Customer Reviews for U-Haul Storage of Olympia

Évaluation :

5

Ally, Danielle and the whle crew were very helpful and friendly. Could have asked for more

Évaluation :

4

The people were very friendly and helpful. Thanks!

Évaluation :

2

I was given a dirty trailer with a broken hinge. I am very displeased with how Uhaul handled my reservation. You cannot call three days before the day you go to pick the trailer up and say they don't have one for you. Then when you insist they will get you one, they make you drive father to get it and give you a broken one. I will not be using uhaul ever again.

Évaluation :

5

they close late no like another places .

Évaluation :

2

Trailer was not swept out and packing blankets were left behind. Attendant we worked with was rude. He would, not look at us while speaking and he mumbled. It was very hard to communicate, find our reservation and go. No paperwork was provided or emailed.

Évaluation :

4

Need to check fuel levels before sending a truck out.

Évaluation :

3

The vehicle was nowhere near where the photo in the app said it would be. I had to search the entire lot to find itâ€"and it was about as far from where the location indicated as it could be. I struggled a bit with the key locker, because the directions in the app said to turn the knob counterclockwise. Ultimately, I figured out that I needed to turn it clockwise to get it to work. The van itself was very dirty on the outside. Not a huge deal, but a bit of a deal. And it smelled like smoke in the cab.

Évaluation :

5

Humm, you know, I think it all went well, several staff on hand at my 8:00 AM pickup time and the brief wait was barely noticeable. Also, it was great that they showed flexibility and cooperation in adjusting my reservation on the fly, once I saw pads and hand truck in the truck, so I could drop quickly the items I had on my reservation. As it turned out, we did not need the hand truck after all, so since I did not break the seal in the truck, I saved a few bucks!!! U-Haul and the Olympia office are great and I will certainly be back again when needed.

Évaluation :

4

Someone stole the license plate off the trailer I was informed it happened the day I rented it when it was parked at my family's house while my vehicle is in the shop getting repaired

Évaluation :

5

Thank you for your services .

Évaluation :

5

The ladies at this location are always on top of their game and do everything possible to ensure a pleasant experience. We have rented from them a few times and they are always considerate, kind, professional. I drive past 4 other Uhaul places to come here. Thanks to everyone there!

Évaluation :

5

Staff was very courteous, accommodating, and very helpful!

Évaluation :

1

You stole 55 $in gas from me. No corporate moral compass.

Évaluation :

5

The inventory was all messed up. The trailer that I reserved wasn't available, this is the 2nd time in a 2 week period that had happened to me. Employees were nice and did what they could to accommodate, but that is not ideal for the customers. We reserve specific equipment in advance so that we know it will be waiting for us.

Évaluation :

5

Friendly and quick service !

Évaluation :

5

Courteous Knowledgable Friendly

Évaluation :

3

site employees: its a job, customers are a necessary element to getting paid. i said average because i was being kind. the opposite of Meridian in Bellingham. unrelated to the site: the truck severely pulled to the left - more than like driving a truck, the fuel gauge was erratic, the interior was clean the woman i spoke to at "traffic" for the change of site was awesome!

Évaluation :

5

Everything was was great. The Manager Danielle was Amazing. She was willing to work with me on such short notice. Thank you, Very Satisfied Customer Jacquelyn Borders

Évaluation :

5

Always a great place to do business with and Ally was truly professional with my rental and transaction. I'll continue to rent vehicles from this location. Merci.

Évaluation :

3

I rented the van on Sunday 3/7/21 at 12:56. I returned it just under 2 hours later with 45 miles driven and just over 3/8 tank of gas. I received a message Monday morning from Uhaul stating that I am no longer on a valid contract and that I need to call the Uhaul office. I called and spoke to a woman who was a bit brash with me on the phone who seemed to know who I was when she answered. She said not to worry about the message and that she knew I returned the van. I did not receive my final invoice for the rental until today 3/12/2, 5 days later, and it shows at the top left of the invoice that the contract date is also today 3/12/21 @ 10:17am, even though the rental date below it shows 3/7/21. The charges indicated on the invoice are correct, however. I guess my concern is that there were so many issues after returning the vehicle, that I thought I would reach out and let you know so that you can hopefully correct the problems. I can rent vehicles and equipment literally anywhere else and receive the final invoice immediately after returning it. Seems like Uhaul should be able to do the same. You have to understand that it causes people anxiety to receive inaccurate messages stating that you are not in contact, not know if there is an issue of some sort or if additional charges are fraudulently being added after you return it, etc. When I finally received this invoice today, I was crossing my fingers, hoping the invoiced amount was the same as what the person who checked the vehicle in told me it would be. I hope this feedback is helpful.

