Customer Reviews for U-Haul Storage of Olympia

Évaluation :

3

The process to rent has gotten faster which is nice, but I was told the tank was full, but I was in such a rush that I didn't notice until I was down the road that is was 3/4 tank and that is on me. I wish I double checked everything instead of taking them at their word. I hope that they keep better track of their truck fuel.

Évaluation :

2

Worker was very rude.

Évaluation :

5

Again, everything was explained to me step by step on how to return trailer. Helpful and respectful staff

Évaluation :

5

I had a hard time on your website trying to rent a storage

Évaluation :

5

Fast, friendly, no hassle. Perfect!

Évaluation :

4

well i paid to much in gas bringing it back and they dont refund that back. so i esintua paid about $60 more just making sure the gas level was back.

Évaluation :

5

These guys are awesome everytime! Fast, friendly, and dependable!

Évaluation :

3

Too expensive for one way hauling

Évaluation :

3

I rented unit 507. There did not appear to be a light inside at all. It would have been helpful to have one.

Évaluation :

4

The truck wasn't fully checked out. The passenger side mirror wasn't safe. While driving it would move so changing lanes was hard.

Évaluation :

5

Great customer service!

Évaluation :

5

From start to finish my experience was perfect and the stuff was so nice

Évaluation :

5

Great staff. The ladies made my experience wonderful.

Évaluation :

1

I was never shown the unit before I rented it. Two days later when I went to the unit to pack it, I found it was smaller than I expected and needed, definitely not what I was told I was renting. So after two days I canceled my contract and was told I'd be out for the money of the full month rent because "that's how we do it here, no refunds". I'll never have anything nice to say about the UHaul storage units.

Évaluation :

4

Not a thing

Évaluation :

3

I got a great experience with my rental and had a ton of fun with the Chevrolet I was put in. I would love to go back and plan on doing exactly that here in a short-while for the same type of situation I was able to make it to on 9-19-2022; Lecrae and Tauren rocked the stage at WA State Fair! U-Haul- A friendly neighborhood dealer was of a perfect wing (man) and I even got to go and get myself a loan offer from what is now my home-branch after needing to meet the requirements of U-Haul and their respectable rental policy and-or (and/or) standard, precautionary procedures with accountability in the, GREAT, Pacific Northwest. Thanks again to the guys and gal's of U-Haul. You truly are you! -Koty

Évaluation :

3

Communication. I feel ripped off. I made a reservation for 9 for a cargo trailer and they called and told me 12 is the only time it will be available. But when I arrived they said my ball hitch was too big. So I decided to rent a truck instead of the trailer. They said they only have the most giant truck available for the day, when clearly there are up to 10 smaller trucks there on the lot at the moment…… So my moving day was supposed to start at 9 and ended up happening at 1:00 with a massive truck that cost me 4 times more than originally planned for this move.

Évaluation :

5

Odor in the back wasn't pleasant but the equipment was functional.

Évaluation :

5

Everyone on site seemed knowledgeable and were helpful and personable despite how busy they were. The truck and trailer worked beautifully, no issues or problems whatsoever.

Évaluation :

5

The service here is wonderful. This is one of our favorite locations.

Évaluation :

5

This was probably the easiest quickest and least stressful experience that I've ever had with u-haul.

Évaluation :

2

We made our reservation online, uploaded everything we were supposed to, and yet it still took 30 minutes to pick up our rental. Then there were errors, which my husband pointed out before we left and we were assured would be taken care of. When we checked in, we were double-charged. I still haven't seen the credit card credit come through. You can take the money immediately from my card, but you can't put it back on?

Évaluation :

5

Nice people, fast turn around, very clean equipment, best return drive lane I have seen.

Évaluation :

5

I don't remember the young ladies name that help me but she was really nice and helpful and asked me how I would want to resume in case gave me options. I will definitely think of you all first for all my trailer/moving needs.

Évaluation :

4

Truck was well maintained but not clean on the outside.

Évaluation :

5

absolutely nothing..it was a pleasurable experience even though i was tired...much respect to the staff

Évaluation :

5

The girl who helped me, Nicole Elliot, was so incredibly helpful and nice. She really made the experience a nice encounter.

