Customer Reviews for U-Haul Storage of North Seattle

Évaluation :

5

My only issue was the code sent to verify my account took so long to come through that all my info had expired and I had to start again, but perhaps next time that will not be an issue. The automated pick up and drop off is very good

Évaluation :

1

I drove 5 miles for my roundtrip and was charged a 30 $fuel surcharge and charged 3 gallons of fuel costs for another 17 $. This Uhaul location cares only about maximizing fees and charges rather than caring about their customers. Their reputation has not changed at all over the years and it's sad that anyone has to do business with this organization.

Évaluation :

5

Actually nothing. A truly great experience all things considered.

Évaluation :

4

Staff were friendly and knowledgeable. I had rented 24 of the plastic boxes (better than buying boxes in my opinion) but could only take home 14/24 due to the size. I was able to get refunded and could pack up most of my one bedroom apartment into those 14 boxes plus Mirror/tv box and furniture wrapping. Only downside is some of the boxes still had the disinfectant inside and required me to wipe down the interior before use otherwise the boxes were pretty clean. When renting the truck, Uhaul recommended me a moving company to assist and that was a super helpful feature because the guys made moving so much easier. Picking up the Uhaul was a quick process, took less than 10 minutes. Staff were understanding when I used the Uhaul an extra hour and the drop off process was less than 5 minutes. Overall Uhaul made my move quick and fairly easy.

Évaluation :

5

So easy!!!

Évaluation :

5

Ryan Moody was great - professional and helpful.

Évaluation :

5

Best Seattle location to rent a trailer

Évaluation :

4

The people that I delt with were excellent. Best service ever.

Évaluation :

4

Make sure the tire straps on the auto transport are really secure. One of the straps was no longer on the tire when I arrived at my location

Évaluation :

5

Staff was excellent. Can't remember check in person's name (female) but very efficient and helpful. Whole area was clean and easy to negotiate.

Évaluation :

5

This was without a doubt our best experience at a Uhaul for a long time. Maybe ever. The staff was helpful, friendly and efficient. We were in and out in record time. GREAT JOB!!

Évaluation :

5

Thank goodness for the crew at this location. The phone app is TERRIBLE! I'll never use the phone app again but I'll be sure to recommend this location and its crew. Above and beyond service levels at other locations.

Évaluation :

3

The online truck return BS didnt work. It is a real pain in the ass. Needs serious improvement. I tried everything several times following directions exactly. It didnt know my email or phone number or contract number. I gave up, put my keys in the box and went home.

Évaluation :

2

Got charged for after hours service even though I dropped off the equipment on time.

Évaluation :

5

1,89 a mile???????????? ARE YOU THAT SELFISH AND GREEDY?????? Never again!! I will go down the street to handy Andy and support a local business that doesn't gouge per mile!!

Évaluation :

1

Maybe next time don't be so sexist against women. While taking time to walk out other customers clearly of the opposite sex to their truck and just giving me the key at the counter to find my own truck that was located behind other trucks that needed to be moved in order to get the truck I was given was highly unprofessional and when asked for help I was given a vague description of your truck is somewhere outside to the left. I would rate this experience a negative 0 if I could.

Évaluation :

5

Faster check in. Staff was great!

Évaluation :

5

Staff member who got me set up was very helpful and nice!

Évaluation :

1

very rude employee. yelling and cussing a customers. old dirty 10'truck. driver door wouldnt shut all the way.. very unhappy

Évaluation :

5

Very competent and efficient staff, also friendly.

Évaluation :

5

There were customers in line and when the person in front of us was helped it took a long time for someone to come back and wait on us. Maybe a staffing issue.

Évaluation :

4

I came back before opening time Sunday morning, and one of the staff (maybe Daniel?) was really helpful!!! I told his boss, but worth mentioning here, too. Sometimes people can be a little too important in their minds to be helpful. Not this man...easy going, ready to help! Thank you!!!

Évaluation :

1

The customer service lied about the drop off time and charged me a late fee. I dropped off on Sunday at 4:30pm and they put it at 7:45pm despite the representative saying it was good to go.

Évaluation :

4

Staff hussles to get the job done. 90 % are polite and friendly, and know the hauling business well. Less experienced staff may not be as knowledgeable but they are polite. Keep in mind that on the weekends, there are a lot of people coming in. Be there as early as possible and expect a bit of a wait after 9am.

Évaluation :

5

There was one tie down loop missing on the middle right side of the trailer.

Évaluation :

5

I have been trying to purchase more brown paper from the U-haul store but it's been out of stock for weeks.

Évaluation :

5

Nothing everything was amazing

Évaluation :

1

Was double charged for what? Picked up a truck with gas light on, return it with no light, drive only 16 miles and then double charged.. great service..just dont have time for complaining... never recommend it to anyone

Évaluation :

5

I really hope that the 'low barrier homeless shelter' across 165th street will not interfere with your operation there in Shoreline. Pretty good experience overall. Moved 14 arbor vitae trees from Seattle to Kirkland and planted them all. Thanks .

Évaluation :

2

Hire more staff. One person handling a line of over four when I was there. Took 45 minutes to pick up the Truck. My truck was not ready at the original location (Kenmore) so I had to drive 30 more minutes to get to this location only to stand in line for another 45 minutes. Never again!

Évaluation :

1

The two people working there were outwardly rude as if us customers were inconveniencing them. When I dropped off the van I received a, “I saw you barreling in here. Here (hand out for me to hand keys over), now go home”. I wouldn't recommend this location or even U-Haul as a service after this experience

Évaluation :

4

The wait time to pick up vehicle was quite long- over 30 minutes and we were 2nd in line. At drop off the lot was super packed. Hard to find space to park truck.