Évaluation :

5

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Évaluation :

1

worst experience in renting any vehicle for any reason ever

Évaluation :

5

Check in and check out was perfect. James Harding-caviness checked us in and went above and beyond in customer service. My son had an issue with his car and James was so nice and thoughtful when checking in the vehicle. Giant Kudos and thank you!!

Évaluation :

1

I am not Rick Smith.(Reservation #: 89051345)   This was sent to ME incorrectly.  I have received 3 of your emails about rentals that I did not authorize.  Please get me out of your listings and stop sending me your mistakes.  Bob bobsomm@aol.com

Évaluation :

5

As far as "customer delighters" go, perhaps having the vehicle staged and ready for drive-away (once the customer is "on their way" to the pickup location) similar to the way the Fred Meyer App handles their curbside pickup process. Just a thought. Our rental experience was really fast and transparent. "Allison" made it a breeze. - Eric, Olympia, WA

Évaluation :

5

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Évaluation :

5

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

Évaluation :

5

Not much! Staff are friendly, work hard and go out of their way to help their customers. I'll be happy to rent a vehicle there again.

Évaluation :

5

Always friendly and reliable. A huge thank you for being consistent!

Évaluation :

5

The new online/photo approval of equipment condition was new since my last rental a few years ago but staff was very professional with my questions and concerns. The rental process was a breeze.

Évaluation :

3

Ckean up facility and organize. And make surethey understand what the customer wants

Évaluation :

5

It was easy and Maddie was fast, efficient, knowledgeable and happy to help.

Évaluation :

1

I used the truck for about 1 hour 30 minutes. I was charged 45 for it. I just review my credit card and I also got charged another 139,12 I want to know who I can talk to so I can get the corrected.

Évaluation :

5

Staff was great

Évaluation :

5

No need for improvement service and experience exceptional!

Évaluation :

3

I was charged for a utility dolly when I didn't rent one, when I called the location to inquire as to why I was charged the woman I spoke to took my number and said she'd call back as soon as she looked into it, I never heard back.

Évaluation :

5

When I returned the equipment, there was someone right there to help me and immediately emailed me the receipt. Very efficient.

Évaluation :

5

Very friendly service. Thank you!

Évaluation :

5

Super friendly staff

Évaluation :

5

When I dropped the truck off the gentleman that helped me was very good at his job.

Évaluation :

4

Be sure that the battery is in excellent condition and that the seat adjuster is in working order.

Évaluation :

3

The staff was friendly and helpful. The bed of the truck was clean, but the inside reeked of marijuana.

Évaluation :

5

Employee's went out of the way to make sure everything went smooth. Great customer service!

Évaluation :

2

Your texts expired after hitting the continue button so couldn't report the gas being not full the van was dirty and dusty had to put 5,5 gals in the take on 26 miles only and the lady said without the text info they can't do anything, no refund no nothing but a 51 dollar bill and 16 dollars in gas.

Évaluation :

5

I feel the misrepresentation of rent a uhaul for 19 $something was disappointing! I went 19 miles I believe and returned it within an hour and it cost me approximately 50,00 $. The availability was great and the personnel each tune I have cone here has been great! I would recommend but be more realistic about the cost.

Évaluation :

5

Super helpful staff.

Évaluation :

5

The online check in process seems pointless as I have to repeat most of it at the location. Quit doing that. You are clearly doing it intentionally to take another few chances to sell SafeMove.

Évaluation :

4

We called the customer service line and the wait times were extremely long; however, the gentleman thst took our call was very helpful and attentive.

