Customer Reviews for U-Haul Storage of Olympia

3943 évaluations

2516 4th Ave E   Olympia, WA 98506

(360) 943-4511

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(360) 943-4511

2516 4th Ave E
Olympia, WA 98506

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Ally, Danielle and the whle crew were very helpful and friendly. Could have asked for more

PAUL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bobby t.  |  Expérience générale 
Évaluation :
4

The people were very friendly and helpful. Thanks!

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
2

I was given a dirty trailer with a broken hinge. I am very displeased with how Uhaul handled my reservation. You cannot call three days before the day you go to pick the trailer up and say they don't have one for you. Then when you insist they will get you one, they make you drive father to get it and give you a broken one. I will not be using uhaul ever again.

MERRILL-LEE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIVA MARIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE B. 
Évaluation :
5

they close late no like another places .

Wilberto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
2

Trailer was not swept out and packing blankets were left behind. Attendant we worked with was rude. He would, not look at us while speaking and he mumbled. It was very hard to communicate, find our reservation and go. No paperwork was provided or emailed.

Keith B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darlene T. 
Évaluation :
4

Need to check fuel levels before sending a truck out.

DOUGLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER LYNN P. 
Évaluation :
3

The vehicle was nowhere near where the photo in the app said it would be. I had to search the entire lot to find itâ€"and it was about as far from where the location indicated as it could be. I struggled a bit with the key locker, because the directions in the app said to turn the knob counterclockwise. Ultimately, I figured out that I needed to turn it clockwise to get it to work. The van itself was very dirty on the outside. Not a huge deal, but a bit of a deal. And it smelled like smoke in the cab.

Faye T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK M. 
Évaluation :
5

Humm, you know, I think it all went well, several staff on hand at my 8:00 AM pickup time and the brief wait was barely noticeable. Also, it was great that they showed flexibility and cooperation in adjusting my reservation on the fly, once I saw pads and hand truck in the truck, so I could drop quickly the items I had on my reservation. As it turned out, we did not need the hand truck after all, so since I did not break the seal in the truck, I saved a few bucks!!! U-Haul and the Olympia office are great and I will certainly be back again when needed.

Harvey S. 
Évaluation :
4

Someone stole the license plate off the trailer I was informed it happened the day I rented it when it was parked at my family's house while my vehicle is in the shop getting repaired

Anthony L. 
Évaluation :
5

Thank you for your services .

Kelly E.  |  Expérience générale 
Évaluation :
5

The ladies at this location are always on top of their game and do everything possible to ensure a pleasant experience. We have rented from them a few times and they are always considerate, kind, professional. I drive past 4 other Uhaul places to come here. Thanks to everyone there!

TANYA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA C. 
Évaluation :
5

Staff was very courteous, accommodating, and very helpful!

DAVID Y. 
Évaluation :
1

You stole 55 $in gas from me. No corporate moral compass.

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

The inventory was all messed up. The trailer that I reserved wasn't available, this is the 2nd time in a 2 week period that had happened to me. Employees were nice and did what they could to accommodate, but that is not ideal for the customers. We reserve specific equipment in advance so that we know it will be waiting for us.

JAXON DAVIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEROLYN D. 
Évaluation :
5

Friendly and quick service !

DAREN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESTER TERRELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA F. 
Évaluation :
5

Courteous Knowledgable Friendly

MURPHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey K. 
Évaluation :
3

site employees: its a job, customers are a necessary element to getting paid. i said average because i was being kind. the opposite of Meridian in Bellingham. unrelated to the site: the truck severely pulled to the left - more than like driving a truck, the fuel gauge was erratic, the interior was clean the woman i spoke to at "traffic" for the change of site was awesome!

Vicki M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

Everything was was great. The Manager Danielle was Amazing. She was willing to work with me on such short notice. Thank you, Very Satisfied Customer Jacquelyn Borders

JACQUELYN B. 
Évaluation :
5

Always a great place to do business with and Ally was truly professional with my rental and transaction. I'll continue to rent vehicles from this location. Merci.

