I liked the location and everyone at the store was pleasant. My problem comes when I called main location I was going to extend my rental of the 26 foot truck a day. I was pleased when the lady I was talking to said it was not rented for the next day so there would be no problem. As we wrapped up our conversation I asked to make sure the rate would be the same 39 a day and 1,19 a mile. She rudely informed me that I was extending the rental and it would be 79 for the extra day and would be 1,59 per mile. What a ripoff I don't know if the lady was just trying to pad her total sales or if this is the company standard now . I have rented trucks before at a different location I had to extend it a extra day. I just had to pay the same amount that I contacted for plus the extra day. I was totally shocked at this lady after asking her to explain why she is trying to charge me double for the second day. I told her it says on the side of the truck I was sitting in 39 a day plus mileage. So the question is why would you try to rip off your loyal customer.? I don't know the answer to that but my friends and I stayed up until late that night and brought the truck back a 1/2 hour early. The day I had first set up. I think I will think twice next before I use Uhaul again. You can't advertise on your trucks one price and then try to double it. If I hadn't asked about my total I would of never known until returning it. So i sagest looking for a more honest company to rent from.ðŸ˜ŸSherrie K.
Customer Reviews for U-Haul Storage of Olympia
Pour nous contacter
Olympia, WA 98506
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The people were very friendly and helpful.WILLIAM L.
Le client n'a pas laissé de commentaire.JOHN PAUL J.
Le client n'a pas laissé de commentaire.SEAN S.
The original contact person never gave me the option to pickup the U-Box myself. They only said delivery was only available from U-Haul or a secondary company. After multiple missed delivery dates I contacted the local office that let me know I could pick it up myself.FRED G.
They guy who helped me hook up the trailer helped me solve a problem with my U Haul-installed hitch making a rattling noise. Great service!Stephanie M.
Le client n'a pas laissé de commentaire.JEFFEREY ALLEN H.
2nd time renting from this site! Awesome experience both times!Michael S.
Nothing. This location was excellent, prompt and to the point. Wish all of them were this efficient.MICHAEL C.
Really kind, fair & organized.CHRISTEE K.
Le client n'a pas laissé de commentaire.Nicholas C.
A great experience. Very easy!!Warren D.
I appreciate Danielle's care in helping me as I was working through a tough situation.marisha a. | Premières impressions
Le client n'a pas laissé de commentaire.marisha A.
The customer service was great. Thank you.WILLIAM B.
Le client n'a pas laissé de commentaire.JOSHUA B.
Le client n'a pas laissé de commentaire.ELSA MARIE M.
Le client n'a pas laissé de commentaire.Bridget B.
Busy and friendly and good handling of multiple people checking in Well organized!Sean M.
Le client n'a pas laissé de commentaire.HEATHER DAWN G.
Le client n'a pas laissé de commentaire.KIMBERLY S.
Le client n'a pas laissé de commentaire.Jeffrey H.
please check the tires on the trailers. they needed to be balanced. the trailer tailgate fell down and we were able to stop quickly before we got on the freeway and tied it up with a strap we carried. we returned to U-Haul and were given another trailer. No problems after that except bumping trailer tires. We are glad we had a strap with us. Your staff is very friendly and helpful and were quick to fix the problems.ROBERT S.
The woman who helped me was marvelous.ELIZABETH M.
Le client n'a pas laissé de commentaire.Samantha F.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.KATHRYN P.
Staff was overwhelmed with drop offs, but to their credit it appeared they called in extra help.BRIAN P.
We are very pleased with the staff here. Super knowledgeable and friendly.RICHARD M.
Gas was at 1/4 tank so that's where I left it.DALE R.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.Salah Mke J.
Le client n'a pas laissé de commentaire.TIARA JASAI-SHAR G.
Quit the false advertising and tell customers up front it will be $120 instead of $20 and if u want a hand truck or straps to hold it upright or anything else it will be more money. I feel like I got royally screwed to pay so much for 2 hours of truck use to haul furniture from one side of Tumwater to the other.JASON N.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Bart R.
Very friendly, efficient, flexible, and professional customer service.KATHLEEN G.
Fix the website, its horrible and a waste of timePHILIP W.
Charged again a month after returning storage box. Awaiting refundStephen T.
Le client n'a pas laissé de commentaire.CAROLYN H.
We chose this location since it was closer to where we were picking up things (Lacey). I didn't know we had to drop off at the same place we picked up since my original reservation was to pick up and drop off in Rochester. They person that changed our reservation didn't tell me I had to drop off at the pickup location. I called the location after seeing online that my drop off location had to be there, I asked if we can drop off in Rochester instead since my baby was super fussy and it's a 45 minute drive in the scary conditions. The guy that answered the phone just straight up said no and that I had to since there were other rentals after me. We went to drop off and there were at least 3 other 10ft trucks still there that could've been used. Plus it was New Year's Eve. And when my husband drove by the next dayâ€¦it was still there. The guy had zero remorse and i had to spend an extra 40 miles on an empty truck because it wasn't disclosed to me that I had to drop off at the pickup location. Even though my original reservation was to drop off in Rochester. I ALWAYS use uhaul and I always have great service. This guy was an ass and I won't rent from this location again.Shayla H.
Le client n'a pas laissé de commentaire.JONG L.
The young woman, I think her name is Madie, who helped me was great, very kind and understanding!VERA W.
THANK YOU for your flexibility and genuine desire to make things work for me. I am very appreciative of the above and beyond customer service--you made a stressful move better!Nora H.
