Évaluations des clients U-Haul Storage of North Seattle

I drove 17 miles and was charged over 30 dollars for fuel. Do your vehicles get less than 2 miles per gallon. I left with the gauge at 3/4 full. I was told fuel was charged at about 4.50. The tank was not full when I left. Ryan. 206 999 1271

Good Afternoon, I want to know why I am being charged an after hour fee of $20 when I was told that they closed at 7pm and we were there before 6:30?   AND I was originally supposed to have the rental for a one way (dropping off in Everett), not round trip.  Jay insisted that the truck had to me returned to their location that night. This has been the WORST experience dealing with U-Haul.  My reservation was changed without my knowledge or consent to a different location and time. No one planning a move at 8am would be ok with it being changed to 3 PM and way further out than the 1 mile away from my house.  After numerous phone calls and getting a woman (Sarah) in the scheduling department to get me what she could, I got a truck for Shoreline instead of Kenmore.  This rental process has been nothing short of horrible! Customer service, lack of communication, and locations making decisions for the customers without asking is frustrating and infuriating to say the least.  I want the $20 for after hours credited back to my card and a mileage credit as I wouldn't not have went over the expected mileage had my reservation not been pushed out 9 plus miles from my original location to pick up AND 14.6 miles away from my original drop off location.  Please get back to me asap!  I will also be forwarding this to corporate, as customer shouldn't have to deal with this when moving is already stressful enough. Kelsey Robinson 206-261-3625

Bravo to Mike Blanchard who made sure my truck was available at this location, on time and equipped as ordered. His is a great employee. Make sure you keep him!

The desk staff is great very funny and pleasant in a job that can be very stressful. I'm not sure his name but a lady had made it very clear her and her husband had been constantly pestering this employee they wanted special things done for them, and he was incredibly calm and professional the entire time he was being asked the same question over and over and an adult being very whiny. When we dropped off the girl that met me there was immediately funny and also very professional as well we are and will continue to use this branch whenever we need to rent a truck. Thank you for hiring and keeping great people. Brock & Kelley Wild

Did great

I requested pickup from a location near my home and was re-assigned to the aurora ;location, much further from my home which added miles to my final bill. Upon arrival to pickup the van I waited over 20 minutes in the lobby, putting myself at risk of COVID exposure. Pickup times should be staggered to reduce long lines and unnecessary exposure to COVID.

So easy. Love the outside pull up return.

Better guidance when using online check-in. Didnt give me the dollies and blankets I reserved and paid for, and no instructions in the app how to get them.

When an employee is training and is having difficulties some one with more experience should step in and help.

Jay Lal does a great job and has humor while getting the job done Bob Parks

Rude employees.

I was over charged... not happy

My bill was incorrect and I had to call to get it corrected. I was incorrectly charged an extra day.

nothing

I was told that I had a Full tank of gas when I rented this truck. It was in NO WAY Full....!!! The needle was just below the Full mark, but when I filled it up (3 times) the needle went way beyond the Full Mark. So, you guys got me for an extra 5-6 gallons of gas. Not too happy about that and will tell others to watch out

We booked online and received a phone confirmation for a 10 am pick up. Upon arriving, we were told that our reservation was for 2 pm that day. We were able to take a smaller, but available, van. We were also charged for furniture pads that weren't in the van.

Not charge an overnight drop off surcharge. Advertises. 24 HR drop off, doesnt advertise surcharge to do so. Disappointing

Idk why you let me reserve my truck in Bellevue when the truck was an hr away. You could have at least been transparent about it.

The only problem I had easily was supposed to pick up my box in Baton Rouge, Louisiana on 10/25. No trailer. My friend who was going to help me unload was flying back to Seattle on 10/26. I ended up getting my stuff on 10/29. The location did not have a trailer available until 10/29. Everyone was kind and helpful in Seattle and Baton Rouge.

well done and quick.

Be more prepared with purchased materials.

This location charged me for 47 miles on a truck that barely had 12 miles used - I only went from the U-Haul location to my home (1.1 miles) and to the transfer station (3 miles) - round trip. this was a short journey - not sure why they felt the need to lie about the mileage to make my bill higher.

(1) Overall, much better than my previous rentals from U-Haul. Will certainly come back if I need a truck again. (2) Not specific to this location, but the phone-based check-out and return system, while a great idea, was balky and confusing, took more time than I would have face-to-face (before covid).

Owner was great to work with! Was able to get in and out quickly.

Although I chose mobile checkout, it took a long time to go through the process. The line inside the store was long, so there were no employees around to help.

electronic drop off return makes it soooo much easier! great work with end user experience drop off site had plenty of room for me (a big truck newbie) to maneuver and remote pickup/drop off info was prominent and self explanatory

The truck Had been cleaned, but it smelled like cigarettes. The location was fine. The staff did not seem very well trained. 2 people were waiting on one person while the line was out the door. The truck we were assigned was blocked in on all sides so impossible to get out without someone moving another vehicle. Should the one on the outside be rented first? Return was easy. Price per mile is higher than competitors as well.