JOSEPH JOHN D. 
Évaluation :
3

I rented the van on Sunday 3/7/21 at 12:56. I returned it just under 2 hours later with 45 miles driven and just over 3/8 tank of gas. I received a message Monday morning from Uhaul stating that I am no longer on a valid contract and that I need to call the Uhaul office. I called and spoke to a woman who was a bit brash with me on the phone who seemed to know who I was when she answered. She said not to worry about the message and that she knew I returned the van. I did not receive my final invoice for the rental until today 3/12/2, 5 days later, and it shows at the top left of the invoice that the contract date is also today 3/12/21 @ 10:17am, even though the rental date below it shows 3/7/21. The charges indicated on the invoice are correct, however. I guess my concern is that there were so many issues after returning the vehicle, that I thought I would reach out and let you know so that you can hopefully correct the problems. I can rent vehicles and equipment literally anywhere else and receive the final invoice immediately after returning it. Seems like Uhaul should be able to do the same. You have to understand that it causes people anxiety to receive inaccurate messages stating that you are not in contact, not know if there is an issue of some sort or if additional charges are fraudulently being added after you return it, etc. When I finally received this invoice today, I was crossing my fingers, hoping the invoiced amount was the same as what the person who checked the vehicle in told me it would be. I hope this feedback is helpful.

CRAIG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance S. 
Évaluation :
5

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Scott H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael j.  |  Premières impressions 
Évaluation :
1

worst experience in renting any vehicle for any reason ever

WILLIAM L H. 
Évaluation :
5

Check in and check out was perfect. James Harding-caviness checked us in and went above and beyond in customer service. My son had an issue with his car and James was so nice and thoughtful when checking in the vehicle. Giant Kudos and thank you!!

CYNTHIA NICOLE C. 
Évaluation :
1

I am not Rick Smith.(Reservation #: 89051345)   This was sent to ME incorrectly.  I have received 3 of your emails about rentals that I did not authorize.  Please get me out of your listings and stop sending me your mistakes.  Bob bobsomm@aol.com

RICKY LINN S. 
Évaluation :
5

As far as "customer delighters" go, perhaps having the vehicle staged and ready for drive-away (once the customer is "on their way" to the pickup location) similar to the way the Fred Meyer App handles their curbside pickup process. Just a thought. Our rental experience was really fast and transparent. "Allison" made it a breeze. - Eric, Olympia, WA

ERIC A. 
Évaluation :
5

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Sean L.  |  Online Move In 
Évaluation :
5

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

alicia d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY E. 
Évaluation :
5

Not much! Staff are friendly, work hard and go out of their way to help their customers. I'll be happy to rent a vehicle there again.

Laurance G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE O. 
Évaluation :
5

Always friendly and reliable. A huge thank you for being consistent!

AIMEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

The new online/photo approval of equipment condition was new since my last rental a few years ago but staff was very professional with my questions and concerns. The rental process was a breeze.

STEVEN W. 
Évaluation :
3

Ckean up facility and organize. And make surethey understand what the customer wants

SETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK A. 
Évaluation :
5

It was easy and Maddie was fast, efficient, knowledgeable and happy to help.

Carolyn S. 
Évaluation :
1

I used the truck for about 1 hour 30 minutes. I was charged 45 for it. I just review my credit card and I also got charged another 139,12 I want to know who I can talk to so I can get the corrected.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathrine K. 
Évaluation :
5

Staff was great

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA KELLEY KE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINT ANTHONY A. 
Évaluation :
5

No need for improvement service and experience exceptional!

DIANA LOUISE A. 
Évaluation :
3

I was charged for a utility dolly when I didn't rent one, when I called the location to inquire as to why I was charged the woman I spoke to took my number and said she'd call back as soon as she looked into it, I never heard back.

MATTHEW M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRITTANY M. 
Évaluation :
5

When I returned the equipment, there was someone right there to help me and immediately emailed me the receipt. Very efficient.

Nancy H. 
Évaluation :
5

Very friendly service. Thank you!

MELISSA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
5

Super friendly staff

Nicholas P. 
Évaluation :
5

When I dropped the truck off the gentleman that helped me was very good at his job.

JESSE L. 
Évaluation :
4

Be sure that the battery is in excellent condition and that the seat adjuster is in working order.

KATHRYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
3

The staff was friendly and helpful. The bed of the truck was clean, but the inside reeked of marijuana.

Lindsey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Employee's went out of the way to make sure everything went smooth. Great customer service!