Le client n'a pas laissé de commentaire.Arlene O. | Premières impressions
We had 4 inches of new snow and temps in the 20s. Paperwork processed quickly, but the 17 foot truck rear door was frozen shut (took U-Haul about 15 minutes to open) and the only way into the cab was through the passenger door because the door seal was frozen (it took me about 5 minutes open). After entering cab I was then able to open driver door, not surprising given the PNW weather. Vehicle worked as expected and 22 mile move went without any vehicle issues. Would rent from U-Haul again.Loran D.
Le client n'a pas laissé de commentaire.KYLE JOSEPH C.
Your people working this Christmas Holiday time where happy accommodating and concerned for me as a person! I appreciate all whom I encountered! Thank you. May you have a happy new year!Kris K.
Le client n'a pas laissé de commentaire.Laurie I.
Le client n'a pas laissé de commentaire.BRANT GRAY D.
Le client n'a pas laissé de commentaire.Jennifer H.
Le client n'a pas laissé de commentaire.Aaron S.
Le client n'a pas laissé de commentaire.cheksea B.
Uhaul consistently nickel and dimes you on every single thing. It's upsell after upsell and doing it online means you constantly have to be watching everything or else uhaul will just start adding things to your purchase without you choosing them. It's horrible and sneaky and bad, dishonest business. Uhaul is always my absolutely last resort and I trust this company about as far as I can throw one of your trucks.Never N.
Thanks for being flexible. I initially reserved a trailer that was too small. Your rep was very helpful a d swapped it out for the right size.JEFFREY C.
Le client n'a pas laissé de commentaire.Garth C.
Le client n'a pas laissé de commentaire.Monte S.
Le client n'a pas laissé de commentaire.Timothy L.
The Uhaul was leaking inside so my stuff got wet. The Uhaul representative was very nice and gave me a discount when I showed her the photos and inside the truck where it was leaking.Samantha F.
Le client n'a pas laissé de commentaire.TIM S.
Staff was excellent. Truck had a leak, so I got water dripped on me while driving, which is just inconvenient. Pamphlet with drop off instructions should specify that when dropping off online, complete entire thing BEFORE turning in the keys.DANAE MICHELLE O.
Le client n'a pas laissé de commentaire.michaelene P.
Le client n'a pas laissé de commentaire.Juanita O.
Very friendly and accommodating.GREGORY S.
Le client n'a pas laissé de commentaire.Anthony A.
Le client n'a pas laissé de commentaire.JONATHAN F.
Le client n'a pas laissé de commentaire.STEWART LYNN M.
Long blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.Richard J. | Expérience générale
Nothing I can really think of. The entire experience is always top-notch at this location! U-Haul Storage of Olympia 2516 4th Ave E Olympia, WA 98506 Bethia/BatcatkittyBETHIA A.
Le client n'a pas laissé de commentaire.MALCOLM DOUGLAS C.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Hannah R.
No issuesJames D.
Le client n'a pas laissé de commentaire.Lisa A.
The worst experience ever.docc H.
This location is my favorite. The staff are supportive and friendly.THOMAS A.
Great customer service-fast & efficientDONALD S.
they were able to drop off as requestedKIM M.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.Teague P.
Staff was friendly and helpful. 26' truck was clean. Driver's seat is broken and very uncomfortable. Although we drove less than 15 miles, it took 5 gallons of gas ($25) to return tank to previous levelâ€¦mileage of less than 3 miles per gallon is unacceptable.ROBERT H.
Great customer service!ALLISON D.
Le client n'a pas laissé de commentaire.Zachary S.
Le client n'a pas laissé de commentaire.BRIAN J.
Le client n'a pas laissé de commentaire.CANDICE A.
Great experience. Really appreciated how friendly and efficient the staff are. Looking forward to renting from this location again.Nick A.
Le client n'a pas laissé de commentaire.Russell V.
Very professional. Quick and efficient check out and drop off. Helpful staff.CURTIS B.
Le client n'a pas laissé de commentaire.TIMOTHY O.
Some employees apparently are not familiar with the mobile check-in and checkout procedure. I have been pestered by employees to do stuff that I don't have to do when I use the 24/7 application.CHRISTINA S.
Le client n'a pas laissé de commentaire.ANNETTE L.
Le client n'a pas laissé de commentaire.FLORENCIO G.
THe ONLY place i will gpDaniel M.
Absolutely nothing. Just keep doing what you are doing. I would definitely recommend these folks to all my friends.THOMAS LEE R.
Le client n'a pas laissé de commentaire.DEREK B.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Michael U.
We live on the West Side of Olympia. That is to far for us to travel, when we need a truck. Is there a closer place for us to get a truck?Coralie H.
Le client n'a pas laissé de commentaire.TIFANI K.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Bret G.
Le client n'a pas laissé de commentaire.Glenn C.
Le client n'a pas laissé de commentaire.Tavi G. | Expérience générale
Staff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.Mark T. | Premières impressions
I would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.Eric M. | Expérience générale
Staff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.樂scott m. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn C. | Premières impressions
This was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.VIVIAN S. | Premières impressions
Le client n'a pas laissé de commentaire.Maria S. | Premières impressions
Staff was super friendly and helped check me in so that I would be able to store my belongingsCynthia C. | Online Move In
I didn't expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.douglas d. | Premières impressions
The online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.ISAAC D. | Online Move In
Le client n'a pas laissé de commentaire.Karen L. | Online Move In
Olympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it's 40$. Told my free storage is at one location was told they don't participate and had to move to anotherJEFFREY O. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!