U-Haul Storage of North Seattle

6712 évaluations

16503 Aurora Ave N   Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)

(206) 542-7447

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(206) 542-7447

16503 Aurora Ave N
Shoreline, WA 98133

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The woman who checked me in was very helpful! Sorry I did not get her name. Saturday morning, it was quite busy but she was friendly and efficient and I was out of there fast! Merci.

JOAN MARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Staff was friendly and efficient. They were great.

Peter S. 
Évaluation :
5

Very helpful with the pre-tow inspection and helping me set up the wiring harness

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Awesome people!

Greg P. 
Évaluation :
5

The truck was definitely clean and ready to go. The only issue was the seat did not adjust forward and back which made it hard for a short person to operate. I used a pillow from the move once I reached the house.

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
2

My rental I had reserved was unavailable. I was sent to a different uHaul location and the process of moving the reservation was burdensome.

Stephan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN MARIE D. 
Évaluation :
3

There wasn't any instruction on adjusting mirrors, tank level was supposed to be 3/8, wasn't, it was 1/4, I returned the truck with a 1/2 a tank, I think I should be reimbursed.

Bruce H. 
Évaluation :
3

The supposed self checkout required me to go inside the building to get keys. When I showed up the vehicle was not at all in the spot it was said to be. There were dried orange peels ontop of the dash of the truck. The mobile checkout application was terrible to use.

Brock S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke R. 
Évaluation :
5

Le service à la clientèle était génial. Only the online technology for check in was problematic.

Natalie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kissi Y. 
Évaluation :
4

Service checking out and checking back in was prompt and courteous, no problems here.

Jordan P. 
Évaluation :
5

Our experience was super! Keep up the great work guys! :)

Rashawnda F. 
Évaluation :
5

All I could say just keep on smiling to every customer I was satisfied the way I was treated buy your personnel God bless you all and stay safe thank you

Antonio J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

I was charged a 25 $cleaning fee. I admit the van could have been swept, but it seems ticky tacky to charge me 25 $for something that would have taken just a few minutes. It would be like having a rental car agency charge you to vacuum. I've rented from this location at least four times this year and the 25 $cleaning charge put a bad taste in my mouth.

JOSEPH B. 
Évaluation :
5

There was long line at service counter and took 20min to get talk to person, and it was already 15min delay from scheduled time. However, everything went so smooth from hooking up trailer to drop off, and the smoothness was well over my expectation.

Naoaki T. 
Évaluation :
5

N-A

Rhett S. 
Évaluation :
5

Check in, trailer hookup, and drop off we're very fast and seamless. Great job!

Evan B. 
Évaluation :
5

Charge less per mile.

KATIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tuguldur T. 
Évaluation :
1

The person at the register was not wearing his mask. I had to bring it up twice for him to out it on! This is a violation of state order.

Jessica S. 
Évaluation :
4

Recommendation: Have someone or maybe a sign or something that directs folks who did everything online (including submitting a photo of both sides of my drivers license) to a faster processing system. The issue was even more acute when I returned. All I needed to do was l leave the truck parked in the return area and head to my car. But I waited in line for 20-30 minutes to find that out. Here's the blow-by-blow details: I checked in online the night before to save time. However, when I arrived I had to wait in a very slow line just to find out that, “oh, you're already checked in, here's the keys, the truck is out back.” When I returned it was the same thing. When I finally got to the desk that asked, “Where are the keys?” I relied, “In the truck right outside those doors.” “Okay, you're all set to go.” So I stood in line for 20-25 minutes to find out I didn't need to.

Scott P. 
Évaluation :
5

Everything works great for my needs. I had been using UHAUL since I moved in mainland back in 2003. I have nothing to say but excellent . Great service. Thank you!!! And happy new year to all the staff.

Maria Elena H. 
Évaluation :
5

Mike at the front desk was super great. He helped me move my reservation time after movers no-showed on me. The original truck provided to me had several issues and he quickly helped me switch to a new one. Service inside was fast because I had already uploaded pictures of my ID. Drop-off simply required me to return the keys at the front desk. 100 % would recommend.

Tizzy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Friendly and efficient‼️

Lawrence Y. 
Évaluation :
5

Excellent, efficient and professional. Would highly recommend this location, it has everything you need to make your move more efficient and less of a hassle.