THOMAS S. 
Évaluation :
2

Your texts expired after hitting the continue button so couldn't report the gas being not full the van was dirty and dusty had to put 5,5 gals in the take on 26 miles only and the lady said without the text info they can't do anything, no refund no nothing but a 51 dollar bill and 16 dollars in gas.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
5

I feel the misrepresentation of rent a uhaul for 19 $something was disappointing! I went 19 miles I believe and returned it within an hour and it cost me approximately 50,00 $. The availability was great and the personnel each tune I have cone here has been great! I would recommend but be more realistic about the cost.

LISA E. 
Évaluation :
5

Super helpful staff.

Terrance S. 
Évaluation :
5

The online check in process seems pointless as I have to repeat most of it at the location. Quit doing that. You are clearly doing it intentionally to take another few chances to sell SafeMove.

Keith J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica P. 
Évaluation :
4

We called the customer service line and the wait times were extremely long; however, the gentleman thst took our call was very helpful and attentive.

STEVEN PHILLIP C. 
Évaluation :
2

Despite following the app directions the staff contradicted the info on the app. The women in the office was on a power trip, despite my past rentals at this location clearly available to her based on my account. The employee in the yard was busy pacing & smoking instead of helping and then advised me we are not allowed to pickup and maneuver the trailer, yet again based on info from the app we are permitted & instructed to.

Nicholas W. 
Évaluation :
4

Employees were friendly and courteous great service!

GARY WAYNE N. 
Évaluation :
4

Several imperfections were not noted so I contacted James, an employee. He asked me to take photos of imperfections in the event someone asked about them when I returned. Nothing was asked after checking in. Everyone at the facility was pleasant & helpful. I have used this location many times over the years and will do so moving forward.

WILLIAM L. 
Évaluation :
5

Excellent service à la clientèle.

PETER E. 
Évaluation :
2

This is the biggest and most convenient location around. But in general the people there are very poorly trained and it is frustrating to deal with them across the board. Very unprofessional. However ineluctable state. The young man we dealt with both upon pick up and return was amazing, his name was Cody. That young man would be a credit to customer service any where he works. But the questions of the survey asked about the location. In contrast to the poor customer service attitude I am used to at this location he truly shines. If company wide your people had his demeanor, you would have no complaints ever, just rave reviews

KELLA EILEEN F. 
Évaluation :
1

The protocol for charging for gasoline use in the trucks is convoluted and hard to understand. I was quoted 85 $to rent for 24 hours, returned the truck 3 hours early and used less gas than I anticipated and was still charged well over 100 $with no real explanation why.

BENJAMIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi K.  |  Expérience générale 
Évaluation :
5

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

ISAAC D.  |  Online Move In 
Évaluation :
5

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

CYNTHIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madi b.  |  Premières impressions 
Évaluation :
5

Staff and Management were extra helpful. Good Job! Thanks

jim s.  |  Expérience générale 
Évaluation :
3

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Marissa B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S.  |  Expérience générale 
Évaluation :
5

Manager and staff were awesome!

Erik V.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen L.  |  Online Move In 
Évaluation :
5

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Merci!

jim s.  |  Premières impressions 
Évaluation :
5

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

MOLLY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larae M.  |  Expérience générale 
Évaluation :
5

DanielleJ. You're Awesome! Efficient.. helpful... fun! Merci.

kelly q.  |  Expérience générale 
Évaluation :
5

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Merci.

kelly q.  |  Premières impressions 
Évaluation :
2

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larae M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE K.  |  Expérience générale 
Évaluation :
3

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Zach W.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Casey M.  |  Expérience générale 
Évaluation :
5

Very satisfied

Arnel L.  |  Expérience générale 
Évaluation :
4

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

eric b.  |  Expérience générale 
Évaluation :
5

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Jacob B.  |  Premières impressions 
Évaluation :
5

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Arvell G.  |  Expérience générale 
Évaluation :
5

Awesome place great staff

Kristopher K.  |  Expérience générale 
Évaluation :
4

I am not willing to comment further.

molly h.  |  Expérience générale 
Évaluation :
5

Everyone there was amazing. I couldn't be more happy with my experience there.

Cory A.  |  Premières impressions 
Évaluation :
5

I felt the facility was very secure and the staff was always courteous.