Évaluation :

3

Employees were friendly and everything seemed okay until they drove moving van to area for me to drive. Van looked old and had 190 000 miles on odometer. I drove it home to load it seemed okay. My friend, Jim Lindholm drove it from my house said the steering was difficult and front suspension was shaking all the time. Well, it finally died on I-90 about 160 miles our destination. Engine stopped because of electronic problem. This was the worst experience I've every had with rental equipment. This 26' van is to old to be trusted to move any distance

Évaluation :

1

Upon getting directions from my rental agent, I was told I should put the amount of fuel back into the vehicle (pickup) that I used, I did exactly that. We drove the truck 24 miles, I put exactly 2 gallons back into the vehicle. Unless your truck can is getting 8 miles per gallon, I put the right amount back in. Your agency actually suggested 2 gallons for the 30 miles I estimated. Not a good system or at least execution of the system. Brian Kennedy

Évaluation :

5

The professional yet personal customer service was top notch.

Évaluation :

5

Very friendly, helpful staff. Quick check in process!

Évaluation :

5

Van was brand new and final price was just what we expected. Merci 

Évaluation :

3

Don't charge another whole day when I am an hour late. Don't say the truck is half full when it is not forcing me to immediately go get gas slowing down the whole job. It was your fault and instead you charged me an extra day. What is wrong with you?

Évaluation :

5

Really professional staff and facility.

Évaluation :

3

Friendly staff but the truck was in very questionable condition. The engine blew hot air onto our feet to the point where I was very concerned for my husband and I's safety. I know uhaul is busy in the summer, but maintaining trucks and ensuring the safety of your customers should be important.

Évaluation :

5

I had a pleasant experience with this U-Haul location. Nice staff who were genuinely interested in helping me make the right truck selection and getting the very good price. Picking up the truck was fast and easy. Checking in online prior to truck pick-up made the whole process go smoothly. I was grateful for U-Haul finding a truck for me that was very close to my home to use in accessing our POD that we had in storage with our move to Washington. This is my third truck rental, since I had three PODS and all rentals went with no problems.

Évaluation :

5

Melissa was very helpful and friendly.

Évaluation :

4

very busy place could be bigger and layout inside and out. Inside there were three workers next to each other was hard to hear what they were saying because so many were talking at once, spaced out a bit more would be good .Parking of customer cars is so very close to where truck return line up is I had to wait to leave. Layout over all could be better. People were friendly atmosphere pleasant and clean. Merci

Évaluation :

5

The employees at this location very nice and very easy to work with. Merci

Évaluation :

5

Staff was amazing! Fast and friendly service.

Évaluation :

3

Staff were not trained well. Called to see if I still wanted to rent the truck an hour after I'd already rented the truck and driven away in it. There was a padlock on the rear door. Key on ring would open the lock they said. Key on ring did not fit in lock. So we left an appliance dolly, furniture dolly, and 12 blankets unsecured in the back of your truck in your lot at night in a sketchy neighborhood. Hope they are still there tomorrow. Self check-in might safe you labor dollars, but it seriously degrades your standard of customer service. I used to think of U-Haul as a place that had speedy friendly service. Kind of a bummer now.

Évaluation :

5

Your people are great.

Évaluation :

5

I can't think of any improvement needed. so keep doing what your doing.

Évaluation :

4

,

Évaluation :

2

It took 30 minutes for the staff to consult with the owner about whether or not we could take the truck that had been assigned to us because it was supposed to be a local truck not a 1 way truck.

Évaluation :

4

I paid $200 for a uhaul for 24 hrs. Drove Olympia to Shelton twice and now I'm being charged an additional $80 because I went over my milage by 60 when we only drove the truck about 60 miles. This is absolutely ridiculous.

Évaluation :

5

The lady that took care of me was beyond pleasant very professional and very fast at her job.

Évaluation :

4

unfortunately the truck I was supposed to pickup was not returned, so there was a scramble to find me a truck at another location.it worked but added time to an already long day

Évaluation :

4

This is the second time I've gotten a U-Haul the first time I found a U-Haul phone on my truck when I got home I called customer service and she was kind of rude and told her about a phone that I had phone belongs to U-Haul and it was on my truck when I got home While she was rude told me it's my responsibility to return that phone I said what about the reward she goes you don't get a reward I said then I'll throw the phone away because she was rude to me anyway the next day I took the phone back this time we booked a trailer well we had a 10 o'clock appointment when we got there there was no trailers available until after 1 o'clock so we had to drive all the way to Olympia from Shelton to get a trailer that was a little upsetting and we got to take the trailer back to Shelton where we were supposed to get a trailer because we told him we didn't want to drive all the way back to Olympia to return it and everybody was very helpful but it's the problem is that they put us three hours behind time and I was late for picking up stuff

Évaluation :

5

Loved everything about it. Only thing I hated was the stairs

Évaluation :

5

Staff treated us almost like family

Évaluation :

3

Stairs and area not well lit.

