked out. I am very very disappointed and do not see myself recommending this location to anyone I know. I have never had this bad of customer service at any other uhaul location.Robbiann B. | Premières impressions
Le client n'a pas laissé de commentaire.Gerald B. | Premières impressions
The staff really needs to be trained on customer servicetaylor w. | Premières impressions
Le client n'a pas laissé de commentaire.Aphectia T. | Premières impressions
Having to earn the trust over the first several months, as stated by the friendly staff, to gain the "priviledge" of 24hr access (as advertised, ironically) was a testament of the #U-Haul corporations lack of belief in the herd values of the community. I'm a swing shift employee and found it rather irritating that, due to #U-Haul and their view of this community, I have to earn 24hr access, on an unknown scale of trust. The rates are... OK at best. The employee I dealt with was a very good person and helpful. *They will treat the space as if 12' in ceiling height is useable space.. just saying.Jonathon P. | Premières impressions
Desk clerk was wonderful, very helpful and friendly!Christina T. | Premières impressions
As compared to the facility in Sacramento where we started, this place is wonderful! The building is clean & well-equipped. The staff couldn't have been more helpful and we appreciate their service.Bruce C. | Premières impressions
Well done again, U-Haul! I have rented storage space here twice in the past 10 years and each time the service has been superior. Yea, team!mary ann j. | Premières impressions
Very nice and helpfulBrenda L. | Premières impressions
Michael was very helpful guiding me through the paperwork process and providing me with the essentials I needed. Friendly staff, clean facility, reasonable price.SUE ANN M. | Premières impressions
The lynwood washington storage make me feel very safe and secure. The staff are very friendly and helpful and very professional. I recommend them every time I can, and will continue to do so.Eleanor C. | Premières impressions
My reservations experience on the phone with Raul was awesome. When I got to the store, the number of the unit rented was not the one marked in the map and I had to figure that out. Not good CSDiane G. | Premières impressions
I reserved a ground floor storage unit because I walk with a cane and needed a ground floor unit. When I moved in the unit I reserved was not available and they put me in a 3rd floor unit.Birna R. | Premières impressions
When someone makes a reservation there should be what that customer reserved when they come in. Generally people don't reserve a large storage unit to come in and find that they can be given 4 small uChristopher L. | Premières impressions
Poor unprofessional & didn’t know what was going on w/ the units on property Rented 2 units that were already rented to someone else very time consuming for not only me but others with me helpingNicole P. | Premières impressions
👍Brandon R. | Premières impressions
S.O.Glenwood J. | Réservation
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