Évaluation :

2

Despite following the app directions the staff contradicted the info on the app. The women in the office was on a power trip, despite my past rentals at this location clearly available to her based on my account. The employee in the yard was busy pacing & smoking instead of helping and then advised me we are not allowed to pickup and maneuver the trailer, yet again based on info from the app we are permitted & instructed to.

Évaluation :

4

Employees were friendly and courteous great service!

Évaluation :

4

Several imperfections were not noted so I contacted James, an employee. He asked me to take photos of imperfections in the event someone asked about them when I returned. Nothing was asked after checking in. Everyone at the facility was pleasant & helpful. I have used this location many times over the years and will do so moving forward.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

This is the biggest and most convenient location around. But in general the people there are very poorly trained and it is frustrating to deal with them across the board. Very unprofessional. However ineluctable state. The young man we dealt with both upon pick up and return was amazing, his name was Cody. That young man would be a credit to customer service any where he works. But the questions of the survey asked about the location. In contrast to the poor customer service attitude I am used to at this location he truly shines. If company wide your people had his demeanor, you would have no complaints ever, just rave reviews

Évaluation :

1

The protocol for charging for gasoline use in the trucks is convoluted and hard to understand. I was quoted 85 $to rent for 24 hours, returned the truck 3 hours early and used less gas than I anticipated and was still charged well over 100 $with no real explanation why.

Évaluation :

5

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

Évaluation :

5

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

Évaluation :

5

Staff and Management were extra helpful. Good Job! Thanks

Évaluation :

3

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Évaluation :

5

Manager and staff were awesome!

Évaluation :

5

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Merci!

Évaluation :

5

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

Évaluation :

5

DanielleJ. You're Awesome! Efficient.. helpful... fun! Merci.

Évaluation :

5

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Merci.

Évaluation :

2

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

Évaluation :

3

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Évaluation :

5

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Évaluation :

5

Very satisfied

Évaluation :

4

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

Évaluation :

5

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Évaluation :

5

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Évaluation :

5

Awesome place great staff

Évaluation :

4

I am not willing to comment further.

Évaluation :

5

Everyone there was amazing. I couldn't be more happy with my experience there.

Évaluation :

5

I felt the facility was very secure and the staff was always courteous.

Évaluation :

3

Overpriced

Évaluation :

1

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

Évaluation :

5

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Évaluation :

5

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

Évaluation :

5

THANKS AGAIN !!!

Évaluation :

5

Very helpful staff, very clean storage units. 👍🏽

Évaluation :

5

Treated with respect and was 100 % satisfied.

Évaluation :

5

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Évaluation :

5

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Évaluation :

5

Pick up and drop off was easy, customer service was very polite and nice.

Évaluation :

5

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Évaluation :

5

Great staff

Évaluation :

4

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Évaluation :

5

Ever since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Évaluation :

4

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Merci.

Évaluation :

5

Nice job dropping off and picking up the box.

Évaluation :

5

Loved the professionalism and ultimate customer service from all the employees. This place is great!

Évaluation :

5

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

Évaluation :

5

Merci

Évaluation :

5

Merci

Évaluation :

5

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Évaluation :

5

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

Évaluation :

5

Everyone was quite helpful.

Évaluation :

5

yes.

Évaluation :

5

The staff was professional, courteous, and very helpful.

Évaluation :

4

Friendly Customer service reps.

Évaluation :

5

Thanks for letting me use your truck and Storage

Évaluation :

1

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

Évaluation :

5

Everyone was very helpful

Évaluation :

4

This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

Évaluation :

5

If I can give more than 5 stars I would.

Évaluation :

4

they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

Évaluation :

4

The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Évaluation :

5

Great experiance all around. Thanks!

Évaluation :

4

Cruse control on 15" truck would be helpful

Évaluation :

1

I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

Évaluation :

4

I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Évaluation :

1

I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Évaluation :

4

Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Évaluation :

1

Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

Évaluation :

5

Very helpful

Évaluation :

2

My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.

Évaluation :

5

The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)

Évaluation :

2

The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.

Évaluation :

4

Andrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling

Évaluation :

5

Merci!

Évaluation :

5

Everyone did a great job.

Évaluation :

5

This U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.

Évaluation :

5

They have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.