Évaluation :

2

Terrible parking and check in took way longer than it should've

Évaluation :

5

Very friendly and accommodating.

Évaluation :

2

Employee performance/training needs attention and improvement. The pick up process was far from seamless. First, payment processing was down and the employees couldn't figure out what to do. Once that was finally resolved, the lights on the vehicle tow trailer weren't working. I had to come back later to pick it up with assurance it would be fixed. Came back a few hours later and it still wasn't fixed. After much head scratching, they finally figured out it was a blown fuse. I went inside to purchase a lock during the confusion and the employee didn't know how to process a cash payment. Overall, I wasn't impressed nor would I recommend this location. The amount of time spent there waiting was abnormal for a Uhaul visit.

Évaluation :

5

Have been there twice...good impression both times.

Évaluation :

5

S.O.

Évaluation :

2

The staff was very professional and extremely helpful. I want to emphasize this. They did a great job. However they seemed undermanned and overwhelmed, and the Truck I borrowed was in such poor condition, I almost thought it was a joke.

Évaluation :

5

Pick up and drop off much easier than previously. Getting in and out quickly is most important

Évaluation :

5

Perfect! Will recommend and rent many more times in the near future!! Don't change a thing....

Évaluation :

5

Needed a truck for a quick job - reserved a pickup truck to be available in an hour - pickup was still out to another renter (late return) when I got there, so they gave me a van. Quick, easy and successful transaction!

Évaluation :

5

Nothing.

Évaluation :

2

I've rented two other U-Hauls in the past year and have had good experiences. However, this was my first time at this location. The interior of the van was dirty and had loose nails laying around in the back. The van's key fob wasn't working so I had to manually lock the van every time I left it (used the van for moving). Lastly, I borrowed two metal dollies, and one of them broke within the first few hours. I was moving normal boxes with it. Overall, it made my moving experience a bit more stressful, so I will choose another location in the future.

Évaluation :

4

The hand truck I had requested was not on the van, which I only discovered once I reached the home. It was my fault for not double-checking before leaving the lot. The service rep was very friendly and professional, immediately took responsibility for forgetting to put the hand truck in the cargo van and refunded the price.

Évaluation :

1

Terrible maintenance of the truck equipment. It was not a safe ride at all, not clean and bad customer service.

Évaluation :

2

Didn't have any of the equipment that was requested loaded in the truck (furniture pads, utility dolly, furniture dolly) at the time of pick up. After telling them about it, turned out that they didn't have a furniture dolly to rent, had to buy one. Fuel tip for next time. Be sure to get the contract that mentions how much fuel to put back into the truck based on the reading at the time of pick up. I did not get a paper contract and I didn't think to look online for one. Significantly overfilled the tank as a result :(

Évaluation :

4

Have someone more available for if you need help with the truck or turning key in or something

Évaluation :

5

The Very Best U-Haul Rental Pick Up Location Ever! The Most Awesome Amazing U-Haul employees! Tabatha, Hailey and staff gave us Excellent customer service! The Very Best Ever! Fast, Friendly, Efficient, & Exceptional Service! Thank You So Very Much!

Évaluation :

5

The process was quick and efficient. The lady who helped us get the van was very helpful as she tried to get us the van we wanted but was not available. After few minutes she was able to provide us with what we exactly needed. 10/10

Évaluation :

5

Very nice crew.....easy drop off...nice facilities.

Évaluation :

5

The gal that helped us was the manager I think, and she was COMPETENT and incredibly friendly!!! I'd send anyone there ðŸ'-

Évaluation :

2

The rental "agent" should assist with adjustment of side mirrors since it is not automated, and the various quirks of the vehicle (how to unlock the steering wheel) which aren't covered in the manual.

Évaluation :

4

I was told that I could change my drop-off location when that is not the case. I was extremely annoyed that I had to drive to two different locations and deal with the consequences of someone else's mistake. I am very disappointed in my experience.

Évaluation :

1

I was overcharged by 140 $because they claimed I returned the truck late. They claimed I brought it back at 1:53 pm and charged me double rental fee and double insurance. I have a receipt from the Lyft driver showing he picked me up at their location at 12:04 pm. They also charged me for 29 miles when I only drove 6. And they charged me for 7,7 gallons of gas for driving only 6 miles total. I have a dispute going and am waiting to hear back. I will update my review when I see how they resolve my complaint.

Évaluation :

5

Fix your mobile phone checkin app... would not upload pictures

Évaluation :

5

Mike (in Auroa Ave N Shorline store) is really a good helper. During the installation we found that the fuse for signal cable was missing, Mike was warm hearted helped to solve the problem; saved my time and helped to catch the moving schedule. Thumbs up for Mike and his colleague Sean.

Évaluation :

5

You guys are awesome thank you

Évaluation :

3

More staff

Évaluation :

4

10' box Van's should include a ramp, or u should be advised the smaller Van's dont have a ramp. Express pickup was a joke I already checked in and waited 15minutes at Uhaul for a rep to hand me the keys. Overall well worth my money a d I'm very thankful for uhaul providing me with a truck to use.

Évaluation :

5

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Merci.

Évaluation :

5

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

Évaluation :

5

Thank you for the opportunity to work together on my move.

Évaluation :

5

Great facility, helpful and friendly staff

Évaluation :

4

I didn't actually go there. I just had them pick up the boxes that were at my house.