My experience was that my reservation (made a whole month in advance) was changed to a place 30 extra minutes away and two hours later with about 16 hours notice. Then I had it changed to the original location and had to have a smaller truck. The woman didn't tell me she had changed my reservation from a one way to a there and back trip, which was a surprise when I got to the locale in the morning. The man THERE luckily took my story at face value, which was a blessing, and made the adjustment, but I did have to pay $5.00 more for the privilege. All in all, while this place wasn't bad, the Uhaul experience unfortunately was. To the man who assisted me at this site, thanks, and I'm sorry I couldn't find a reasonable way to get your truck back to you. I hope you didn't take too much flak for being a decent person.

Had a reservation to pick the truck up at Uhaul at 8am. Got there at 7:45am... and while in line they sent an email saying our truck was unavailable and wouldn't be ready until 3:15pm. Our movers are supposed to be at the house in 7 minutes. Update: we switched it to 9am tomorrow and then when I was on the phone with the movers trying to get them to switch it (they were already enroute of course, so I have to pay them twice) she came running out and said the people with the truck called and they were about to wake up the person who was supposed to return the truck so it would be there soon... so we could pick it up at 1pm today. So I switched the movers to 1:30. And then I go back in and she's on the phone and the person said he already returns the truck and it should be there... but it isn't. So she put us down got another truck for 3pm today and I had Martin call the movers and switch it again and while he was on the phone, she said she found the keys for the truck we were supposed to have but she can't find the truck.... Wtf. As of right now we are going back at 3pm to get the truck. What a total cluster fuck. If we get there at 3pm and there is no truck, I will be going to prison tonight... Update 2 in case you didn't see my other post: got there at 3pm. No truck. They said it was on the way. She pulled in with it at 3:25pm. Finally got it home around 4pm and the movers are loading it now. Run away and never use this company. Worst service and worst experience I have ever received. Not a single person there cares or could figure out what was going on or what to do. Seriously. Don't. Rent. Things. Here.

cab should have been wiped down and body washed, it was not. Change oil indicator light was on - should have been addressed. However, the staff at this location is so very helpful and kind it makes up for anything. Definately will use again.

make your app work & train your employees better

It was ok but they forgot to give us the 2 dozen blankets we rented. We assumed they were in the trailer but they were not. We should have checked. The team there was friendly but the mistake cost us a lot of time on our move.

Jay lai does a great job. He is always laughing and is efficient in getting you on your way. A great overall experience

Very happy with the service. Very helpful employees.

Had a longish wait despite arriving on time for my reservation, but the manager was helping a couple ahead of me and gave them his full attention. van was in good repair. upon return Jay checked it back in for me, despite the website's admonishment that there would be a charge for not checking in on the mobile app. I accomplished my quick move goal so...good experience.

This Shoreline store has been fantastic.

Get two separate phone calls tellng me that the truck I reserved would not be available and the smaller truck they had was 10 miles further away. Nice people but poorly run. Have always had good luck with Uhaul. Will look to other companies next time I need a truck.

I have rented from this location many times in the past. Things are highly efficient and we'll run. The vehicles are typically in clean and good repair. My only beef is with the U-haul organization and it's manner of moving your pickup location. To get a vehicle we needed would have required us to drive 45 minutes away and we're only informed a day ahead of time. Because of our limited manpower and expense of hired movers through the U-haul website we had to down size our truck in order to make our deadlines. So we weren't able to move all our stuff from storage and it will cost us more money to rent another truck and movers not to mention travel time. So yes Shoreline U-haul for your services but boo to U-haul for a lousy job working with your customers.

NA

Everything was great 👍

Loved the woman who helped me. She was awesome. The rates were good. The van clean.

Have used this location many times and have NEVER been disappointed. New kid hooked up the trailer and manager came out and double checked hook up to make sure everything was correct even though he was busy

nothing. process was smooth.

Nothing I realize this was just a drop off but was met at the truck when I pulled in and assisted until complete. Quick easy and friendly great job

The manager at this location treated me so poorly, that I had to call in to customer service and submit a formal complaint, immediately after I picked up my rental. The manager needs to have his surveillance footage pulled, reviewed, and needs a complete baseline employee training, moreover management retraining on how to provide the very basics in customer service if he wants to keep customers coming in to his store. As a customer who spent more than $5k at this store over the last year, I was appalled at the way he treated me, and with the way he spoke to me. He was way out of line. I never had an issue with previous management.

Window had been partially left down so can was wet from rain. Location understaffed with substantial wait times. Took over 30 minutes to get to counter when I already had a reservation. Person in front of me had not been contacted about location not having his Prearranged truck avail and left very unhappy. Female staff member (no visible name tag) was very friendly and trying her best. Was a little odd having the person helping me pull out his cell phone and take pictures of my Iicense even though I had it entered in system and would expect him to check it and perhaps type not photograph. I wasn't too concerned but imagine it would have been alarming especially not verbally addressing it. Truck was ready and I hope this was just a tough day for the locution not the norm as several people were impatiently frustrated by the wait time.