Fabian L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheng G. 
Évaluation :
3

Computer system was down so checkout took longer than it should. Other than that was a good experience .

Craig W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael H. 
Évaluation :
5

all was gud

JORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
2

The customer service was poor at best. They didn't have on mask until I walked in. The person I rented the truck from lied about the amount of gas in the truck and never checked to make sure that was what was in there. I had to refill the tank because of it. When returning the truck the person there didn't have on a mask. I stood in the store waiting for someone to come help me.

James F. 
Évaluation :
5

The lady at the desk was really knowledgeable and helpful. Merci.

DESIREE ROSALIND H. 
Évaluation :
5

Aucun

Johnny B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AELITA REBECCA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZERAI M. 
Évaluation :
2

Have more customer service representatives available - long line/wait, which is not helpful when moving!

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald V. 
Évaluation :
3

Improve your 24/7 checkin instructions. You wasted a lot of my time by not covering some obvious improvements.

Gabriel B. 
Évaluation :
3

Very nice and helpful.Would recommend this place for sure. Thanks Uhaul for a smooth move from Federal Way to Seattle..

Dianna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
4

The only thing I would say is the gas estimate was a little off, I put the recommended 4 gallons in and it was really like 3 gallons, but overall a good experience.

Casey D. 
Évaluation :
3

U Haul left on empty, wasn't clear on how long I had possession of the moving truck for.

Erik M. 
Évaluation :
2

I received a call later in the evening suggesting that they had not received my trailer return yet. I had dropped it off earlier that day within the return window. The person who helped take off the trailer didn't really direct me in what to do, just got to work removing the trailer and when I asked if I needed to sign anything she asked if I wanted a printed or emailed receipt. I asked for an email receipt but didn't receive it until the next day and a phone call.

ANDREW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne B. 
Évaluation :
5

Excellent customer service and truck ran smooth!!

William B. 
Évaluation :
3

After going to the third uhaul location, because the 1st one didn't have the truck I reserved and the 2nd one couldn't rent to me because I "didn't have an account" (?) I finally got the truck I reserved at the 3rd location. In a hurry because this all took so long, I left without confirming the odometer. I checked it a few miles down the road at a traffic light and it was off by 17 miles (in your favor) at 1,09 $ per mile, I tried to call you, but the recording said I had a 15 to 20 minute wait. I was already late and by this time, my crew had been waiting for an hour! I eventually resolved the mileage mistake when I turned the truck in, although your employee was suspicious, but I did eventually get the mileage credit. Overall a very frustrating and time consuming experience!

