Évaluations des clients U-Haul Storage of Olympia
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Storage of Olympia
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Aimee P. le
Thank you to the staff at this location for all of your help! From the employee who walked me through my contract and taught me how to use the u-haul app to the employee I turned the truck into who assured me that I had properly returned the vehicle and explained what my total would be, Thank you! You made this so easy and as I prepare to move over the month, I know that I will always be in good hands when I need a vehicle. Great people all around at this location!
paula L. le
They were SO nice! I caught them at almost closing time too, and they took care of me, no problem! It was a last minute idea on my part to rent a motorcycle trailer, for additional help. It was perfect!
Terry L. le
The installer was very helpful
Matthew C. le
The worst moving experience of my life. I was told I needed to provide a ball hitch capable of towing 8k lbs. When I arrived the worker was rude and cursing. Told me the ball hitch was the wrong size and I HAD to purchase one. Also had to purchase an electrical connector I was told nothing about. Just an awful experience all in all. Will never use Uhaul ever again.
Robert C. le
They where very polite and helpful
Jennifer C. le
I was disappointed that my storage unit was not what I reserved and I had to rent an additional storage unit costing me 160. Bucks
Retta Jo B. le
Track felt like it was going to die ant any moment. No pick up.
Alan T. le
Try to make sure that your vehicles have non-bald tires before they are rented out. The first vehicle that was assigned to me had four mostly bald tires on it. However, they had another of the same specs on the lot with very nice fresh looking tires We had no problems with the rental other than the swap before I left the lot.:-)
Patti M. le
I was charged for fuel even though we returned it with the same amount of fuel. I also rented the Ready to Go boxes which were filthy and had trash in them. We had to clean all 20+ boxes on the inside before we could use them which was difficult as we were moving. Very disorganized location. Will not use again.
Sarah M. le
Let people know that checking out equipment when you are closed needs to be done via the app rather than the website. I was sitting in my 34 degree car on hold with UHaul for half an hour before I tried the app, as opposed to the website, which didn’t work. Also, staff more during the last weekend of the month. We came back to pick up some supplies and were in line for about 45 minutes waiting to be rung up.
Russell F. le
U-Haul changed my pick up location but not drop off . This required additional trips. Personnel at pick up could not figure out if I could drop off truck at same location as pick up.
Christopher T. le
Hand out keys to trucks that aren't blocked by the curb and the parking bump thing.
Thomas C. le
The best location. Easy to work with and super customer service
Ronald B. le
On a weekend having one person behind the counter and a line of 4 people is not a good way to service customers. i have been here before where it took me at least 30 min. to get checked in. Also the yard crew on 10/20/19 I thought was very rude and curt. .usually they are real good.
Robyn K. le
The uhaul/share app and website was not working. Was not able to check my rental in using the link.
Cory A. le
Everyone there was amazing. I couldn’t be more happy with my experience there.
Colette R. le
I felt the facility was very secure and the staff was always courteous.
Karen B. le
Overpriced
JEFFREY O. le
Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it’s 40$. Told my free storage is at one location was told they don’t participate and had to move to another
Susan H. le
Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!
George C. le
We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.
bobby t. le
THANKS AGAIN !!!
cindy r. le
Very helpful staff, very clean storage units. 👍🏽
james g. le
Treated with respect and was 100% satisfied.
Susan H. le
All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.
Justine A. le
I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.
Carrina C. le
Pick up and drop off was easy, customer service was very polite and nice.
Valerie I. le
Very professional and personable and helpful. The guys running the location really knew what they were doing!
Brandon A. le
Great staff
Ellen A. le
We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.
Theodore F. le
Ever since my initial rental I’ve been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti
Marilyn M. le
We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Thank you!
Byron C. le
Nice job dropping off and picking up the box.
Darla C. le
Loved the professionalism and ultimate customer service from all the employees. This place is great!
John B. le
My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.
Ray C. le
Thank you
Bryan V. le
Thank you
Wendy F. le
U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!
Joshua G. le
The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.
kristen h. le
Everyone was quite helpful.
David N. le
yes.
Darla C. le
The staff was professional, courteous, and very helpful.
Joanne L. le
Friendly Customer service reps.
james l. le
Thanks for letting me use your truck and Storage
Chanda M. le
I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.
paul p. le
Everyone was very helpful
gerald b. le
This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.
Sheldon P. le
If I can give more than 5 stars I would.
douglas f. le
they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.
Janice K. le
The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!
Brett W. le
Great experiance all around. Thanks!
BIPIN S. le
Cruse control on 15" truck would be helpful
jeff s. le
I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me
Roxann W. le
I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.
Corina S. le
I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit
Christopher L. le
Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.
Tracy p. le
Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude
ROYCE C. le
Very helpful
Dever h. le
My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.
lindsey c. le
The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)
ryan r. le
The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem
karen k. le
Great customer service.
MICHAEL P. le
The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.
Charles W. le
Andrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling
Jeffrey J. le
Thank You!
Dave P. le
Everyone did a great job.
Mallory P. le
This U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.
CYNTHIA B. le
They have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.
John R. le
Great place