Évaluation :

4

All of those stairs were too much for me to deal with

Évaluation :

1

I'm very unsatisfied I was charged another day because I was a little bit over an hour returning the truck and things where not explained to me very clear I think it very unfair that I was charged for a day that I didn't need just because I was a little over an hour late returning the truck Sencerly Tina K Brown PS I will never ever rent another U-Haul truck and I'll never refere any one to U-Haul truck ever.

Évaluation :

5

A pleasant experience for an unpleasant task. It was rather easy.

Évaluation :

1

Inaccurite fuel reading by some girl who told us we would get $90 off. Also the said they had. K storage at first after we were told 2 days previous that there would be stkrage. She checked again and there were 3 being held.

Évaluation :

5

I appreciate Danielle's care in helping me as I was working through a tough situation.

Évaluation :

2

Long blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.

Évaluation :

5

Staff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.

Évaluation :

4

I would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.

Évaluation :

4

Staff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.樂

Évaluation :

1

Very inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.

Évaluation :

3

Customer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.

Évaluation :

2

The employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn't move in, couldn't empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.

Évaluation :

5

This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.

Évaluation :

5

The person who assisted us was pleasant and attentive. Very good experience.

Évaluation :

5

Staff was super friendly and helped check me in so that I would be able to store my belongings

Évaluation :

5

I didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.

Évaluation :

5

Thank you for your services .

Évaluation :

5

Staff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.

Évaluation :

5

Ally or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn't have finished in 1 day without her help.

Évaluation :

5

Overall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.

Évaluation :

5

The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.

Évaluation :

5

This is an exceptional indoor storage facility and the staff is very courteous and helpful.

Évaluation :

5

Staff and Management were extra helpful. Good Job! Thanks

Évaluation :

3

The place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.

Évaluation :

5

Manager and staff were awesome!

Évaluation :

5

We felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Merci!

Évaluation :

5

I have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.

Évaluation :

5

DanielleJ. You're Awesome! Efficient.. helpful... fun! Merci.

Évaluation :

5

Danielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Merci.

Évaluation :

2

The size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?

Évaluation :

3

With the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.

Évaluation :

5

Very friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.

Évaluation :

5

Very satisfied

Évaluation :

4

I'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.

Évaluation :

5

I contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful

Évaluation :

5

Always could get in and check on my things or remove what I needed and the help was great and friendly.

Évaluation :

5

Awesome place great staff

Évaluation :

4

I am not willing to comment further.

Évaluation :

5

Everyone there was amazing. I couldn't be more happy with my experience there.

Évaluation :

5

I felt the facility was very secure and the staff was always courteous.

Évaluation :

3

Overpriced

Évaluation :

1

Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to another

Évaluation :

5

Do you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!

Évaluation :

5

We had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.

Évaluation :

5

THANKS AGAIN !!!

Évaluation :

5

Very helpful staff, very clean storage units. 👍🏽

Évaluation :

5

Treated with respect and was 100 % satisfied.

Évaluation :

5

All of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.

Évaluation :

5

I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

Évaluation :

5

Pick up and drop off was easy, customer service was very polite and nice.

Évaluation :

5

Very professional and personable and helpful. The guys running the location really knew what they were doing!

Évaluation :

5

Great staff

Évaluation :

4

We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Évaluation :

5

Ever since my initial rental I've been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Évaluation :

4

We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Merci.

Évaluation :

5

Nice job dropping off and picking up the box.

Évaluation :

5

Loved the professionalism and ultimate customer service from all the employees. This place is great!

Évaluation :

5

My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

Évaluation :

5

Merci

Évaluation :

5

Merci

Évaluation :

5

U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Évaluation :

5

The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

Évaluation :

5

Everyone was quite helpful.

Évaluation :

5

yes.

Évaluation :

5

The staff was professional, courteous, and very helpful.

Évaluation :

4

Friendly Customer service reps.

Évaluation :

5

Thanks for letting me use your truck and Storage

Évaluation :

1

I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

Évaluation :

5

Everyone was very helpful

Évaluation :

4

This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

Évaluation :

5

If I can give more than 5 stars I would.

Évaluation :

4

they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

Évaluation :

4

The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Évaluation :

5

Great experiance all around. Thanks!

Évaluation :

4

Cruse control on 15" truck would be helpful

Évaluation :

1

I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

Évaluation :

4

I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Évaluation :

1

I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Évaluation :

4

Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Évaluation :

1

Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

Évaluation :