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan B. 
Évaluation :
2

My final, of many repeated and similar versions of the reservation (as well as many earlier ones), stated that the drop-off location would be Ballinger, WA. Then, 15 MINUTES AFTER I DROVE OFF IN THE truck, somebody in a call center called (distracting me from driving a 26 foot truck for the second time ever) to tell me that no, I had to return the truck to the Shoreline location. I said, but my reservation... she said Ballinger can't deal with such a large truck. So I conclude that the reservation to drop off at Ballinger was fraudulent, and merely meant to entice me into going with UHaul... your computer system should NEVER ALLOW a reservation for a 26 foot truck at a location that CANNOT ACCOMODATE such a truck. But it does, which confirms my conclusion that bait and switch is a major, intentional, part of the UHaul business plan....! A scheduler told me, when I asked two days before returning the truck, whether there is a grace period of time to return the truck, that there is a 2 hour grace period. Then on the day of, a different person, at the drop-off location, claimed there was no grace period (this upset me as I was driving and knew I would be a little late, but not 2 hours late. Then when I arrived at drop-off, they accepted my lateness. I just would like to know what the policy is, not be told one thing by one person and another by another. Very frustrating. Also, I was repeatedly told, in advance, and at pick-up "It's just 40 $per extra day." Then when I kept the truck an extra day, the drop-off people were calling and claiming there would be "fines" for returning the truck late.... she acted like I had really messed up keeping the truck, quite in contrast to the "No problem, keep the truck, it's just 40 $per extra day" attitude I got BEFORE I rented the truck. She claimed that she was upset because I was telling her "at the last minute" (about 3 hours before drop-off time)... so I asked her to define "the last minute" and she never did. I pointed out that I was never told to call ahead by any particular time (I don't recall whether I was ever told to call ahead at all...) regarding keeping the truck extra days... but I certainly was not told I had to call ahead by a particular time (4 hours? 12 hours? ) in advance of keeping the truck an extra day. If this matters a lot, then UHaul should both 1) instruct the renters clearly about when to call ahead to inform about keeping the truck and 2) make it EASY to call in to inform about keeping the truck -- right now it is an agony to speak with anyone, typically involving a 10 or 15 minute wait while being tortured by a repetitive series of UHaul ads and terrible music. When one is behind on a moving project, one may not have the time to go through that process just to tell UHaul about whether you think you might need the truck an extra day. The person who called in the morning to know if I was returning the truck that day should have called much sooner, if it was that important to her, and she CERTAINLY shouldn't be acting like I have committed a crime by keeping the truck, since I was practically encouraged to do so previously - "It's just 40 a day." She on the other had muttered about "fines." - seemingly a lie meant to panic me to return the truck right away, whether I was done or not. Illegal if you ask me, to make such statements. I was concerned about what she said, and asked a UHaul phone person what she could have meant. That person (this is after I have already rented the truck, and used one extra day) said that UHaul charges 10 $per extra day for THE UTILITY HAND-TRUCK!! If true, that is rapacious, and IT WAS NEVER MENTIONED WHEN I RESERVED AND RENTED THE TRUCK AND UTILITY HANDTRUCK! That is called bait-and-switch, or breach of contract, I believe. She also mentioned (again, first I had heard of it) that there would be extra insurance fees daily during extended use. That would make the extra cost NOT "40 $dollars a day, easy-peasy" as it had been described.... this should be disclosed properly, as in "66 $a day, including the rapacious handtruck fee and the extra insurance". My clear observation is that UHaul doesn't mention fees in advance, then tries to charge at the end for undisclosed fees. Illegal.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seongyong K. 
Évaluation :
2

I drove 17 miles and was charged over 30 dollars for fuel. Do your vehicles get less than 2 miles per gallon. I left with the gauge at 3/4 full. I was told fuel was charged at about 4.50. The tank was not full when I left. Ryan. 206 999 1271

Ryan D. 
Évaluation :
1

Good Afternoon, I want to know why I am being charged an after hour fee of 20 $when I was told that they closed at 7pm and we were there before 6:30?   AND I was originally supposed to have the rental for a one way (dropping off in Everett), not round trip.  Jay insisted that the truck had to me returned to their location that night. This has been the WORST experience dealing with U-Haul.  My reservation was changed without my knowledge or consent to a different location and time. No one planning a move at 8am would be ok with it being changed to 3 PM and way further out than the 1 mile away from my house.  After numerous phone calls and getting a woman (Sarah) in the scheduling department to get me what she could, I got a truck for Shoreline instead of Kenmore.  This rental process has been nothing short of horrible! Customer service, lack of communication, and locations making decisions for the customers without asking is frustrating and infuriating to say the least.  I want the 20 $for after hours credited back to my card and a mileage credit as I wouldn't not have went over the expected mileage had my reservation not been pushed out 9 plus miles from my original location to pick up AND 14,6 miles away from my original drop off location.  Please get back to me asap!  I will also be forwarding this to corporate, as customer shouldn't have to deal with this when moving is already stressful enough. Kelsey Robinson 206-261-3625

KELSEY LEEANNE R. 
Évaluation :
5

Bravo to Mike Blanchard who made sure my truck was available at this location, on time and equipped as ordered. His is a great employee. Make sure you keep him!

Douglas A. 
Évaluation :
5

The desk staff is great very funny and pleasant in a job that can be very stressful. I'm not sure his name but a lady had made it very clear her and her husband had been constantly pestering this employee they wanted special things done for them, and he was incredibly calm and professional the entire time he was being asked the same question over and over and an adult being very whiny. When we dropped off the girl that met me there was immediately funny and also very professional as well we are and will continue to use this branch whenever we need to rent a truck. Thank you for hiring and keeping great people. Brock & Kelley Wild

Brock W. 
Évaluation :
5

Did great

Dakota R. 
Évaluation :
2

I requested pickup from a location near my home and was re-assigned to the aurora ;location, much further from my home which added miles to my final bill. Upon arrival to pickup the van I waited over 20 minutes in the lobby, putting myself at risk of COVID exposure. Pickup times should be staggered to reduce long lines and unnecessary exposure to COVID.