Colette R.  |  Expérience générale 
Évaluation :
3

Overpriced

Karen B.  |  Expérience générale 
Évaluation :
1

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

JEFFREY O.  |  Premières impressions 
Évaluation :
5

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Susan H.  |  Expérience générale 
Évaluation :
5

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

George C.  |  Premières impressions 
Évaluation :
5

THANKS AGAIN !!!

bobby t.  |  Premières impressions 
Évaluation :
5

Very helpful staff, very clean storage units. 👍🏽

cindy r.  |  Premières impressions 
Évaluation :
5

Treated with respect and was 100 % satisfied.

james g.  |  Premières impressions 
Évaluation :
5

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Susan H.  |  Premières impressions 
Évaluation :
5

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Justine A.  |  Expérience générale 
Évaluation :
5

Pick up and drop off was easy, customer service was very polite and nice.

Carrina C.  |  Premières impressions 
Évaluation :
5

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Valerie I.  |  Premières impressions 
Évaluation :
5

Great staff

Brandon A.  |  Expérience générale 
Évaluation :
4

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Ellen A.  |  Expérience générale 
Évaluation :
5

Ever since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Theodore F.  |  Premières impressions 
Évaluation :
4

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Merci.

Marilyn M.  |  Expérience générale 
Évaluation :
5

Nice job dropping off and picking up the box.

Byron C.  |  Expérience générale 
Évaluation :
5

Loved the professionalism and ultimate customer service from all the employees. This place is great!

Darla C.  |  Expérience générale 
Évaluation :
5

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

John B.  |  Expérience générale 
Évaluation :
5

Merci

Ray C.  |  Expérience générale 
Évaluation :
5

Merci

Bryan V.  |  Expérience générale 
Évaluation :
5

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Wendy F.  |  Expérience générale 
Évaluation :
5

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

Joshua G.  |  Expérience générale 
Évaluation :
5

Everyone was quite helpful.

kristen h.  |  Expérience générale 
Évaluation :
5

yes.

David N.  |  Expérience générale 
Évaluation :
5

The staff was professional, courteous, and very helpful.

Darla C.  |  Réservation 
Évaluation :
4

Friendly Customer service reps.

Joanne L.  |  Expérience générale 
Évaluation :
5

Thanks for letting me use your truck and Storage

james l.  |  Expérience générale 
Évaluation :
1

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

Chanda M.  |  Réservation 
Évaluation :
5

Everyone was very helpful

paul p.  |  Expérience générale 
Évaluation :
4

This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

gerald b.  |  Expérience générale 
Évaluation :
5

If I can give more than 5 stars I would.

Sheldon P.  |  Expérience générale 
Évaluation :
4

they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

douglas f.  |  Expérience générale 
Évaluation :
4

The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Janice K.  |  Expérience générale 
Évaluation :
5

Great experiance all around. Thanks!

Brett W.  |  Expérience générale 
Évaluation :
4

Cruse control on 15" truck would be helpful

BIPIN S.  |  Réservation 
Évaluation :
1

I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

jeff s.  |  Expérience générale 
Évaluation :
4

I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Roxann W.  |  Expérience générale 
Évaluation :
1

I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Corina S.  |  Expérience générale 
Évaluation :
4

Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Christopher L.  |  Expérience générale 
Évaluation :
1

Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

Tracy p.  |  Expérience générale 
Évaluation :
5

Very helpful

ROYCE C.  |  Expérience générale 
Évaluation :
2

My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.

Dever h.  |  Expérience générale 
Évaluation :
5

The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)

lindsey c.  |  Expérience générale 
Évaluation :
2

The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem

ryan r.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

karen k.  |  Expérience générale 
Évaluation :
3

The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.

MICHAEL P.  |  Expérience générale 
Évaluation :
4

Andrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling

Charles W.  |  Expérience générale 
Évaluation :
5

Merci!

Jeffrey J.  |  Expérience générale 
Évaluation :
5

Everyone did a great job.

Dave P.  |  Expérience générale 
Évaluation :
5

This U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.

Mallory P.  |  Expérience générale 
Évaluation :
5

They have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.

CYNTHIA B.  |  Expérience générale 
Évaluation :
4

Great place

John R.  |  Expérience générale 
Non reviews have been submitted for this location.

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