Appreciate that they were fully stocked with packing supplies and had a friendly and helpful staff

The web checkin process was cool. Unfortunately it told me that I was in the wrong location, based on GPS. I almost left, but double-checked the address and discovered I was at the right place.

I came using the phone login to attempt to pick-up the truck and it gave me a specific truck ID to locate. Once I did so I found out that it was parked behind some other truck and not ready. I was able to find an employee to get somebody to move the truck in front of the one I had shown on my screen for check-in. Once I was virtually checked in over the phone I was supposed to go inside to retrieve the keys. After waiting in line and finally getting the keys I found out somehow the truck ID was different then the one on the check-in process I went through so I spent nearly 20 minutes trying to get to a truck they changed to another one anyhow. The website check-in was supposed to be quicker and more efficient, but just ended up causing more issues and taking more time and cutting into my rental time. The check-in of the truck after I was finished was easier as I only had to park the truck and let one of the lot attendants know. I'd recommend this place, but it seems easier just to go inside and deal with the people then their website 'check-in' process with changing trucks on me with no communication while in the middle of the process.

I was charged for an entire extra day for being a half hour late. Just because this is a rule you made doesn't mean that its a good one. In the wake of the economic fall-out from Covid people are struggling to get by and some are being forced to move due to loss of income. To slap a full day's charge just for being late doesn't seem equal to the offense. The late fee should be incremental to match the time the return was late.

Trucks are much cleaner and in better shape. I like the staff there as I'm a regular and I am always greeted with a smile.

Next time call and let customer know what they rented is not gonna be expected I rented a 26 and got a 20 had to leave bunch of my stuff behind because they wouldn't fit U-Haul claims they called me but I did not receive a si gel call sorry but you just lost business with me going over to other companies and all because of trying to save a couple bucks

Thanks again

It was a bit difficult to get the truck but the customer service was excellent

The gentleman at check-in at 7:00am was very nice and efficient, as was the gentleman that received my return truck. The workers under the canopy weren't not-nice, but they certainly didn't have the same zest for their job as other workers. But they were fine.

The man I checked in with rented my van to another person and refused to believe I had a reservation. He said he couldn't find me until I pointed on his computer screen to my reservation. After much headache I got out 30 min late. I then returned the van clean 20 minutes before my rental period was over, but they marked it as checked in 23 minutes after the rental period. So I got charged double the fees. This location actually robbed me of my money through this dishonesty. I never want to rent from Uhaul again after this experience.

Worst customer experience at Uhaul that I have ever had. We rented a dolly and it wasn't even on the truck. We rented a truck for 12 hours but place overbooked and we only got to use the truck for two hours. Now we are hauling stuff in out car. Never renting from Uhaul again.

staff is very inconsistent. last time i came in this place was bustling & got me in and out in a few minutes. this time there were two people and two staff running around like chickens with their heads cut off and it took forever. equipment was fine but I wish they had a better layout on the lot as there always seems to be equipment in the way.

After a brief initial wait, I received excellent service and we were off for more moving pleasure. 🤪

NA

Quick rental, quick return. Great people work here.

The location and employees were fantastic, I grew up in this area and it's been here for 40 plus years, Super service hard working staff, Best U-haul rental location. My only thought was receiving a email after I made a online reservation that I needed to make a appointment to have my car inspected was something that should have been part of the reservation not a separate email hours later. Thank you

1. Make sure customers know about your new parking lot (leased gravel lot on south side of property). 2. Keep Danielle. She did a great job of helping get my job done successfully and pleasantly.

you have the wrong email address

Go forward

The service was great and the staff were nice and friendly. The only problem was that things were a little slow. It took me almost an hour to finish the paperwork and get the truck! I would have given it an "excellent" overall rating, if it was not for delay. Still, highly recommend the location.

I think the online reservations need to be synced up with the local branch locations. For some reason, it is not intuitive that once your reservations are booked online and it says confirmed, you have to wait until someone from a regional or central office assigns a truck at the local office. Me and one other customer experienced that. This will prevent customers from getting pissed off at the local branch when the local staff have no control over that.

I was called by this location to say the equipment rented and paid for in advance was ready for pickup but at the same time the person assigned to pick it up was on location and was told the it wasn't ready.

what you can do is have the truck confirmed and there to rent. The total weekend was ruined moving, as the 20' truck was not available at the 1st, 2nd or 3rd place we were promised it would be, after full confirmation by phone with the onsite rep. We had to drive all over Washington Seattle area from Shoreline to Arlington, and when we called ahead and said we were on our way to pickup a confirmed truck, as soon as we got to the front door in line, they told us your truck was rented. Very poor, unorganized, including the management at the main number. Inventory is poorly managed in the database, and what the database shows as available to confirm, is not at all in actuality. Sorry but you have lost my long term business in the future.

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

Thank you for the opportunity to work together on my move.

Great facility, helpful and friendly staff

I didn't actually go there. I just had them pick up the boxes that were at my house.

The staff at both facilities I dealt with in Phoenix and Shoreline were amazing!!! Both managers were fantastic and a special shout out to Julian Whalen in Shoreline, he was friendly and very helpful.