Amanda C. 
Évaluation :
5

So easy. Love the outside pull up return.

Lynnette M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelby B. 
Évaluation :
3

Better guidance when using online check-in. Didnt give me the dollies and blankets I reserved and paid for, and no instructions in the app how to get them.

Gerard C. 
Évaluation :
3

When an employee is training and is having difficulties some one with more experience should step in and help.

Harriet M. 
Évaluation :
5

Jay Lal does a great job and has humor while getting the job done Bob Parks

ROBERT P. 
Évaluation :
2

Rude employees.

Constance C. 
Évaluation :
2

I was over charged... not happy

Raymond B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIMON G G. 
Évaluation :
1

My bill was incorrect and I had to call to get it corrected. I was incorrectly charged an extra day.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP ARTHUR G. 
Évaluation :
5

nothing

Karen G. 
Évaluation :
5

I was told that I had a Full tank of gas when I rented this truck. It was in NO WAY Full....!!! The needle was just below the Full mark, but when I filled it up (3 times) the needle went way beyond the Full Mark. So, you guys got me for an extra 5-6 gallons of gas. Not too happy about that and will tell others to watch out

JOHN PHILIP Z. 
Évaluation :
2

We booked online and received a phone confirmation for a 10 am pick up. Upon arriving, we were told that our reservation was for 2 pm that day. We were able to take a smaller, but available, van. We were also charged for furniture pads that weren't in the van.

Kaitlin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVELYN D. 
Évaluation :
4

Not charge an overnight drop off surcharge. Advertises. 24 HR drop off, doesnt advertise surcharge to do so. Disappointing

Jeffrey S. 
Évaluation :
3

Idk why you let me reserve my truck in Bellevue when the truck was an hr away. You could have at least been transparent about it.

Brandon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
5

The only problem I had easily was supposed to pick up my box in Baton Rouge, Louisiana on 10/25. No trailer. My friend who was going to help me unload was flying back to Seattle on 10/26. I ended up getting my stuff on 10/29. The location did not have a trailer available until 10/29. Everyone was kind and helpful in Seattle and Baton Rouge.

Marianne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

well done and quick.

ROAR D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
3

Be more prepared with purchased materials.

Mark M. 
Évaluation :
1

This location charged me for 47 miles on a truck that barely had 12 miles used - I only went from the U-Haul location to my home (1,1 miles) and to the transfer station (3 miles) - round trip. this was a short journey - not sure why they felt the need to lie about the mileage to make my bill higher.

Peter G. 
Évaluation :
5

(1) Overall, much better than my previous rentals from U-Haul. Will certainly come back if I need a truck again. (2) Not specific to this location, but the phone-based check-out and return system, while a great idea, was balky and confusing, took more time than I would have face-to-face (before covid).

Alan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel L. 
Évaluation :
5

Owner was great to work with! Was able to get in and out quickly.

Robb S. 
Évaluation :
3

Although I chose mobile checkout, it took a long time to go through the process. The line inside the store was long, so there were no employees around to help.

Michelle A. 
Évaluation :
5

electronic drop off return makes it soooo much easier! great work with end user experience drop off site had plenty of room for me (a big truck newbie) to maneuver and remote pickup/drop off info was prominent and self explanatory

Robert N. 
Évaluation :
5

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Merci.

Elly B.  |  Expérience générale 
Évaluation :
5

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

andrea h.  |  Expérience générale 
Évaluation :
5

Thank you for the opportunity to work together on my move.

MINDY R.  |  Expérience générale 
Évaluation :
5

Great facility, helpful and friendly staff

Erin H.  |  Expérience générale 
Évaluation :
4

I didn't actually go there. I just had them pick up the boxes that were at my house.

Robert F.  |  Expérience générale 
Évaluation :
5

The staff at both facilities I dealt with in Phoenix and Shoreline were amazing!!! Both managers were fantastic and a special shout out to Julian Whalen in Shoreline, he was friendly and very helpful.

Angela D.  |  Expérience générale 
Non reviews have been submitted for this location.

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